AOL Reviews

AOL refuses to help customers with their free email account unless you pay for a subscription service which is absolutely absurd. I tried to help my grandfather access his email account, after receiving a new phone number, and could not access it because the verification code was sent to his inactive number. Since this is the only way you can log in to your email, I called the customer support line thinking that it should be an easy fix. I was very much mistaken. They require text message identity verification, which is impossible when a senior citizen does not have a cell phone. They have absolutely no alternatives to this and forced me to give my own personal cell number to verify his identity.

So if you get a new phone and a new number. So to get my Email. I need the my old number. I didn't have it. The way they identify you is a joke. You're supposed to remember a email you sent to someone I don't send emails with text messages, Facebook and Instagram. I mean, come on, that doesn't make any sense or an alternate email that I've never used. How am I going to remember that? I told him I can give you my plate number. My Driver's license number.

For years I have been dealing either with a group of individuals or one individual. I am not sure I have been getting porn, all kinds of scamming emails, bitcoin, PayPal, Cash App. All scams. When you try to unsubscribe from the email they end up in your contact list, apparently a back door in Google security. Common name is me@aol.com or mailtome@aol.com show up in the TO: line. Senders' names are always new email addresses as I block and delete each one that comes in but the above mentioned are always in the TO: line.

If you access your email on your phone, it will delete it from you computer-accessed software. It does not save it in deleted emails, so it is not retrievable in any way. In a time when most people are accessing email with multiple devices, this is a major flaw in the AOL software.

STOP THE SPAM. Give me a block button.

Could not download new emails from the AOL server to my Android phone and Outlook on my PC. AOL blamed Outlook. There was an error code from Outlook. I figured it out; my the server inbox was corrupted.

Lately Aol has been changing my password and I can't change it either b/c aol has me locked out. Of course we can PAY to reset it which it won't let me do without the pay part. Not being able to log in means I'm dead in the water. How can I reset the password if I can't get into the account settings with my p/w ? BTW resets don't work either. Good question huh?

I, like the majority of the other complainants on this website have lost access to an AOL email account due to secondary verifications that are being sent to old phone numbers and emails addresses I no longer have access to. Before AOL and Yahoo merged it was fine. I could always deal with the verifications. Now that they are on the same server, they keep looping from one account to the other with no way for me to receive my code. What's worse is that even after I call into customer service and have identified myself over the phone, the agents claim to be helpless to release my account unless I buy into a subscription. Which is tantamount to extortion.

I noticed yesterday that the last 3 years of my sent emails were missing. Checked multiple devices and folders. I called AOL c/s and they said they should be able to find the emails but I must sign up for their service to get a tech to fix the problem. They said if I didn’t do it within seven days my emails wouldn’t be able to be recovered. I paid $15.99 for the monthly service. She said it could take 24-48 hours for them to figure it out. Miraculously.

AOL is blocking me from logging in unless I get a paid service. There is an old landline associated with my account and customer service is refusing to update the ph number without soliciting me with a paid account. No other way to describe this except to call it extortion.

When Verizon transitioned all e-mail service to AOL, I was ok for a few years. But then AOL "enhanced" their e-mail security so I must generate a password on the AOL Security page for to use Outlook in Office 365 to open my e-mails. That was fine for a while, a few extra steps to access my e-mail was OK. However, I recently purchased a new laptop for my wife. When I attempt to generate passwords now, I receive the message "Sorry, this feature is not available right now". I called AOL help, and the representative guided me through several paths to the same page, which gave the same result each time.

Great email client if you enjoy being HACKED, SPAMMED, RIPPED-OFF and SCREWED. I receive warnings, notifications, and alerts nearly EVERY DAY. I've been hacked and had all my contacts and old mail deleted. AOL email is the W-O-R-S-T!!!

I have had accounts with AOL for years. I have iPhone which keeps you signed into your email accounts automatically. I have one email that I don't use often & so I had no idea that my iPhone was no longer giving me access. Once I found out, I called customer service because I could log in but no longer had that phone number to verify my identity; which in turn didn't allow me access to my emails. They said they'd have to charge me for basic customer services & also asked for copies of ID which I've personally never had to do. Long story short, I was hung up or "disconnected" FIVE times. I called back a 6th time & was told they made too many attempts & can't access my account. SO, 2 hours of wasted time. This is basic stuff. Now, I will delete every account & move on. Customer Service is greedy & garbage even to loyal customers.

AOL’s recovery process sucks, the worst of the worst, you can literally verify everything from your social security number to the birthmark under your left butt cheek and they will still deny you access to your account. That’s the most absurd thing I ever heard especially when you’ve had the account for 10 or more years and everything important goes there. So just get a Gmail, Hotmail, Yahoo, anything but AOL. ANYTHING #AOLisathingofthepast #leaveitinthepast.

AOL provides no support to consumers for reviewing, saving or eliminating New and semi new-Old- email. How is it possible to have amassed 25K which cannot be accessed? I gave up entering random addresses into Search or Find after paring down to 16K New or Old Email. It's archaic that aol *still* provides no means nor methods for reviewing older emails listed as New. Evidently, AOL doesn't care. Probably because it's on its way out to the pasture of where things go to die.

I have had my AOL email address for over 20 years. While their site had little bugs, I haven't had problems often. The problems I have had, were very big problems. I contacted AOL support about the issue, and they will not contact me back. I tried to call, and they dodge the issue. The issue is I receive a large percentage of automated emails fine. Yet, some from certain sources will not make it to my inbox. I've been locked out of an important exchange, and other accounts. Currently, I am dealing with a return and the company keeps trying to send me the mailing label.

I couldn't get into my AOL mail account because I using a different device other than my usual one and had to change my password. When I got back to my regular PC I naturally had to change it again because the other computer assigned me a password and I couldn't get back to it to read it. After a few attempts at changing my password, the web page stopped me from any chance of getting a password change online and forced me to call customer service. I jumped through all the hoops and dotted all the i's and then they tell me it will cost $4 to get access to my account. I told the that is ransomware and that I would post this review. Funny thing, as soon as I hung up I was able to get my password changed online. Whatyaknow!!!!

For several months, the usual number of SPAM has gone from a few to over 60 /day. Several times a day, I am forced to to delete dozens of SPAM. Of particular concern is the number of sexually explicit ones which are readily available to family members who have access to my email account. AOL seems to make this MY problem rather than theirs.

My wife and I have been trying to get rid to AOL billing for several years. She called and cancelled multiple times and AOL charges still appear on my credit card. I finally wised up and had my credit card stop their charges. Today I got two letters from AOL. One stating we cancelled but charges for the month would still be applied (LOL). Second was a past due bill because I stopped the credit card charges. This company is garbage.

Aol email support used to be free, but now Apollo is charging for email support. https://www.apolloic.com/#home Aol sold to Verizon, which verizon sold to apollo. Apollo also never put up their new terms and condtions neither.

As soon as I figure out how to do without the AOL email that I have had for 30 years I will be relieved to be rid of their consistently biased and false news articles that I have to see before getting to my mail. Sheesh! Unbelievable crap.

They are pure thieves. AOL out source the customer service and tech support to their people. When you call for help they want to charge you for what you for what is free and puts your credit card on file so they can rip you off and use your credit card and information. If you don't allow them they find ways to mess up your account and forward your emails to themselves so they have access to your information. They are the biggest thieves. The one I spoke with this evening was so nasty and crooked. After he changed my password, he refused to tell me what was my new password. He hung up after he changed my password so he can access my email.

A week ago I started receiving over 50 new spams a day through AOL, and today AOL offers to sell me a spam filter product! What a fraudulent way of marketing! No wonder AOL just sold for half of what it was worth 5 years ago.

I have not had any problem in over 25 years with the internet service provided by AOL. What else can I say? I am very, very, very, very satisfied with AOL internet.

The news stories are getting more and more biased. More opinion than news. AOL seems to block people with different opinions. I am a paying customer and do not think they take that into consideration when denying certain components of their service. Once your comment is rejected, it appears they continually reject them, no matter the content. Not sure that I like my freedom of speech denied and will look for another service.

Every since over a year ago my account is ways has been blocked by AOL and they claim they can not see the issue. Then I see someone has been in the account and then my account and the problem is still an issue. I have gone to the site and wrote my issues and nothing is being done or even an email that they are or will be looking into! So I paid for service and now after paying for the case to be taken care hear every reason why they can not do anything and the site I have to leave comments at (Which have left 6 remarks in the past) and nothing is being done. So all AOL is wanting money for their service and take the DO NOTHING IN RETURN FOR PAYING CUSTOMER.

Recently had to open an email account with another provider. I've been with AOL forever but cannot handle their lying news articles. I've reached out to AOL with no luck and have even tried to respond to the articles themselves with zero success. I will not tolerate misinformation and happily leaving this platform. Good luck to AOL getting the younger crowd in that believe their lies.

Recently I have noticed a shift in how AOL operates their comment threads. I know others face this same issue and it is truly disgusting that they get away with doing this to people. I don't know how they target certain people, but they have targeted me and now it doesn't matter what I post. They reject it. I never thought I would ever have my voice silenced and shut down in this manner and for no good reason. They have community guidelines that they go by when choosing what to reject and my comments have never gone against them. I used to not have any problem posting and now my comments will show up at first, but literally seconds later they are flat out rejected.

Every time I post a comment on any AOL news in the matter of seconds they delete it. I have contacted AOL several times and even posted my complaint and their monitors continue to delete any/all of my comments. Seems they don't like my comments on Trump and other Republicans! If I post where a person can find a copy of the U.S. Constitution, or where a person can find an actual video of Trump stating his lies, etc... AOL will delete it. I've been a paid member of AOL for 25 years.

Trying to post comments on AOL news articles. Today 3/3/2020 It seems I have been BLOCKED from posting comments. I have had this account for YEARS and today is the FIRST time I have had issues. It indicated I had to sign in, which I did and still could NOT post. HAVE CHANGES BEEN MADE TODAY or WHAT IS GOING ON?

I have had AOL for over 15 years. I do not want it any longer and have tried numerous times over the last year to cancel the account. I have gotten the run around and told I had to cancel sub accounts, which I did. Two accounts still show up but when you try to log in to them they do not exist. It feels as if you are being held prisoner to AOL. Do not pay for the services. They continue to raise the cost and do nothing to assist you when needed. Nightmare.

Frontier took over Verizon Services here in 2016 with AOL as their Email Server. I had issues with my Outlook Email. Was finally able to get Tech Support who set me up a new Outlook Email account. In doing so wiped out ALL my previous Emails. Was informed to contact AOL to recover these, no phone number. Just Email capable. They HEE HAWED around telling me after the 7th day that they can no longer recover Emails after the 7th day. The absolute WORST Email provider services anyone could dream of.

I'm not sure how long I have had AOL, maybe ten years or more. I had it when it was a dial up over a landline phone connection. More recently they introduced AOL GOLD and at least in our area (Ga) you had to sign up for that at $4.99 a month. So I signed up, I stay with it as I am familiar with it and learning a new setup at my age is not what I want to do. I have had to have it restored 6 times. I use their provided phone number and talk to their tech people in India. They are pretty sharp and have so far gotten it restored. For some odd reason I find that I now do not have just the 7 email addresses you get with AOL but I have 18! 11 of my old addresses are now back and working. These are addresses I did have in past years and deleted them in favor of newer ones I wanted. No idea why they have suddenly appeared.

AOL published an article about a tourist dying in an auto accident in Belize, but displayed a picture of a Carnival cruise ship. One has nothing to do with another, but it is a blatant act of sensationalism. Since the cause of the accidental death was a tire blowing out and causing a wreck, they could have published a story about the tire manufacturer who made the tire. Publishing a picture of the cruise ship implies that the Cruise Line had something to do with the death. FOUL, FOUL, FOUL.

Don't even think of using this service. News story's are terrible. Mail service is constantly broken and doesn't work and it is so full of commercials each and every step to do anything. Horrible, horrible, horrible.

I've had AOL for years. One day I get kicked out. Can't sign in. So I try to reset my password. Doesn't work so I find a phone number. Then they tell you that you need to pay to talk to customer service!!! I will no longer use aol. Recommend you don't either! #NATIONWIDEBOYCOTT

I have tried for over two years to close out a compromised account and no success! I have emailed AOL, called aol and no go. What can be done? My info is on the dark web because of this. I'm sorry I ever signed up for free aol account.

They make you pay money to get technical support and then they do not deliver on promised email recovery. 3 requests, 8 phone calls, 0 results. I have been with AOL since 1988 and I will now look for a provider that is more secure and better customer service. MOVE YOUR EMAIL AWAY FROM AOL. YOU HAVE BEEN WARNED. They also have liberal leaning news feeds, the worst customer service I have ever experienced. Microsoft or Google is a much better option. Make sure you backup your emails in outlook or something. I cancelled my subscription. I don't believe the customer service is even in America. American Online?

My regular AOL desktop started looping at sign-in (sign-in, click for new mail, get pop-up that says "are you sure you want to sign-out" instead of ever getting mail (Chrome). I am a premium member and searched this problem and saw where there is this new platform and I begin an email in this ridiculous computer font is appearing. There is no selection bar on the "write mail" to select font, or font color, or bold, etc... Nothing there. How is this remotely possible that AOL would make an "improved" version that does a complete turn into the realm of a non-developed platform?

are not allowed to. AOL is very political, and they favor whomever they want by letting them write anything. Those who want to respond have their posts deleted, or are not allowed to post at all. That happened to me four times this morning. If you're having the same problem, cancel AOL. We don't have to take this.