AOL Reviews

STOP THE SPAM. Give me a block button.

Could not download new emails from the AOL server to my Android phone and Outlook on my PC. AOL blamed Outlook. There was an error code from Outlook. I figured it out; my the server inbox was corrupted.

Lately Aol has been changing my password and I can't change it either b/c aol has me locked out. Of course we can PAY to reset it which it won't let me do without the pay part. Not being able to log in means I'm dead in the water. How can I reset the password if I can't get into the account settings with my p/w ? BTW resets don't work either. Good question huh?

I, like the majority of the other complainants on this website have lost access to an AOL email account due to secondary verifications that are being sent to old phone numbers and emails addresses I no longer have access to. Before AOL and Yahoo merged it was fine. I could always deal with the verifications. Now that they are on the same server, they keep looping from one account to the other with no way for me to receive my code. What's worse is that even after I call into customer service and have identified myself over the phone, the agents claim to be helpless to release my account unless I buy into a subscription. Which is tantamount to extortion.

I noticed yesterday that the last 3 years of my sent emails were missing. Checked multiple devices and folders. I called AOL c/s and they said they should be able to find the emails but I must sign up for their service to get a tech to fix the problem. They said if I didn’t do it within seven days my emails wouldn’t be able to be recovered. I paid $15.99 for the monthly service. She said it could take 24-48 hours for them to figure it out. Miraculously.

AOL is blocking me from logging in unless I get a paid service. There is an old landline associated with my account and customer service is refusing to update the ph number without soliciting me with a paid account. No other way to describe this except to call it extortion.

When Verizon transitioned all e-mail service to AOL, I was ok for a few years. But then AOL "enhanced" their e-mail security so I must generate a password on the AOL Security page for to use Outlook in Office 365 to open my e-mails. That was fine for a while, a few extra steps to access my e-mail was OK. However, I recently purchased a new laptop for my wife. When I attempt to generate passwords now, I receive the message "Sorry, this feature is not available right now". I called AOL help, and the representative guided me through several paths to the same page, which gave the same result each time.

Great email client if you enjoy being HACKED, SPAMMED, RIPPED-OFF and SCREWED. I receive warnings, notifications, and alerts nearly EVERY DAY. I've been hacked and had all my contacts and old mail deleted. AOL email is the W-O-R-S-T!!!

I have had accounts with AOL for years. I have iPhone which keeps you signed into your email accounts automatically. I have one email that I don't use often & so I had no idea that my iPhone was no longer giving me access. Once I found out, I called customer service because I could log in but no longer had that phone number to verify my identity; which in turn didn't allow me access to my emails. They said they'd have to charge me for basic customer services & also asked for copies of ID which I've personally never had to do. Long story short, I was hung up or "disconnected" FIVE times. I called back a 6th time & was told they made too many attempts & can't access my account. SO, 2 hours of wasted time. This is basic stuff. Now, I will delete every account & move on. Customer Service is greedy & garbage even to loyal customers.

AOL’s recovery process sucks, the worst of the worst, you can literally verify everything from your social security number to the birthmark under your left butt cheek and they will still deny you access to your account. That’s the most absurd thing I ever heard especially when you’ve had the account for 10 or more years and everything important goes there. So just get a Gmail, Hotmail, Yahoo, anything but AOL. ANYTHING #AOLisathingofthepast #leaveitinthepast.

AOL provides no support to consumers for reviewing, saving or eliminating New and semi new-Old- email. How is it possible to have amassed 25K which cannot be accessed? I gave up entering random addresses into Search or Find after paring down to 16K New or Old Email. It's archaic that aol *still* provides no means nor methods for reviewing older emails listed as New. Evidently, AOL doesn't care. Probably because it's on its way out to the pasture of where things go to die.

I have had my AOL email address for over 20 years. While their site had little bugs, I haven't had problems often. The problems I have had, were very big problems. I contacted AOL support about the issue, and they will not contact me back. I tried to call, and they dodge the issue. The issue is I receive a large percentage of automated emails fine. Yet, some from certain sources will not make it to my inbox. I've been locked out of an important exchange, and other accounts. Currently, I am dealing with a return and the company keeps trying to send me the mailing label.

I couldn't get into my AOL mail account because I using a different device other than my usual one and had to change my password. When I got back to my regular PC I naturally had to change it again because the other computer assigned me a password and I couldn't get back to it to read it. After a few attempts at changing my password, the web page stopped me from any chance of getting a password change online and forced me to call customer service. I jumped through all the hoops and dotted all the i's and then they tell me it will cost $4 to get access to my account. I told the that is ransomware and that I would post this review. Funny thing, as soon as I hung up I was able to get my password changed online. Whatyaknow!!!!

For several months, the usual number of SPAM has gone from a few to over 60 /day. Several times a day, I am forced to to delete dozens of SPAM. Of particular concern is the number of sexually explicit ones which are readily available to family members who have access to my email account. AOL seems to make this MY problem rather than theirs.

My wife and I have been trying to get rid to AOL billing for several years. She called and cancelled multiple times and AOL charges still appear on my credit card. I finally wised up and had my credit card stop their charges. Today I got two letters from AOL. One stating we cancelled but charges for the month would still be applied (LOL). Second was a past due bill because I stopped the credit card charges. This company is garbage.

Aol email support used to be free, but now Apollo is charging for email support. https://www.apolloic.com/#home Aol sold to Verizon, which verizon sold to apollo. Apollo also never put up their new terms and condtions neither.

As soon as I figure out how to do without the AOL email that I have had for 30 years I will be relieved to be rid of their consistently biased and false news articles that I have to see before getting to my mail. Sheesh! Unbelievable crap.

They are pure thieves. AOL out source the customer service and tech support to their people. When you call for help they want to charge you for what you for what is free and puts your credit card on file so they can rip you off and use your credit card and information. If you don't allow them they find ways to mess up your account and forward your emails to themselves so they have access to your information. They are the biggest thieves. The one I spoke with this evening was so nasty and crooked. After he changed my password, he refused to tell me what was my new password. He hung up after he changed my password so he can access my email.

A week ago I started receiving over 50 new spams a day through AOL, and today AOL offers to sell me a spam filter product! What a fraudulent way of marketing! No wonder AOL just sold for half of what it was worth 5 years ago.

I have not had any problem in over 25 years with the internet service provided by AOL. What else can I say? I am very, very, very, very satisfied with AOL internet.

The news stories are getting more and more biased. More opinion than news. AOL seems to block people with different opinions. I am a paying customer and do not think they take that into consideration when denying certain components of their service. Once your comment is rejected, it appears they continually reject them, no matter the content. Not sure that I like my freedom of speech denied and will look for another service.

Every since over a year ago my account is ways has been blocked by AOL and they claim they can not see the issue. Then I see someone has been in the account and then my account and the problem is still an issue. I have gone to the site and wrote my issues and nothing is being done or even an email that they are or will be looking into! So I paid for service and now after paying for the case to be taken care hear every reason why they can not do anything and the site I have to leave comments at (Which have left 6 remarks in the past) and nothing is being done. So all AOL is wanting money for their service and take the DO NOTHING IN RETURN FOR PAYING CUSTOMER.

Recently had to open an email account with another provider. I've been with AOL forever but cannot handle their lying news articles. I've reached out to AOL with no luck and have even tried to respond to the articles themselves with zero success. I will not tolerate misinformation and happily leaving this platform. Good luck to AOL getting the younger crowd in that believe their lies.

Recently I have noticed a shift in how AOL operates their comment threads. I know others face this same issue and it is truly disgusting that they get away with doing this to people. I don't know how they target certain people, but they have targeted me and now it doesn't matter what I post. They reject it. I never thought I would ever have my voice silenced and shut down in this manner and for no good reason. They have community guidelines that they go by when choosing what to reject and my comments have never gone against them. I used to not have any problem posting and now my comments will show up at first, but literally seconds later they are flat out rejected.

Every time I post a comment on any AOL news in the matter of seconds they delete it. I have contacted AOL several times and even posted my complaint and their monitors continue to delete any/all of my comments. Seems they don't like my comments on Trump and other Republicans! If I post where a person can find a copy of the U.S. Constitution, or where a person can find an actual video of Trump stating his lies, etc... AOL will delete it. I've been a paid member of AOL for 25 years.

Trying to post comments on AOL news articles. Today 3/3/2020 It seems I have been BLOCKED from posting comments. I have had this account for YEARS and today is the FIRST time I have had issues. It indicated I had to sign in, which I did and still could NOT post. HAVE CHANGES BEEN MADE TODAY or WHAT IS GOING ON?

I have had AOL for over 15 years. I do not want it any longer and have tried numerous times over the last year to cancel the account. I have gotten the run around and told I had to cancel sub accounts, which I did. Two accounts still show up but when you try to log in to them they do not exist. It feels as if you are being held prisoner to AOL. Do not pay for the services. They continue to raise the cost and do nothing to assist you when needed. Nightmare.

Frontier took over Verizon Services here in 2016 with AOL as their Email Server. I had issues with my Outlook Email. Was finally able to get Tech Support who set me up a new Outlook Email account. In doing so wiped out ALL my previous Emails. Was informed to contact AOL to recover these, no phone number. Just Email capable. They HEE HAWED around telling me after the 7th day that they can no longer recover Emails after the 7th day. The absolute WORST Email provider services anyone could dream of.

I'm not sure how long I have had AOL, maybe ten years or more. I had it when it was a dial up over a landline phone connection. More recently they introduced AOL GOLD and at least in our area (Ga) you had to sign up for that at $4.99 a month. So I signed up, I stay with it as I am familiar with it and learning a new setup at my age is not what I want to do. I have had to have it restored 6 times. I use their provided phone number and talk to their tech people in India. They are pretty sharp and have so far gotten it restored. For some odd reason I find that I now do not have just the 7 email addresses you get with AOL but I have 18! 11 of my old addresses are now back and working. These are addresses I did have in past years and deleted them in favor of newer ones I wanted. No idea why they have suddenly appeared.

AOL published an article about a tourist dying in an auto accident in Belize, but displayed a picture of a Carnival cruise ship. One has nothing to do with another, but it is a blatant act of sensationalism. Since the cause of the accidental death was a tire blowing out and causing a wreck, they could have published a story about the tire manufacturer who made the tire. Publishing a picture of the cruise ship implies that the Cruise Line had something to do with the death. FOUL, FOUL, FOUL.

Don't even think of using this service. News story's are terrible. Mail service is constantly broken and doesn't work and it is so full of commercials each and every step to do anything. Horrible, horrible, horrible.

I've had AOL for years. One day I get kicked out. Can't sign in. So I try to reset my password. Doesn't work so I find a phone number. Then they tell you that you need to pay to talk to customer service!!! I will no longer use aol. Recommend you don't either! #NATIONWIDEBOYCOTT

I have tried for over two years to close out a compromised account and no success! I have emailed AOL, called aol and no go. What can be done? My info is on the dark web because of this. I'm sorry I ever signed up for free aol account.

They make you pay money to get technical support and then they do not deliver on promised email recovery. 3 requests, 8 phone calls, 0 results. I have been with AOL since 1988 and I will now look for a provider that is more secure and better customer service. MOVE YOUR EMAIL AWAY FROM AOL. YOU HAVE BEEN WARNED. They also have liberal leaning news feeds, the worst customer service I have ever experienced. Microsoft or Google is a much better option. Make sure you backup your emails in outlook or something. I cancelled my subscription. I don't believe the customer service is even in America. American Online?

My regular AOL desktop started looping at sign-in (sign-in, click for new mail, get pop-up that says "are you sure you want to sign-out" instead of ever getting mail (Chrome). I am a premium member and searched this problem and saw where there is this new platform and I begin an email in this ridiculous computer font is appearing. There is no selection bar on the "write mail" to select font, or font color, or bold, etc... Nothing there. How is this remotely possible that AOL would make an "improved" version that does a complete turn into the realm of a non-developed platform?

are not allowed to. AOL is very political, and they favor whomever they want by letting them write anything. Those who want to respond have their posts deleted, or are not allowed to post at all. That happened to me four times this morning. If you're having the same problem, cancel AOL. We don't have to take this.

AOL does not allow freedom of speech in their community. I speak professionally and courteously and with respect when countering an issue. BUT IF IT IS AGAINST AOL's AGENDA, IT WILL BE CENSORED!, OR, ghost posted. THAT is NOT a company to trust!

I have forgotten my old Library Card number. I have 4 other security questions on my email account. I click 'I can't answer this question', and it just says well tough luck. No way to recover my account. Called and told them, I can't get it to ask me my other security questions, I know all of them, but just can't remember my decade old Library card info. I have all the log in info, I know my password, I know all my questions but the most outdated that I should have removed years ago. Have to cancel every account attached to this email because it is unusable. AOL is pretty useless overall these days.

We have been using AOL for over 15 years. I'm so mad at how SLOW AOL MAKES MY COMPUTER. I will be more than happy to spend $100 a year for an email server that does not use memory to work on your computer. Every time I use AOL on my mac a little screen on the top comes and says "This webpage is using significant memory. Closing it may improve the responsiveness of your mac." 1.45 gig!!! Can wait to never have to use AOL AGAIN.

Headlines more often than not are false, distorted, biased and politically inspired. Today headlines says Warren to tax billionaires to increase social security payments. As often the case and correctly reported in the body of the article she would double social security payments of employees and employers for all those making $250000 or more. Aol news is a disgrace and is costing Verizon customers as they own Aol and condone this. Far more people should drop Verizon.

When will social media learn the value of being un-biased??? I have been on AOL from the beginning back when you used to get their CDs in the mail to use on your dial-up network. Now why they would change their time proven success of remaining un-biased when it comes to politics and religion. Whether your for the right or for the left, you automatically alienate half of your fan base by expressing your opinion. It has been the destruction and downfall of CNN, MSNBC and many of the now labeled Lamestream media...

I set up a free 30 day account on my mother's computer for a AOL Desktop Gold. Prior to 30 days I cancelled the account and the AOL icon disappeared from my mother's desktop. For a year I have been disputing the credit card charge of 4.99 that appears monthly. I called AOL and they can not find the account or the charge. There is no supervisor to speak with and no corporate telephone number was given when I requested it. I ended up having to cancel my credit card just to STOP AOL from charging the monthly fee.

I've been trying to forward email from an AOL mail account to a Gmail account for a week. I finally got someone on the line from AOL and it was the billing department. They said I could not speak to technical support unless I paid them a monthly fee! It's clearly an issue on their server as I am not the only one who's been dealing with this issue. They were completely unhelpful, rude and offered downright terrible customer service. I wouldn't recommend them to my worst enemy.

I need a help with how to install AOL Desktop Gold, as I want help from the official team of the software, but their calls are so much busy so I decided to contact a third-party website and took help from http://www.aolhelp247.com/install-aol-desktop-gold/ by calling on +1 (866) 257-5356. As they provide me all the proper solutions and tips on chats as well as on-call.

I have been with AOL since 2003. Annual automatic billing. I use it for email, Lifelock, and tech support (last used 2 years ago). Within the last year my credit card number changed. I got an email saying I needed to renew my subscription- couldn't auto bill. I got to thinking about all the services I do not use and decided $257/ year was too much. There are 20 services (AARP, Sprint discounts, Verizon discounts, Hotel discounts) that I am paying for and do not use. I called to see if I could get a cheaper plan. The second and third customer support people told me I owed them for a year- they bill in arrears- my bill was for the last year used and not the upcoming year. I know that to not be the case. I cannot believe they would lie and steal like that. TOTALLY AMAZED. I ended up getting my same plan for $167/ year. But I had no idea that AOL used very unreputable people. May go to the State Attorney General. Very disgusted with the company.

I had just contacted customer support in regards to an account recovery I was trying to have. Admittedly and stupidly, I had interconnected two of my accounts to recover one or the other. I know the password for one but not the other. I had made it clear to Mr. Dennis that all I really need is access to my account after providing legal information and even confirmed my recovery email name.

I have been getting a lot of spam. I think AOL is a part of the scam in order to sell more products and services, i.e. McAffee recently downloaded to desktop with the last software update. AOL is probably the only email provider still charging for services. With that said, I expect better protections without the extra cost. I think AOL practices need to be investigated by the regulators.

I began having trouble logging in about a month ago. So I attempted to change the password. It wouldn't accept any new one and emails to their customer service people were a joke. A number of responses came from different staff, who after a while weren't even aware of my original reason for contacting them. So I could only sign in with a text code. Then I received an email from them saying they need my date of birth on the acct, though I gave it when I set up the acct. And mind you, no instructions as to where/how to input my DOB. Now they have outages in areas all over the US. I tried asking on FB just when this would be fixed and got a denial that there was any problem, they blamed my device. Even after I provided them with a link showing a map of the outages and reports from various cities. What an inept and slipshod company. I've never had these problems with any other server, either.

AOL has become Sour only because Verizon bought them out! However or wherever Verizon lurks MONEY???? WILL BE STOLEN!!! I've known this for years and now and for a long time never use their 'Scumbag Service! As everyone, I Loved all of AOL's SERVICES. But now it's gone. Not only do they SCREW AOL users, but they screw their own! (Verison Users) and blame it on something else or play dumb! I guess it's all legal 'cuz they're SCUMBAGGING UP A STORM! They have locked my email. All my email goes straight to Trash! I see the count, 175 or so and climbing but only see the count..

I used my emails for business and last year they deleted my invoices and my folders. My passwords were changing every time I went to log in. When spoke to support nothing they can do. CHANGE MY PASSWORD THEY SAID.

I have been getting an avalanche of spam from "email@myip" which ends with thousands of numerical combinations. AOL's spam setting deletes the addresses I save to prevent that. I believe AOL is getting paid to be complicit with this spammer.

There are emails that AOL will not block. Some of them are serious about getting your information, they used to have an email address so you could put a stop to some of these people. aol_phish^abuse, Guess what. They closed that email address down and now want you to pay to get protection for your account. I have been an AOL member since I first got a computer. I guess it is time to find a new service provider and tell AOL, they are worthless as they feel their customers are worthless unless you pay monthly fees for this service which they call "protection".

EVERYTHING IS WRONG ABOUT AOL CHARGING CUSTOMERS FOR SIMPLE SERVICES LIKE RESETTING SERVER NAMES. I was experiencing issues with receiving and sending emails because of server settings. I think it's HORRIBLE AOL wanted to charge me to resolve the issue. I contacted Apple and they helped me for free. Shame on AOL! I am planning to eventually move to another provider.

I called AOL customer service today to try to figure out why I cannot get my email on a regular basis. They were more than willing to connect me with technical support for my credit card number. I refused I am so very disappointed in the customer service. I have been with them for 12 years and this is the treatment I received. It’s a very sad situation.

I have tried for over half a year to close my AOL account but after hours of trying and numerous phone calls to CS, am still unable to close it. This sb investigated by the FCC and state attorney generals.

Why are we (Assist members) now being screen to confirm we are a member? Are they the FBI, giving us the 3rd degree? Every time we call assist to get help? Why can they not just gives us or ask for our security code of some other #?

AOL has the worst Customer Service. Every time I have had to call, I get someone in ROMANIA or the PHILIPPINES. They do NOT help; they ONLY care about getting ALL of your personal contact info., and then they SELL IT. I am FED-UP with AOL, and NOT getting my Technical questions answered, because "You are NOT a Paying Customer". I am a Verizon Customer but STILL can't get a question answered. These nuts tell me, "They don't know". Then WHY are they employed by AOL when they can't answer a technical questions. I HATE AOL. They are the WORST. I called six times, today, with the same question, and NO ANSWER. AOL should be SHUT-DOWN. Bring those jobs back to the USA, NOW!!

Since Verizon flipped my email to AOL I have not been able to receive tech assistance from AOL unless I pay for support. When I contacted Verizon about this they claim that paying for tech support is not necessary since I am a Verizon customer. Who is to blame? Who will resolve?

Requested help installing AOL GOLD, "Honey Martin" called. Although the display on home phone read 'Unknown' it was mere minutes since I'd requested help online w/ installing AOL GOLD. "Honey **" instructed me to download/install/run unfamiliar programs. At point when final program needed to be downloaded & run --- it freezes. He is extremely rude; statements like, "What are you waiting for?" etc. At one point in frustration I mentioned I was half-crazy from all of this; his reply? "No, you're all-crazy." (Mentioned I'd had a concussion last mo.).

AOL mail is down for 4 days and tech support states that you must pay $14.99/month for further assistance in troubleshooting my account. No manager available or responding. It's been days and I just want to access my emails without paying some scam fees.

Been a customer of AOL since they took over Compuserv. A very long time. So I just got used to paying the annual subscription which is my stupidity, during my tax review this year I noticed they double charged me in 2018. After a frustrating attempt to use their chat service I was eventually routed to a phone number where I was informed they hadn't billed me for 2017 so just added it to 2018. I asked what the services were and was told it was dial-up internet (who uses that these days) and AOL desktop software (that stopped working years ago forcing me to browser only email) plus a MacAfee subscription that I dont need as my bank provides it free.

Wife's AOL email became inaccessible. Had multiple calls where they continued to say it was our problem. Used different devices, device types and browsers. Finally they admitted there were others also having issue. One rep commented about a server migration. They escalated and said they'd bet back to us. We called them again several more times, each time with no updates, refusal to let us escalate further. Over 2 months without access. Absolutely unacceptable they could just refuse to restore her mail, and now they're charging us for support we're not getting!!! How does someone sue them??

Called AOL customer service, first person talked to could not help, asked for supervisor she kept refusing to get one, finally she put one on. He could not help and then refused to put his supervisor on. He refused.

I have had an AOL email for year now. A couple of days ago I was locked out of my account. I contacted AOL and was told they would need all my details including Photo ID, proof of address and several other things. I gave them everything but they still would not let me back into my account. To make matters worse it was still possible for people to send emails but I could not access them. To people it would look like I was ignoring them. I asked to have the address deactivated, they refused this also. Seems to me that AOL are just interested in Data Mining. A real bunch of **.

I have had an AOL account for more years than I can remember. It is not my primary email but I do have certain things sent to that email. I went to it today and could not access as they said my pw changed. I went to reset it and the secondary email address they show does not belong to me at all. I finally got a rep on the phone and she acknowledged my name to the account name but could not help me in any way get my account back. Since I have had this account for probably more than 10-15 years I frankly cannot remember what my recovery email account might be or if I even have it any longer.

Every month I am locked out of my emails at AOL. I called this morning to get back in and after being asked several questions about my sent and received emails I was hung up on. I asked for a supervisor and he was just as harassing as the 2 reps were. I spent a total of 50 minutes trying to get on my emails with no success or help from the AOL reps. This was very frustrating and upsetting. The supervisor hung up on me because I told him I do not have this problem with Gmail only AOL.

I had AOL as my business email. I had all of my contacts, and extremely important documents in my email account. One day I went to log in and everything was gone. AOL deleted everything and refused to retrieve it. They ruined my business and now my kids can't eat. They should be shut down, they destroy lives.

Since migrating my Verizon emails with AOL as required with Verizon Triple Play, AOL emails are slow, often prompt you for passwords even though your email client is configured correctly (I use the latest version of Outlook), and Gmails linger in the drafts email box even though they appear to be sent. If you call customer service, they want to convert you to a paying customer even though it's part of the contracted Verizon Triple Play. If you don't pay, they're not very cooperative. The reality is you're not obligated to give them anything as they're a subsidiary of Verizon.

I called AOL customer service to unlock my mom's email account. It was locked for 12 hours after we forgot her password and tried 3 old passwords which ended up being wrong. My experience with customer service was completely useless and frustrating. I explained my situation and the representative said that because the account was locked, she couldn’t see any information about the account or do anything. She said to wait 12 hours and try another password.

AOL goes down entirely too often! Today I can't send email. Tech issues it reports. So I try to contact my subscription to AOL Assist $20 per month, and go thru their menu requesting tech support and they hang up! It is Christmas Eve however why not a message to that effect?

I installed ISP.com and later was forced to install AOL dialer. Isp.com then developed a modem problem. I reinstalled Juno, but it did not work. I installed Juno on an earlier computer and it worked except for the password. When I installed dialer, Juno would not work at all. The computer now has a modem problem that it didn't have moments earlier. It appears that any computer with Aol dialer will have a modem problem. Aol will work, but no other Internet provider will. The user must continue with Aol and its problems or get (buy) another computer and start over. Aol totally quit, so I had to buy another computer.

One morning I woke up to 3000 spam emails delivered in a 2 hour period. In my shock and dismay I immediately deleted all the emails and in my panic deleted all my saved emails as well. I called AOL immediately and they told me not to worry all the emails can be retrieved within 7 days of deletion. That was two months ago. I called every day for two weeks and they always told me they were aware of the problem and I wasn't the only customer in the same situation. It was being addressed by senior techs and they will contact me ASAP. (They never did.) I called yesterday and am now being told I am S.O.L. My emails are gone and that's the end of that. I had online vouchers totaling over $500 which are completely dead now. AOL once the absolute leader in email and online presence is now just a sad and pathetic shell which is obviously heading fast down the highway to oblivion. After 17 years as a loyal subscriber all I can say is "Thanks for Nothing".

I had the misfortune to get involved with AOL Gold because I believed they were going to cut off my 9.7 version. I was the dope who fell for this as others I know still running 9.7 and paying nothing. It’s slow, hangs up, and issues every day. All efforts to revert back to 9.7 were blocked by AOL IT. I could not even reinstall AOL Gold with an experienced tech at my house. I kept it because of fav places. All efforts to import fav places into a browser, any browser not possible. Discussions with AOL indicated that all fav places were now part of their proprietary Gold software and no file available to import into ANY browser. This is beyond the pale and bad business practice. If anyone has found a solution to importing favorite places into IE or any other browser, let me know.

I've been with AOL for 20 years and it gets worse every day. Personnel aren't trained to figure out or help with anything. Their accounting dept has charged me for services I want discontinued. Their billings have caused me $$$ problems and service charges and are building up at my bank. I spent over 60 hours and 5 days with AOL and my problems have still not been resolved. I took out ASSIST and they're no help except they answer the phone faster. Their email program is very unreliable too. Everybody that uses them is very unsatisfied. DO NOT SUBSCRIBE TO AOL IF YOU WANT SERVICE.

There is no customer service, there is no help for issues and I have now switched to another provider that is more secure and clear of scam. ** off AOL. You've fallen behind the times!

AOL mail keeps going down daily. They make excuses on their FB and keep saying they are working hard which is not the case. Trying to call customer service is a joke. Their guy said there was no issue on AOL end but AOL posted on Facebook that it is an issue on their end. Stop lying and saying to be patient. When you use AOL for a business there is no patience anymore. With all the competitors, you would think they would be good, but they don't care about their customers.

AOL Customer service is a joke. Don't waste your time with people that either don't understand or don't care. GO ELSEWHERE. Any IP that provides a service has to be WILL be better than AOL. TRUST ME... Try it. Good Luck.

AOL email was down 3 times in October 2018. Now it is down again November 5, 2018. AOL email reliability is terrible. Email service was much better before Verizon handed email over to AOL. I want to keep my Verizon email address, but AOL email service is intolerable.

Please stop with the shocking, sad, AOL human Freak show tabloid headlines. Often just awful, pain to another human being, in a most freakish way, and the worst in arrogance, bad taste. A disgrace. No interest in health issues, or broader, informative view - just constant Freak Show Headlines. Please Cease and Desist. It's a horror.

Ever since AOL took over Verizon’s email, the service has been unreliable. My account is periodically “offline” and attempts to log in via password are unsuccessful. Eventually and without explanation, the account will come “online” again. With so many service providers available, why have I lived with this? Answer: the effort to switch my email address on many accounts. Not anymore. I am DONE with AOL/Verizon. For those who choose to stick with them, no worries, as I doubt they will be around very long in our hyper-competitive world where winners are sharply focused on customer experience.

My email was hacked and I suddenly received literally thousands of emails a day. In my attempt to delete them all, I deleted 6 months (and more) of legitimate emails including one that is actually money. I immediately called AOL to retrieve the deleted emails as the retrieval function did not work. Two weeks later and countless calls I still do not have my emails back and I doubt I ever will. There is obviously a reason they used to have 27 million members and now less than 3 million. As soon as I can convert all my contact info to Gmail they will have one less and I have been with them for well over 20 years.

I have been a member of America Online AKA AOL since 1996. I was a paid member throughout most of the time period. In January of 2016 I told AOL through a phone call that I no longer could afford the $23.95. And to cancel my account. They said they would but it was never cancelled and they were continuing to take the money from my Discover card for several more months before I discovered it.

About January of 2016 I told AOL to cancel my paid membership, they agreed they would but it continue to $24 per month. I called several more times and it one time even got into an argument with the representative who hung up on me by trying to tell me to pay 600 one-time deal to keep it. I told him, "I don't want to keep it. If you can't give me free AOL shut it down. I cannot afford it." The $24 per month continued actually 23.95. I called several times more and still got nowhere. I finally had Discover card cancel and put a block on it. They are the biggest rip-off of all time and should be fined by the feds.

AOL use to be a good service but since the new version has come out it's been nothing but ads, pop-ups, system draining graphics, constant outages, slow or no email uploading and a very helpless service group. They con the public by offering free AOL Mail but continue to bill existing and loyal customers. What kind of company is this. I'm going over to my other email accounts and not coming back.

I have a history of bad experiences with AOL. More than 20 years ago when I was in college and got my first Internet account, soon after they'd changed their pricing policy to the unlimited flat fee, resulting in many people signing up and it being almost impossible to get online via dial-up. They charged me over $200 stating that I'd chosen some other pricing plan twice, which had never happened. The support person I spoke to had an attitude. Long story short, had to get my state's attorney general involved to get rid of these fraudulent charges.

This is the second time in as many days that it is out and no explanation or estimate of when it will be back. For a Verizon company totally unacceptable. I would really like to know why the service keeps going out and where to get reliable email since they don't seem able to provide it.

Since Verizon moved emails to AOL, it sucks!! They recently added more ads to the email platform, and it is slower than ever, and gets a LOT of error messages, so mails do not load, come in or go out. I'd PAY to avoid this issue!! Verizon, you made a huge mistake using AOL. I have moved as many clients as possible to Gmail, which is smoother, faster and can manage larger files.

Some Russian hackers made their way into my AOL email account. I discovered this myself (AOL isn't sophisticated enough to advise anything's wrong) and then simply wanted to receive a copy of the access history (which vanishes from the screen once you reset your password). AOL PAID ($4.99/mo) technical support is completely inept and unable to provide the access history. Further, they can provide no timeline for an escalation response. I've waited one week already and am done waiting. Thank goodness they offered a free trial of their paid support because that's what it's worth: ZERO.

I have been contacting AOL for OVER 1 year (open ticket **). I have continually had every problem you can imagine. Slow email sending, cannot open mail, try again, email crashes. Template issues, etc, etc. Each time I call tech support, I must wait a minimum of 10-15 minutes, go through a lengthy id process, whereas I need a text sent to my phone with a code. THEN, I need to explain my TECH PROBLEM to billing, so they can then transfer me to tech support, who has another wait. If they cannot resolve the problem, they will say, "Are you there? Are you there?" and then they will hang-up, knowing all well they could hear you perfectly. You then have to call again and repeat the same insane process. What happened to wonderful AOL that I had for over 20 years.

Last year, AOL contacted me, through email. I would not have my free AOL anymore. I had to buy AOL Gold. I spoke to someone at AOL, and was told, "That was correct. You had to pay." So, I paid. I called, and told them, "This sucks, why am I paying." They let me have 4 mos free. Then I just gave in, and continued to pay. My immediate friends kept telling me, why am I paying? I said that's the only way I can keep my e-mail. Well, last week I had an issue, with them. The agent said, "Why are you paying? AOL is free..." I have been with them for years. This is FRAUD. I cancelled the gold, and they will give me back $4.15. I want all monies back. How can they do this to people.

We have used AOL since 1998 for email. We originally paid for dialup (remember that?), went to free internet email, and because we couldn't get support went to paying plan again. Today we wanted to change the credit card for payment. Called their support line and get put on hold for 15 min, then it hangs up on us. We call again and after some more waiting get an agent that can't believe we want to give them a credit card to pay so they want some sort of verification to make sure that we aren't just paying for someone else's account and are only going to be paying for ours (yeah, we didn't understand that ourselves).

I have had FREE AOL my whole life with no problems. This new AOL GOLD is not FREE... you have to pay for it if you want to keep all your favorites and saved emails. Verizon bought AOL and there is nothing but problems reading/sending emails. You go to click on articles to post on Facebook... more problems. What happens is once you click to open, you get the "spinning blue circle of death". Nothing opens up immediately and you can wait minutes. Just ridiculous and to think I have to pay for this! Google and read all the complaints with AOL GOLD. Isn't there a government agency who can step in and make them fix this paid program? We are all being ripped off and held hostage. If I had a way of transferring all my favorites and folders to say GOOGLE... I would do it in a minute and QUIT AOL. To anyone thinking about getting AOL... RUN!!!

Called to try and get some of the money back which is around 7 thousand and I get a letter from Jeffery ** stating it wasn't their fault but will deposit 104 dollars back in my acct as a gesture of goodwill. I have filed affidavits and sent them all bank info and we had to close that bank acct and open new 1 after 31 years. So how do you get in touch with them to discuss this. I'm at point now where if I gotta get a lawyer and it cost me more than they stole I'm ready to do so. This big cooperation stealing (and that's exactly what they have did) the money we actually worked for is disgusting. Then their so called gesture of goodwill sent to an acct that's not open anymore because of them. This Jeffery ** guy won't answer me anymore so I'm at a lost.

For many years I used an AOL spam filter that would only let emails from designated addresses into my inbox. All others emails went into the AOL spam file. This filter was removed without notification.

AOL Search keeps popping up; I can't get rid of it!!! Tell AOL to fix the problem. I want to read my e-mails. Since I am paying for AOL Gold, it should work properly. If it isn't fixed soon, I will not pay for it. Make AOL Search stop opening!!!

I'm extremely mad at AOL. They just sent me a survey to fill out and they won't let me submit my comments and username I need to recover. When I attempted to recover it displays the official AOL customer service phone number to call which the lady was very rude to me and asked for lots of personal info including my social security number. ** You AOL. I hope your headquarters burns down!

I had to go here: **. (It will say you're terminating a Yahoo account. **As long as you use the aol.com URL above, only your AOL account will be deleted, NOT any Yahoo account that you might have!**) I followed the instructions and FINALLY closed the account. I am so glad that's done. From what I have learned, your emails are mined for advertising purposes, hence the privacy policy/settings changes. Bye bye, AOL. Glad to see you gone.

My email was apparently hacked, after my iPad began to tell me that my IMAP, AOL username and password were incorrect. I went to reset the password and someone had changed the phone number. They were unable to do security checks, and told me "THIS IS A DEAD CASE, THERE'S NOTHING TO DO!" CLICK!!! Supervisors told me different stories, gave me different case numbers and no resolutions!!! They would not edit the account, and basically treated me like trash. I did the correct thing, called them and informed them of suspicious activity.

AOL spam control is a failure. When I complain, the number of spam and marketing emails declines, then gradually returns to over 50 per day. I have strict controls that do not work. Outside of blocking all my emails, AOL's system is antiquated. I see AOL as a marketing agent for inferior companies.

Service goes down often. Features that were on the old AOL are now gone. Delete search history at sign off will not work. Can no longer pick icons for favorite places. Stored appointments on AOL calendar have disappear. These are just a few problems that we are now paying for that were not present on the old AOL.

I was having issues with my AOL account on my iPhone. I called Apple and was conferenced to AOL. We were first informed the issue was indeed coming from AOL's end. I was then told that in order to correct this issue, I would have to become a premium member and pay a monthly fee. I had my AOL account for over 15 years. I refuse to pay for a error on part of AOL. I deleted my account and create an account with a reliable site. SHAME ON AOL FOR TREATING A LOYAL CUSTOMER LIKE THIS!!!

Ever since Verizon transferred all emails accounts to AOL, I have had unreliable email service. I tried everything. Finally, I called AOL tech support on August 2, 2018. Their tech support is based in both the Philippines and India, not in the U.S. The first problem was understanding the tech on the far end and making her understand my problem. She insisted she could not talk to me until I subscribed to AOL's monthly fee technical support service, which I did. She said my computer had a lot of problems and she needed to take control of it. I reluctantly agreed. Then she said I needed to subscribe to System Mechanic, for another monthly fee, so she could analyze the computer. Again, I reluctantly agreed, being desperate to get my email to work reliably.

I have used AOL for approx 18yrs started off paying them around 23.95 per month. Years later it became free. AOL then started offering paid services which I did not require or want. About 5/6 yrs ago I was not able to log on. I called them and was told it was a virus though no other internet services were affected. AOL told me I needed to pay for their "protection services". I was forced to pay them. Within seconds of giving them my credit card my email account was magically restored. However I now had 100s of unsolicited offers. I cancelled that "protection service" when I volunteered to go to the Israeli/Syrian border to help with Syrian refugees as I had no idea how long I would not be off my computer. I was current with my payments as they charged me upfront. When I returned "no AOL MAIL" and found a bill for services. I called them and they agreed I had cancelled.

Read this and if you are looking for an email service DON'T TOUCH AOL. THIS IS LOGIC??? "We apologize that the feature for enabling our users to cancel their user name and email address is currently unavailable. ​We are working diligently to have this feature functioning by July 2018. For more information, visit help.aol.com and search on the word "cancel"." You will end trying to cancel your account unsuccessfully. Thanks.

I have been using AOL for 20 years - nonstop. The few problems I have encountered have never been with email. The AOL Gold had quite a few bugs but they have been working hard to fix them. Everyone seems to want something for nothing. If you want their help with issues you are having then pay them. It's really that simple. AOL is free. I remember the months (many years ago) when my monthly bill was always over $350. No more complaining from me now that it is free! I will never use another email service. Thanks AOL.

I had a problem getting my Verizon mail from AOL on my Mac. I spent 1 ½ hours on the phone with Apple Care and their final determination was for me to call AOL to see if there was a problem with my account and see if I was setting it up right. I called AOL only to find out that in order to get to Tech Support on the phone I had to pay for their service. I could register for their 30 day free trial but I had to give them my credit card information. With all the hacking happening right now, I don't want to put my card info out there just to create more of a possibility of getting it taken.

Perhaps because of advent of Oath, AOL platform is now unstable and unusable. Oath does not stabilize and AOL is now unusable for me. I have two other emails and wish that there would be a way to redirect those using my AOL address away from AOL and to my Gmail account, which has no problems.

If I could give zero star I would. I been with AOL since dial-up, about 20 years. Never have one problem with any of my accounts. Not until Verizon and Yahoo took over. Now every day I get lock out of my account. I have to call just so they can unlock it. Right away they talk you into signing up for all of their protection, support, PC tune-up, and AOL's Computer Checkup. Is this their way to suck you into paying tons of money for your email accounts? It is so time consuming and on top of that any e-mails sent that day is lost. Verizon needs to fix their problems. Need to go to Gmail!!!

I had some old email accounts with AOL. I had folders with saved photos etc. When I checked into the accounts all of my content had been deleted and I was not allowed to recover the email addresses either. I had them all linked to my current AOL email address and they never notified me that they were about to delete ALL of MY content. If they had told me I would have recovered the files. If I had known I had to check in within a certain amount of time I would have done so.

My email was transferred to AOL due to Verizon email dissolving. All was fine, I checked my email on a Friday, then Monday went to log in only to receive a message that my account has been deactivated due to inactivity. That is false because I wouldn't call 2 days inactive. I called Customer Service who offered to reactivate my account if I signed up for monthly tech support. No Thanks. I went from 20 years of Verizon email to AOL who is forcing subscribers to pay for services. I'll do without and create a Gmail account.

Since Verizon transferred e-mail service to AOL, I've been having more Outlook e-mail problems. While I was on Verizon's e-mail servers which was almost 20 years I had about 4 to 6 times problems. Now since AOL took over the e-mail servers I have had counting this time 4 e-mail sending problems from Microsoft Outlook. That's in the few recent years I was forced to go to AOL I've had almost the same amount of e-mail problems as I previously had over 20 years. AOL is also difficult to contact. You have to do some searching before you find the correct help line number.

AOL is the worst email service ever! Verizon sold out its customers and I hope they are happy because I, for one, hate both AOL and Verizon right now. Emails stop coming in on an almost daily basis. You get the clip saying there’s an email and it pings but when you click on the AOL mail there are no emails to be found or read. AOL’s response to any problem is that they are secured. Good for them and us but I WANT TO RECEIVE AND READ MY EMAILS!!! AGAIN VERIZON THANKS FOR ABSOLUTELY NOTHING FOR YOUR CUSTOMERS. But we should be used to it by now. You're all about profits.

I have been with AOL since I started with the Internet and I have resisted going with free service because I like the support and resources. I recently called and spoke to a Customer Service Rep about redundancy of extras and she was able to help me build a package of services customized to me at a lower and regular cost. I was very pleased and happy.

I have been paying a monthly subscription without my knowledge. I called in regards of and they just give a negative attitude. I been with AOL for more than 19 years. I didn't have knowledge that they were charging my account $26.99 monthly without my authorization. I asked why, they only said, "You should it call before." So disappointed.

Bad service and very little help. Purchased AOL gold. Paid but computer worked better before, Then purchased another fix it program from AOL to fix computer, still no better. One more 4.99 purchase and now lost AOL and my favorites and computer been trying to update for two days. Cannot get AOL GOLD period.

For right now I am not having AOL issues, except that 80% of my incoming mail goes right to the 'spam' folder where I always go to look for incoming mail. In looking through my planner in past 2 months I came up with 4 instances of 'issues'. The dates are: 1) too far back to find, didn't make an entry. 2) 3/25/18 AOL's Jason in CS. 3) 3/29/18 AOL's unknown woman CS. 4) 4/4/18 AOL's Brian CS.

Said they would cancel account but they never did. Email is all junk mail. They let spammers and scammers rule their servers. The service is a total junk and should be totally shut down. Now I am not able to delete the username and email due to technical difficulties. Also, someone hacked my account and they didn't seem to care at all.

Had AOL SINCE 1990s with little problems until they changed to AOL GOLD. I had nothing but problems. I had to buy my wife a new computer because they said it was too old for AOL GOLD, so I went ahead and spend $1300.00 for a new one. Put AOL GOLD on it and 3 weeks later it crashed. My computer man said it was because of AOL GOLD. Three weeks later it crashed again and this time it cost me $100.00. I got rid of AOL. Something is wrong with AOL GOLD.

I've taken notice especially the beginning of 2018 my searches on AOL like Stores or Products somehow stream on my Facebook account. It seems a bit strange and don't understand why? It seems like a new marketing strategy for some Company outlets? Can you tell me why or how to stop this? My AOL acct and Facebook account are not linked, the only similarity is my phone that I use for AOL and Facebook, passwords are different.

One of the biggest problems that most people aren't aware of is AOL Gold, in order to run properly, really needs your computer to have 8 Gigs of RAM (Random Access Memory ) to run properly. The majority of Gold users probably have 4 Gigs or less. That's a big problem there. The other thing is whoever designed Gold modeled it after Wire Chat...they're identical. No NOTIFY AOL, chats with over 100 people in it. Yes, there are still mail problems with Gold, and I have had it since June 2017.

AOL Desktop Gold - This forced "release" is the worst email software I ever was forced to use! It fails to load or present email many time telling me to wait 5 minutes. It is unreliable. It crashes. The "so called news" cannot be tailored to my preference and most of it is "snowflake garbage". Who cares! The default save format (.pdf or .txt) makes subsequent use of emailed information more difficult. Overall rating is NO STARS but you won't process a rating of absolute "0".

I'm not a techie, and have had LOTS of problems with AOL in the past. When I was forced to change to AOL Gold, I assumed that it meant an improvement in their service. NOT! Today, I noticed that there are almost two years worth of emails missing from each of my "new" and "old" files (this, along with entire files have been lost before). In order to get all of my records back, I am now forced to go through a browser, and the AOL format is not familiar to me or as convenient.

Last year Verizon (FiOS) discontinued the email we have had for over 10 years. We were given "free" accounts at AOL (owned by Verizon), retaining the 'verizon.net' domain name. Those statements earned the 1-star. Those accounts have been nothing but ever increasing trouble ever since. AOL is ad-driven (read TONS OF) so we use Outlook to access the accounts several times an hour. AOL has never been reliable. We started by logging in manually to check on what AOL (in their very finite intelligence) had deemed SPAM. Then, to log out, AOL dumps ads on you (generally offers to "clean" my PC - probably from something AOL put there).

How to ruin an business. Get rid of all the users by fouling up their folders. Came to AOL in the late 90's as I recall, had little to no computer experience, still don't. What little I have learned can be tucked away in an Aspirin sized vial. Paying them $40.00 to $50.00 an month with the assist by AOL. Over the years I have amassed about two to three hundred sites that were decent. About half my sites were for Saltwater fishing, mostly pier and surf fishing. My file used to be huge, now it may have fifteen sites in it. Now in my contacts I have to be very careful, if I am lucky and remember (I am in my mid seventies and forget easily) to get all the names in an "email to" or "Send to" box then I have won half the battle. If I forget or just omit one name from the list, I am better off sending them an copy of the email. This is because if I try so little as to add an comma to the list It will erase or omit the email in total.

I was mostly indifferent to the forced conversion to AOL Gold. Portal about the same. Liked the old and new e-mail sort of the inbox. Back to the original sort of thing. I found and still find it useful. Verizon bought AOL mostly because of their penetration into competing organizations. About an hour off the cuff. Combination of tech, business structure, patient and copyright... few other items. I gather. My current problem with not being able to reinstall AOL after doing a restore (wipe clean) haven't been able to do a 'foaming bubbles' or 'sterilization' for some years. I gather. E-Warfare. In repairing the battle damage to Windows 10 everyone is taking the opportunity to eliminate AOL. Last download try. I do have a contract in good standing with Frontier for my DSL service Internet. Involves speeds. I'm going to try once more tomorrow and then scratch you off my list as a bad try.

Can't open up my email mail and cant delete it, sites open very slow, support is no good. Stories on AOL is very anti-Trump. Their AOL GOLD opens very slow. Support is very nasty, you need to get another email mail site, this is a very bad site for mail and news.

AOL Gold is useless to me! - I can’t even get my email to list now. I HATE this new version! They threw the baby away with the bath water by building it from scratch and disabling the one that WORKED! The main purpose of this program is email and now it won’t even let me read, much less SEND email from my desktop version. I have to use the mobile app on my iPhone. Not a happy *paying* customer!

AOL made such a big deal out of the new Gold AOL. It is a piece of... The only thing that has changed is that I have had to make numerous phone calls to AOL to enable me to use it since the change. I cannot see my e-mail today, 2/21/18. Everything keeps freezing. When AOL Gold was installed, I was virtually not able to see my e-mail for over a month. I made so many phone calls. Then it would work for a few days, then gone again. Finally, I thought they fixed the problem, but today it's all starting over again. Someone needs to look into this company. I'm paying for this junk, only because other e-mail options seem to be lackluster. But I am reconsidering switching my e-mail over. I can't not be able to see e-mails from doctors, retailers, etc.

Denying subscriber privileges: In "Conversation" section of news stories I post a comment, but while it appears on the page when I post it, it never actually is posted. If I log off and back on again, it's not there. All the others are. AOL would only say my account is "flagged". Why? They don't know. When? They can't say. Why wasn't I informed of this? They don't know. Fraudulent, unprofessional, unreliable, untruthful.

If I could I would give negative stars. I've used AOL since early 1990's. Always the desktop. Recently they forced us all onto AOL Gold, which is a piece of **. Absolutely the stupidest crap I have ever experienced. I still use AOL for my email (now I use the online browser version - aol.com), but mainly because I have had my email for 25 years. Now that I am forced onto internet mail (I really liked the desktop version of email) I will most likely eventually migrate away from AOL altogether. I blame Verizon. I will boycott Verizon until the day I die due to this screwup. If they can mangle something this bad by purchasing and changing it - then I can only assume all other Verizon products suck too.

I have been with AOL since the mid 90's. While its layout is easy to read the pages don't open quick enough at home or on my phone. Recently I have been getting the wrong emails. And mine are not going where they are not supposed to go. Very slow and going downhill each day.

Almost every week, the AOL app on my phone, their own custom app, can't load messages. I try on the computer next and today got an error message again. I've complained to AOL and they make the customary mistakes. In comparison with two other email services I use, AOL has the worst day by day reliability of any by far. The only reason I keep it is because it's the email address I have had for over 20 years and all my old friends know it. They don't care that the service is unreliable and do nothing to improve that anyone can identify from the outside. Zero improvement.

S-L-O-W. When I called, to inquire, soon after the switch to GOLD, the rep said they were still working on the kinks. That was Nov.!! The advertising is annoying. And as I recall if you want to omit it you have to pay! Disgruntled to put it mildly. Plan to quit the service. And I see I am not the only customer (since the 90's) dissatisfied. If there was a "zero" star I would click on that!

My 80 year old mother could not remember her email password. She was unable to reset it on her AOL account. So I told her to call AOL helpline to reset. Later that day, when we spoke, she informed me that she got her email back after an hour on the phone...and, also, AOL helped her "clean up" her computer...FOR ONE HUNDRED AND NINETY NINE DOLLARS! WHAT? AOL took advantage of a little sweet old lady. She has NO clue about these things. She JUST needed a password reset. AOL STOLE her money.

I have called AOL 5 times for days. They agreed that I have free account. They have been charging my American Express twice each month for years. I gave them my account number. They said had no record of my charge or account. Told me to call American Express. I have already call American Express to get right account number. I got the account Number that American Express gave me. I gave AOL the account. Said the number was not right. "I already call them," I told AOL THAT. THEY WOULD NOT HELP ME GIVING ME THE RUN AROUND. I need some help. This is not right. Thanks.

Good God, AOL tech./executive staff didn't care about migrating your favorites from an old version of AOL 9.** desktop software. I was forced to migrate to AOL Shield because I have Windows VISTA (yes, I know it's old). It took years to build up my favorites. I called AOL to see if there is a way to recover my favorites (bookmarks) and they told me "No". Irritating! Talk about P.O. Inexcusable AOL. My contacts and e-mail migrated from AOL 9.** to AOL shield fine. To not have come up with a way to migrate our favorites is inexcusable.

I've had AOL since it's inception. It's been free - the desktop version, for years! Now, They are charging for this "supposed NEW, BETTER, desktop version", - The old one worked just FINE! The new version is a complete and total failure! Emails take FOREVER to open, IF they ever do! The ads all over the place, cover content and are a complete nuisance! If I were a lawyer, I'd file a class action suit! Actually, surprised there isn't one as of yet! If I wasn't so computer challenged, I would have already changed over to Gmail, but after having an email account for 23 years... it's a bigger pain!

I have used AOL since they started and this gold version should be called anything but gold. I can't even review my e-mails. It hangs up all the time and I have to go to task manager just to shut it down. I am an idiot and have been paying 9.99 a month. NO more, you are finished. I sent numerous e-mails to the helpdesk and nothing. Phone calls, nothing.

AOL Gold Desktop is more like fool's gold and boy do I feel foolish paying for this. Others have said - it won't do any good to complain. And it won't. AOL and YAHOO were bought by VERIZON earlier this year. We were warned by a techie friend who asked... "Do you think Verizon wants to be in the email business? Or information/news? Don't be surprised if AOL and YAHOO are suddenly gone one day". Those words haunted me to open a Gmail account where I've moved all my business work already.

Don't think it will do any good to complain. I see no one has a good thing to say about AOL gold... Everything is delayed when you hit it, I have 5 mails but only see one. It takes 4 min, for AOL gold to open from my desktop... I lost my name when it say you got mail. No more icons or background in mail like before, I can't find one thing good about it, Should of left it the way it was before telling us to get aol gold. Fix all these problems before you make us get this garbage.

Me: AOL Since Sept 1995 (with a master's work INTERFACE DESIGN and user-centered usability of web sites or other digital sources). GOLD is browser-based NOT a standalone software program as before. 1) Personal Filing Cabinet (PFC) used to hold any saved mail, allow for folders to be made such as a folder named Bills, or Friends, Medical-Related, or Stores & Restaurants. a) Cannot access any PDF files for past mail so whatever you saved to have as a reference or matter of record (like an email from Social Security) is no longer available in saved “pfc” files. b) What you saved as a pdf file can NEVER be seen again.

Well, they haven't raised the price (yet), but that seems to be the only good thing about AOL Gold. First of all, AOL is now slower than ever. The new format for emails is almost impossible. When I start to type in the address bar, the letters skip down to the body of the email. The email window is way too small: every time I use it, I have to enlarge it. The AOL celebrity voices are gone, and now I am forced to listen to that annoying little man say,"Welcome" and "You've got mail."

Forced to upgrade to AOL Gold. Product is slow. Runs constant ads slowing down email loading, writing, sending. Am going to abandon AOL platforms if not rectified soon. I have been a user since almost founding. (Hence my name as an email address.) Works slower every time I use it. Takes forever to delete old mail.

AOL Gold is nothing they claim it to be. It is slow, full of bugs, appears to be an untested beta version and gone are many features that were very useful with the older 9.8. You no longer get a "Coming Soon" when want to change icons. Now you can only edit the name of the favorite you placed on the top bar. Gone are most of the settings. No desktop settings and colors and your own sounds are not an option. My favorites list looks different every time I open it. You no longer can look at your screen names to see if you have mail in any other screen name. You must log on to each one to see if you have mail. News items don't show up, only the audio is present. You must close it and re-select it. Ads are now everywhere and it slows down the loading more than ever. Very disappointed and may move on.

AOL Desktop Gold requires users to resize windows every time when opening emails. Program hangs up requiring users to end the program and relaunching it. As of 12/19/2017 AOL emails cannot be accessed on my iPad. I have written to the CEO of AOL: Mr. Tim Armstrong. President AOL. 770 Broadway #4 New York, NY 10003. Suggest you do so as well.

I should have my head examined if I continue paying a monthly subscription fee for AOL. I first started using AOL in the 1990s and I was happy with it. There were times when I even defended AOL against anyone who complained about it. But I've been banging my head against the wall ever since AOL Gold was released. I didn't "upgrade" to Gold until it was absolutely necessary when they ended the previous version. I was hearing too many complaints from others. Ever since I "upgraded" I haven't been able to even use AOL Gold except for maybe 2 times, if that. And even then I had problems.

AOL Gold - Unbelievably bad. After the first few problems, I emailed their support team. Their response? They blamed my computer, they blamed my internet provider, they blamed me, they asked if I'd tried turning the computer off and back on (seriously!) In short, they blamed everyone except their own dismal program. Tonight I decided to clean out my email inbox, which had gotten backed up to almost 500 old emails. In the old AOL, I would have highlighted the top email I wanted to save to my computer, hit ctrl/shift/end, which would have highlighted all the rest to the end, then clicked "Save To My PC" and the folder, and hit Enter. It might have taken a couple of minutes if there were a lot, but it got there. Then I could click the Delete key on my keyboard and delete them from my current inbox.

Horrible -- See other negative reviews and add the fact a very unprofessional person from a 3rd world country claims he must have 20 min remote access to my computer to "fix the problem". No way am I providing 20 min remote access. Ever heard of stealth access? Once he is in you have the false confidence that you can see what they are doing, meanwhile someone else has downloaded all your files then infects your computer with future access codes.

I was unable to download my E-mail from my Verizon E-mail account (now handled by AOL) starting on Wednesday. When I called Verizon, a recording told me that Verizon no longer handled support. When I followed AOL's instructions for updating the POP and SMTP settings, they did not work. When I called AOL, they refused to provide technical support until I signed up for a paid technical support plan (first 30 days free but I still had to give them a credit card number) even though I made it very clear that I did not have a "free" AOL account because I am paying Verizon more than $80/month for Internet and telephone. In other words, AOL refused to provide the support for which I am paying through Verizon until I gave them a credit card number.

I have AOL Assist monthly fee plus System Mechanic plus Super Spyware as well as my AOL membership. I am completely satisfied in the protection of my PC with all of the AOL features I have.

AOL Gold is TERRIBLE TERRIBLE TERRIBLE. You even messed up my favorite places. Sites that I wanted near the top because I use them frequently are now down in the pile alphabetically. You made changes without thinking about the user. In addition many times when I try to log on to a site the page comes up blank. Then the next page and the next page comes up blank. I have to delete the pages and start all over. In addition my mail is difficult to navigate. Give me back the old AOL. I had been using it since the old dial-up days. Therefore unless you return to user friendly old AOL I will be switching my mail to Gmail and using any number of search engines to look for new sites.

AOL Gold, besides being very slow, has some weird quirks--for what reasons? 1. The email box has ADs attached on the right--you can't see the whole subject to know if you want to open without spreading the whole box to the right. 2. The "mark unread" box OFTEN puts mail into "old". - especially during holiday shopping, I have to keep "REFRESHING" email which doesn’t work every time. So need to keep checking Old mail & refresh again during the same session. 3. Overall, the time it takes to handle mail, the WEIRD way the Unread mail goes to Old mail, & having to spread the email box to even read a bit more without opening yet, takes forever & leaves me pretty bothered so I finally stop before finishing what I wanted to look for on my mail. 4. My husband keeps wanting to terminate because of all my cursing throughout the problems, but I’ve had it since beginning & also am not crazy about the other email sites.

I was smart enough MANY years ago, to abandon AOL! But I am now stupid enough to stay bamboozled! I was with very reliable Verizon. I was a happy subscriber of a bundle - Verizon internet, TV, and home phone services. But Verizon announced they were dropping me and other longtime subscribers, who love e-mail! Hooray! So now, I use e-mail not with Verizon anymore, but with wow, AOL!!! My brain shouted, "Oh, HELL no! Not AOL from hell! The same AOL from decades ago, the one that crashed, leaving all of America incapacitated?!!" But my foolish heart thought, "Oh. come on! That AOL nightmare was many, many years ago. And surely AOL must be better now, especially since it is now hooked up with wonderful Verizon." But my original horrors are confirmed. AOL is STILL lousy!

I have been an AOL subscriber almost since the beginning. AOL Gold is total crap. The only thing that works is the ads. I have stayed with AOL through thick and thin, mostly because I have been too lazy to change to a new email address but, I am about ready to make the effort. I sent them a message about my problems but they didn't bother to respond. We should send whoever designed this system to the Russians. Then they would never successfully hack us again.

Don't get hoodwinked into signing up and trying to cancel "AOL Live Support Plus," you'll don't get through, despite their 24/7 service claim, it's BS. I just spent an hour trying to get a refund, it's all done overseas, you'll regret it, big time.

I am beyond disappointed with AOL Desktop Gold. I have been an AOL subscriber for so many years and I can't imagine what whoever designed this so called upgrade was thinking? It is a complete downgrade! I see that I have new mail but it isn't easy to navigate to even find it! When switching screen names you used to be able to see how many email (if any) you had on other names on your account but that is gone.

Always slower, more clunky than AOL 9.7. Frequently the e-mail service just freezes up. But it's worth noting that while this is occurring the ad functions are working normally. IT APPEARS THAT AOL IS SERIOUSLY INTERESTED IN ITS SOFTWARE AS AN ADVERTISING PLATFORM. AOL doesn't seem to be interested in providing a competent e-mail service. Bottom line: don't even consider AOL Desktop Gold until AOL gets off its fanny and fixes this turkey.

AOL Desktop Gold? Desktop lead is a better description. What a horrible piece of software. I won't even dignify it by calling it a premature beta release. It just isn't ready for prime time. It doesn't remember size/position of open windows. There is no way to access the download manager. The "Windows Manager" tab announces that it is coming soon. The groups function from the old AOL address book simply doesn't work... and has managed to lose everything from the old version that actually worked. These folks took something that actually worked, and turned it into a piece of garbage. Stay away!

Just adding my voice to the chorus against new AOL Gold Desktop software. Don't know all the details about why old software was discontinued but new Gold is a disaster, IMO. Definitely NOT user friendly. Lots of mail features changed, dumbed-down. For me, Gold has taken enjoyment out of composing mail with photos. I used the old features ALL THE TIME.

AOL upgraded to AOL Gold and now paying $5.29 for something that's not worth it. There are no upgrades. Can't use font changes, deleted emails come back into in-box and other things as well. AOL should have made sure this new system of theirs was working in tip-top-shape before telling customers they have to pay for something that's NO GOOD. I want the old AOL back without paying, which this should have been an option to its customers, pay for gold or stay with what you have. There has not been any improvements since changing to this AOL Gold stuff. When you call them, they don't understand you and you don't understand them.

I continually contact AOL to find out when they will restore the ability to resize photos embedded into emails. All versions prior to Desktop Gold had a simple interface permitting resizing photos to one of three options. Please restore this option!! The first option in Desktop Gold allowed an editing box permitting manual resizing of photos (not at all user friendly but at least resizing was possible). Then, sometime about Sept of 2017 even that option was deleted. HELP. I have been with AOL for 22 years. I don't want to quit but you may leave me no choice.

AOL has decided that everyone needs to upgrade to gold. I'm the only person who pays them $9.95 a month. I have several thousand emails and a ton of favorites. Due to that I decided to bite the bullet and pay up. The biggest problem that others have stated is the mail situation. Each email comes with an AD. It's bad enough that I have to pay but to look at ADS is kind of crazy. Now here is the craziness, it takes forever to load. I have broadband and it sucks. It will take me a lot of time to get rid of the emails and I'm not sure how to export the favorites but I will go to Gmail or somewhere else.

24x7 support only applies to chat. The support is foreign. Then the only way they could supposedly help me was to connect to my machine. I do not think so. If they knew their product and were forthcoming, they could tell me without having to connect to my computer. It was not that difficult of a question. In fact, I found the answer on Youtube.

AOL (now Oath) bundled the (free AIM and email) service and created a forgery of an AOL Client. It is designed to look exactly like the AOL Client. But it is NOT. When you click "Instant Message" it opens up a web browser to sign on to AIM. When you log on, you are also opening a web browser. When you enter a chat room, the back end is actually connecting to AIM servers. When you open email, it's actually in a web browser which is why it's god awful slow. You are also now paying a subscription price to stare at the Ads they place all over the place. AOL GOLD is essentially an insult to peoples intelligence. The truth is AOL (Oath) Shutdown the original legacy servers that have been in service since before 1995. Erasing decades of historical content and functionality. The server Protocols are now lost forever as well making all previous versions of AOL obsolete forever.

We pay for AOL service and do not think we should have to tolerate the constant ads and the clutter that comes with them. Some cases I've had to pay AOL to get rid of some of the issues that these ads have caused. This was told to me by AOL at one time... there is a free AOL that should have to tolerate the ads.

Always some hype and confusion and never just easy. Wait time is awful for the system to actually access. I started using Google as my main connection.

I have Aol email on only. I use to have Aol internet. Not anymore but I get my email through them. Now the problem I have with them is news. They keep on have the same news story over and over 9 times. Am sick of it and they have no way to just email about to complain about that. Just support. I had a problem with the email website. It was on their side and they tried to charge me for that.

AOL forced the upgrade to AOL GOLD. I use the term "upgrade" even though this is not an upgrade. It is if the login wants you to save your password because you have to go to a second page to enter your password. This is ludicrous! Email should be private. The view is cluttered with advertisements. So let me get this straight. I have to pay to keep and email that is cluttered with huge advertisements. I HATE this "upgrade"!

I plan on ending my relationship with AOL. In the past few years, they have raised their prices and it is not worth the price I am charged every month.

Ever since Verizon dumped our email accounts to AOL when they sold out to Frontier we've had nothing but problems but the one that really pisses me off the most is their mailer daemon bounces back any email I attempt to send to Soundcraft.com with a "553-Sorry, your IP address ** has been 553-blacklisted." message. I followed the instructions to check my IP address and Symantec claims my IP address is NOT blacklisted. I have no idea why it would be anyway or why it would only be blacklisted when sending to one particular company. And I have contacted Soundcraft by phone and they say the problem isn't on their end (i.e., they aren't blacklisting me).

So you are going to start charging the demographic with the least amount of money who have used AOL for years and will have a problem learning another system. I have 6 Gmail accounts - I don't pay a PENNY for them. Not one cent! I have 3 phone lines with Verizon - I have been considering changing servers and I will now as soon as I have time to do so - after I spend some time figuring out how to migrate all of his stuff off of AOL and changing the email addresses. I guess Verizon isn't making enough money. I also recently got an offer from Sprint - for elderly clients. I am definitely going to look into that. My loyalty to Verizon is gone!!

What an excuse for an email service that one now has to pay for monthly. AOL GOLD loads slowly my emails, there is a pause in their system. I have complained to AOL about this and they tell me to do some sort of refresh to clear the system. Tried it a couple of times and it did not help at all. Seems when one complains to AOL, you get a canned response and they could care less about the customer. The new AOL GOLD is worse than the program was back in 1997, yup have had my AOL account that long and about to toss AOL and go with GMAIL. What a nightmare that AOL has become to the customers that they now charge for their ** program.

I did not ask for Verizon to switch to AOL. It was dumped on me-today in the middle of reading my email on the AOL site (I was told I could use my Verizon email name there and have the AOL sign on my desktop). The mail suddenly vanished-I spent from 2 02 pm to way after 6pm attempting to get help-Verizon had me on hold for over one hr then was told they couldn't help me. Had to go to AOL. The man at AOL one didn't listen to I. He was extremely nasty and asked me who I paid my internet money to which was Verizon. I stated that Verizon didn't cover emails anymore. He then hung up on me.

I've had AOL since I came online in 1998 and stayed with them out of habit, and because I had friends on AOL, even though I had a gmail account. Then came the notice that I would have to start paying money for "Aol Gold." No exaggeration---it is the lousiest, most useless, buggiest, most terrible mess I can imagine. It has slowed my computer down to the point it drags. When I'm on AOL, which isn't often, it can't even keep up with my typing speed, and I'm not all that fast. For some reason, the scroll bar is out of control; it jumps up and down and won't stay where you put it. Doesn't happen in Chrome. Loading a website? It's like you're back in the nineties and on dial up. I honestly am amazed that a company could offer such backward, substandard online service in 2017...and have the guts to ask money for it!

I have a couple of simple issues with the email (one involving my home security system). I tried to get help from AOL and they told me in order to get tech help I have to purchase a tech service plan. It would seem that since they took over Verizon's email they should provide upfront tech help for all us customers at least during the transition, especially since AOL doesn't even have their act together on this yet. The problems are with the AOL system. However, I refuse to buy a plan just because I need tech help. I already pay $200/month for my computer and online services to Xfinity. When I called yesterday (6/14/17) I told this to the rep. I then asked for the dept mgr and was told he was on telephone with someone else. I asked to have him call me back. Got double talk and finally got so angry I hung up after telling him I plan to switch to another email service.

Recently Verizon dropped their email service (but not the costs) and dumped us on AOL in a version that does not provide or interact with a calendar. And suddenly I'm getting all sorts of offensive sexual ads and drugstore offers that are offensive. Verizon and AOL are the lowest.

Soon AOL will be charging me $3.99 for a service that no longer has the abilities it had before Gold. Everything is marked "Coming Soon". No more mail Status button. No more icon to "Insert in email". Spell check doesn't work well - just to name a few that come to mind. I think it's awful that they disabled my installed 9.8.2 without my permission. They've left me high and dry for some of the functions that I had before. Version 9.8.2 had everything I needed. I don't understand why they removed what was working well and are now going to charge a service charge. There something not right about that.

They had my parents paying 37 dollars a month for 6 years even though they had a cable modem. Then when my parents were incapacitated, they sent a bill. I didn't know about to collections without sending a paper bill. Rude is an understatement in describing their phone service. I really feel they ripped off my parents because of their age. I am talking about thousands of dollars for a service they never used, then damaging their credit.

Because I will be away from the States for 2 1/2 months this summer, I did not want to pay for the period I was away. When I got back, I planned to reactivate my account. It was impossible to accomplish this. I went through at least two infinite do loops which cost me nearly an hour of my time. Joining AOL is like walking into quicksand. Once you're in it's very hard to get out. I'm quitting for good.

I am a paying customer with AOL since 1995 (or there about) and recently bought a new computer. Needless to say that when I bought a new computer I forgot my password for AOL. After several mistakes trying to log in the service locked me out. I called no less than six (6) times trying to get this unlocked. One tech person hung up on me and so did a supervisor. Only two women tried to help me while the men who answered couldn't find their ** with both hands and a road map. I have never had such a situation before and I was (and still am) quite PISSED OFF about this situation. It's coming up on my 24 hours of being locked out. I pay $37 a month for this CRAPPY service. So AOL, listen carefully... I am setting up my Gmail account and will be moving everything over there in the next 3 months unless I get an apology as well as a credit for this piss poor service! Suck it, AOL!!!

I have long time problems with AOL but because of the difficulty in contacting support, I had allowed them to remain unfixed. Finally, I was able to be AOL recently and submitted my usual complaint accordingly, which I am reproducing below. This is in response to their message asking me to congratulate whatever help they may have provided. Nothing from them so far.

I have been a member of AOL since 1991. Paid when they wanted payment, free since the service was free. They have just cancelled my email account and denied me access to all my emails. This was because I had exceeded my size limit and the temporary passwords were not active for long enough for me to delete and/or move my emails, which the service agents repeatedly asked me to do. A couple of days later, 'so sorry we can't reactivate your account', 'so sorry the supervisor is not available', 'so sorry... so sorry', 'perhaps you could post a letter to the legal complaints department in London', 'so sorry we are unable to inform you when you exceed your limit', 'so sorry...' phone goes down.

Compromised account, 2 times in 2 months - In December 2016, logging in I had a notice that I was locked out of my account and I had to call this number to fix the problem. When I called the foreigner said I had a compromised account and that a few foreigners are accessing my account. Stealing my info. They had me click on and they showed me a black screen with this on it. It felt suspicious so I refused to give them any info. An hour later, I went back, signed in and changed my password. Then they called me back and I told them I was reporting to police. I did go onto internet fraud and wrote a report. Something funny going on on AOL.

I have been using AOL mail for over 10 years. Had 2 accounts, one for bills, business etc and one personal. All of a sudden the personal account disappeared. I have no way to regain those addresses. Requests for assistance from AOL did nothing to solve. I was told since I am not a paying customer, I would have to subscribe to a paid account in order to get assistance. That is really poor business practice in my opinion. So they have forced me to open up another one, try to assemble all new info, and now I am worried the remaining account will disappear too. Wonder if anyone else has experienced this?

Email News from AOL - I can't stand when a company uses their business to push their own "fake news." Please stop pushing your crazy left wing opinions and fake news onto your customers! Now I know what fake news is and how it is just a pinch of truth with a whole lot of lies. It's twisted facts and totally unbalanced viewpoints. The reason our election went the way it did is because of all the dishonesty that our supposed news programs have been thrashing about to help their own agenda or because someone has paid them to lie. People are sick of it. I for one will no longer read your trash!

When I browse through the news on AOL, they are often advertisements disguised as news to get you read them. This is very unprofessional and trickery. I no longer have respect for AOL news and will find my news elsewhere... real news. You have hit a new low, and I have been with AOL for many years. You are going downhill fast. My account is free, but I'm beginning to wonder if it's worth it.

Aol is - and has been for the last 18 years - the most unbelievably dysfunctional piece of garbage that I've ever encountered online. Right now - I am staring at a computer screen where literally every 20 seconds a message pops up - "Oops. Something happened" Not other details; the content I was viewing just disappeared. I first got an aol account 18 years ago. I've checked every six months or so to see if it's improved. It's just absolutely unbelievable! No improvement whatsoever - from unavailable email, to dead or misdirected links on the front page, errors, errors, and errors. I finally decided to call, connected with a gentleman in India who had to spend quite a bit of time looking up everything I inquired about, and then got disconnected. How can they possibly stay in business???

I have been with AOL for over 20+ yrs. I had a free account with them but I noticed after looking at my bank statements that I was being charged each month. I contacted them and they stated they did not show I was being charged. Gave them bank info. Asked for my money back for my Free Account and was told they would escalate it but what I got was terminated without notice and all my emails are gone. They say there is no way to get them back or open my account back up that I am out of luck and no one on the weekend can help me or deal with my complaint. But they still took my money for AOL this month but now I don't have AOL. All of this because I made a complaint. And years of emails gone legal emails there, and family that has passed it’s all gone they say. I really need some help here!

I have been a member of AOL for 15 or 20 years. Without a warning, AOL deactivated my account so when I wrote & asked as to why, they reinstated my account, but I still couldn't sign in. I called support & the tech said someone in Russia hacked my account. That was odd. Anyway, tech then asked permission to check my PC system, followed by stating they couldn't repair but they had another tech who could fix it, but at a cost of $300. I said, "No thanks" and signed off. Immediately after signing off, I had no internet connection. Obviously, AOL screw up my computer. Now I have no network adapter. They are scammers & there should be a class action lawsuit against them, as I'm sure I am not alone.

It is a political season with political ads - I get it! But 1/3 of a page of Hillary's face every day now till November bashing other candidates and telling me how to vote is enough! It's intrusive, offensive and invades my privacy. I do not mind the smaller ads surrounding this site but 1/3 of a page of Hillary's face or a rip on Trump and other candidates is going overboard and enough! I repeatedly asked to be removed from this and their explanation was that there was a glitch!! ENOUGH!!! AOL needs to learn a little restraint and if it's all about the money - then maybe that's a hypocrisy of the very thing they're screaming about!!!

AOL has been billing me for their AOL email service after they switched to FREE email service. I had been using their service for over 14 years. When we no longer need them as a Service Provider, they gave a reduced rate to continue with just the email account. A reputable company would have contacted the subscriber to let them know that the service they were paying for is now free. Obviously AOL is NOT a reputable company. Today I talked with one of their 'service reps' and switched over to the free email. They said that I chose the plan that I had. I explained to the lady that this was what AOL required at the time to continue with email only. She again said that that was the plan I had chosen.

Do not create an email account with them. Their customer service sucks. Make a Gmail account. You'll save yourself the grief. This company is so outdated. Nothing but unhelpful scammers.

I have been with AOL since 2004. I enjoyed its info and have purchased many products through its connected websites. But now I learned that Internet Explorer and AOL wants to charge me $34.00 START-UP FEE AND $10.00 A MONTH THEREAFTER!!! This is unacceptable and I will not fall a victim of this extortion! Goodbye AOL.

The worst! Spam doesn't stay spam. Small window to see email and read. Mostly flashing advertisements. Spent the long minutes trying to opt out of this gaudy, angry ad machine, and it came back saying: "no real reason". Maybe technical. But out of the over 100 companies that I will NEVER purchase from due to the horrible ad push... only 21 respected my wishes to stop having to try to read email through god awful ads. Guess what? Most of the purchases I've made in my over 60 years of life have been MY Choice. Not some eye straining, crazy, dancing ad machine flashing in my face!

My free AOL account was recently cancelled out of nowhere and for no reason. When I tried to sign in, they asked me to call a phone number to reactivate which I did. To make a long story short, my free account was canceled because AOL had this Indian scammer try to sell me junk I did not need and the jerk asked me for my secret code, which I regret giving him since this scam caught me by surprise. I legitimately thought there was a problem. This Indian scammer told me that there had been some shady activity in my AOL account and that is why it was cancelled, then that jerk proceeded to try to sell me protection subscriptions of different kinds. So when I activated my account, I found out that there was a request to cancel account!! So in conclusion, my free AOL was cancelled by AOL just so they can sell me bogus services!! What will these garbage companies think of next??

AOL sends their fraud team home at 7 pm Central Standard Time and are unavailable evenings and weekends. I am locked out of my account and it is Friday night. Someone is hacking into my account. I have been loyal to AOL for 20 years, even when they increased the monthly fee from $9 to $22. I thought it was too much trouble to change to a free account but after this I will take the time and trouble to stop this nonsense. Fraud occurs 24/7 but a company that is not available 24/7 to address fraud does not deserve anyone's business. They have kind people answering the phones evenings and weekends and leave them impotent to assist customers.

I have tried to cancel AOL since 2011. I have no idea when it became free to use, but I continue to be billed $26.99 every month for a service I have not used at all for years. I should not have to change my card number because AOL is unethical. I am 83 years old and did not know AOL was free or that I did not need it. They say it is cancelled, yet I continue to be billed to this day. I know I am not the only person to be robbed by AOL and it is time this stopped once and for all! Obviously past lawsuits have done nothing to stop them.

The unfortunate decline of AOL is very sad, and has become almost unbearable. I remember when AOL was the best, but now there is no technical service, my mail disappears, mail doesn't send and often mail cannot be opened. Important mail that cannot be replaced vanishes in the AOL service. Even in AOL news articles in their WELCOME site the comments in response to the articles are consistently not available to read, and if you write a comment is doesn't even submit nor send.

I have had America Online email for three years as a non-paying user. It has always been very reliable and easy to use. However, recently it has become a problem to just open and write mail. The ads that are placed on the side are becoming a nuisance and a hindrance to the overall performance of all functions. I cannot discard mail, open mail or read mail without a problem being caused by the non-stop advertisement function.