USAA Homeowners Insurance

Most of the staff are creative and careful about their consumer. A few month ago I contacted with this company and call them. The Person answer all of my question that I asked for. They completed all document and make the process easy.

USAA is attentive and thorough. I know they will follow up with me quickly on any question I have, and explain things thoroughly. I haven't had to file a claim with them for this, but friends who have tell me they process claims quickly.

USSA covers everything I need as far as insurance, home, auto, life. They also have banking services, credit cards. They honor the veterans with their products. Their children get the same benefits as their parents.

I have never paid a cent for any repairs to my house. Customer support is spectacular. They are always Johnny on the spot when I need help. Rates and premiums can't be beat for military. Military friendly.

As a military member I ended up getting my banking and insurance needs through USAA. When I bought a home I thought they would be a good option that "takes care" of military members. I had a faulty roof that somehow the VA home inspector missed. Caused severe internal damage to my home. I went to submit a claim with USAA and they refused to cover the roof citing the previous home owner's "faulty workmanship" but agreed to cover the internal damage.

After thirty-five years with State Farm, I switched to USAA, having heard good things about them. Alas, all of the good things were clearly lies or propaganda put out by USAA, itself. Upon filing a claim when an upstairs toilet valve went out and left significant water damage to my home, USAA hired ServPro of Montgomery County, Tennessee. Throughout my unfortunate tenure of dealing with ServPro, I was fed nothing but lies--all of which can be proven through USAA's Claims Communication Center, as well as emails and texts from ServPro--with failed deadlines, missing property, inept workmanship, and, ultimately, ServPro's abandonment of the project, which left my home in worse condition than it originally was when I bought it as a fixer upper twenty-two years ago.

Moved into my condominium 07/20 and in September 2021 my water heater started leaking from the bottom at a fast rate. At 6 am HOA that morning was banging on door for me to shut off water to my water heater but a lot of water had soaked into 2 apartments below mine causing $17,000 damage to these apartments.

Here it is almost 4 months later and nothing. As a matter of fact, they said since I wasn’t negligent - quote “If it was a bathtub that overflowed and I was at fault I would be covered.” What kind of insurance company would say if I was 100% negligent they would cover the damage to the condominiums below, but since this water heater was a catastrophic failure and no fault of mine, no coverage. Makes no sense to me, 30 year member with no property claims ever. It’s quite unbelievable.

Wind storms have been a problem and causing issues with roof. I filed a claim after having independent roofer and home inspector come out. Both stated a new roof was needed. However, USAA stated only $500 repair. I fought for weeks, finally had to pay out of pocket for new roof or would not be able to close on the home. This experience lets me know I will not be using USAA for our new home or any other services.

I have home and auto with USAA. They use to be a good company. But WOW have they changed!! I filed a home owners claim for water damage. It's been 4 days and STILL no call, email, nothing. No acknowledge whatsoever of my claim. basement is flooded, more damage is happening daily and I can't even talk to a real person. I have left messages daily. Guess I will be taking my home, life, and auto business somewhere else. I can't believe how bad their customer service has become. PLEASE stay away from the new USAA!!

My mother, a USAA insured for 62 years, filed a claim with USAA when her condominium flooded due to a leak in a water heater in the unit upstairs from hers. That was more than three months ago. The USAA agent first required us to force her HOA to file a claim with its insurer even though the HOA did not believe it was a covered claim with their insurance. The agent told us her USAA coverage would not kick in until we got an answer from the HOA’s insurance. We finally got a denial from that company, which I immediately passed on to USAA. Since that day, the agent has failed to respond to any of our four emails or phone calls requesting permission to proceed with repairs. The only thing we are left with is silence and frustration.