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Wawanesa offers auto, home, renters and condo insurance to clients in Canada, Oregon and California. It provides competitive rates for its auto coverage policies, which come with flexible payment terms and the ability to file claims 24/7. The company offers free quotes and same-day coverage.
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Okay, first of all, I used to recommend Wawanesa to EVERYONE in my life. I know, for sure, I have switched 9 people over to Wawanesa leaving their existing insurance companies. That number is most likely higher as I've told sooo many people about them. Then this happened: I had been with Wawanesa for a long time with auto pay for my billing cycle.
Fast forward to January 2020 and I was hit with Corona virus really really bad. It got to the point of it almost taking my life. Fortunately I am very strong and knew I would defeat it. My guardian angels were seriously working over time for me. This took quite some time and somewhere during my fight to survive, my bills had gotten skipped and Wawanesa canceled my policy. Okay I understand that. However I had no idea this had happened and many months later I was finally catching up on my bank statements and realized, oh my gosh Wawanesa wasn't anywhere to be found. So I called them up and explained what had Happened and apologized over and over. The agent reassured me Multiple times that we could pick up where I left off and I could get my beloved insurance back on track.
After many questions (the usual) the once kind man returned to the phone with a very harsh/rude and judgmental tone and told me I had an accident on my record. Let's Back track, last May 2019, I was driving to my fiancé's dad's house at 11:00pm and a huge Bull elk ran in front of my jeep. As I swerved to miss it, I flipped my Grand Cherokee 3 times end over end, only to land upside down 148 feet away from a sheer 350 foot cliff that plummeted into the depths of the ocean. This is Located along Highway 101 on the Oregon coast. Long story short, I am a walking miracle because I made it out alive. It was very very scary and very very bad.
Well unfortunately when I called my insurance to report it and make a claim the lady agent at Wawanesa told me they couldn't cover it because I swerved and didn't hit the elk square on. Thus it was 'my' fault. Well after an hour of being stuck in my seat/seat belt, upside down confused and scared, I was finally pulled out by two teenagers that thought my Jeep was going to explode due to the mutilated condition it was in. An hour after that the paramedics and a police officer finally arrived.
After seeing the carnage of my wreck and me standing in front of him to tell him what happened, The police officer looked at me as if I were a ghost. He then proceeded to tell me, a lady in a similar vehicle 'hit' a bull elk square-on, about 3 weeks earlier, and she was killed on impact. The elk blasted right thru her window. He was the first one to the crash and the Crazy thing was is She was on the SAME stretch of highway I was on!. I explained this to the agent and told her, if I had not swerved, I would have hit that elk and been killed on impact. So swerving saved my life. But still, she said, 'yeah, sorry that's just how it is.' Bummer.. but I understood and moved on. Its just how these things go.
Moving forward to the man on the phone who said I had an accident on my record, he said since that happened he can Not help me whatsoever. And treated me as if I was some type of criminal or something. I was shocked. He then proceeded to tell me some 3rd party insurer miiight help me. Gave me the number and quickly got off the phone. I am just so upset. On the website Wawanesa says they forgive one accident. I've been a Loyal member for a long time and had held them so high in my life. I had never had a claim before that accident. So this sucks. I feel so stupid for thinking they would understand and respect me the way I had respected them. :'(.
Disastrous and obnoxious rates. As if my current insurance rates with you weren't enough, you went on to send a renewal policy with a sweet $600 odd despite having no accidents or tickets AND putting me on Auto Renewal. On what basis do you even calculate the rates for a person having more than 8 years of North American Driving experience?
My broker chose this company last year due to some miscommunication and I ended up paying a heavy 500 odd per month. Hold on - I'm a G License Holder with 7 years of experience in the US. They didn't oblige for that experience entirely and cleverly deducted 3 years from it - for some crazy reason - only to keep the insurance on the high side. Still, I had to go with this fraud company for a year thinking they would reduce the rates during renewal. BUT NO! They went to increase by 100 per month. FOR WHAT??? NO ACCIDENTS OR CLAIMS OR TICKETS! What do you increase it for?
We are in a Pandemic where people are struggling to meet ends, and here we have this insurance company with no empathy - blissfully doing rings around increasing the rates, even double for a few of them. I seriously hope someone files a lawsuit on these guys for the way they openly cheat their customers. I'm DONE with your insurance. STAY FAR AWAY! NEVER opt for Wawanesa.
Hi Prithvi, we apologize for the frustration you're feeling and would like to put you in touch with someone who can help. We provide auto insurance policies to California and Oregon drivers and based on your displayed city and state not being either one of those, we want to ensure we get you to the right person to help. Please message us your best contact number so that we may provide that assistance.
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My wife and myself have been with Wawanesa for over 20 years always great service and great rates. We insure two vehicles and pay less for the two of them than most people pay for one vehicle. A 2007 MBZ and a 2015 Subaru. I don’t need any other quotes. Thank you.
Hi Kirk, we thank you for this kind review and appreciate your continued loyalty!
I had Wawanesa for auto insurance for several years and overall the service was good. The rates do fluctuate, and I decided to go somewhere else with better rates. However, when I called the agent to cancel, she did not actually cancel my policy and I was charged for my cancelled policy. No problem I thought, mistakes happen. Of course, I call and the agent explains that I will need to send a picture of my bank statement to verify the charge had cleared. (This is honestly an outdated policy, customers shouldn’t be responsible to rectify mistakes and, like most other big companies, Wawanesa should be able to verify charges without the need to see my PERSONAL bank statement. Very invasive/weird way to work things.) On top of that, the agent explained that If that charges had made my account negative they wouldn’t be able to reissue the charge as negative charges get sent back.
I hope wawanesa agents realize the negative charges can go through and the bank will simply charge overdraft fees to the person. The logic behind it did not make sense. It does not apply to me as my account isn’t negative but God forbid if the charge made my account negative. I had to talk to literally five agents. Several told me they would “rush” my refund, another told me it would take five business days, well I called back today and was told a whole 15 BUSINESS DAYS to return my funds. If it takes over two weeks for them to process refunds to customers due to mistakes they made is outrageous. the system is really outdated because there is no way it takes weeks to return money. I wish they would reconsider updating their system as it’s not really customer service friendly. I am a poor college student who lost my job due to covid and I NEED my money. Freaking ridiculous. I had good service up until the point I decided to cancel.
Hi Stephanie, we would like to get you in touch with you to discuss your concerns. Unfortunately, we were unable to reach you by the number we have on file and a supervisor recently reach out to you via email. Please reach out to the supervisor at his provided contact information if you'd like to further discuss this issue.
Thank you for responding to my complaint and reimbursing me for the tow service. When I spoke to your representative they were very helpful. Hopefully in the future you'll be able to offer roadside assistance for older cars.
Yesterday my car broke down and I called for tow service and I found out I no longer qualify for roadside assistance I had to pay. I've been a policyholder for 2 years. I am pissed and looking for new insurance.
Hi Rachal, thanks for speaking with our supervisor regarding your experience. We understand your frustration in the matter and can see that regardless if indicated in customer documentation, it can still lead to a poor experience for our customers. While it may take some time to implement a change to our program in the future, we're glad to have settled on a solution for the meantime. Thank you for bringing this to our attention and allowing us to improve our service to customers like you.
I've been with Wawanesa for many many years but getting a hold of someone for service anymore is impossible. I had to leave repeated calls for my Broker that weren't returned. When I left a message they didn't make the changes to my coverage and I had to pay. I decided to try switching brokers, they told me I had to phone close to my policy being due and I did, then was told I needed a copy of the renewal so I waited for that and called again and I was told the agents are on vacation and there was no one there who could do that for me.
I left my number but that was a week and half ago. I've got a notice that if I didn't pay by renewal date it would be void so I tried to contact Wawanesa directly but there doesn't appear to be a way to do that because you are redirected back to the broker who won't answer the phone or fix your policy. Unless you are unemployed and have nothing better to do, I no longer recommend this company. I have one work day to left for renewal but the only thing they make easy is to send money. I'll be shopping around.
Hi Shirley, thanks for reaching out. If you have concerns regarding your broker, we would be happy to ask someone in Canada to look into this for you as we only have access to assist US policyholders. In order to assist you with this, please private message us with your policy number and your preferred method of contact.
THE WORST INSURANCE COMPANY! ABSOLUTELY CANNOT BE TRUSTED! After 4 years of paying premiums and no accidents, they increased our premiums by 25% for no reason and the next year cancelled us with 2 weeks notice for again absolutely NO reason. And they cancelled us during the COVID-19 pandemic. While other insurance companies are helping policy holders Wawanesa is cancelling them. They may be cheaper but believe me you’ll pay in the long run.
Hi Cory, we're sorry to hear about what you've described and would like to have a Specialist review your policy and provide assistance. Please message us your best contact number and we will put someone directly in touch to help.
I've never been so stressed out, as I am today. Wawanesa tried to cut corners and prolong my claim and this is what happened. On Wednesday Dec 4th , I noticed there was water on my floor of my dream car and few electrical issues (tail lights malfunctioning) after a several day storm. I called to make a claim in which no shop was recommended due to the brand "Aston Martin", so I had the car towed to a relatives shop about an hour away that had owned the same model in the past and knew the car very well.
On Friday Dec 13th, the adjuster gave an estimate under deductible to remove & install panels & replace the carpet with a "pending shop invoice". I called and mentioned there is nothing regarding the tail light malfunction, or electrical malfunctions & I was told "this is the initial claim & the shop will supplement..." Monday Dec 16th, he removed the instrument panel & mold was discovered, immediately called Wawanesa and told them there is mold and they need to send a specialist to clean the mold before any new carpets or such are installed. They said they will send the adjuster again. On January 12th the adjuster goes back to the shop, and apparently now the mold is everywhere. They call me to tell me there is $47K worth of damage to my car and I will be contacted in a few days to go over a settlement amount as they are considering it a total loss.
Two days later I get a call saying it's in investigation instead of the settlement amount. Which they sent experts and investigators to take statements and requested my phone logs. Today Friday Feb 21, they called me and said, "We are closing the investigation and will not pay anything to fix your car as it was the shops fault for letting the mold spread." The shop tells me he's not a mold specialist, that it's very hazardous & doesn't want to get near the car, breath or touch it. And that he contacted the insurance immediately and they didn't send any till a month later. Instead of the problem being solved, it became worse and now they are not helping me, I don't know what to do anymore.
Thank you for speaking with our Claim Supervisor. The cost of your initial damage was covered. Unfortunately, the independent repair shop sealed the vehicle for weeks with wet carpets inside which caused damage to your vehicle. We guarantee the work of repair shops in our network of approved providers, but we're not able to guarantee the work of independent repair shops and they're liable for the damage they cause. Please contact the leader you spoke with if you have any questions.
This is the worst experience I've had with a claims adjuster. I was rear ended by a Wawanesa driver. The adjuster was disinterested, rude and difficult to get a hold of and didn't return calls when I need to talk to them. More importantly the adjuster completely ignored the facts, evidence and my statement of the case and made up a story to suit her needs. She called me up to record my version with her mind already made up about the case. I know this because immediately after my phone testimony she denied my claim and said - get ready for this - "the insurance company always stands by their driver" - let that sink in. She had no interest whatsoever in listening to me.
In light of my multiple testimonies and pictures of the accident, she did not even consider the possibility that I was telling the truth that I got rear ended (even when the other driver admitted to "drifting off"). Wawanesa also have not contacted my insurance company which has left multiple messages them them. The adjuster categorically concluded that I caused the accident which was not even close to possible given the facts. All I was looking for was to have my car repaired after being rear ended. I will now settle my claim in small claims court.
A few years ago I was struck by someone who had an honest insurance company with professional service and cheerfully set me up for repairs in a week (State Farm). If I ever need insurance I will never get it from these dishonest folk. If I'm a client of Wawanesa and need a claim I don't think they will work with you. This company does not strike me as one with a meaningful purpose. This experience with them has left me furious, frustrated and pessimistic. My message to Wawanesa is; You should honor your moral obligations otherwise how can people trust you.
*Updated 2/3/20* Stephen, thank you for taking the time to speak with our Claims Supervisor. We apologize for the frustration that this accident has caused you. In a situation like your accident where there are conflicting accounts and no witnesses, insurers often need to consider evidence of damage. We use the physical damage evidence to both vehicles to support our decision. If you have any questions, please contact our Claims Supervisor.
This insurance company is not reliable. After they settle accident - they will not back you up for any additional repairs, warranty. They will side more with the auto body shop that they work with. High premium that keeps going up every year, but for that - they should at least make the effort to give you a good experience and service. Switch and bait must be their mission!
Hi Pat, we would like to have your claim reviewed by a supervisor to address your concerns. Please message us your best contact number and we'll put someone in touch.
Wawanesa Auto Insurance Company Information
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- Wawanesa Auto Insurance
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