Fidelity Life Reviews

A very low target insurance company. Doesn't attend calls and answer to messages. No customer interaction available at all. Just wait wait all times.

Rude male Fidelity operator. After I was placed on hold by another rep for an insurance quote by a female A new rep, a male asked me, "Why did you waste our time?" This occurred on January 11, 2026, Sunday at 1:00pm CST.

If I could leave a zero, I would. Around the first of June, I received a call from a representative of Fidelity Life. We had just purchased some property and we're up in age, so we thought it would be a good idea to have the cushion. However, with our age they don't pay off the loan. Anyway, a day or two after agreeing to the policy, we discussed it further and decided we didn't need it.

Whole life policy bought, in effect well over two years. Person died and medical examiner ruled it an accident (there was NO accident rider). Claims department wrote beneficiary wanting a "police report (there was none) or a medical examiner's report(lengthy process to get one)" before they would pay out the claim. In the state in question, legally they can't withhold payment on a whole life policy that is going to pay out regardless. This is an insane way to handle a claim. Filed a complaint with the Department of Insurance and Fidelity Life paid out the claim.

I needed a life insurance and I got some feedback that Fidelity Life is an excellent company. My experience with the sales agent was a 10 all the way across. I was able to pick the coverage that I like. With it, I feel safe and secure. They are an amazing company and I just wanna do further business with them.

I went through Roy to get the Fidelity Life. He told me what the insurance was about and what was good for me. Because I had insurance from my mom and he was comparing them. I looked at it and, indeed, it was good for me. But when it didn't go right as I was paying, he told me, "They’re going to give you all your money back, plus the money you already got from them," which they did. When I was about to start another insurance and it was going to cost more, he said, "No, don't even go for it." So, he tells me what's not good.

A representative from Fidelity Life told me about the insurance and I did like the coverage and I liked how my premium was. And so, I decided to get insurance. The process was she asked me questions and I answered them. She took my debit card number and said she would send me the information. There was some kind of paper I had to fill out so they could have consent to take that money out every month of my check. I never got that paper. I told her to go ahead and take the money out next month since they have my credit card information.

I went with Fidelity because they managed my 401(k) and my pension, and they happened to call. I thought the process was easy and simple. Normally, when you try to get life insurance, they go through a whole long-drawn-out thing back and forth, and their process was easy and simple. So, I would give them a good grade on life insurance. Their reps were very knowledgeable. The gentleman I spoke with was very good.

A broker cold-called me and checked out a few different options, and showed me how the product that I had was not as good and I was paying almost the same money. I also found out that the policy that I had was a 2-year waiting period, which was ridiculous. So, whoever I insured would have to wait two years to get paid after I die. He had me change from one Fidelity Life product to another. It was very good working with that agent. I got better price, more insurance, and there was no waiting period.

Going with Fidelity was cheap, and their representative wasn't pushy. Usually, even if you call them, then they gotta get pushy and they want you to do this and that. I told him I just want the minimum because when I die, I wanna be able to pay for my cremation. I told him my cremation ain't gonna be anything fancy. I just wanna be able to pay for that. He said, “Fine.” So, we got the amount that I got and that was it.