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Reviewed Oct. 17, 2022
I have had this insurance for several years through my work. I sure do wish that I had kept my previous insurance, even if I paid more for private insurance. I end up paying at every cleaning and checkup because this insurance pays for barely anything at all that goes along with cleanings and preventative care. Last October, I had a large filling fall out. My dentist said that it was too large to refill with a filling, because there was not enough tooth left to hold, and I would have lost the tooth unless I did a crown. Well, this horrible insurance would not cover any of it and said that they would only cover a composite filling which would not have been possible. It is sickening that this is acceptable and legal. This is literally the only reason for me to have dental insurance, and they are completely worthless. What a shady, thieving company. Do not recommend.
Reviewed Oct. 15, 2022
This is the worst dental insurance I have ever had and I will never buy it again. I have never had trouble getting approval to get a crown and all they have done since the start of the process in May of 2022 is give me the run around. Every time I call to follow up on approval, they say they did not receive the x-ray, narratives, etc. My dentist sent it multiple time and each time you call the staff is so discombobulated that no one knows what is going on and can't find anything. I finally received notice in August 2022 that my claim was denied as it was necessary.
I tried to file an appeal and was told I didn't need to as they were missing the x-ray (once again) and all of the pieces are there they just have to find them. Each time I called to follow up they said they did not have the x-ray or the narrative or this and that, and I felt it was done intentionally to discourage and delay paying for the crown. After another review it was declined again. I haven't chewed on the side of my mouth that needs the crown as my dentist said the tooth may fracture and then it would have to be pulled. I will be filing a complaint with the Insurance Commissioner regarding their insurance practices.
Reviewed Oct. 8, 2022
This review is for healthcare not Dental. My incident started in June of this year, 2022. My primary Dr referred me to another Dr, ended up that Dr wanted a CT scan of my thyroid, which was done in June. Next appt was in July, and then one in August. On the first hospital visit to get these tests done, I was told I had to pay $100.00 deductible, but if I paid it that day they would discount it to $87.00, so I paid it right then. Never heard anything at all from any of the three tests... no bills, no EOB, no nothing until a few days ago.
Hospital (IN-NETWORK) called and said I owe (apx) $400.00 from those 3 tests...I HAD NO IDEA. Anyway, I called UHC, rep (Alley) said it was already paid in full by my plan. She put me on hold & tried to reach local rep at hosp. That rep was out to lunch. Alley said she left her a VM. Nothing resolved. I had to call UHC again.
That rep said, "Oh no, you owe it". So she put me on hold to call local hosp again. Held for apx 10 min. Nothing resolved again. I called local hosp next day & rep said UHC did not call them at all, so I held all that time for NOTHING!! Hosp ins dept said, "Don't pay that, they will pull original EOB," so wait for another call from them. I'm still waiting. Also, I want to let people know that every time you call UHC, calls go overseas. You can barely understand them, and have to repeat over & over. UHC is the WORST ins. co. EVER!! I will be switching!! We are seniors & pay a lot for premiums. End result is STAY AWAY from UHC. I would give them a rating of -5 if I could.
Reviewed Aug. 22, 2022
Don't bother with their dental coverage. They list 8 dental providers on the AARP Medicare Advantage United Healthcare site as accepting coverage in my area but NONE take new patients. The closest I can get a dentist is over 12 miles away. No transportation provided for Medicare recipients. No openings until March 2023. Confirmed this with Patient Advocate Elli after being disconnected and placed on hold for over 2 hours this afternoon.
Reviewed Aug. 3, 2022
This is through AARP medicare United Healthcare dental section. They denied my claim of recementing a inlay that fell out... Very simple, needed to be put back in, or get a new one. Cost for a new one is over $1,300, recement $185.. Won't pay for this... poor coverage...
Reviewed Feb. 21, 2022
HealthsafeID is worthless. On the registration screen it capitalized the first letter when you select a password but not on the sign-in screen when you enter in. Naturally you get rejected over and over. Resetting the password gets you nowhere! The site would be better if UHC didn’t use HealthsafeID at all.
Reviewed Nov. 2, 2021
While UHC Medicare Advantage is fair for medical issues, their Dental Program is TERRIBLE. They denied claims to have a tooth evaluated and sent me to a local shopping center dentist for the extraction, then denied second opinions and visits to determine next steps. Then informed me I had exhausted my benefits before anything further could be done. I changed to Delta Dental just to get rid of UHC Dental. SENIORS BEWARE. UHC blames it on "coding errors". I blame it on the DENTAL DIVISION of UHC. Please report them to your local Medicare office.
Reviewed Oct. 7, 2021
I have used this insurance for the last 5 years and they are absolutely amazing. Any procedure that I need I am able to get without paying any out of pocket expenses. They work with you when it comes to finding a great doctor and they explain everything to you.
Reviewed Sept. 26, 2021
I had United Healthcare Dental Insurance at my last job & it was fabulous! It covered most procedures 80% (fillings, cleanings, etc.) I did make sure my dentist was in network/accepted. I didn't contact customer service for procedures as they were covered. If your dentist is outside the network, you may be able to submit your own claim.
Reviewed Sept. 25, 2021
Will not pay for CT scan of teeth. Will not you use your yearly amount of money towards an implant. This plan is not geared for seniors unless you want dentures. What wrong with permanent replacements? You need to catch up with modern dentistry.
Reviewed Sept. 24, 2021
I feel reassured when going to the dentist because of my provider and his team have my best interest at heart. Knowing they treat each patient with the utmost respect and pay attention to detail. Bedside manners shows that he really cares.
Reviewed Sept. 22, 2021
I have never had a problem with my Dental insurance with United HealthCare Dual Complete. This insurance has great dental insurance and I would recommend it to everyone for good benefits and most Dentists take it, they provide good Dentistry at different locations and levels. No copayment if you choose the right plans and oppositions. Again I would recommend. I tried a new plan and I regret it. They fillings, cleanings and etc.
Reviewed Sept. 13, 2021
We switched to United Healthcare Dental thinking it would be good service we have been with UHCD since 1/1/21 and have yet to get my daughter ortho claims paid. I have called and spoken to so many different representative and as of 9/13/21 no resolution or payment made to the orthodontist office. I called 9/13/21 to be told that ortho office did not fill out the paperwork correctly yet no bothered to call or work with the ortho in obtaining the paperwork needed 9 months and no claims have been paid. Terrible insurance company - I will be canceling when my open enrollments begins next month.
Reviewed March 12, 2021
It seems to be the minimum on everything from and it doesn't cover implants and most dentists in DFW don't accept this insurance. The cleanings and x-rays are also the minimum. I had to call over a dozen different dentists to find one that accepted my insurance plan.
Reviewed March 7, 2021
I tried for over a week and spoke to at least eight different people with their company trying to find a dentist in network near me and in my opinion if you look up the words given the runaround in the dictionary their name would come up. Was told different things by different people and still haven't found anyone who will take their insurance and at least two of them promise to call me back. Still waiting on that as well.
Reviewed March 5, 2021
Coverage is nearly nothing and the dentists from whom I may choose are all at this one place in town, one of the usual "dental insurance" options, a sort of dental factory where dentists who can get no work elsewhere find a place
Reviewed March 4, 2021
We have a United Health Care AARP Medicare advantage plan with dental and vision benefits printed right on the face of the card. We talked with an agent for United Health care telling them that we had some dental work, a root canal and crown, that had to be done and asked if we should purchase a rider to ensure the coverage. Multiple times we were told no, that we had the best coverage offered and that the work would be covered. WRONG. The truth is that even with this coverage you need to purchase a separate dental package. This was a $1500.00 lesson we learned and are passing it along in hopes you will not have to pay the same tuition for the lesson. I now have an additional policy through Delta Dental for Veterans and it has provided the extra coverage we need. Just remember that old saying, "Buyer beware. Just because they print it on the face of the card does not mean they will deliver."
Reviewed March 3, 2021
Dental insurance through my employer was nice; however, when I had to have serious dental work done -- the times when you really need insurance, they reminded me of a fine print limit on my plan. The limit complicated things where I can to wait and perform work near the end of the fiscal year, max it out, then do it again in the new year.
Reviewed March 1, 2021
I purchased the dental plan. Went to dentist. Had to pay 290.00 up front plus monthly premium to be told all I was getting back was 51.50. They lie about the services to get you to buy plans and I'd never purchase another thing from them. You might as well pay all out of your pocket cause that's what will happen. Sorry plan and Insurance and I'll make sure to tell people not to purchase from United Healthcare. Thanks for taking my money.
Reviewed March 1, 2021
Other than the annual check up and cleaning it doesn't cover anything else. The reason I changed from my old plan was because of the dental. As it turns out it's kind of like a switch & bait. I'll probably switch back to my old plan next year.
Reviewed Feb. 28, 2021
My current insurance does not pay for anything but simple cleaning and yearly xrays...no dental work if needed? I see ads on TV saying their insurance coverage is $3500 per year for procedures? I recently needed fillings and was charged well over $200 because my insurance did not cover it.
Reviewed Feb. 27, 2021
I am disappointed with them. I need work done on my teeth and they denied it from my dentist. Wish they had my problem. They would be thinking differently on it. Wish you people could help me out on getting a new bridge I need on my top front teeth.
Reviewed Feb. 26, 2021
The dental insurance through United used to be so strong and provided a large amount of services with higher levels of coverage. Unfortunately, with all insurances changing quite a bit, it's been a lower amount of services provided with a limited number of visits and certain services that have become almost obsolete. It's hard to use when it's not effective.
Reviewed Feb. 25, 2021
Our family relies on great dental and United Healthcare Dental is our first choice in filling that need. Thank you Healthcare Dental for filling that need. We will continue to rely on Healthcare Dental to help our family.
Reviewed Jan. 19, 2021
I purchased health insurance not knowing that I wouldn't be able to be seen for 6 months so when I went to the doctor to be seen they said $150. I was like whoa. The insurance would not kick in for 6 months so I called that same day to cancel. The lady I talked to said I would be fully refunded so after a week I still haven't received any refund I decided to call back so then I was told that I wouldn't be refunded because I got an extension which was untrue and they are keeping my $200 that they did nothing for so literally they stole my $200 and the lady I talked to was so rude like I was nothing. They are thieves.
Reviewed Dec. 16, 2020
My dentist submitted the claim for my crown on 10.19.20. After waiting months to be reimbursed I contacted United healthcare on 12.14.20 & they claim to have no record of my claim. I was advised to contact my dentist to resubmit the claim so that I could start the wait for the check again- a minimum of 6 weeks. I have gone to the same dentist for 30 years so I know the problem is with UH-D. I am not happy at all with their slack attitude towards their customers.
Reviewed Oct. 31, 2020
Oct 30, 2020 Called customer service about letter from United Healthcare stating dental claim denied. Total time on phone was 90 minutes. Female rep (she stated her name however due to her broken English I couldn’t understand what she said, which I now regret not getting it for my records) kept putting me on hold, saying she’s checking, couldn’t find record of it probably because it’s too new, told her letter dated 10/20/20, I received it 10/30/20. She verified I have dental platinum rider.
After an hour of on and off on hold she said she’ll try to connect with someone in dental department. What a concept! Then she said service denied because exam is allowed only once in 36 months. Told her I have cancer and chemotherapy weakened my teeth causing a molar to crack and break off near gum line. She asked why dentist did exam but no treatment, told her no dentist would perform treatment without an exam to assess condition of tooth. 30 more minutes went by with her saying she’s still trying to connect with someone who could answer, then said I have to appeal the denial, about that time a 2nd female came on the phone but I couldn’t hear what she was saying so asked her to say again then phone connection ended. Will definitely appeal this.
Reviewed Oct. 23, 2020
I just spent over an hour speaking to a customer representative at United Healthcare. I thought I had 2 very simple questions about the Dental Platinum plan rider that I needed answered in order to decide whether to purchase the rider or not. I went online first to find a list of in-network dentists and then to use their cost calculator. The cost calculator was not working. So I decided to call one of the dentists on the lists. Was immediately told that they do not participate. I'm not absolutely sure that they understood the insurance plan. They didn't seem to have heard about it. But when I mentioned United Healthcare and Medicare they said they don't participate. I then decided to call UHC and was assisted by a very courteous representative. But she could not answer my questions.
I would have been fine if she told me that she was unable to answer my questions and transfer me to somebody else. Instead, she kept reading from a script that did not even come close to answering my questions. She continued to provide general information. This went on for over 30 minutes. I finally told her that it seemed she was not able to assist me and I requested a supervisor. I was placed on hold. She did check in every 2 minutes for the first 10 minutes and then she never came back. I waited another 10 minutes. She never hung up on her end.
I heard chatter but received no response when I talked into the phone. I finally hung up. I wasted over 3 hours including my research on-line without an answer to my 2 questions. BTW, my 2 questions: 1. Can they help me with the cost calculator and 2. What am I communicating to dentists when I call to confirm if they still participate in the plan. Do I say Dental Platinum or UHC Dental Platinum or UHC Medicare Dental Platinum? The original representative I spoke to kept asking if I wanted to add the rider. After this experience, my answer is definitely, no!
Reviewed March 3, 2020
I spoke with a woman named Robin (amazing). She was such an amazing help! I had gone on the health plans website and scheduled an appointment with a company that doesn't accept my insurance and your website said it did. Robin was able to get me an appointment in less than 48hours. I am so impressed with her, she's very polite, understanding, and amazed me. I would like to compliment her for an astounding job, and it sounds like she enjoys it!
Reviewed Jan. 31, 2020
The website and customer service is so ** backwards it's baffling this company still operates the way it does. They will take your credit card, not give you any place to access it to change your card to not get cancelled, or to access your card to even cancel. I have to call multiple people and hope the office is open because the hours they gave me are obviously not in my time zone, which they do not specify. All I've gotten out of having this insurance is headaches. This company is out to take your money, not to help people.
United Healthcare Dental Insurance Company Information
- Company Name:
- United Healthcare Dental Insurance
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