Wawanesa Auto Insurance Reviews

This is the worst experience I've had with a claims adjuster. I was rear ended by a Wawanesa driver. The adjuster was disinterested, rude and difficult to get a hold of and didn't return calls when I need to talk to them. More importantly the adjuster completely ignored the facts, evidence and my statement of the case and made up a story to suit her needs. She called me up to record my version with her mind already made up about the case. I know this because immediately after my phone testimony she denied my claim and said - get ready for this - "the insurance company always stands by their driver" - let that sink in. She had no interest whatsoever in listening to me.

This insurance company is not reliable. After they settle accident - they will not back you up for any additional repairs, warranty. They will side more with the auto body shop that they work with. High premium that keeps going up every year, but for that - they should at least make the effort to give you a good experience and service. Switch and bait must be their mission!

I have unfortunately had two claims in the past year for issues in my condo and both times I have been shorted on payouts. The first time, I was advised that if the actual repair work exceeded the original estimate, that I would be compensated for the difference. Instead, I was met with silence after several emails and finally gave up and had to use a cheaper contractor.

I’ve had Wawanesa auto insurance for, roughly, 20 years. Zero accidents, zero claims. On our recent renewal our rate increased 20%. Turns out it was because our parked motorcycle (not insured by Wawanesa) fell over and the CHP made a report of it. No damage, no claim, no payout. Just an excuse to raise our rate. We’ve had homeowner’s insurance with Wawanesa for one year. Just learned they’re not renewing because we have a hobby vineyard - not commercial. Lesson learned - I can’t afford cheap insurance. It’s like the airlines. Teaser rates and then look for any excuse to make you bleed. Strongly advise looking elsewhere.

Wawanesa Insurance was recommended to me by a friend in the Insurance business around 18 years back. I have had Automobile coverage with them since then. All these years, I would simply pay the premium and hope I never have to make a claim (against any insurance company :)). While Low rates get you in the door, it is critical to know how an insurance company handles your claim, when and if it happens. In the past few years, I made a couple of roadside assistance claims. Handled promptly and well, and I was on my merry way each time in a timely fashion.

I have been with Wawanesa for 15+ years. In early 2018, I traded my 2003 Volkswagen for an Infiniti. I called them to switch vehicles and got an addendum that showed the Infiniti. Six months later, my policy renewal still had the Volkswagen. So, I called them again and told them that the Volkswagen was gone and they told me that they never switched the policy back in February so I had to pay more money. I was angry but what was I going to do? Tonight, while checking my policy, I realized that the Volkswagen is still on the policy almost 2 years later! I always thought that the policy increase was because the new car was an Infiniti. But, now I realized it was because they are charging me for 2 cars when I only own 1. I am going to be calling customer service next week. But, I am starting to think that this company has no clue what they are doing. I am seriously thinking about leaving for another insurance company.

I was in an accident with someone that has Wawanesa. I was not at fault but now after filling claims with both mine and this insurance they come back to me to tell me that they believe it's my fault even though the police report says totally different. Took them so long that my car is already fixed and I'm going to be suing.

Wawanesa reached out to me and explained why my rates went up. It turned out there was a violation on my DMV record that was supposed to come off. The person working with me was very helpful and I am changing my ratings to a 5. Once i take care of the violation, Wawanesa will retro the rates back to the original terms.

I showed up to pick up my car from a friend's house Monday morning to go to work. I notice right away that somebody ran into my car. I called the police and made a report. Then called insurance and made a claim. Little did I know that who or whatever hit my car. Hit it twice. So I called insurance back as soon as I seen other damages. They made me feel like I was neglected toward handling my responsibility in reporting the incident. Now they are saying I need to make another claim because I didn't Initially report the other damages. So now I have to pay two deductible for somebody else's incompetence. It's bad enough I have to pay one deductible for somebody's else's stupidity. Whoever Their adjusters are, Are worthless. If you can see the damages to my vehicle you can tell it from the same vehicle. You guys need a better claims Department.

My car was rear ended. First it took about 5 hours for tow truck to arrive. This was Irvine, 10 minutes from downtown, not some remote area. Then they lost my car for 3 days and didn't know where it was. Finally, it was taken to a body shop they recommended (Carstar McLaren Lake Forest). Initial estimate was 4 weeks. It took them over 2 months to get the repairs done. All this time communication with Wawanesa was horrible. Then, rental company bill came in and submitted for reimbursement. No follow up from wawanesa for 2 months. I had to call other party's insurance to find out. Turned out AAA did everything first week and Jessica **, a claim represenative from wawanesa, simply didn't give a damn. Had to call her supervisor to advance the case. I still have bad repairs by body shop manifesting themselves. A bolt here, a gap there, broken pin, loose screw. Calling wawanesa to get repairs is a nightmare. Nothing gets done.

We have been insured with Wawanesa for 23 years. For the 1st time we filed a claim due to my hitting our garage post. Everybody from Shelby ** to Darren ** and the entire Claim Service Team were soooo helpful and understanding. We were kept appraised of every action including car rental coverage. We chose our own auto collision center to repair the damage and are very happy with the results. Thank you Wawanesa for allowing the car not to be a total loss.

Never had an accident or any tickets and drive under 12,000 miles a year and this company increased my rates every year. I am now 63 years old have a two year old suv and a another vehicle driving 4,000 miles a year. After research several other companies and taken courses to help with my insurance cost I am going save over $200 with another company. This company was once a good company and now it is just like most other insurance companies GREEDY.

I unfortunately had two separate claims with Wawanesa within one year. I had the insurance for 8 years before ever having to make a claim. During the claims process, the agents always seem bothered that you're calling them or trying to get answers. They have no respect for their insureds and treat you as if you're trying to fraud them. I was found not at fault in both claims, but they have no interest in helping to resolve the claim. The entire process was extremely frustrating! They find any excess to not pay or and reduce payment to the lowest amount possible. This is a low budget insurance company. They will save you money in premiums, but not provide any valuable service once you have to file a claim. I used to have AAA insurance and always received stellar service. I'm changing insurance companies!

Have never had any issues, price for insurance is reasonable. Have been with them for over 40 years, never any problems. Company has been in business for a long time, always a fair and equitable price for customers.

I submitted a claim recently with Wawanesa Insurance after some damage occurred to my car when I parked it in my apt complex's guest parking overnight. There was damage to the windshield and right fender. I had no idea what occurred. Instead of assisting me with my claim, they assigned me to one of their claim adjusters who basically called me a liar. She said my car was in motion, hit a cement post and the windshield damage was another accident. This is without any proof. So a total in damages of $1377 was reduced to basically nothing, and they gave me a check for $60 to cover my damages. Just a deceptive and dishonest company.

My mother was a long time policyholder (over 25 years) for homeowners and auto insurance. After her sudden death, this company was so difficult to work with and offered so little guidance. As if it wasn't bad enough losing my mother but to get the runaround and then cancel all policies with no options was ridiculous. I understand they have policies but some assistance and sympathy during this terrible time would have been appreciated.

Well I never really had any issues and we've been with them for 10 years now. They're pricing is affordable if you have a good driving record and the coverage is certainly sufficient. I don't like that their customer service hours are limited, and that they only have a San Diego office (probably because they're Canadian based). With that said, if you've got a good driving record I would recommend you give them a shot.

If you get into an accident no matter how big or small they won't assist you and often will breach their contract of good faith. They will delay, delay, delay to encourage you to give up and will not perform their duty as an insurance provider. Also they don't do any of the work and will make you do your own investigation and submit evidence which is their job and what you pay them for. You are guilty from the start and even after presenting enough evidence they won't help you and create more distress. I advise anyone using this company to file a complaint with their state insurance commissioner if they have been harmed.

I had a bad experience when I called for a Roadside Assistance. My car keys and phone got locked In the car on my birthday. I just borrowed a random guy's phone in the parking lot to call but the guy assisted me took too long to process it. The guy I talked to said there is someone coming but I waited for 1 hr and 30 mins but no one came. I called up again and borrowed the security phone, this time the guy I talked to said someone already came and did the job but no one came. He said he's sending another service to unlocked my car but I don't want to keep waiting so I get creative. I took two small branches and tie it with my shoe laces and try to get the keys out because my car windows are slightly open. I got car key out. And ended up not getting any service from you. I'm so disappointed because it was my birthday, I really want to go home and celebrate and I'm also having a bad day then this happened. :(

UPDATED 08/14/2019:1.5weeks after leaving Slaims supervisor (Annett Howell) a message to call back I'm still waiting. The regular claims guy called back and had no updates. I insisted a call back from a supervisor and he told me that would be tomorrow... thats 1.5 weeks ago

Do not use this insurance. They will trap by giving you lower rate than other insurance and then they will not pay out to you when there is a claim, plus they will increase premium without cause. Most of us sign up and forgot to shop around. This insurance company is not worthy for a 100 bucks discount if they don't pay you when there is a claim or try not to pay properly. As little as they could. I was in that trap. I had them for 20 yrs and a good driver discount and all that but when I made one little claim which didn't even cost much to fix car, they didn't pay me at all by appraising it all under my deductible amount. It sucks. I urge anyone to see review before getting in with them. I did not see review when I sign up with them. My bad.

If you are seeking credible and honest insurance I would avoid this company. They will take your money and not help you when you really need it. I was involved in a car accident and they said it was 100% my fault without a second thought,and decided in their best interest to not do anything because it would cost them too much time and money. In summary, they don't do anything, just look at the many negative comments from people similar experiences they all can't be lying. The purpose of insurance is so you can have peace of mind and protection but this company doesn't look out for their clients, their clients are the ones feeding them so they are biting the hands of the people that pay their bills and expenses. Don't say I didn't warn you. They do this on purpose so they can raise your premiums and continue to do harm to their customers.

Have been with the company for more than 14 years and all the recent rate increases are just too much to swallow. In the last year or so my rate increases from about 800 to 1000 and the latest to 1200 (not to include all the "mild" increase prior). With no accident or anything, it is just hard to accept. To be fair the latest increase is mostly due to me replacing a car with a new Volvo. However when I check other insurance company the volvo should cost less to insure than my previous car. Anyway I have dropped Wawanesa for homeowner insurance early this year due to same reason and I guess I'm doing the same soon.

I was with Wawanesa for almost 3 years. For the first two years, at the end of a 12 months plan. I would receive 1 to 3 refund checks equaling about $100 a piece. 7 months After my second year I cancelled it and I received a check for a little under $300. I cashed it and 3 months later they informed me that THEY messed up and THEY want their $250 back!

While attending a New Years party in South Central Los Angeles two of my Vehicle was vandalized. I filed a police report and then a Claim with My Insurance Company, Wawanesa. My 2014 Cherry red Lexus GS350 and My Burgundy 1980 Porsche Targa 911. I expressed to Wawanesa that I believe both cars were targeted because of their Red Color in an area populated by “Crips” gang members in the same area where recently The Rapper Nipsey Hussle was brutally murdered. Soon after, I was interviewed by a representative of Wawanesa, then I was contacted by their Lawyer.

It’s literally going to take 3 hours to get a jump start in the greater Los Angeles area. AAA would’ve been here in 15 minutes. I’ve never in my life had to wait so long for roadside support. Skip their roadside support, it’s an embarrassment and a waste of money. And Wawanesa, if you’re going to suck so bad at something, just stop offering it. Thanks to trusting you, I’m in a massive bind. As soon as humanely possible, I’m leaving to AAA.

I bought a used 2016 Honda Civic LX and called Wawanesa the next day. My full coverage went up about 26 to 30%!!! Never been in an accident nor file a claim. I work close to my home and my wife stays home. I called a second time because they made an error on my vin number, the gentleman raised my rate again!! Are you kidding me!? His excuse was that the first customer agent made a mistake. I began to ask him questions about the rate hike and he keep saying that's my new rate. Finding a new insurance company. What happened Wawanesa???

Made a claim against this apparently very unpopular company when the driver of their client's car hit me as I was trying to exit a multi lane traffic circle. The other driver was in the outermost lane, to my right, even though she was going 3/4 around the circle, failed to yield to the car to the left, my vehicle, so as I exited to the right, she kept going and swiped right into me. Unfortunately police too busy to show up.The ludicrous Wawanesa assessment was that I was changing lanes in the traffic circle and hit her, so apparently they're as ignorant of how to use a roundabout as the other driver.

Unsafe! My granddaughter has been stranded in a college parking lot for three hours waiting for a tow, at night?? Unacceptable! The call centers are in Oklahoma, Texas, wherever! Oh, and no supervisors are available to file a complaint? Seriously! I have to wait until morning to call the San Diego office to complain? How about refunding me for 20 years of worthless towing fees!!! Shame on you Wawanesa for not keeping drivers safe!

Recently got married so since I had Wawanesa insurance under my parents, the hubby and I decided to stick with Wawanesa and get our own plan. I've had Wawanesa for about 8 years and thankfully never had any accidents. About a month and a half ago while my hubby was getting a haircut, this girl ran into our parked truck and ripped the front bumper off. Thankfully, we were able to get the girl's info and placed a police report. This is what I'm confused about... They have her insurance and we still have to pay our $500 deductible? Also, they only cover the daily car rental fee. We needed a car for three days so they covered $30/day but they don’t cover everything else. We had to pay $170 out of pocket. So inconvenient. Why doesn't her insurance reimburse us for this?

We have never filed a claim before. After 15 years with Wawanesa we had to file a claim on our motorhome. It's was absolutely horrible dealing with representatives. Took over 1 month to get windshield done and then Wawanesa told you one thing and did another when it came time to pay. After several phone calls and talking to several representatives because you can never talk to your assigned claim representative she was never available. They never did what they said. It all comes down to never file a claim with this company.

My 2019 BMW windshield cracked to a point where it cannot be repaired. I called Wawanesa to file a claim for a replacement and it turned out Safelite is the company that takes care of their glass repair/replacement claims. I filed my claim on 4/17/19 and decided to have the dealership replace the windshield since it involved recalibrating the cameras, which Safelite does not do.

Long time customer (like 30 years). Wawanesa has always been good to me. Like others I dislike the 6 month pay program. And I can see how sending a pic of damage to a car could cause some confusion in assessing a correct amount to cover the damage. But other than those two policies I've found Wawanesa to be prompt in coverage of damages and amounts to cover the damage more than enough. My personal experience on the few mishaps I've had is that once contacted they've had an adjuster come to my house within a couple days and once written up I've had a check in my mailbox within 10 days thereafter made out to me. And me alone so I'm free to pick whoever I want to fix the damage.

My husband was rear ended by a driver and was found 100% “at no fault”. Wawanesa was able to contact the “at fault driver’s” insurance company, only to tell us the driver claims it was my husband's fault. Wawanesa said they would issue us a check but we would have to come up with our 500.00 deductible. Once the check is issued, they would send our file to their recovery department and they would then try to collect the money from the “at fault driver’s” insurance company. We would get our deductible back but it could take 1 1/2 years to 2 years.

Been a policyholder for over 10 years now. No one can come close to beating their rates, and I check yearly. We have 5 drivers on the policy, 3 of which are our sons. When I was hit by a drunk driver and when I was hit by a driver that was texting and driving, my rates never went up, I never got dinged in any way and Wawanesa took care of everything for me and I was never inconvenienced in any way, besides the actual accident itself. I always recommend Wawanesa to everyone, I trust them completely and it's refreshing to deal with an insurance company that doesn't gouge you and takes care of you.

Had a rock hit my windshield and got a crack along with line going across it. Called to have a replacement and it seems Safelite is the one who does the repairs now. They told me I had to pay for the deductible and maybe Wawanesa would cover the rest but that depends on the billing department. They were supposed to call with a couple days but never called so I pushed my appt further away to found out if they would cover the rest.

Filed a claim for vandalism mid-Feb. 2019, window was broken and rain had gotten into car. Reported damage minutes after it happened and 2 weeks later they tell me that the damage from the rain is a separate claim, so I waited 2 whole weeks before they told me, then had to start claim process over again. Waited another week for another adjuster to take photos of rain damage, and after adjuster left, the car won't start. Adjuster nor Wawanesa will take any responsibility for this fact and car has now been sitting in driveway for over one month.

Stay away...changing insurance ASAP. In a nutshell I’m paying full coverage and they won’t pay the difference after my $500 deductible to get my windshield replaced and recalibrates due to camera sensors. I must choose from the preferred provider list. If I want to take it to my dealership where I bought this new vehicle I must pay the difference and submit a claim for reimbursement (But Wawanesa can’t confirm that they will approve the claim for refund)... Ugh worse insurance I’ve had by far! STAY AWAY!

I was loyal with Wawanesa insurance for more than 20 years and now I have to switch to other insurance company. Wawanesa used to be a great insurance company. I looked back at my premium, compared 2019 renewal to 2017, and realized that they raised my premium 26%. I had no tickets, no accidents, no claims since I had Wawanesa. I switched to other company and got better rates, better coverage. Wawanesa is supposed to have lower rates than other companies because Wawanesa does not have agencies. I called them and asked why my premium got higher and higher. They said because of the cost of living, they had to raise. I just laughed and walked away from Wawanesa.

Had my Truck Stolen recently. The claims process was a absolute nightmare, the adjuster felt her only role was to watch from the sidelines and deny expenses, not helping me through the process, no consultation, no helping deal with the Autobody shop, not even forwarding them the information I had given her. We could not even reach her by phone. Always had to e-mail. My truck was gone for 3 months!! for repair and came back with a list of issues that I needed to "deal with through the Autobody shop" or fix myself.

I have new with Wawanesa for a few years. My husband was involved in an accident where the other party was at fault. Wawanesa refused to waive our deductible. They neglected to specify and full communicate the extent of the repairs with the auto repair shop. Their negligence lead to an additional 10 days in the shop. Although the adjuster admitted their mistake, Wawanesa refused to cover additional days for a rental car. Additionally, they only want to approve aftermarket products for repairs. I have never felt so unappreciated as a loyal customer and I’m looking for a new insurance company TODAY!!! I’m beyond frustrated. Don’t get Wawanesa insurance!!! They don’t take care of their own customers!!

We have been with Wawanesa for many years and previously thought we were had the best insurer in the market. It seems as the policy changed to 6 months our cost has doubled. Not only is it ridiculous to have to renew every 6 months but to have the rates increase each time is unbelievable. We are mature drivers and cover 3 vehicles and we are not seeing our rates go down but up. We have referred numerous friends and family to Wawanesa stating they are comparable to AAA but with better rates. Well we just received a quote from AAA that will save us nearly $600/year with the same coverage... What happened to you Wawanesa.

Their insured driver hit ME and while my car was at body shop I paid for rental car expecting to be reimbursed but when it was time to be reimbursed they gave me half of what I paid for the rental. I WILL not let Wawanesa take advantage of me and I GET the money owed.

I called to report an accident, the other person was/is at fault. I should not have to come out my pocket to pay for anything due to the other person is liable. They are telling me that I have to pay the deductible to get my car out of the shop & they will reimburse me for everything, once the other insurance company pay them. No, you should be keeping up with everything to charge the other person insurance & you wait to get the money, that's what I pay you for. They then turn around & say you called us, so we are using your collision insurance.

I'm beyond frustrated with the quality of service. I have been a customer for YEARS. I submitted a claim on Nov 29, first, the wrong tow type was sent, waited another hour under heavy rain for the flatbed to arrive, when the flatbed arrived tow driver said he got instructions from Wawanesa to take my truck to my house. Halfway to my house a rep from Wawanesa calls and asked ME to pull the tow truck over and tell him to take my truck to a different facility. I told them I was in a different car behind the tow truck on the freeway and it was UNSAFE for me to do that. She calls the driver and instructed him to take my truck somewhere else. I didn't hear from Wawanesa until I was the one who called them 5 days later.

I have been a policyholder of Wawanesa since 1993 (25 years). Wawanesa was great up until they changed to 6 month policies. At that time I seen a massive increase in my rates. I expected because of the cost of doing business in California that rates would go up now and then. I received my renewal today and found out my 2005 Civic for liability only is $547.00 ever 6 months. WOW!!! What a hell of an increase. I just to have 4 cars on my year policy all full coverage and it was $1700 for a year. Now for 2 cars (1 full coverage and 1 not) they want $821.00 for 6 months and $1642.00 per year. That my friends is highway robbery.

I switched to Wawanesa because they had the most competitive rates on the market. After my daughter was in a car accident and I had to file a claim, I realized what a mistake this was. They have the worst customer service of any auto insurance companies I have dealt with. First, they lose my car for a week and then try to pass off the cost to me; secondly, my adjuster has a voicemail telling me that she will return calls within 4 hours during her regular office hours but hasn't returned a call after 3 days; and lastly, they lowballed me on the total loss estimate. As soon as this ordeal is over, I'm switching insurance.

Me, like many reviews have noticed an increase in the auto insurance. Being proactive, I decided to get quotes from other companies. Well, premiums were going to cost me $30+ a month with another insurance company. I am sticking to Wawanesa.

Wawanesa is an insurance company that initially felt like a good company with more customer service and great coverage for a fair price but after having them for several years it became apparent they are not the best choice. They generally cost more than most other insurance but the extra benefits aren't worth it. So I switched. It wasn't right for me.

Vehicle accident May 13, 2018 sustained damage. Insurance company issued a check for partial damage (tie rod end and body). Car deemed UNSAFE to drive due to differential damage. Waiting 6 months. Wawanesa REFUSED to cover claim and says the damage to the differential was preexisting. Tried to call corporate no answer. I paid the insurance renewal in May when the accident happened and have full coverage on a 2007 car. Renewal is due again in November and premium is going up. How can an insurance company only pay for partial damage when the vehicle was driving fine prior to the tie rod break and vehicle landed on top of a raised berm? Although no outer damage was noticed, they cannot guarantee me that internal damage was not caused by the incident and refuse to pay for internal inspection.

I just got my new policy renewal from Wawanesa. Once again my rates have been increased. Nothing has changed, no accidents, no tickets. The last time it changed (which was the prior 6 month policy) I was told that there is an increase in my area. Why is my car getting older, but my policy keeps getting more expensive? There is no reason to be raising my rates. If anything they should start going down. Wawanesa can you please explain this to me? Thank you.

I am saddened to write this review as I have been a customer of Wawanesa for 35 years. This company has lost its heart and soul. I was talked into getting appliance insurance to cover all my appliances. The $500 deductible is bad enough, but when I put in a claim and jumped though all the hoops over 5 weeks, just to be informed "Claim Denied". For all you people who have this coverage and have an electric glasstop cooktop, you should be informed that the glasstop is excluded from coverage. Even if it breaks for any unknown reason. It would have been simple for Wawanesa to have told me this upfront, instead of 5 weeks later at the end of the claim process. I consider this incompetence. This company is full of red tape and don't have enough people to run it properly and the people that work there don't have the proper skills to do their jobs. All you have done is raise my premiums every year only to give me the excuse that it isn't a covered claim.

Is it just me, but I can't stand their website! Great company for car insurance, great prices and never had a issue. Been with them for 10 years, but paying online is a nightmare!!! Please spend a little money and update your website!

I am extremely shocked, to be honest. They actually extended our rental to cover the delay, in getting our car approved, for its repair. When I spoke with the supervisor, today, I was all set to hear, that they couldn't do anything for us, but no. They did. This is the customer service that I expected and received. It would have been nice if the adjuster, would have put in the request, and saved us some anxiety... Either way, customer service has been provided and I will happily change my review/star rating.

I currently insure 5 vehicles with Wawanesa, was 6 but sold one. Now every 6 months I get a rate increase. This is with no claims or tickets etc on depreciating vehicles, get a response "we have a rate increase in Oregon". Have been with them for a while now but maybe not much longer.

An object hit my car while I was driving and damaged the front left end of my car. After calling Wawanesa to file a claim, they first said it was 100% my fault without even looking at the car. It took a week for the claim to even process. They are not even going to give me a rental car, so there is no way for my son to get to school. The car is still damaged and is sitting in my driveway (currently undrivable). I have paid the premium on time for the past 5-6 years, but there is no focus on the customer. They will not even pick up my phone now and they got mad at me for calling to see the progress of the claim. Extremely unprofessional insurance company. I am definitely going to look for a new one if this does not get resolved any time soon.

Until about a year ago Wawanesa was a good insurance company with decent customer service. They tried to force me to go to a body shop that was not close to where I live. I went to another body shop and Wawanesa is not timely with getting back to the body shop about some sort of an authorization. I have called a couple of times, and I can’t reach the claims adjuster. This is not acceptable.

When you accident no matter how minor it is be sure to get an attorney because if you don't regardless if it wasn't your fault Wawanesa still say you are at fault 100%. I don't know if they do in purpose so they can increase your premium but I noticing that everytime minor accident when I don't have attorney they told me I'm at fault 100% even obviously it was the other party fault even one time police report say that it wasn't my fault. Only that time when I show them the report and they changed it to I'm not at fault. So be careful.

I am 75 years old with a perfect driving record and on a fixed income. My 6 month payment has gone up $85 with no warning. I contacted customer service only to be told they don't have to let anyone know.

Where do I begin? I would like to say that I was very happy with the service I was provided two years ago and referred the company to many of my entourage. However, it all goes downhill from a month ago. I am afraid I no longer have anything good to say about this company. I made an automobile claim in early May. Only to receive a letter two weeks afterward to tell me that they were no longer going to insure me this upcoming July 9th. My claims were a cracked windshield due to a rock, a non-guilty claim (victim of a hit-and-run). And now, another that I am not guilty for, for a total of 3 claims.

Let me start by saying, I have been with Wawanesa for over 20 years with not one incident. A few years ago, they sent a letter with the title, "Exciting news for our policyholders!" Here's the exciting news. 1. The yearly policy is now a 6-month policy. 2. My previous yearly rate doubled. 3. Their customer service and wait time doubled. Over the years, I have recommended Wawanesa to many of my friends and family. Regretfully, they have become a company I cannot say one good thing about. After reading some of the reviews on this site, it appears that the enormous rate increases are systemic.

I have insurance to my home and my cars since 2 years. To be honest I was happy until last month. My wife had an accident in her car and she got injured and carried by ambulance to hospital. After we left the hospital we called Wawanesa Insurance and told them what happen and since the first day we ask for hospital bills and we told, "Don’t worry. Later we gonna talk." After that procedures went smooth. They contact us telling us the car is total loss and each time we asked about hospital bills the answer later. After we got the answer for car total loss the connection between us and them was lost. I was calling the adjuster called Maria almost each day leaving her messages. No response. Also sending emails asking her about hospital and ambulance bills. Also send her a copy of those bills. Also no answer like somebody was ignoring my messages.

Wawanesa hands down is the worst insurance company I have ever dealt with. I was hit by one of their clients who was 100% at fault. 2 months later I have yet to receive my vehicle back from the auto body due to Wawanesa’s horrible response time. They slow play everything, don’t respond, and overall make things extremely difficult. HORRIBLE! I will be taking legal action.

Let me start by saying that I was a happy customer for 4 years. I made a couple of claims. None my fault and they were good, always will deduct my deductible and they will pay me the difference. I ran into a vandalism claim and that's when things went south. I made a claim not because I wanted Wawanesa to pay but because I wanted them to support me engage the party at fault to pay the damages.

My auto insurance is increasing every 6 months even though Department of Insurance has not approved the rate increase every 6 months. I got about $100 - $200 minimum increase every 6 months. My rate increased more than 300% within a few years. I know Department of Insurance has not approved the rate change for the period of 1/2018 - 12/2018 but they increased my premium anyway even though I did not have any violation during this period.

Wawanesa was good company until about 5 years ago. But they started increasing about 25% on auto insurance every 6 months. Within 3 years they increased 150% as rate adjustment approved by Department of Insurance (per Wawanesa, need to verify with DOI) and they increased 200% at the same time for 2 violations. So, within 3 years, my auto insurance increased by 350%. They know that you won't get better rate when you leave them with 2 violations. So, they rip you off. If you are in the same situation, you must file a complaint with DOI just the way I did. I will continue to make noise in the Internet until they start to listen and DOI starts investigation on Wawanesa's monopoly practices.

I recently moved out of Alberta to Ontario, I am looking to start a new insurance policy here. I phoned my broker, she informed me that it takes 3-4 weeks for me to get a simple letter of experience (which took all of an hour to receive in my email from State Farm). My broker put in a request and suggested I call Wawanesa directly and see if I have any luck with customer service, maybe they could speed it along. I have NEVER heard of a letter of experience taking more than a couple hours... When I just called (780) 469-5700, I spoke to the girl in the payments department, she was very rude. I explained that I'd like to start a new policy and need that letter so my insurance will be cheaper. She asked me which broker I spoke with, so she could call and ask why they're telling me these things (like how I should call them directly to request it). I told her I'm not going to get anyone in trouble, so she hung up on me. Awful, AWFUL customer service.

I experienced an incident where one of their insured vehicles backed up into my vehicle and this is where the nightmare began. The driver assumed fault, Wawanesa failed to get back with me or my insurance company for over (3) months and once I did get an opportunity to speak with someone he was not informed, unprofessional and was very disrespectful. The finding provided to my insurance company varied from the information provided to me once I informed them that the call would be recorded.

It always good to have this insurance coverage. When filing a claim, the broker contact the insurance company for me, next day I received a call from the adjuster, and few days after from the appraiser. But when I have to deal with a personal injury claim staff, she doesn't sounds too pleasant.

20 years of loyalty and referrals are toast, thanks to their lack of training and unprofessionalism. Before my most recent accident my last claim with them was 9 years ago. At that time they were the best insurance company around. Always fair with strong customer service skills. In the last year things have changed. Read any review on this company in the last year. They have dropped service in exchange for numbers. I’ll spare the readers all of the details simply because every other review tends to agree to issues such as doubled rates, falsifying fault, and low ball settlements. My complaint is about Donnelle **, and Meghan **.

Wawanesa Auto Insurance always answer any questions correctly the 1st time. Saved enough on premiums to get earthquake ins. Had a wind damage claim at my home the next day.

I was with Wawanesa for my auto insurance for 19 years and renters insurance for 9 months. Even though my house was stripped down to studs and the foundation and rebuilt, they wouldn't insure it because it was too old on the public records but they did insure my things after I sold my house. For most of my time with them they were absolutely outstanding. I only had 1 claim.

Due to a little bad luck on my part and being a victim of insurance fraud, Wawanesa canceled my policy after having been in business with them over 10 years. When I called to inquire why and reiterate the fraud part, I was told that they don't insure "bad drivers." Fine. No problem. I get it. So I go to Mercury. Then almost immediately after the policy expires, they start sending me, in the mail marketing material to insure with Wawanesa. When I call, they said I requested it which I did not. I asked to for myself and my wife to be removed from their lists. But they're still sending me quotes. I've called 3 times. Each time told I would no longer receive mail. Yet today, I get another mailer for my wife. I called today and asked to speak to a supervisor. Was told the supervisor would call... They didn't. This is not how you treat clients.

I have been with this company 24 straight years. ZERO tickets, ZERO accidents and my rates have gone up nearly double. When I called them for explanation they said it's not good for them as a company not to make a profit and they need to recuperate losses from paying out so many claims. I say how about you recoup your losses on those who have accidents and tickets instead of smashing their good customers with hefty rate increases, thanks Samantha (aka supervisor). NO good reason. I hope to find A new insurance company real soon. Also check your policies people. Wawanesa is also charging their customers extra if say your car is hit and you don't want aftermarket parts used to repair your car, YEP more money more money. Get rich Wawanesa pay up customers. Congrats Wawanesa you win biggest scam of the year award.

After having insurance with Wawanesa Oregon for over 10 years, I was hit in March 2017, at that time the police determined there was no fault, as I was not in the wrong, and supposedly the unlicensed driver who hit me was also not in the wrong. The claim adjuster or analyst, said the other party would not give a statement. All of the sudden my insurance DOUBLES and I call to ask why, I'm told it's because I was AT FAULT... WHAT???! No one even fully investigated the issue because the other party wasn't complying. That being said, I am searching for a new insurance company and am 1 day past Wawanesa's grace period as I did not pay my newly DOUBLED rate on time, and was hoping to only pay 1 month while I looked for other insurance. I had planned on staying with them, and paying on time until I had realized my quote was only for 6 months and not a year like usual and had increased sooo much! More than double.

I had the worst experience with Wawanesa when I actually needed their help as one would when carrying an insurance policy. Their rates are lower than most but you get what you pay for once you are actually involved in an accident. I was struck by an 18 wheeler tractor trailer from the driver side with $18,000 done in damages. The police did not make a conclusion on who's at fault and I was assigned a horrible adjuster by the name of Shimmy **. She was very insincere and rude and made me the culprit when I was the one who was struck by an 18 wheeler. I was dissatisfied with them concluding me at fault without ever leaving their San Diego office to access the car's damage and or location of the incident. I have never heard of one being at fault when you are the one who was struck.

After paying car insurance for 15 years with Wawanesa. I was paying about $1,600 for two cars yearly. I do my payment once a year, so my insurance is due every August. Apparently the changed they billing now for 6 months. I didn't read the dates that they were billing me the same amount but for six months instead of a year. How can that be? I felt so disappoint for not reading the dates right. Today I received a new bill for $1747. I was like, "Why are they billing me again if the insurance is due in August?" I am so mad and feeling angry for not paying attention. They can keep my money but they lost a great customer who never had a ticket or car accident.

I hit a deer coming home. Truck was drivable, but serious front end damage to hood and grill. I phoned Wawanesa at the time of the accident. When I said I wasn't hurt, and was mobile, and there were no other parties involved but a dead deer, they said to call in the morning. The next morning I put in my claim. Gave me a number, asked me where I was getting it fixed. Told them and they had no problem with that provider. A week later I was on the road again. I've called my agent on several occasions and he remembers details about me. I needed proof of insurance for a contract I was bidding on and he faxed it to me an hour later. On a few occasions I've tried to find a better deal, they consistently come in about 30% below anyone else.

When I first set up a policy with Wawanesa. I saw a broker, and the broker and I discussed a first payment date of May 28th (My checks come in at the end of the month) the Broker, told me that that worked when I was setting up my insurance to start on the 28th of April, (30 Days of time, was said to be sufficient) only to find out a payment came out immediately, and bounced (I didn't notice because my account remained at 0$ when I checked, and I didn't see a negative balance) then on May 28th they took a payment, and it succeeded.

From the automotive side, they offer excellent service. Came out of the building to see that someone had run into the bumper of my car. Called Rep from Wawanesa and they came out to evaluate the situation. Booked repair work within the week. We have both our auto and property policies through Wawanesa. To cancel one or the other increases the cost of our policies.

I've been with Wawanesa for over 10 years and have never had a problem until today. I found out today that when I paid my 1,400 premium in October it was only for 6 months. I've been paying 1,400 for 3 cars for several years and all of a sudden they double my premium. I can understand a rate hike... but let's be reasonable, double? Really Wawanesa? I'm so disappointed in this company. I'm shocked that they would do this. I wasn't even aware that they changed me to a 6 month policy. I'm definitely going to cancel my policy and take my business elsewhere.

I was so happy to be with Wawanesa for the last year and even recommended them to several friends. Today I get the renewal emails... GOOD LORD! After paying around 1200 for 3 vehicles for a year, my policy changed to over 1400 for 6 months! Are they crazy? Both my Husband and I have spotless records. Needless to say, I will go back to Progressive. I have a feeling this company will be going belly up real soon!

My son was involved in traffic collision while away at a university. On his way to class, he was struck by another motorist. My contact with the officers and my son indicates my son was not at fault. A week later I received a letter placing my son 100% at fault and Wawanesa paying out for the other insured claim. The only evidence of my son's determination to be at fault, was the Wawanesa adjuster interview with my son. They did not rely on the police report nor were they able to interview the other party. I obtained a police report which clearly places the other party at fault and an independent witness on the police report corroborates my son's non-fault. I forwarded a copy of the police report to Wawanesa and I have been told they will contact the other insured, State Farm, and ask for reimbursement.

I have been with Wawanesa for many years. I pay renewal in September, well my son needed some information on the policy, so looked at the policy for him and I realized that the policy changed without any notice from one year to 6 months, basically they double my policy, NEEDLESS to say that I will be shopping for a new company by March, by the way I will cancel my home insurance also.

Well first off they got rid of 1 year policies to only 6 month policies which made my rates go up $500 a year. Their reason was because their profits were only 1% because of customers falsifying their yearly mileage on their vehicles, which is what I was told by a Wawanesa Rep. So I accept the increase because the rates are still cheaper. I did renewed twice with the 6 month policy. Now renewal is up again. My rates are going up another $200. With no tickets no adjustments to the policy. Zip zero. Nothing and my rates are going up. Now my rates are borderline with AAA. Might as well go with AAA at this point.

It use to be the older you and your car get the cheaper the rates are... not the case here. I've been with this company for years and happy at the rates I was paying for 2 cars. I've noticed rates were not dropping. Just earlier this year I get my renewal notice and I went from paying $1200 full coverage for the year to $900 for 6 months (full year payment no longer available). No accidents... no tickets. I called and spoke to a rep and their reason for the increase was due to how much the company has had to pay out on claims. Looks like I'm gonna have to take my business elsewhere!

I've been a Wawanesa Oregon customer since March of 2017. I've not had a single problem. Customer service is fabulous. Everyone is very friendly and professional! Out of all the insurance companies I've had I'd have to say that these guys are the best! A company I can rely on to protect me and my vehicle! My hold time has never been more than 3 minutes and if prompted to get a call back they always reach out within 15 minutes of the requested call back!

I have had Wawanesa for 35 years. They have always been outstanding in customer service, low rates and I loved the 1 year policy. The last 2 years my rate for 12 months was $460, even though I had an accident 2 years ago. My new policy in July was only for 6 months and was over $300. It still gave the option of monthly payments on the statement, so I sent in the first month. Then I got a "past due" notice. I paid the balance asked for and emailed, asking why I was sent the late payment notice, and wanted to know why the 6 month policy and huge rate increase. The reply that I must set up the monthly payments by phone using my checking account, although nowhere in the billing statement did it state that when the payment options were listed. I got a "sorry for the inconvenience and misunderstanding" reply.

I had an accident where a driver swerved into the shoulder and hit me while I was stopped in the area between two parallel parked cars and the driver was speeding. Wawanesa claims adjuster said it was my fault. I showed them a diagram and a dash cam video. "No it's still your fault". Hispanic claims adjuster sided with hispanic driver to throw old white driver under the bus so insurance company could raise my rates. Although they assured me they would not raise me rates but did it anyway. This ploy allows them to keep you after they raise your rates because you now have an at fault accident on your record and can't get insurance with another company.

Just got renewal premium up 300%??? No accidents. Been with them over 15 years. Over $6000 premium yr now. Last year $2000. And the new 6 mo prem bs, and new easy statement bs. They must be swimming in money, rip offs.

This happened to me twice. They sent me the renewed policy payment. I am an old man and forgot to put somewhere. A week later I remember call them for the new payment. They sent me a new one and raised the price. Now I have moved to Texas. I purchase a new truck and buy a new insurance for it. I found out there is a strange accident I caused in early 2013. I knew I am a good driver, I never had any serious accident for 39 years I have driven. I just refresh again in early 2013, I stopped at the red light in Buena Park, California, a lady hit me on the back. I had full coverage insurance.

Wawanesa used to be the best company. Great rates and customer service. Now they are like loan-sharks with their six-month billing cycles. They start sending you warnings and then cancel you with the promise of renewal at a later date. I paid my two six month fees on time and started getting warning letters again. Just give me a date when something is due. I don't have time to have an ongoing correspondence with my insurance company, I don't need a pen pal. And, hey, call me if I am unknowingly driving around without insurance. Totally reckless and greedy. I left for Geico. Really sad. One of my longest vendor relationships.

I have been with Wawanesa insurance for 20 years. I always felt it was a small company with good rates, But oh how times have changed at Wawanesa! Over the past two years I have noticed my premiums going up for no reason and when trying to call for info, I get transferred around to different people who always need to put me on hold. That's after waiting on hold for 10-20 mins to speak to a live person. I've been trying to delete one car and add another since yesterday. CS agent didn't know how to help me. After wasting 45 mins I asked for a supervisor, Of course none were available. I finally agreed to have a supervisor call me back. It's been over 26 hours and no one has called me. Hmmm. I just called them back and asked to speak to a manager.

It's interesting that all the positive reviews for Wawanesa Auto Insurance seemed to be dated two years and older. Everything recent has been one star, and for good reason. I've been a Wawanesa customer for over 15 years. I too am one of those whose policy saw a substantial increase. My increase is 20%. As usual, when I tried to contact Wawanesa by phone, I was put in queue and waited 25 minutes for someone to answer. Thank God for speaker phones. I've learned from past experience that selecting the call-back feature results in no call-back. I've waited as long as 90 minutes to speak with someone, so I guess I should be feeling lucky today. I asked about why my policy went to 6 months and was told the same thing; they want to be competitive. As to why the increase in amount, the rep just said that they had two rate increases last year.

They are a great company. When I move to TX in a few years, it is going to be tough to change insurance companies. I've done my research, there are really no other companies that can compare to their quality of service, affordable rates and the ease of billing. I had 2 college age sons on my policy while out of state and they both had 1 claim and each had at least 1 moving violation, yet my premium is still lower than other companies.

I have been with this company for over 10 years. They just doubled my premium for no reason whatsoever. Perfect driving record! I was told that they had been undercharging Oregon customers for years. I believe it is because of the legalization of ** in this state. I will be taking my business elsewhere. I believe Wawanesa will lose most of their business in the state of Oregon.

I have a policy change I need to make but forget about these guys ever answering a phone when you need them, yesterday hours on the phone, today I call the moment they are suppose to open 8 am. Wait over 1 hour, no callback, call again, still waiting 1 hour 15 minutes, no response to emails, very bad. They get enough money. They could hire more people to answer their freakin phones!!!

Over two years ago, I was hit. Wawanesa did not only not fight for me, they put me at fault. The adjuster told me it was because they couldn't get a hold of the other party. She assured me that it would not effect my record and it was only what they did. This year... Two years later, they have doubled my policy. And made sure that I will pay through the noose if I go to anyone else. Because they put me at fault in that accident, I now have it on my public record, and all other agencies are up-charging me. Horrible online payment system as well.

I'm terribly sad that Wawanesa has caved and become like many other insurances. I am now on the search for new auto insurance after 15 years. My auto insurance has doubled for no reason but to charge what many other insurance are charging and that came straight from a representative working for Wawanesa. My family, parents, brother and sister are leaving as well. I am sure many other customers will be leaving as well. I hope it was worth it for Wawanesa.

Just got our auto policy for 2017-2018. It's an increase of $700--for no reason! No tickets, accidents, my wife and I are both older, we have older cars. Two of them we barely drive. If they don't lower my rates when I go over there today, it's bye-bye.

I've had Wawanesa for 3 years - I joined because my family member had great experiences with them and talked wonders about them so I gave them a try. First year was great - competitive quotes, easy to contact online and quickly called me to finish up the policy. In less than 3 hours I was all setup. I had no issues and filed no claims my first year. Second year my rate went down for the full year premium by about 400 dollars so I was happy. Great company that rewarded its customer for not crashing or getting tickets. Now it's my third year and I get a renewal that is almost the same price as my 1-year policy except now for only 6 months. Not once have I ever crashed, nor had tickets, nor I filed a claim, AND I'm an experienced driver.

Been a customer for few years and never had a claim until now. They put me on hold for long min. till I decided to have on call back. The representative was so rude and sounds like she's not happy with her job!!!

This would be my 17th year insured with W.I.C. I liked that my coverage was yearly, instead of 6 months. I got my notice and it's for 6 months. It is almost the same dollar amount as it was for 1 year. I think that an increase of such proportions should be illegal. I was always under the impression that what you were paying was based on your driving record. I can understand changing to 6 months, but not the increase. I called and was on hold for a short bit, used the callback option, and 75 minutes later received my call back. Said the changes were to be more competitive. I found coverage from another major insurance company and will save 30%. BUH BYE!!

I have been a customer with Wawanesa Insurance for about six years. During that time they always offered great prices and prompt service. However they recently overhauled their system so their policies would be for a six month term instead of a 12 month term the way they have been for years. With the six month term came an increase. The new pricing was double, what I paid for 12 months of coverage in the past was now offered for a 6 month policy. Something has gone wrong and the customer service person at Wawanesa could not explain the reason for the increase.

I have tried numerous times to contact Wawanesa but you remain on hold until you just give up. There have ben several occasions when I stayed on the phone for 20+ minutes. After you try so many times to call them I utilized the call back option. Wawanesa did not call back. Left several messages and to call me back. They finally called but I was on the freeway. They asked me what time they could call me back and I gave them a time.

I have been a customer for over 10 years and have not had to use any of the services for my vehicles. I recently sold a car and purchased a new one. I have been trying for 3 days to add my new vehicle to the policy. I have been on hold for over 45 minutes at least 3 times. I have left my number but have not received a call back. I can't even drive my new car because it is not insured. I contacted my homeowners insurance agent and she was able to get me a quote from AllState which is less money for the same coverage. How can Wawanesa expect to stay in business when they cannot service their existing customers?

17 year policy holder. Zero claims. Zero citations. Premiums competitive until now. New premium is 50% increase over previous year. I spent an entire afternoon trying to get through to a policy rep, using callback feature twice. No callback received. One call to a carrier I found through my big box store membership, I now have a policy with a highly rated carrier at a lot less than LAST year's premium. Moving my homeowner's today.

Been trying to get a live person so I can add roadside coverage to my policy. Been on hold over 2 hours. Left my phone number so they could call me back but still no call. THIS IS THE WORST CUSTOMER NONE service I have ever seen. Maybe it's best I don't get roadside coverage from them if it takes this long for them to answer the phone. I could die if I was in a hot desert waiting for service!!

The customer service from this company is terrible. The SHORTEST wait time I've ever experienced when calling customer service is 25-minutes. I'd say an average wait time is about 45-50 minutes. I'm sitting on hold now and it's been 1 hour and 30 minutes. I have a simple change to make that's going to take about 5-minutes. It's ridiculous. Do not use this company.

It took 4 phone calls and about 1 1/2 hours of phone time, but my issue was resolved to my complete satisfaction. I had my homeowners insurance reworked. I have the same coverage AND my insurance went down about $200.00 per year. Wawanesa does have some issues to work through, but if the end result is what you want, then I will remain a loyal customer.

Unable to get through the phone for an agent to help adding a new car into existing policy. It's been week trying to call them, wait for very very long hold, even left for call back number but still have no success!! Not sure what's going on with this company?? Make me nervous! How are we going to get help if there's an accident??

We've had our auto insurance with them for over 17 years. Last renewal they changed us to a 6-month policy which is set to expire 5/1/17. We received a letter mid-March stating we needed to call them. I've been trying consistently and never get an answer. It is now 4/6/17 and with four vehicles and drivers on the policy we are left hanging. We have always paid in full up front but haven't even been given a quote, just a "Brace for Impact" toned letter telling us we better call 877-929-2637 Ext. 5400 and look at our options. I would love to. Why send a letter telling your policy holders to call a number when there is no one there to take your call?

This is about the worst company when you try to reach them to do anything except get a new quote. I have been calling for the last two days now. After holding for almost an hour 1/2 I get a person p/u just to tell me that they will have to call back due to the high call volume. This is so bad. Oh and the rates are low when you jump on board with them but then they start to increase every year and not small amounts. When they send you the rate increase letter in the mail it does not explain the reason other than the monthly payment amount.

I've been with this company for 15 years and sadly it is going downhill. I paid 6 months of insurance from Oct 28 to April 28, 2017 so why did they cancel my insurance in March!!? It took me a few hours to get someone from customer service only for her to tell me she didn't know why it was cancelled but I needed to pay $510 to reinstate it and make another payment the following month. What??? I'm done!!! This is my first review on a company ever! I'm not one to complain but I wouldn't wish this kind of customer service on anyone.

This company is horrible with customer service. I just bought a new car and wanted to add it to my existing policy. Been trying to reach them for almost 3 weeks now and each time, I have been waiting from 20 to 45 minutes without an answer on the other end. Gonna check out Costco insurance this week.

After being a policy holder with Wawanesa for about 25 years I received my current renewal with a 100% increase. Policy was from $1400 for 6 mo., to $2800. We had one very small accident recently, no tickets, no points, no other accidents. We never had any problems with them before. This is outrageous!! Definitely will not be renewing! Another customer lost, good job Wawanesa!!

I am a current auto policy holder for over 10 years. Never had an accident or tickets. Always multi-car and very low mileage. A few days ago I got renewal offer which is only for 6 month and my premium is more than doubled. I called and wait for 1 hour to be able to talk to customer service rep. I've been told that I have a loyalty discount, multi car, good driver and very low driving mileage. After all this my premium went up to 67%. She had no explanation whatsoever. I asked to speak to someone who can give me reasonable explanation. She said someone from customer relations will call me back within 24 hours. When I got the call, again I was not given any reasonable explanation. She kept giving me a lots of BS answers and saying all rates were going up in CA and we are taking under considerations some other factors that we were not taking it before, like the number of claims (which, BTW had nothing to do with me policy) and bah blah blah.

My recent experience required a phone call as I wanted to speak to a live agent. Calling on a Saturday afternoon wasn't such a great idea... My holding time was about 5 minutes. At that point in time I was given a choice to continue to wait or have them call me when a rep was available. I choose the latter and within a half hour they called me back! I have been with them for 17 years.

I am a current auto policy holder for 14 years. Never had an accident or tickets. Always multi car and very low mileage. A few days ago I got renewal offer which is only for 6 month and my premium is $ 500 up. I call and wait 45 min to be able to talk to customer service rep. I been told that I have a loyalty discount, multi car, good driver and very low driving mileage. After all this I have to pay $500 more. Seems like they are making fun of me, I feel that way, he was careless and told me to go shop around if I don't like the price. I complained to manager, was same careless respond. I am going to make an official complaint to CEO of this company in Canada and BBB.

Every single time I call Wawanesa you hold longer that the IRS... ridiculous. I left my name a number in the callback queue and didn't get a callback until the next day. And When the callback feature worked it still took them 2-3 hrs to call back. So frustrated when I hear their recording saying Wawanesa has been voted #1 in any category. They total suck... but as for their service when acting on a policy it's okay.

I have been a member with Wawanesa for 3 years. The rate was cheap and I haven't had any problems with them until this year. All of a sudden, they rose my rate by 49% (a Whopping $400 + increase). I called and the representative could not give me a clear cut explanation as to why my rate increased so high. He kept giving me BS answers and saying all rates were going up in CA. I spoke with my boyfriend (who also has Wawanesa) and a supervisor told him the rates were only increasing by $36 bucks. So how did mine jump by $400? Complete mystery... If they can't fix this, I'm forever done with this company.

I am very frustrated with Wawanesa insurance. We have not received reimbursement check. Our car was declared total loss. They asked us to return the rental vehicle 2 weeks ago and they were very quick to pick up the crashed vehicle but they keep saying they overnight the check and I haven't received it. They don't care that we have been without a car and struggling to get around. Now they are not returning my call. Terrible insurance company. Had a bad experience. Very unsatisfied. I do not recommend this company.

You can file claim online or by phone. Representatives are responsive and adequately efficient. The claim process is easy and provide good support. The website is friendly and easy to use. My personal experiences with the services so far have been good. The claims were processed efficiently and refund within a reasonable time without hassle. The pricing with the value of the same coverage in comparison so far is the lowest as long as you have good driving record. No more than one accident.

I've been with Wawanesa for 3 years. I signed on with them when I bought a new used car at the beginning of 2013. Just received my renewal policy for 2017 with a front page that said Exciting news for our policy holders!! Uh... I would disagree with that given they raised my insurance rate by over 40% from last year. I get costs go up but 40%!!! No accidents or claims in the three years I was with them. Always paid on time. No excuse for that type of increase. Just a heads up for people considering to get insurance with them. Part of what makes dealing with the pain of insurance bearable, is knowing when you're a good driver they aren't going to gauge you for no reason.

Quick response. Co. Was very quick. I'm very very fair. My claim was processed and taken care of within a few days. The company cares about their policy holders. They have a quick response time. The adjuster comes within 2 days and your car is taken care of immediately.

I have been with Wawanesa for over 20 years. I've had two claims in the past ten years and was treated with respect. I had to take the time to respond to silly comments about not paying insurance payments on time, and engine starts leaking after their car gets hit while parked. Hum, these agents are trained for false claims like that. It's people like that, that cause insurance to go up. TIP # 1 make your payments on time and # 2 tell the truth. PS make your life insurance (with any broker) payment late and see what happens. I will continue to recommend my family and friends.

Another person sideswiped me on 7/22/2016 so I took a picture of his license plate, insurance card and registration and promptly reported the claim. Mind you, I have been with Wawanesa Insurance for around 30 years and have never had a negative experience. The claims department called me and took down all the accident particulars. The adjuster called me a couple of days later and asked when it would be convenient for her to obtain my recorded statement (ahem, more like an interrogation).

I called Cord ** an accident investigator for Wawanesa at 1:37 p.m. to discuss my claim. We began to disagree on an issue in regards to getting my car fixed. He was mad we were arguing, so he blurts out, "I can't wait to deny your medical claim"! I then asked him if he's serious. I've never dealt with someone so disrespectful. He said he would deny my medical claim because I was arguing with him in regards to my car being fixed!!! LUCKILY, I had an attorney sitting next to me the entire conversation so they heard the entire call. We were on our way to an event and I was driving with my speaker phone on. Thanks Cord for saying that. The attorney is going to write a letter not only to Wawanesa, but also to the "Dept. of Insurance" for your unethical remarks.

On Wednesday September 14, 2016 I was waiting to get road assistance for two hours although I was in the center of Downey City at 8:00 PM.

For the last 3 days I have been unable to get hold of anyone at Wawanesa. I don't even know if they are still in business. I hope that nothing happens to my car since I still have a policy with that company. I wouldn't recommend this company to anyone.

I have had this Ins for years and years, was GREAT for years, small Co feel very personal. About a year ago I changed vehicles and had to call to take care of it. On hold for an hour, took days to get a person. Now I received a notice of cancellation due to non-payment, but never got a bill. AGAIN I called, on hold for an hour, hung up on once, hold forever. You have been warned. Choose at your own risk.

I have been with Wawanesa for my auto insurance for over 30 years. Even when going through my divorce, they split the account with no problems, added my husband when I got married again and added my children when they began driving. I have had several claims over the years including needing roadside assistance without any problems. They are quick to respond, took care of rental cars when needed, once I reported a claim, I never had to deal with it again. The service is great, the people on the phone are wonderful, claims adjusters easy to work with. I will continue to recommend them. A few times I thought to check rates at other insurance companies and once they heard I had Wawanesa, they said they couldn't beat them. Love this company!!

Wawanesa inadvertently placed my property insurance payment of 148.00 onto an auto policy, thus cancelling the property insurance for non-payment. They made no notification of policy cancellation. I received an auto policy bill with changed policy number in feb. 2016, I immediately paid installment of 458.16, with future installments due June and September.

I have been with Wawanesa for 6 years. I recently fell behind on my payments due to money being tight to the tune of $489. I was told by two or three different agents after placing me hold each time to consult with a higher up to "get approval" for me paying $100 a week for 4 consecutive weeks and then a final payment of $89. I was told this was approved with the condition while the payments were being made I would not be covered. I agreed to this. Well, after all payments were made I called and guess what? Yep, you guessed it...NO REINSTATEMENT. And furthermore there are no notes in their system to the above arrangements.

As I write this I have been on hold for this office way too long. I don't know if they have new management or what but keeping people on hold upwards of an hour without a choice to leave a message and receive a call back is unacceptable. I have been with them for about 17 years and this is the worst I have been treated. Yes the policies cost less but the service has decreased a 100 fold. After my year is up I will be moving my insurance unfortunately to a higher cost bracket but I need peace of mind. The woman just told me the supervisor will take care of it. They told me that yesterday and they told me that 3 hours ago. I cannot work until I have a copy of my insurance. It should not take this long to get a copy of my policy. Will they pay me for the two days I have not been able to work. I think not. Lost money. Gotta go to another company if I don't have it within the hour. Proceed with warning.

I had recommended them because of the great rates, but that was because I hadn't had to make a claim. Finally when I did it took me 3 hours the night I got a flat tire to find out they couldn't help me that night even though I had roadside assistance. Even if it was my fault, why did it have to take 3 hours of me on the phone on the side of the road! To make a really long story short, I just found out 2 MONTHS LATER that they are declining my claim. Even if it's not covered, why did it have to take 2 MONTHS to FIND OUT! Horrible service and non-responsive. After 16 years I will be switching insurance. I'm glad that it was just a flat tire and not a major accident for me to realize the service is horrible.

I called the company because of a increase of my policy. The word "endorsement" was used. Look this word up and find out who is associated with it. I called because someone hit my car and my car was parked. I was told I don't have to make a police report but, if I went through them I would "have" to pay my deductible. I pay the insurance and can't get any coverage for a hit and run and since I have been "endorsed" this will cost me more! I see that being in 19 zip doesn't get you "ZIP"!

Wawanesa Insurance has been my insurer for about 8 years and I've been very pleased with the cost. Last year I finally had the need to file a claim and was very pleased with the service and the way I was treated I have before, and will continue to recommend Wawanesa to my friends.

The rates are reasonable and agents are knowledgeable and helpful. I have not had any claims so far so I have no claims processing experience, however friends of mine with the same company have had good service on their claims.

Wawanesa has the absolutely lowest rates for good drivers. I just had AAA quote my current policy and their rate was more than double. Their service is great, they respond courteously and professionally.

Wawanesa has never raised our rates due to the fender benders that my kids caused as new drivers. Sure once in a while it may be difficult to reach the adjuster but when you take in to consideration the amount of customers each adjuster is assigned, it's not a big deal. My adjuster called me back usually within an hour of my call.

Their insurance rates are very reasonable if you are a good driver. They are friendly and attentive. I have been in two auto accidents since. Do have been insure with them almost 10 years now. They have been very helpful and calming in both instances.

This company is a junk, yes they are very cheap compared to other company, but believe me, you get what you pay for, a cheap and scam service. Someone hit on my car while it was parked in a one way street curb (hit and run) while I was traveling in San Marcos-CA. I called them to make a claim right after I saw the damage and I told them what happened and give all the information they asked for. The lady told me to wait until one of their adjustors call me. First in their website they false advertise that the people their office representatives works from Mon - Friday from 7:30 am to 7:30 pm, that's a joke and not true, they told me that they are open until 4:30 pm and after that you just get a message saying that they are closed, and if you try to reach anyone after 4:00 pm they are not in the office anymore.

Wawanesa Insurance is the best... They give you insurance that covers your car and what the state wants, will not push you into something you don't need, and no other company can beat their price. You can check out different values depending on how much coverage you want to carry on your vehicle. They have discounts for more than one car. You can contact the company by phone, online or by snail mail and receive their response by the same ways, too.

I have been with Wawanesa for over 10 years. I have never had to file a claim. Their rates are very reasonable and the payment methods are very adaptable and meet my needs. I will stay with this company until there is a good reason for me to change.

After being a satisfied Wawanesa car insurance client for years, transferring over our duplex home insurance to these profiteers from hell, it was an absolute nightmare. Over 8 months of agonizing waiting and relentless delays for a roof leakage damage and repair. They sent two or 3 estimators, inspectors, checked and took photo's of the damages to our bathroom and kitchen then told us they would be in touch. Month after month, delays after delays, the aggravation was building. We had to threaten them with a legal lawsuit if they weren't going to start the immediate and urgent renovation work soon.

Never had a problem. Rates are very reasonable and claims processed very quickly. Bills are always correct and they also let me know that they received the payments. Website is very cool.

Very quick and courteous service. Competitive pricing for insurance. I have dealt with them through more than one claim and they were very professional and quick to helping out my situation.

I have been a very satisfied customer of Wawanesa Mutual Insurance company primarily because of their low premiums, good service, reliability and consistency. I have referred them to several friends and they also have become satisfied customers of Wawanesa. I have not yet found another auto insurer who can beat their rates!

I only pay my premium once a year so I haven't had a lot of contact with them but every time I have had contact they have been helpful and friendly. The price of my premium is great.

Always correct invoice and the rates are the cheapest in USA. I don't need a rep as I just make a phone call and they answer all my questions.

An auto policy with Wawanesa can't be cancelled online by deleting the vehicle from your policy as the website leads one to believe. If you go this route be sure to contact Wawanesa to confirm the auto policy is cancelled. When I called to find out when will receive a refund was informed can't cancel policy online. Duh... just did. And as usual when called Wawanesa was left on hold. Left contact info for return phone call and had to carry around with me insurance info for whenever Wawanesa called back which was the next day at a very inconvenient time. Service is not in this company's mind.

What happened to Wawanesa? Use to be they answered the phone right away. Sat on hold for 30 minutes. Eventually took advantage of the option to leave name and number for call back. That was an hour and a half ago and no call back. All I want to do is transfer coverage to a new car. Glad I'm not calling for roadside assistance! Purchased insurance for new car elsewhere. Cancelled insurance with Wawanesa online. Obtaining refund for unused portion of insurance paid should be interesting. Doubt will come automatically and this company doesn't answer the phone or return calls. Wonder if this company is going out of business.

I just wrote a negative review regarding the bad experience trying to get through to Wawanesa, and although it was a very poor experience with them, I am happy to report that after calling a local number for them and being able to leave a voicemail message with them, that they did call me back and everything was okay.

Called many times before, waited until my phone battery runs out. Did again today. Actually waiting on my other phone as I am writing this. Trying to reach the office about the payment mailed on the 25th but no deduction was reflected on my bank. Just worried that my policy will suddenly be canceled.

I have been with Wawanesa for over 15 years and I decided to recommend it to my boyfriend - bad idea. We were involved in a car accident where it was the other party's fault (needless to say we have a police report and two witnesses) and Wawanesa is treating us like it was our fault. First, it took 3 days to get a hold of the person taking care of our case and they wanted my boyfriend to pay for the towing and junkyard storage fees just because our accident happened out of town.

Trying, trying contact to update my policy for over a week. From half to hour and half holding without respond and sometimes cut off the call. No communication connection. I just paid my policy and I am worry about the coverage. What's happening?

I have been with WAWANESA for over 15 years and I was very very happy. However in last few months I noticed the rate is going up and customer service is going down, even online is not possible to contact them. They are claiming that they are upgrading their system and it will get better. Meanwhile I haven't been able to contact them for a week. In my opinion when the company is going out of business operate like this. It's a shame that loyal customer like me who is working with WAWANESA for over 15 years and have my 3 cars and my house insured through them have to talk about them like this. Very poor customer service and high rate. I will say goodbye when my policy is expired.

I am just waiting for Wawanesa customer service to answer my phone for over one and half hour. The situation exist for longer time. Last month I was waiting for 35 minutes. It is frustrating. Wawanesa used to answer much earlier. I have Wawanesa homeowner policy and auto for many years. Otherwise Wawanesa is a very good company, they should have more options available on-line.

I traded cars last night and do not want to drive my new used car without insurance. I called Wawanesa at about 10:30 am; it's 11:55 and can't drive my new car. I am still on the phone to change.

I bought a new car for over a week and trying to add my new car to my current policy with Wawanesa but no one respond. I emailed, called, left message, no one even bother to call back as to right now I'm writing this complaint. I even pretended to get a new quote that when I get to spoke to a live person but they said they cannot take care of that then transfered me again which NO ONE responded. It's very dangerous to drive without insurance and the way Wawanesa doing business like this will cause a lot of problems to customers.

I am dealing with it right now. I paid my insurance payment to Wawanesa through my Bank of America online bill pay as I have for years. B of A made the payment 6/1/2015. I received a letter from Wawanesa on 6/10/2015 cancelling my auto insurance for non payment. I called them and after being on hold for over 30 minutes I finally got to speak to someone. I explained the situation and supposedly they checked and told me the payment was not made. I called my bank and was told that the payment was electronically made to Wawanesa on 6/1/2015. Evidently Wawanesa has misapplied the payment and the situation can be settled if they can get Wawanesa to answer the phone or call them back.

I was driving down a parking lot where a driver pulled out and caused our vehicles to collide. My passenger side panel and bumper and light broke leaving my car drivable but damaged. It took 4 days (and several calls with no one answering) for Wawanesa to get back to me before finally sending out a claim agent to assess the damage on the fifth day. It then called 3 more times to finally get a hold of them of which they told me they were still processing the claim and would contact me on a few days...

I just received my new automobile insurance policy & was horrified to read that my premium had increased for the SECOND year! Last year it was nearly $100, this year over $100! I am amazed because albeit I am a senior I have ALL my faculties, and a pristine driving record to boot! I have been with Wawanesa for many years & have garnered them many new customers. Yes, they are/were very reasonably priced, but these astronomical increases are totally unjustified!

Wawanesa was the lowest premium insurance company for many years but last year they increased their rate by 50% across the board. Now they are still looking for every opportunity to increase the price for individual policy holder. For example: if you say one thing (what if scenario) to find out if the rate would be lower, they will nail you with increased rate because you did not use the right word. Then you have to argue saying that you were just checking using what if scenario to see if I can lower the rate (my actual situation is not that) but it looks like the rate is going to increase, so I don't want the change.

We made our quarterly insurance payment, we get a notice from Wawanesa that it had not been paid. The payment was sent in a Wawanesa envelope. We find out the check was altered and cashed by someone else. Wawanesa instead of checking into, just told us "have your bank cover it." They never investigated their departments for fraud. Basically said are out the money.

I was turning left and opposite side had a red light so cars were all stop and they wave me to make my turn so I did. There was a 4th car coming on the lane that was suppose to turn right but she didn't; she just wanted to pass all the cars on the red light so she t-bone me in the right back side and then ran away and people start chasing her so she came back. She did not have a driver license and police said it was my fault 'cause I turn in front of her which I didn't since she had just pulled over from the previous exit. I had over 4 witness including people who saw her raining away and all, and Wawanesa call me to get my statement and to the name and phone number of all my witness, and I was told they will let me know when a decision is made. Car was fixed and Wawanesa paid of the claim but never really investigated nor they call any of the witnesses and after 4 month not hearing from them I call and call them that I finally got a call and was told that I was found guilty and no explanation about the investigation or anything. My guess they didn't investigate anything.

Been a customer for over 10 years, with one claim on my wife's car from a driver who fell asleep. Last month my truck was hit while parked on the street. They in turn send out a appraiser who sends me a copy. The adjuster calls to say that they aren't going to pay for all everything. I call and leave messages... nothing. After a month of crap, I get a phone call from their fraud investigator that my claim has been sent to him. Remember I am THEIR customer and THEIR estimator made the estimate. Subsequently, I have already fixed it myself and have the bill. After a recorded conversation asking questions like I was a criminal, I got them to agree to pay half of what THEIR estimate was and they won't budge. So I paid the deductible, and half of my repairs. Useless insurance company. Dirty lowdown filthy company.

I was involved in a car accident where the other party was at fault. My insurance Wawanesa sent me to get my car appraised at a shop they work with. the appraisal came very low, compared to the one I have gotten from the dealer. I expected Wawanesa to pay me the higher amount, but instead they were only willing to pay what their appraiser estimated, and nothing more. They insisted I could take my car anywhere I wanted, and they would probably pay a supplemental fee to the shop doing the work, but I wanted to keep the money, and not get the car fix. That is where I have a problem, because they are only willing to pay me what the lower estimates reads, although the repairs would cost a lot more. This is my car, and my money. I feel they are stealing from me.

I have been given partial denial for repairs on my vehicle that are the result of indirect damage from a car accident on 3/29/11. The damaged part on my car is the engine control module, which in Mitsubishi's, is not a part that usually ever has to be replaced. I have spoken to all 12 Southern California Mitsubishi dealerships from San Diego all the way up to Long Beach, and not one had sold one of these parts in more than two years, if ever. They also all say that this is a very reliable part in an eclipse, but that the violent jolt of the impact can cause serious damage in computer parts like these, and that there is no way that the damage was a coincidence.