Transamerica Life Insurance Reviews

They provide $1,000 complimentary accidental death and dismemberment, through my credit union. I was in the process of signing up for an additional $50,000 more until I noticed the fine print that said coverage is reduced 50% at age 70. I am 72. I hate deception!!! I will not agree to paying full price for 50% coverage. I am glad my beneficiary won’t have to deal with their deceptive practices!

I’ve been a policyholder for almost four years. In June of this year I had to go short term disability and I was thankful I had this policy to fall back. In hindsight I should have done something else. From the start of filing the paperwork it’s been the ultimate nightmare. I can’t get anyone to ask my question, return phone calls or send out my payments. I don’t know where to turn. I’ve been told every excuse in the book. From I didn’t initial the paperwork the first time I filed on 6/10/17. So I fix that and faxed it back on 6/12/17. It was after they received paperwork. It would be a fifteen day processing period then the first payment would start and be sent out. By the second week of July I hadn’t received anything. So I called to see what the Status of my claim.

I have been paying on several insurance policies that my dad took out many years ago. Since he is in a nursing home, and not able to to take care of this anymore, I am trying my hardest to do this correctly. I recently moved, and it has been a nightmare to get anyone to help me or listen to my concerns. They have NOT only sent mail to my old mailing address, they are sending some to me at my new address, but misspelling my address, as well as sending the one policy I took the time to have sent to my brother's address. I was trying to find out if he would like to continue paying on the policy, or cancel.

My mom passed Sept 19. I submitted a death claim Oct 24th. Both customer service and claims were very helpful and said it would take 7-10 business days to review. I sent in the requested forms they asked for and today I received a check!! I don't know why there are so many complaints against Transamerica. My experience was amazing. They really came through at my roughest time of my life and I recommend them to everyone. It's important to read your policies and understand the terms of your policies. Transamerica is a great company and their actions speak louder than these negative reviews all because people assume and don't read and they don't understand their life insurance policies. It's not any fault of Transamerica. I truly thank them from the bottom of my heart.

They say insurance is cancelled... It was Monumental Ins... Paid for over 30 years... I got a phone call from someone saying insurance was cancelled... Then I call them and they said it was cancelled, I told I never got a notification, they said I did. I asked them, "Why would I pay for all these years and I even paid a bill in August and I'm cancelled in September?" They said, "No you were cancelled in July?" How can that be? I get no answers at all, this seems to be not legal...? Does anyone have a answer, I think I need a lawyer!

BUYER BEWARE!!! Save your money. This company is a scam. They put provisions in their policies that allow them to deny accidental death claims. My husband was in a car accident and died from his injuries, per the Medical Examiner's autopsy report, but because it was over 90 days from the date of his accident, Transamerica doesn't consider the manner of death "an accident" and paid the lesser amount. This is one insurance company that gives someone a false sense of security, you think you are paying Transamerica so when you die, Transamerica will provide funds to your loved ones to cover the cost of your burial and maybe a little, and I mean a little, extra if you die unexpectedly. That is false if you do not die in a timely fashion, per Transamerica. I guess the medical community shouldn't try to save your loved one and keep them alive more than 90 days per Transamerica.

My husband and I both have (had in my case) policies with Transamerica Life Insurance for a long, long time back when they were other companies. I recently received a letter that told us his payment was no longer able to support the policy and we owed them $500 to continue and will be cancelled in October 2017 if not. I called in June to increase the premium - didn't happen. The same with July and August. Now they want the $500. His new premium for $50,000 will be $200 a month. Not happening. I finally got through to someone and I said, "I think this is a scam" to which they replied, "Ummm I see why you would think that".

Beware of this company!!! My husband and I signed for a life insurance and savings last year. We were told that after 9 months we will be able to lower our monthly premium or we can even stop paying for up to 6 months if we don't have the money. After 12 months I requested Transamerica to lower our monthly premium which was flat out refused! I requested them to please allow us to stop making payments of $2000.00 per month for 6 months as we encountered hardship, which was also flat out refused! I called the bank and gave them an order to stop Transamerica from debiting my account.

My mother passed away in early April. We have provided all the information that was requested of the company. When my mother purchased the insurance she was with an agent. It was slightly under 2 years since she purchased the insurance. However, she was not sick. She purchased more insurance because she was retiring. We had another policy as well with AARP. THEY HAVE INVESTIGATED AND PAID MONTHS AGO. I don't understand what is taking so long. I wonder if I should hire a lawyer. Just make sure you do your homework. I have read that they are having trouble paying out their claims. Incredible!

I'm an independent insurance agent. It is true Transamerica is struggling to pay claims. This is because they are overwhelmed from taking over the Monumental Life and Commonwealth Life books of business. There is someone on here that claims something about a "pyramid scheme" involving lost money and Transamerica. This explanation was a flat-out lie. Policies like that DO NOT EXIST ANYWHERE. It is possible they were actually just scammed by someone.

I use to work for Transamerica. I am so glad I left. Transamerica DO NOT CARE ABOUT THEIR CUSTOMERS. THEY DO NOT PAY DEATH CLAIMS, IF THEY DO IT TAKES MONTHS. They are a very racist company. Transamerica is only concerned with the premium that customers pay. They could care less about you and your Family. When you file a death claim a company should not try to find medical information not to pay the claim. That is the reason you go through underwriting. Please. If you have a policy with Transamerica, surrender it and go through another company. If it is a whole life policy make sure you have them send you your cash value that had accumulated in the policy. The point in life insurance is to pay for your final expenses at the time of death.

My mother has passed about 1 year ago and this company continues to say that they have not received the paperwork that we sent in. One month they have it but not filled out correctly, then the next month they do not have it. Now I am sending in everything certified mail and recording the conversations. I am 32 and able to do this, I can't imagine the elderly people that they do this to or if I was 75, I would have no choice but to give up or get a lawyer. Reminds me of "The Pelican Brief" by John Grisham.

San Fernando Valley - Encino office. N ** was the agent. DON'T DO THIS!!! PLEASE LEARN FROM ME. THEY WILL TAKE YOUR MONEY AND LIE. My so called friend/coworker who knew about ALL of my struggles in my life... Had introduced me to this pyramid scheme!!! I trusted her and her boyfriend. I had known her for years. After attending their Saturday workshops in the Encino Office and a couple times in Oxnard, I was convinced to purchase the life insurance (Transamerica), $250,000 policy. I paid for 12 months up to $300.00 a month; me trusting them was given the contract, which was really thick and in very small print. I asked several questions and it was all lies.

I tried to extend my term life insurance and was blown off and told that my rates would more than triple. GRRR I just received a monthly rate with IntelliQuote for $55 per month fixed for 100k. I am 64 years old and in great health. No options were made by the customer service people at Transamerica. Pissed off yup.

I pay 54.00 per pay period for short term disability to have 2,600 no th in coverage. When plan was sold to us at work we were told for accidents we would be covered day 1 and for illness at day 7. I had an accident and tore my plantar fascia off the bottom of my foot. I work at a hospital and am required to be on my feet for 12 hour shifts. I went to my surgeon and was casted and taken off for min of 12 weeks as it's a very long recovery process. I had the physician fill out the ridiculous amount of paperwork required as well as my work, and my personal required paperwork. I submitted. They say they don't process for 14-21 working days and they absolutely don't.

Back in December, Transamerica Life withdrew from my account $6.30, twice. In total $12.60. I couldn't get a hold of anyone in English so I talked to them in Spanish. I gave the lady on the phone my new account and agreed to pay for the new month. Now, they are charging me for not paying them. I wish Senator Warren would trust bust. Like Theodore Roosevelt. Read Teddy Roosevelt's trust busting program. Another bad company is AT&T. I thought you couldn't send anything in fine print.

Mom bought W/L policies from JCP over the years. Transamerica bought JCP. Over the years changes in family required updated beneficiary, payment methods, addresses and eventually ownership. EVERY time I call it is a MINIMUM of 45 minutes to get a human. (Sometimes nearly two hours). EVERY thing they claim to mail takes weeks to get here, and then every form has some typo error or the wrong spelling or address - causing the process to start all over. Even when they email forms to you it takes 5-7 days???

We lost the original life policy and have requested a copy of the policy with Transamerica. I sent in the form they asked for and have called the company 7 times now in a month & a half time frame. The customer rep first call said it had been mailed out. I called back 2 weeks later claiming I hadn't received it. They stated they mailed it and what happens to it after the post offices receives it is out of their hands. I call several more times, they state they will send another policy out again, and again, it never arrives.

Change from Stonebridge Life (JCP) to Transamerica Life - These were charged on a JCP and a Discover Card for monthly payments. Original Policy said "Never goes up in price" = but it did. I had 3 policies, now have 2. I called to ask for copies and they were MAILED to me... The names are totally messed up. I now have two policies on me on paper, even tho on the phone, said both were for my husband and nothing for my daughter!!! At this point, I am paying $9.95 to Discover for 1, $16.60 to JCP for two but only have two total and not correct. When trying to correct, they gave me a number that I was on hold 48 minutes one day and 65 min the following day... finally hanging up in dismay. Policy since 2008 and now everything is GONE. RIPOFF in worst way!!!

This company charged money to my JCP acct without my authorization. Now JCP is charging late fees to my acct and I can't get caught up. This company needs to be sued for fraudulent activity. I have tried resolving with JCP. They tell me to call Transamerica, you can't get thru. Bad business practices from both JCP and Transamerica.

Transferred my company 401K to an IRA. Months passed and I could not get into the website and did not receive a statement. Markets were good and my other IRA was doing very well at one of their competitors. After months of emails and many calls on hold, I was finally able to get into my account to find a Negative return! I then tried to transfer my IRA to another investment firm. On Hold for 45 min, then sent multiple forms which require them to be Notarized... Meanwhile I am losing money. This company is ABSOLUTELY HORRIBLE!

My father-in-law passed away February 4, 2017. On behalf of my mother-in-law, I opened a death claim (online) for his FIVE policies on Feb 6th. We didn't even get an acknowledgement letter until March 1st. The letter was dated Feb 22nd and addressed to my father-in-law, the deceased. On March 2nd, I called the company and was told the claim was being reviewed to see if there was any additional paperwork required. (I'm pretty sure they'll want a death certificate!) They said the review would take at least 30 WORKING days.

Last year I contacted Transamerica to stop taking $ from my paycheck, which I DID NOT approve. It took numerous contacts, letters and phone calls for them to stop. They refused to reimburse me the $300 they took. Today, I noticed that AGAIN they are taking money out, again WITHOUT my approval. Over $200 this time. How can I get them to stop and not start again?

This is by far the worst insurance company in the world to deal with. As if losing a loved one isn't stressful enough, they make the situation worst. My mother passed away 2 months ago and I am still waiting on her claim to be paid out. When I first called to inform them of my mother's death, I was told that I would receive a claim form in the mail. One week, 2 weeks, no form. So I called to inquire as to why I never received the form. I was told, "Oh we mailed a form out to you last week. You should get it soon". I then asked if she could verify the address, of course they entered the wrong city and state to send the forms which explains why I never got the form. So she then states she would send me another one.

This is the worst life insurance company I have ever dealt with! My mother had insurance with Medical Mutual years ago. I'm talking back in the 50's when they came to collect at your home. She paid weekly and always had her money saved down to the penny. She passed away in July 2015 and when we turned over her policies to the funeral home, they stated one policy was good. I made numerous phone calls speaking with different reps which I received no satisfaction. Even though I had my certificate that it was paid because I could not show payments of this they would not pay out any money. My mother was 93 years old when she passed and this policy of $500.00 was paid years ago.

Transamerica issued me a check in 2013 which I did not cash while I pursued other options than accept it. I gave up and in December contacted Transamerica to request a replacement for the stale dated check. They jerk me around on the phone, 15 times have promised to call me back and don't. Nearly 2 months and I continue, no check, no calls back.

My mom Mildred **, had Alzheimer's, and other health issues. She purchased what she thought was life insurance but instead was accidental death. She wanted to make sure her funeral was paid for. Was purchased through Monumental Life. Then sold to Transamerica. She paid faithfully. This is so misleading and deceptive. How can you sleep at night knowing you took advantage of a sick and elderly lady. Your company says that you're committed to help people. She had Alzheimer's. This can't be legal. She was a proud lady and very honest. She was a Christian lady. She was under hospice care. Something needs to be done about this.

Have been trying to reach this company by phone for days. First day wait time was over 3 hours! Have called all different times of day and just on hold, no wait time given. Have read some articles that JCP was sued back in 2001 as their life insurance being a scam. Many, many, many horrible reviews online both past and current! How is one to get resolution?

I purchased what I thought was whole life insurance while on active duty US Army by a Non-Commissioned Officers Associations (NCOA) started paying $100 per month, after 20 years everything changed, the policy was sold to Transamerica, sent me a letter stating more money needed for the monthly premium. I'm now paying $230 per month and just received a letter stating by 18 January 2017 I will have insufficient funds. First no one ever told me about my premium will increase to such a high amount. It seems that the money I'm paying just goes to expenses charges, and other costs, including commissions for agents. Unfortunately If I cancel, I will not be able to start a new policy. This scam is set to get seniors and military retires.

I would not recommend this company to anyone. They will greatly take your money out of your checking account for the monthly payment, and you can also take out the cash value from the policy, either as a loan you will pay back or the death amount on the policy is lowered by that amount. So you decide to just lower the policy amount, that is what beneficiary will receive when you pass away. This is not true because they will then start sending amount owed plus interest, so you think this is a mistake and reread the documentation. This company sends out one thing and then does another. Policy is for $20,000.00 minus the $600.00 at death would be $19000.00 and some.

My husband retired from the military so we decide to get a life insurance policy for him due to the fact that it would be too expensive to keep the one he had while he was active duty in the military. I had called a agent with Transamerica and got the policy that was best for him and his family, now mind you he is in perfect health. He was given a very good monthly premium for whole life. I had asked over and over to their company rep to have the premium taken out of his account monthly, all I kept hearing was, "We will get back to you on that." They never did.

I got a policy for my mother and her partner 8 years ago. My Mom passed away on 09-09-16 and I did a phone claim. I was told that it would be up to 30 days and they would let me know if there was additional information they needed from me. They thought it would be simple enough given that this was a small final expense policy and my mother was 80 years old. Well, that is not exactly how things went.

My Mother passed away in August 2016. She purchased her original policy with JC Penney's, her policy was eventually transferred to Transamerica. When Mom was in hospice I started checking into reviews on this company. I was very wary after reading so many negative reviews. Once Mom passed away I began the process of claiming her life insurance money. I placed a phone call to the company and was directed to the correct department. I was able to get the forms through their website. Everyone I spoke to all along the line was very kind, and sympathetic to Mom's passing.

I've had a life insurance policy for 25+ years with Transamerica. A month ago, I received a letter from Transamerica stating that my policy was canceled due to nonpayment of the increased premium which wasn't much. Called TA and they said they mailed out a letter months prior but I didn't receive the letter. If I had, I would've paid the difference. Now, I'm left to fill out a reinstatement form, asking medical information and it's not guarantee that they will accept my reinstatement request due to age and health issues since 25 years ago. Asked, why they don't send a second notice or send a certified letter, they responded, "that is our policy."

I purchased a policy for a specific dollar amount. They automatically decreased the dollar amount after I paid the first payment. I was told they have a 24 hour payment to beneficiary, NOT TRUE, and they were well aware my husband was sick when I purchased the policy. HE died 9/13/16. Now they are saying his death has to be investigated, even after receiving the death certificate, and all information they asked for, the customer service person told me, "oh, it might take at least 30 more days!" Needless to say, I am still waiting. This policy was purchased to bury my husband. How insensitive! I will tell everyone I know DON'T EVER DEAL WITH THIS COMPANY!

I have had a policy with Transamerica Life Insurance for group accident insurance providing accidental death and dismemberment benefits for over a decade. I was struck in the eye by a limb riding my ATV and lost the sight of one eye which has been documented by my eye doctor which is an OD. After many phone calls to the claims department she has only replied to me one time and continued to say they need more information. This is ridiculous and I wouldn't recommend this company to anyone. I pay my premium every month through my Discover card which recommended this insurance policy to consider. Evidently I will hire an attorney to settle this.

I recently became disabled at work. I have insurance through my Local Credit Union. It is supposed to protect my loan with life and disability. I sent in all the paperwork that I was supposed to. Due to my workman's comp case my employer would not comply with the employer statement. I prove that I work there through pay stubs and a little discharge that my employer gave me because I had not returned to work being 100% disabled by my doctor which Transamerica also had proof of that. They requested further information and every time we gave them information it took an additional 7 to 10 business days for them to look at that information. This is the worst Customer Service Company I've ever dealt with in my life. On seven separate occasions I was promised a call back and never received not one. Run the other way if somebody says they're going to ensure you with the insurance from Transamerica Insurance.

I HAD LIFE INSURANCE WITH THIS COMPANY FOR ALMOST 17 YEARS. I had a policy with them for 1 million dollars term life. The Transamerica fraud insurance company was taking out of my bank account every month for 17 years 157.50 auto pay. Suddenly I looked at my statement and noticed they are charging my account for 1282.00. I called them and they told me that the premium has change due to my elapsed policy. They did not notified me at all for rate change almost 700% overnight. They refuse to pay me back the total of 3700.00 they fraudulently took out after they promised me that they will give my money back.

I have a life insurance policy with this company that is about 25 years old. Three years ago they made me increase payment from 56 per month for life insurance with a savings plan to 70 per month for the insurance only. Payments were set up and paid by my banking institute monthly. Without prior notice, this month they sent me a "final notice-act now" with no explanation and a total due of 383.29. When I called the company to ask why, the automated system confirmed policy value and receipt of payment before letting me speak with someone who informed me that my policy was "upside down" and the cost of insurance had gone up leaving me currently $10 short also that if i didn't send them $383.29 by October 10th they would cancel the policy. She was not able to explain where the amount came from or why no prior notice was sent saying the cost would increase. Her only reason was that I was getting old.

This year February my husband was killed. I have the life insurance through Transamerica from my job, thinking this is a good choice because it's from my job it should be ok. Boy was I wrong. I put in the claim. No one was in touch with me. I had to keep calling every day to make sure they were given correct documents. Then after all the running around of calling them when there were suppose to call me back, I was told that that can't pay out a claim till the case is closed. This is a homicide case that never close. I have been put in the worst situation of my life where am behind in bills paying people back who help me buried my husband and a child that about to graduate high with fees.

My mom before she died disowned her daughter and grandchildren and changed the beneficiary to me based on actions she had engaged in against her. We worked with a lawyer to have the proper papers to show my sister's claims were untrue and after my mom died I received a letter from Transamerica saying they had been in contact with my sister and weren't going to pay unless I gave to my sister that proportion of the proceeds of the policy that we would agree upon and if I didn't they would sue in court and use the proceeds to cover their legal costs which from other cases I researched charged between 10 and 20 thousand dollars.

This is the worst company ever! My Account was sold to them. Do not understand why it would take over 40 phone calls and now at 2 months and still nothing has been resolved. The call agents are poorly trained and their supervisors make promises and cannot deliver. Their ratings are so low I would not recommend this company to anyone. Customer service should be their top priority and it is not. It starts with upper management and trickles down to the agents. This should of been a simple process with a check in hand within days. Please take my advice. Stay away from this company. They do not care. They only deliver excuses for answers.

Purchased life insurance on my husband many months ago. When he passed away I notified Transamerica. I have only received excuses from them for over 4 months. They even stole an extra month's premium from me. I still have not been paid the life insurance. Transamerica is the worst excuse for insurance. DO NOT buy insurance from Transamerica. They take your money and give you Nothing but Excuses. Next step may be taking them to court.

I see a lot of negative things being written about this insurance company. I suppose there are those that can experience some problems while others don't. My father passed away on April 1st. I notified the life insurance company and they mailed the paperwork and I received it two weeks later. Less than 30 days after I sent the correct paperwork back (following the simple instructions) I received a check from them with no problems. They even added a premium refund because of my dad's passing. That proves they are honest as well. I am happy with Transamerica Life and the time they responded and applaud them. Claim handled well!

I got my MRI done by end of January. I had being submitting claim after claim nothing seems to work. Always coming back requesting more information. Doctor's office made their refund already and I still waiting for Transamerica. Nobody seems to care. What is the point to spent so much time paying for a service I can't receive?

My Father Died recently. He had a $3,00.00 policy with TransAmerica. I called to report his death. I was told it would be 7 to 10 days to receive the claims form. Since I live out of state and would not be available to help my 92 yo blind Mother fill out the form. I asked the funeral home for an assignment to help pay for funeral expenses. They were told also the wait time to receive the claims form. They declined the assignment. The claims form arrived about 3 weeks after my initial call. Forms were filled out and additional documentation was sent immediately. To date the claim still has not been paid. All the other policies my Father had have paid out except this one. I don't understand the waiting time to send out the claims forms especially to the Funeral Home. They received my Fathers premium by automatic payment every month. I can't believe they don't own a fax machine.

Never buy any insurance from Transamerica. They went from illegally taking over $15000 from my 90-year old mother-in-law's checking account, which took over a month to get back and a half dozen calls and emails, to trying to get the policy to expire for non payment of premium when they were authorized to debit her checking account for monthly. Since her passing in January Transamerica has used every excuse possible to delay paying out a $500,000 death benefit. They claim they have 10 business days to review every email or shred of paper submitted and use all of it all the time.

Forms were sent by my agent that were signed by me to close an account. Instead of paying the amount due on the day received, Transamerica held up my payment stating that they couldn't verify my signature. Again, the forms signed by me and verified by my agent, and were sent directly from my agent to Transamerica. The Legal Affairs office sent me the forms that were originally signed by me and then updated again 10 years ago. The signatures are the same. Holding my payoff cost me over $1,400.00. The company is not resolving this issue.

I purchased the policy in March of 1987 and was told by the agent it was an investment for retirement. The premiums were $75. a quarter for a long time. A few years ago they were increased to $87.00 a quarter and now that I am 71 years old they were increased to over $400. a quarter. Not a retirement investment. Plus over all those years each time I sent in a check for the payment, they charged me $6.75 to cash the check. Pretty rotten as far as I am concerned.

My life insurance company was Monumental and then it changed to Transamerica. I haven't had any problems with them except maybe lack of communication really on my part to keep up with our account. They do send yearly statements out to me. They will get in touch to update us when we get a new agent and try to schedule a home visit to get acquainted with us.

Many people on here are responding to low costs and nice service. That is all great with Transamerica. The problem is when you have a CLAIM and would like them to fulfill their obligation to pay. They keep telling you to call back in 5-7 days. Each week no updates. You are given the runaround. For me this was after paying on a policy for 14 years. I felt I deserved more transparency and answers. Only select this company if you want to deal with loopholes when it is time to pay.

Signed up with Transamerica for supplemental health insurance on 11/27/15. Was told my coverage would begin 1/1/206. Never received notification of enrollment. Repeated calls have no results. Have been told that my app is in their computer. And the dept. responsible, has been notified (3 times). I am not allowed to talk to that dept. directly. I had notified my previous Insurance co. to cancel my insurance as of 1/1/2016. So I am now without insurance. Having to cancel a vital MRI appointment for tomorrow (1/10/2016) that took me 2 months to get. I was told by a company Rep., that other applicants are having the same problems.

My parents (both) have been paying premiums for over 20 years to Transamerica Insurance. My father is 87 and has Alzheimer's. Back at the end of August 2015 I started to open a claim for a home health care aide to come to my parents' home to help my father with his hygiene and other daily care needs. It is now mid December and the insurance company still has not approved a health care company.

I have been with this insurance company for 20 years. I have to recommend this insurance. It is very affordable. The people to speak with little time to to bases very friendly and very knowledgeable of the company. Every time I have to make a claim I have no problem in getting assistance. I am very well satisfied with this Insurance company.

Haven't dealt with the company personally very much. But the coverage seems to be great and very affordable. I work for a very successful company with a lot of employees all around the world and that means a great deal to me. If the company wasn't one of the best for the dollar, then I am almost 100% sure that my company would have chosen a different company to handle or purchase life insurance for their employees.

Transamerica provides quality life insurance and at the best rates I have found anywhere. I have been with Transamerica for over 20 years and when I upped my coverage about ten years ago, I received a discounted rate on the additional benefits that I added. I have shopped around for insurance and have always found that the rates I receive with Transamerica are the best rates for the coverage that I have in the business. I have had nothing but good interactions with the company and would not hesitate to recommend them to anyone shopping for life insurance.

This is a friendly insurance company with helpful recommendations as the years go by. In 1998 they called me and explained at that time I had insurance only to the age of 75. They walked me through various options and we came up with a remedy at a price I could afford. I would have never realised this if it was for the insurance company and their helpful informative ways.

Easy, inexpensive, life saving and very informational. They provide so many benefits to choose from, basically you can custom choose your plan. You have a very special person come to your house and they provide it all for you. The brochures are very detailed, the agents are very well informed and if there is anything you are interested in getting and they don't know about, they will find the answer for you and provide it to you very fast. I did some research before I did anything and found that it is one of the fastest growing and most complete organization with multiple options for anyone to choose from. I am very happy with them and I would recommend them to anyone who asked.

I began many years ago selling this insurance and although I am no longer selling it I recommend it most highly. It is a very good insurance and you certainly get your money's worth especially since it is reasonably priced. It was easy to change my original policy since I am now divorced and I am quite happy with what I now have. I have found the agents that I work with most helpful and pleasant, and very easy to get into contact with. My payments are made automatically which makes things simpler and avoids the possibly "missed" payment. I would and have recommended this to friends and associates.

I find their policy hard to understand and wish I was able to better interpret how their life insurance policy would be settled in the event of my demise. However an attorney I am currently working with on a new will is helping me better understand the process my beneficiaries will go through. My personal situation changed as I now have a step child and I felt I needed to ensure the policy be accessible in a timely manner.

They have accommodated in every way possible even if I get behind. They work with me till I can get caught back up. The customer service is awesome. Although it is pricey my children will not need to worry about anything when I pass. I have also gotten a policy for each one of my daughters so that they have something started also for their children. Life insurance is so important from experience of my mother. Not having it was just awful. I was not working, my dad only has his social security so financing through a funeral home is not fun. I wish everyone good luck and please at least keep burial on yourself.

My husband and I both have life insurance plans through Transamerica. It was incredibly easy to get our plan set up. My husband's plan required a check-up on his health including a cholesterol check. My policy is smaller and didn't require as much. The company sent a nurse to our house in order to gather the information. It was wonderful not having to go somewhere else to take care of that part of the application process. We've had our policies for a while and are completely satisfied with the company.

It really helped me with insurance when it came to the death of my great grandmother in law. We struggled to bury her because she didn't have enough insurance. And they came through and helped me come up with eighteen hundred dollars. They went and pulled information all the way back five years and found out that she had a policy. And they also gave me the balance of it even though it had lapsed over several years back. We thought that we would not even get any money. But we did and it was like a saving grace.

For 21 YEARS, a large chunk of every paycheck I got went to them for a cancer policy. When I finally made a claim when I had a double mastectomy, they first claimed I wasn't insured, then that the policy wasn't in effect at the time of my surgery, etc., and kept stalling. When I proved that it was in effect, they finally made a payment for little more than I paid in premiums in ONE YEAR! My total documentation was for over fifty thousand. I did not expect that, as I made the choice to have the second breast removed, but I do expect half that! After all, they have collected about thirty thousand from me. They have only paid me two thousand, and that only after causing me a great deal of stress by first denying me several times!

My mom passed June 2015 two months before her policy matured, so the company had to do an investigation. I understand the policy but, the lack of knowledge has really thrown me for a loop. I had to call and check the status three months in a roll, to be told the same thing, each time. I had to inform them each time they were doing their job wrong. They keep sending info to the wrong doctor. I took the time to get the correct information for them and even gave them a contact name and number. I was told by the supervisor that the hospital is a big company and they are having a hard time getting in contact with medical records (Really)!!! Thought that was a part of your job. I will never refer anyone to use Transamerica services.

Company makes it impossible to keep payments up in a timely fashion. You have to wait two weeks after your last evaluation runs out and then file the paperwork. Additionally, my physician released me to return to work but I failed the corporate evaluation so my employer has me still totally disabled. The company refused to accept this - even though I had sent a copy of the letter from corporate. They insisted that my physician had to classify me as totally disabled. I was told it was "our corporate policy". Pray tell, since when does the insurance company have the right to refuse my claim when I am physically unable to perform my work function and my company says I cannot return to work. I have been out for over a year and am really sick and tired of these games!

As much as we appreciate being able to have long-term care benefits, we are anxious every month about whether the benefit payment will arrive before we have to pay for the next month's care. We have written to the company about our concerns. We fax the monthly bill for the past month on the first of each month. It is now the 29th and we have made 3 calls in the last 10 days to ask when the benefit will be processed and issued. The response is always "it is being reviewed or gone to processing." This is after waiting a lengthy time (up to 3 hours for a call back) to talk with a representative.

My mother got a policy for my step dad back in 2010 I believe and my dad passed away this past July 4th and we just received a letter stating that her claim is denied due to the fact that when they wrote up the policy they did not write her name correctly down so now they will not pay it out. I'm hoping there's something I can do about this but it looks like they're just going to take her money and say "to hell with you." I will never do business with this company ever. She did not write out the policy when they first did it. The guy who sold her the policy was writing all the information down. Did not ask her how to spell her name or anything. Her is Margaret and they have it.

I called them on May 22nd this year to close my policy and was told it would take 10 to 14 days to receive my check. On June 15th I received a form letter dated May 29th telling me that the check would be mailed within 5 days. When I called them June 15th I was told it had been mailed June 8th. I called back June 16th and was told it mailed on May 29th and was advised to let them stop payment on the check. I waited until June 22nd to have them stop payment. On June 24th I was told it took 5 business days to stop payment and the new check would be rushed to me. When I said they needed to send it USPS Priority, they said I would have to pay for it and it would take 5 business days for it to be approved so I said no. The customer rep Ben said I would have the check by July 7th. On July 8th I was told it took 14 business days to do the stop payment and that the new check would take more time.

I have been on disability since March and I moved to a different address. I have notified Transamerica over and over again about my new address and they still don't get it right. Not only the managers never want to take a call but the agents never say anything correct. David was the only helpful person who actually called me back last month to notify me. They got the address right but this month they sent my check once again to the wrong address. What can be so hard of changing an address? Jesus who hires this people?

I was a potential new customer to Transamerica. For the past 2 months I have tried to reach someone in that office and I never receive a answer. I called one day and someone finally picked up and I asked for a call back from a manager and as of today I have not received one. I called the office today and spoke with a Denee, who I left the message with before and she said she gave it to a Frank but he never returned my call. She was rude when I was trying to ask her additional questions. I am a business owner and I would never have anyone employed with my company like her. I would recommend no one to do business with them. Take your money to a company who will respect you and your hard earned money. I do look to tell as many people as possible to never do business with this company!!!

I have disability insurance and have been off work for a year and my check use to come on the 14th of the month then the 23rd. Now I'm told paperwork won't be looked at until the 28th so I don't get a check for the month of July. I don't think the adjusters care that the check is all we have to pay the bills with. This really cause a hardship. Done borrow all I can borrow. I have no ideal. This company don't care. If I could return to work I would. The people who answer the phone talk so nice to you but the adjusters don't care about you.

I had a policy that started out with Monumental Life Insurance. I never heard from my agent or anyone about the switch of the companies. I continued to pay my policy which when I got the policy 25 years ago, I was told that it would never go up. I never received letter or a phone call from anyone. Last month I made a payment of 176.00 I believe. Then a week later I received a letter that the policy had been cancelled. I contacted them. They told me that the cost of insurance had went up but they could not send me a bill with a different payment but because the cost of insurance going up and they did not notify me that my policy is in danger. They just canceled my policy without notice and also took all the cash that had built up in my savings saying because the insurance claimed went up without changing my premium that I owed them. Thank you very much.

My nephew died, and I sent in all of the paper work they requested Dec 13, 2014 & again additional paperwork Jan 14, 2015. Kept getting different stories about the check. No respect nor compassion for clients that loss a loved one.

I purchased this insurance when I purchased my vehicle. It covered unemployment and disability. I thank God that I purchased this policy as I became totally and permanently disabled suddenly. I have had no problems whatsoever. The documentation required by them from my physicians is straightforward. I am so happy that I purchased this policy. Otherwise I would be homeless.

My husband has had a life ins/di/hospital income with them since 1988. When it came time to submit request for the disability there was a lot of double talk and the benefits were never received. We even submitted in writing for policy information and received documents that were copied for either a manual or policy book. He has been requesting updated information as it's such an old policy. Recently requested the disability removed and request policy booklet; received signed request form & some sheet with basic info., requested cash values & coverage... nothing... Went to insurance dept and they backed them. Will look for another life insurance co.; concerned when need to submit death claim if we'll ever see the benefits.

I do not recommend Transamerica for life insurance. My dad passed away, I filed a claim on November 12, 2014, the policy was 41 years old under Monumental. I have not received my money as of this date. Monumental when my my passed 19 years ago, only 14 days. This is one of the worst experiences I have every dealt with in business.

They denied my reinstatement application because they don't want to pay for the accident claim but instead they will offer you for another policy on accident. The reinstatement dept are sucks, negative 0 to the customer service. I will not recommend this to any of my friends and family. Never will I get accident insurance to this company because they are not really for you. They just want your money but they are not going to take care of you when you needed them most.

When my mother called to notify this company that my dad died on April 30, 2012 she was informed that her Life insurance policy was for accidental death, and that no money would be paid to her. This policy has been sold several times to different underwriters and the cover page on the policy in 2005 states that besides the AD&D they also had group term life insurance in the amount of $1000. After speaking with ** at Transamerica she informed me that when they took over the policy in Jan 2011 that was dropped. I asked her if they notified my 83 year old parents of this change and she said it was up to them to realize this when they read through the policy.