Transamerica Life Insurance

We have been with Transamerica Life for decades. Now, the customer comes Last! Outsourced! Incompetent, don't do what they say they will do, do not comprehend our culture because they are nor from here, and I struggle to understand their English. What a terrible feeling to experience this with such an important matter! We are surrendering our policy with Transamerica immediately and getting out of dodge! While we can! Our nation's corporations have sold us down the river for the love of money. They are treasonists! We advise all people to be your own bank. Best wishes to fellow patriots!

been trying to get my inheritance for over two years now with company. Sent them everything they have ask for many times. Still won't give me my money. Worst company to try do business with. Don't waste your money with them.

I recently had to handle the affairs of my deceased mother. One of her accounts was a deferred annuity with Transamerica and she had told me that I was one of the beneficiaries on each of her accounts. Each time I called Transamerica I spent many hours waiting for a connection to someone who could help me. Finally I was advised to send in death certificate via Fax. Who does that anymore? After three weeks passed I called to find out the next steps. Again, I waited for about 10 mins to speak to someone. The woman who finally answered said that she could not help me because I was not a beneficiary. She was very rude to me and would not help me in any way. She initially asked me for so much information that it would be impossible to falsify who I was.

Transamerica is supposed to be providing customer service for an annuity I had at Vanguard. I have had nothing but problems with inaccurate tax information and forms with errors. No two representatives giving me the same answers to my issues. It would almost be funny but these are such important issues. I have absolutely no trust in this company. My tax adviser tells me he has had several clients who have had similar experiences. If I can figure a way to get away from this company I will.

My Dad passed 10/2022. Transamerica sent notice to my Mom (beneficiary) 1/20/23 needing beneficiary information. I contacted CSR on 1/24/23. Spoke with Alice. She took my Mom's information down and was told my Mom would be expecting some paperwork. Transamerica mailed out on 2/17/23 the exact same notice of 1/20/23. I phone CSR on 2/21/23 and spoke with Paul. As we were speaking our call was "disconnected". On 2/22/23 my brother called CSR and spoke with Takya and my Mom gave her permission for CSR to speak to my brother. He was told my Mom would receive "packet" in mail in 7-10 business days. Three weeks later (3/14/23) I call CSR and speak to Patricia and go over the same information as the other three phone calls. She put me on hold to speak with a "supervisor". She gets back on the phone to say that when Tayka spoke to my brother on 2/22/23, it was marked that my Mom was no longer living???

I paid my yearly life insurance premium on November 1, 2022, of $397. The company sent me another notice shortly later asking for another payment of $397. After numerous phone calls to the company and my bank, my case was put on investigation to find the initial transaction. In order to avoid losing my life insurance, I made a second payment of $397 on December 5, 2022. Several phone calls and emails later, showing multiple evidence and proof of payment from my bank, I received letters from the company asking for further evidence that I made the initial payment. Further letters have now been mailed directly from my bank with further proof of payment. The company continues to stall the return of my overpayment of $397.

A life insurance policy came to term. Without calling, writing, or emailing, Transamerica decided to extend the policy and charged $5,719 and then $5,000 for a month's extension. I found out right away from my bank because I have alerts set up. I immediately filed a claim and issued a stop payment. Thankfully, I was in time and they never received this outrageous payment. I never authorized this sum of money for withdrawal. Additionally, I continued to receive conflicting information from this company as I also immediately surrendered the policy. Had I known about all of the complaints, I never would have done business with them in the first place. Save yourself anguish. Carefully vet the company you are going to work with. If I wasn't fast enough, I would probably still be trying to get the unauthorized payments returned. Stay away.

My mother is currently in the spend down process for nursing home care through Medicaid. I've talked to 6 different people. Been told 6 different things. Jumped through all their hoops. No response. Now I have to cancel the policy as POA and she loses all her money that she paid. I will also not have the money for her final expenses. It's that or she is evicted from the nursing home in two weeks. Just shameful. Transamerica are crooks.

By far the worst customer service experience I've dealt with of any company. Any other online service allows you to download a copy of your policy. Need a copy? 20 min of automated menus, request from customer representative and hope you are clear enough in your instructions, 3-5 day servicing time (it will be 5 days), no email copy available, must be physically mailed. Another example, sending in a form for approval, don't expect a phone call or email if there is any issues, you'll just receive a rejection letter weeks later. Don't expect customer service to tell you what's going on, they either don't know or won't tell you. Avoid at all costs.

Brother passed away March 2022, called to report death. Was told I am the beneficiary & can pay the claim without death certificate if funeral home information provided. After several calls, form submission, etc. now they decide I am not the beneficiary & said they have a beneficiary designation page & policy holder signature page but received on different dates so they wont pay the claim. First, all insurance & financial svcs companies cannot have blank forms on file. This would be caught in an audit & company can be cited, fined, etc. How nobody in several years never had this fixed is beyond belief. It wasn't an issue until they had to pay a measly $25k, not a million dollar policy. They want that money for premiums real quick & will sweet talk you into a policy. Reported them to Texas Dept of Insurance, next stop lawyer, social media, news, etc. Pay the beneficiary listed & quit playing games!