Aetna Dental Insurance

Aetna Dental will not cover dentures or partials if there are previous extractions. I need more teeth removed, but will have to remain toothless and unhealthy because I don't have $2000-$3000 to replace. Another corporation punishing poor people for being poor.

I have Aetna as my dental insurance. I find trying to get through to a customer service representative is a nightmare!!! The whole thing is outsourced to the Philippines and the majority of these representatives are untrained, rude, or not fluent in English. I am constantly transferred, hung up on, or given incorrect information. Shame on this insurance company for trying to cut costs by outsourcing. In fact, it takes twice as many calls to get the issue resolved. I dread calling to resolve claims.

Aetna Dental has plan **. Aetna Medicare Value Plan (HMO) **. They brag about having the Largest in Network dentist for your selection. True. My Area within 5 miles there are less than 1.000 dentist in my network but NONE are in my plan. I call Customer service and they say they can find 1,000's. I tell them to call them. Call any and provide me with a Dentist. They put my on hold say they have to or they will get another call when I hang up. So I stay on the phone and some are 8 hours long and some say they are through with shift and call me tomorrow after 10Am and they do. 5 or more call and 5 or more different Call associates say the same thing. They can not find me a dentist. WHY... WHY??? I paid for this and getting nothing. it will be 11 day this Monday Dec 12, 2022 and no dentist and a sore tooth.

I had to have a tooth replaced due to a root canal issue from over 20 yrs ago. I started the process at one job with Delta dental (these guys were great). Anyway, opportunity came about for a job I couldn’t pass up. Their insurance is Aetna, and the periodontist is out of network. No biggie. I pay upfront and get reimbursed about 1/2 of what I pay. I accepted it. Went through several sessions to prepare for the titanium screw post. Anyway they put the post in and turn in my claim after I pay over $2100 out of pocket. Aetna denies the claim. Missing tooth clause they say. Because the tooth was already missing when I acquired the insurance. So if you’re already missing teeth and you decide to replace them, I wouldn’t recommend them. I’m dreading what they will charge me when I get the tooth put in.

As an employee, I have no choice in my dental insurance provider. And, the coverage available to me through Aetna is very minimal. My husband is a cancer survivor and radiation to his head years ago have left his teeth in bad shape so I thought that any coverage would be helpful. However, my experience with Aetna is horrible and my dentist will no longer treat us unless we pay up front and we deal with Aetna because they hate Aetna too.

I just wanted to make an appointment for a basic check up and a cleaning. Nothing more. This has been a traumatic incident. First, a dentist that had been badgering me with texts, calls and emails for months for an appointment, tells me they don't accept my insurance after I showed up for the appointment. A complete waste of time. I call 3 more dentists in my area and nobody accepts the insurance. I finally find a dentist that does accept this insurance and they tell me I have to call the insurance and get assigned to that particular dentist.

I had the worst experience with Aetna dental insurance. The people who answered the phone did not know what are they doing and very unprofessional. They just try to get the money from you and would not provide you the service. Be aware if you want to get a dental insurance plan. There are other providers have the better service for the customers. It will save your time and less headache. STAY AWAY FROM AETNA DENTAL INSURANCE AND THESE RUDE PEOPLE.

Aetna is great insurance for basic dental needs like biannual cleanings. It can be a little less economical for anything extra like adult orthodontics or extractions. Nonetheless, it is accepted at nearly every dentist office I have ever used, so it is useful.

Oak Hill Dental in Rillton Pa Is excellent, like family they go the extra mile for you. However, Aetna Insurance itself hard to connect and get a straight answers for anything. They like to pass the buck, even the dental office has issues with them. All these Insurance companies are too big and the customer is just a number. The agents are the worse. Once you sign up you never hear from them again. They get paid every year no matter what. Cost of Medicare needs to stop increasing every year after they increase your Social Security. The people lose every time. Best to shop around every year. Go for the most benefits and lowest cost you can find. Remember online never give your true phone number. These companies are like blood suckers. One call after the other because medicare is easy money for them. That is all they care about.

We have been with them for several years. This company has always been extremely professional and efficient and helpful when dealing with them. Claims are paid on time and the folks on the call center always pay attention to our needs.