AOL Reviews

I contacted AOL, Suji on October 11, 2008 to cancel one of my accounts two accounts, and change the remaining to the $11.99 plan with unlimited usage. They continued to bill me for the cancelled plan, and changed the remaining account to a usage based plan which added additional charges of $35.00 in usage. I was not given credit to the cancellation date which they continued to bill on the Nov. and Dec. bills. I called again on 12/02/08 and 12/31/08. They have double billed me in the past and refused to credit my account. I believe they should be penalized and my monies refunded. Thanks. Ruined my credit rating and was billed a $15.00 Late Payment Fee by my credit card.

In July of 2008, we changed our billing amount for AOL from 24.95 to 9.99 per month. This amount is automatically paid through our Citi Visa card. During the transition from the larger amount to the smaller amount, AOL doubled our payment. We are now being dunned by a collection agency saying that we must pay the 25 dollar amount. We do not owe the money and would like AOL to rescind the amount they turned over the collection agency.

Tried to log on to my email address but forgot password. I had it sent to my other email address and then it said "I'm sorry. You must create another email account." This is a load of ** and I would appreciate someone fixing it like yesterday, or I will be in contact with an investor. Yahoo is 10 times better than you anyway.

I was promised a refund of $18.99 to my Visa debit card for charges taken out of my account prematurely. I did receive that refund but I was also told that I would receive a refund of the $35.00 NSF charge on my account because of the overdraft this first charge caused. All I was to do was to fax proof of the overdraft charge which I did do. I was told that yes this would be refunded to me. I received an email telling me the information was received and the credit would be made. But now they say they are not going to Refund that charge.

Keeps exposing my children to the most scariest faces in my email page. Mostly from a Universal Studio horror night ad.

I have been a member of AOL from May 1997 to the present. I changed PCs in March 2008 and since then I have been double billed on 5 May for $32.90, on 12 May for $65.80, 3 June for $32.90, 9 June for $32.90, 30 June for $32.90, 3 July for $32.90, 30 July for $32.90, 3 September for $32.90 and 30 September for $32.90.

AOL offers free and chargeable email service. I have been an AOL customer for over 10 years and recently discovered that they offered a free email service. Since I did not use all the features of the chargeable service I wanted to switch to a free email account. I attempted several times online to cancel my account but I no longer have the original information that I used to open the account. Without that original information, AOL customer service has informed me that I am unable to close my account or cancel my payment. When I asked to speak with a higher level supervisor (after being on the phone for over 20 minutes with the representative) there was no one available for me to speak with and rather was told to contact my bank to get the information they required. AOL basically receive $11.99 per month from me for a service I neither use or want. I have provided other information that clearly identifies me as the account holder and have requested to provide any other means to identify who I am to cancel they account they have been unwilling to assist me.

They double-billed me numerous times and billed for services that I never requested. I have just cancelled, and will be interested to see if they charge me for this month.

I have been getting charged for over 2 years for an AOL account that was cancelled and that I cannot use (screen name cancelled). 9/07 I reported this and was advised that I would be getting a credit for the monthly charges that were taken out of my account. I waited and did not receive the refund. I called and was disconnected... imagine that! I now have called again and was advised that they would cancel the account today but that they were not authorized to refund my money (25.90) which they admitted they have been collecting for years. I also have a current account that I pay 9.90 for. My question is this: Can they do that and do I have recourse to make them refund the money on the account that is not active and has not been for three years? Please help....

Purchased a Gateway computer last July and received six months free AOL interest services with sale price. Cancelled in Jan. as we left on our annual vacation. Returned home to find charges on my credit card for services rendered when we were not even home. Now they want $103 for four months service. Referred matter to Gateway (No help) and have left it in the hands of the Washington State Attorney General's Office.

There have been three unauthorized charges for July, Aug and September of $9.99 on my charge card. Called AOL, the automated system doesn't have me on file since I don't have an account with them. Finally, got to a rep and she told me I would have to call back in an hour or two because their system was down. I can't get anywhere with these people!

This relates to an AOL account belonging to my wife. Well over a year ago, she cancelled her AOL account. Apparently, they continued to charge our bank for services that she neither wanted nor used. Now, because the bank card used to charge the fees was lost and the card number changed, AOL is claiming that we owe them for the last 3 months at least, even though the account, to the best of our knowledge, was closed. AOL has reported us to a collection agency for the recovery of what they are charging us. At $20.00 a month for over a year (probably closer to 2 years), AOL has collected easily $300.00 in funds that they were not entitled to.

These people are stealing thousands if not millions!! I have never had an account with these people and somehow they obtained my cc # and are charging me $26.00 a month. I have called them several times (they cannot find an account in my name). I have written to their billing office and have not gotten a response. I checked out the website on my cc statement and found it full of complaints just like mine. can no one do anything about this company? Go look for yourself. Twx AOL service.

Request to view itemized AOL monthly bill... No way to see monthly bill... suspect overbilling...for the past 5 years... Impossible to get statement.

I've tried repeatedly over the last 2 years to cancel an AOL account. They kept charging my credit card and refused to cancel the account. When I finally changed credit card companies, they sent my account to collections. They even admitted that the account had not been used or accessed in years, but continued to refuse to cancel my account because I didn't know my mother's middle name. Well of course I knew it, they just had it wrong! What a slime AOL is... hopefully someday there will be a class action suit and AOL can stand for Always On Litigation.

Tech support is non existing.

Tech support is non existing.

I have tried numerous of time to cancel my AOL membership. The people I talk to tell me I have to cancel online. Why can’t I over the phone? Last month my bank records had 3 different places where AOL had taken out money. 2 for $25.90 and 1 for $77.70. This was for the month of Sep. 08. For the month of Oct. 08, they have charged me twice. Both in the amount of $25.90. I only have one membership. Why are they charging me twice a month? And they told me that the charge of $77.70 was late charges. How is it late? It is taken out of my account... Please Help. I really want to cancel my membership. It feels like I'm getting robbed.

On Sept. 8, I canceled my AOL account. I also cancelled the premium account I had with them. On the 10th $25.90 and $4.95 were taken out of my bank account. I have called about 6 times trying to get a refund. Today, October 2, 2009, I was told since I cancelled on the start of my billing cycle the 8th, I would be charged for the month of September. According to AOL, if you don't cancel on the right date, you have to pay for a month's service. What kind of business practice is that? Also, the service rep. tried to get me to stay with AOL for $11.99. Despite lawsuits and fines, AOL continues to make cancelling very difficult.

I was going over my banking statement because I called to cancel my membership before I was billed again, when I saw that I was billed on 9-2-2008 for 25.90 and I was also billed on 9-30-2008 for 25.90 again. Now that caused me to be overdrawn at my bank. AOL said that my refund could take over a month. How can they over bill and get away with it?

I called AOL on August 6th or 7th to cancel my account because there was supposed to be a 90 day free trial but, I was billed after only 2 months. The woman I spoke with assured me that the account was closed and that I owed nothing,several times I asked her if she was sure everything was taken care of and her answer was yes. I was given two confirmation numbers, one for the account being closed and the other comfirming I owed them nothing. Because of them trying to get a payment early, the money was not in my wifes account therefor she was charged $25.00 insuficient fund fee by the bank.

they had stopped charging my bank for a while then all of a sudden they started again they stopped in 2005 and started back in 2008 aol is charging my bank account $25.90 a month

I took the free trial route and after 2 years ( I cancelled in plenty of time) I have never received my money back adn they charged me two times, now $50 might not seem like much to some people, but for me I sure could use that money, they promised and promised that they would refund the money, but it would take time, 2 years is long enough I would say, I am sorry to say that I finally just decided to forget it, what a bunch of losers at AOL, what a rip off

I had AOL approximately 10 days and upon cancellation my balance was $0. For the last 2 months I have been receiving collection notices for 25.98 and when I call no one can tell me what it is from or even resolve it. They are messing up hard working citizen's backgrounds.

I was called in Feb 2006 when my year contract with AOL was up. A woman asked if I would like to renew my service agreement. I said no cancell my service I am no longer using AOL. She stated it was all taken care of, said thank you, and the call ended. Now in ept of 2008, I am still being bill automatically from my bank account. I am currently on hold with them now. I was told again that they would cancel my service but would not refund me my money!

Type up a comment and the system wont take it as there is a problem some place. What is this. U tube wont play after much messing with the down load. What is the reason I stay with AOL. I dont have any.

After we sold our house in 2003, I called AOL many times (I am talking about 4-5 times) and asked to cancel my account in the anticipation of move. AOL was extremely difficult saying we do not want to loose the customer, hanging up, passing me onto another save team. I have a feeling that despite my many attempts to cancel they did not do it. Since then we never used AOL.

Once again, I cancelled AOL (did this for the THIRD TIME on 7-11-08) and once again, they took money out of my account. When will there be a CLASS ACTION LAWSUIT AGAINST AOL? If I were a small business and took it upon myself to take money from a FORMER customers account for services that hadn't been rendered in years, I would be in JAIL right now fighting a FRAUD FELONY! This has to stop!

I ONCE had an AOL account. I cancelled. AOL has been deducting from our checking account every month. I didn't know this until a few months ago because my husband (who has become incompetent) didn't notice it in our statements. I have tried NUMEROUS times to call or e-mail AOL to get this stopped, and to get a refund. We have been paying $32.90 a month. We are of very limited income. Please help.

I had a block on my credit card aol continued to charge my account without restoring service for 4 months and refuse to give credit for payments they received.

I received a charge on my credit card from AOL on 9/9/08 for $51.80. I do not have a account with AOL nor will I ever get one. I called to explained to them that I don't have an account them and for them to put the $51.80 back on my card. I finally got through to a agent that proceed to agrue with me and tell me they could not give me a credit back.

I called to cancel my membership with AOL in March 2008. I had a very difficult time getting thru all the automated lines, but was finally able to speak with an actual person after 20 minutes. Unfortunately, her accent was very difficult to follow and I had to repeatedly ask her to repeat her questions. I could hear her hitting computer keys, and naturally assumed the information was completed and she assured me the cancellation was complete.

On January 2008 my son moved out to other state so i closed his AOL account via mail to the florida office. every month since january they have been directly billing my checking account twice for $16.96 plus costing me another #35.00 each on overdraft charges for there billing me for account i closed in january 2008. yesterdays bank statement read they billed me for $54.95 for what? so each month they cost me $16.95 + $35.oo bank overdraft fees. so $51.95 each month for an AOL account i closed seven months ago in january.

On September 11, 2008, I was informed by a relative that they had had AOL e-mail as a free service. I have been a long standing, loyal customer with AOL for 9 years and 8 months, paying $25.90 a month. When I spoke to a consultant at the AOL call center (Michael) explaining the situation, he simply replied that AOL does not send a courtesy letter or email disclosing this free option to their loyal customers or to any of their customers for that matter. Making me completely unaware of this free service. He also did not have a good enough reason as to why AOL conducts business in this sort of ill manner. When I pressed Michael on how long AOL has been offering this free service for, he stated maybe 1 year and then replied he was not sure.

AOL is stealing not only my personel information but trying to steal my banking information as well!

It takes ten minutes to one hour to go on line with AOl during day and early evening. At 3:00 am in the morning I go on line almost immediately. AOL is not doing its job

I am very annoyed, and am thinking about boycotting AOL advertisers. I am annoyed because: I logged into AOL and typed in McCain and Palin as a search item, the listing comes up with many many unofficial websites for McCain & Palin, it is a travesty ! Type in Obama and you see his official website everywhere. Deceptive. And don't tell me that it is because there are more searches on Obama than McCain & Palin...its fixed, plain and simple, AOL may not understand why McCain & Palin are doing better than expected...but I do, more and more....for me it is due to stupid issues like this that lean me more and more towards McCain.

About a year ago i made a final payment to AOL because my computer was broke. The visa I used was not the same as the one that had a monthly direct debit had been set up on. Until now i havent realised that for the lastyear AOL have taken 17.99 a month, unauthorised from my account when i am not even with them. The account (if still open) is unused and i am now with sky.

They changed the format for personal portfolios, the new one is horrible and hard to navigate. And it is defnitely hard to print on one page like before

AOL double billing scheme from February 2006-September 2008. Company admitted double membership with one membership never accessed. Company supervisor (alvin) refused to reimburse us claming 90 day policy.

AOL began double billing us from february 24,2006 when I received a new computer and signed that new computer up for membership with aol. On september 2008 I noticed the double billing and contacted the supervisor at aol--Alvin in which he acknowledged that account had never been accessed. I spoke with Alvin who would not divulge his last name. I waited over 90 minutes to speak with a supervisor who stated the company policy was to only reimburse for the last 90 days. So in essence for 2-1/2 years I was paying for a service I never received.

AOL began double billing us from february 24, 2006 when I received a new computer and signed that new computer up for membership with aol. On september 2008 I noticed the double billing and contacted the supervisor at aol--Alvin in which he acknowledged that account had never been accessed. The reference number for that conversation is 1030737542 and I spoke with Alvin employee number (26572) who would not divulge his last name.

I used my credit card several years ago to set up a AOL internet account for my daughter and grand children. My daughter moved and no longer had access to her computer. I found out the account had not been accessed for well over a year. I was upset with my daughter because I was being billed for a service that was not being used. I tried to contact AOL to discontinue the service and I kept running into dead ends. I don't know the user name or password for the account. I went online and I found many others were having simular problems. I finally found a number to call but after being on hold for a half hour I gave up in frustration. I went to my bank and explained my situation. My bank agreed to stop payment on that account.

When I first set-up service for internet I was having trouble with my current service due to weather and no service and not realizing what was going on I signed up with [AOL]. After a week with special free service for 90 days trial, I cancelled the service around June 25th, 2008 and also emailed a second time and had to call again a few days ago. Furthermore, [they] have debit my account twice on a free trial service for $25.90 x 2 = $51.80. This is an unauthorized transaction and should not have happened.

I received a letter from the AOL Billing Department threatening to terminate my account if I did not write to them within 24 hours to verify my account. I was out of the country for two weeks and this etter was old when I read it.

My wife and I cancelled our AOL back in the Spring of 2004. I noticed this week that they were still charging my account and that they increased the amount that they were charging me from $3.95 a month to $9.99 a month. We have not used the service since then and had a terrible time trying to cancel our account again over the phone which they (AOL) of course said we never cancelled.

aol impossible to cancel. Cant find a cancellation area online and cannot get a live human thru their customer service number. Also, I was one of the millions who were double billed about five years ago.

i accidently deleted all of my email and i looked in my recently deleted folder and none of the emials were there. lots of information deleted

One year later I have received a bill from their collection department stating that I owed them for four months of service. I questioned why they feel it is ok to continue to charge someone for additional monthly service when it is obvious the customer doesn't know that the account exists since the first bill wasn't paid. Also, there are no transactions on the account so it was clear I wasn't using it. Most other businesses would value their reputation and never adopt this policy. The account would be placed on hold.

Over billing for this month

I switched to free AOL. They have cancelled my accout for evidently sexualy explicit whatever. However, they did not delete my profile. I've called them twice to at lease demolish my profile. however they have done nothing. I have lost all of my prior contacts including work contacts. But, yet a person can show my pics that I can not delete.

For approximatly 1 yr AOL has been making small withdrawl from my bank account listing them as Authorized automatic withdrawls. However the ammount was small enough that I did not notice until I logged on last month and this month. The first withdrawl was for $3.95 and the second withdrawl was for $14.95.

AOL raised my rate for a new servide that I did not order.

I am a long time AOL user for over 15 years. I subscribe to Comcast for its highspeed but still use the AOL email which I am accustomed to. Several years ago I paid both AOL and Comcast but AOL made their email service free. Last week I sent an email out to my partners (150) which I have been doing for ten years. Some did not receive the emails as they were returned Mailer Daemon. I called AOL Technical Department who assured me it was Comcast, Yahoo, MSN, Hotmail, Juno, etc.

For years we have been grossly over-billed by AOL for dial-up service, although we had switched to high-speed access about 3 years previous. At no time were we ever notified, directly and in a clear manner, of the price differential in that the dial-up plan has been $25.90 per month versus the lower rate of $11.99/month for high-speed. Certainly not made aware in any reasonable manner that any normal person would accept as reasonable notice. Expecting us to go to a web site to discover this rate differential, would assume that we even knew of the pricing practice in advance.

I cancelled my aol service over a year ago & just realized they have still been charging me a monthly fee of $11.99/month.

Typical big business. Raise pricers, screw up services. aol has frozen three times in 20 minutes

He replied that he could only refund for the current month; and gave me an address. I guess I am out around $900.00 dollars for something I have never used...granted silly me for not noticing this charge to my account for so long......but how can they possibly get away with this. I've been paying for services I obviously have not been using!!!

On 8/18/08 I had discover that my credit card was being chared 25.93 for internet services. The only reason I thought some thing was wrong. My wife had me pay our Verizon bill. On our bill it showed internet services that were provided to my home address. This threw up a red flag! I spoke with my wife and to my suprise we have not had AOL for over 4 years.

Got free trial in January of 2008 and decided not to use so I called to cancel within 30 day trial period. Account never got cancelled. I called back in June of this year to cancel again after I was advised by my bank that they were still drafting for alleged service that I never used.

My husband and I recently cancelled our bank account and opened a new one. well two months later i have FOUR different charges from AOL. we stoped the service three houses and six years ago.

AOL has been Double sometimes Tripling our monthly charges. If we change our Credit Card number they find the new one. I have called on Several Occasions to try and resolve this and you can not get an answer or anyone to help you. Each time you call you think it is finally taken care of and then no changes are made. I have called at least 6 times over the past two plus years to try and get credited for the past charges but no one seems to have authority to do that. I can never get a Supervisor or Manager on the phone, I am told that they are always busy. We would like to Cancel AOL all together and go to a different Browser but my husband is worried that we will never get our money back.

I have been double billed by AOL for the past three to four years

On about July 8, 2008 I telephoned AOL purpose of subscribing to AOL's Internet at $11.99. After brief discussion, the agent of AOL transferred my call to an office he called free technical support office and the call was transferred. He (Technical support agent of AOL) requested for information on my personal computer - PC and after reviewing the information thereon, he told me that AOL can not connect me and he recommended some support equipment I must buy to enable me connect.

Being they use direct debit, unless you moniter it every time they overcharge you. It has happend 4 times since Sept last year. First it was a 16.00 charge because I was using my check acct. They said it would be cheaper using my debit card! Only pay 9.00 a month they said they sent an email. I did not get one,

I canceled my AOL back 4+ years ago. They still continued to deduct $19.95 - $22.95 from my bank account all those years. When I got married last year I closed my back account and open a new one with my wife. That ended the charges but then I get a phone call from a Collection agency charging my $75 to close my account plus they charged me $3.95 for the call. How fair is this when for 4+ years they got money from me and never paid it back. I paid the collection agency and was told they would send me a letter saying my account has been paid in full. I have never yet received that letter. I am out a lot of money and want to know how I can get any of it back.

I have been billed for the past 3 years for AOL charges that came directly out of my checking account. I did not register for AOL and have been unsuccessful in getting this stopped. Furthermore, for 2 years the charges were $9.95 then went to $11.95 and hav now jumped to $16.95. I am unable to cancel via the web as they ask for a USERID and I do not have one, since I never signed up. How do I get this stopped and refunded for the unauthorized chages to my checking account?

continuing to bill credit card on two separate occassions after discontinuing service two years ago. I have bill billed on my credit card for 4x = approx. $100.00

We seek to reply to an e-mail on our AOL account. In the reply, the original message appears, then our reply message. But it is received by addressee as a 90+ document, full of blank space. Ayone who prints our "reply" message gets 90+ blank pages as well. cost of printer cartridge; pages; time

In early June the following message appeared on my computer screen: AOL Error Topic of the Error mesage The main.idx database file is damaged. Error: 65-FONL The error body is below To fix the problem, ollow these steps to reinstall your AOL software. I followed the instructions and was then told I had to create a new screen name which I did. The following day wnen I went on line my old screen name came up.

I tried to cancel my free trail with aol in january05. After noticing aol payments still on my bank statements I called them back to get a refund. They claimed I never cancelled the free trial, only some free acount that I supposedly had. I asked for a full refund of $350, but they only gave me $40 in september07.

I called in June of 07 to recancel an AIM account. Told at the time it was cancelled, CSR person gave me a cancellation #. Thought it was cancelled, come to find out a year later it was not. Tried to cancel as well as get my money back for the past year. Heard the CSR's speech (which was spouting company policy), asked for supervisor who was nice but would not issue a refund.

I had begun disputing an AOL charge back in February for $24.95 and had had difficulty canceling a service that had been activited by children 3 years prior. I could not get AOL to respond to my request so I informed my credit card company that this was not approved by me. The credit card company denied payment to AOL. As a result, AOL sent an urgent demand for payment for the $24.95.

I have been trying to cancel my America On Line (AOL) account. I have tried via there directions on the internet, via the phone and fax. I am still getting billed.

requested my service to be discontinued everytime I would request termination, they say I was entering the wrong information, but the same account thatthey are automatically drafting the money from every month was the same one I was submitting, lso says my password for the account was incorrect, and they are still drafting the account, the service is for the birds.

i was up able to connect to dial up service with aol. calls toll-free number for cancellation, matter was support to be solve. $32 was taken from my bank twice. please help me with this rupt off

We have been trying to cancel AOL for over a year and they are still debiting our checking account. We wrote letters to cancel and yet they refuse to contact us to resolve this. We want our money back from all the months since we first cancelled service with them.

Can I be insulted anymore by the news AOL puts on their site? If they stopped the guessing game, would anyone visit the site? Are we this dumb? When does it stop? I will surround myself with people who use their intellect and big brains from now on. People who read. Know how to read. I will never do this again. I will turn the computer off and Read.

I moved from my residence in South Gate and tried cancelling my AOL numerous times but everytime I searched for a phone number or some other contact online I was unsuccessful. At one point I emailed an email that was under AOL Help and it was for an adult website. I also tried sending an email to tech support and never received a response. AOL has been taking money from my account for over 1 year (since I moved) and has made it completely impossible to cancel.

i am being charged for aol on both my phone bill and bank statement

I have never used the aol service since I was talked into signing up for it - never able to log on - went with service from a more reliable and hometown service, yet have been charged $25.90 for services I have never received or used. I want to be credited for the unused services and I want it to be credited to my credit card charges ASAP.

im tired of their ads being splashed all over my computer and blocking the sites i wish to use. i am charged for aol and i have no interest in their ads for lending tree or aol search.

We have AOL internet service that my husband and I have been paying for, at least 1 1/2 to 2 years. This is billed through our phone service that cost $16.95 per month. Our son picked up a free disc in order to have internet on his computer. Our son is a soldier who had to go overseas to Iraq. He called AOL and spoke to someone and said he wanted to cancel his part (using the disc) because he was not going to be in the states. He was told it was cancelled. Unknowingly to him, AOL did not cancel his service.

Aol has been double billing me for at least the last two years. I did call them about Fur months ago and got the run around. I just checked my June credit card statement and they are still double illing

I canceled AOL REPEATEDLY and they are continuing to take money from my account every month. I can't seem to stop AOL from taking money from my account. When I call AOL they say that the account is canceled and they have no record of moneys coming from me to them.

After 16 years they canceled my services for no reason.

America Online has been charging my credit card $25.90 since April 2006. Problem: I've never signed up for AOL. never wanted it, never needed it, as I use high speed cable. Unfortunately I didn't notice the charges until July 2008. I've alerted my credit card company, and they've canceled my account number and I've filed a declaration of unauthorized use with them.

I was running an older puter at the time and Earthlink was my providor. I was looking for a providor that my puter could run. So I tried the AOL free trial. After 3 days I realized that it wouldn't work on my puter either so I canceled it.

I was running an older puter at the time and Earthlink was my providor. I was looking for a providor that my puter could run. So I tried the AOL free trial. After 3 days I realized that it wouldn't work on my puter either so I canceled it.

I have hade the aforementioned AOL account for over 10 years. I am not terrible computer literate, so when I bought a new computer, I was not sure how to transfer the account from my old computer to the new one. Through the new computer software, I opened a second account. In December 2006 I called AOL and finally cancelled the 2nd account.

October 28, 2007 Stupidly signed up for AOL because I could not get onto the internet with my new computer any other way. STATEMENT WAS 90 DAYS FREE but obviously IT WAS NOT I was immediately charged $25.90 every month, beginning November 30, 2007. February 9, 2008 Called AOL (after noticing charges on my bank statement) to cancel AOL. [They] then gave me credit for Feb. March 3, 2008 - Called again and spoke to Kevin Anderson; another cancellation # April 30, 2008.

I was paying for AOL dial up from 2002 upt until March 15,2006. I switched over to Time Warner (Broadband)of which includes AOL in it's services. This bill is paid by mail. Other bills are paid electronically automatically. Aol continued to bill me. Recently i transferred over balance of a cred. card to one with lower rate. Shortly after i rec'd letter from AOL stating i owe for service of June- as cred. card on file was invalid. I called only to find out AOL had been billing me (for dial up which i had had since early Mar2006-and they've been billing (DOUBLE BILLING ) me up until June 08 (which i wouldn't have known had i not changed cred. card)- meanwhile AOL service had been being paid to Time warner for Broadband.

I signed up for a 90 day risk free trial on May 18 2008. I had trouble signing up for it and had to do it again. Come to find out AOL signed me up twice, and began charging me immediately. I was billed for 2 months, twice before I caught it. I called them on Jun 28 2008 to cancel and they refused any credit.

I was an American Online subscriber and cancelled my account in March 2006. In August 2006 AOL contacted me with free offers, and I turned them down, since I was using NetZero for internet service. They charged my credit card $1 (credit check) in August 2006 and kept my account open anyway. No monthly charges were incurred until March of 2008 and April 2008 was not charged, then I was charged in May of 2008.

I have been a member of AOL since 1995. Last year I became unemployed and my credit cards maxed out. I contacted AOL and they allowed me to prepay my account which I have been doing, usually two months at a time. In May 2008 I sent a money order for $55 to be applied to my account which would be more than enough to cover June and July. On June 2, I received an email from AOL stating that they received my payment. On June 25, when I tried to log into AOL, I received a message stating that I must provide a new credit card and that I had a balance due of $24.90. Using a friend's computer I was able to get AOL help desk, as I always have trouble with their customer service on the phone. I was helped by somone name MHI HAIDS who claimed that my payment of $55.00 was received on June 2. My payment was due on June 1, so I was LATE for my June payment.

American Online charged me for internet service that I didn't use. I signed up for a Free trial offer to test my new laptop's online capability and used the service once. Since the speed was so slow I signed up for an online account with my local cable provider. AOL then proceeded to charge my credit card for three charges after the Free trial period expired.

I used AOL years ago, and settle with them when I discontinued there servi ces. Now years later I get a bill saying I owe 71.80. They would not communicate with me vie e-mail, so I called them (phone) months ago but, they were going to find out the problem and get back to me. they did nothing to solve my problem. I asked for my signinture or some kind of proof and they could not give me anything. Now they are saying they will send me to a collection agency.

AOL has been trying to extort money from customers by using devious tactics. I switched from pay to free service. Everything was fine and then I needed a CD for 9.0 upgrade which I had asked for while still a paying member. They told me I had to take out a contract for service in order to get the CD and it didn't matter that I had requested it while still a paying member. So I took out a month of service and then cancelled before the due date.

AOL'S 9.1 is messed up and they will not fix it
My PC's all 3 E-Machine Window Vista off brand

i got a draft from my bank stating aol took money out of my account i did not give them permission to do this

every time i sign on i get 2 very large ads on my screen. i pay for aol not ads. also you keep changing things as in paypal, profiles............leave things alone. im very annoyed

AOL is auto. upgrading customers to a plan that charges more and offers insurance...however that insurance is not good in NY. Why can AOL get by with this, charging people for something they cannot get. They have been doing it for years.

Two months ago I got an email stating that I had an outstanding bill with AOL. They were debiting my Citibank Credit Card for for approximately three years for the amount of $5.95 monthly. I thought it was to pay for the McAfee Software which protects the computer. When I got a new card because the old one was expiring, the new card never arrived so Citibank closed the account and gave me a new number. Now I am getting harrassing calls stating that I owe them money when the account was closed several years ago, in reference to the voice mail when I used their telephone service. I told them to close it because I refuse to pay them any more money and will be taking measures to sue them for payments to them that were not authorized.

Why am I unable to find a phone number to inform AOL that I am changing my pc or is that not going to make any difference

I used to have an account with AOL when I owned my flat. This was cancelled when I sold the flat and I thought the service terminated. I now work oversea's and my post goes to my mothers address, hense noticed fairly late in the day that one of my credit card bills had a subscription to AOL broadband? I only ever had a dial up connection when I was with them so it was news to me that I now had a subscription on my credit card with them? I did used to pay for my dial up connection with my MC but changed cards. I contacted mastercard and have sent them a statement saying the charge is false but they require that I contact them with a policy number and confirm AOL's end termination of the service.

I was in the process of going through my checking account online when I noticed (2) withdrawls from my checking account for $32.90. One was made on 5-27-08 and one made on 6-16-08. I purchased a new computer in approx Oct 2007 and downloaded an AOL Free Download Trial. I attempted to use their service, but it was very slow, so I cancelled it shortly after and signed up with Insight to have Broadband, which I still currently have.

I have tried all morning to cancel my AOL Internet Service and for some reason cannot.

After seeking help with my connection problem, several AOL tech support consultants reached premature conclusions that I had a hardware problem, and rushed to get off the phone. After days and countless hours, I was able to fix the SOFTWARE problem myself. Obviously, they could have helped me--but they didn't!

aol has been double billing me for over a year.

I conceled my account Sep. 2007 and they are still billing me.

Signed up for a year of aol, 239.40. About a week later decided to go with free aol, already had hi speed cable. Called and canceled snd went with free aol and some enhansments,9. 99 a mo. went for 2 or 3 mo taking out the 9.99 ever mo but never got any of my 239.40. Called and now they tell me I am not elgible for a refund.

I was double billed for almost a year. I cancelled my credit card to stop the automatic billing and they used my other card (one I have given them the number of but no longer used b/c of the high interest rate) and they billed that card without my permission.

I had problems connecting with the internet. I called Technical support a couple of times to fix my connectivity, but they didn't know how to fix it. I waited for a week to be connected and they didn't do anything to fix my connectivity problem. I got tired waiting and I cancelled my service. When I tried to cancel my service they put me on hold for 8 minutes and I end up hanging up and calling again. When I called the second time and talked to one of the representative to cancel my service they put me on hold again and they hang up on me.

Today 6/10/08 I was reviewing my bank account with municiple credit union when I noticed I was charged twice for my aol account. One charge was for 25.90 and the opther was for 32.90. So I called and questioned why I was double charged and why two different fees. I was advised to call my bank and get copies of my staement and fax to aol and to send a letter requesting of them not to charge my account the fee of 32.90 which I should not had been charged in the first place. Then to have my bank call their company in regards.

Lost my broadband connection in February, 2008, spoke to various engineers around most of the continents for two hours on three occasions, also had an IT expert speak to them, tried to cancel my contract even htough it was ending as AOL could not reconnect me.

If anyone is having a problem with AOL taking charges out of your bank account or credit card since they are impossible to let you talk to a live person here's what I did. I called the 1-800-827-6364 and said I wanted to sign up with a new account. I got a live person in 30 seconds.

I had my first experience of being charged $25.90 on my credit card back in 02/08. After talking to my bank's fraud department they told me my card had been compermised and put a hold on that card and issued me a new card. Getting to a live person at aol was sneaky but it worked. When asked by the telephone promter if I wanted to open an account I said yes. Within 30 seconds I had someone on the line.

Aol sent me a bill for $103.60 saying the amount was past due and my subscription was cancelled. I never subscribed to AOL. He told me to write a leeter and fax it to them. I told AOL I dont have a fax machine and would not pay due to their error.Their customer Service representatives are extremely unprofessional and not to mention rude. I was told by AOL to give them a credit card number so he could reinstate my service. I explained to him I would never give him any information about myself since he already had it anyway.

Aol sent me a bill for $103.60 saying the amount was past due and my subscription was cancelled. I never subscribed to AOL.

I have been dealing with AOl double and triple billing me since 2003 I cannot even tell you the amount of money they have stolen from my checking account. I was told by AOL to submit all my bank records to prove they were even billing me, I did at my expense. Finally in 2006 they sent me notice that I will be credited 3 months because that is all aol allows. NEvermind I had been disputing it since 2003.

My wife and I are a American couple living in Germany since Oct 2003, On 12 August 2005 we contacted AOL to cancel our account since we have a hard time acessing and using the account here, and wanted it closed, it was being billed thru a secondary account we have back in the states, Apparently the CSR gave us a month of 'FREE SERVICE' which did not close the account, We have never received a billing statement of any type thru AOL, Again in early 2007 we again contacted AOL to cancel the account, Which they did not do,

In August of 2006, I got an email that AOL would be free as long as you had a broadband connection. In September of 2006, I called to cancel my account with AOL an they said it would take about a billing cycle for me to see the change. November 2006 still no change. I was going through some hardships, had 2 deaths in less than a year including my mothers so I wasn't looking at my statements until now, still no change. I have been billed $16.95 per month since September 2006 till June 2008.