Transamerica Life Insurance

Reliable and great reporting. Good reputation and ranking. Pricing seems appropriate for coverage. Only hope is that we won't ever be required to make a claim, but glad to know that it's there in case of death.

They have always been attentive, responsive, helpful and enlightening whenever assistance is needed. Their overall company strength remains admirably high and their rates continue to be some of the most competitive in the industry.

I have five policies with Transamerica which include two 30-year term life insurances and three Indexed Universal life policies. Life insurance with living benefits is a great product you can find with Transamerica. I had other companies offering me term policies with no living benefits and that is why I chose Transamerica. Indexed universal life is also a very good long term investment. Both life insurance with living benefits and IULs are great products that I recommend for every one to have. As far as services are concerned, Transamerica have a call back option where people do not have to wait on the phone. I used the call back option all the time. My agent and Transamerica have provided me with excellent services and have been responsive to my requests. ~John

I’m satisfied at this point, my agents is okay however I would appreciate her mores if she’d reached out to me from time to time just to say hello order checking in to make sure you’re good. Make me feel secure or just new offers or better upgrade packets just saying. As a consumer this is an important part of our time.

Try to find information on transactions and they give it to a department and tell you they will get back to you. Terrible customer service. They don’t have enough qualified people to help. Should have researched. Relied on advice from Vanguard on transferring funds. Big mistake.

My mother passed away a couple of weeks ago. I am on my 3rd phone call to get assistance with filing a death claim. I have now been on hold for over 9 hours combined with all calls, and have yet to speak to a representative. According to their policy, it is up to the consumer to notify them in "a timely manner", yet there is no one to answer the calls. I am aware that you can go to the website and download forms, but when there are multiple policies involved, questions need to be asked and answered.

Vanguard turnover the annuities accounts to this terrible. On hold for close to 2 hrs for customer service. Never got thru. They could care less about customer. I will be reporting them to Vanguard who entrusted my account to them .. Stay away from garbage comp. Better places to put your money. .

This company holds nothing special in my mind. They do not stand out as remarkable but they haven’t done anything that I totally disapprove of or that disgust me. I have not filed a claim against a policy so cannot have an opinion in that area. I have received a loan against the policy. My request for a loan was expedited in professional manner. My premiums have remained unchanged as promised.

The cost and flexibility with signing-up with Transamerica was easy and seemed like the right decision. However, when using the service for one of my parents, things got quite a bit sticky. It was difficult to get them to cover the costs allotted, it was not paid in a timely manner, and friendliness of their folks diminished over the span of making and paying-out the claim.

These are the worst people to deal with. You can never get through to their customer service. If I could give them a negative five stars I would. Stay away from them and spare yourself a lot of grief.