USAA Homeowners Insurance

Most of the staff are creative and careful about their consumer. A few month ago I contacted with this company and call them. The Person answer all of my question that I asked for. They completed all document and make the process easy.

USAA is attentive and thorough. I know they will follow up with me quickly on any question I have, and explain things thoroughly. I haven't had to file a claim with them for this, but friends who have tell me they process claims quickly.

USAA is hands down the #1 insurance company in America. I submitted a claim due to a broken furnace that had sustained water damage. I began getting frustrated with my adjuster for how long it was taking. This was my first time submitting a claim and I wasn't aware of the length of time it usually takes. He was gathering information and working a bunch of other claims at the same time. I have to admit I was a little rude and even threw in the towel at one point telling my adjuster to close my claim and that it wasn’t worth the trouble. He was very patient with me throughout the whole process and didn’t give up on me. Scott at USAA really took care of me. I will continue doing business with USAA for another 20 years thanks to Scott!

A couple of years ago, I had a claim for a home invasion and loss of items due to robbery of items both personal and replaceable. The agent handling the claim was very professional and had much empathy for our predicament. The claim was handled in a timely and honest fashion.

Very responsive & knowledgeable. Go well above and beyond anything that could be expected. They are available 24 /7 and you get a reaction as to their expected actions almost immediately. Their estimates are fair and companies they recommend are excellent.

I have home and auto with USAA. They use to be a good company. But WOW have they changed!! I filed a home owners claim for water damage. It's been 4 days and STILL no call, email, nothing. No acknowledge whatsoever of my claim. basement is flooded, more damage is happening daily and I can't even talk to a real person. I have left messages daily. Guess I will be taking my home, life, and auto business somewhere else. I can't believe how bad their customer service has become. PLEASE stay away from the new USAA!!

My mother, a USAA insured for 62 years, filed a claim with USAA when her condominium flooded due to a leak in a water heater in the unit upstairs from hers. That was more than three months ago. The USAA agent first required us to force her HOA to file a claim with its insurer even though the HOA did not believe it was a covered claim with their insurance. The agent told us her USAA coverage would not kick in until we got an answer from the HOA’s insurance. We finally got a denial from that company, which I immediately passed on to USAA. Since that day, the agent has failed to respond to any of our four emails or phone calls requesting permission to proceed with repairs. The only thing we are left with is silence and frustration.

My house burned down 2.5 weeks ago. USAA put me and my dogs up in a one bedroom hotel in one of the worst neighborhoods in town. My dogs have now been attacked twice by other aggressive dogs at the hotel, USAA doesn’t seem to care as they are making no effort to find me something permanent. And I have had virtually NO communication with my “adjuster“.

My family has used USAA Homeowners Insurance for decades. My father was a USAF career fighter pilot. My parents have had USAA for at least 40+ years, and never filed a claim for their home. However, my mother now age 94 sustained roof damage during the past year, which also caused water leakage to her ceiling in the south side of her house. The estimate from USAA was less than the amount of 3 roofers in her area, and USAA says now that they will not cover the inside ceiling water damage. They just seem to create one excuse after another. The USAA adjuster named Christoper ** has been very upsetting to work with. Again, my mom is 94 and I have power of attorney to help her. I also have USAA homeowners insurance for my home at a cost $600+ per month. Together with my mother’s insurance USAA is getting nearly $1000/month for insurance premiums.

USSA covers everything I need as far as insurance, home, auto, life. They also have banking services, credit cards. They honor the veterans with their products. Their children get the same benefits as their parents.