Transamerica Life Insurance

Okay, enough is enough. I'm ready to hire an Attorney. Tired of the lies & run around with this company, week after week with no solution to any problems at hand. I was reading and yes they can be sued for not paying out claims, I'M GOING FOR IT!!!

This is the worst insurance company ever, they comes up with all kinds of excuses to keep from paying out, I'm dropping my policy as soon as possible, I'm pregnant, been off for 3 months and they have gave me nothing but a circle of run around over and over again, everyday I'm being told something different by different representatives....don't do business with this company.

This Insurance Company doesn't even deserve 1 star. At a time when a family should be grieving, we are having to deal with the stall tactics of this company. My Aunt was killed in an auto accident when another driver ran a stop sign. She was pronounced dead on the scene. Her final death certificate (with cause of death) was pending at the Medical Examiners Office because of the backlog of Co-Vid cases in FL. 6 months-1 year. When I filed my initial claim, Transamerica told me that since she died in an auto accident that should suffice as to the cause of death.

I began a claim process for my father at the end of August 2021. He could no longer transfer himself and had to have 24/7 care. He’s in a wonderful facility that gives him that 24/7 care but it’s not on TransAmerica’s approved list. Although we could have been told that at the initiation of our claim they waited until my father was in the facility for almost 3 months before they let us know that the facility would not be approved. Only then did they “kindly” inform us that they could send us a list of approved facilities so that we could move him and restart the claim process. I see it as a Machiavellian delay tactic. I would never personally buy a product from this company.

My mom passed away in March of 2021. We called to file the claim. They said they were going to mail the forms that we needed to fill out. The forms never arrived and we had to call them back and if the guy hadn't of emailed me the forms I still wouldn't have them. But they said that they were gonna mail them during that call as well. So I printed the forms out and filled them out and sent them in. Now we are 4 months into this and we are still getting nothing but excuses and the run around. Now we have gone from not being able to read the death certificate to wanting medical records from 2 yrs ago til now. I think we have gone through enough already and this should have been taken care of months ago.

So I went online to withdraw my 401k retirement money from my account. Filled out the data and submitted my return. Waited more than the given time to see the return. No phone call to me about any issues found. Called the company. They say the funds were appropriated. Not to my account, I told them. They then found that it had been sent out but the account number was one digit off. Told me to call bank and ask them to transfer the money to my account.

The customer service is absolutely the worst I have ever experienced with an company at any level. This company has policies to prevent policy holders from getting information and will not assign an individual to help you so you have go over everything from start to finish again and again.

I called them last June to change my bank account for payment and have the call log and from my mobile phone company and written notes to prove it. This spring they debited my old account, triggering a $25 overdraft fee. I complained. Transamerica wrote that they have no record of the call. Therefore they can't help me. So they lost the record of the call, and that makes it my problem.

My experience with this company has been an absolute nightmare. The level of incompetence within this company is unacceptable. It took two months for them to retrieve information from my job. A week later I called to check on the progress and I was informed that the representative forgot to submit my request for a disbursement. Almost two weeks later they finally mail the disbursement but to someone else’s address. I immediately requested a stop payment on the check.

Their website is awful, their communication is worse. I got roped into a life insurance/retirement fund combo by a friend from college and it was the worst decision I've ever made financially. Put over 10 thousands dollars in it and saw my cash value go up maybe 3 grand, and when I went to close it there was a cash surrender charge of over 9 grand. One star is too many for this company honestly.