United Healthcare Dental Insurance Reviews

I spoke with a woman named Robin (amazing). She was such an amazing help! I had gone on the health plans website and scheduled an appointment with a company that doesn't accept my insurance and your website said it did. Robin was able to get me an appointment in less than 48hours. I am so impressed with her, she's very polite, understanding, and amazed me. I would like to compliment her for an astounding job, and it sounds like she enjoys it!

The website and customer service is so ** backwards it's baffling this company still operates the way it does. They will take your credit card, not give you any place to access it to change your card to not get cancelled, or to access your card to even cancel. I have to call multiple people and hope the office is open because the hours they gave me are obviously not in my time zone, which they do not specify. All I've gotten out of having this insurance is headaches. This company is out to take your money, not to help people.

I had a tooth that cracked all the way to the tip of the root, was in pain and had an infection at the root. I went to my dentist who took xrays, said I needed to have the tooth pulled and that it could not be saved. Was told the oral surgeon in their practice did not take my insurance. My dentist gave me antibiotics to get rid of the infection. Which was imperative as I had a total knee replacement 3 months prior.

This dental healthcare is a mess. I filed a claim for a partial tooth that I paid since July, until now I have not receive my claims. I will surely tell my husband to unsubscribe and get another plan. Their customer service representative sucks. Will tell you one information at a time what was needed, instead you will end up calling and calling back like asking why your claim wasn't process. I faxed, I mailed the documents needed, and then when I called again, yesterday, they said another thing is missing, an EOB from my other dental provider!

I had a tooth pulled which cost me $150. UHC just sent me the check. $ 4.50. Wow.. really..I can understand taking out my deductible but they said in the explanation of benefits that only $59 was approved. Who charges $59 for an extraction?? Maybe in 1940. So even with my $50 deductible I could see sending me $9. But $4.50?? It feels like a slap in the face. I'm cancelling my dental insurance. I'm not going to pay $22 a month to be slapped in the face. On another note their customer service is very helpful, they're just good people working for a crappy company.

I have been advised that NOTHING is covered - not even an extraction on my United Health Care Dental insurance. NOTHING. I will be out $3000 for what I need done. Their dental coverage is a scam. The Platinum Rider they will offer in 2020 only covers up to $1000 their share. Also a scam.

Their web site is poor. You call the customer service number on the card and they refer you to another number. You call the other number and there is an hour wait. We have several other UHC insurances and it’s difficult to believe the dental is the same company.

I’m 35 & a single mom. I’ve been working for my job for 12 years. This is the dental insurance I have. 7 years ago I decided to go to the dentist because I had a lot of pain & needed a lot of work. At the time I was 28 & I was really focused on fixing the issues in the front top of my mouth. I went to a dentist that was in UHCD to only be told the work I needed was not covered. I needed several teeth pulled & was charged $200 each, I needed a root canal but most importantly I needed implants but those I couldn't afford so they suggested a bridge in the front. It’s 4 teeth & then I have a cap on the 5th. When they checked what was covered they told me nothing would be covered & I would have to pay out of pocket. $6500 later on my care credit card I’m still trying to pay it off. I’m now in almost the same exact scenario but this time the bridge I had done 7 years ago is loose & will fall out anytime.

My Name is Donald ** here in California. I'm not gonna say much because there is no words or stars to compare to her extraordinary customer service she provide to me. She went above and behind and I end up over what I expect. The greatest helpful and knowledgeable agent I ever experience. 5 star is not enough for what she did to help me. THANK YOU SO MUCH!!! CYNTHIA.

My husband and I were thrilled that this insurance was offered thru our Medicare. We talked with them about coverage etc. and went and signed up. We just found out from our dentist that they have denied everything for my husband other than cleaning and check up. I phoned the insurance and first was told his policy was cancelled and he had no insurance. Not true as it was being paid every month and I had proof. So they backed down on that and transferred me. But that was lie #1. Next person told me the reason they denied was because they hadn't gotten x-rays from dentist. I told them he sent them 3 times. Then the response I got was that they must be unreadable. Again lie #2 and #3.

I had planing and scaling ("deep cleaning") of some teeth. United Healthcare says that they will not pay anything toward my post-deep-cleaning checkup because it was less than 90 days after the deep cleaning. They say that this wait period varies by insurance provider, which suggests that, for some insurance companies, my dentist was all right to wait nearly two months instead of 90 days and suggests that waiting two months or 90 days ought to depend on the professional opinion of the dentist rather than the medical claims adjusters.

This dental plan is horrible. They don't cover what they say they do. They send you around and around in circles trying to get you to just give up when they tell you they won't cover a basic filling when your plan says no waiting period. They can't tell you where in the policy things are (because it isn't there), I read the policy from cover to cover. Horrible customer service, incompetent employees. Ridiculous wait times to even attempt to talk to a customer service representative. I got transferred 8 times over two days and 6 hours of phone calls. Got hung up on twice by their incompetent and useless employees.

I had this company when I lived in Florida, and I had no problems. Then I moved to California. My primary is pretty good, but trying to get other services is close to impossible. I have received incorrect info from company representatives and providers alike. And hope nothing needs to be done immediately. I’m trying to get a tooth extracted. I can’t even tell you all they put me through. First, they sent me to a dentist not on my plan. Got to a dentist, and got a referral. Won’t work. The provider was supposed to send some kind of referral, and didn't. Also, when I called the place they referred me to, it was the same place I had been to before that didn’t take my plan. Now they say it was because I was needed to be assigned an office. This goes on and on. Meanwhile, I have an infected tooth that needs to come out. But it doesn’t hurt so it’s not an emergency. Can’t wait until open enrollment when I can dump this company.

Paid my part to dentist on day of service that was over $500 limit allowed by UHC. Got a bill from dentist for more money they said I owed. Called UHC and found out they paid dentist more than I was charged. Rep was unable to explain why. Called dentist who said I would have to come in so she could explain why I now owed more than I was originally charged. Sounds like fraud to me. Why would UHC send dentist more money than I was charged? Charges from dentist I paid on day of service are there regular fees for service I received. Also $500 only covers x-rays and a cleaning. I have to go back to my previous out of network dentist to get my second cleaning this year and pay for it myself.

We have had United Healthcare Dental since 2014 through work, and every March during the renewal period they change the start date. We can never get off the waiting period list so it has been useless for orthodontic, dentures or crowns. Shopping around so we can get our needs met.

I have had to appeal at least 2 claims this year to even get payment for a routine dental exam. They also refused to pay for anesthesia for my daughter to have her impacted wisdom teeth removed. Worthless insurance, have to jump through hoops to get them to pay a claim! Run, run far away. Anyone is better than them!

I received a bill from my dentist for $124 after United Healthcare Dental paid their share. The website shows the same coverage percentages for in network and out of network providers. I wrongly assumed the amounts covered for basic services (cleaning, x-rays and exam) would be comparable. I called United customer service and they said the percentages on the website were based on the amounts United covers, not the amounts billed by the dentist.

Poor Management Practices. Found myself in the never ending hold cycle of United Healthcare that appears to be designed solely to prevent you from canceling your policy. If you are encountering similar service, you can file a complaint with your State Insurance Commission and thus create a paper trail that backs your timeline. Your State Insurance Commission is required to contact United Healthcare on your behalf and the x amount of days to respond.

Incompetent lying thieves. Endless phone transfers to people with no authority to accomplish anything. Crooks! Scammers! Elaborate phone system that goes around in circles and ends up nowhere. Idiots on the phone know nothing. Liars! Obfuscatory! Crooks! Every person that works for these thieves should be sterilized to keep them from corrupting the gene pool.

I got a UHC Dental Insurance from my job. I have to spend $50 per month for insurance. I went to doctor to check up my teeth, he did basic cleaning and told me I have to do few filling & small deep cleaning, my doctor sent pre-approval but company denied even though they are supposed to cover 60-80%. My doctor office and I talked with them too many times but they are keep denying. My husband is also struggling with his teeth. Doctor sent pre-approval to deep cleaning for him. The quote was just around $650 but this insurance said, my husband does not need deep cleaning because his teeth is very bad so instead of doing treatment just extract his all teeth. I could not imagine how can person who is on his 50s live without his teeth. We cannot afford for all new teeth. Of course insurance does not cover for new teeth at all. Please someone suggest me how to fight with this company.

My issue began in March of 2018 when a bottom tooth broke after being filled. So my dentist requested a crown since the tooth is not able to be filled and a crown was necessary. This crown was denied 5 times and each time United Healthcare had a new reason. First time was a pre-authorization which was denied due to not enough information submitted for a root canal, which as I told the representative when I called I did not need a root canal only the crown. So the dentist office submitted another pre-authorization.

I work for a dental office. My job is to submit, follow up on, and review dental insurance claims. Trust me, you DO NOT want United Healthcare dental coverage! They deny EVERY claim we send them. Recently they have started sending their claims to a third party and they separate the attachments that we send. (The xrays and pictures showing why procedures are needed). Then when the 3rd party gets the claim they send a letter saying they need the information so we have to email the information. Then they say they never received it and they deny the claim for that reason. When we have sent the information several times!

I had a problem tooth. After three fillings it was more filling than tooth, and so sensitive that they had to split each operation into two sessions. The root was semi-exposed and eating and drinking hurt. My dentist and I tried everything to save the tooth, but nothing seemed to work. Eventually he suggested a crown to save it and to lessen the pain. I figured that since I was "lucky" enough to have insurance that covered crowns, I would be able to afford it. The crown worked perfectly and the pain vanished. I could eat and go to the dentist for cleanings without agony. Couldn't believe it.

In Feb 2017 I contacted United to inquire about a possible health coverage for my 2 teenagers daughters. I clearly mentioned: I am just looking for prices; I am not ready to start a policy. Sure enough in July 2017 when I brought my daughters for a routine teeth cleaning to my medical dentist, I was told by my dentist that she could not assist my daughters, because they were under United Health Care coverage!!! Medical told me to contact United and ask them to send me a letter saying that I did not have any coverage with them. In Sept 2017 I called their customer service and they told me I would receive the letter in 14 business days: NOT TRUE. I called again in Nov and Dec 2017: Now they could not find any info about my daughters!

Middle-of-the-road level coverage (excluding the unusually generous dental implants benefits) that seems too costly -- The practice manager at my dentist's office recently suggested that it might cost me less money to drop the insurance and just pay my dental bills out of my own pocket. Typically, regardless of what service has been provided, my copays nearly inevitably are higher than Dental Dental's reimbursement payout. Basically, I'm paying significantly more per treatment than Delta Dental pays to my dentist.

The dental office assured me they have repeatedly sent the x-rays. The insurance co. of course states they do not have the x-rays. I also have United Healthcare medical and they approved a surgery in September but refuse to pay the surgeon. The doctor office has refiled and sent the office notes but of course United claims they do not have the info. This sounds shady to me since it involves all of our claims for 2017.

I tried to find online on google search a good insurance with great recommendations from other customers. There were a lot of insurances I could choose from but the United Healthcare Dental stands completely out for me in every positive review I was reading, so I choosed this insurance for myself! I like the outstanding customer service from United Healthcare Dental! Very fast response all the time when I have questions or when I’m concerned about anything like the costs I will have a dentist appointment, we all know how expensive it could be without an insurance! I really like this company a lot. They take good care of their customers. The only thing I dislike a little bit was the online application to fill out. It was a very long list from all things they wanted to know, and I thought it was a insurance for my teeth.

I enjoy many features provided by my dental care such as routine check ups and cleanings being covered as well as emergency visits and x-rays for toothaches being a covered benefit. They also have hassle free billing for the most part which is very nice. My policy is through the government program Medicaid. I was sent a letter asking which insurance provider I would rather have and I chose the one with the most coverage and least amount of billing issues. But there are a few things that I would change such as the amount of coverage per person for non-routine dental care. Coverage for services such as fluoride and crowns would be covered as well.

I absolutely love the policy because it offers free cleanings throughout the year, and the main factors that makes this insurance so amazing to me is that I always have a Decent co-pay, great customer service when asking about coverage and cost of co-pay, very reliable insurance! I have had great pleasure of being with this company. I am always taken care of with great co-pays. I have had the best experience with this insurance. Choosing this plan was easy and affordable, very simple. It was recommended to me by my mother, nothing but great comments from other family members as well.

United Healthcare Dental Insurance has good coverage, easy to deal with, accepted at a lot of dentists' offices. I completed my enrollment in person and some of it was online. I chose it through word of mouth and I feel that is the best way to decide certain things. Their customer service department is very pleasant as well and the cost is good. I am quite happy with them. This is by far the most user friendly dental insurance I have had in a very long time.

I reviewed multiple insurance policies online and called for quotes over the phone also online and this policy was more fit for my budget with dental included. United Healthcare Dental Insurance has variety of general doctors and specialists and hospitals near my area. Also has customer service in 24 hours and referrals are taken care immediately. Also have late hour doctors office that can accommodate my hours.

I chose United Healthcare Dental Insurance because my employer pays a portion. This makes it an easy choice with virtually no work on my end because we have someone who does the enrollment at my office. I trust my employer and their choices with insurance companies and offers through this company. I like that I pay nothing for standard cleanings and fillings but I wish that orthodontics and white fillings were fully covered. I feel like even on more than basic plans procedures are incredibly expensive. Also, it would be easier if there was an app with easy access to coverage and cost analysis for services provided.

A friend of mine recommended me to check it out and told me that him and his family enjoyed having it. I like the low deductibles and the in-network providers they provide are very close to my house so I don't have to go far. But sometimes I don't get a representative that is knowledgeable.

It was a very simple process, switching to UnitedHealthcare Dental. It was through the company that employs me. The policy was chosen to be the best for my family. It was quite a simple process which was done online. I really like how United Healthcare is willing to work with their customers. I also like how I can still go to the dentist that I have gone to for years, even when I had to switch to this insurance company. UnitedHealthcare Dental has good customer service and is an overall good company to have insurance through. They have always seemed to care about their customers and their interests. Perhaps they could be easier to get a hold of and contact, but even that isn't too bad.

I like that this company pays fair amount of payments without very big deductibles and not very big co-payments when you go in to have the work done at your appointment. My dentist would take it and it was easy to get my appointments. They always file my insurance and make it easy for me. But there were several that would not take it and the limit of coverage is so low. No matter what happens they will only pay so much of your dental payments and that they only pay for one cleaning per year.

I love everything about the dental place that I have and the insurance that they offer. I like the rebates for check ups, which is a major plus and works out good for me. There's good cards for going to each check up for everyone in my household. They have friendly service and good people that work for the company. They have been very honest about everything to me and let me know how complicated some things might be. I have never had any problems with anything for having this dental service. Everything has been fixed for me and it was the best decision.

I was able to choose this policy thanks to the field of work that I am in and the options to health care that they provide to me and my family in all. One feature that I like from this insurance company is that they are always in contact with me and tell me whenever something is up with my insurance. But I wish this insurance had better plans when it comes to financing and seeing just what your insurances would cover since they cut off for some reason.

I love the fact that you pay for a certain amount out-of-pocket for services covered by your plan before my insurance starts paying and this is completely great. I love all the features about the health insurance company. After I meet my deductible, you are responsible for a percentage of covered expenses. This is your coinsurance. Most UnitedHealthcare dental plans feature either a 20% or 30% coinsurance. Under some dental plans, you might pay a fixed cost for certain services, like X-rays. This is called a copay. But I called in and discussed it with the young man.

The process of getting my United Healthcare Dental plan was very fast and easy. They made me feel like a valued customer and I had no problems with them whatsoever. United Healthcare Dental provides me with great Dental coverage for an affordable price. I enjoy their coverage and their insurance rates and hope to continue to buy from them in the future.

I signed up for dental insurance Online through my employer’s website. The process was simple and easy. I was able to review a pamphlet as well as online information pertaining to the plan and coverage information. The information was detailed and easy to see which plan was best for me. When I went to my employee’s portal to make my selection, I found what I wanted, clicked it and confirmed it. I feel that this company is very similar to all other companies with basic coverage. You get two covered cleanings a year but have to pay a lot out of pocket for anything else that is needed.

United Healthcare Dental Insurance has a service that really does care about how I'm treated. They are easy to use, fast, quick, great customer service that is helpful, easy to understand policy that helps keep the cost down so I can always use it to receive a check up without having to worry about costs or care.

United Healthcare Dental Insurance was recommended to me by coworkers and friends that have had past experience. I also did my own research and they had good reviews. Their dentist office location is also very convenient to where I live and they have hours that work for my schedule as well. They have nice staff and the dentist is very knowledgeable and puts me at ease. However, I do not like the different copays that are needed for different services they offer and sometimes the waiting time can be long since they are very popular in the area they are located in.

United Healthcare Dental Insurance help me when I need to pay for something that is really expensive. It is something that is really good for me to have because then I will be able to not to worry about the payment plans. However, they do not help me all the time and a lot of times it takes forever for me to be able to get the payment that I need from them. Adds a lot of stress to my life which I do not need.

United Healthcare dental insurance was put on us by our employer. The process is very easy that was a plus, and we did not do it online but a rep comes to work twice a year. The cost was crazy. I paid them more money in a year than they covered. For instance last year I needed a crown they paid 200 of a 700 dollar bill. It really made me mad. I couldn't believe it.

I choose their policy through my employer so it was a pretty easy process and I didn't have to do much of the legwork or picking out good options to choose from. In addition to never had any customer service problems or other technical problems that I can speak, I found that I have plenty of in-network dentists to choose from. However, I wish that their insurance website was much easier to navigate. Other than that, I don't have many issues with it.

United Healthcare is a well known company. This insurance pays 100 percent of my 2 yearly cleanings which is a very big plus. I also insure my children with them. They also pay 100 percent of any x-rays I need. I like that this payment comes directly out of my paycheck. I also like that this company is located all over the United States and has offices here in my home state of Minnesota.

Not having to pay out of pocket is always nice. It also allows peace of mind in case something comes up and it's an emergency situation, I know it's all taken care of. Their process was pretty straightforward. I did a good bit of it online and had to call the number to talk to a person to complete the registration and give extra info to. Like with most insurance policies of all types, the premiums of United Healthcare Dental Insurance are a bit steep. Peace of mind comes at a price though, but it's still rather expensive. I would like to see some discounts for having good checkups, or something of that nature.

I have always worried about not having good insurance and I looked for the best policy for my family. I needed something that would be right for us and protect us so that we would always be taken care of in case something goes wrong. I like the way that United Healthcare has always made it so simple and easy on me. I have always felt like I have gotten the best care that was available to me and my family.

I selected the insurance via paperwork that was delivered to me. I also spent ages on the phone trying to figure out what would be covered (hint:very little). It's not so much insurance as it is a discount. The work that I need is still too expensive. I guess the insurance makes it slightly less so - I suppose I like that aspect. But they don't actually pay for anything. I need extensive dental work done and there's just no way I can afford it even with insurance. Unfortunately, since I have the dental issues that I do, it makes it difficult for me to get a better job that would hopefully come with better dental insurance - vicious cycle.

United Healthcare Dental Insurance is a great company with good policies. They always set me up for my premiums and that me and my family's best interests are at heart with their insurance. They do everything well - the rates are great and their support people are very attentive to our dental needs. Top notch service from this company as they treat us great.

United Healthcare Dental Insurance offers low monthly payments and good coverage across many different offices. I feel that this is the premium insurance for families of all incomes. They have completely satisfied with every single aspect of my dental care needs. I was recommended to this company by a friend. They were with this company for a number of years. I also highly recommend this company to anyone looking to get the most for their money.

I browsed reviews on the dental insurance before buying. It is a big choice because dental procedures are SERIOUS. Especially if you need more than the basic work done. With United Healthcare Dental Insurance, I love that I can be assured my dental procedures will be taken care of. I will get the best care, and in case a problem arises, I trust my insurance company to take care of the problem quickly. But there was a slight problem when I first signed up for them. I got a bill for a lot and they wrongly charged me. But I got it corrected and it was fine after that. Never had issues since!

United Healthcare Dental Insurance was great. The dentist gave me a trusting vibe and it was totally pain free with no hassle. My appointment was timely and the assistant was friendly. I complete their process online. I love the accessibility of online booking and selections that I can make. I don't have time to be on the phone and I can make an appointment easy while at work. But I want there to be as many payment plans as possible and I want to feel like I am making the right decision because I have a lot going on in my life that I need to take care of.

They have just put into place that any work that needs to be done needs to now be approved by one of their in house dentists - without seeing me & they will determine if the work is needed REALLY!!! My dentist is not going to do work unless it is necessary - this is the most asinine thing I have ever heard of. Bad enough they only cover $1500 which is nothing & most of the time they will only allow any major procedure once every 99 years. What the hell am I paying for - going to drop them soon & see if there is a better option. This is offered thru my employer, but most likely will purchase a new policy if I can find one on my own - not a happy camper!

My experience has been fine at my dentist. I wear dentures and my doctor did a great job of replacing them without any problems. I also had no hassles with payments.

We are happy we have insurance. Otherwise, going to the dentist is just paying for pain. Wish the dentist and dental assistants would not talk to you when they have their hands in your mouth and you can't talk back to them.

It's about the money, delay, denial. Keep the money despite purported $2500/yr benefits. Worst dentists in network. Complaints unresolved; dental negligence, malpractice; actionable.

They listen to me and I get sent to the right drs. and they have paid all of my claims. I recommend them to all of friends and family. I enjoy being able to talk to someone and I call, they are very helpful.