AOL Reviews

Within the last year, AOL email has become tremendously slow. I am seriously thinking about ceasing from using AOL email, plus accessing AOL, period. One can began typing an email and the letters do not show up.

I have had account with AOHELL since 2001. I have not switched because no way to move mails to other provider. The few times I have reached a rep, asking for some kind of credit because of service rejected. I do know when I get rid of it, will close credit card account so they cannot charge me.

As soon as you read about 10 emails a blue circle starts spending around in circles. It doesn't happen on certain days. How can you buys sale items if you wanted to? I'm thinking companies should complain that their ads can't be read.

This is about the fourth time you idiots screwed up my account so I could NOT get my e-mail service! Who do you have working for you, a bunch of brain dead idiots? If this happens just one more times I will find another service that knows what they are doing as it sure seems you people don't!

AOL Services are antiquated yet they make it very difficult to cancel. I was paying $30 per month for completely unnecessary service; you cannot cancel directly online and customer service is very difficult to deal with. 20 year veteran AOL user but that means nothing to them.

I have been a member for years. I am almost 60 and didn't realize I am one of the last on the planet paying for my AOL. I couldn't figure how to contact them since they make that invisible, however when I stopped paying them (I switched account info) I suddenly got addresses and a phone number. I called them in October 2015 to close or to convert to free and to complain about an overdue bill of non-payment.

I was checking my emails on my phone & noticed it said "no mail" when I in fact had 10,350 emails in my inbox. I called AOL & they said I am not a paying customer & I could get all my emails restored if I start paying a monthly fee for technical service! Apparently they are deleting customers' emails so you sign up for their tech device plan because that is the only way you can have your missing emails that were mysteriously deleted restored!

I have an email account with America Online since last 15 years. Their monthly bill are outrageously high. $27.95 per month. Many service provider have free email accounts for their clients. In today's competitive market paying $27.95 for email account is outrageously high.

Originally in 1999 or so I signed up with AOL as my Internet provider. Along with my seven screen names (which is a free service) and subscribed to pay an additional $10 (roughly) per month for dial backup service. That subscription price has since increased to about $24.99 monthly. Dial backup is no longer necessary as a service and have called AOL on at least 2 occasions to cancel this subscription. They continue to bill me and call me constant. My request to cancel has gone ignored. All I am interested in keeping are my seven screen names.

Several years ago my father passed away. AOL continued to bill a credit card for years even though there was no AOL activity. When I asked AOL to provide some time of credit they absolutely refused. AOL is likely ripping off thousands of other families in similar situations!

While viewing my aol mail and managing it, there are commercials that pop on the right side of the screen and I have asked for help from aol in an email earlier but these commercials constantly scroll (change) and aol mail is not manageable basically will not function. How do I get them to stop scrolling so many commercials that it slows my e mail down this badly?

After 21 years of having the same email, I was locked out of my account in the middle of writing an email. AOL has been taken over by hackers and is locking accounts and not letting you back in unless you pay. I sincerely hope nobody falls for this scam. I would love to know who really owns the telephone number they give you to call when they lock your account.

Call cancellation for some plan. Monica will have to learn to talk to a customer and pay attention. She talk over you and don't listen to what customer has to say. I was very dissatisfied with her. It's not a way to get customer happy.

I have been experiencing problems with AOL's crappy email service for almost 2 weeks now and I am not the only one suffering from this. Many other customers on various website down sites have been reporting problems with AOL email. What is troubling is that as usual, AOL offers ZERO assistance unless you're a paying customer (which I am not) and what little assistance you're able to get through their FAQ pages is unreliable or just as nonexistent. Checking with their Twitter and Facebook pages also show that they have made NO acknowledgment of customer complaints or what they are going to do to fix the problem. This only goes to prove that AOL cares only about one thing, your money! If I didn't have so many accounts associated with the AOL address (which is years worth to transfer), I'd drop them in a heartbeat.

Tried to get on my old AOL IM and was told that free accounts were no longer available. Rep told me I could sign up for the monthly advantage program to try to get the screen name back. (LIES! It didn't work.) After the free trial ended I started getting monthly charges of 9.99. After cancelling my account (COMPLETELY) after the 1st month all together, I'm still being charged 3 months later. Called to figure out why I'm still being charged and the Nice guy on the phone told me I had to write a letter to the company with a copy of my bill. Write a letter??? Lol... In short AOL is horrible.

So I create an email account on AOL to use for college and some other things in December of 2011. Then 3 years later in December 2014 when I went to log in I got an error message saying my password was incorrect. So I went to the reset password page that requires you to type what you see in the picture. But when I tried to proceed to the next page the next button did nothing. I tried to reset my password multiple times over the course of around 10 months with the same result. Then by some chance on 8/20/15 when I tried again it worked and let me reset my password. But when I finally logged in it opened up like it was a brand new email account. The only thing that was not missing was my account information. But all my old inbox or sorted emails, contacts, and even my saved/archived emails were gone.

Tech support outsourced to individual are not knowledgeable for the issues. They are simply wasting consumer time, end up, hang up on you, or transfer call to level 2 support, which never get and phone gets disconnected. After having four calls, technical matter is not resolved. My last call with agent J. ** was intentionally disconnected when she found that she could not resolve the issue. I am over 20 years with AOL and I think this time for me say goodbye to AOL.

Why am I paying monthly service--offered for free in 2006. None... not clear how to contact AOL. Not transparent or accessible.

As many other victims...I had an AOL service that was set up with one of the CD promotions which did originally have a monthly charge. When I received an offer to reduce the monthly fee, I agreed to that, which ultimately ended up setting up 2 monthly charges. It has been probably a 15 year time frame and different scenarios, with the most recent being that I am still being charged for a cancelled "free account" that was cancelled over a year ago, and the charge is over $38 a month, which certainly adds up. I would hate to think what I have paid them over the last decade or so. I am paying for Time Warner Cable...have been for years. So I do not need -- and actually do not have AOL anymore -- but still get charged each month. They are impossible to cancel, seems like.

I am appalled by AOL writer's poor grammar. Daily now I read some of the worst writings known employed. As a person unable to find a job, in any field, being subjected to this stupidity is alarming. Doesn't anyone supervise the news postings?

I am an 84 year old senior citizen, on a fixed income and a member of AOL. I pay $36.99 a month. I have been a paid member for about thirty years. I relish my E- Mail service, especially the priceless memories that I often revisit which I saved on my PC. Imagine waking up one morning sitting down to your computer and discovering that all your save on PC Files were missing. Yes, completely gone. After getting over the shock, I decided to contact the AOLs Technical Service Rep. The Rep told me he understood my problem and that he could help. The Rep proceeded to tell me about SuperAntiSpyware a product which I could get for $250.00 per year or $400.00 for three years. The Rep accessed my computer and showed me, my missing, save on PC missing files. I declined the offer for the Spyware product. The Rep told me that it would cost me $129.00 to restore my save on PC files. What should I do?

I just need to know if is legal, that, AOL has been charging me for 23 years a monthly fee to use my mail with them. My email is ** and my wife **. I started paying $25.00 and at this date I pay $36.99 every single month. I hear Yahoo, Hotmail, Gmail, etc. NEVER CHARGE ANYTHING TO USERS. Thanks.

SUPER Anti Spyware Complaint - No one including the technical support personnel can install this product on my computer. They tried everything for over an hour and a half, it would not accept my e-mail address which it required to finish the installation. I just returned from a 2 months at a rehab facility after open heart surgery and discovered I've been billed $3.99 a month for 4 months for software that AOL can't install. I requested a full refund and cancelled the spyware package. They offered a $3.99 credit for the current month. Given my total monthly AOL bill, I wonder why anyone would wish to encourage me to find another service provider who knows how to treat customers. I don't believe should be allowed to bill for software before it's installed. This is just one more reason this industry requires more regulation!

Been a paying customer since 2000. The product keeps getting worse with terrible tech service. Today I could receive email but could not send any. Their response "You sending too many emails so the computer blocked you and unable to fix for at least 24 hrs." This for a paying customer, and the spam is worse every day even though I have it blocked thru AOL's own service. Unacceptable.

I am a paid subscriber to AOL and have been for a long time. My account allows me to access AOL Tech support. I have been frustrated for a very long time as when I contact assist/aol, sit by the computer for hours at a time (contact for same problem many many times) they cannot fix my problem with computer. I am allow to have my computer sent at AOL expenses to have them check it out and fix. I have requested to have them give me a reference number so I can ship it off. To this day I have not received that. Last session no. ** with aol/assist, still no help. I ask them over and over to have my computer sent to their repair dept. Really I feel they have not honored their agreement and I am paying extra money for computer checkup, adware, etc. I am about to quit them if I don't hear from them soon.

All mail erased, folders, inbox, old, trash. All. I was told that I had switched to Free AOL. Baloney. After 6 calls and 8 hours my effort produced no good results. Disconnected twice. The offshore tech support staff is independent and probably USA unsupervised. I resorted to chat to avoid the "inability" of the staff to understand English even the international letter code. The experience is totally frustrating. Two techs restored my email. However two days later - all gone again. Two chats disconnected. All of my emails were erased by AOL. Supposedly I switched to free AOL after paying since the beginning of AOL. I can't fix what I can't control. Verizon better get on top of this if they want AOL to continue. All was well until I submitted a feedback and all my email is erased again. No one in the USA or corporate is reachable.

On 6/5/15 at about 12:00 noon I called AOL to report a problem with my emails. I was told that I could only receive help/technical support if I enrolled in the Premier Membership Package, the AOL Advantage Plan. I begrudgingly enrolled in the AOL Advantage Plan after being told by the AOL Rep three times that I could only receive Technical Support once I enrolled in the "Premier/Upgraded" Service.

I had a very old AOL account, free. Now, May 2015, I tried to sign into this account, and AOL does not let me in. Why is this ? Because it was free and they got rid of it and NOW I HAVE TO PAY? In the meanwhile AOL does not allow to contact them, and they never notified me of anything. Bad service AOL :(

I have had email accounts with AOL since 2002. I use one of these accounts daily and another not that often. I paid for the services years ago but found I didn't need them any longer. I went to the account I don't often use to get an email needed to reset a password on another account. I was having a hard time logging in to my account, tried a few times. When I got in all my emails deleted and there was new email from AOL welcoming me? I tried to find a way to resolve this issues online and tried AOL chat option, which I would have to pay to receive this service. I called AOL help line and was told the free email accounts didn't offer this kind of support, the kind to get my saved emails? I was shocked, I look at AOL stories, advertisements, and sometimes go to the ad links and shop, which I believe makes them money?

I pay to be an active member of AOL and choose AOL as my website page which that works out fine. However I am unable to read my e-mail and it response slow to my sending e-mail. I am the only known user to this e-mail account!

This company should be ashamed of themselves. They make it impossible to cancel an account. I would think there is legal protection against making it impossible to cancel a recurring charge. But that is what I am finding after spending hours.. Yes, hours, trying to simply cancel an account. I will never use this company again and will advise everyone I know to steer clear. Sickening customer service.

I am so tired that my AOL email address is not recognized by so many places. For instance I tried to register a complaint with Northwest Allied Physicians office but when I completed their questionnaire and submitted it, I was informed that my email address was not recognized. This has happened time after time and I pretty tired of it so am contemplating dropping AOL.

I opened an account with AOL and on the same day, just about an hour later, I decided to cancel the membership. It wasn't for me. I got billed and I complained to my credit card company because I did cancel the membership the same exact day. My credit card company removed the charge and blocked AOL from charging me again. After emailing AOL and then calling them to make certain this account was closed, and they assured me it was, today, about 30 days later, I received a bill. It states my account is SUSPENDED. Balance due: $25.90. All delinquent accounts are subject to collection agency. AOL, are you serious? I have to call you AGAIN to make sure this STILL ACTIVE account was supposed to be closed 2 months ago? What a pain. I would never recommend AOL to anyone. They better not send this to a collection agency and put a blight on my credit or I will sue them! I have all my proof. Buyer beware. Unscrupulous practices!

Had free AOL and they billed my $234.00 for this year. Called them direct and they put me on hold for 42 minutes. Called them a second time and was put on hold for 71 minutes. I finally hung up without talking to anyone. The worst customer service I have ever received. I have been a subscriber to AOL since 1994. I have now disputed the charge via Citibank and received a credit. I would not recommend their service to anyone, in fact, no one I know uses AOL.

I had the same email address for over 15 years, until recently AOL decided to delete the account because I had not signed on within some unspecified timeframe! Fifteen years of contacts, linked accounts, and saved mail just gone. AOL allowed me to re-sign up with the same screen name, but only with an address ending in aim.com. This meant that the multitude of companies I deal with that have my netscape.net address have sent mail bounced back to them. They cannot get in touch with me and I can't have lost passwords reset.

Has always been a poor performer but now reached new lows. Telephoned twice after endless errors and failures. In both cases I was led through procedures which led me to their self-help web site, and then I was told to find the answer for myself. The person had no technical expertise or proficiency.

Please understand I've have been patiently working with AOL to fix my account numerous and numerous times reset emails, reset-- wait on hold for ever. I love my email for the reason that I've saved all my kids' pics in there. Recently I reset my password and it was working outstanding but then if I leave my phone plugged in or unattended that when everything changes - passwords, accounts hacked into, start to find junk mail and of course password does not match. I've had this email since early 96 97, I think. Also I'm the owner of ** or hotmail. I've have registered some different cell numbers because I thought it was wireless co. But no, I think it's just AOL. Can anyone help me to help AOL. Thank you.

Way back during the dial-up era, we had an AOL account that we used primarily for a business we had. The economy tanked, as everyone knows and 8-10 years ago, I called and canceled the account. Or so I thought. I admit that I didn't monitor the bank account activity as closely as I should have. Charges would only appear with a merchant number and looked like other, valid charges. I never really questioned it until the bank statement came today with a charge of $38.99 for AOL Service. Say what?? Wait until hubby gets home. 'Why do we still have AOL?' 'We don't, what are you talking about?' 1 hour and 40 some minutes later I have an assurance from AOL that the account has been closed but I'm responsible for any charges incurred up to tomorrow. WHAT? When was the last time I accessed the account??? Oh, it's too far back but it's been a while according to the last person we talked to.

We have been AOL PAYING customers since 1992. We've hung on through the ups and downs trying to wait out a number of storms but today I'm ready to cut them off. The My Benefits is what's getting me to write. They are not benefits. They offer DataMask, which locked up my computer and continued to lock it up, especially Chrome, until I uninstalled it. I tried the Private WiFi, nearly totally locked my phone up. Today, I've spent a good deal of time losing my cool over the Datamask, and the fake 10% sprint discount. Turns out you have to have this or that or the other thing, and have a wart on the lower 1/3 of your right leg in order to use it. AOL My Benefits is a total black hole of time. 22 years we've been holding on, I'm ready for divorce lawyer.

Personal emails when prompted to open result in a page showing sender and otherwise blank. The email goes to old email file. Cannot open email but can forward it to new mail or select open in a new file.

Unable to send mail at this time. When I get their bill I can send them unable to pay at this time. Why can't they offer the service we are billed for.

I opened an account 7 months ago to get my home computer, which was very old, to work on AOL dial up. I did the free trial run. I canceled the account 1 week after opening it, because I figured out how to get my broadband to work with the old computer. A few months ago I began getting calls from AOL asking about my account from AOL. I told them it was supposed to be canceled, I have not used the account. I do not know what the last 4 digits of the credit card was used, so, they refused to cancel it again. They began calling every couple of days saying the same thing, until I finally said to take me off your list to call, I am tired of it. It is very easy to check and see if the account was ever used, but, they are saying they can't do this. Any hacker can do it. I did not even know the email address on the account. I have since found it out through spending hours on the phone with AOL.

I am trying to log in in my aol account and I always get the security alert. They detected unusual activity on my account, so it is blocked. It is understandable and convenient. The problem come out when I try to reset my password. I follow the instructions and when the system tells me that everything is ok, I try to log in again, and surprisingly I got the same message popping out again and again. I am not living in the US so I don't have a customer contact center to call or any email address to forward my problem, what can I do? Thanks.

After 30 years it is so sad to see AOL become such a worthless company that does nothing but waste its user's time when you call with a problem. AOL now will not send my emails. Last week and two weeks ago AOL would not let a user forward an email with attachments. When contacted, AOL advised to download and save the attachment(s), then write a new e-mail and then reattach the attachments. Yesterday I called AOL because it would not let me send any e-mails, the technician who said he was in "Romania" said he was going to get a supervisor to fix the problem, after holding 15 minutes, the technician came back on and said the supervisor had taken another call and would call me back. That was only 24 hours ago. IF you actually want to send and receive emails, PLEASE get an actual Internet service provider (not the charade that is AOL!).

My laptop would not start of boot up so I sent it in for repairs and was charged a service fee of $100. When it was returned, the packing slip showed a repair summary "Problem was duplicated and repaired." I called Asurion, AOL's Protection Plan Administrator, and requested a more detailed summary and was informed the unit had a defective AC adapter and was replaced. In essence, I paid a $100 for a $40 adapter. That is a RIPOFF.

I would like to know if aol is suppose to be free and has been for years with me. All of a sudden I have been billed the last four months on my credit card $9.99. I am very angry over this, and I want to know why.

Ugh I don't know why ANYONE would use AOL. What a P.O.S company. They 'accidentally' deleted all my emails from 2006- 2014. Don't waste your time with AOL. Move on to Gmail!! They know exactly what they are doing and they have their systems secure and stable.

I had been using COMPUTER CHECK-UP, starting when it opened till it closed in my benefits package. No problems. Since the last 4 months, thinking I had the same type of coverage in my benefits package, I've been having approx. 4 hrs a week with your techs. in the P.I's, Romania, and the USA. Today again my system was all screwed up.

I have been banned from commenting on their sites by extremist right wing moderators who allow one side - all the flaming in the world, but ban you if you dare to even question their assertions. The environment is nasty. I no longer use their software, but still use their email address because I've had it for about 20 years. They are a very fascistic enterprise, and I wish I had never had anything to do with them. However, many years ago they bought out and killed, the much superior CompuServe and ever since I have been seething at the lack of respect this company gives its customers, and yes, even though I am a user of their "free" service, now I am a customer who has to endure their insulting and interminable advertising on those rare occasions when they have an article worth reading. AOL is totally biased against anyone who dares not goosestep with them.

Each time when logging on to AOL my "favorites" list has been changed. When I load a saved copy of my favorites AOL does not allow it. It overrides to its own list, not mine. I've reported this to AOL more than once. The AOL rep does not have an answer. The last contact admitted they have a problem but they do not have a solution and have no schedule for developing a solution. I've told them I'm dissatisfied. They sent a questionnaire about my satisfaction. I reported: "not a satisfied AOL customer."

I cancelled my AOL account back in 2011. It is now November of 2014 and I am still billed $5.95 on a monthly basis. When I called customer service today, they said, that I'm wrong and they wouldn't bill me since I closed my account in 2011. Customer service rep then asked for the credit card to check their system, but I said I didn't know what the credit card number was as my credit card has been renewed several times since. I said I had the account number of the credit card, but not the credit card number that was originally used to open the account. Rep said he couldn't help me without the credit card number that was used to open the account.

AOL did an update approximately two weeks ago. Ever since then, AOL Favorites will not stay in order as I have moved them to do so (AOL does not put either the folders nor the websites in alphabetical order) and therefore, the user must do so. I keeping putting them in order and the next time I log in to AOL, they are not in order and some folders have merged.

AOL has been charging my credit card for a service I never subscribed to. I've called their customer service representatives and told them to remove my credit card from their system and I was told I needed to call the Corporate office to do that!!! This is completely wrong... Only AOL service I have ever used is webmail and that is free.

Not being able to post or comment on AOL - Having tried multiple times on various topics and random days, I am baffled by my attempts being consistently thwarted. Have even tried going through my Facebook account. What gives? Any insight or suggestions appreciated! Thanks much.

DO NOT DOWNLOAD AOL's new chat software.. Took me 90 min to removed all the hidden crap it downloaded. Plus you can't get on the old AOL chat rooms, which is why I downloaded it in the first place. You need the old version to chat in the AOL chat rooms.

Ads are coming right in the middle of pages where you cannot read the article. These ads will not let you click on to remove. You have to just give up reading the articles. I am thinking of going to another homepage due to this. Either remove them or I am gone.

I had been a customer of Aol's since 2003 and always paid them, it was taken from my checking acct. I would always ask them about free products and they said they didn't have anything free, they lied to me all those yrs. I paid them faithfully and now they are sending me bills for $12.99.... Why would I pay them for a free service and I paid my dues. They need to pay me back from the day I signed on with them, what a rip off!!

9 times out of 10, I cannot get the comments to load on featured news/stories even though I am signed in. Customer Service is non-existent. It is maddening. The only reason I still have my free account with them is because too many contacts & organizations have my aol address.

I was unable to send or retrieve e-mail. I had to use an alternate way to find out what the problem was, is. It's called CUSTOMER ABUSE & harassment. I have been an abused customer since 1997 and suffered the misrepresentations of AOL. Now customer service is no longer available. They, AOL, only knew me when they were overcharging me. Now they just don't give RESPECT! Find out what it means to me when I dump AOL for good. They, AOL, did not know what to do with their customers when they were with Time Warner & the company keeps losing its grip. Bye... ok.

I got a notice from AOL asking me if I had done certain activities? There were some I didn't do from the Netherlands. Because of that I changed my password. Somebody keeps trying to get in to my account numerous times and I'm getting pings saying each time someone failed to get in. Somebody is trying to get into my account still and can't. I called AOL to tell them that whoever accessed it before is still trying over and over. I thought that maybe they could track or see where this person is? It's their company that they're trying to hack in to. But no, all I got was a runaround of since we only have the free email/account - I would have to become a paying member to get technical support.. They were trying to get my bank information, etc. when all I wanted to do is report suspicious activity. I guess they would rather WAIT until an account is compromised rather than taking preventative measures.

They have billed my company account for $40.99 for the past 5 yr. No one had a freaking clue!

I logged into my account/mail and found all my favorites had been deleted. Many of which I use frequently and added for easy access, and some are used for my job. Why did they do this and where did they go? I want them back! They have some new favorites set up which require URL info. I can not go back through years of adding my favorites.

I have subscribed to free AOL for many years after having been a paid member for years. A couple weeks ago, while attempting to sign on to AOL, I received a message saying there was a block on my account and a number to call. When I called and asked why my account had been blocked, a man asked me if I had ever sent a bulk mailing. I told him I had not and had never sent bulk mailings in all the time I was a member. He tried to sell me tech support for, I think, $19.95 a month, and I declined. He tried repeatedly to get a credit card number from me. I declined. Finally, he gave me a new password and the conversation ended. The password did not work.

I closed my account with AOL and have not used any of their services since June 2013. In March 2014, I received a bill for $22.96 for services that I did not use. I contacted them and was told it was for a services which cost 4.95..... I told them that I had not used any of their services since June 2013. And I wanted the contract which I signed requesting these services. The supervisor responded back stating I consented to these services by the Terms and Conditions.

I cancelled my account over 10 years ago and for the past 3 months they keep trying to charge monthly on my checking account. I have called and complained and it happened again this month... Here we go, another hour on the phone with "customer no service".

After reading a few reviews, I have come to the conclusion that Aol is a predator company. Aol has ceased being relevant since the late 1990's. Since the advent of the world wide web on the internet, why anyone would use Aol is a question that has many answers. None of which make any sense. Aol is just a place to land when you go online. Anyplace online can do this. This is called your homepage whether it is Yahoo, Facebook, Google, or a million other places I have no time to list. Since Aol is charging for a free service, why are people still paying for it? The answer is that they are used to it and/or "like" it. This is one way that people in general waste money and get taken advantage of. So, instead of writing hate mail, they should do 3 things to eliminate this problem.

I have been an AOL member since 1996. For most of those years, I was a paying member even though I realized I could receive their service for free. Recently, however, needing to cut back, I decided to suspend payment to AOL because practically everyone else said I could continue to use their service and not pay. My wife and I had all our email accounts with AOL for some time. I also had one that was politically charged since 9/11 named ** and as you can imagine, I used it in both political and religious rooms to chat. Yes, I often challenged some of the more conservative members of those rooms trying to get them to realize that there are other ways to think about things. Among the issues, I supported were the right of a woman to choose, marriage equality and other such issues.

I have been an AOL member since 1997 when dial up modem was the only internet access. I didn't mind paying for the service and when DSL initially was offered, it was through AOL and I still kept my membership active for that reason. Several years ago, AOL no longer provided the DSL service and I had to go through Bellsouth/ATT. I only recently discovered that my payments were virtually for nothing as they did not provide DSL service and I no longer used dial up. Attempted to cancel my account and keep my e-mail - all I got was automated answering service, several hours holding, overseas reps that could not speak English, transfers or forced to contact other numbers, repeated sales pitch to convince me to continue payments, mandatory talk to supervisors who were never available, transfer to personnel who mysteriously just couldn't access my account information (try again in 4 hours at 10 pm), account blocked with my security questions never working or being correct, more holding and eventual anger and frustration with the whole process that exceeds any reasonable limits - I am positive that these issues were. If this is the gratitude, consideration and cooperation I get after being a loyal customer for 17 years, then I want nothing more to do with this service.

I am so angry at AOL. I tried to cancel my account and they continued to withdraw money from my account. The last straw was when it cost me 60 plus dollars. I have just closed my account and opened a new one.

Last Sunday, 3//16/2014, I called AOL for their extended service which is supposed to working 365 days a year. I spoke to a nice gentleman named Summer who tried to start a claim. Because of some recent changes, he had to contact a supervisor, but he was unable to contact one during our call. He said he would get back to me. He did call me back and told me that none of the supervisors were available and supervisor would call me back in one day. He also told me a small fee would be charged for the service.

This is the problem - I LIVE IN FRANCE!!!! I cannot find any contact number for AOL in France so tried the UK. The lady said that AOL should be able to resolve my real problem of retrieving old e-mails from 2007 to 2009. However as the account was not in the UK she told me to contact the US. I tried that yesterday but couldn't get through the automated nonsense - no US telephone number of ZIP code. The lady said to try again and to use any ZIP code to eventually get to a human being.

A very very worst experience I had with AOL Mail. I have a free account with AOL Mail form the time when AOL was free. I did not have any trouble in accessing my account and by the way I am a software professional working with Google form the last 5 years. One day suddenly I was using Google Chrome and saw that AOL is asking me to change the password for no reason or else call the customer service number so I called up. A stupid Indian picked up the call and without good accent greeted me. I asked them that I have not changed my password for many years, then why it is asking me to change my password. She paused for a few seconds and, "A dirty script some unusual activity has been detected in your account. This may be a sign of a unauthorized user trying to steal information," bla, bla, bla. Then I asked her, "Who wants to steal my info? I have a Mac computer, it is a secure computer."

I had a long email that I had created to send to myself. It contained important information about a business I'm trying to start. It was probably the single most important email I would have sent to myself. I ALWAYS hit save every few minutes, even if the email was still open, just so I wouldn't lose the information for any reason. Today, I tried to compose a new email while this email was still open. When you do this, it gives you a prompt to "discard" the draft, "Keep writing," or "Save as draft." I hit "Save as draft." I do this all the time with no problem. This time, however, I went back to the draft folder to find that email completely erased. I tried to look for solutions but it turns out I'm never getting it back. I can't even express how important that email was. I always put up with AOL's small glitches because, overall, I think it's a good site but they need to keep discarded drafts in some kind of folder, at least for a few days.

I go to sign into my emails, and it shows: "This page cant be displayed. Make sure the web address is correct.Look for the page with your search engine. Refresh the page in a few minutes." I believe AOL is setting me up to now pay for this account?? I called their 800-827-6364 phone and no tech avail under my account, I would have to upgrade??? What's going on???

I've used "free" AOL email services for many, many years. I have several "free" email addresses under my original account for many years as this is a service they have always provided. I have never paid (that I know of) for AOL email services and have never received an invoice - bill or otherwise saying that I owe them any money. EVER!

I have been an AOL customer for over 15 years. I live in France but established my account with AOL.com, not aol.fr. In July 2013, AOL blocked my ability to send emails from my account, because AOL had found abnormal activity on the account. I think a hacker somehow accessed my account and was using it to send SPAM messages. I contacted AOL assistance in France and got a form email telling me how to change my password. However, AOL's system for changing a password didn't work for me, possibly because I set up my account before security questions were required. After getting the runaround from AOL's online help service in France, including around 20 examples of the same form email advising me to change my password, I called AOL help in the UK (because there is no telephone help line for AOL in France) and finally was told to write (by snail mail) to AOL's head office in France with proof of my identity and other information.

After weeks of solicitations, I downloaded some of AOL's free "benefits". Computer then was slowed down, I got live help... When the tech rebooted my computer, Start Up could not access the Hard Drive. Advanced tech acknowledged they've "had this problem for a week or more". Only solution: I'm paying couple hundred bucks for file recovery, and doubt I can (or want to) use the compromised computer again. NO reimbursement at all from AOL.

Over the past several months I've had need to call AOL support several times. Each time I've had to wait over 30 minutes to speak to a CSR. I was having problems opening links to my emails using AOL version 9.7 so today I called to request 9.6 be reinstalled. I waited 34 minutes before being helped. Later today I had problems opening my Facebook page and called again having to wait for another 30+minutes.

The AOL shall not put any video without closed captioned as they're responsible. Reason we paid for AOL member monthly for nothing as I am not satisfied with their service as suffer for myself too my wife. The Civils Rights for Deaf or hearing impaired required to have closed captioned at all programs. Last July 2013 the bill already passed to have closed captioned for deaf and hearing impaired so AOL still not finish their job. Last March 2013, I did called AOL about that so they said, we will fix it, but now I see like nothing to do. Please help to speak with AOL service about that.

I was locked out of my AOL Account so "politely" I called AOL. When I asked to reset my password, I told them I had no recovery Info. They asked me my pet's name and it was not working. I told them my verification code and still they would not let me reset it. I hate AOL. I will never use them again.

Several years ago I cancelled my dial up account with AOL. I just found out that they have continued to deduct $35.99 out of my bank account every month for years! Literally - they have taken several thousands of dollars from me. I have made several calls - they say the supervisor is not in - and the the most they can reimburse me for is 3 months. Anyone have any suggestions on how to handle this? Please help! This is criminal.

I found that my mother was being billed $31 a month for services she didn't need and I cancelled them. For that they cancelled her email address, I am done with AOL. I have had them for over 10 years but this does it. No one should stay with them, I have been a loyal consumer and they could care less.

Signed up for a free month of AOL premium... "to avoid recurring subscription fee, simply cancel before your free trial ends". "You can go to Cancel.aol.com or call us at 800-827-6364". Well, you can't cancel online at all. An error message pops up: "Sorry, you have a special account type that cannot be changed online. Please call 1-800-827-6364". I called, AOL tech tells me to go online to cancel. I tell him about the error message. Says he can't help me. Tells me to call back. CALL BACK FOR WHAT? So I can waste another 33 minutes on hold waiting for tech support? DECEITFUL PRACTICES! I suppose I'll have to cancel the credit card to stop this. Lying sleazy and slimy - That's what they are.

Someone has changed my screen name without permission. I have been searching for answers all over AOL. No one gets back to me and otherwise they want me to pay to have a question answered. It is no wonder so many people are switching to Gmail. I have tried every suggestion that AOL has made but have been unable to talk to a live person. If I can't get this resolved today, I too, will leave AOL and I have been on it since 1999.

Several years ago, I switched internet services from AOL dial-up to my local cable company’s broadband services. I phoned AOL and cancelled my account with them. I find out today that they have been continued to remove $27.99 from my checking account every month for YEARS. I call and they offer me nothing. No refund, NOTHING. They promise it won't happen again. At a minimum they have removed over $2000.00 from my account without my permission. This is theft!!! I have to admit some responsibility as I did not check my statement as closely as I should, but they should be made to refund me something!

I am mad as hell, just found out I have been charged $30.00 a month for dial up service that I have never used since Time Warner took over my connection to the internet. I have not received any writer mail from either company saying that there was a duplication of services. I am not so up to date with technology and my lesson has come with a high price. I have been charged both by TWC and AOL for more than ten years amounting to $3000.00 alone by AOL. This is just criminal. When I call AOL all they could do was offer me 2 months of free service and reduction in my bill to $11.99 for Lifelock with the money they have taken from my account could feed me and my family for 6 months. Please help. These companies are taking advantage of people who have no one to advocate for them. Put the out of business or at the least make them return our money

I have not been an AOL member or used their email for perhaps 5 years or more... I just noticed tonight when perusing my account summary on my debit card they have been billing me $4.99 for some computer checkup service. I don't have it on my computer, never ordered it, and now I have to go about the process of disputing with my card company and getting a new issue. I hesitate to call AOL based on the comments I see here about them adding more charges. UGHHH... Like one consumer said, it is 60 bucks per year, but in these times of economic hardship, I need the 60 bucks!

I left TalkTalk some months ago. During my time with TalkTalk who uses AOL platform, I downloaded AOL Computer Check Up. I cannot remember exactly when but I believe to be approx. 18 months ago. I am still being charged monthly 3.99 although I have not used the program or even have the program on my computer for about 6 months or more. I have tried without success to contact AOL on a Computer Support help line and whenever I am put through to the Dept (if it exists), the line goes dead. I am at a loss as to what to do to cancel this subscription, as it appears my only option would be to close my current account. I am so frustrated I could swear. PLEASE someone help. There must be others in my position. These companies must be stopped from taking funds in this manner.

Of my 200+ friends, two use AOL. I don't send marketing e-mails. I don't send mass e-mails. I send only private emails. Yet, for some reason, AOL block my e-mail address. AOL refuses to say why. AOL refuses to remove the block. My domain administrator says AOL are a pain in the **. If you use AOL, you may find your friends' e-mails blocked. Better to drop AOL.

Lesson Learned: Check your credit card statement *every month*. I did so after months or maybe years of overlooking it, and guess what! My formerly free AOL membership was being billed to my card at the rate of $9.99 monthly. Upon calling the company, I was told that because I failed to respond to their opt-out message, I was BY DEFAULT "upgraded" to a fee-based membership.

This is the story. A few months back I cancelled my AOL account as I moved to a new IP. I paid the cancellation fee and the last month due and thought that was that but oh no they have phoned me at least once or twice a week saying I still owe them money from the cancellation fee but I don't as I was informed when I was cancelling my account that the money I paid AOL will cover the last remaining costs (last month bill and cancellation fee). Now they have said that my account has been cut off (in which is already cancelled) and I owe them money. AOL are the biggest bunch of money grabbers on this planet and if they think they will get the so call "money I owe" they will be waiting a very long time.

Could not log in to my AOL account. Finally called customer service. She said my account had been hacked so they blocked it. Then she proceeds to tell me that I need to purchase an antivirus from her @ $129.00. My computer already has a great antivirus. So since I didn't buy their antivirus, my account is blocked permanently and I have had this email address for 15 years. What a scam!!!!

I got locked out of my account. After resetting it 4x, I called and for 129.99 they can fix my PC. Said no thanks. Called again and for $99.00 they can fix. What **. They corrupted it! Very very frustrated.

I resent having to watch ads on AOL before I get to the stories I want to read. I have been with AOL since they started. I am paying over $250 a year to be a member of AOL. If AOL were a free service I would understand having to watch ads but it is not a free service.

I signed up with AOL's computer clean-up and automatic back up. The clean-up didn't improve the performance of the computer, and I'm not sure if the back up ever went into effect. This isn't the problem though. I've contacted them on five different occasions asking them to stop taking the 4.99 times 2 out of checking account. They say they will take care of the problem and reimburse me the money taken. They also say that they call me back. None of this is done. I had go to my bank and fill out a fraud report to get back my money; plus I had to cancel my current card and get a new one (this means I have to update all the info for the companies in hand).

New email and favorites keep disappearing. There is a repair but every time I repair it, it happens again. I think they're trying to force me into paying for it or else.

I have had AOL since 1996 and was pretty satisfied up until now. I find that AOL is really really going down the tubes/in the Dump. I can hardly browse anymore on AOL due to AOL keeps freezing my computer up so I have to keep rebooting it. AOL is really becoming the ** of the internet... seriously. I'm about to cancel my AOL membership after all these years because it's not worth a dime to have anymore... Nope.

A friend who is a loyal, long-term AOL customer asked me to fix a problem resulted by incomplete download of their antivirus. I downloaded the latest software and updated it. That did not fix it. Called tech support and gave access to the machine through logmein. The tech looked at the Windows error log and told me there is a lot of problems with this computer and it will eventually die, but he can fix it for $99. I never thought AOL would stoop this low! I looked at it, and all those warnings and error messages had to do with corrupt AOL program. I removed all AOL installations and reinstalled, and everything worked fine. I feel bad for those like my friend with limited computer knowledge who get taken for a ride by AOL!

I cancelled my AOL account in 2008. AOL ignored my cancellation and has been taking $37 a month from my Navy Federal Union account. Because I have not been reading my bank account statements, I did not notice this and especially because I would have never thought AOL would do this to anyone. Nevertheless, how could they charge inactive accounts for so long?! I talked to someone this morning only to find out they can only credit me for 3 months. I am now seeking legal advice.

I cancelled my services with AOL back in 2007 and was told I would no longer be charged for the said services. I had automatic withdrawal from my bank account. Since 2007 I have had to contact AOL several times to question why $39.99 is being taken out of my bank account for services I no longer have. I was assured the issue would be taken care of and the customer service rep did validate my cancellation request. As of today (6 years later), I am still being charged for AOL services and again spoke to yet another customer service rep, who assured me it would be taken care of. However, I will not be able to recoup any of the charges they already had payment for.

AOL is a really hard firm to deal with. I had an account with them 9 years ago which I cancelled and moved to a new supplier. Last December, I received a letter from a debt collection agent asking for monies. They claimed that I had been paying since June 2012 then stopped. Nothing has been taken from my account since 2004. I have asked the agent and AOL for a statement, but they refused. I have asked for bank account details, but again they refused. I have now written four times to them asking for them to qualify this claim and every time, I get a letter back stating I owe them money. And if I do not pay, they will sue. What should I do? I am prepared to go to court if necessary but this seems such a waste of my time and energy.

I haven't used AOL since the late 90's. Well six months ago, I started getting a $35 a month charge from them for internet service. I've talked to them. I just got off the phone with them 10 minutes ago. The best they say they can do is credit me for the charge that came out this morning. I just want to know if there are many complaints about this. I've talked to four people today at AOL and received different information from each one. The second one straight out called me a liar and said I was trying to get something for nothing and then told me they didn't have supervisors I could talk to. I am still trying to resolve this. So far, I will get $35.99 credit.

I've been with AOL since 2001 - the only service I have had. My children set up my account and email. Three weeks ago, I got a threatening email saying I had to change my password as it had to have letters, numbers and the other or such. They made me change twice and said they would drop my account if not correct. I was not online for a week and forgot my password. In guessing and trying to change my password, I was locked out. I called for help and was told to call 1-800-827-6364. Since I was locked out, they said I had no account! All my saved emails and important items were on that email. I spent the day getting a new email account and I guess I'm saying goodbye to my saved information.

Why is it that all of a sudden I have no e-mail account? I have tried to contact AOL for help and it’s either the number does not exist anymore or I landed in America with The Chief of Police. I now have lost all my correspondence, e-mails that I had saved, letters and contacts. Not a Happy Chappy.

My AOL nightmare - All I wanted to do was reset my GoDaddy password. The instructions were sent to my AOL email. I attempted to log in and it prompted me to reset my password. I followed the instructions and it said that they did not have enough information on the account to reset it and I would have to call. The site also provided me with a case number. I proceeded to call AOL and after a 15-minute conversation trying to spell my username with someone who barely spoke English, they reset my password. I logged into my account and had received nine emails (picture) about my password reset as well as advertisements.

I attempted, via the AOL site, to cancel my account (completely) as directed by AOL's online prompts. It continually navigated me away to a screen with choices for different plans. When I phoned, I got a voicemail telling me it could not be done this way either. This is not the first time this has happened. Years ago when I attempted to downgrade, I had a similar experience.

(This is what I understand now!) I opened a dial-up account back in 2001, when internet was fairly new. Essentially I was opening an email account, which cost money - that is how it was back then. I was traveling around a lot and used the dial-up account to access emails. I was charged an amount equaling around 5.99 per month. As time passed by, I didn’t need dial-up and therefore never used it; little did I know, I was paying for that service, not the email account, which I thought my payments were for, and having the ability to have more than one account. It is only today I have been informed that I have been paying for a dial-up account that I stopped using around 10 years ago.

I have been trying to cancel my AOL account since March 2008. I have made numerous attempts, but they refuse to stop debiting my brokerage acct. Merrill Lynch has told me they cannot block these debits, and AOL won't stop the debits. When I call them (1-888-723-7909), they say they will fix the problem, but they never do. Apparently this is a pervasive problem with AOL. I think there should be a class action suit against AOL for fraudulent business practices.

I am logged into my master account with AOL. When I tried to sign switch AOL screen names, I get a message: "Cannot load account info. Please try again later." I've always been able to do this. AOL has been cutting back on my services and I've been a longtime customer. I feel, because they have been offering new services and I don't accept them, they feel this is my punishment. I have been happy with the status quo and anything I've bought into they've offered has not helped me at all, so I deleted all of their new offers. Is this how AOL gets even? And I can't even find a place on AOL where I can let them know why I am unhappy.

I have an AOL free account. I was getting I-MAP errors sending attachments from one account. I complained and had to set up a paid account. Once the account was paid, no other technical help was offered. The problem went away. I canceled the paid status and the errors have remained off the account. This is the second time this has happened in two years. I feel that AOL is introducing these errors to encourage transition to a paid status!

AOL has violated my first amendment rights. They display a communistic style editing. The first amendment states that anyone has the right to voice their opinion about any subject they chose. If a statement contains vulgar or obscene language, it should not be allowed to be posted. But if it is a statement about an individual or subject and contains no vulgar words, it is protected by the first amendment. I will be canceling my membership with AOL because they are in direct violation of my rights. I also will be posting this letter on every web address I can. I will also be seeking legal action. I have the right to voice my opinion about anything I want.

Being an AOL customer for over 14 years, my concerns were that most of the news that I tried to open required listening to some bogus advertisement before viewing what I originally wanted to know. My question was why is this so. I searched and tried all of the AOL site methods to contact AOL to no avail. Finally, I just started calling the phone numbers listed until finally reaching a live person. After almost two hours of being transferred and disconnected I finally reached a live body, resulting in a contact with someone that was out of country and somewhat conversant in English. As with most conversations with any large company these days, it was first stated that this conversation will be recorded for whatever reason they deem fit, I recorded also. My original concerns aside, AOL is, in my opinion, non-contactable and non-responsive to inquiries from customers, especially long time customers. Yes, I'm looking for another provider. Yes, they are cheap, but in my opinion, their service is the same.

The browser has been messed up for over a month now. I called in 3 times to get the problem taken care of and customer service said, “Oh, yes, we are aware that you are having problems getting on your Pogo game through our web browser. Please use Internet Explorer until we get ours fixed. We have special team working on this.” Okay, this has been over a month ago. I am still having problems and at times I cannot get my browser to put up the site that I use to pay bills and such with. What is going on with you people? Now, I got an email telling me they are going up on my AOL account to $14.95 a month. I don’t think so. I will discontinue my AOL altogether. Since I don’t have access to the web browser, what good is your service anyway? You better not go up on my account and I expect free months for this continued problem. Now, how about someone contacting me and let me know when or if you at all plan on fixing this?

I have lost access to my account. When I tried to change my password, I went through a security question but it kept kicking it back. Finally, through a help Web site (not connected to AOL), I was able find a person to talk with in order to change my password. It worked one time, then back to AOL kick back. Please shut down AOL! This is an FCC violation. Someone needs to do something with this issue.

On 7/5/2012, I was charged for what you call an AOL ID vault for $4.99 and was charged at 9:03pm $4.99 for computer checkup. On 8/6 at 1:08am, I was charged $4.99 for an ID vault. I did not make these charges. I have Comcast for my computer, Xfinity and AVG for protection so I don’t need AOL. I had this happen with different charges over a year ago. I don’t use AOL and don’t ever use it. And now, another fight over money which rightfully is mine and I’m not waiting 30 days for my money to return to my account, in fact I am going to Consumer Affairs. Thank God I decided to go over all my bills, it comes to almost $15 and it wasn’t my bad. You people do this all the time. Do you read the news or Consumer Affairs?

It is Saturday, my only day to do house chores, laundry, cleaners, food shopping and tend to the kids while hubby works. I received the AOL 9.6 version CD and installed it. I attempted to log on to my AOL account. I tried everything. It would not recognize my long time password. I called AOL, got someone in Philippines. He sent me to someone else for more thorough tech assistance, again in the Philippines. This one gave me a temp password (the other one tech had done that!). Then, he attempted to walk me through to change the temp password. It did not work! He was rigid and stern. I called again, got a woman in the Philippines who was not able to assist. I still can't get into my account. Do not call AOL evenings or weekends. The outsourced service people are very nice but they never, ever, ever resolve your issues. Call to get someone in the States! I'm disappointed and angry. I need to use my account because all my professional emails go through my AOL. I have to sent info for my session on Monday! This is my livelihood!

They shut you down in the middle of anything. When you click on anything, they give you a never-ending circle spinning on your screen. Then their famous 'not responding' comes on. You cannot use your PC unless AOL has everyone's ad on the screen first. I didn't buy a PC for every ** who has something to sell jamming it down my throat.

When my ex-husband and I separated to divorce (approximately 5 years ago), I contacted AOL and cancelled service/auto debit of charges to my checking account. The charges stopped for a little while, but then reappeared later. I once again contacted the company. In the meantime, my bank stopped sending actual paper statements and all checking account activity is now online. I noticed again a few months ago that I am still being charged this fee! I am being charged a fee to an account that was cancelled years ago, that my ex-husband has never used, and on top of everything else, the phone line used for "connection" on this account has been disconnected. I have been charged $30 per month fees for God knows how long. Please make this stop and have all charges refunded to me. I will have to sue AOL to be reimbursed if necessary.

I have not been an AOL customer for over a year, but I continue to be charged $3.99 a month for AOL Security Suite. I have called on 2 previous occasions to have this charge returned to me. It is in the region of about $60 to $70 to date. I am being charged for AOL Security Suite, a product I do not wish to have or need. I have been bounced from pillar to post by two of your departments saying that the other is responsible for returning the funds. I dialed 0808-2349279 and they informed me that my AOL account is now closed. They say it is AOL Broadband who is responsible for returning my monies that I have cancelled on two previous occasions. Can you please look into this and return my funds? As I say, this is now the third time I have complained with unsatisfactory conclusions.

Multiple security questions - As your email account holder, I was quite satisfied from services better than Yahoo. But recently, every mail I send, a security question is asked to fill the kaptcha. This should not be repeated or else I shall close my account. Please check why this is repeated for every email and every day, maybe once a week is a good thing. God bless you all in AOL.

Yesterday, July 17, 2012, my account on AOL was hacked. When I changed my password, as instructed to do, I lost my entire contact list of several hundred names. I then spent at least continual three hours on the phone with a gentleman in New Delhi representing AOL.com customer service trying to retrieve my list. I was told the only way I could get it back was to purchase a $199 "one time only" security measure. So, I did and finally got my contacts back. It was never determined whether something I did cause the hacking or whether my server AOL was penetrated. Later in the evening, I was on my account and noticed a warning on AOL's home page, warning its customers to change their passwords because AOL at large has been hacked. Why am I paying for something that should be part of their normal customer service? They have as much as acknowledged that they are having a rash of hacker penetrating their system. I want my money back. A complete refund. Why am I paying to retrieve what is mine and why was I given no other choice? Thanks for your attention to this.

Again, my AOL account is compromised and my address book is used to send out uncommanded scum, bottom-feeder, sleazy e-mails to my trusted business associates and friends and family. Again, I changed my password, changed security questions, deep computer scan for virus. Unacceptable! If you have AOL, be prepared for this pain. You too can talk to 1-800 BOMBAY and hear, "Oh, I am so very sorry to hear this. I will definitely fix your problem." Good luck with that. AOL management, take some of that bonus money and re-invest it in your broken software and fix this dysfunction. Your software just sent scum e-mails using my address book to some of the most influential people in the US government. Happy trails.

I began my account with AOL in 2002 only for email services. I found out several months ago that I have been paying for nothing since 2008 because email was free. I had been told that going forward email addresses were free, but I would have to create a new email address so I continued to pay for the email address only to find out I am paying for services that I have never had or knew were available. I was supposed to know because I received emails from AOL. I barely use the AOL email and only need to keep our emails because my husband uses his in his business. He doesn't receive AOL emails. It feels like a scam to me. $15 a month for 4 years for the availability of services I never knew were available. The truth is, in my opinion, I would have cancelled the services as soon as I knew I didn't need it and that was why AOL didn't make great efforts to let me know.

Really bad customer care - All your East Indian employee didn’t listen. I have to repeat many times my name information over and over again.

It really pisses me off every time I sign on to AOL, all I get on the sign in screen is politics. Romney sucks and Obama is God! I'm just tired of it since I am paying for it and I get angry every time. I am neither democrat nor republican. I just don't think it is right for AOL to bombard me with political **. Thank you.

AOL continues to bill after cancellation. I have been billed and have money automatically deducted from my American Express account for over 5 years. I have spoken with representatives month after month to cancel and receive refund of $19.00 monthly for 60 months with no response.

Around 2005, I stopped using AOL and switched to AT&T (SBCglobal.net). AOL still deducts money ($5.95) from my checking account every month. It may be because I didn't officially stop using AOL, i.e., I just stopped using it, cancelled all evidence of it in my computer hard drive. I have tried getting a phone number to contact them officially, but to no avail. I want the charges to stop. I recently recycled a couple of modems, thinking they were old AT&T ones. Does AOL require the return of a modem after cancellation?

Obama political ads on emails: I pay a monthly fee to AOL. I do not have free account which is subject to ads, which pay for the service. I have always been a paid AOL account customer. I feel that by putting his ads in all of my emails and on all of my incoming emails, it gives the perception that I support this candidate. This violates my privacy rights, I feel personally violated. Email should be private and excluded from political spam. The internet is already flooded with his ads. This is overkill. Please give us a break. I bet this probably breaks some kind of law.

I called several weeks ago and said I did not want to see the match.com popup for singles on the AOL login screen. I was told it would be taken off my screen and it was. It's back on and I'm now being told there is nothing I can do to have it removed. I am very disappointed about the way AOL is treating a loyal customer like me. I've been a member for many years.

They continue to bill by credit card for charges that I did not authorize. I cannot find a way to contact them to stop this. I contacted AOL in US and they could not find an account connected to me for this. Transaction number is ** (AOL Broadband, 5 Portal Way, Acton, London W3 6T United Kingdom). It’s for $50.83, which recurs monthly.

I canceled my paid AOL account two and a half years ago. Apparently, they have continued me as a free user. I just discovered today that the account is still active and has over a thousand emails (mostly spam). I cannot reach anyone to cancel this. Every time I try to call, they ask for my account info, and then tell me I don't qualify for help and to go online to AOL Help. AOL Help won't recognize my account even though I answered their security questions. How can I get out of their clutches?

They locked out my email account and demanded $199. I've been with AOL since 1999 and they have never done anything like this before. They have become crooks. They state one price and a difference price to someone else. I'm turning them over to the attorney general’s office for unfair business practices on 3/28/12.

Add my name to the 75 pages of complaints about AOL double billing that you already have compiled over several years. The descriptions are so similar to mine that I see no need to repeat the chronicle of my own sad experience. I gather that nothing has been done to compel AOL to cease and desist this dishonest or incompetent practice. Perhaps, you can explain why AOL seems immune to blandishments, threats and pressures; especially your own limits in consumer protection. No further explanation is needed for the decline in the business standing of the AOL company.

I will cancel my subscription to AOL after being a member since inception, if you don't get that match.com ad that's jammed in my face every time I log on. You may tell match.com that they are the last site I would ever go just because of their invasive advertising. It's there every time I log on, and if I see it one more time, I am canceling!

Changing from single computer to three on AOL Tech Guru: When I called to change my coverage, I was on the phone a good 30 minutes or more. I was told the original program was cancelled. I spent another 30 minutes being shuffled from technical to business departments and finally told the change was not available until 11 Mar 2012. On 14 Mar 2012, I called and went through a similar shuffling for over 30 minutes with no permanent resolution. I was told I may still have trouble getting on to tech guru service, even the next time I require it. What can customer service do for me as a long term customer of AOL? Thank you.

Several years ago, I started noticing a charge from AOL on my checking account statement. When it started it was from "AOL/TWC". I did not have an AOL account so I did some research into AOL/TWC (about the time that Time Warner bought AOL) only to find that I was not alone. I found that hundreds of people were reporting this problem. I went to my Credit Union and asked them to deny any charges from AOL/TWC, to which they complied. Soon, however, the charges started again. I closed the account and opened a new one thinking that would be the end of it. I was wrong. The charges started again on the new account so I went back to CU, filled out the proper paperwork to deny the charges and again it stopped, but only for a while.

I signed up for the free trail because I was moving out in the country and couldn't get any kind of DSL/cable, so I thought this was my only solution. I then got a USB thing from a mobile service, so I called to cancel my AOL. I thought it was done. Three months later, I am getting call after call. Around 6 a day, give or take. Even after telling them time and time again, the 'agent' just does not get it. They can barely speak English which freaking pisses me off in the first place. They give me the number to the cancellation department where they practically called me a liar and expect me to prove that I'm telling the truth, when they should have taken better notes to begin with. I swear if I get 1 more call from someone from AOL asking me to pay a bill that I shouldn't have, I will be extremely angry! I would like a call back and I want someone who is American!

Cannot Get Them To Cancel Service/Billing: I called numerous times. I was told it was taken care of and the bills continued for over a year. They recently sold the company that the bills go to, and I’m still having trouble since my personal name was on the account.

I called AOL as I kept getting pop-ups saying I needed to renew my anti-virus software when it was actually already installed. The AOL tech dialed in to make the changes. After this I could no longer print or remote to my PC at work. (I work from home a lot). Over the next few days I made numerous calls to AOL and spent hours either holding for someone or giving the same details over and over again. One woman hung up on me. Finally a tech dialed in and tried a few things and then said he needed to transfer me to the tech "gurus". They said they would fix it but it would cost $139. Why should I pay when it was AOL who broke it? I found an email address for someone at corporate HQ and sent an email. I got a phone call at work and a message left. I also got an email from this person with a phone number to call. The number was out of service. I emailed them back to ask for another number. I called that number 12 times yesterday. Each time I got a recording that there were too many calls holding and I should hang up.

I downloaded AOL new desktop software onto my desktop PC, then before AOL finished the installation, a run-time error occurred. I then proceeded to uninstall the AOL software and immediately after the uninstall was finished, I turned off my PC and my monitor was instantly fried. It made my monitor inoperable forever.

I have found myself in AOL hell. I have been dealing with breast cancer and now diabetic problems for the past 7 years. Dealing with these problems, I decided in 2005 to cancel AOL because I wasn't using the service, which I relayed to the operator who assisted me. For about a year there seem to be no activity in my account referencing to AOL; however, in 2007 I noticed there was another entry even though I had changed my credit card. On this occasion AOL customer relations said that they could only refund me 6 months of payments and that I would no longer have to pay for services, but receive a limited AOL free of charge, even though I was not using the service anymore. In 2009, I noticed that they have started debiting my account again, I called and was told that they had mistakenly done this even though I was with Verizon internet in 2008. Again in 2011, after obtaining Comcast, I was looking over my old bank statements and noticed AOL debiting on my account again and for sometime already.

I found out in December of 2011 that AOL was taking funds from my account. I cancelled my service over 8 years ago. So I called many times to tell them this was cancelled. I got no where! Many times I was told they would have a manager call me! They never called. Today is February 7 and I just received a bill for December and January because I had my bank block them. What can I do? I have been trying to get info on AOL CEO Tim. I got a contact number, pressed 0 and the operator put me in his V/M. Fingers crossed.

This woman is in charge of handling complaints and resolving problems. I had filed a complaint with the Attorney General's Office in Texas. She responded to the complaint with a bunch of lies. I wanted proof they were paying for the service I was billed 6 years for, and to date, none has been provided. She said I was paying for hi-speed internet and dial-up service. I wasn't getting it for almost 6 years, but they were still billing for it and taking it from my bank account.

I signed up to AOL in 2010 and I used them for internet for approximately 6 to 8 months, and then cancelled them in mid 2010 to switch to Net Zero. I called them and told them I wanted to cancel and they gave me a confirmation number and everything. I assumed they cancelled it and thought nothing more of it. I went to my bank January 20, 2012 to deposit a check and get some money. My balance was lower than I expected so I asked them what charges were recently withdrawn on my account.

Every month my account has been charge $21.85 for service I'm not receiving from you. I spoke to a representative when this happen before and now for the last 5 months. It's started again and I am tired of my money being taken. Please stop it and refund my money. I'm not going to continue to pay for something I'm not using. My account was closed years ago, and this is truly unforgivable.

They went in my checking. They took money 2 or 3 times. I had to close my account out. I had my check for a long time. I went to a different bank. AOL is a sorry bunch of losers. I want them off my PC, never to bother me again

I wrote a complaint last week about this situation which just got worse. AOL stated that they would waive a fee that they sent me, a bill for a service I never signed up for in the first place. If only, I signed up to get a service from them. This service could be cancelled at any time. I finally gave in as we had been on the phone for an hour going back and forth and finally speaking with a manager. I "cancelled" that service immediately on the internet. I checked my credit card activity a few days later and they charged the fee that they had sent on the bill. This company is a total fraud and I would like to know what can be done about it. How do they get away with it?

I cancelled AOL fee-for-service account in April 2011, and changed number of the credit card account they were automatically billing. 3 months later, I got a collections letter for 3 months of service after the cancellation. We are still getting collection calls and letters.

My mom was charged for 5 years of service when she didn't have a computer. We canceled her account over 5 years ago and didn't realize until she got sick that AOL still automatically took the payment out of her account. She's 81 and on a fixed income. I’m still trying to her money back.

I cancelled my AOL internet account in 2010 online. While looking closely at my recent bank statement, I noticed a card withdrawal from AOL. I went back and looked at earlier statements and AOL had submitted withdrawals without cancelling. I tried to cancel again online and again it stated billing had been cancelled. Reading further, it stated I was still being charged the same amount for and active service.

I received a bill for a service I never asked for and this "first" bill was an outstanding balance for 4 months of email service of which I had never received a bill. My mom had cancelled my AOL email address but somehow they get my current home address and send me a bill for services I never agreed to or signed a contract for. The only way I could get the entire fee waived was to sign up for another AOL service where the first month would be "free" and I could call and cancel at any time. This was after an hour of discussing this with an agent and then her "manager."

I have been taken advantage by AOL. For several years I have been paying monthly for AOL PC Protection Plan at $14.95, Perfect Speed at $6.99, System Mechanics at $4.99 and Computercheck at 4.99 via my automatic bank debit. Yet on September 2, 2011, when I needed my computer needed repair, I got the run-around from department to department and multiple agents within the same department. I was literally transferred on the phone for three (3) hours trying to get help. I was finally advised that I would have to pay $129.99 to the AOL Computer Tech Guru service. I seemed to have been held hostage by AOL, so I paid the exorbitant fee even though, as according to my AOL Protection Plan revealed the following:

I had been with AOL for 10 years and decided to upgrade to AOL broadband and phone package at 13 per month (first month free). After 8 days I called AOL and told them to cancel my contract as the service was very bad. They said I was over my cooling off period and I could not cancel. The cooling off period was 10 days. I argued and finally they said they would cancel the contract. This all happened 3 weeks before Christmas 2011. On January 4 this year they went into my current account and took $230. I called AOL and was put through to their office in India. They said I will not be getting my money back as it was over the cooling off period. I had a heated argument with them. I am still fighting to get this money back and I will not give up. All I can say to anyone who want broadband: don’t give your bank details to AOL, you will regret it.

For the last 5 years, I thought I had overdraft protection with my bank. It just so happened that I had AOL at the same time. I thought I was paying about $30.00 a month for protection, but instead, I've been paying AOL for service that I'm not even getting. When I first got my computer, AOL came with my computer. I decided I did not want to continue with them and chose another company for my Internet. All this time AOL has continued to bill me for services. I have tried all morning to get this straightened out. My money is being collected by Chase Bank, but they say they have no account for me. I want my money back! This is ridiculous. For years, AOL has been getting money from me and I don't even use them.

I have been hacked. ***@aol.com has not been in use for many years and yet it has been hacked. In addition, I keep getting spam email from ***@aol.com and it must stop!

I cancelled my AOL account on 9/11. I was given a confirmation number of the cancellation. I was mailed a letter of confirmation. They continued to bill my credit card the next month, stating that I had a month to pay at the end. We paid it and got another confirmation, and now I am receiving a past due notice and a collections notice.

I contacted AOL concerning a problem in getting my messages. Since they were unable to resolve the problem because they were unable to access my computer, they suggested contacting TechGuru, and for a nominal fee of $19.99, they could resolve the issue for me. When I called TechGuru, they offered me a complete overhaul package for $129.99, which I refused. I then told them I wanted the $19.99 assistance that AOL recommended. Thus, the problem began. Yes, the e-mail problem was fixed, but I was billed $129.99 and I have been trying since the end of September to get credit.

Last month I called to cancel my monthly payment to AOL. Got a confirmation number, etc. Another charge was made this month and this time more $ was taken. Another call and another promise to stop charging me was made. Another confirmation number was given and I had to repeatedly say I wanted to keep my email account. I have paid enough over the last 15 years to AOL that they should give me a big thank you for being too lazy til now to stop this bleeding.

I just wanted to delete my old screen name. Over 1 hour, with 4 different people and in two days, but nothing! I still have the same problem. My old screen name is still on my new account!

AOL will not let me reset my password after my account was compromised. They want a credit card number from when I first opened the account years ago that I don't even have anymore. Other email addresses such as Hotmail or Gmail, if you know your password, they will let you reset it or speak with them to reset your password. I've had this email for over 12 years and don't want to lose it. They were unwilling to help me at all.

I have found myself in AOL hell. In 2005, I cancelled my AOL account. Now I have lived out of the country for the past couple of years. I was looking over my old bank statements and noticed a debit on my account for the same time each month. I contacted my bank and they confirmed the information on my bank statement. My account was debited on the first of each month for $32.90 for over 16 months.

I have been trying for almost 3 weeks now in getting help to retrieve some pictures from a saved email. I got a response telling me a Level 2 Tech would be in contact, but I have never been contacted. I contacted Support again asking what the status of my issue was, and was assured it was being looked into and I would be contacted and updated. This has been more than a week and still no contact from anyone, nor can I access these saved pictures I am needing.

I received my March phone bill and was shocked to find $497 in toll calls. They informed me that it was AOL provider. Somehow, we were put onto a number that generated those charges. AOL claimed I did it, when I asked them why would I put a number that would generate that big of a phone bill and why they would give me a number that would do that, they have no answer. I have my phone paid electronically, so they have been paid which is why I receive no answer from them.

In November 17, 2006, I canceled AOL. (I have confirmation number and letter.) I called three more times at least. I tried to cancel thru my bank, but it continued because the bank said they had my routing number.

I just found out 2 weeks ago that AOL has been billing me for 6 years $45 a month for hi-speed internet that I didn't get and couldn't get. When I did, I paid for it. I sold the place in 2008 and had the hi-speed disconnected. I have pictures of the Comcast screen an employee there sent me showing my info. The rep said AOL hasn't paid them anything. I have a letter from Time Warner who they were partners with at the time. It says that internet service was disconnected in early 2006 when they left the area. I have proof I made payments. Time Warner and Comcast have been more helpful than AOL. I've talked to over 50 employees and gotten 50 different excuses. I've called and left messages for executives and emailed over 40 executives. This was after obtaining lists to be able to do it. I'm getting nowhere.

I've been trying to cancel my AOL internet account for a week and all I get is the run around. I was trying to cancel it online but it says, it is unavailable and it is impossible to cancel it there. There is no one to talk to, it's just a machine.

I canceled my account with AOL about 10 years and just recently, they have been sending me a bill for a past due amount. There is no past due amount. This seems like a scam to me and something should be done about this practice.

I had $25.90 taken off my credit card and I did not authorize it. I am not waiting 3 months to get my money back, so please tell me how I can retrieve my money because I am sick and had cancer and can’t pay for my prescriptions.

I had AOL on my PC. I purchased another PC for my husband. When i called to connect the AOL on his, I was told that I had to pay for his account also. That was in 2005. I have been paying it ever since.

I was billed on my credit card by AOL and I do not have that for my computer's Internet. I have broadband and Comcast so I don't know why this happened to me. I need it removed. It was for 25.90 cents.

After repeated attempts to cancel the account, I was told it was cancelled. Two months later, I received mail that stated we had an unpaid bill and that our credit would suffer. It was full of threats and intimidation. They should lose their business license.

I have not only been double billed, but have been billed for$ 25.90 four times on the same date and on 1 statement! As all the rest (and I mean since 2003), I only have 1 account! On July 5, 2011, I spent about 1 hour on the phone with Bobby **. After talking to him and getting all info to be sent to the AOL Fraud Dept., he kept telling me that I had more than one account, which is not true. I mailed appropriate statement info, and also requested that from that date on, I insist that my AOL bill be mailed (as paper bill) to my home address. He also told me to compensate for the "troubles", I would receive a free month of AOL! Wow! But as my most recent statement, they are still over charging 3 times this statement. We should do something about this!

Someone hacked into my account and is sending spam to everyone in my contact list. I have called AOL three different times to be sent to three different departments because each state cannot verify my account and cannot cancel my account. My security question has been changed and the address on my account has been changed. This is a free email account from AOL and you would think that I would be able to cancel the account. Obviously, someone has changed the information on the account so that I cannot cancel the account online myself. When I called to cancel it, I could not do that either because of them changing the security question and address.

AOL changed their classic homepage without our consent or approval, and refuses to give the users, who are clients, a voice in this matter. They have violated our trust and agreement and should offer us an option to use the classic homepage. What happened resulted to an emotional and psychological effect because I was not able to associate with an alien homepage. I had experienced loss of sleep, loss of appetite and loss of production.

We noticed that for two years, we were being charged and $25.90 was being automatically taken out to pay for AOL internet services, yet we never signed up for AOL; we have Verizon Fios.

AOL billed me for services that I did not require, nor understand, for years under false pretense. They had me paying for "membership," even going so far as to send alerts to my e-mail address, leading me to believe that I would no longer have an account with them if I did not continue to pay. I confess that I am not so computer savvy but my son alerted me that no one pays for e-mail any more--" for years," he said.

AOL is taking money out of my checking account completely unauthorized. I have NEVER had or used AOL. $11.99 is the amount and this has happened 3 different times. I even canceled my debit card and ordered a new one, got a refund from AOL and then they did it again. NO one in the company could help me.

In trying to call AOL support, I was told it would be a 30-minute hold time. I was on hold and when the agent picked up, they hung up on me.

This does not even deserve a star. I have a complaint with AOL service. It's slow and sometimes will not even let me send replies to my emails yet, I pay them monthly.

How timely is your post today about AOL! Here is an email I sent to AOL corporate headquarters just yesterday:

I asked BT to take over my AOL. But I had to get a MAC Code from AOL. A very nasty man at AOL tried to stop me cancelling my service. He used heavy, threatening tactics. And he even started shouting at me down the phone. I stood my ground and just kept saying "give me the MAC code". This went on for 30 minutes. Until in the end he said, "You will live to regret this." And then, he slammed the phone down on me!

I have recently tried to change my AOL password several times. The "my account" site keeps indicating that I do not know the answer to the security question which was: "What is your birth place?", that I certainly know. This is totally unacceptable.

Did not even want to give "One Star". My email has dissapeared- new mail, etc. says folder empty! I have a free account, there is no way to get help from AOL without paying. I have tried online and telephone to recieve help. This is unacceptable and ridiculous.

I cancelled my service with AOL on May 4, 2011. They have continued to bill me every month $25.90 on my visa card. My last payment was suppose to be for April because the next billing cycle had not gone through for May. When I called them June 22, 2011 they said I had to pay one more month because that it was I owed them (some bogus back pay). They have taken $25.90 out of my credit card every month and every month I pay off my crdit card so there was no back charges they had not been paid.

My mother has been charged for advertised free services by AOL for 2.99USD/month since 2009. AOL claims they are for anti-virus activities and other jargon. None is applicable to my mother. I asked them to refund her 2.99/month since January 2009. They offered only 3 months. I asked to speak to a supervisor but they were busy. I asked for a name at their corporate offices to complain but they could not. All in all, the woman Catherine from Romania, was not helpful.

I have the free AOL mail. When I forward an email, it either adds unwanted text or deletes pictures or graphics of the forwarded email. AOL will not talk to you if you do not subscribe to them and this issue is not covered in their "How To Fix" recordings. Technical support does not cover this problem.

I've tried to cancel AOL for a long time. I signed in February 2009. I've been trying to stop the $4.99 payment since 2010, to no avail! Please help!

I was double-billed by AOL for at least three years. I didn't notice it for quite some time. I did not keep all my statement of accounts from my bank but when I noticed, I then checked back from the ones I had saved. I then contacted my bank to put a stop on anything AOL charged me. I did this in Nov. 2010.

AOL deducted monthly fees from my debit card 5 years after I canceled. They have acknowledged their error, but refuse to pay interest or the full amount they received. I was offered or their version of a settlement, less than half of the money they received. This took place after I contacted BBB. In addition to my canceling, January 2011, I received emails and statements stating I was past due?

AOL charged me for over 4 years for service they didn't provide. I received DSL from Verizon in 3/07. I didn't know that if Verizon is the main carrier, you don't have to pay AOL. I assumed the monthly fee was for my email address until 1/11. I called them again. I wanted to be reimbursed of course! I left messages and emails. I emailed the Legal Department. A Mr. ** called, saying he had to get data. After playing phone tag, he said and he did nothing.

I have tried to cancel my AOL account for over 5 years. I set it up years ago and never used it. I don't even own a computer anymore. The email address on this complaint is my sister-in-law. She has a computer. I have called for years and have had no luck canceling this account that we never used. You can reach me through my sister-in-law or call me on my home phone above. I have had constant economic damage because I have to write a check for a service that I do not use and do not plan on using in the future. This is so emotionally draining trying to get this resolved. I feel that it is almost impossible to cancel this account.

I was told over a year ago that AOL was going to credit my daughter's debit account after I filled out fraud paperwork--the credit never came through. I moved out of the house and never authorized charges to my credit card, and somehow, they got my daughter's number and started charging her monthly. The only way they will credit her back for years of unauthorized monthly fees--the account was not in use at all--would be to pay the bank $20 for each month statement--more than the credit per month. That's totally ludicrous. They were never authorized to bill her and because it was minimal, she did not realize what the charge was for a while. She thought it was something else and then when she checked, found out it was AOL. But they told her that they would credit her card, and never did. I don't know what else to do.

Couldn't get into AOL account. Tried to reset password. Got told it was froze from so many tries. Tried again next day. Said same thing. Called a tech after being looped my phone help. Got India. Was told for a tech charge they could reset my password. Is this a scam?

I have had AOL service since 2003. I have just seen that I am being billed monthly by AOL. AOL has been free for over many years! They have been deducting this money from me and not let me know that it was a free service. I just called AOL and they will only give me 2 months of refund! They are thieves. I believe I should be reimbursed for the whole amount they have been stealing from me and other consumers out here. I demand some actions be taken against them. This is monetary abuse especially in these hard economic times is outrageous, unfair, and blind robbery.

I closed my AOL account which was not an easy task. The company makes it extremely difficult to do. I filed all the necessary paperwork. I did that because someone else was using my email which I explained to AOL. My AOL email was ***@***.com. AOL didn't care at all no matter which country I talked to. They were completely worthless so I closed my account which I said was difficult and time consuming. I would never deal with AOL again on any basis. Now I need help! My "contacts" and I continue to be bombarded by someone sending this email and AOL doing nothing about it. I was not aware this person had been allowed access to my email and contacts and AOL would do nothing about my complaint.

This AOL customer phoned AOL to check with the Billing Department about an important billing issue and was told there would be a wait of an half-hour. This customer waited almost 2 hours on a landline phone. When the music stopped playing, the customer could hear the consultant talking in the background, but the person never spoke to the customer. Finally, after several fruitless attempts by the customer to be heard by the consultant, another hour passed before the person answering the phone in the billing department hung up the phone without speaking to the customer.

AOL had triple billings in my account for several years. Being a disabled veteran, I am short-sighted of many things. AOL send me $2,500 check but my request was for $4,300. I never sign to $2,500 check sent me nor cashed it. I wrote several times for AOL to adjust the amount, and I have been waiting three years as of now. What can I do?

I asked to cancel this account and AOL will not cancel this account. I don't care if its free. I do not want to be associated with AOL. It's creepy that they won't let a person cancel their membership. I have called. I have written a letter. I would like for *** to be completely erased, dissolved and removed.

I want to take steps to recover that money since it is shameful what they did.

AOL has since been double billing me for years. I have called repeatedly in the past trying to understand my billing. They finally stopped the $9.99/month billing, but continued to charge me the $14.95/month billing.