Transamerica Life Insurance

I have five policies with Transamerica which include two 30-year term life insurances and three Indexed Universal life policies. Life insurance with living benefits is a great product you can find with Transamerica. I had other companies offering me term policies with no living benefits and that is why I chose Transamerica. Indexed universal life is also a very good long term investment. Both life insurance with living benefits and IULs are great products that I recommend for every one to have. As far as services are concerned, Transamerica have a call back option where people do not have to wait on the phone. I used the call back option all the time. My agent and Transamerica have provided me with excellent services and have been responsive to my requests. ~John

I’m satisfied at this point, my agents is okay however I would appreciate her mores if she’d reached out to me from time to time just to say hello order checking in to make sure you’re good. Make me feel secure or just new offers or better upgrade packets just saying. As a consumer this is an important part of our time.

I have never had a bad experience with this company. I left a company that I had been with for almost 10 years and had a 401k with. I fell into a hardship and needed funds. Although I wasn't able to get the amount back that I thought I would (due to my company somehow signing me up for the wrong type of retirement plan) Janae helped explain everything to me, letting me down easy and also helped by calculating what I could expect to get if I did the early withdrawal. She spent almost an hour with me answering all my questions. And when working in a call center, that takes patience and can be scary if the call center is hounding for quick calls for their "good stats". I spoke with her supervisor after and expressed my gratitude for Janae's patience and kindness as well as her genuine care for my situation as well as her walking me through the website to get things handled.

Avoid at all costs! My father passed in June. We filled out all paperwork in a timely manner. When the application was filled out, it took them 30 days to tell us they needed one more bit of information. This is apparently within their 20 business day turnaround on requests. I sent them what they had asked for and was told it would be another 20 days before they can review the paperwork and then another 20 days before they can cut a check. It will be the end of November before the widow is paid. Two other insurance companies paid within a month. Every inquiry is stretched to their maximum TAT. Get your policies from NY Life or Genworth. They paid promptly.

DO NOT DO BUSINESS WITH THIS COMPANY! I have tried now for several days to cancel our policy, which we did not want to begin with. I have been placed on hold for endless wait times with no answer from a live representative. I have never known a company that could provide such lousy customer service and still be in business but I have found one in this company. Save yourself the time and heartache and find another insurance company.

If I could give zero stars I would. I was eligible to take my retirement benefits July 1st of 2020. First they needed a document signed and sent in which I promptly did. After at least a dozen or more phone calls for 3 months now nobody knows nothing and I still don't have my money. Everytime I call they say it's processing and call back in a week, well it's going on on 4 months and still nothing. It's looking like I'm going to have to get a lawyer. What a horrible experience with this incompetent company.

Transamerica Premier in the most INCOMPETENT bunch of idiots have have ever dealt with!! Transamerica needs to be put out of business immediately.. There is no Senior Management within this company that has a clue. I surrendered our policies and without any communication from Transamerica I asked my agent to handle this issue immediately. My agent called them and he found out that my wife and I signatures on file did not match theirs. I have proof even on their own form that the signature has not changed since 2010. They asked for my signature to be notarized, so I did that and gave the documents to our agent. It has been two weeks since we issued the surrender documentation and our money has not been transferred to our account as of yet. Transamerica is the Worst Company to deal with and worst customer service ever. DO NOT DO BUSINESS WITH TRANSAMERICA, THEY ARE TOTALLY INCOMPETENT!!

This is definitely the worst experience I have ever had in my life. TransAmerica should be ashamed of themselves the way that they treat a client. In short & getting right to the point. I have paid my monthly (AUTO DEDUCTIONS) for many many years, never missed a beat. I asked to surrender the policy since I was never able to access my account online or any other way. I have called them over a dozen times and stayed on hold at times more than an hour with no one answering the phone at all. An average call usually is 45 minutes and above and still no answer.

Several months ago I filled a claim with TransAmerica for my 70 year old mother who had passed after an accidental fall off of her porch at home. My mother has been insured with TransAmerica for over a decade. At the time of taking out the policy she thought that her family would be covered in the event of an accidental death on her part. Since her untimely death, I have been going back and forward with TransAmerica Insurance company for several months trying to get them to pay out the benefits which were due to the beneficiary under terms of the claim when an accidental death takes place. Unfortunately I have run into nothing but roadblock on every side from the insurance company. I have had to mail, fax and email the same documents back to the company multiple times, I was told that the company never received them.

I have called every day for the past nine days. Been on hold for hours, only to be told I need another department, and back from into the hold line. Every time either they can't help or I get disconnected. All local phone numbers no longer support Transamerica. I have given up and filed a complaint with State Office of Insurance Commissioner.