Aetna Dental Insurance Reviews

I would not consider buying this product. It is my view that this product is a total rip off. Our dentist and many dentists in the Groton Ct. Area do not recognize this plan. I called to cancel (policy was taken out on 02/19/2026 and today's date is 5/14/2026) and they refused to refund our remaining premium balance of 75%. I am referring my complaint to the State's Attorney General. I do not recommend!

I was paying for what I was told was dental insurance and a vision plan. When I tried to find a dentist in network it was a huge pain because their list of local providers changed too quickly and their AI robot referred me to someone who was no longer there. When I did get an appointment, the dentist office reported that it was just a discount plan and not insurance and it did nothing to help cover the costs. Customer service is all outsourced to some other country and they weren’t much help. I was paying $27 a month for nothing apparently. Their contracted "dental insurance" company is called Careington. One dental office said they were difficult to deal with and I never received specific information about my plan even when I asked for it.

I signed up for Aetna. But ran into difficulties making their monthly automatic payment. They made several attempts at charging me then eventually forced a payment through. After the payment was made my insurance was identified as inactive. I found this out only after having to cancel an appointment because they couldn’t run my insurance and were charging me out of pocket. So they forced a payment through on my account when the funds weren’t there, days after when they were supposed to charge me, then they labeled me as having in active insurance and I couldn’t even use them for an appointment weeks after they charged me. Waste of time and money. I’m not paying another month, I want my money back for this months payment.

Absolutely horrible, it took me a year to get an appointment with a dentist office that specialized in everything I needed, after I had xrays they went out of network, it seems any good doctor is out of network. Aetna in general keeps losing medical providers or they are all out of network, so you get a huge bill, I guess its their way of cutting costs.

While I was buying this plan the representative told me if I bought the plan for two years, there would be no processing fee. I agreed to this but later saw on my bill I was charged a processing fee. When I called about this they refused to refund the processing fee.

I have to say, I am really impressed with Aetna Dental's customer service. I had an issue with my dental payments- I received much less coverage for the services than I was originally told I would get. I called customer service about it, and they told me I have to email my request. I sent in an email requesting to have my dental plan cancelled back to the start of the plan, and after looking into it, they apologized for it, and told my they would honor my request. (Sometimes, when you have an issue, instead of just complaining about it, you have to try to have open communication....)

It's 2026 and Aetna DMO is still trash. It's incredibly frustrating trying to find a half-way decent dentist on this plan. I've called multiple offices from their outdated list, and most of them do not even accept Aetna DMO. I've had lengthy calls with customer service, and one call took over an hour to barely get anywhere on this issue. The two dental offices that actually accept this plan have horrible reviews with hundreds of people warning to stay away. Aetna's process seems designed to block people from actually using the insurance and receiving quality dental care.

This is the worst coverage. They give you Dentist that is not under their coverage. All for children not adults. Or they in Grand Prairie somewhere. Customer service was terrible. No clue. Transfer you from clueless person to another one.

I live in the Midwest, recently, every single pediatric dental provider in an almost 35 mile radius has changed networks, and no longer accepts the DMO plan. I was essentially told there is no option but to drive in excess of an hour to receive care, when I live less than 10 minutes from the center of my city.

I was told three times by customer service that my two implants would be covered at 80%. One week prior to surgery they said no. They would not cover the implants only the cost of a denture. They apologized for customer service lying and said they don't have the knowledge to answer those questions; then gave me the customer service number for help. Who are they to say what kind of teeth should be in my mouth. The highest amount paid out is $2,500 per year. I turned them into the BBB but they could only post and hopefully get results.