Transamerica Life Insurance

I had a 20-year life insurance policy with Transamerica that ended in December 2019. At the end of the contract, they continued to take funds out of my checking account at a grossly inflated rate (from $117/mo to $1,663/mo!). They said they sent me a letter to an old address letting me know they were going to do this unless they heard from me. Once I figured it out, I cancelled the process and asked for reimbursement of the money they took without authorization. They reimbursed less than 25% of $8,300. They claimed they were within their rights to access my checking account, even after the contract had ended, and maybe that is legally correct (they certainly can afford attorneys) but they didn't 'do the right thing' and take care of a long-standing customer. I would NOT RECOMMEND a multi-billion dollar company that values $6,000 more than doing right by their customer.

My mother died about 8 years ago and she had several policies with Transamerica and other companies. This is the only company that would not pay out the money that she paid religiously in an event of her demise. Whatever paperwork I produced it wasn't enough. I am her only heir, only son! It was hard losing my mother and this trash company made it worse. I am going to make it my mission to expose these corporate crooks until either I am paid what's owed or a class action suit. A person would have to be brain dead or ignorant to do business with this shady company.

My mother passed away in March 2020 at 86 yrs old. My dad (also 86 yrs old) was her beneficiary of her small whole life policy that she had been paying all of her life, AND after all this time and several people in my immediate family trying to get his benefits released, all that we have gotten was a huge run-around. So Very Sad. I wouldn't recommend them to my worst enemy!! (If I had one.) Do yourself a favor and use a company that has good reviews and reputable. :(

Poor customer service. Getting the run around on surrendering my mother's life policy. Going on month 3 now. Very disappointed. They lose documents that have been sent by fax with a confirmation of receipt. I have been given varying instructions from different personnel, they make up processes and procedures as they go, depending on how they feel that day. Give them all they ask for and they will find another reason to put you through the run-around.

I have the worst short term disability insurance. Terrible customer service, no supervisor available, never available. Losing my personal info like social security number on the forms. Very frustrated.

Poor customer service. Getting the run around on surrendering my policy. On month 2 now. Very disapointed. They have nothing to say but they are working diligently. I don't think so. Hope someone helps me fight this. I can't believe that an email has to be rerouted. It's a click of a button.

I have made complete on time payments for over 13 years, Jan 2020 I faxed in surrender papers, to surrender my policy. Policy was canceled on Jan 23. Now it's March 17 2020. After several calls with excuses every time, to days was a confirmation letter was mailed last Friday 13 and the check still not mailed. Told it would be mailed within 5 business days. This tells me I stopped making money on 1/23. And they are making money From then to the day the check get to me and cashed. This should be my Money. Unethical. Unfair, will never use again.

This company does not send any representative out to you. It's all on the phone after you fill out lengthy stuff online. Then you will have a person to take blood and hand you a large stack of paperwork. The nurse can not explain anything to you {it's not her job). It is up to you to figure it all out.. Now I used to sell life insurance years ago and even with that I was confused. But I managed> now imagine for anyone who has not seen the paperwork before?

Nothing about this claims process has gone well. Call-in hold times of 5 to 10 minutes. Sent forms in but then told I needed to send the same forms. Received a letter telling me to fill out sheets 3 thru 9 but the letter only had 3 pieces of paper enclosed! The instructions sheet was illegible because the water mark blanked out the text! I kid you not! The eventual claimant package that I received in the mail was so complicated that I had to call an attorney to get help filling it out. I would never use Transamerica for anything and would never recommend them to anyone! Stay away!

I can tell you how Transamerica about to make a 95 year old lady homeless. This fine lady's Medicare benefits are about to run out and she needs to be switched to Medicaid. She has to do what is called a "Spend-down" of what little assets she has to qualify. Her family and I have been back and forth with Transamerica for at least 10 days trying to get this accomplished. When you call them ask for HEATHER... Seems to be the kindest most compassionate person working there and in the entire corporate insurance world for that matter. (Heather, They don't pay you enough and the need 10 more people just like you).