USAA Life Reviews

For 3 year I have had homeowners insurance with this company, started out around 3200 and every year the rate has increased and not even a physical call about the increase, this particular year the increase was at its highest around 2400 dollars putting my new rate around 6970.00. (Wow.) No one called about this increase, except for my bank leaving a text message that my mortgage was increasing 450.00 due to homeowners insurance. What part of the military do you actually help and support, not this veteran that's for sure. I have found compatible homeowners insurance around the 4700 range. I had auto insurance with this company as well and cancelled that after several price hikes as well. Even refused to refund my 161 auto insurance after i switched within my 6 month pay period and they told be why, "your policy had changed (not by my doing) even after I paid my rate for six months, that's how much I owed them."

I would recommend for medical coverage outside U.S. when traveling. Thank you to USAA for providing this service as a partner to its members. I would have been at a loss without USAA recommendation. I would recommend for other USAA members.

This review just basically says how horrible USAA is to veterans. They claim in their commercials that they support veterans and military and that is complete bull. I am a veteran who has gone through quite a lot in my life, and due to my previous history which was in the military which includes some mental issues and they refuse me due to that. How can a company that prides itself on assisting veterans when they don't they don't even give you the option for a higher rate which I understand but they just frankly just deny you. So my suggestion to all you veterans out there is to stay away from these guys going for life insurance especially God forbid if you have any issues with mental or even physical stay away from them.

USAA made signing up for life insurance very easy. Before Covid19 shut down, we were able to have a representative come to our home to complete the insurance paperwork and health screening. They have always been courteous and quick to respond. We feel our coverage is a fair price.

Excellent company. Been with them over 50 years. Highly recommend them. Customer service is always quick yet friendly and professional. No arguments or disagreements ever from their agents. Follow on service is also outstanding.

I worked for the U.S. Army for 33 years before I retired at 56 with a FULL retirement (FERS system). I selected USAA to rollover my Thrift Savings Plan funds into a retirement income annuity. Since I did my full time before retirement I am not liable for the 10% IRS penalty for early withdrawal. The first couple of years USAA issued my annuity with that condition exempting from that.

My mom passed away Feb 4th. It's now March 1st, and I'm STILL struggling to have her supplemental insurance terminated. I've spent HOURS on hold, been bounced between numerous departments, spoken with many agents. A bill came in 8 days after she died. Not good... USAA has NEVER been good, in my experience, in terms of customer service.

I've had an immediate annuity with USAA for 2 years. My 1099-R's were correct for both tax years, with a distribution code of "2". This tax season, 2018, my 1099-R had a distribution code "1" instead of "2". I spoke to two agents and they told me code 1 was correct. No, IT'S NOT! I fall under exception with code 2! The second agent told me that USAA is only using code 1 now despite the fact that I had the IRS site with the 2018 1099-R forms and instructions on the computer and read it to them! I was told that I cannot speak to anyone in the tax department or a supervisor. USAA just made their own rules and screwed me royally! This change subjects me to a 50% reduction in what would have been the meager tax refund for 2018! Because of the early withdrawal penalties, I can't even transfer the annuity to another company for at least 8 years. I do not recommend USAA for this product! Go elsewhere...

6 years ago we moved a paid up life insurance policy to USAA and were told money could be pulled out any time without a problem. Now we are at a point where we have to pull some money out to pay for care costs. Requested the payout almost 1 month ago and were told it would take 2 weeks. After 2 weeks nothing! Called and were told the request HAD to be reviewed by the legal department which would take up to 15 business days. Each time we called we get a different story and a different timeline. As soon as this is resolved all accounts will be pulled out of USAA and moved to Navy Federal!!!

They do not provide any information about what are the causes of fatality covered by the insurance. The policy is not clear. It is a pain to get straight the beneficiaries' information. They offer and charge for a service that they do not provide.