AOL Reviews

AOL had a wrong phone number for me. I made 8 phone calls and wasted about 14 hours of my time to get my correct phone # to my account. They will only verify that it is you calling by you scanning your driver's license and face to a software program to compare. We did this 4 times and their software wouldn't verity that I was the same person on the driver's license and I was told to call back in 10 DAYS. They have no other way to verify that you are the person with the account. I pay a monthly fee to them for tech support. Totally incompetent in not having an alternative way for customer verification. Asked to speak to someone in the USA and they said they couldn't do it. Who owns this company? Who is the customer here? I am changing to a different carrier.

First time I called I was assured problem could be resolved without tech level. That turned out to be false - So I chose to live with the issue. But a moment after that the representative quickly began to nag me relentlessly to buy something I did not want. However the next time I called Only because I needed to inform AOL of my new phone number. That's very important to have the correct phone number with any email account. Now, you would think there wouldn't be a charge for an updated number, wrong, she would not do it. I had to purchase a plan, meaning I was coerced into buying something I didn't want. Sadly, everything I wrote is the truth.

What has happened with AOL mail lately... I am flooded with spam. It looks like they have turned the spam filter off all of a sudden in the last two weeks. This service used to filter out almost all spam.

You suck, you heart my **, you do not do the right thing. Too much power, you need to be regulated. When I need you, you're not there for me, it's time you get canceled like you do me. It's not worth taking time to work with you.

This is absolutely the worst company to deal with. I have been trying to get into my account for over a year and the only way you all are able to do anything is by having me pay for a service I do not need! That is absolutely ridiculous and deplorable. I can't get into my account because I had to change my old number and for some odd reason my backup email hasn't been saved, so I can't even have a code go to another email address for me to be able to log into the account that way. SIXTEEN dollars just to be able to have access to my account again is deplorable. I pray that you all do better by those of us that have had an account with you for almost 20 years. This is by far the worst customer service that I have ever had from a company, and that says a lot seeing that I live in Miami where everyone is trying to scam you for things.

I have a new cell number so I went to AOL sign on to get into my account to change my phone number. I type my email address for the verification code to be email. The system defaults from my email address to the old phone number on my account that I am trying to get logged in to update. Talk with a live AOL rep. She tells me she would have give my call to tech to get my information updated. Well they charge you to talk with tech. She tells me there is a one time premium. I asked how much is the premium. She tells me she can only tell me once I have talked with tech. WHAT?!

I've been an AOL email user for a number of years. The service used to be a pleasure to use. Since the on start of two step verification, it has been disappointing. Why should faithful users of AOL have to pay to speak to a representative when you're locked out of your account? I was locked out of my account due to too many attempts with a password. You get timed out when trying to even enter a correct code. They have you take a picture of your driver's license to verify your identity. Even that is a failure. It seems like a money grab to me to have persons that are locked off their accounts pay for login services. I'm still locked out.

I have had this account for 20+ years. I am 30. My ex-stepdad created this account for me back when I was in like 4th or 5th grade. Now because I cannot remember my password and I no longer have access to the phone number on file they won’t help me. I tried to get in on my own a few times today and when I would call I kept getting their automated system. I am beyond frustrated with this. DO BETTER!!

Locked my wife out of her email account when she didn't sign up for multi-factor authentication, their automated recovery system didn't work to reset the password, now they want to EXTORT money out of us to unlock her account or wait 24 hours. This is completely unacceptable.

AOL Mail is dishonest. I have been with them for over 30 years. I was disconnected twice. The same issue keep reoccurring. I lost all my kids' pictures and videos that I had saved for the past years. I hate you. I paid for a plan last year for things like not to happen and now I lost a lot more. I am angry. I lost all of my kids' memories.

Had AOL for years. Locked out of account. Family member created it for me over 25+ years ago. Took almost 2 weeks to get someone on the phone from 'customer service". Would not help - exceptionally rude representative. When I finally hear from the 'concierge-help' from AOL. They want a copy of trust, will, drivers license, etc. The creator has been dead for years. Died penniless, on Medicaid, had nothing to warrant a will and/or trust. I live across the country and am not going to get a court order. The phone number on file is older than the AOL account but never get a text giving me the 'special code' to reset password. And received nothing through the additional email for getting this type of item. AOL is the worst customer experience I have ever had in my 60+ years on this earth. HORRIBLE.

AOL recently asked me to reverify my account, but I can not recall the answer to the security question that I likely set up over 30 years ago. They now want me to pay for customer support to access the account again. Judging by the number of negative recent reviews on this subject, it seems to be a money grab.

So I have had AOL for. Years now all the sudden my password won't work and they want me to pay for help to get in my account. Does anyone else have this problem and can help me? It's scam to get money now.

I just call their customer support team to help me reset my password and they could not do it because the name on the email acct Was different than my name, so now I am permanently locked out of my AOL account. There 1 agent that was willing to help me, but my phone hung up on her, when I asked to speak with a supervisor for the other 2 agents, the supervisors were busy taking phone calls and I was not going to give them my phone number.

They locked me out of my account and won’t let me back in. They sent me a link to verify who I am by scanning my driver's license and taking a picture of myself. That wasn’t enough to verify cause the address is different. They said a supervisor would call me back and that never happened. The calls are in the Philippines and I was on hold over an hour. A poorly run company. Do not use them.

Aol Mail SUCKS Big time FOR FREE ACCOUNTS. They won't help you get back into you account UNLESS YOU PAY FOR IT. BIG SCAMMERS. Been with them from beginning? Has now become the very worst email account EVER!!!

The outage has been a problem with email so you can't speak with anyone to help you. For a tech company the support center is terrible. Why they can't reverse the problem is crazy. Been waiting hours on the phone.

Echoing Bernice of Bayside, NY. I am locked out of my email. For whatever reason I can't remember the password and the other email is another AOL email that I also don't remember the password to. And I no longer have access to my old phone number. My accounts is 30 years old. AOL is basically I telling me I must purchase a membership plan in order to unlock my account. In a sense my account is being hostage.

Like many others on here, I too got locked out of my email. For whatever reason I can't remember the password and the other email is another AOL email that I also don't remember the password to. And I no longer have access to my old phone number. I made this email when I was in jr high school---25 years ago. And I was willing to pay them but after them getting so much into My personal life with sending my license over to them, (which my last name has changed as well since I got married) they said "sorry we can't verify you and we can't help you". All of this over some email account??? Are they joking???

AOL refuses to help customers with their free email account unless you pay for a subscription service which is absolutely absurd. I tried to help my grandfather access his email account, after receiving a new phone number, and could not access it because the verification code was sent to his inactive number. Since this is the only way you can log in to your email, I called the customer support line thinking that it should be an easy fix. I was very much mistaken. They require text message identity verification, which is impossible when a senior citizen does not have a cell phone. They have absolutely no alternatives to this and forced me to give my own personal cell number to verify his identity.

So if you get a new phone and a new number. So to get my Email. I need the my old number. I didn't have it. The way they identify you is a joke. You're supposed to remember a email you sent to someone I don't send emails with text messages, Facebook and Instagram. I mean, come on, that doesn't make any sense or an alternate email that I've never used. How am I going to remember that? I told him I can give you my plate number. My Driver's license number.

For years I have been dealing either with a group of individuals or one individual. I am not sure I have been getting porn, all kinds of scamming emails, bitcoin, PayPal, Cash App. All scams. When you try to unsubscribe from the email they end up in your contact list, apparently a back door in Google security. Common name is me@aol.com or mailtome@aol.com show up in the TO: line. Senders' names are always new email addresses as I block and delete each one that comes in but the above mentioned are always in the TO: line.

If you access your email on your phone, it will delete it from you computer-accessed software. It does not save it in deleted emails, so it is not retrievable in any way. In a time when most people are accessing email with multiple devices, this is a major flaw in the AOL software.

STOP THE SPAM. Give me a block button.

Could not download new emails from the AOL server to my Android phone and Outlook on my PC. AOL blamed Outlook. There was an error code from Outlook. I figured it out; my the server inbox was corrupted.

Lately Aol has been changing my password and I can't change it either b/c aol has me locked out. Of course we can PAY to reset it which it won't let me do without the pay part. Not being able to log in means I'm dead in the water. How can I reset the password if I can't get into the account settings with my p/w ? BTW resets don't work either. Good question huh?

I, like the majority of the other complainants on this website have lost access to an AOL email account due to secondary verifications that are being sent to old phone numbers and emails addresses I no longer have access to. Before AOL and Yahoo merged it was fine. I could always deal with the verifications. Now that they are on the same server, they keep looping from one account to the other with no way for me to receive my code. What's worse is that even after I call into customer service and have identified myself over the phone, the agents claim to be helpless to release my account unless I buy into a subscription. Which is tantamount to extortion.

I noticed yesterday that the last 3 years of my sent emails were missing. Checked multiple devices and folders. I called AOL c/s and they said they should be able to find the emails but I must sign up for their service to get a tech to fix the problem. They said if I didn’t do it within seven days my emails wouldn’t be able to be recovered. I paid $15.99 for the monthly service. She said it could take 24-48 hours for them to figure it out. Miraculously.

AOL is blocking me from logging in unless I get a paid service. There is an old landline associated with my account and customer service is refusing to update the ph number without soliciting me with a paid account. No other way to describe this except to call it extortion.

When Verizon transitioned all e-mail service to AOL, I was ok for a few years. But then AOL "enhanced" their e-mail security so I must generate a password on the AOL Security page for to use Outlook in Office 365 to open my e-mails. That was fine for a while, a few extra steps to access my e-mail was OK. However, I recently purchased a new laptop for my wife. When I attempt to generate passwords now, I receive the message "Sorry, this feature is not available right now". I called AOL help, and the representative guided me through several paths to the same page, which gave the same result each time.