Wawanesa Auto Insurance
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About Wawanesa Auto Insurance
Wawanesa offers auto, home, renters and condo insurance to clients in Canada, Oregon and California. It provides competitive rates for its auto coverage policies, which come with flexible payment terms and the ability to file claims 24/7. The company offers free quotes and same-day coverage.
Pros & Cons
- Flexible payment terms
- 24/7 claims
- Competitive rates
- Some customer complaints
- Limited availability
Wawanesa insures vehicles in Canada, California and Oregon. It offers flexible payment options, customized policies, free quotes, same-day coverage and 24/7 claim opportunities. It has some mixed reviews.
Top Wawanesa Auto Insurance Reviews
I've been a Wawanesa Oregon customer since March of 2017. I've not had a single problem. Customer service is fabulous. Everyone is very friendly and professional! Out of all the i...Read full review
I have been with Wawanesa for my auto insurance for over 30 years… A few times I thought to check rates at other insurance companies and once they heard I had Wawanesa, they said ...Read full review
What is Wawanesa auto insurance?
Wawanesa is a car insurance provider that services California, Oregon and Canada. Its auto policies range from basic liability coverage to fully comprehensive insurance with collision and medical coverage. You can request quotes online or over the phone, but you’ll have to purchase a policy from a phone representative or local insurance broker. Other Wawanesa insurance offerings include homeowners, renters and condo insurance.
How does Wawanesa auto insurance work?
To get started with Wawanesa, request a quote online or over the phone. You’ll supply info about your vehicle and driving history — only drivers who’ve been licensed for at least three years and had no more than one violation or at-fault accident in the last three years are eligible. In addition to standard coverage, Wawanesa also offers optional coverage including roadside assistance, rental reimbursement and manufacturer replacement part coverage.
Once you’ve customized your coverage, you’ll then buy your policy from a Wawanesa agent, who can apply any discounts you qualify for to help you get the best coverage for your needs.
Wawanesa car insurance quotes and costs
Prices for Wawanesa’s car insurance policies depend on your vehicle and driving history. Premium costs can range significantly; California and Oregon drivers might pay between $600 and $2,000 per year for coverage. The company offers flexible pay options, including upfront, partial and monthly recurring payments, though partial payments require an installment fee. Request a free quote online or over the phone for customized pricing.
Wawanesa auto insurance FAQ
Does Wawanesa cover drivers in Mexico?
How do you cancel Wawanesa car insurance?
Where is Wawanesa car insurance available?
Does Wawanesa offer a comprehensive car insurance policy?
Is Wawanesa car insurance good?
Wawanesa offers competitive insurance rates, comprehensive coverage options and 24/7 claims services. You have to purchase policies over the phone, though the company provides free quotes online. Some eligibility restrictions apply, and some customers have complained about Wawanesa’s service, so make sure to read reviews in your area before choosing your coverage.
Wawanesa Auto Insurance Reviews
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I have been with Wawanesa for a few years now. Yes, their prices were more comfortable than other companies. However, when it comes to a claim paying out of pocket makes up for it. I filed a claim, due to a hit and run. My issue is how the claim department handles the claim.The customer service was very poor, unprofessional, and horrible.
To begin with, their repair cost estimate was way below the cost estimate compared to another body shop estimate. They were missing parts that were damaged during the accident in the estimate. They initially authorize to sent their estimate check to the body shop where I took my vehicle for just "an estimate'. I never told them the body shop was going to repair my vehicle. Since the cost to repair was way higher than what Wawanesa estimated. I had to tell my adjuster Bruce that I never agree and I wasn't taking me vehicle there because I did not wanted to pay out of pocket. He explained if there were additional repair costs I should just submit supplemental request. Then we decided to fix our vehicle on our own to avoid paying out of pocket.
Well, at the end we end it up paying out of pocket to fix our vehicle because they take forever to review the supplemental, their estimated system repair cost is a joke, quoting absurd labor cost that any body shop will charge. At this point I decided to no longer renew my insurance and take my business to a company that may charge more but I will have the peace of mind when it comes to a claim. At the end I am happy that I will no longer have to deal with this horrible insurance company.
Hi Yesi, we’re concerned to hear about your claims experience and would like to have a supervisor reach out to you directly. Please share your feedback and information with us at firstname.lastname@example.org or call 877-220-2191 Monday through Friday from 7:30AM to 5:30PM and mention this review.
I have been a Wawanesa customer for many years now (about 15), and I used to think they were awesome until I had to file a claim over a stolen catalytic converter. I had a lot of issues with the dealership, and Wawanesa closed my claim before I could get the converter, leaving me to pay around $1000 out of pocket (my deductible is $300). Then, because my car is so high up & an easy target, my converter was stolen again. Note: I previous tried to avoid this- I was told by many people that the anti-theft items (like the cage) were bad and would cause problems, but I looked into every option. They simply wasn’t anything available for my car at the time. So my cat was stolen a second time. This time my adjuster promised he would take care of me, but it was all just a show. He called me at work one day and I could not answer (I’m a teacher, class full of kids, I can’t just take a break whenever I want).
He emailed me saying he would close my claim if I didn’t respond. I responded immediately. It was probably within 30 mins of the email. I also stated (or restated because I already told him the last time) that email was my communication preference since I am often not available by phone. I told him I was still waiting on the dealer because catalytic converters were back ordered. I asked him what else I needed to do. No response. He closed my claim and I again had to pay out of my own pocket. At this time, the price has gone up because of its high demand. I paid over $3,500 out of pocket. I tried to contact Wawanesa. No response. I did get emails about paying my upcoming bill though.
I couldn’t see myself paying more money to a company that owes me money and leaves me hanging, so I went to another company and to my surprise I’m actually paying a lot less now. I thought Wawanesa was so great. I even told all my friends, acquaintances, anyone I knew with auto insurance needs, about Wawanesa and now I regret it. I will be telling them what Wawanesa did to me. It’s so sad because I really thought they were the best, but they fooled me.
Hi Stevie, catalytic converter theft has become all too common and we are sorry to hear about your multiple experiences with it. Although you state you are no longer insured with Wawanesa, we would still appreciate the opportunity to review and address the handling of your two claims. Please share your feedback and information with us at email@example.com or call 877-220-2191 Monday through Friday from 7:30AM to 5:30PM and mention this review.
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I have had Wawanesa consistently for the past 8-9 years, as well as several years previously in the early 2000s. During the course of those 8-9 years, I have had to unfortunately file a few claims utilizing the optional "Home Systems Protection" coverage that I elected for when signing up for my policy. Mind you, I have never filed a claim previous to this, and as such, I was concerned with filing one and it affect my insurance premiums, etc. I was assured by their claims team that due to it not being a theft claim, but a mechanical failure claim, it would have no bearing on my policy.
Fast forward to 3 years later, I was sent a letter by mail from Wawanesa stating they would not be renewing my policy once the current term ends. As I read the letter, I felt as if I had done something terribly wrong, and was being punished for it. I called customer service and spoke to a supervisor who took my concerns and forwarded them to the underwriting department, and was told that I would hear something either the same or next day. I finally received a call 3 days later, and was told that the decision still stands. I have paid several thousands of dollars for my policies over the years with Wawanesa, and now they are penalizing me for actually using my insurance coverage. I used to always refer my friends, family and coworkers to Wawanesa, however, that will no longer be the case. I will also be cancelling my auto policy with them as well. I will take my business elsewhere.
Hi Jason, unfortunately the non-renewal decision still stands based on our current loss history guidelines. If you have any remaining questions for our Underwriting team, please contact us at firstname.lastname@example.org.
They would not renew my house insurance because of sewer lines are still cast iron. Never filed a claim ever and now they dumped me. Watch out there! They are willing to take your money and will dump you in a heart beat. It doesn’t pay to be loyal to your insurance companies over 20 years and no claims! They aren’t loyal to the customer. I now will tell everyone who will listen about this and recommend shopping around when it gets close to renewing time never again Will I fall for this.
Hi James, we're sorry for the frustration you're feeling and would like to help address your concerns. An underwriter has attempted to get in touch with you by phone twice this week but has only been able to leave messages. Please return her call at your earliest convenience.
Wawanesa rep called me and took care of all my concerns. Thank you.
I am a long time (10+ years), customer and have always been satisfied with Wawanesa customer service and policies, however I recently filed a claim for windshield replacement and was informed that I could only use Safelite. Three months later and still no windshield (back ordered) I spoke with Wawanesa about using a different vendor (same price and parts in stock) and was informed that Wawanesa would only cover up to 600 dollars for a 2300 dollar job. I have been driving 3 months + with a giant (dangerous crack). Wawanesa will not help, I am considering dropping my policy (4 cars and home) if they cannot resolve this issue. Also customer service on the phone lacks anyone who knows what the heck is going on (low level representatives working from home).
Michael, we apologize for any miscommunication you've experienced related to your claim. Although backordered parts is an ongoing issue in the auto repair industry, sometimes a dealer is able to locate a part before Safelite is able to. We're happy to hear you were able to able to locate the windshield. To be clear, you're always entitled to use the repair facility of your choice. A supervisor contacted you today to explain your options. Please contact her if you have any additional concerns.
I have been with Wawanesa since late 80s. Were pretty great until a few years ago. Their annual policy went semi annual at the same cost as annual. Recently rates went up and doubled. Customer service lacks professionalism. Hit a pothole in rain, bent 2 rims, company wrote it up as a Collision against my record! Unblemished record, never have had a collision with them. Time to move on...
*9/19/2022* Hi David, thank you for sharing your feedback. We'd like to have a supervisor reach out to you to discuss your concerns. Please kindly message us your best contact number and we can put someone in touch.
*Update 9/22/2022* David, we appreciate you speaking with us this morning regarding your policy. If you still have any questions, please don't hesitate to let us know.
I have a 2003 Suburban that hit a deer and did some front end damage. Wawanesa got the estimate and approved everything except the dash gauge cluster repair. They said that this issue was common in vehicles of that era so it wasn't covered. Huh? It worked before, hit a deer and then it didn't work anymore. Obviously a result of the collision. They said not covered because it is a common problem. I asked them what that has to do with it and then it dawned on me that they must be assuming I had this issue before we hit the deer and I'm trying to get it replaced as a collision issue...which it was.
I told them, "No it was working before" and they are accusing me of lying. They said, "Not at all, but it isn't covered..." but could never explain why! Escalated to a manager and was told the same thing...Still no explanation. I said hitting deer was a common issue too so why were other repairs covered? No explanation. I got the other items fixed and found a guy on Kijiji who is familiar with this issue and resoldered connections for me in an hour for $100 that fixed the problem. Now I have badly shaken confidence in Wawanesa claims...What new common issues will they find in my next claim?
Hi Dale, we apologize for the frustration you're experiencing. We provide auto policies to California and Oregon drivers and based on your displayed city, we believe your review was meant for Wawanesa Canada, not Wawanesa U.S. Please feel free to message us your best contact number and we'd be glad to have someone from the Canadian Customer Care team get in touch with you to provide assistance.
Wawanesa has resolved my issue. "Thank you Wawanesa." Things are ok. Am glad you reasoned with me concerning how I pay my car insurance.
I been with this Auto Ins Co since 2020. Prior to that I was lapsed for 2-3 weeks in 2020 due to a Bank Card that was expired, before that happened I was with them since the early 2000's. They sent me a notice stating they aren't accepting monthly payments any longer and that I will have to pay up in full the whole amount in order for them to keep me insured. I bet it something else, are they having everyone else do the same thing who has insurance paying monthly? I think they're weeding out certain customers who fall in a certain range because what they say one of the reasons is it's inflation and other reasons? Sure I bet it's other reasons? It will all come out in the end. Now everyone who can't pay upfront their insurance premiums are now scrambling to buy other insurance with other auto insurance companies.
*8/1/2022* Hi Ernestine, we’re sorry for the inconvenience and for the frustration you’re feeling. We thank you for providing your feedback and have shared it with our teams.
*Update 8/11/2022* Hi Ernestine, we want to let you know that we have changed our policy and you can renew using a monthly payment as you did before. If you’re interested in this, please contact us at 877-220-2191 Monday through Friday from 7:30AM to 5:30PM. We apologize for the inconvenience this has caused you.
The worst insurance service I've ever gotten and that's about 16 years of insurance experience. Might differ from Wawanesa in America but sucks in Canada. I was with them for 5 years raised my insurance twice for no reason, so this recent time I had got a new car so that's fine, I expected a raise in premium- I was paying $200/month for full. This renewal coming up in August my premium went from $200 to $370. I had contacted my broker a couple days before I got this in the mail and had phoned her left vm, she never got back to me. I had to end up calling them and speaking to someone else to help me cancel because I found other places that were literally offering half the price. Like ** off. No explanation as to why it went up. The worst customer service ever. I highly do not recommend them.
On top of that I feel like my broker didn't have my best interest at heart, she gave me the lowest deductible, I asked for a higher deductible quote (lowers premium) but she never quoted me for it. I am nice but if someone disrespects me like she has then im done. After all this the cancellation letter was supposed to come from her since shes my broker but she is non existent these days or blatantly ignoring me, the other girl had to send me the cancellation letter. Like a grow a pair and explain to me what happen. Coward. I was dealing with her for 4 years.. And this is how it had to end.
Hi Nikolett, we're sorry to hear about your experience. This page is for the Wawanesa U.S. company and we would unfortunately not be able to access your information to offer you help. Please reach out to the Wawanesa Canada team with your information at email@example.com so that they may assist in addressing your concerns.
I have been a Wawanesa customer for many years and now I'm being told that they will not accept monthly payments that they want the 6 months in full now and they understand that if I go somewhere else they don't care. They claim it's due to unprecedent times in claims to cover damages to vehicles etc. We pay a monthly fee to cover all these claims however once you do have an accident after 7 years they now don't have money to cover that accident so they want to get rid of you. Will not recommend Wawanesa to anyone and I will be making note of this to everyone on social media and any other platform that allows me to speak my voice.
Hi Gerard, we want to let you know that we have changed our policy and you can renew using a monthly payment as you did before. If you’re interested in this, please contact us at 877-220-2191 Monday through Friday from 7:30AM to 5:30PM. We apologize for the inconvenience this has caused you.
Wawanesa Auto Insurance Company Information
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