Wawanesa Auto Insurance

I have been with Wawanesa for a few years now. Yes, their prices were more comfortable than other companies. However, when it comes to a claim paying out of pocket makes up for it. I filed a claim, due to a hit and run. My issue is how the claim department handles the claim.The customer service was very poor, unprofessional, and horrible.

I have been a Wawanesa customer for many years now (about 15), and I used to think they were awesome until I had to file a claim over a stolen catalytic converter. I had a lot of issues with the dealership, and Wawanesa closed my claim before I could get the converter, leaving me to pay around $1000 out of pocket (my deductible is $300). Then, because my car is so high up & an easy target, my converter was stolen again. Note: I previous tried to avoid this- I was told by many people that the anti-theft items (like the cage) were bad and would cause problems, but I looked into every option. They simply wasn’t anything available for my car at the time. So my cat was stolen a second time. This time my adjuster promised he would take care of me, but it was all just a show. He called me at work one day and I could not answer (I’m a teacher, class full of kids, I can’t just take a break whenever I want).

I have had Wawanesa consistently for the past 8-9 years, as well as several years previously in the early 2000s. During the course of those 8-9 years, I have had to unfortunately file a few claims utilizing the optional "Home Systems Protection" coverage that I elected for when signing up for my policy. Mind you, I have never filed a claim previous to this, and as such, I was concerned with filing one and it affect my insurance premiums, etc. I was assured by their claims team that due to it not being a theft claim, but a mechanical failure claim, it would have no bearing on my policy.

They would not renew my house insurance because of sewer lines are still cast iron. Never filed a claim ever and now they dumped me. Watch out there! They are willing to take your money and will dump you in a heart beat. It doesn’t pay to be loyal to your insurance companies over 20 years and no claims! They aren’t loyal to the customer. I now will tell everyone who will listen about this and recommend shopping around when it gets close to renewing time never again Will I fall for this.

I am a long time (10+ years), customer and have always been satisfied with Wawanesa customer service and policies, however I recently filed a claim for windshield replacement and was informed that I could only use Safelite. Three months later and still no windshield (back ordered) I spoke with Wawanesa about using a different vendor (same price and parts in stock) and was informed that Wawanesa would only cover up to 600 dollars for a 2300 dollar job. I have been driving 3 months + with a giant (dangerous crack). Wawanesa will not help, I am considering dropping my policy (4 cars and home) if they cannot resolve this issue. Also customer service on the phone lacks anyone who knows what the heck is going on (low level representatives working from home).

I have been with Wawanesa since late 80s. Were pretty great until a few years ago. Their annual policy went semi annual at the same cost as annual. Recently rates went up and doubled. Customer service lacks professionalism. Hit a pothole in rain, bent 2 rims, company wrote it up as a Collision against my record! Unblemished record, never have had a collision with them. Time to move on...

I have a 2003 Suburban that hit a deer and did some front end damage. Wawanesa got the estimate and approved everything except the dash gauge cluster repair. They said that this issue was common in vehicles of that era so it wasn't covered. Huh? It worked before, hit a deer and then it didn't work anymore. Obviously a result of the collision. They said not covered because it is a common problem. I asked them what that has to do with it and then it dawned on me that they must be assuming I had this issue before we hit the deer and I'm trying to get it replaced as a collision issue...which it was.

I been with this Auto Ins Co since 2020. Prior to that I was lapsed for 2-3 weeks in 2020 due to a Bank Card that was expired, before that happened I was with them since the early 2000's. They sent me a notice stating they aren't accepting monthly payments any longer and that I will have to pay up in full the whole amount in order for them to keep me insured. I bet it something else, are they having everyone else do the same thing who has insurance paying monthly? I think they're weeding out certain customers who fall in a certain range because what they say one of the reasons is it's inflation and other reasons? Sure I bet it's other reasons? It will all come out in the end. Now everyone who can't pay upfront their insurance premiums are now scrambling to buy other insurance with other auto insurance companies.

The worst insurance service I've ever gotten and that's about 16 years of insurance experience. Might differ from Wawanesa in America but sucks in Canada. I was with them for 5 years raised my insurance twice for no reason, so this recent time I had got a new car so that's fine, I expected a raise in premium- I was paying $200/month for full. This renewal coming up in August my premium went from $200 to $370. I had contacted my broker a couple days before I got this in the mail and had phoned her left vm, she never got back to me. I had to end up calling them and speaking to someone else to help me cancel because I found other places that were literally offering half the price. Like ** off. No explanation as to why it went up. The worst customer service ever. I highly do not recommend them.

I have been a Wawanesa customer for many years and now I'm being told that they will not accept monthly payments that they want the 6 months in full now and they understand that if I go somewhere else they don't care. They claim it's due to unprecedent times in claims to cover damages to vehicles etc. We pay a monthly fee to cover all these claims however once you do have an accident after 7 years they now don't have money to cover that accident so they want to get rid of you. Will not recommend Wawanesa to anyone and I will be making note of this to everyone on social media and any other platform that allows me to speak my voice.