AOL Reviews

I signed up for the free trail because I was moving out in the country and couldn't get any kind of DSL/cable, so I thought this was my only solution. I then got a USB thing from a mobile service, so I called to cancel my AOL. I thought it was done. Three months later, I am getting call after call. Around 6 a day, give or take. Even after telling them time and time again, the 'agent' just does not get it. They can barely speak English which freaking pisses me off in the first place. They give me the number to the cancellation department where they practically called me a liar and expect me to prove that I'm telling the truth, when they should have taken better notes to begin with. I swear if I get 1 more call from someone from AOL asking me to pay a bill that I shouldn't have, I will be extremely angry! I would like a call back and I want someone who is American!

Cannot Get Them To Cancel Service/Billing: I called numerous times. I was told it was taken care of and the bills continued for over a year. They recently sold the company that the bills go to, and I’m still having trouble since my personal name was on the account.

I called AOL as I kept getting pop-ups saying I needed to renew my anti-virus software when it was actually already installed. The AOL tech dialed in to make the changes. After this I could no longer print or remote to my PC at work. (I work from home a lot). Over the next few days I made numerous calls to AOL and spent hours either holding for someone or giving the same details over and over again. One woman hung up on me. Finally a tech dialed in and tried a few things and then said he needed to transfer me to the tech "gurus". They said they would fix it but it would cost $139. Why should I pay when it was AOL who broke it? I found an email address for someone at corporate HQ and sent an email. I got a phone call at work and a message left. I also got an email from this person with a phone number to call. The number was out of service. I emailed them back to ask for another number. I called that number 12 times yesterday. Each time I got a recording that there were too many calls holding and I should hang up.

I downloaded AOL new desktop software onto my desktop PC, then before AOL finished the installation, a run-time error occurred. I then proceeded to uninstall the AOL software and immediately after the uninstall was finished, I turned off my PC and my monitor was instantly fried. It made my monitor inoperable forever.

I have found myself in AOL hell. I have been dealing with breast cancer and now diabetic problems for the past 7 years. Dealing with these problems, I decided in 2005 to cancel AOL because I wasn't using the service, which I relayed to the operator who assisted me. For about a year there seem to be no activity in my account referencing to AOL; however, in 2007 I noticed there was another entry even though I had changed my credit card. On this occasion AOL customer relations said that they could only refund me 6 months of payments and that I would no longer have to pay for services, but receive a limited AOL free of charge, even though I was not using the service anymore. In 2009, I noticed that they have started debiting my account again, I called and was told that they had mistakenly done this even though I was with Verizon internet in 2008. Again in 2011, after obtaining Comcast, I was looking over my old bank statements and noticed AOL debiting on my account again and for sometime already.

I found out in December of 2011 that AOL was taking funds from my account. I cancelled my service over 8 years ago. So I called many times to tell them this was cancelled. I got no where! Many times I was told they would have a manager call me! They never called. Today is February 7 and I just received a bill for December and January because I had my bank block them. What can I do? I have been trying to get info on AOL CEO Tim. I got a contact number, pressed 0 and the operator put me in his V/M. Fingers crossed.

This woman is in charge of handling complaints and resolving problems. I had filed a complaint with the Attorney General's Office in Texas. She responded to the complaint with a bunch of lies. I wanted proof they were paying for the service I was billed 6 years for, and to date, none has been provided. She said I was paying for hi-speed internet and dial-up service. I wasn't getting it for almost 6 years, but they were still billing for it and taking it from my bank account.

I signed up to AOL in 2010 and I used them for internet for approximately 6 to 8 months, and then cancelled them in mid 2010 to switch to Net Zero. I called them and told them I wanted to cancel and they gave me a confirmation number and everything. I assumed they cancelled it and thought nothing more of it. I went to my bank January 20, 2012 to deposit a check and get some money. My balance was lower than I expected so I asked them what charges were recently withdrawn on my account.

Every month my account has been charge $21.85 for service I'm not receiving from you. I spoke to a representative when this happen before and now for the last 5 months. It's started again and I am tired of my money being taken. Please stop it and refund my money. I'm not going to continue to pay for something I'm not using. My account was closed years ago, and this is truly unforgivable.

They went in my checking. They took money 2 or 3 times. I had to close my account out. I had my check for a long time. I went to a different bank. AOL is a sorry bunch of losers. I want them off my PC, never to bother me again

I wrote a complaint last week about this situation which just got worse. AOL stated that they would waive a fee that they sent me, a bill for a service I never signed up for in the first place. If only, I signed up to get a service from them. This service could be cancelled at any time. I finally gave in as we had been on the phone for an hour going back and forth and finally speaking with a manager. I "cancelled" that service immediately on the internet. I checked my credit card activity a few days later and they charged the fee that they had sent on the bill. This company is a total fraud and I would like to know what can be done about it. How do they get away with it?

I cancelled AOL fee-for-service account in April 2011, and changed number of the credit card account they were automatically billing. 3 months later, I got a collections letter for 3 months of service after the cancellation. We are still getting collection calls and letters.

My mom was charged for 5 years of service when she didn't have a computer. We canceled her account over 5 years ago and didn't realize until she got sick that AOL still automatically took the payment out of her account. She's 81 and on a fixed income. I’m still trying to her money back.

I cancelled my AOL internet account in 2010 online. While looking closely at my recent bank statement, I noticed a card withdrawal from AOL. I went back and looked at earlier statements and AOL had submitted withdrawals without cancelling. I tried to cancel again online and again it stated billing had been cancelled. Reading further, it stated I was still being charged the same amount for and active service.

I received a bill for a service I never asked for and this "first" bill was an outstanding balance for 4 months of email service of which I had never received a bill. My mom had cancelled my AOL email address but somehow they get my current home address and send me a bill for services I never agreed to or signed a contract for. The only way I could get the entire fee waived was to sign up for another AOL service where the first month would be "free" and I could call and cancel at any time. This was after an hour of discussing this with an agent and then her "manager."

I have been taken advantage by AOL. For several years I have been paying monthly for AOL PC Protection Plan at $14.95, Perfect Speed at $6.99, System Mechanics at $4.99 and Computercheck at 4.99 via my automatic bank debit. Yet on September 2, 2011, when I needed my computer needed repair, I got the run-around from department to department and multiple agents within the same department. I was literally transferred on the phone for three (3) hours trying to get help. I was finally advised that I would have to pay $129.99 to the AOL Computer Tech Guru service. I seemed to have been held hostage by AOL, so I paid the exorbitant fee even though, as according to my AOL Protection Plan revealed the following:

I had been with AOL for 10 years and decided to upgrade to AOL broadband and phone package at 13 per month (first month free). After 8 days I called AOL and told them to cancel my contract as the service was very bad. They said I was over my cooling off period and I could not cancel. The cooling off period was 10 days. I argued and finally they said they would cancel the contract. This all happened 3 weeks before Christmas 2011. On January 4 this year they went into my current account and took $230. I called AOL and was put through to their office in India. They said I will not be getting my money back as it was over the cooling off period. I had a heated argument with them. I am still fighting to get this money back and I will not give up. All I can say to anyone who want broadband: don’t give your bank details to AOL, you will regret it.

For the last 5 years, I thought I had overdraft protection with my bank. It just so happened that I had AOL at the same time. I thought I was paying about $30.00 a month for protection, but instead, I've been paying AOL for service that I'm not even getting. When I first got my computer, AOL came with my computer. I decided I did not want to continue with them and chose another company for my Internet. All this time AOL has continued to bill me for services. I have tried all morning to get this straightened out. My money is being collected by Chase Bank, but they say they have no account for me. I want my money back! This is ridiculous. For years, AOL has been getting money from me and I don't even use them.

I have been hacked. ***@aol.com has not been in use for many years and yet it has been hacked. In addition, I keep getting spam email from ***@aol.com and it must stop!

I cancelled my AOL account on 9/11. I was given a confirmation number of the cancellation. I was mailed a letter of confirmation. They continued to bill my credit card the next month, stating that I had a month to pay at the end. We paid it and got another confirmation, and now I am receiving a past due notice and a collections notice.

I contacted AOL concerning a problem in getting my messages. Since they were unable to resolve the problem because they were unable to access my computer, they suggested contacting TechGuru, and for a nominal fee of $19.99, they could resolve the issue for me. When I called TechGuru, they offered me a complete overhaul package for $129.99, which I refused. I then told them I wanted the $19.99 assistance that AOL recommended. Thus, the problem began. Yes, the e-mail problem was fixed, but I was billed $129.99 and I have been trying since the end of September to get credit.

Last month I called to cancel my monthly payment to AOL. Got a confirmation number, etc. Another charge was made this month and this time more $ was taken. Another call and another promise to stop charging me was made. Another confirmation number was given and I had to repeatedly say I wanted to keep my email account. I have paid enough over the last 15 years to AOL that they should give me a big thank you for being too lazy til now to stop this bleeding.

I just wanted to delete my old screen name. Over 1 hour, with 4 different people and in two days, but nothing! I still have the same problem. My old screen name is still on my new account!

AOL will not let me reset my password after my account was compromised. They want a credit card number from when I first opened the account years ago that I don't even have anymore. Other email addresses such as Hotmail or Gmail, if you know your password, they will let you reset it or speak with them to reset your password. I've had this email for over 12 years and don't want to lose it. They were unwilling to help me at all.

I have found myself in AOL hell. In 2005, I cancelled my AOL account. Now I have lived out of the country for the past couple of years. I was looking over my old bank statements and noticed a debit on my account for the same time each month. I contacted my bank and they confirmed the information on my bank statement. My account was debited on the first of each month for $32.90 for over 16 months.

I have been trying for almost 3 weeks now in getting help to retrieve some pictures from a saved email. I got a response telling me a Level 2 Tech would be in contact, but I have never been contacted. I contacted Support again asking what the status of my issue was, and was assured it was being looked into and I would be contacted and updated. This has been more than a week and still no contact from anyone, nor can I access these saved pictures I am needing.

I received my March phone bill and was shocked to find $497 in toll calls. They informed me that it was AOL provider. Somehow, we were put onto a number that generated those charges. AOL claimed I did it, when I asked them why would I put a number that would generate that big of a phone bill and why they would give me a number that would do that, they have no answer. I have my phone paid electronically, so they have been paid which is why I receive no answer from them.

In November 17, 2006, I canceled AOL. (I have confirmation number and letter.) I called three more times at least. I tried to cancel thru my bank, but it continued because the bank said they had my routing number.

I just found out 2 weeks ago that AOL has been billing me for 6 years $45 a month for hi-speed internet that I didn't get and couldn't get. When I did, I paid for it. I sold the place in 2008 and had the hi-speed disconnected. I have pictures of the Comcast screen an employee there sent me showing my info. The rep said AOL hasn't paid them anything. I have a letter from Time Warner who they were partners with at the time. It says that internet service was disconnected in early 2006 when they left the area. I have proof I made payments. Time Warner and Comcast have been more helpful than AOL. I've talked to over 50 employees and gotten 50 different excuses. I've called and left messages for executives and emailed over 40 executives. This was after obtaining lists to be able to do it. I'm getting nowhere.

I've been trying to cancel my AOL internet account for a week and all I get is the run around. I was trying to cancel it online but it says, it is unavailable and it is impossible to cancel it there. There is no one to talk to, it's just a machine.

I canceled my account with AOL about 10 years and just recently, they have been sending me a bill for a past due amount. There is no past due amount. This seems like a scam to me and something should be done about this practice.

I had $25.90 taken off my credit card and I did not authorize it. I am not waiting 3 months to get my money back, so please tell me how I can retrieve my money because I am sick and had cancer and can’t pay for my prescriptions.

I had AOL on my PC. I purchased another PC for my husband. When i called to connect the AOL on his, I was told that I had to pay for his account also. That was in 2005. I have been paying it ever since.

I was billed on my credit card by AOL and I do not have that for my computer's Internet. I have broadband and Comcast so I don't know why this happened to me. I need it removed. It was for 25.90 cents.

After repeated attempts to cancel the account, I was told it was cancelled. Two months later, I received mail that stated we had an unpaid bill and that our credit would suffer. It was full of threats and intimidation. They should lose their business license.

I have not only been double billed, but have been billed for$ 25.90 four times on the same date and on 1 statement! As all the rest (and I mean since 2003), I only have 1 account! On July 5, 2011, I spent about 1 hour on the phone with Bobby **. After talking to him and getting all info to be sent to the AOL Fraud Dept., he kept telling me that I had more than one account, which is not true. I mailed appropriate statement info, and also requested that from that date on, I insist that my AOL bill be mailed (as paper bill) to my home address. He also told me to compensate for the "troubles", I would receive a free month of AOL! Wow! But as my most recent statement, they are still over charging 3 times this statement. We should do something about this!

Someone hacked into my account and is sending spam to everyone in my contact list. I have called AOL three different times to be sent to three different departments because each state cannot verify my account and cannot cancel my account. My security question has been changed and the address on my account has been changed. This is a free email account from AOL and you would think that I would be able to cancel the account. Obviously, someone has changed the information on the account so that I cannot cancel the account online myself. When I called to cancel it, I could not do that either because of them changing the security question and address.

AOL changed their classic homepage without our consent or approval, and refuses to give the users, who are clients, a voice in this matter. They have violated our trust and agreement and should offer us an option to use the classic homepage. What happened resulted to an emotional and psychological effect because I was not able to associate with an alien homepage. I had experienced loss of sleep, loss of appetite and loss of production.

We noticed that for two years, we were being charged and $25.90 was being automatically taken out to pay for AOL internet services, yet we never signed up for AOL; we have Verizon Fios.

AOL billed me for services that I did not require, nor understand, for years under false pretense. They had me paying for "membership," even going so far as to send alerts to my e-mail address, leading me to believe that I would no longer have an account with them if I did not continue to pay. I confess that I am not so computer savvy but my son alerted me that no one pays for e-mail any more--" for years," he said.

AOL is taking money out of my checking account completely unauthorized. I have NEVER had or used AOL. $11.99 is the amount and this has happened 3 different times. I even canceled my debit card and ordered a new one, got a refund from AOL and then they did it again. NO one in the company could help me.

In trying to call AOL support, I was told it would be a 30-minute hold time. I was on hold and when the agent picked up, they hung up on me.

This does not even deserve a star. I have a complaint with AOL service. It's slow and sometimes will not even let me send replies to my emails yet, I pay them monthly.

How timely is your post today about AOL! Here is an email I sent to AOL corporate headquarters just yesterday:

I asked BT to take over my AOL. But I had to get a MAC Code from AOL. A very nasty man at AOL tried to stop me cancelling my service. He used heavy, threatening tactics. And he even started shouting at me down the phone. I stood my ground and just kept saying "give me the MAC code". This went on for 30 minutes. Until in the end he said, "You will live to regret this." And then, he slammed the phone down on me!

I have recently tried to change my AOL password several times. The "my account" site keeps indicating that I do not know the answer to the security question which was: "What is your birth place?", that I certainly know. This is totally unacceptable.

Did not even want to give "One Star". My email has dissapeared- new mail, etc. says folder empty! I have a free account, there is no way to get help from AOL without paying. I have tried online and telephone to recieve help. This is unacceptable and ridiculous.

I cancelled my service with AOL on May 4, 2011. They have continued to bill me every month $25.90 on my visa card. My last payment was suppose to be for April because the next billing cycle had not gone through for May. When I called them June 22, 2011 they said I had to pay one more month because that it was I owed them (some bogus back pay). They have taken $25.90 out of my credit card every month and every month I pay off my crdit card so there was no back charges they had not been paid.

My mother has been charged for advertised free services by AOL for 2.99USD/month since 2009. AOL claims they are for anti-virus activities and other jargon. None is applicable to my mother. I asked them to refund her 2.99/month since January 2009. They offered only 3 months. I asked to speak to a supervisor but they were busy. I asked for a name at their corporate offices to complain but they could not. All in all, the woman Catherine from Romania, was not helpful.

I have the free AOL mail. When I forward an email, it either adds unwanted text or deletes pictures or graphics of the forwarded email. AOL will not talk to you if you do not subscribe to them and this issue is not covered in their "How To Fix" recordings. Technical support does not cover this problem.

I've tried to cancel AOL for a long time. I signed in February 2009. I've been trying to stop the $4.99 payment since 2010, to no avail! Please help!

I was double-billed by AOL for at least three years. I didn't notice it for quite some time. I did not keep all my statement of accounts from my bank but when I noticed, I then checked back from the ones I had saved. I then contacted my bank to put a stop on anything AOL charged me. I did this in Nov. 2010.

AOL deducted monthly fees from my debit card 5 years after I canceled. They have acknowledged their error, but refuse to pay interest or the full amount they received. I was offered or their version of a settlement, less than half of the money they received. This took place after I contacted BBB. In addition to my canceling, January 2011, I received emails and statements stating I was past due?

AOL charged me for over 4 years for service they didn't provide. I received DSL from Verizon in 3/07. I didn't know that if Verizon is the main carrier, you don't have to pay AOL. I assumed the monthly fee was for my email address until 1/11. I called them again. I wanted to be reimbursed of course! I left messages and emails. I emailed the Legal Department. A Mr. ** called, saying he had to get data. After playing phone tag, he said and he did nothing.

I have tried to cancel my AOL account for over 5 years. I set it up years ago and never used it. I don't even own a computer anymore. The email address on this complaint is my sister-in-law. She has a computer. I have called for years and have had no luck canceling this account that we never used. You can reach me through my sister-in-law or call me on my home phone above. I have had constant economic damage because I have to write a check for a service that I do not use and do not plan on using in the future. This is so emotionally draining trying to get this resolved. I feel that it is almost impossible to cancel this account.

I was told over a year ago that AOL was going to credit my daughter's debit account after I filled out fraud paperwork--the credit never came through. I moved out of the house and never authorized charges to my credit card, and somehow, they got my daughter's number and started charging her monthly. The only way they will credit her back for years of unauthorized monthly fees--the account was not in use at all--would be to pay the bank $20 for each month statement--more than the credit per month. That's totally ludicrous. They were never authorized to bill her and because it was minimal, she did not realize what the charge was for a while. She thought it was something else and then when she checked, found out it was AOL. But they told her that they would credit her card, and never did. I don't know what else to do.

Couldn't get into AOL account. Tried to reset password. Got told it was froze from so many tries. Tried again next day. Said same thing. Called a tech after being looped my phone help. Got India. Was told for a tech charge they could reset my password. Is this a scam?

I have had AOL service since 2003. I have just seen that I am being billed monthly by AOL. AOL has been free for over many years! They have been deducting this money from me and not let me know that it was a free service. I just called AOL and they will only give me 2 months of refund! They are thieves. I believe I should be reimbursed for the whole amount they have been stealing from me and other consumers out here. I demand some actions be taken against them. This is monetary abuse especially in these hard economic times is outrageous, unfair, and blind robbery.

I closed my AOL account which was not an easy task. The company makes it extremely difficult to do. I filed all the necessary paperwork. I did that because someone else was using my email which I explained to AOL. My AOL email was ***@***.com. AOL didn't care at all no matter which country I talked to. They were completely worthless so I closed my account which I said was difficult and time consuming. I would never deal with AOL again on any basis. Now I need help! My "contacts" and I continue to be bombarded by someone sending this email and AOL doing nothing about it. I was not aware this person had been allowed access to my email and contacts and AOL would do nothing about my complaint.

This AOL customer phoned AOL to check with the Billing Department about an important billing issue and was told there would be a wait of an half-hour. This customer waited almost 2 hours on a landline phone. When the music stopped playing, the customer could hear the consultant talking in the background, but the person never spoke to the customer. Finally, after several fruitless attempts by the customer to be heard by the consultant, another hour passed before the person answering the phone in the billing department hung up the phone without speaking to the customer.

AOL had triple billings in my account for several years. Being a disabled veteran, I am short-sighted of many things. AOL send me $2,500 check but my request was for $4,300. I never sign to $2,500 check sent me nor cashed it. I wrote several times for AOL to adjust the amount, and I have been waiting three years as of now. What can I do?

I asked to cancel this account and AOL will not cancel this account. I don't care if its free. I do not want to be associated with AOL. It's creepy that they won't let a person cancel their membership. I have called. I have written a letter. I would like for *** to be completely erased, dissolved and removed.

I want to take steps to recover that money since it is shameful what they did.

AOL has since been double billing me for years. I have called repeatedly in the past trying to understand my billing. They finally stopped the $9.99/month billing, but continued to charge me the $14.95/month billing.

AOL lowered their price plan for high speed basic service to $11.99. God knows how long ago, yet they continue to charge me $14.95 a month. I asked them for refund and to give me lower price and they said they cannot refund me for past months, but can switch me to the cheaper rate now. When I asked why they didn't notify me or automatically give me the lower price, they said, “Our policy is not to change members’ accounts without their permission.” But if they raised their rates would they need our permission?

Every time I log in and click on my email to read, I get this message that it's an error, and they are encountering a technical issue, and that's it. So, I turn off my computer, log in, and my email comes on. I click on it, and I might be able to read one or two of my emails, and then it does the same thing. When I try to read another one, it will do the same thing. It's really frustrating to turn it off and on, just to read one or two emails. Can you help? It's resulting in me wanting to throw this computer out of the window. I am mad that AOL is not giving more information as to what's causing this problem.

I'm mailing my final AOL payment to the address their customer service gave me and I'm getting the heck out of AOL!. I tried to cancel our AOL subscription because it's a waste of money! We were members for 8 years and I can count on 1 hand the times I actually needed to call someone. I made 10 calls trying to upgrade the AOL software on Vista. Every time I tried to download, it shut my computer down.

My connection was lousy. The person I spoke with couldn't answer my questions because he didn't understand what I was asking. I repeated to him what I needed and he became extremely impolite. I did nothing to him but try to explain again and again what I needed. I hung up and went to the online AOL "help" line. What a joke. The person took forever to respond and only with what appeared to be information that was off a boiler plate document. Problem not solved. It is enlightening to me what companies want to assist and what companies don't. This is a hard day for me, as my husband has died. Most are good people. I keep looking for a real contact number or address or email. No luck.

I was billed multiple times by AOL and there were times where $200 was taken out of my account for AOL monthly service. When I contacted AOL, they said they would refund me, but they never did.

I have 2 unexplained AOL charges on my bank statement, both in the amount of $26.90. I am not a member of AOL, I have "Cox" for the internet. I called the 800-827-6364 and was given an address to mail a grievance letter. She asked for my credit card number, I thought that was odd. Consequences are a total of $53.80 AOL. $180.00 in overdraft charges to my debit card. $78.41 and $78.41 both cosmetic orders with a free sample in one, along with an order. They were to give me a 7-10 day trial period. The other, a complete order to try and return if not satisfied. These orders were delivered by USPS, not requiring a signature. The packagings were left laying in a common entry way, used by 9 other residents. The USPS is investigating too.

I have been charged $25.90 several times a month for dial up internet which I do not use. This has been going on for several years. When I realized that this charge was unjustified I called and supposedly canceled what I was paying for but they continue to bill me. In fact, there have been two additional $77.20 charges. When I ask Amex to dispute these charges, my account gets credited for one charge. However, it continues to go on.

I was double billed for 18 months for membership in AOL. They did it in a way that sometimes only one appeared in my statement! When I finally tracked down the issue, I called and they said I signed up for two accounts (I never did). I asked about the one the supposedly "made up" and how much activity was on that account. I was told it was never used. They told me I had signed up (lie) and I am responsible.

We have continually been billed by AOL for years even though we had cancelled our service with them. We cancelled our AmEx cards so eventually they sent us bills directly and ultimately threatened to turn us over to a collection agency. Weary of their constant phone calls, I agreed to pay the amount they then showed owing of $99.80 and sent them a check in early July of 2010 (No. **) and sent it with their bill. That check was cashed on July 15, 2010. We continue to get phone calls (today is October 29, 2010) and they insist we still owe that money. We have received several phone calls in recent weeks.

I subscribe to Daily Consumer Affairs. But lately when I click on one of the topics to read more, I get a message that says, "Error-can't find web site news 04. Web address could not be found." This has just happened as of yesterday (10/27/2010). Do you know how I can correct this? I will be checking my email to see if you have a solution. Thanks!

I used to be a paid customer of America Online and was so for a number of years. I now, according to AOL, do not know my place of birth when I try to access my account; hence, I cannot access my account and the only way to access my account is to provide the last four digits of my payment method though I have a free account. I am going to report this, because apparently, this is a deliberate attempt to coerce me to pay again.

When I switched from dial-up service to high-speed I called and wanted to switch my price plan with AOL. I wanted to keep their service only for e-mail and that was it. I was informed today that e-mail has been free with AOL since 2001. I don't know if that is true or not. I don't know the exact date that I switched to high-speed internet but it was at least in early 2008

I received a free AOL trial when I bought my HP computer in 2005. I had my AOL services billed to my home phone at the time which was **. About six months after, I had dial-up service on my computer. I began getting calls from the AOL service department and letters that I was 3 months behind on payment when the payments were clearly being billed to my phone. I called customer service and was told that billing problems had to be handled online which was impossible.

Saturday, September 25, 2010, we received a bill from AOL for $25.90. I thought it odd, the real AOL. If so, what business did we have with them? Or was this really just a thinly disguised rip-off attempt by someone portraying themselves as the true AOL?

This AOL internet service was billed to our phone bill for under Gary **** through AT&T, which was SBC back then. The service was canceled May 13, 2005 (this has been confirmed by AOL). I recently checked my father's phone bill and it showed an AOL charge for $32.90. He has not had any service through AOL since 2005. He has been paying $32.90 every month since 2005 and has not had any service. I contacted AOL and confirmed the cancellation and was instructed to write everything down and mail or fax to billing services along with a copy of the phone bill showing AOL and "ebillit" (the company collecting the money for AOL) which I did on 9/1/10, then again on 9/27/10, after calling into AOL and finding they didn't receive it.They owe my father around $2,039 for charges that they collected for no service. I have called in and all I get is the run around and now I am very angry. I don't understand how companies can get away with collecting money for accounts that do not exist.

Several months ago, I changed internet service to Comcast. I would like to get AOL free service off my screen. They use my old email address **. The cancellation process is almost impossible. Then, a flag pops up saying try back in 24 hours. Friends have been receiving emails from my AOL number that I never sent. I have been unable to find a mailing address. And the phone numbers that I have say that the phone service is not available to customers with free accounts. Any help that you can give would be appreciated.

I have dealt with at least 14 people ranging from American speaking to those working in the Philippines over the past week. I have been hung up on numerous occasions and have spent over 8 hours of my precious time attempting to "fix" my internet service. They have had me install and reinstall AOL 9.0, which I later found out needed to be the 9.5 version. They have checked my modem, inputs, and everything else, except my blood type. Now my internet service does not work at all! The funny thing is that as soon as I submitted my credit card number to pay for the month, my services were inoperable.

I have been tracking down this spam situation and have been tortured by spyware and have contacted the website I believe has caused this. Why am I being accused for doing this for applying for **, an actor and model website? I have contacted them and sent them examples of the spyware from my various friends and colleagues. I do not appreciate being threatened for something that is clearly spyware that I have been subjected to especially since I have even tried to tell all my friends via, Hotmail, Gmail, Yahoo and AOL.

I attempted to cancel AOL by phone. The man could not understand English and told me that we did not have an account at AOL on either my husband’s name or my name. I tried to tell him that I did in fact have an account and supplied account number. The AOL man insisted that we did not have an account. Four months later, I get a collection call and now owe $70.00 plus fees. I had to pay it. What could I have done? I was told that all I had to do was email AOL to cancel and that I couldn’t have cancelled it by phone anyway! What? AOL is a scam! I had to pay $70 plus fees when I had not used the product in over 6months.

On July 29, 2010, I received an email from the billing manager for AOL. This email states that my annual payment for my membership would be debited in ten days for $246. It states that I could change my billing method, change my plan of service or cancel within that 10-day period. I received this email at 5:30PM. I immediately called their customer care number provided in this email. When the woman answered, she verified my account and asked what she could do for me. I told her I wanted to cancel my active membership. She informed me that she could not do that because my account was already in the process of having the money removed. When I read her the email, she said I would have to wait for them to get the money then I could request a refund.

My old account has been hacked into and sending a barrage of emails to people. I have tried on numerous accounts to get this settled. I no longer have this account but the emails keep happening and I can't get AOL to respond. Either they are sending me to other departments or I have gotten a lot of recordings. I have everyone calling me at all hours of the night complaining.

My problem is that AOL is not allowing me to get into my Billing vis-a-vis Invoice.

Since June 2010, I have had difficulty logging on to AOL. I have a dial up connection. When I do get them and my email comes up, I can't close the email for 5 or l0 minutes. It always says ‘not responding’. Anytime I want a web site, I either get those words or it freezes up. I have gotten a one-month credit but there are times I can't even log on. The technicians always try to help but it's always the same and it never turns out successful. I believe the phone lines provided to access AOL are too few and they won't do anything about it. I'm so sick of them. Thanks.

I received a call from a collection agency (LI Interstate- phone # 1-866-) telling me that I did not pay a bill for AOL, for the amount of $77.70. I told them that I had canceled my service of AOL in may 2010, and that I paid my final payment in June 2010. They would not listen to me only telling me that it must have been for another account since they saw two accounts under my name for AOL. I asked what 2 accounts they had listed because I only had 1 that I knew of. (They could only list one)They gave me the same account number I had. I told them I wanted to check my bank records before paying again. They told me since it was the end of the month 8/31/10, I should pay this "Owed amount" because it would go to a different credit collection agency and I should save my credit rating. I asked them what I needed to do to get my money back once I found the bank record, and she gave me a number to call AOL to see about a refund. I then went and found my bank records and saw that on June 18th I had mailed the payment of $77.70 to AOL for the same account # they had told me I owed on. It was put through the bank on June 23rd 2010. I called back to them and they insisted this was still an owed amount and I was responsible for payment.

I, like so many others out there, have been getting robbed by AOL for years. I have cancelled numerous times with them (never spoken with a real person, by the way) and I continue to get charged $25.90 every month on my debit card. I have never even had service with them, only a trial like 8-9 years ago! I have contacted my local news station and my state Attorney General to get something done. The way I figure it, AOL owes me close to $2,400 in back charges! If you have the same problems, contact your state Attorney General today!

I have been a member for 14 years. I decided to cancel 5 months ago. I still get bills. They have not cancelled the account. As of today, it still works.

I canceled my AOL account in August 2007. I am continuously being charged for this canceled account. Since I no longer use checks, I don't "balance" my checking account like I used to. This $25.90 comes out of my account inconspicuously. I want my money back! Because one of my business check did not go through, I noticed rejected payment to my bank account. Also, I will be billed NSF fee all because AOL took money out of my account without authorization.

On 17 August 2010 after a long and hard day of work, I stopped by the post office to pick up mail and found a letter from AOL stating my payment method was out of date and I needed to contact them to update my account information. I began to do some research into this with the bank where I had this account and found they had continued to withdraw $18.99 from my account even after I cancelled it well over two years ago.

AOL will not stop charging me. I have been trying to get this stopped for over a year. I've had several overdraft charges on my bank account at $35.00 each because of this. They told me to talk to my bank! It's not my banks fault! AOL is robbing me! I just want my money back!

I discovered that I was being billed 2 times each month for my AOL service at $25.90 each. I called the phone number on my credit card statement for AOL. I got a computer recording asking certain questions which took about 20 minutes to only at the end tell me to go online for further information. I tried both www.bill.aol.com and myaccount.aol.com. At one point, I was able to connect and have a "live chat" with a person (e-mail back and forth). The person's name was "Pinky". I explained my problem and they asked for the billing account person. I gave my name and they said it was incorrect. Thinking perhaps I had originally (10 years ago) given my full name when opening the account, I gave that. It was also incorrect. So, I gave all the options, including maiden name, and it was also incorrect. Then, I gave my husband's name. It’s also incorrect.

We switched our service from AOL to Charter in 12/07. My husband passed away in 8/08. He always took care of our finances. Now that he is gone, it is my job. I never did any of the bill paying. It has been brought to my attention that AOL has been billing me for almost three years of service I did not have. They have taken almost a thousand dollars from my account. I contacted them and they want to pay me back two months of service. When we switched our service, Charter told us that there was no need for us to contact AOL that they would let them know of the service change. This has caused me financial problems. It has caused over draft problems and emotional stress as well.

I canceled service as of 6-14-2008. I kept on getting billed on my Barclaycard until 7-22-10 for free service. Cost is $99.80.

My husband noticed a recurring charge on our AmEx bill and brought it to my attention. It was an AOL charge for $25.90. I called the 800 number listed and was told that our account was canceled in January of 2006. When I explained we were still being billed, the AOL representative asked for the credit card number being billed and then told me they had no record of that card in their system and no account associated with it. She could not provide me with a cancellation number when asked. When I first begin my query, I was told they had no account associated with either my or my husband's name even though they had been billing us for 5 1/2 years. It was only after I attempted using an old area code with our phone number that I was able to get any information from them at all. Previous attempts giving our screen name, full names, credit card number, billing zip code and current phone numbers got me nowhere!

When we first started using the internet years ago, we started with AOL dial up service. It has been about 10 years since we moved on to our local cable company and then Verizon Fios. Recently when having a problem with what I thought was my free AOL email I found my "account" and realized they had been charging a credit card that my husband uses.

I have been paying for AOL for over 30 years. I understand that it is now free. In thirty years, I had the nerve to grow old and I am on Social Security. I need free AOL. Signing up for free AOL doesn't seem to work smoothly. Is that on purpose? Please give me free AOL.

I have called them several times over the past several years and keep getting the same old "what is your password."

AOL has double billed me on many occasions. I have been with them over 6 years. They never give me my money back. They credit me the difference or swear I enlisted for a separate account, so it is my responsibility. I have never gotten a refund. They bill 2 times per month, the first part and towards the end. When I threatened to quit them, they gave me a discounted rate of $5.00 then raised it to $11.99 without my permission. If you don't study your checking account religiously, they'll scam you.

When I lived with my daughters, I started AOL for Internet. I tried to cancel when I moved out, but could not remember all the info they asked and would not close my account. I had quit using the service and had to change credit card info to stop charges. They then took my daughter to collections. I have yet been able to stop all this. They still refuse to help me or my daughter and it is 4 years later, and AOL is ruining our credit, they are so horrible. We can’t solve these unfair charges. AOL has taken us to collection agency for this bogus charge 4 years ago.

Recently AOL put a fraud alert on my file after someone claimed that they were being billed for my services. Called to rectify the situation and was informed that I needed to send a copy of my license, bank statement and credit card that AOL is billing. Sent requested documents and was promised that someone will contact me after reviewing. I called 24 hours later to be told that the card was too dark and they could not read the numbers. (It's a blue card...not much I can do about the color) Was also told that the bank statesmen did not have the credit card number on it. It's a debit card and no bank statement will ever list all of the card/account numbers on the account.

I cancelled my account with AOL on 8-25-09 and was done online. A pop up appeared and I confirmed the account would be cancelled on the next billing date. There was no confirmation number given. I am checking my bank account closely this month and a charge for $11.99 from AOL is there. I have been charged since 8/25/09 to today 5/28/10 for a cancelled account.

For years, AT&T has carried an e-BilI charge of 32.90 on my phone bill. Each time I called to have it cancelled, they said there was no way for them to cancel it. I had AOL in 2001, but thought I had cancelled it. When I called AOL, they told me that regardless of whether I had used their service or not, I had not cancelled and therefore would not be due a refund for the months charged in error. Basically, each side is pointing a finger at the other. I've been charged $32.90 a month for over nine years for a service I did not use.

I was offered a free trail from AOL on an anti-spyware program called Better Guard. After downloading the free trial for my Windows 98 operating system and after running the Better Guard Program, my computer screen went black and my computer was no longer useable. I took the computer for repair and I had to get and buy a new computer. The computer was damaged to such an extent it was no longer usable.

AOL has been billing my account $25.90 for over 4 years, well after I requested for cancellation. What can I do? They have "stolen" more than $2000.00 for me.

Back when AOL was a subscription only service, I was charged for 2 accounts (one I never signed up for). Even though they were able to see one was never used, they refused to refund the overcharge of over $700. They did it in a way that it would not be seen together on a bank statement!

I received an offer to try an AOL anti-spyware program called something like Spy Guard on my Windows 98 computer. After running the program, my computer failed; all my files were destroyed and I could not use my computer. I just had my computer fixed and am now using Windows XP, but many of my important personal files could not be recovered.

They have been double billing me for a long time. I thought that an earlier complaint resolved this. It is difficult to make satisfactory contact with them and when I get through to someone, they are useless. I see online that there have been many complaints like this. My overbilling is in the hundreds of dollars range. Would going to AOL personally, which would be a hardship for me, make any difference? They make it hard to lodge timely complaints and I suspect many people give up and keep paying. I just retired and can't afford to take a loss like this. I'll have to give up online service and other things to recoup the difference.

My account has been doubled billed for seven years totaling $2800. I am still a user of AOL. I reported the duplicate billing and got a runaround. I was asked to provide proof. As recently as last month, duplicate billing continues.

March 2009, I had high speed internet service installed by my local phone company and emailed AOL to cancel my dial up service. They still billed me so I called and ask to cancel my service. Over the months, they continued to bill my credit card account for $23.31 each month. In Feb 2010, I told my credit card company to stop paying them. They continued to charge me $23.31 a month, but could not collect so they began to run a past account on me.

I cancelled my AOL account on March 21st, 2010. My billing isn't until the 5th of each month, however, I noticed in my account that AOL had sent a payment request around the 19th of March. So even though I had cancelled the account, the bank account maintains a pending payment status. So I can see where it seems like they are billing after you requested but it seems they are practicing dishonesty by sending in a payment request weeks in advance of the true billing date. A 11.95 debit was carried out on my account. After reading how difficult it is to get the reimbursement, I am undecided if I want to pursue the issue with the time and energy it will require.

All I want to do is change my password on AIM. Somehow it has been hacked and is sending my friends all kinds of weird links even though I haven't really used it in a long time. I signed onto it for the first time in a few months the other day. There is nowhere on the app. to do it. Go to the website, there is nowhere there to do it. They tell me to say I forgot my password, they say they are sending an email to my "alternate" email, which is kind of a problem since it doesn’t exist anymore. It then asks me to create an ASQ question and answer. This does not work either. It just keeps telling me over and over and over again error, error, error.

Today, I got message informing me to switch to a different account. I have only one account associated with my name since I live alone. By getting this message, I feel like I am being double-billed even though I have closed all previous accounts with this crooked company. In late February, it took out $9.99 on a closed account, and ten days later, it took out another $9.99 for the same closed account. On March 26, AOL cancelled my current account which I reopened the following day. I was told by its automatic telephone system my next billing date would not be until April 27. I was doing research on my checking account for another situation when I noticed AOL immediately took $11.99 out of my account on the approximate or same day I reopened my current AOL account.

In December 2009, I called and canceled my AOL on March 24, 2010. I was charged $103.56. I never received any mail where they were going to charge me. They just went into my account and took my money. I have not used this e-mail since November 2009. I used it on March 28, 2010 to close this account with AOL once again since their office was closed. Money is too hard to come by for them to do people like that. Something has to be done about companies that take advantage of people who are trying to make it the best they can getting unemployment like me. When they took this money out of my unemployment account, this made me have to put food back at the grocery store today, because that money is gone. Not to mention, I have no gas money to go to my part time job.

Until recently I had a bookkeeper who paid all my invoices with QuickBooks. I am now having to do this and started noticing that I had a regular monthly charge from a company called Cavalier. When I called, I learned they took over the long distance account from AOL some time ago. I thought that I was paying for the phone with the $25.90 monthly charge from AOL.

You would not recognize my password. I tried everything suggested.

AOL has deducted an unauthorized amount from my husband's checking account since October 2008. The fee changed from $11.95 to $25.90 and my husband has not noticed. The increase was never authorized or explained. Calling customer service gets you someone who is reading scripted instructions and those instructions indicate that the only way the situation can be rectified is to write to the address above and maybe a refund can be given. I have cancelled paid membership effective 04/2010 because all we've ever used AOL for is email. Supposedly there is no way you can talk to Billing via telephone.

AOL is awful! It is hard to log in and check email on a regular basis. Sometimes, I will try to log on only to get an error screen. I will try several times then a few days later when I do log on, I get spam from myself! AOL is such a scam! Can I hire a lawyer to file a class action lawsuit? I just want to be able to check my mail hassle-free. I am stationed overseas so this becomes extremely stressful and annoying. I would love for an attorney to contact me. I know several people that are also having trouble and then get the spam from their very own emails!

They do not supply consistent internet availability service and will not credit you back.

Since 2005 AOL has been double billing me for a single account. They have charged my American Express account $25.90 per month and my personal checking account $ 14.95 per month. I recently cancelled AOL and was told I still owe them $ 59.80 to close my account. If I did not send them a check for this amount, they would be "forced to assign the account to a collection agency.” Reluctantly, I sent them a check for the amount which they promptly cashed on January 26th of this year.

A couple months after cancelling a trial of AOL Internet service, my account was somehow reactivated and I was charged monthly for and email address and Internet service that I never used for three years. When I called, the rep looked at my activity and confirmed that I did not use their service during this time frame and yet, all he could do was credit my account for a couple months worth of payments.

I cancelled AOL in October of 2009. Prior to that, I had tried to download 9.5 through the help of AOL Technical Department. They had told me to sign in under another name so I could access my 9.5. I did, but long story short, 0.5 tried more than 5 times to get it to work and would not down load. So I cancelled my AOL. Now because of the new screen name, they are trying to collect a pass bill. By the way, I did have AOL for over 9 years. Also, when they looked at the second screen name, there was no any access to that account. Also, billing for the account was only $11.95 and they now want over $110.00 for 3 months. Thank you and I hope you can help, or at least let this one out like all the others canceling AOL accounts.

I called on behalf of 85-year old father in law to cancel account. After waiting 25 minutes to speak to a rep, I was told to call AOL Canada. I called AOL Canada and after waiting 20 minutes, I was told to call AOL United States. After waiting 25 minutes, I was cut off and had to start all over again. After waiting another 20 minutes (20-minute waits are honest and accurate), he/we provided AOL with credit card numbers and pertinent information. AOL insisted they speak with my 83-year old mother-in-law. I advised AOL that it would be impossible for her to call as the whole process of getting to a living, breathing customer rep would be too confusing and exhausting.

I have been receiving harassing telephone calls from an AOL Customer Service Telephone Number over the past few months. The rude, disrespectful, uneducated and extremely misinformed representative states that I am currently in collections status. He states that this is due to an outstanding balance owed to AOL, for usage dating from February 2008 to October 6, 2009. This is absolutely absurd. I demanded a usage report, and to this day, I have not been given one. I used AOLs internet services a handful of times within my free trial period. When my free trial period ended with AOL, I cancelled my services. I was still charged over $50 thereafter.

I have filed a lawsuit with the State of Minnesota for my double billing. I have been double-billed for over four years without my knowledge. They do not put the AOL service on your account.

AOL is famous for the difficulty it gives customers trying to cancel service. We were with them since 1995 and tried canceling online on January 2009 before our billing date. We filled out their form and submitted it. We were still charged our yearly fee of $240.00 for all of 2009. They are nearly impossible to get through to over the phone, but we were able to some time in July 2009. We wanted to once again try to make sure we canceled the account. Apparently, we did because we just called to make sure and they told us it was closed last July, so we better not be charged again. The billing date is in 2 days so we'll find out.

I had free trial on AOL ending on 01/27/2010. I cancelled on 01/19/2010. They charged my credit card on 01/21/2010 for services. They over-charged my account and there’s an over draft of additional $33 because of their charges plus the $9.98 that they charged also.

I received a call that stated I owed money on a past due account. They stated they were "Liberty Collections" but later admitted was AOL. The rep stated that the account was closed but was closed too soon during a billing cycle to count and their policy stated can only cancel within 24 hours before charging the card. I cancelled this account and with my bank they reversed the charges. I thought this was closed. Now 3 years later, they want more money or they are threatening me to ruin my credit. The rep cursed at me and yelled at me to pay now or else. I stated this account is closed. They agreed but have this policy to state that although I closed it, I should have sent something in writing too. I think they are just trying to get more money. I want the calls to stop. I cancelled this account years ago, paid the balance and I am not going to keep paying them. This is ridiculous.

AOL has gone into my bank account and helped themselves to a great deal of my money. I finally figured out what was going on after internet banking. I closed my account with them in 2002 and also closed the credit card they were billing. I guess they got my bank account number from PayPal. Anyways, I would love to cancel my membership, without being hung up on.

One day, two weeks ago, I tried to open my AOL icon on my computer and the computer shut down (which has been on my computer for over a year and I have had no issues opening it previously). I restarted my computer and opened the icon. Once again my computer shut down. So I went under Internet Explorer and had no issues with getting online. Previously I was told if there was an issue with opening AOL, to delete it out of my computer and reinstall it. So that's what I did, but only this time my computer kept shutting down during the download. AOL did not even fully load and my computer went to a fatal error screen and froze. At that point I took my computer into a computer tech.

I cancelled AOL in July 2009 when I got Satellite. I could never talk to a live person, so I had to cancel by email to AOL. All of a sudden, I have been charged $74.70 on my bank account. I called the number listed on the bank charge. I was told I had two accounts, and they have not been able to bill me since July but they kept trying and it finally went through. What a bunch of bull. They said they could not refund me the money, that I had to file a complaint and that had to be by letter. They said they would cancel as of today, and by the way, I will get charged for 14 days for Dec. Can't believe a company like AOL operates like that. I tried to cancel a couple of years ago (which took me forever to get to anyone), and then they offered me a cheaper rate of $9.99 for the same thing I had been paying $25 forever. How can they get away with this? I want a refund of $74.70.

I had a paid AOL act for past 15+ years. I recently requested change to free AOL account and received confirmation from AOL in regards. I am still being charged for monthly paid account despite my attempts to clear this via AOL customer service reps several times via phone, email and online live chat, to no avail! I'm being charged for a free service?

Although I have a free AOL account, I have been charged $11.95 a month since April. I have talked to my credit card company and they are trying to have the charges reversed but they say they can only do that for the past three months. How do I get AOL to stop, other than changing my credit card? I would cancel it completely but I can't get my addresses off of AOL and I've used this email address for my business for many years. Do you have a phone number that would connect me to a live person? I realize that may not help either.

My credit card was double billed and I couldn't keep up with it. I incurred many late fees. I think someone needs to go to prison.

Reset access phone numbers on my computer, One city - Oneida which two towns over is considered long distance. AOL reuses to help rectifying to Verizon bill. Verizon charged me by the minute when the Oneida number was used. Consequences: total cost is $1,132.00.

When I bought my Dell computer, it came with a risk free 6 month trial. Two days later on Aug. 17th, AOL charged me for $25.95. I called them and told them to cancel. I thought this was a risk free trial. The lady told me I would be credited in 2-3 billing cycles, but if I cancelled my account totally, I would not get my refund. So, next I went to the free AOL but you can't actually get online with that so I went to the $9.99 plan.

I signed in a free (unlimited) AOL account, and my webmail was empty?! I called them, and they said that I have to pay in order to have my e-mail back. Nobody mentioned while I opened for the first time the account that I need to pay after a period of time. Is this blackmail, extortion, or legal theft?! I had important personal information. If something will happen with my personal important information, I will sue them. Thanks.

They double billed me for one month and would not correct the billing error. I was not under a contract for a specific plan, rather on a bill by month. I canceled the debit card they were accessing and my service from them was shut off on the first day of the month, they could not draw their fee. They have continued to send collection letters and threatening to turn my account over to a collection agency and report my account to credit reporting agencies. I wrote on two occasions to stop the harassment, but it continued. I have since filed a complaint with the Texas Attorney General's office outlining their business practices and groundless threats.