United Healthcare Dental Insurance Reviews

Every time I call United Healthcare you first have to deal with the automated system which is a HUGE waste of time!!! Doesn't recognize any info and can't hear you or keeps asking you to repeat yourself. Once you do get thru to someone it's usually someone who can answer the phone and that's about it for the skills. If they don't understand how to answer a basic eligibility question then either find another job or get trained at this one! Completely unprofessional company. I would never recommend them to anyone.

I started a dental implant last year where in a portion of it was covered and was told since I started the procedure it would continue to be covered. I went in to complete the procedure and was told by the dental office that United had dropped coverage for this year 2024. The dental office phoned United at the end of Nov 2023 to make sure that I would be covered in 2024 to complete the procedure and was told yes. Nothing would change. In Jan my dental office contacted United regarding completing the procedure and United faxed them back the very morning that I was in the office getting part of the procedure done. I went to check out and was told that United was not covering the rest of the procedure that the coverage had changed.

I have health coverage through my employer for myself and my child. I opted for dental for both of us. I have had it for 2 full years and it changed this month. I pay for this dental coverage, mind you. We went to the dentist (in network) this month. They denied my son's dental claim and stated I had to meet the $5,500 deductible. My employer changed my policy without letting me know or giving me a choice to stay or leave the plan. The plan moved our dental into the medical plan meaning I have to come out of pocket for all our dental up to $5,500 before they pay anything. We no longer get our 2 free cleanings and 1 xray a year. I am paying for Dental Insurance for "NOTHING". There are NO BENEFITS. This should amount to fraud by United Healthcare.

I received a letter that all appeal rights had been exhausted, though I was never contacted that appeals were taking place at all. I talked over 1 hr with two different UHC reps. The first rep saw only a post-op x-ray in the files and told me to contact the dentist to provide a narrative. I called the dentist, and they said all of this was submitted. When I called UHC insurance back the next rep found more info, claiming that the same information was provided for each appeal, but with different words... and began to tell me how to appeal. Then he looked more and found I could not appeal more at all. I then asked for a supervisor and the call was dropped. My dentist with 40yrs experience determined a crown was needed yet the UHC "clinical team" did not agree, though all necessary information was provided. This company is NOT trustworthy.

I am provider, a dentist in New York. On September 1, United took over the operations of another insurer. They did so without providing patients with their new member ID or numbers, and have not processed claims properly since. It's A JOKE TO SAY THE LEAST! The call center to address issues is overseas, and the people there, although polite, are completely clueless. They can look at things but cannot actually solve anything. They claim to create a "ticket" for someone to contact us....4 tickets later and we have not been contacted. I definitely recommend providers and patients avoid this company.

This insurance is a costly JOKE! You have to meet 1,500 full deductible before it pays anything and Gap insurance will not pick up any expense before they do. I HIGHLY am dissatisfied at the medical coverage I took out at my work and you can not change until enrollment. It’s a racket!!!

They really don’t cover anything and they’re so hard to work with. You’re better off self-paying. Most providers will give a discount if you self-pay. Your dentist will suggest medically necessary dental procedures, but if United Healthcare’s dentists that review the claim doesn’t feel the work is medically necessary they will deny the claim. They work for United healthcare, so they are there to save them money anyway, they can, by rejecting claims. Also, something as simple as getting your teeth cleaned, four days earlier than the six month mark, and they will reject that claim too. Just be careful when scheduling your routine, cleaning and x-rays, etc. Make sure to always extend it out at least a week past the previous six month service.

So many calls. Last one I was told I was denied because the claim was too late. Not true. Bad communication. Inept. I have spent hours on the phone. Been given wrong mailing addresses. Do not get dental insurance with this company. They are bad.

I cancelled this insurance online before the policy renewed and it showed canceled. A week later, they sent me a email saying they charged my credit card for another month. I called to dispute the charge but they refused to refund the money saying they did not get the cancellation. Stay away from them!

This is the worst company for dental on the planet. First I had a dental plan. They denied everything even though I had cracked tooth. I had to pay out-of-pocket and pay for the plan. Then being on Medicare, you’re supposed to get $500 a year dental work. I submitted the claim with all of the paperwork required, which was a lot of work in April. I submitted it by mail, never heard anything back. I emailed them three times. No response. I’ve called multiple times, you basically just stay on hold and you don’t get a straight answer. Now we’re going into August with no reply. What a scam.

I had heard from my dentist that United Healthcare took this action frequently but never thought as a 4+ year customer I would have my dental insurance cancelled. Apparently, the credit card I used had been changed but I never received a notice from United that there was an issue. I checked and had not received an email or phone call from United. United did not have any letter notice in my file. While I contacted United One to get reinstated, they refused. While initially frustrated, it turns out there were several other options available for dental insurance that provided better coverage at a lower cost. Poor customer service never a good practice.

Updated on 06/30/2023: Rec'd dental service that I paid $15,000+ for out of pocket. Submitted a claim for partial reimbursement a few months later(well within the allowable time frame). Never heard back from UHC Dental. I called a few months after submitting my claim to find out the status, and the rep was not able to give me any info. A few more months go by, and still no contact from UHC Dental, so I call again. Rep said she would look into it + get back to me. Another couple months and still no word from UHC Dental, so I call again. This time I am told that the codes on the Doctor's invoices were invalid, but they do show a payout was made - but can't tell me who they paid!

We have United Healthcare Medicare Advantage through AARP. The healthcare portion has been mostly ok although it is often difficult to get doctors who accept this insurance. The dental coverage is another matter. They make it very difficult to get to the right group to file a claim, once filed it is very difficult to follow up on status. I was denied coverage for a complicated filling that avoided a crown. Although this seemed like a responsible and less costly approach it was denied. I have been sending in information to various groups for months on this. Each time I think I'm getting closed to resolution, I am told that the information need to be sent somewhere else. The final letter received said that they were not acting on my case because they couldn't verify my coverage, despite attaching copies of my insurance cards. They have won. I give up as it is too frustrating. This is exactly the response their system is designed to achieve!

I have spent the last 1.15 hours trying to find a dentist through UHC. I called two dentists from the "Find Care" database. Then I called UHC and they referred me to 3 more. Then I called them back again and UHC gave me three more referrals. NONE OF THESE DENTISTS TAKE UHC Medicare Advantage. One of the reasons I joined this insurance is because of the dental benefit and now I find out they have a whole database of dentists who do not even take the coverage. I am just starting with the service and I wonder what other new discoveries I will make.

I am in third stage kidney failure, this insurance company only picks me up maybe two out of every six appointments. They won't even call to say that they're not coming. I spent hours on the phone setting up rides to no avail. I would definitely not recommend this insurance company. They have hung up on me multiple times...

My wife just had a routine dental cleaning appointment. The very last part of any dental cleaning is topical application of fluoride varnish (feels like same cleaning you do twice a day using electrical toothbrush). Payment was denied because of age? Are we talking about age discrimination here? Does she suppose to leave the dentist without that final part of a very straightforward and simple procedure? Does it mean after certain age you receive incomplete service because of your age? How in the world she could even be aware of those details? Again: we are talking about teeth cleaning with electric toothbrush after routine dental cleaning which took about a minute or so? Something is just not right!

I have had this insurance for several years through my work. I sure do wish that I had kept my previous insurance, even if I paid more for private insurance. I end up paying at every cleaning and checkup because this insurance pays for barely anything at all that goes along with cleanings and preventative care. Last October, I had a large filling fall out. My dentist said that it was too large to refill with a filling, because there was not enough tooth left to hold, and I would have lost the tooth unless I did a crown. Well, this horrible insurance would not cover any of it and said that they would only cover a composite filling which would not have been possible. It is sickening that this is acceptable and legal. This is literally the only reason for me to have dental insurance, and they are completely worthless. What a shady, thieving company. Do not recommend.

This is the worst dental insurance I have ever had and I will never buy it again. I have never had trouble getting approval to get a crown and all they have done since the start of the process in May of 2022 is give me the run around. Every time I call to follow up on approval, they say they did not receive the x-ray, narratives, etc. My dentist sent it multiple time and each time you call the staff is so discombobulated that no one knows what is going on and can't find anything. I finally received notice in August 2022 that my claim was denied as it was necessary.

This review is for healthcare not Dental. My incident started in June of this year, 2022. My primary Dr referred me to another Dr, ended up that Dr wanted a CT scan of my thyroid, which was done in June. Next appt was in July, and then one in August. On the first hospital visit to get these tests done, I was told I had to pay $100.00 deductible, but if I paid it that day they would discount it to $87.00, so I paid it right then. Never heard anything at all from any of the three tests... no bills, no EOB, no nothing until a few days ago.

Don't bother with their dental coverage. They list 8 dental providers on the AARP Medicare Advantage United Healthcare site as accepting coverage in my area but NONE take new patients. The closest I can get a dentist is over 12 miles away. No transportation provided for Medicare recipients. No openings until March 2023. Confirmed this with Patient Advocate Elli after being disconnected and placed on hold for over 2 hours this afternoon.

This is through AARP medicare United Healthcare dental section. They denied my claim of recementing a inlay that fell out... Very simple, needed to be put back in, or get a new one. Cost for a new one is over $1,300, recement $185.. Won't pay for this... poor coverage...

HealthsafeID is worthless. On the registration screen it capitalized the first letter when you select a password but not on the sign-in screen when you enter in. Naturally you get rejected over and over. Resetting the password gets you nowhere! The site would be better if UHC didn’t use HealthsafeID at all.

While UHC Medicare Advantage is fair for medical issues, their Dental Program is TERRIBLE. They denied claims to have a tooth evaluated and sent me to a local shopping center dentist for the extraction, then denied second opinions and visits to determine next steps. Then informed me I had exhausted my benefits before anything further could be done. I changed to Delta Dental just to get rid of UHC Dental. SENIORS BEWARE. UHC blames it on "coding errors". I blame it on the DENTAL DIVISION of UHC. Please report them to your local Medicare office.

I have used this insurance for the last 5 years and they are absolutely amazing. Any procedure that I need I am able to get without paying any out of pocket expenses. They work with you when it comes to finding a great doctor and they explain everything to you.

I had United Healthcare Dental Insurance at my last job & it was fabulous! It covered most procedures 80% (fillings, cleanings, etc.) I did make sure my dentist was in network/accepted. I didn't contact customer service for procedures as they were covered. If your dentist is outside the network, you may be able to submit your own claim.

Will not pay for CT scan of teeth. Will not you use your yearly amount of money towards an implant. This plan is not geared for seniors unless you want dentures. What wrong with permanent replacements? You need to catch up with modern dentistry.

I feel reassured when going to the dentist because of my provider and his team have my best interest at heart. Knowing they treat each patient with the utmost respect and pay attention to detail. Bedside manners shows that he really cares.

I have never had a problem with my Dental insurance with United HealthCare Dual Complete. This insurance has great dental insurance and I would recommend it to everyone for good benefits and most Dentists take it, they provide good Dentistry at different locations and levels. No copayment if you choose the right plans and oppositions. Again I would recommend. I tried a new plan and I regret it. They fillings, cleanings and etc.

We switched to United Healthcare Dental thinking it would be good service we have been with UHCD since 1/1/21 and have yet to get my daughter ortho claims paid. I have called and spoken to so many different representative and as of 9/13/21 no resolution or payment made to the orthodontist office. I called 9/13/21 to be told that ortho office did not fill out the paperwork correctly yet no bothered to call or work with the ortho in obtaining the paperwork needed 9 months and no claims have been paid. Terrible insurance company - I will be canceling when my open enrollments begins next month.

It seems to be the minimum on everything from and it doesn't cover implants and most dentists in DFW don't accept this insurance. The cleanings and x-rays are also the minimum. I had to call over a dozen different dentists to find one that accepted my insurance plan.

I tried for over a week and spoke to at least eight different people with their company trying to find a dentist in network near me and in my opinion if you look up the words given the runaround in the dictionary their name would come up. Was told different things by different people and still haven't found anyone who will take their insurance and at least two of them promise to call me back. Still waiting on that as well.

Coverage is nearly nothing and the dentists from whom I may choose are all at this one place in town, one of the usual "dental insurance" options, a sort of dental factory where dentists who can get no work elsewhere find a place

We have a United Health Care AARP Medicare advantage plan with dental and vision benefits printed right on the face of the card. We talked with an agent for United Health care telling them that we had some dental work, a root canal and crown, that had to be done and asked if we should purchase a rider to ensure the coverage. Multiple times we were told no, that we had the best coverage offered and that the work would be covered. WRONG. The truth is that even with this coverage you need to purchase a separate dental package. This was a $1500.00 lesson we learned and are passing it along in hopes you will not have to pay the same tuition for the lesson. I now have an additional policy through Delta Dental for Veterans and it has provided the extra coverage we need. Just remember that old saying, "Buyer beware. Just because they print it on the face of the card does not mean they will deliver."

Dental insurance through my employer was nice; however, when I had to have serious dental work done -- the times when you really need insurance, they reminded me of a fine print limit on my plan. The limit complicated things where I can to wait and perform work near the end of the fiscal year, max it out, then do it again in the new year.

I purchased the dental plan. Went to dentist. Had to pay 290.00 up front plus monthly premium to be told all I was getting back was 51.50. They lie about the services to get you to buy plans and I'd never purchase another thing from them. You might as well pay all out of your pocket cause that's what will happen. Sorry plan and Insurance and I'll make sure to tell people not to purchase from United Healthcare. Thanks for taking my money.

Other than the annual check up and cleaning it doesn't cover anything else. The reason I changed from my old plan was because of the dental. As it turns out it's kind of like a switch & bait. I'll probably switch back to my old plan next year.

My current insurance does not pay for anything but simple cleaning and yearly xrays...no dental work if needed? I see ads on TV saying their insurance coverage is $3500 per year for procedures? I recently needed fillings and was charged well over $200 because my insurance did not cover it.

I am disappointed with them. I need work done on my teeth and they denied it from my dentist. Wish they had my problem. They would be thinking differently on it. Wish you people could help me out on getting a new bridge I need on my top front teeth.

The dental insurance through United used to be so strong and provided a large amount of services with higher levels of coverage. Unfortunately, with all insurances changing quite a bit, it's been a lower amount of services provided with a limited number of visits and certain services that have become almost obsolete. It's hard to use when it's not effective.

Our family relies on great dental and United Healthcare Dental is our first choice in filling that need. Thank you Healthcare Dental for filling that need. We will continue to rely on Healthcare Dental to help our family.