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Aetna Dental Insurance

Aetna Dental Insurance
Overall Satisfaction Rating 2.23/5
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Based on 26 ratings

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Dental care is expensive. Dental insurance is not. Learn how you can save.

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Aetna Dental Insurance Reviews

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Page 1 Reviews 1 - 10
Rated with 5 stars
Verified Reviewer
Original review: April 26, 2019

I am free to choose any dentist that accepts Aetna Dental. Cleanings every 6 months at no additional charge. X-rays every 2 years no additional charge. They pay 80% for fillings, root canals, crowns-including the crown build up. Their explanation of benefits is very clear and easy to understand.

11 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: April 12, 2019

I have saved thousands of dollars with Aetna Dental Access. It is the least expensive of all dental discount plans. Nothing I know matches it. This applies to everything from dental cleanings to implants etc etc. There is no better plan to my knowledge.

12 people found this review helpful

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    Rated with 4 stars
    Verified Reviewer
    Original review: April 10, 2019

    Aetna is my supplemental insurance for Medicare, I find the coverage great but it's expensive. There is no coverage for dental or hearing aids which seniors really need. I had a hip replacement and between Medicare and Aetna I never saw a bill for the replacement or subsequent PT.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: April 7, 2019

    Aetna Dental has been very good. I had a broken tooth which I thought may have to have a dental implant. The dentist at Aspen Dental was able to cap the tooth. Aetna would have covered a good part of a dental implant if I had to have one. I recently changed to Aetna Dental In’s. I highly recommend Aetna.

    8 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: April 3, 2019

    Our family has had Aetna Health and Dental Insurance since 1975. Their customer service is and always has been outstanding, and in general you certainly know good customer service when you receive it. Even though we don't have a lot of experience with other insurance company's customer service, we were switched to Blue Cross for two years a few years ago, and their customer service was not nearly as good as Aetna. The coverage is what we receive from our employer, which is very good, but rating it when compared to coverages from other companies, I am not familiar with would be unfair.

    2 people found this review helpful
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    Rated with 1 star
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    Verified Reviewer
    Original review: Jan. 27, 2020

    I have spent hours on the phone tracking my dental claims. Aetna's Dental processing department is truly incompetent. They will send your reimbursement to your provider when the claim clearly reflects the customer's receipt; lose the claim (even though included with a claim already processed); refuse to provide a person (supervisor's name); and separate a fax and claim they didn't receive it. I am ready to find a more efficient and effective insurance carrier.

    8 people found this review helpful
    Customer increased Rating by 4 stars!
    Verified Reviewer
    Original review: Dec. 10, 2019

    Aetna has no problem accepting my premium payments, but when it is time for them to pay out on a claim they have lots of issues and delayed. First they claimed that Aetna is the secondary insurance and will not make a payment on a claim submitted to another insurance company. This required several phone calls with Aetna to establish the fact that they are the primary insurance company. But....once that was solved, Aetna then informed me that the services were performed before the policy was in effect. Now I need to prove to them that the policy was in effect 4 years before the procedure occurred. I have discussed this situation with several representatives who have each told me that they would fix it within a week. And yet, it has not yet been fixed.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 26, 2019

    Paying out phantom billing claims and believe the dentist even though evidence is showing the customer is right. Just got a email from the dentist. They made a mistake 8 months later. I have to correct Aetna's mistakes?

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 16, 2019

    This is by the far the WORST dental insurance plan I have had in my life. I'm not only paying more per month (with employee) but the coverage is ridiculous. I just paid 1200$ for a root canal. What is the purpose of having this insurance. The last root canal I had cost about $550 and I paid about $10 amount. With Aetna I pay $30 a month. Oh trust when it's time to renew benefits. I'm letting HR know that AETNA needs to go. If you're looking for major dental surgery, please go with someone else.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 9, 2019

    Aetna Dental Insurance is awful. My daughter desperately needs to have oral surgery (wisdom teeth) but Aetna does NOT fully cover anesthesia. That's terrible! What's worse, Aetna only covers 50% of anesthesia at 15 minute intervals. The grand total cost to me for my daughter's procedure WITH Aetna coverage is a whopping $2,650!

    7 people found this review helpful
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    Aetna Dental Insurance expert review by Cyril Tuohy

    Aetna Dental Insurance, part of Aetna Health Inc.  stresses that dental care is a vital part of overall health, and thus aims to offer flexible coverage for any budget. The company itself dates back to the 1850s and is one of the largest insurance companies in the U.S. A merger with Humana is pending.

    • A large network: Thanks to Aetna's extensive network, the company provides dental insurance to nearly 15 million people.

    • Any scale: From individuals and families to small businesses, large organizations and retirees, Aetna has dental insurance products to suit them all.

    • Plans for any stage: Aetna personalizes its plans for students, retirees, young professionals, children and other individuals.

    • Great discounts: Being an Aetna policyholder can mean discounts between 15 and 50 percent for dental care services under the Vital Savings by Aetna program.

    • Clear information: Aetna displays info on claims, dentists, bills and more neatly on its app and website.

    • Standalone dental: Offered only in Alaska, Arizona, Delaware, Illinois and Pennsylvania.

    • Best for: Aetna Dental is great for any individual, family or organization needing dental insurance.

    by Cyril Tuohy Insurance Contributing Editor

    Cyril Tuohy, has covered the insurance industry for more than 15 years. He is an expert at writing about personal and commercial property-casualty insurance and covers life, annuities and retirement as a staff writer for a top insurance trade magazine aimed at insurance agents and financial advisors.

    Aetna Dental Insurance Company Information

    Company Name:
    Aetna Dental Insurance

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