Wawanesa Auto Insurance Reviews

This is the worst experience I've had with a claims adjuster. I was rear ended by a Wawanesa driver. The adjuster was disinterested, rude and difficult to get a hold of and didn't return calls when I need to talk to them. More importantly the adjuster completely ignored the facts, evidence and my statement of the case and made up a story to suit her needs. She called me up to record my version with her mind already made up about the case. I know this because immediately after my phone testimony she denied my claim and said - get ready for this - "the insurance company always stands by their driver" - let that sink in. She had no interest whatsoever in listening to me.

This insurance company is not reliable. After they settle accident - they will not back you up for any additional repairs, warranty. They will side more with the auto body shop that they work with. High premium that keeps going up every year, but for that - they should at least make the effort to give you a good experience and service. Switch and bait must be their mission!

I have unfortunately had two claims in the past year for issues in my condo and both times I have been shorted on payouts. The first time, I was advised that if the actual repair work exceeded the original estimate, that I would be compensated for the difference. Instead, I was met with silence after several emails and finally gave up and had to use a cheaper contractor.

I’ve had Wawanesa auto insurance for, roughly, 20 years. Zero accidents, zero claims. On our recent renewal our rate increased 20%. Turns out it was because our parked motorcycle (not insured by Wawanesa) fell over and the CHP made a report of it. No damage, no claim, no payout. Just an excuse to raise our rate. We’ve had homeowner’s insurance with Wawanesa for one year. Just learned they’re not renewing because we have a hobby vineyard - not commercial. Lesson learned - I can’t afford cheap insurance. It’s like the airlines. Teaser rates and then look for any excuse to make you bleed. Strongly advise looking elsewhere.

Wawanesa Insurance was recommended to me by a friend in the Insurance business around 18 years back. I have had Automobile coverage with them since then. All these years, I would simply pay the premium and hope I never have to make a claim (against any insurance company :)). While Low rates get you in the door, it is critical to know how an insurance company handles your claim, when and if it happens. In the past few years, I made a couple of roadside assistance claims. Handled promptly and well, and I was on my merry way each time in a timely fashion.

I have been with Wawanesa for 15+ years. In early 2018, I traded my 2003 Volkswagen for an Infiniti. I called them to switch vehicles and got an addendum that showed the Infiniti. Six months later, my policy renewal still had the Volkswagen. So, I called them again and told them that the Volkswagen was gone and they told me that they never switched the policy back in February so I had to pay more money. I was angry but what was I going to do? Tonight, while checking my policy, I realized that the Volkswagen is still on the policy almost 2 years later! I always thought that the policy increase was because the new car was an Infiniti. But, now I realized it was because they are charging me for 2 cars when I only own 1. I am going to be calling customer service next week. But, I am starting to think that this company has no clue what they are doing. I am seriously thinking about leaving for another insurance company.

I was in an accident with someone that has Wawanesa. I was not at fault but now after filling claims with both mine and this insurance they come back to me to tell me that they believe it's my fault even though the police report says totally different. Took them so long that my car is already fixed and I'm going to be suing.

Wawanesa reached out to me and explained why my rates went up. It turned out there was a violation on my DMV record that was supposed to come off. The person working with me was very helpful and I am changing my ratings to a 5. Once i take care of the violation, Wawanesa will retro the rates back to the original terms.

I showed up to pick up my car from a friend's house Monday morning to go to work. I notice right away that somebody ran into my car. I called the police and made a report. Then called insurance and made a claim. Little did I know that who or whatever hit my car. Hit it twice. So I called insurance back as soon as I seen other damages. They made me feel like I was neglected toward handling my responsibility in reporting the incident. Now they are saying I need to make another claim because I didn't Initially report the other damages. So now I have to pay two deductible for somebody else's incompetence. It's bad enough I have to pay one deductible for somebody's else's stupidity. Whoever Their adjusters are, Are worthless. If you can see the damages to my vehicle you can tell it from the same vehicle. You guys need a better claims Department.

My car was rear ended. First it took about 5 hours for tow truck to arrive. This was Irvine, 10 minutes from downtown, not some remote area. Then they lost my car for 3 days and didn't know where it was. Finally, it was taken to a body shop they recommended (Carstar McLaren Lake Forest). Initial estimate was 4 weeks. It took them over 2 months to get the repairs done. All this time communication with Wawanesa was horrible. Then, rental company bill came in and submitted for reimbursement. No follow up from wawanesa for 2 months. I had to call other party's insurance to find out. Turned out AAA did everything first week and Jessica **, a claim represenative from wawanesa, simply didn't give a damn. Had to call her supervisor to advance the case. I still have bad repairs by body shop manifesting themselves. A bolt here, a gap there, broken pin, loose screw. Calling wawanesa to get repairs is a nightmare. Nothing gets done.

We have been insured with Wawanesa for 23 years. For the 1st time we filed a claim due to my hitting our garage post. Everybody from Shelby ** to Darren ** and the entire Claim Service Team were soooo helpful and understanding. We were kept appraised of every action including car rental coverage. We chose our own auto collision center to repair the damage and are very happy with the results. Thank you Wawanesa for allowing the car not to be a total loss.

Never had an accident or any tickets and drive under 12,000 miles a year and this company increased my rates every year. I am now 63 years old have a two year old suv and a another vehicle driving 4,000 miles a year. After research several other companies and taken courses to help with my insurance cost I am going save over $200 with another company. This company was once a good company and now it is just like most other insurance companies GREEDY.

I unfortunately had two separate claims with Wawanesa within one year. I had the insurance for 8 years before ever having to make a claim. During the claims process, the agents always seem bothered that you're calling them or trying to get answers. They have no respect for their insureds and treat you as if you're trying to fraud them. I was found not at fault in both claims, but they have no interest in helping to resolve the claim. The entire process was extremely frustrating! They find any excess to not pay or and reduce payment to the lowest amount possible. This is a low budget insurance company. They will save you money in premiums, but not provide any valuable service once you have to file a claim. I used to have AAA insurance and always received stellar service. I'm changing insurance companies!

Have never had any issues, price for insurance is reasonable. Have been with them for over 40 years, never any problems. Company has been in business for a long time, always a fair and equitable price for customers.

I submitted a claim recently with Wawanesa Insurance after some damage occurred to my car when I parked it in my apt complex's guest parking overnight. There was damage to the windshield and right fender. I had no idea what occurred. Instead of assisting me with my claim, they assigned me to one of their claim adjusters who basically called me a liar. She said my car was in motion, hit a cement post and the windshield damage was another accident. This is without any proof. So a total in damages of $1377 was reduced to basically nothing, and they gave me a check for $60 to cover my damages. Just a deceptive and dishonest company.

My mother was a long time policyholder (over 25 years) for homeowners and auto insurance. After her sudden death, this company was so difficult to work with and offered so little guidance. As if it wasn't bad enough losing my mother but to get the runaround and then cancel all policies with no options was ridiculous. I understand they have policies but some assistance and sympathy during this terrible time would have been appreciated.

Well I never really had any issues and we've been with them for 10 years now. They're pricing is affordable if you have a good driving record and the coverage is certainly sufficient. I don't like that their customer service hours are limited, and that they only have a San Diego office (probably because they're Canadian based). With that said, if you've got a good driving record I would recommend you give them a shot.

If you get into an accident no matter how big or small they won't assist you and often will breach their contract of good faith. They will delay, delay, delay to encourage you to give up and will not perform their duty as an insurance provider. Also they don't do any of the work and will make you do your own investigation and submit evidence which is their job and what you pay them for. You are guilty from the start and even after presenting enough evidence they won't help you and create more distress. I advise anyone using this company to file a complaint with their state insurance commissioner if they have been harmed.

I had a bad experience when I called for a Roadside Assistance. My car keys and phone got locked In the car on my birthday. I just borrowed a random guy's phone in the parking lot to call but the guy assisted me took too long to process it. The guy I talked to said there is someone coming but I waited for 1 hr and 30 mins but no one came. I called up again and borrowed the security phone, this time the guy I talked to said someone already came and did the job but no one came. He said he's sending another service to unlocked my car but I don't want to keep waiting so I get creative. I took two small branches and tie it with my shoe laces and try to get the keys out because my car windows are slightly open. I got car key out. And ended up not getting any service from you. I'm so disappointed because it was my birthday, I really want to go home and celebrate and I'm also having a bad day then this happened. :(

UPDATED 08/14/2019:1.5weeks after leaving Slaims supervisor (Annett Howell) a message to call back I'm still waiting. The regular claims guy called back and had no updates. I insisted a call back from a supervisor and he told me that would be tomorrow... thats 1.5 weeks ago

Do not use this insurance. They will trap by giving you lower rate than other insurance and then they will not pay out to you when there is a claim, plus they will increase premium without cause. Most of us sign up and forgot to shop around. This insurance company is not worthy for a 100 bucks discount if they don't pay you when there is a claim or try not to pay properly. As little as they could. I was in that trap. I had them for 20 yrs and a good driver discount and all that but when I made one little claim which didn't even cost much to fix car, they didn't pay me at all by appraising it all under my deductible amount. It sucks. I urge anyone to see review before getting in with them. I did not see review when I sign up with them. My bad.

If you are seeking credible and honest insurance I would avoid this company. They will take your money and not help you when you really need it. I was involved in a car accident and they said it was 100% my fault without a second thought,and decided in their best interest to not do anything because it would cost them too much time and money. In summary, they don't do anything, just look at the many negative comments from people similar experiences they all can't be lying. The purpose of insurance is so you can have peace of mind and protection but this company doesn't look out for their clients, their clients are the ones feeding them so they are biting the hands of the people that pay their bills and expenses. Don't say I didn't warn you. They do this on purpose so they can raise your premiums and continue to do harm to their customers.

Have been with the company for more than 14 years and all the recent rate increases are just too much to swallow. In the last year or so my rate increases from about 800 to 1000 and the latest to 1200 (not to include all the "mild" increase prior). With no accident or anything, it is just hard to accept. To be fair the latest increase is mostly due to me replacing a car with a new Volvo. However when I check other insurance company the volvo should cost less to insure than my previous car. Anyway I have dropped Wawanesa for homeowner insurance early this year due to same reason and I guess I'm doing the same soon.

I was with Wawanesa for almost 3 years. For the first two years, at the end of a 12 months plan. I would receive 1 to 3 refund checks equaling about $100 a piece. 7 months After my second year I cancelled it and I received a check for a little under $300. I cashed it and 3 months later they informed me that THEY messed up and THEY want their $250 back!

While attending a New Years party in South Central Los Angeles two of my Vehicle was vandalized. I filed a police report and then a Claim with My Insurance Company, Wawanesa. My 2014 Cherry red Lexus GS350 and My Burgundy 1980 Porsche Targa 911. I expressed to Wawanesa that I believe both cars were targeted because of their Red Color in an area populated by “Crips” gang members in the same area where recently The Rapper Nipsey Hussle was brutally murdered. Soon after, I was interviewed by a representative of Wawanesa, then I was contacted by their Lawyer.

It’s literally going to take 3 hours to get a jump start in the greater Los Angeles area. AAA would’ve been here in 15 minutes. I’ve never in my life had to wait so long for roadside support. Skip their roadside support, it’s an embarrassment and a waste of money. And Wawanesa, if you’re going to suck so bad at something, just stop offering it. Thanks to trusting you, I’m in a massive bind. As soon as humanely possible, I’m leaving to AAA.

I bought a used 2016 Honda Civic LX and called Wawanesa the next day. My full coverage went up about 26 to 30%!!! Never been in an accident nor file a claim. I work close to my home and my wife stays home. I called a second time because they made an error on my vin number, the gentleman raised my rate again!! Are you kidding me!? His excuse was that the first customer agent made a mistake. I began to ask him questions about the rate hike and he keep saying that's my new rate. Finding a new insurance company. What happened Wawanesa???

Made a claim against this apparently very unpopular company when the driver of their client's car hit me as I was trying to exit a multi lane traffic circle. The other driver was in the outermost lane, to my right, even though she was going 3/4 around the circle, failed to yield to the car to the left, my vehicle, so as I exited to the right, she kept going and swiped right into me. Unfortunately police too busy to show up.The ludicrous Wawanesa assessment was that I was changing lanes in the traffic circle and hit her, so apparently they're as ignorant of how to use a roundabout as the other driver.

Unsafe! My granddaughter has been stranded in a college parking lot for three hours waiting for a tow, at night?? Unacceptable! The call centers are in Oklahoma, Texas, wherever! Oh, and no supervisors are available to file a complaint? Seriously! I have to wait until morning to call the San Diego office to complain? How about refunding me for 20 years of worthless towing fees!!! Shame on you Wawanesa for not keeping drivers safe!

Recently got married so since I had Wawanesa insurance under my parents, the hubby and I decided to stick with Wawanesa and get our own plan. I've had Wawanesa for about 8 years and thankfully never had any accidents. About a month and a half ago while my hubby was getting a haircut, this girl ran into our parked truck and ripped the front bumper off. Thankfully, we were able to get the girl's info and placed a police report. This is what I'm confused about... They have her insurance and we still have to pay our $500 deductible? Also, they only cover the daily car rental fee. We needed a car for three days so they covered $30/day but they don’t cover everything else. We had to pay $170 out of pocket. So inconvenient. Why doesn't her insurance reimburse us for this?

We have never filed a claim before. After 15 years with Wawanesa we had to file a claim on our motorhome. It's was absolutely horrible dealing with representatives. Took over 1 month to get windshield done and then Wawanesa told you one thing and did another when it came time to pay. After several phone calls and talking to several representatives because you can never talk to your assigned claim representative she was never available. They never did what they said. It all comes down to never file a claim with this company.

My 2019 BMW windshield cracked to a point where it cannot be repaired. I called Wawanesa to file a claim for a replacement and it turned out Safelite is the company that takes care of their glass repair/replacement claims. I filed my claim on 4/17/19 and decided to have the dealership replace the windshield since it involved recalibrating the cameras, which Safelite does not do.

Long time customer (like 30 years). Wawanesa has always been good to me. Like others I dislike the 6 month pay program. And I can see how sending a pic of damage to a car could cause some confusion in assessing a correct amount to cover the damage. But other than those two policies I've found Wawanesa to be prompt in coverage of damages and amounts to cover the damage more than enough. My personal experience on the few mishaps I've had is that once contacted they've had an adjuster come to my house within a couple days and once written up I've had a check in my mailbox within 10 days thereafter made out to me. And me alone so I'm free to pick whoever I want to fix the damage.

My husband was rear ended by a driver and was found 100% “at no fault”. Wawanesa was able to contact the “at fault driver’s” insurance company, only to tell us the driver claims it was my husband's fault. Wawanesa said they would issue us a check but we would have to come up with our 500.00 deductible. Once the check is issued, they would send our file to their recovery department and they would then try to collect the money from the “at fault driver’s” insurance company. We would get our deductible back but it could take 1 1/2 years to 2 years.

Been a policyholder for over 10 years now. No one can come close to beating their rates, and I check yearly. We have 5 drivers on the policy, 3 of which are our sons. When I was hit by a drunk driver and when I was hit by a driver that was texting and driving, my rates never went up, I never got dinged in any way and Wawanesa took care of everything for me and I was never inconvenienced in any way, besides the actual accident itself. I always recommend Wawanesa to everyone, I trust them completely and it's refreshing to deal with an insurance company that doesn't gouge you and takes care of you.

Had a rock hit my windshield and got a crack along with line going across it. Called to have a replacement and it seems Safelite is the one who does the repairs now. They told me I had to pay for the deductible and maybe Wawanesa would cover the rest but that depends on the billing department. They were supposed to call with a couple days but never called so I pushed my appt further away to found out if they would cover the rest.

Filed a claim for vandalism mid-Feb. 2019, window was broken and rain had gotten into car. Reported damage minutes after it happened and 2 weeks later they tell me that the damage from the rain is a separate claim, so I waited 2 whole weeks before they told me, then had to start claim process over again. Waited another week for another adjuster to take photos of rain damage, and after adjuster left, the car won't start. Adjuster nor Wawanesa will take any responsibility for this fact and car has now been sitting in driveway for over one month.

Stay away...changing insurance ASAP. In a nutshell I’m paying full coverage and they won’t pay the difference after my $500 deductible to get my windshield replaced and recalibrates due to camera sensors. I must choose from the preferred provider list. If I want to take it to my dealership where I bought this new vehicle I must pay the difference and submit a claim for reimbursement (But Wawanesa can’t confirm that they will approve the claim for refund)... Ugh worse insurance I’ve had by far! STAY AWAY!

I was loyal with Wawanesa insurance for more than 20 years and now I have to switch to other insurance company. Wawanesa used to be a great insurance company. I looked back at my premium, compared 2019 renewal to 2017, and realized that they raised my premium 26%. I had no tickets, no accidents, no claims since I had Wawanesa. I switched to other company and got better rates, better coverage. Wawanesa is supposed to have lower rates than other companies because Wawanesa does not have agencies. I called them and asked why my premium got higher and higher. They said because of the cost of living, they had to raise. I just laughed and walked away from Wawanesa.

Had my Truck Stolen recently. The claims process was a absolute nightmare, the adjuster felt her only role was to watch from the sidelines and deny expenses, not helping me through the process, no consultation, no helping deal with the Autobody shop, not even forwarding them the information I had given her. We could not even reach her by phone. Always had to e-mail. My truck was gone for 3 months!! for repair and came back with a list of issues that I needed to "deal with through the Autobody shop" or fix myself.