Transamerica Life Insurance Reviews

If I could give a negative number, I would. They charged $800 on a policy that was canceled. When I tried to rectify the matter, the customer service was sooo rude. I did not have one piece of information that he requested and asked to speak to his manager. I asked for his name 4 times. He rudely said NO! and hung up, only to have be wait on another round of call waiting. Don't ask for the call back number. It's probably outsourced somewhere where the people don't care. 866-878-4678 was the call back number on 7/29/2024 at 2:15pm eastern time. Luckily the second guy was much more helpful (not the call back number).

What is wrong with TransAmerica? My wife and I surrendered our term life insurance about three months ago, needing the money for an urgent transaction and expecting the promised deposit of our surrender amount within 3-5 days. Since then, we've been met with endless excuses and delay tactics. For my wife, first, they claimed they needed to verify her last payments. Two weeks later, nothing had changed. She emailed them our bank account details to verify her last payment, but they sent a letter with another vague excuse.

I have a Roth IRA with Transamerica. I recently reviewed my policy and found my beneficiaries needed to be changed. (From ex husband to my kids). Their process is SO RIDICULOUS. I had to download a 4 page form, go to a bank that has a Medallion Signature Gaurentee and get a signature, (closest was 30 miles away), and fax the papers back. Update your process and make it easier on your customers please. Most financial institutions let you do this simple process online. You are wasting my precious time with your outdated policies!

I requested a refund after having the policy for well over a decade. The first check arrived but due to a faulty code on the check, my financial institution was not able to process it. On June 6, 2024, I requested a stop payment on the check and asked that it be reissued and overnighted to my financial institution. I called to follow up again on June 26th to locate the check. The agent spewed information on verifying address so quickly, I was not able to write it down. I am 90 years young and I when I asked to please repeat the amount and check number, Matthew, responded in a condescending voice that was not what I expect from customer service.

I opened a universal life insurance for my daughter with TransAmerica. Both the agent who helped me to process my application and TransAmerica representatives have great in making me understand the product and answering my questions.

This seems to be a scam. There are a bunch of fees. I tried to cancel the insurance weeks before they took money. They still took the money. This seems very scam like behavior. Now I call the main headquarters and they're close. But they took money in the middle of the night when I already canceled the policy. What is going on with this company? They did the same thing with my wife.

My father had a long term care policy with them over 30 years. One of his first instructions was to cancel it. Not only would they not accept proof I sent them, rates climbed yearly higher than expected, they would only accept pdf formats of his Obituary. He never used it. Better to put in the bank considering cost. Only two days after his services this was unnecessarily hard and they were not very understanding of the situation. When I told them no more drafts they drafted again the same night. Fortunately the bank trust department said they'd reverse it since they'd been notified. It took telling them the bank's estate attorneys could handle it if they wanted before they canceled, then tried to draft again. No, not recommended..

ZERO STARS - To any persons with a life policy from this company - for 19 years I paid these people on time, every month. When I needed to cancel the policy and cash it out for a fraction of what I paid in, for the past 32 calendar days (23 business day) I have been waiting to hear from ANYONE in this company on when I will receive a check for the cash value of the life policy. To date NO ONE has called, emailed, or written.

ZERO Stars!!!! These guys are a complete disgrace... they won't let change my beneficiaries!!! They won't take my own signature to change my own policy! Then They make me get my signature notarized, I did that , then they Rejected it again! This has been the worst Process I have ever had to deal with! I have to basically give my own blood to have my policy changed... They are stealing from me at this point, and I am pissed.. they have horrible customer service and never notify me of any thing needed to make a change. They have terrible people working there not trying to help and doing only a good job of finding reasons not to help. I hate these People, they are causing me so much stress not knowing if my family will be ok if something happens to me.

I had 6 life insurance policies with this company Transamerica. I tried to cancel and cash out all 6 policies and did what they asked me to do. After faxing all 6 disbursement request forms, they still did not execute my request. Finally, after 7 days of calling they issued 3 of them but not the other 3 which had bigger amounts. On the 8th day, I called, and they said one of the policies' signatures did not match their records and asked for a copy of my driver's license. I faxed the copy to 410-385-6903 as requested and still no luck. They released today 4/10/24 one more policy and told me that the other two were on hold and still in process. They told me to check again in 5 to 7 days.

I opened an account with a well respected company who, 4 years ago, transferred management of the account to TransAmerica. I decided to close the account & withdraw all funds recently. TransAmerica required me to fill out 3 forms. I’ll call the forms A, B, and C. There is no way to fill out & submit these forms online (which could be encrypted). Instead, you have to fill out PAPER forms & either send these forms with your full name, date of birth, SSN, bank account number, routing number, and address through the mail for literally anyone to steal or email them. Email is not encrypted, which also means all of your PII is completely unsecured.

Please consider using a different insurance company. Transamerica is an absolute scam. My father passed away last May. I submitted the claim shortly thereafter and it still hasn't processed (10 months). I've called the claims office many times with no resolution. Each time I call I receive a different excuse why it hasn't been processed. And each time they verify the claim was submitted and complete. I've asked every time to speak with a supervisor in claims and get the same response, "you'll receive a call within 48". I'm still waiting!

I have had AD&D insurance with Transamerica for years, always paid the premiums a year in advance, this year I was told I could not do that but I could sign up for autopay with a credit card to avoid processing fees, so I did. The first payment for January went fine, the February payment did not, as I got a letter telling me I needed to pay an extra 3.50 processing fee as the payment did not go through. I checked my credit card and no payment was made or attempted. This is just a scam to get me to pay an extra 3.50 per month to process my premium and I am going to file a complaint with my state and the FTC, I wrote to **. Help email to cancel my account if they could not process my payments and they canceled it without even a notification, so buyer beware, and if Transamerica is not aware of this practice, they should be now.

Submitted a death claim August and still haven’t received any payout. Sent all required paperwork initially. Have received 5 letters asking for exact same thing that has already been sent to them. Their customer representative told me she was going to inform the processing department the paperwork was already received to only receive another letter a week later with the exact same request dated the same day that I spoke to her. They are playing games and dangerous games I might add. What a sham for life insurance.

Very disappointed in Transamerica. Not happy with the way they treat you. I wouldn't buy a policy from them. They take your payments Out of your account every month but they don't like to pay out the policy on a death. They left us stuck with all the funerals cost due to no payout on them. The broker lady Tina ** tells us to throw out any letters we receive from Transamerica. Not sure what they are hiding or what she is hiding. If my husband would have known this I am pretty sure he would be rolling in his grave by now. He wouldn't want his family to suffer like this. Transamerica also has a bad BBB list. Look it up. Please be careful who you choose for death to cover you. Transamerica isn't it. Find someone else and do your background who you choose. I am very disappointed in Transamerica for all my husband death policy. They take from you and they don't payout. BEWARE.

I tried talking to customer service to make a correction on my account. The person I talked to had a very heavy accent and was hard to understand. I guess I asked her to repeat herself one too many times and she got snotty with me. I got nowhere with her, maybe she was getting pissed at her kids who I could hear in the background. I'm assuming my call went to another country. Why? Hire Americans that can enunciate.

We have been trying to verify an old claim for more than a year. They refuse to assist over the phone, so we keep doing paperwork of all sorts (W9, address change and so on) sending these people every detail of our lives, and yet we only get back incomplete sentences- weeks later- vaguely asking for a different piece of information that we already updated. It is maddening and I am convinced they are evading on purpose. Will definitely pull my money out the second I can.

My dad passed away in April. No one knew this policy existed. My grandmother purchased it in 1964 when my dad was 6. She had just lost her father and husband in a car accident and her brother not even a month later. She passed in 2004 leaving my brother and I as beneficiary for my dad policy. The way it was set up funeral first then the rest paid out. I have sent them a receipt for the funeral twice. The funeral home even did an itemized one showing the balance of 0.00 yet they want a receipt for the funeral again. Even though they have the ones we sent on file. It is very frustrating to deal with a company that wants to give people who are grieving a hard time at a time they truly don't need more grief.

I have several policies with this company for over 30 years so I was going through my policies and I found out that this company was taking out money from my husband bank account that he did not authorized.

We have been with Transamerica Life for decades. Now, the customer comes Last! Outsourced! Incompetent, don't do what they say they will do, do not comprehend our culture because they are nor from here, and I struggle to understand their English. What a terrible feeling to experience this with such an important matter! We are surrendering our policy with Transamerica immediately and getting out of dodge! While we can! Our nation's corporations have sold us down the river for the love of money. They are treasonists! We advise all people to be your own bank. Best wishes to fellow patriots!

been trying to get my inheritance for over two years now with company. Sent them everything they have ask for many times. Still won't give me my money. Worst company to try do business with. Don't waste your money with them.

I recently had to handle the affairs of my deceased mother. One of her accounts was a deferred annuity with Transamerica and she had told me that I was one of the beneficiaries on each of her accounts. Each time I called Transamerica I spent many hours waiting for a connection to someone who could help me. Finally I was advised to send in death certificate via Fax. Who does that anymore? After three weeks passed I called to find out the next steps. Again, I waited for about 10 mins to speak to someone. The woman who finally answered said that she could not help me because I was not a beneficiary. She was very rude to me and would not help me in any way. She initially asked me for so much information that it would be impossible to falsify who I was.

Transamerica is supposed to be providing customer service for an annuity I had at Vanguard. I have had nothing but problems with inaccurate tax information and forms with errors. No two representatives giving me the same answers to my issues. It would almost be funny but these are such important issues. I have absolutely no trust in this company. My tax adviser tells me he has had several clients who have had similar experiences. If I can figure a way to get away from this company I will.

My Dad passed 10/2022. Transamerica sent notice to my Mom (beneficiary) 1/20/23 needing beneficiary information. I contacted CSR on 1/24/23. Spoke with Alice. She took my Mom's information down and was told my Mom would be expecting some paperwork. Transamerica mailed out on 2/17/23 the exact same notice of 1/20/23. I phone CSR on 2/21/23 and spoke with Paul. As we were speaking our call was "disconnected". On 2/22/23 my brother called CSR and spoke with Takya and my Mom gave her permission for CSR to speak to my brother. He was told my Mom would receive "packet" in mail in 7-10 business days. Three weeks later (3/14/23) I call CSR and speak to Patricia and go over the same information as the other three phone calls. She put me on hold to speak with a "supervisor". She gets back on the phone to say that when Tayka spoke to my brother on 2/22/23, it was marked that my Mom was no longer living???

I paid my yearly life insurance premium on November 1, 2022, of $397. The company sent me another notice shortly later asking for another payment of $397. After numerous phone calls to the company and my bank, my case was put on investigation to find the initial transaction. In order to avoid losing my life insurance, I made a second payment of $397 on December 5, 2022. Several phone calls and emails later, showing multiple evidence and proof of payment from my bank, I received letters from the company asking for further evidence that I made the initial payment. Further letters have now been mailed directly from my bank with further proof of payment. The company continues to stall the return of my overpayment of $397.

A life insurance policy came to term. Without calling, writing, or emailing, Transamerica decided to extend the policy and charged $5,719 and then $5,000 for a month's extension. I found out right away from my bank because I have alerts set up. I immediately filed a claim and issued a stop payment. Thankfully, I was in time and they never received this outrageous payment. I never authorized this sum of money for withdrawal. Additionally, I continued to receive conflicting information from this company as I also immediately surrendered the policy. Had I known about all of the complaints, I never would have done business with them in the first place. Save yourself anguish. Carefully vet the company you are going to work with. If I wasn't fast enough, I would probably still be trying to get the unauthorized payments returned. Stay away.

My mother is currently in the spend down process for nursing home care through Medicaid. I've talked to 6 different people. Been told 6 different things. Jumped through all their hoops. No response. Now I have to cancel the policy as POA and she loses all her money that she paid. I will also not have the money for her final expenses. It's that or she is evicted from the nursing home in two weeks. Just shameful. Transamerica are crooks.

By far the worst customer service experience I've dealt with of any company. Any other online service allows you to download a copy of your policy. Need a copy? 20 min of automated menus, request from customer representative and hope you are clear enough in your instructions, 3-5 day servicing time (it will be 5 days), no email copy available, must be physically mailed. Another example, sending in a form for approval, don't expect a phone call or email if there is any issues, you'll just receive a rejection letter weeks later. Don't expect customer service to tell you what's going on, they either don't know or won't tell you. Avoid at all costs.

Brother passed away March 2022, called to report death. Was told I am the beneficiary & can pay the claim without death certificate if funeral home information provided. After several calls, form submission, etc. now they decide I am not the beneficiary & said they have a beneficiary designation page & policy holder signature page but received on different dates so they wont pay the claim. First, all insurance & financial svcs companies cannot have blank forms on file. This would be caught in an audit & company can be cited, fined, etc. How nobody in several years never had this fixed is beyond belief. It wasn't an issue until they had to pay a measly $25k, not a million dollar policy. They want that money for premiums real quick & will sweet talk you into a policy. Reported them to Texas Dept of Insurance, next stop lawyer, social media, news, etc. Pay the beneficiary listed & quit playing games!

I've been with Transamerica for almost 10 years. I always paid a monthly premium for my universal/index life. All of a sudden a few month ago, they auto deduct literally 3 times the amount agreed, then a week later reimburse my account, but not paying the overdraft fee. Then the following month, 2 times the amount, again charging me an overdraft fee. This time, they didn't reimburse any of my money. Now I have been disputing the funds, only requesting my money returned. During the dispute, my bank closed this specific account, rolling the negative amount to my primary account. And guess what? I haven't received a return call or email to settle the dispute. I have submitted a dozen calls and emails. I am now taking a legal approach. A huge and ridiculous inconvenience and hardship on me and my family. Avoid the frustrations and choose a different business.

A decade ago, I had no problem getting through to a human representative. Now, having tried for the last 4 days to get through, I finally got a callback (which is not always offered!!!). A consumer should not have to wait an hour and a half and 2 hours to reach a person. Their customer service doesn't even earn 1 star in my estimation. All I wanted was the address to mail to to get a request in pertaining to an existing policy I have had for over 20 years. They have many departments with at least a half dozen addresses. If I could change insurance companies with this policy, I would do so in a heartbeat. Avoid this very poorly organized so-called business.

I was suggested by a TransAmerica representative to buy an index life policy. This is the worst decision. I was not informed that for the first three years Transamerica takes the monthly payment for paperwork process. Secondly In order to claim all the money invested I needed to reach the age of 100 years old. And the beneficiary will never receive the invested money just the face amount. When I learned this information I wanted to recover at least something of the money invested. Transamerica takes a haft of the amount of money invested. This is the worst feeling I went through. How is that most representatives hide some much information just to get a commission? Never buy an index policy. Especially if you plan to retire before the age of 65 year old. Thinking that I was doing the best decision of my life I motivated most of my family members and closed friends to do the same. Imagine how I felt to share with them this fraud? I think this is an expensive and useless policy. Sadly most of these companies their only purpose is to take your money.

No stars would be more appropriate. (Before I start, as a comparison, I received a check from another life insurance policy within 2 weeks of the death being reported, so I know that Transamerica treats its customers badly.) My mother died in late October. It took over 4 months to receive a check from Transamerica Life Insurance Company and that was only after I threatened legal action. First of all, when you call the claims department, if you get to speak with a human sooner than 45 minutes, consider yourself very lucky. Then, when I asked what paperwork was needed to process the claim on the first call, they said they just needed a death certificate, which I promptly sent. 2 weeks went by and they kept adding more forms to be sent, which I faxed right away.

Okay, enough is enough. I'm ready to hire an Attorney. Tired of the lies & run around with this company, week after week with no solution to any problems at hand. I was reading and yes they can be sued for not paying out claims, I'M GOING FOR IT!!!

This is the worst insurance company ever, they comes up with all kinds of excuses to keep from paying out, I'm dropping my policy as soon as possible, I'm pregnant, been off for 3 months and they have gave me nothing but a circle of run around over and over again, everyday I'm being told something different by different representatives....don't do business with this company.

This Insurance Company doesn't even deserve 1 star. At a time when a family should be grieving, we are having to deal with the stall tactics of this company. My Aunt was killed in an auto accident when another driver ran a stop sign. She was pronounced dead on the scene. Her final death certificate (with cause of death) was pending at the Medical Examiners Office because of the backlog of Co-Vid cases in FL. 6 months-1 year. When I filed my initial claim, Transamerica told me that since she died in an auto accident that should suffice as to the cause of death.

I began a claim process for my father at the end of August 2021. He could no longer transfer himself and had to have 24/7 care. He’s in a wonderful facility that gives him that 24/7 care but it’s not on TransAmerica’s approved list. Although we could have been told that at the initiation of our claim they waited until my father was in the facility for almost 3 months before they let us know that the facility would not be approved. Only then did they “kindly” inform us that they could send us a list of approved facilities so that we could move him and restart the claim process. I see it as a Machiavellian delay tactic. I would never personally buy a product from this company.

My mom passed away in March of 2021. We called to file the claim. They said they were going to mail the forms that we needed to fill out. The forms never arrived and we had to call them back and if the guy hadn't of emailed me the forms I still wouldn't have them. But they said that they were gonna mail them during that call as well. So I printed the forms out and filled them out and sent them in. Now we are 4 months into this and we are still getting nothing but excuses and the run around. Now we have gone from not being able to read the death certificate to wanting medical records from 2 yrs ago til now. I think we have gone through enough already and this should have been taken care of months ago.

So I went online to withdraw my 401k retirement money from my account. Filled out the data and submitted my return. Waited more than the given time to see the return. No phone call to me about any issues found. Called the company. They say the funds were appropriated. Not to my account, I told them. They then found that it had been sent out but the account number was one digit off. Told me to call bank and ask them to transfer the money to my account.

The customer service is absolutely the worst I have ever experienced with an company at any level. This company has policies to prevent policy holders from getting information and will not assign an individual to help you so you have go over everything from start to finish again and again.

I called them last June to change my bank account for payment and have the call log and from my mobile phone company and written notes to prove it. This spring they debited my old account, triggering a $25 overdraft fee. I complained. Transamerica wrote that they have no record of the call. Therefore they can't help me. So they lost the record of the call, and that makes it my problem.

My experience with this company has been an absolute nightmare. The level of incompetence within this company is unacceptable. It took two months for them to retrieve information from my job. A week later I called to check on the progress and I was informed that the representative forgot to submit my request for a disbursement. Almost two weeks later they finally mail the disbursement but to someone else’s address. I immediately requested a stop payment on the check.

Their website is awful, their communication is worse. I got roped into a life insurance/retirement fund combo by a friend from college and it was the worst decision I've ever made financially. Put over 10 thousands dollars in it and saw my cash value go up maybe 3 grand, and when I went to close it there was a cash surrender charge of over 9 grand. One star is too many for this company honestly.

I have a an IUL with Transamerica and I am happy with the service I had. My agent was great and went above and beyond to help me. I also contacted customer service for Transamerica and the representative was very knowledgeable about the product. I am satisfied with the services I received. Daniel of Washington, DC

I go one better than the man with policies in effect for over 30 years. My wife and I have had policies along with three of my children also having policies, for over 50 years. We have paid religiously for this period. Now, they threaten to cash in my Policy and my son's policy for not being paid within some sort of grace period they have set up. What makes it interesting is that all of our policies are paid as a group with one check to cover their cost. I tried to contact them repeatedly by phone & am told I have a 6 'HOUR" wait before I will be connected, 'if I care to wait'.

After sitting on hold for an hour or more every time I call, and after dealing with thirty plus minutes of automated responses, the customer service is by far the worst of any company I've ever dealt with. My mom recently passed away and I have been trying to find out some information about the policies I own and the ones my mom had bought for me so I could prevent them from lapsing. The customer service representative was short and snippy about every question I asked, and half way through our conversation, she said, "I've already been on this call longer than I'm supposed to be, so you're going to have to call back if you want to finish. "Who does that?!?! I work full time as a teacher and only have certain times when I can use my phone. I would NEVER recommend this company to anyone. For any reason. Money= first. Customers=scum underneath the rock on the bottom of the proverbial well.

Worst. Customer. Service. Ever. Deserves 0 stars. My annuity was transferred to Transamerica from another company. Cannot reach Customer Service by phone day or night. I've been on hold for 1 hour 45 minutes with no pickup. There is no means for a customer service callback. There is no email posted to obtain help with account. There is no "chat" or virtual assistant. The account value is > $300,000. I never reached someone in Customer Service. When I finally reached "web technical support" she was rude and blamed the original company for 'sending too many accounts at the same time.'

If you call to buy a product, you get directly through. If you call regarding a claim, the wait is interminable. That translates to hours! "We apologize for the delay... your call is very important to us... Due to high call volume". The most unprofessional site I've ever been on. If my call were so important... if you had more staff... if you truly wanted to address a claim... I would not have wasted 5 hours today without talking to anyone. You should be embarrassed even to have a "customer service" department. "Thank you for calling our "CUSTOMER AVOIDANCE" Dept.

I have made two separate withdrawals from my account. But nobody can tell me where the money went or where it is at this time. I am worried! Does anyone out there know anything about initiating a class action suit? Email **.

Vanguard transferred annuities to Transamerica. This is because Vanguard is not an insurance company. What Vanguard failed to evaluate is the horrid online and personal service. The website functions as if it were designed by an inebriated IT dropout. But wait..the "personal" phone service is even more abysmal. This is the worst service outside of a timeshare scam. If you are in the same boat as me, please let your vanguard representative know how bad Transamerica is. Good luck to anyone with Transamerica! You will need it!

Try to find information on transactions and they give it to a department and tell you they will get back to you. Terrible customer service. They don’t have enough qualified people to help. Should have researched. Relied on advice from Vanguard on transferring funds. Big mistake.

My mother passed away a couple of weeks ago. I am on my 3rd phone call to get assistance with filing a death claim. I have now been on hold for over 9 hours combined with all calls, and have yet to speak to a representative. According to their policy, it is up to the consumer to notify them in "a timely manner", yet there is no one to answer the calls. I am aware that you can go to the website and download forms, but when there are multiple policies involved, questions need to be asked and answered.

Reliable and great reporting. Good reputation and ranking. Pricing seems appropriate for coverage. Only hope is that we won't ever be required to make a claim, but glad to know that it's there in case of death.

Vanguard turnover the annuities accounts to this terrible. On hold for close to 2 hrs for customer service. Never got thru. They could care less about customer. I will be reporting them to Vanguard who entrusted my account to them .. Stay away from garbage comp. Better places to put your money. .

This company holds nothing special in my mind. They do not stand out as remarkable but they haven’t done anything that I totally disapprove of or that disgust me. I have not filed a claim against a policy so cannot have an opinion in that area. I have received a loan against the policy. My request for a loan was expedited in professional manner. My premiums have remained unchanged as promised.

The cost and flexibility with signing-up with Transamerica was easy and seemed like the right decision. However, when using the service for one of my parents, things got quite a bit sticky. It was difficult to get them to cover the costs allotted, it was not paid in a timely manner, and friendliness of their folks diminished over the span of making and paying-out the claim.

They have always been attentive, responsive, helpful and enlightening whenever assistance is needed. Their overall company strength remains admirably high and their rates continue to be some of the most competitive in the industry.

These are the worst people to deal with. You can never get through to their customer service. If I could give them a negative five stars I would. Stay away from them and spare yourself a lot of grief.

After 25 years of paying Transamerica Life Insurance premiums for long term care, my wife was moved into an Alzheimer’s facility. Transamerica refused payment stating that although they cover Alzheimer’s my wife’s facility was not a skilled nursing home or equivalent. The HIPPA law, passed 6 months after we signed the contract, added provisions to add Alzheimer patient eligibility to contracts including residential care facilities. When she was moved into a skilled nursing facility, she passed away after a month and they invoked the 60 day elimination period and paid nothing for the $70,000 charged to my wife in an 8 month period. In 25 years they raised the premium at least 4 times to over double the initial fee, while reducing benefits. Do you want to do business with this insurance company??

Transamerica allows agents to sell policies to residents in assisted living facilities in wheel chairs. Beware, these policies are not allowed nor honored by the company. Watch out for a Timothy **, an agent who will sell just such a policy. This happened to my father. He bought a life insurance policy from Transamerica with my mom as his beneficiary. The agent who wrote the policy came to the assisted living facility where my parents were due to my father's illness. My father was in a wheelchair at the time. Mr. ** wrote up the policy and submitted it to Transamerica. Don't get me started on the unscrupulous business practices of Mr. **, who should never be an insurance agent.

Avoid at all costs! My father passed in June. We filled out all paperwork in a timely manner. When the application was filled out, it took them 30 days to tell us they needed one more bit of information. This is apparently within their 20 business day turnaround on requests. I sent them what they had asked for and was told it would be another 20 days before they can review the paperwork and then another 20 days before they can cut a check. It will be the end of November before the widow is paid. Two other insurance companies paid within a month. Every inquiry is stretched to their maximum TAT. Get your policies from NY Life or Genworth. They paid promptly.

DO NOT DO BUSINESS WITH THIS COMPANY! I have tried now for several days to cancel our policy, which we did not want to begin with. I have been placed on hold for endless wait times with no answer from a live representative. I have never known a company that could provide such lousy customer service and still be in business but I have found one in this company. Save yourself the time and heartache and find another insurance company.

If I could give zero stars I would. I was eligible to take my retirement benefits July 1st of 2020. First they needed a document signed and sent in which I promptly did. After at least a dozen or more phone calls for 3 months now nobody knows nothing and I still don't have my money. Everytime I call they say it's processing and call back in a week, well it's going on on 4 months and still nothing. It's looking like I'm going to have to get a lawyer. What a horrible experience with this incompetent company.

Transamerica Premier in the most INCOMPETENT bunch of idiots have have ever dealt with!! Transamerica needs to be put out of business immediately.. There is no Senior Management within this company that has a clue. I surrendered our policies and without any communication from Transamerica I asked my agent to handle this issue immediately. My agent called them and he found out that my wife and I signatures on file did not match theirs. I have proof even on their own form that the signature has not changed since 2010. They asked for my signature to be notarized, so I did that and gave the documents to our agent. It has been two weeks since we issued the surrender documentation and our money has not been transferred to our account as of yet. Transamerica is the Worst Company to deal with and worst customer service ever. DO NOT DO BUSINESS WITH TRANSAMERICA, THEY ARE TOTALLY INCOMPETENT!!

This is definitely the worst experience I have ever had in my life. TransAmerica should be ashamed of themselves the way that they treat a client. In short & getting right to the point. I have paid my monthly (AUTO DEDUCTIONS) for many many years, never missed a beat. I asked to surrender the policy since I was never able to access my account online or any other way. I have called them over a dozen times and stayed on hold at times more than an hour with no one answering the phone at all. An average call usually is 45 minutes and above and still no answer.

I’m satisfied at this point, my agents is okay however I would appreciate her mores if she’d reached out to me from time to time just to say hello order checking in to make sure you’re good. Make me feel secure or just new offers or better upgrade packets just saying. As a consumer this is an important part of our time.

Several months ago I filled a claim with TransAmerica for my 70 year old mother who had passed after an accidental fall off of her porch at home. My mother has been insured with TransAmerica for over a decade. At the time of taking out the policy she thought that her family would be covered in the event of an accidental death on her part. Since her untimely death, I have been going back and forward with TransAmerica Insurance company for several months trying to get them to pay out the benefits which were due to the beneficiary under terms of the claim when an accidental death takes place. Unfortunately I have run into nothing but roadblock on every side from the insurance company. I have had to mail, fax and email the same documents back to the company multiple times, I was told that the company never received them.

I have called every day for the past nine days. Been on hold for hours, only to be told I need another department, and back from into the hold line. Every time either they can't help or I get disconnected. All local phone numbers no longer support Transamerica. I have given up and filed a complaint with State Office of Insurance Commissioner.

Called for a copy of my sister's insurance policy. They said I could send a request in writing, but they could not guarantee that I would get a copy. They act as if they are hiding something from their policyholders. Don't trust them or use their services. Customer service has no knowledge of anything. I had to threaten them to get a supervisor on the line. Looks like there are a LOT of dissatisfied customers out there.

First off I agreed to a life plan that would be good through death. I was paying 70 a month for 14 years then just the other day they charged my account over 650 dollars. I contacted them and was told I had a term plan that is only good for 20 years? That doesn't even make any sense. THAT IS NOT WHAT I AGREED TO. They in fact lied to me and conned me out of 30,000 dollars because now they jacked up the price so high to keep it that most of us including myself can't afford to stay on it now. They are raising so high on purpose.

DO NOT purchase life insurance from this company. We made automatic payments to this company for 11 years without a problem. When we changed banks, somehow the autopayment didn't get changed. NO ONE—not the agent or the company let us know there was a problem!! When we were reconciling our accounts we realized there was a problem and contacted Transamerica...

I had a 20-year life insurance policy with Transamerica that ended in December 2019. At the end of the contract, they continued to take funds out of my checking account at a grossly inflated rate (from $117/mo to $1,663/mo!). They said they sent me a letter to an old address letting me know they were going to do this unless they heard from me. Once I figured it out, I cancelled the process and asked for reimbursement of the money they took without authorization. They reimbursed less than 25% of $8,300. They claimed they were within their rights to access my checking account, even after the contract had ended, and maybe that is legally correct (they certainly can afford attorneys) but they didn't 'do the right thing' and take care of a long-standing customer. I would NOT RECOMMEND a multi-billion dollar company that values $6,000 more than doing right by their customer.

My mother died about 8 years ago and she had several policies with Transamerica and other companies. This is the only company that would not pay out the money that she paid religiously in an event of her demise. Whatever paperwork I produced it wasn't enough. I am her only heir, only son! It was hard losing my mother and this trash company made it worse. I am going to make it my mission to expose these corporate crooks until either I am paid what's owed or a class action suit. A person would have to be brain dead or ignorant to do business with this shady company.

My mother passed away in March 2020 at 86 yrs old. My dad (also 86 yrs old) was her beneficiary of her small whole life policy that she had been paying all of her life, AND after all this time and several people in my immediate family trying to get his benefits released, all that we have gotten was a huge run-around. So Very Sad. I wouldn't recommend them to my worst enemy!! (If I had one.) Do yourself a favor and use a company that has good reviews and reputable. :(

Poor customer service. Getting the run around on surrendering my mother's life policy. Going on month 3 now. Very disappointed. They lose documents that have been sent by fax with a confirmation of receipt. I have been given varying instructions from different personnel, they make up processes and procedures as they go, depending on how they feel that day. Give them all they ask for and they will find another reason to put you through the run-around.

I have the worst short term disability insurance. Terrible customer service, no supervisor available, never available. Losing my personal info like social security number on the forms. Very frustrated.

Called today and the customer rep sounded like I interrupted her texting or gaming. No understanding or customer relations skills. I had to walk her through what was going on with some policies. This is the same company that when I filed for Mom's policy when she passed several years ago, they said they had no such policy. Lucky Mom kept everything and I had proof otherwise $3000 would have been gone! I am glad I never went to this company for insurance and went with reliable companies!

Poor customer service. Getting the run around on surrendering my policy. On month 2 now. Very disapointed. They have nothing to say but they are working diligently. I don't think so. Hope someone helps me fight this. I can't believe that an email has to be rerouted. It's a click of a button.

I have made complete on time payments for over 13 years, Jan 2020 I faxed in surrender papers, to surrender my policy. Policy was canceled on Jan 23. Now it's March 17 2020. After several calls with excuses every time, to days was a confirmation letter was mailed last Friday 13 and the check still not mailed. Told it would be mailed within 5 business days. This tells me I stopped making money on 1/23. And they are making money From then to the day the check get to me and cashed. This should be my Money. Unethical. Unfair, will never use again.

This company does not send any representative out to you. It's all on the phone after you fill out lengthy stuff online. Then you will have a person to take blood and hand you a large stack of paperwork. The nurse can not explain anything to you {it's not her job). It is up to you to figure it all out.. Now I used to sell life insurance years ago and even with that I was confused. But I managed> now imagine for anyone who has not seen the paperwork before?

Nothing about this claims process has gone well. Call-in hold times of 5 to 10 minutes. Sent forms in but then told I needed to send the same forms. Received a letter telling me to fill out sheets 3 thru 9 but the letter only had 3 pieces of paper enclosed! The instructions sheet was illegible because the water mark blanked out the text! I kid you not! The eventual claimant package that I received in the mail was so complicated that I had to call an attorney to get help filling it out. I would never use Transamerica for anything and would never recommend them to anyone! Stay away!

I can tell you how Transamerica about to make a 95 year old lady homeless. This fine lady's Medicare benefits are about to run out and she needs to be switched to Medicaid. She has to do what is called a "Spend-down" of what little assets she has to qualify. Her family and I have been back and forth with Transamerica for at least 10 days trying to get this accomplished. When you call them ask for HEATHER... Seems to be the kindest most compassionate person working there and in the entire corporate insurance world for that matter. (Heather, They don't pay you enough and the need 10 more people just like you).

It was only later that it bothered me over this policy I'd signed up for. Originally, an agent come to the apartment to get a signature from my roommate on a death benefit policy. Her son had filled one out for her with an agent at his house and then agent came over to make sure it got signed. I was my housemate's caregiver at the time, and cautioned her about signing on something that she never ordered or even knew about. Her son was blatantly after her money, snagging her Social Sec whenever he could, after their bills got paid Naturally his being a beneficiary on a policy he solicited was no surprise. I had the agent tear it up, since she wouldn't sign it, despite the obvious attempt at a money grab by her son. He seemed properly mortified that her son would do such a thing, which mollified me at the time.

Was offered a group accident life benefit through Wachovia Bank... before I decided to leave this bank to go to State Employees Credit Union I asked if I could keep the policy was told I could set up automatic drafts. Had paid on the policy for 10 years only to call to update my beneficiary information and was told that the policy had been canceled. The only thing I got from their customer Representatives was that they were sorry, (why) because you know the company you work for committed fraud. Yes my premiums were only 3.15 a month but for 10 years I paid it religiously and now they just cancelled my policy without even notifying me! I will never do business with this company again!

I have never had a bad experience with this company. I left a company that I had been with for almost 10 years and had a 401k with. I fell into a hardship and needed funds. Although I wasn't able to get the amount back that I thought I would (due to my company somehow signing me up for the wrong type of retirement plan) Janae helped explain everything to me, letting me down easy and also helped by calculating what I could expect to get if I did the early withdrawal. She spent almost an hour with me answering all my questions. And when working in a call center, that takes patience and can be scary if the call center is hounding for quick calls for their "good stats". I spoke with her supervisor after and expressed my gratitude for Janae's patience and kindness as well as her genuine care for my situation as well as her walking me through the website to get things handled.

I've had a term life insurance with TransAmerica since 1995. No longer needing it, in Oct 2019, I exercised surrender of my policy for the cash value of nearly $22,000. I completed the required paperwork which they accepted and wrote me that I would receive payment in 2-4 weeks. It is now Jan 2020 and I still have not received the check. So far I've made 9 calls to them. Each time they give me an excuse. The first was that they are having trouble calculating the tax to deduct. Other calls resulted in them telling me the check is in the mail. I've now had to go to the State of Iowa insurance regulating agency to help. These people are as crooked as can be. THEY EVEN LIED TO THE REGULATOR telling him they resolved the issue. Avoid TransAmerica Life Insurance Company like the plague unless you just like giving your money away!

This is one of the worst companies ever! My mother died in October 2019. She had been sick the past few years with cancer and her papers weren't together. She told me she had a work life insurance policy with these people. I had her policy number so I called them twice. The first rep barely spoke English, was rude and nasty and not all sympathetic. He claimed my mother's policy was cancelled the previous year, due to her not paying the annual premium. He then yelled at me when I asked to speak to a supervisor. I'm Deaf and his thick accent was causing hardship. He then REFUSED to get his supervisor and HUNG UP on me! I waited, consulted an attorney who has dealt with this horrible company before, and I contacted them again. Same story, but they then changed it, claiming they sent my mother a check the month after they "cancelled" the policy.

I paid on a small $43K Life Insurance Policy for over 15 years. When I retired, Transamerica raised the premium, no surprise. However, they raised the premium to thousands a year. Over the past two years, especially, the bills started soaring. (In my opinion, this is done to get someone on a fixed income to drop the policy before the company has to pay on it.) I repeatedly asked for the total cost of the premium for 2019 so I could decide whether to continue the policy. They refused to give me the information, only telling me to file a form to have my quarterly premiums raised so I would not go into default.

I have a life insurance product with this company. If you want a part time job that is frustrating and does not pay, buy a product from Transamerica. They offer phone numbers that require you to know the extension number. They are unable to make a phone call transfer successfully. After repeating all of my information 5 times I am once again transferred to the land of lost calls. Everyone I spoke with was very polite and not once was able to help me or connect me with someone that is capable of answering questions. This is part of why JD Power ranks them with the losers.

I will never use TransAmerica again or recommend them. My dad’s 401K at work was through them. He died and they transferred to an IRA. They required me to withdraw his entire IRA lump sum to his estate. Now they refuse to do so. I sent an original death certificate with a raised seal. TransAmerica proceeded to scan the document which now shows voided and seal is not legible. I have been fighting this for a month and my father’s estate cannot be closed until the issue is resolved. My lawyer has called as well and we have left multiple messages and emails with supervisors and nobody will respond. I am at a loss and so very frustrated. I don’t know what more to do besides hand deliver another certified death certificate to Iowa from Charlotte. TransAmerica is a joke.

I CALLEd QUESTING A LIST OF IN HOME CARE FACILITIES IN MY area that they honor. I was on the telephone thrice for one hour each time. The first time I was told that they would sent me a list by email and send a hard copy in mail. That was 6 business days ago. Today I called and was on the phone for over an hour and was finally given one name from the list. I called the number. It was a number no longer in service. As of now I have an doctor order for in home care but do not have any idea who to call for in home service.

Rip off! These people can’t be trust. Please be aware of what you sign up for. 401k isn’t **! The penalties for withdrawal is outstanding. Come out better putting your pennies in a piggy bank. You’re gonna be old, mad and broke...

I applied for a loan on November 18th for an emergency situation. I was told that the loan was processed and I could expect a check within 10 business days. After 10 business days I decided to give them a call to see when the check would be arriving, that’s when they told me that the loan was unsuccessful. Since then I’ve reapplied several times and now I’m being told that there’s a system error. I’ve been trying to get this loan processed for 29 days now. Transamerica could have least called to tell me that the loan attempt was unsuccessful. A better communication system needs to be put in place.

I just visited this site yesterday for the first time and was appalled by the horror stories I read from a lot of people whose circumstances are much more serious than mine. My heart goes out to all of you. I suggest that you that are having bad experiences with Transamerica (and it seems everyone had given a bad review) get yourselves a lawyer who specializes in bad faith insurance claims handling ASAP or at the very least file a claim with the Insurance Commissioner for your state! I am a paralegal and at one time I worked with an attorney in Philadelphia who specializes in bad faith insurance claims.

On 11/4/2019, I called Transamerica to inquire about withdrawal procedure for my 403 B plan. After numerous phone call with different "counselors", and after receiving three different forms, I finally spoke to a young lady who I thought knew what she was talking about. She walked me through filling out the forms. The forms were completed, notarized and mailed in 11/6/2019. I am 72 years old, retired for 5 years and entitled to withdraw my money without penalty. After sending in the forms, I heard nothing. Looked at my online account, nothing had changed. No mention of request or completed forms.

My husband and I purchased Transamerica Life and critical illness through our new employer in July of 2019 because it was highly recommended. We are team truck drivers. Nobody could imagine what happened next. Our policy of critical illness didn't go into effect until October 1st. 2019, the life insurance doesn't go into effect until March of 2020. But what do two healthy people have to worry about. On September 11th 2019, my husband was hospitalized with pneumonia. On September 12th they found a fist size mass in his right rib cage. A biopsy was taken. He was diagnosed with Multiple Myeloma, Stage 4 cancer on September 30th 2019, one day too early for the critical illness policy.

I filled out a retirement loan application 11/15 and faxed it the same day and was told it was received and take 1-4 business days. One rep told me it was processing and should receive email 11/19 because I did overnight. After not receiving anything I gave it the full 4 businesses days to 11/21 and they said it was still processing which now it’s been 4 days. I called the fifth day which is a Friday and it is STILL processing and the rep said she do not know why because it’s past four days. Now I have to wait 'til Monday to call again and check. Smh. Ridiculous.

My parents purchased 2 pay up policies when me & my brother were very young. Just $1000 each. Transamerica purchased these policies from Standard Life. My brother passed away 2 years ago and I still haven’t gotten them to pay on the claim. They kept saying they couldn’t find the policies. Even though I have both paid up policy certificates showing them paid in full. Finally I had to file a complaint with the insurance commission in Tennessee. Then they found the policies. I have sent everything they have requested and still they haven’t paid the claim. So I have decided to just cash in my policy and I have gotten nothing but the run around on that too. Today I get a letter saying they can’t locate my policy. Stay far away from this company.

My Daddy passed away and these people have been extremely difficult to work with. There is absolutely no concern for the customer. They asked for the death certificate twice and could give no information on when the refund would come and we are still waiting.

My disgusting saga with TransAmerica began in August 2019. My Elderly parent has a life Insurance policy with TA. I have faxed information, paid a great chunk of money sending certified and registered mail, repeatedly; only for these no count representatives to lie and say they have no record of receiving any of the mail or of our request. They have illegally blocked us from accessing forms from their online website; and every other violation that can be done over the phone, all while they faithfully collect premiums every month without fail...

Recently, I processed a cash surrender on a Variable Universal Life policy I have had with Transamerica since 1999. The surrender was processed as an overnight check request. Three days after it was processed, and I already received an updated statement in the regular mail, I had no check. Their communication system from their website that claims a response within 24-hours never returned with any information, so I began the painful process of trying to get a representative to provide information about the transaction. Excuses were made, I was lied to, and their follow up was nonexistent. The first rep gave me a Fedex tracking number which showed that the package had been scanned at the Transamerica processing center 3-days prior, but was never sent.

I have had Hospital Indemnity with TransAmerica for several years. I have had to call them and fight over the payment of legitimate claims. They underpay, don't follow through and the level of effort associated with getting paid is Astronomical. There are many legitimate Insurance Carriers out there - TransAmerica operates in what I would call Bad Faith and is a waste of time in my opinion.

I have had whole life insurance for my mother since 1990. Quarterly premium was less than $100 month on 50000 policy. Now in 2019 it’s more than $200 per month. What kind of whole life policy is this. Very much disappointed.

I opened a life insurance policy with TransAmerica for my father who had Parkinson’s Disease. It was a 15k policy to try to help with final arrangements. He was 60 years old. In addition to the Parkinson’s, he disclosed a long list of other health issues which were not immediately life threatening and he was issued a policy (as expected) with a high monthly payment for an older individual in poor health. At the time of his passing the policy payout was denied. TransAmerica researched his health records until they found something that wasn’t disclosed at the time of the policy being issued.

I refuse to give them any stars!!! The worst company ever! Go somewhere else literally. I was out on WC in April 2018. Thank God I had a 401k. I would be homeless dealing with them. I didn’t get paid until after I returned to work in September 2018. Every time I called to check on my claim it was always some reason or another why I wasn’t paid. Then just recently I filed because I was out again for my same injury my back. They told me it was denied because the only pay for 8 weeks of postpartum with a C-section. My daughter is 7 and I’ve never had a C-section. Then to cover they said my Dr. didn’t put my diagnosis on there. Go anywhere else.

We have had a life insurance policy with Transamerica for 20 years, direct withdrawal. My husband died in June. All paperwork was submitted and received by them on July 15, 2019. They consistently say 1 - 3 months for payout. Many phone calls and excuses later I have not received any money from them. Does anyone have information on how to institute legal proceedings against them? Complaining via this vehicle does little except vent.

Trying to cash out/surrender my policy - followed their instructions and filled out their forms and faxed it. In fact, I had a customer service rep go line by line with me to ensure all fields were filled out correctly so there should be no reasons for these fools to keep adding exceptions to the simple form that I had faxed them. But Transamerica continues to delay my request for various reasons. Their customer service is also very incompetent and their supervisors are never available when I want to escalate my situation. This company is a scam and it seems to be run by uncaring/incompetent people. It would be better to be uninsured than deal with these fools.

I have spent months trying to get a claim reviewed - they always seem to need another document. To talk with someone takes at least a hour. I can't even get to a supervisor. Was told claims cannot talk to the examiners. Up to 30 days to review once gets to the examiner! Had to send documents multiple times (3-4 each submission). I would not recommend them at all!

Bought a last to die policy from Transamerica in 1995. Premiums were originally set at $1,056 per year and was told they should last to age 100. Increased the premiums to $3,000 per year pretty quickly into the policy and increased again to $6,000. Just had them run a projection to age 100 and the policy will run out of premium AGAIN if we don't add more to premium. The insurance premiums have increased a MINIMUM of 15% over the past 3 years. This is a total rip off. Pretty sure we just need to cut our losses and take the cash surrender value. Worried based on comments that we have read that we are going to get the run around.

After my husband's 10-year term life insurance policy expired, we received a letter in the mail stating that to continue the policy would cost $460.78 per month. I do not remember which number I first and left a voice message, but I DID call and leave a voice message, either to my agent or at the company, stating that we did not wish to continue the policy. I later worried about whether a voice message was sufficient, so I called the agent and left a voice message that I did NOT want to continue the policy at the new, outrageous premium.

Do not use this company life insurance. These people will have some lame excuse for not paying your family once your loved one is decease, and this is a very bad time to go thru when your loved one is in the funeral home and you have 3 days to get them buried....You have to come up with the money somehow ....PLEASE DONT USE THIS COMPANY. YOU WILL BE VERY DISAPPOINTED.

My father in law passed away 4 months ago. His wife has made numerous calls concerning receiving the payout of the policy. She has gotten nowhere with this poor company! They intentionally delay paying out the money due her. The man has been dead for 4 months! Premiums were paid on time. But, they can't seem to pay claims due. I have a policy on my son. I hope I never have to file a claim. Just to avoid this terrible customer service, I am cashing in the policy and taking my business elsewhere! No way am I going through what my mother in law is going through. I won't give TA the chance to mess with me. It's not worth it.

TransAmerica is a joke. Seriously the most inept group of people ever. My brothers and I chose to surrender a life insurance policy we owned on my mother because dealing with this company from an administrative standpoint is ridiculously frustrating - many issues over the last few years. Upon surrender, 25% of the cash value was sent to my eldest brother. No checks were cut for me or my other 2 brothers. After 2 days of “researching,” TA cannot figure out why they only sent one of the four checks, although they did acknowledge that they only sent one. They also cannot figure out how to send the other 3 checks (roughly $40k each). I can’t imagine any circumstance under which I would recommend TA.

I am waiting for reimbursement on 3 claims for my mother for more than 20 business days and that is patently absurd. Do you think TA waited 20 days to cash my father’s premium checks? Not likely. And the phone associates are totally disinterested in how long you might wait, and they refuse to let you speak to any supervisor. If you are thinking about purchasing long term care insurance, bear in mind the operative word here is “long” as you will wait a very LONG time for any reimbursement. Shame on Transamerica!

Updated on 10/29/2019: I have been pursuing a claim for long term care for nine months. After my repeated efforts to meet Transamerica's demands for paperwork, the company still denies receipt of the required documents. I have personally collected over 600 pages of documents and mailed them at my expense because TA's "third party collector of data" failed to do their job. Each phone call to customer service requires a 45 minute wait time and then denial that paperwork is complete. All letters demanding new information are form letters with no contact person's signature. No "supervisor" ever returns the promised calls. Good luck getting any satisfaction from TA!

I requested a withdrawal from my Long Term Insurance Policy and somehow my bank account number was either received or given wrongly. My ”agent” handled the request on 7/24 and checked in the status by 8/02 and realized the bank account did not match with anything in Transamerica records. 1) Never received a call to confirm information regarding my request. Neither an email. 2) No follow-up from the Supervisor who I spoke on 8/02. 3) After calling today 8/07, I have to wait another week to have my in my bank account. This is the WORST S.O.P. ever!

Trying to get son's death benefit. This place takes way too long! They kept sending the employer verification that was meant for me but had my son's name on it. Thank goodness I call because I have yet to receive anything in the mail letting me know what they need. I would give no stars but that wasn't an option. Very rude customer service! I am sick and tired of fighting with them every single day. My son is deceased. Just pay out. How hard can that be??

Once you put any funds in, good luck trying to get them out. They make the process long, arduous and difficult. After 18 months of different forms, and requests trying to move my funds I decided to cash out hoping that might be easier. I have now been informed that I must fill out new forms that I should either mail or fax back. They do not accept forms via email. They recommended that I call each day to determine if they have received said forms once faxed and then call weekly once they verify receipt to ask if they are processing my request. Absolutely inept and ridiculous. I truly believe this is done on purpose so that they can continue to charge their comparatively high fees. Dare I say fraudulent?

Have been repeatedly contacting them to pay out on my deceased brother's investment account. Lost orig claim form. Repeated guarantees that they were processing. When you call back, they don’t understand why the last person did what they did. Then the person you’re on the phone with guarantees they will handle correctly, and again no transfer of money. Supervisor can’t explain why his own employees didn’t do job correctly! They have no structure to escalate complaint. When you call any corporate number they just transfer you back to the same group that has repeatedly screwed up before. Most incompetent organization I’ve ever dealt with. BTW, 6 other accounts my brother had all got transferred correctly (from other companies) within days. I’ve been chasing these folks down for over 2 months.

This company is ridiculous. The customer service is rude. I've talked to about 8 different people. All with different answers to the same problem. I was trying to cash out retirement since I had to move and needed the money to get into my new place. You would've thought I was trying to break into Ft. Knox. It's been a month and half and I still haven't received my money.

I have 4 Transamerica policies and when I got diagnosed with stage 4 cancer, they pay my terminal illness claim in 2 months after I filed it. I have received 75% upfront of my $500k death benefit. It has been 9 months after I received the money and I am forever grateful as I don’t have to work now and just focus on healing and taking care of my children. Thank you so much Transamerica!!

No ending process to get my 401k out of Transamerica. In more than 2 months I made many phone calls and spoke to many different representatives, at the end I still got the wrong application to work on it. Finally, I got the correct application. Then, all the sudden without my consent, they withdraw all my money and transfer to a Trust. Now due to a different company and different account, I could see it would take me another long period of time to work on it. The next step I'm going to the website of US Department of Labor to file a complaint.

Rude customer service. They clearly just want to make money out of you, they do not care about anything else. Agent is nowhere to be found once you have bought the life insurance. They’re only available if you want to buy or increase the amount of your insurance and do not welcome any questions or concerns you may have after contract is signed. Very disappointed I bought a life insurance from them. I can’t take it away, I can’t stop paying, they won’t reimburse any of the money I have put down.

My previous employer had their 403(b) through Transamerica. I started a new job and planned to roll over the account after settling in. First, Transamerica rolled my 403(b) over into a traditional IRA without asking. I simply got an email saying my 403(b) balance was $0. After frantically calling and then seeing the IRA now existed, I decided to ignore the issue until I knew where the money would be transferred to.

I received a call from Transamerica saying they had a policy from my mother who had passed away in 2010. The policy had been taken out in 1929 with Sun Insurance which I guess was bought out by them. I was the beneficiary of $183. I asked if that was the death benefit and they said yes. Weird, it is an odd amount for a policy. I was transferred to Customer Service because the rep couldn't answer my questions. The Customer Service rep also gave me the same run around. The death benefit was $183. I had to write to them requesting a copy of the policy to get any details but I have no expectations of ever getting the truth. A whole life policy held for 90 years and there is no interest paid and only pays $183 sounds fishy to me.

This company is a complete scam. I had several life insurances, and when I quit them I received back my face value, minus fees, small fees that is. If you ever cancel you policy with this company, you loose 70% of your face value! When you reach your termination coverage, you receive about 20% less than your face value, and overpaid on the life insurance as well. This is a lose - lose situation. My agent certainly fooled me with his presentation. I lost 30K in 5 years with this company. Run, and start over with a different company.

I thought I would definitely insure with them even though my no good agent screwed it up from the beginning because of their customer service by phone. Now I wouldn't insure with them if someone PSID my premium. I called 4 different times and was given four different answers. My issue is about a refund on my first and last policy payment. Three different people who were nice on the phone told me different things. Good luck on any care about your issue and forget a call back when requested in writing. They don't mean to talk to you, understand your complaint or care anything about obtaining or retaining your business. I hope upper management reads this because I am going to call them 5 to 10 times a day and waste their time because they have wasted mine.

My company is using Transamerica 401K service, they had some updates in the website, and me and a lot of other employees need to re-register all over again. The only way you can re-register is to call the CS rep which is a long wait and the customer services is really rude and unprofessional . After that we re-registered and create an account, many of us are unable to log into the account and you would have to call their representatives again, which is frustrating and annoying.

My father has had a cancer policy with Transamerica for almost 20 years and unfortunately this January was diagnosed with stage 4 cancer. :( We started calling them in early February to find out what benefits he had under the policy. It’s mid-May and still we have zero info even on what the policy covers!! Much less has it paid him a dime for his treatments and suffering. First, they told us their system had his first and middle name backwards and they had to have a copy of his driver's license to prove it was him. What, how does that happen. Anyway, Sent that TWICE before they said they got it. Then, they said their system had erased his social security number and that had to be verified with a w-5.

I surrendered a policy 4/10/19. The amount that I was suppose to get is less than $1000. They told me it takes 10 days to process. Funds was wired to my account on the 17th but found out that my bank do not support wire transfers and was told by my bank that it should have bounced back to the sender same day. I called Transamerica Monday 4/22 to inform them about it. Transamerica claims that they did not receive a return notification from my bank. The whole week I called Transamerica to check if they received the funds back from my bank and was told over and over again that they did not receive the funds back. They gave me a FED TRACE number to give to my bank. I finally was able to get the FED TRACE RETURN# from my bank. True enough, it was sent back to Transamerica 4/18.

Have been trying to get a claim processed from my dad's life insurance. The claims representatives will not even talk to you. "They only do paperwork." The customer service representatives do not have the information to answer any questions. This is just a way to defraud beneficiaries who are already dealing with the loss of their loved one. They make it almost impossible to file and get paid for a claim.

The Interpleader Process is something you need to know about when getting an insurance policy from Transamerica. Or, you may become a victim as I became of not only Transamerica, but also of our Federal Court system that defends what they do and always by ruling in their favor. I posted much information about what they did to me as a beneficiary of an insurance policy my mom had with them, but somehow those posts which previously were easily accessible are not so anymore.

We had 2 life insurance policies with Transamerica since 9/30/08 through an agent. As we were approaching the end of the 10 year term period we had several discussions with the agent that we wanted to terminate policy at 9/30/18 as premium was due to increase 8-10 fold. One policy was due to increase from $168 to $1,276 and the other from $38 to $460 per month. There would be no reason to pay those premiums unless you were terminally ill and uninsurable or lost your mind. I instructed him that upon expiration we would search for best alternatives. There was no rush as we had other coverage from other carriers.

This company is horrible. All they do is give you the runaround. "Check is in processing," is all I’ve heard for the past month. What a joke! I hope nobody has a death in the family and has to wait on this company for a check because if you do you’ll be waiting a long time!

I have 7 different accounts with Transamerica and they have been great to work with over the years! My wife and I started our first account 11 years ago and have been impressed by their customer service and how their accounts perform. I had 250k term coverage with a different company and was able to double my coverage with the same premium. It hasn’t always been a perfect interaction, but they have been great to fix mistakes and take ownership for them which is great to see from a company you place your life savings with. One of the best companies out there in the financial industry, coming from a former wall street stock trader!

I have held an accidental death policy with this company for 15 years. When I signed up for this type of policy it did not state on my application that they could terminate the plan for any reason. Payments were always made on time. I just received a letter stating that the policy will be terminated. The letter indicated that they had the right to terminate for any reason and the reason was the company had decided they didn't want to provide this type of policy anymore. I called customer service and asked if I would be receiving a refund of the premiums I have paid for the past 15 years and they said no. I would not recommend doing business with this company.

My wonderful father passed away in December 2018. He had faithfully paid his bi-yearly bill with Transamerica Life Insurance company for years until I took over as his Fiduciary/Payee/Attorney-In-Fact. Needless to say, that after I received my dad's official death certificate, I sent in all of the necessary documents that they requested of me. I had to call the company, asking what was the delay in payment. They shared with me that I needed to complete other documents, which I did. I recently received a letter from this fraudulent company asking me to complete the exact same forms. Another interesting fact was that they requested a copy of my dad's Obituary!! I have never heard of such a request in my life!! They were able to see from the Obituary, my dad's race/ethnicity.

To receive my retirement benefits they require the birth certificate of my wife be translated from Spanish at a courthouse and notarized by clerk of court. When I requested my 401k be rolled over they required my request be accompanied by a special seal from a bank officer. They are crooks.

Stay away from this company. They do not care about the policyholders. Just about their money that why they keep getting lawsuits over the years. This whole time I thought my payment was coming out on the 15th so I called on the 10th to cancel your policy because I don’t want to be with a company that keeps getting lawsuits but my premium was coming out on the 10th so I’m not getting my premium back because they swear they can’t refund it. Freaking scammers stay away!

Several months ago I was sent an email from Transamerica email telling me I needed to re-register my account. When I attempted to do so, I received an error stating that my information could not be validated with a number to call. I called this number last week and was on the phone for nearly an hour and was finally told the issue was resolved. After first being told the issue was that I needed to register my account using Internet Explorer (!!!). I was then told that the issue was that my name was in the system backward (first name as last name and vice versa). The person helping me explained that my name had been updated and that if I waited 24 hours I would be able to register. He also promised that he would personally call me the next day to ensure I was able to get into my account.

Just trying to ask for a change of beneficiary form. Took 50 minutes on the phone. They kept transferring my call, then their computer broke down and asked if I would hang up and call back and get someone else to answer! Supposedly they are mailing the form. Total buffoonery. I have no hope of ever receiving that form. Any reputable company has a downloadable form online. Where is the insurance commission? This company is so rotten it needs to be investigated. Class action lawsuit time.

My wife and I were with Transamerica for about 15 years and all seem to be good until my wife took out from her 401K about $6000 to invest with Transamerica. Our financial adviser Louis ** from Schaumburg Illinois took the check and that was it. Over a year went by and my wife wanted to follow up on her investment and to her surprise, Luis held on to the check, never invested it. WOW! Then my wife started reading all the bad reviews and couldn't believe all the bad ones which were about 99%. After an investigation she was awarded a small settlement. We decided to pull our money out and like all the other reviews, it's like pulling teeth from somebody that's running. Over a month and still no check. I'm very surprised that this company is still in business and even more surprised that the BBB isn't shutting them down. Invest in a bigger more reliable investment firm with good credentials and you won't lose any sleep.

I have told this company numerous times I am no longer interested. Requested info and never got it but yet they keep calling and emailing me about setting up phone interview for Underwriting. My info needs to be deleted out of their system asap - I feel that my info (social security #) etc is not safe in their system. They also need to stop emailing and calling my number. I have told them this to no avail. Very unprofessional.

I, like other people have written on both this website as well as the Yelp website, have been trying for over a year to complete a simple 401K rollover from Transamerica to my new 401K company. I have called Transamerica multiple times, completed the paperwork and tasks that are requested, and then am assured I've done everything I need for the rollover. Then a few weeks later I am told that some paperwork is missing, am made to do the same paperwork (which has already been completed and faxed in the past) again. I have been trying for over 1 year to roll over my funds from Transamerica and have been unsuccessful thus far. Every time I call I get a new customer service agent who has a new problem/excuse as to why the rollover was not completed and a new task for me to complete to ensure it works. The cycle has been going like this for over a year.

I got my index insurance 8 years ago through insurance company called Western Reserve. I used to get fair excess interest by then as I was promised by the policy. Then two years later, I got letter stated it was merged into Transamerica. My policy states that I will get minimum 1%, maximum of 13.25% interest. Then despite my cash value is higher than before, they barely credited any excess interest. I called them few times for explanation. The agent treat me like dirt and told me I didn’t get interest because the economy is bad. Actually the economy is doing much better than before. I was scammed by unprofessional agents to begin with by being told this is the best money making and my money will grow fast which is not. Don’t buy indexed whole insurance to grow your money. You will be better off keeping your money in bonds or CDs.

I was in a car accident in August. I was seen in the emergency room and had (and am still seeing numerous Drs) follow up appointments. I saw a chiropractor for two weeks and did physical therapy for 6 weeks. I had 2 MRIs and have been getting weekly trigger point injections in my spine. I have had nerve and muscle testing as well. I submitted my claim, to include detailed office receipts detailing treatment provided.

Although highly rated by its peers and brokers, this company is really dragging its feet when it comes to meet their paying obligation. It is taking months to make a decision, restarting their 2 months clock for missing info while not notifying of missing anything. All this of course while keeping stocking monthly premium payments. Poor communications.

My employer had 401K money with Transamerica. When I left there, I tried to get my money transferred out. With other companies, this is a very easy online process. You put in the new account info and funds are transferred. Here, I have spent MONTHS trying to get my money. Every time I talk to them I hear a different story and get different forms. Today - after submitting the form they asked me to send weeks ago - I get an email saying for me to call THEM. I call - I have to go through their automated call hell and now waiting 30 minutes for a customer service representative to call me back. I was so frustrated by their process. I even asked to put it in another fund within Transamerica. They could not do that either. I can’t say enough how bad this company has been.

My employer switched to this company last year. The premiums were higher and benefits less. I tripped over my pet, fell and broke my ribs. Went to the doctor the next day. I was also diagnosed with an upper respiratory infection. Due to the fact the dr listed the upper respiratory infection 1st, the claim was denied. The dr report stated in black and white, patient complaining of rib pain. Patient states tripped over pet and fell. X-rays were done showing broke rib. These reports were sent as well. I appealed twice. Worst customer service I have ever received. Claim filed in August, we are now in December and I had to call to get the denied answer. No correspondence at all. Don't waste your money.

Will never ever do business with these people. Accidental and disability claim just a round and round circle ⭕️ and the customer service representatives are real **. Just liars. Been with them since 2012 and never got paid off of a claim then and here we are in 2018 still not getting paid again and it’s all about little things like dates on forms missing and other BS. This company just does not want to pay sick people and that’s just it. Plain and simple.

My mother in law suffered a heart attack and was forced to retire. She tried to get in contact with Transamerica to start withdrawing her money. They refused to help her. My wife and I started to help her and again, no help. They said contact her HR department. Her HR department said that we had to contact Transamerica. Even the paperwork said to contact Transamerica. My mother in law has now passed away and we have been doing a back and forth with Transamerica. They keep sending paperwork every few months telling us that this is it. Only to get more paperwork requiring notarized signatures.

I am very happy with my product and services that I have with Transamerica! It is a little shocking to see all these bad reviews but it seems like they did not have a good agent. I had a lovely experience with my agent and he explained to me on how everything works. Keep in mind that Index Universal life is not a short term product! Do not cancel before 15 years!

This is a company that is notoriously known for its unlawful business practice and scam. My agent Rhoda ** scammed me into setting up a savings account with an insurance benefit but failed to mention a surrender period. I'm a student who wanted to save money so I can use it to pay off my student loan, and she informed me that I will be able to withdraw the money after 5 years of savings. I trusted her word as I was thinking she had my best interest at heart. Instead, she hid important terms of the policy from me that I later found out (two years later) from calling Transamerica customer service where they detailed the plan in its entirety.

My wife was approved for adult day care benefits in June of 2018 after an evaluation from a nurse chosen by Transamerica. I enrolled my wife in daycare in July. I submitted a claim in August for the July expenses. Then the process of need proof of lost documents. (Not well defined at all.) And since Transamerica only communicates with US mail which for some reason takes 7-10 days to reach me we went back and forth on what was submitted, what was still outstanding and what crossed in the mail. I then submitted a billing statement for August.

Very professional and a great variety of products! Good customer service! Sat down with the reps and they were paying attention to my needs, which was very comforting especially with the topic that was being discussed.

I called them about my husband passing on a Friday, he passed on Tuesday, they sent papers to wrong address twice, then when I got papers I sent back last week with death cert. Now today I get same kind of papers to fill out again, I call, well they don't have them yet... I have a small policy on me also, I told her to send me the cash value of that, & drop it, well now they are sending more papers to fill out, if I ever get them... This is the worse company in the world, do not do buy anything from them, they are crooks... I had 2 other insurance with other companies & have already received a check from them... This is only 1000$.

It has taken over six months to receive proceeds from a retirement-savings plan. All the information they have requested has been furnished in a timely manner. The check was to be mailed within 7-10 days. That was a month ago. Now they can't tell me when I will receive the check (under $4,000.00) or why it has been so long.

I have a retirement account with Transamerica (chosen by employer, not my choice). They refused to mail me a statement. They say I have to call every few months and request they email it to me but refuse to mail it. The statement is insufficient. Some of my money is in regular 403B and some in Roth 403B. They do not specify on the statement what amount is regular and what amount Roth so I can't keep track of how much I have in each. I inquired about that and they said they would look into it but nothing was changed. Communication is poor. They only put out the minimum amount of information and do not give clear information about how the investments will be handled. Don't know why the government gives employers the ability to choose who will handle your hard earned money. My own investments are with TRowe Price and Vanguard. I get good service from them. Can't wait until I retire so I can remove my money from Transamerica.

I would not recommend this company. We had a very terrible customer service experience and from reading others reviews it appears this is a common problem with this company. We have term life insurance which was put up for collateral for a loan. When the loan was paid, Transamerica gave me the runaround to remove the bank from the policy. It took me six months and 3 sets of paperwork to have them remove the bank from the policy. Only to find out now that Transamerica had made an error. Wasted a lot of my time and created a lot of aggravation. I can only imagine if I actually needed to cash in this policy. This is a term life insurance which is due to expire soon. We will not be renewing with this company.

I’m a Transamerica policyholder, I do have two policies. Accident and disability! I was in disability for five months and all the time every single month I sent my claim form to request my benefits. They always loses the form and never process a check on time for me! Customer service has always a story and the checks that I suppose to get every month never came! I was so disappointed because I relied on that benefit but all I received was documents to fill out and in fives months out of job all I received was 2 checks! I almost lose hopes on my home disabled and hungry! I will removed my money out of that company as soon as I returned work! Please do not invest money in that company! Worst experience ever! My money will be taken out of it.

My previous employer had swapped our retirement investing company so I started a new 401k Jan 1st or so of 2017 from scratch. Since I had nothing to lose I selected the aggressive approach that deals mainly in stocks and small percent to bonds. My prior employer always gave a 1-3% raise and out of that, I had a total contribution rate of 8% directly out of my bi-weekly salary (If you are reading this bare with me I just want to elaborate) and my employer paid 3% of my 39,000/year salary. My co-workers were jealous when they compared my aggressive approach vs their low-risk portfolio. I quit in May 2018 so from Jan 1st 2017 to May 2018 my total earnings and contributions totaled $14,250! Don't get me wrong. The contributions did most of the total however Transamerica's investing strategy was impressive, I seldomly if at all seen a loss, but the GAIN WAS AMAZING. They're fast, knowledgeable, professional, and smart portfolio investors.

They are giving me runarounds. It has been 10 days and I needed to withdraw money for emergency. I can't believe that they are in business. How can they run business like this? I will not recommend anyone to use them.

I have been paying for this insurance for 10 years. First they were Monumental - 2008 to 2010, bought by or re-named Stonebridge - 2012 to 2016, bought or re-named to Transamerica - 2016 to 2018. I was paying on three policies, 2 accidental death and 1 health. I lost the original paperwork for the health policy, but recall that it paid $1,000 for an ambulance and a portion of emergency care. My husband was in a car accident, so we filed a claim for the ambulance and emergency care. Repeatedly requested a copy of the policy to review the benefits. Never received anything. They finally 6 months later sent us a check for $50.00. Total scam, wasted a lot of money on these policies. Do not buy insurance from this company!

My mother passed and I called Transamerica to find her life policy was accidental. The second issue came when I called and a representative told me I would receive a return on the premiums she paid. Then when I called to make a claim I was told there's no return of premium. I spoke with a manager who said the agent gave me wrong information and there was nothing they could do about it. This company lies and is unethical.

I purchased a life insurance with a monthly payment of $1,000 so I could build cash in the policy as I am being covered. My financial circumstance changed drastically to the point I cannot longer make the $1,000 payment that I had been making for the last 16 months. I called the company and told them I couldn't make payments anymore to what I thought it was a saving plan with insurance benefits and requested to withdraw the money but they said they are going to keep the money unless I keep paying the same $1,000 for the next 10 years.

My mother was hit with a notification that her insurance would be cancelled if she did not increase her premiums pymts, which could be over $1,000/mo. I truly believe they just want her to cancel the policy, as she's 80 and they don't want to take any chances of paying off anytime soon. As this is all confusing to her, I got involved. Over 4 months and at least a dozen phone calls, they have told me different amounts to pay. Finally, I had several of their representatives tell me that all is paid up to date and my premium would be a set $150/mo. That seems high, but we can handle that.

My employer switched from AFLAC to Transamerica and I am disgusted. My husband broke his leg and I sent paperwork in the day after his surgery. Every time I call Transamerica I get the runaround. They tell me something different every single time I call and STILL haven't paid... almost two months later. My husband is unable to work and we need this money. Transamerica certainly doesn't care. The last "customer service" agent I spoke to me straight told me that I was lying about what I said other agents had told me. Terrible customer service, terrible communication, terrible turnaround time, TERRIBLE COMPANY!

I have been denied access to my account repeatedly even though I have complied in numerous ways and have provided proper documentation. Clearly they make it impossible for you to access your funds! I have spent 6 hours and 8 calls...faxed and emailed till I am blue! It is clear they are now just being nasty and obstructing me. I have contacted everyone possible! Terrible company!

What a joke!! The local agent first told me I COULD NOT cancel one policy without opening a new one! Lies!! After 3 months of her b.s. and lies I finally received the paper to sign and cash out policy. I paid $7 for priority mail so I'd have proof these crooks received the paper. What do you know 3 weeks later I get another paper saying I needed to fill the papers out again because THE AGENT marked the work box. (Are you kidding me!?!?) Filled the new paper out while speaking to the main office to make sure the paper was correct, spend another $7 to mail and guess what I get in the mail today. Yep another form!! This company is a joke and should be prosecuted! They con people and do not honor their policies.

My grandmother passed in February. She had two paid up policies originally underwritten with Monumental Life. One was put on RPU in 2015 and the other was paid up in 1988. The policies were assigned to a Funeral Trust for payment of her final expenses. It is now July and there has been no progress or payment. We paid these policies faithfully during her life. The funeral home has been told various excuses such as the policies are not active and they should not have been assigned even though THEY accepted the assignments.

An agent from Transamerica came to our home approx a 1 year before my husband passed away to review some Life Insurance policies my husband had with Transamerica "formerly Monumental". These two policies were paid up. At the time the Agent, Sam ** came to our home my husband filled out forms to change the policies to me as his beneficiary should he pass away. My husband passed away in April 2018. I called Transamerica in June 2018 to file claim for these policies and I was informed that I was not the listed as the beneficiary and Sam ** no longer worked for Transamerica. He had been fired from the company. I have made numerous attempted to get this matter resolved with Transamerica and they gave me the runaround. Now they won't return my calls at all. In addition they have made no attempt to contact the alleged listed beneficiaries.

I have been trying to resolve problems regarding payment billing and processing since Oct. 2017. Transamerica stopped sending me premium due notices, did not apply checks sent. Authorization to EFT premiums sent Jan. 2018, received confirmation EFT, but premiums not debited from my account even though I have letter from Transamerica that EFT was set up. Sent in all the information again in April, still not taking out of my account. All verified delivered to Transamerica certified mail. Email from Brian **, Consumer Affairs Compliance, has been supposedly researching since 6/8/18. I received letter dated 6/29/18 saying a copy of my authorization is enclosed. It was not enclosed. I have sent letter after letter certified mail with my requests, documented lies from Transamerica, conflicting information and the problems remain unresolved. Scammed and lied to.

‼️DO NOT USE TRANSAMERICA‼️ If I could give a 0 Star I would! I am so upset by the actions of Transamerica that I need to warn everyone! My grandmother used this as her life insurance... I tried for YEARS to contact them and NEVER got a response. They also NEVER tried to reach me! They turned the funds into the state unclaimed department and I had the check waiting to be mailed to me BUT Transamerica turned in the claim under only my grandmother's name and not the name of the trust so the state won’t release the funds... the state asked Transamerica to fix this issue which is very easy to do and it has been in ‘process’ for weeks! I don’t get it! THEY MADE A MISTAKE AND WON'T FIX IT!!!

After numerous attempts to reach out to my life agent, I got zilch—no response! Rica **, you made your commission from our accounts—including our kids!—and now you’re done with us. The scary part about this ordeal is that I needed her help for such a minor issue. Imagine if I actually had to file a claim with Transamerica! I can see now exactly what would have happened—she would have just skipped out on us again. Rica ** and Transamerica has completely failed me and my family. We no longer have trust in the products they represent. We will be moving our accounts elsewhere.

The agent I talked to was very helpful. He answered all my questions in a way that I could easily understand and without making you feel like I was obligated to buy insurance from his company. He told me the details about the policy and that I could borrow money from the policy. He did not push me for an immediate answer. He gave me a copy of the policy to look over for a few days and have time to compare with other companies I had considered. Very good policy, excellent agent and reasonable price.

This company gives me all the information that I desire when I desire it. They have been very affordable so far and I would recommend this company to anyone.

Sometime last year my fiance and I were invited to attend a "meeting" at the Transamerica office in my city to discuss possibly joining that firm to become insurance agents. In the process we were offered an insurance policy, which we obtained. As our relationship grew with this company we became interested in becoming insurance agents. This required attending meetings. These so called meetings were nothing more than pep rallies designed to rope you into selling their insurance, with zero training. I immediately became suspicious of their practices so I did my homework. What I discovered was disgusting, and canceled my policy. A refund check was sent to me and I cashed it October 2017.

I have just filled out a complaint with The State of New Jersey Department of Banking and Insurance on behalf of my father. I believe he is being taken advantage of because of his age and health. They are using scare tactics on him telling him his premium which is due in 9 days will be $3000.00 and the next quarter premium will jump to $5000.00. He does not have the money to pay any of this right now. He cannot find his original policy and asked for another sent to him and that was 3 weeks ago. I did not find out till recently when he asked me for money to pay this. I will be making calls to the State, Transamerica and a lawyer if needed.

My husband and I obtained a life insurance policy in 2014. The premiums were automatically drafted every month. In October of 2017 we changed banking institutions. I contacted Transamerica and after waiting on hold for 2 hours I finally spoke to someone. I explained that I needed to give them my updated banking information. I was told to call back the following day, which I did. I opted to receive a return call instead of sitting on hold for two hours. I never received a call back. I finally got in contact with my agent who referred me to the local office. I was emailed a form to sign and was told to send it back with a voided check which I did not once but twice. I also instructed to draft current.

I have never written a review EVER!!! But this was the worst experience I had ever had with any company in my entire life. My dad passed away and left an insurance policy for his wife and children. Well the policy got paid out, but for me my portion, it was sent to the incorrect address, an address that I did not write anywhere on the paperwork. Should have been 4228, but it was mailed to 1228. When I called to find out about my funds, the reps were so rude to me. I ask to have the check reissued to me and overnighted to me because it was clearly Transamerica's era. It's been now 3 weeks, and I've been calling every day and I get the same story, "Your check is in the mail." I had made plans to move to a new apartment, because they told me the check was mailed.

I’ve had Transamerica INDEX UNIVERSAL LIFE policy for many years! Which is a permanent life insurance and cash accumulation savings account! And my savings account has been earning very high rate of return and I’m very happy with the service that my agent provides as well! I would recommend everyone to find a very good agent and apply for this type of account with Transamerica.

My dad passed 3 weeks ago. We have yet to receive any help from TA. He changed his policy in Feb 2017, over a year ago. TA claims the paperwork was filled out incorrectly... So if that's the case why was he not notified? All we hear is, "It's being investigated, you should receive a packet 7-10 days." So now we have had to pay all burial expenses out of our pocket. The whole point of life insurance is to cover these expenses. He had a small $10K policy. This company is a rip off and needs a class action lawsuit.

Retirement Benefits - Needed estimated dollar amount I would receive, if I retired today, vs. age 65 vs. age 66, to take to my financial planner, for my upcoming appointment. After an approximate 40 minute wait time to speak to someone in the retirement department, I was then told by an Ashley, that I would have to wait approximately 15 days, for them to compile the estimates, and email them to me. This seems ridiculous, as it seems it should not be difficult to give an estimated calculation, based on the specific data, showing in my account.

My mother passed away over the summer, she had a retirement account with Transamerica and since then as her only daughter and living heir I have been FIGHTING THEM CONSTANTLY to get them to release these funds. DO NOT USE THIS COMPANY. Constant phone wait times of over an hour and they never deliver on their timeline promises. It’s completely ridiculous and very very stressful.

So my 401K rollover check was sent out on March 7 to an incorrect address. I was first told that the process to cancel and re-cut the check would take 104 days from a customer service person. I then called back and contacted a different customer service person, who said that it would take 7-10 days to cancel and reinitiate the check. So which is it? Every process takes 1-3 days, cancel a check 1-3 days, cut a new check another 1-3 days, have the bank mail the check 1-3 days. Why is this process so difficult? If I called my bank right now, I could cancel a check and have a new out by COB. I understand they probably write a lot of checks, but the time length is to me, anyway, unacceptable. I hope to never be using their services again.

Me and my husband bought the Transamerica Index universal life insurance product in earlier 2011. The investment performance of the saving inside is pretty good. The agent later updated us that Transamerica is #1 selling company for this type of product. Very happy about the product and the agent is very professional and capable.

Theft of moneys from a whole life insurance policy bought 1989. Now that Transamerica has taken over the policy, all of a sudden they are saying I failed to pay my premium in 05/2001 which is not true. They have told me my policy is paid in full but I now owe $1660.93 in interest from a $50.15 premium they allege I missed 17 years ago. I am a senior and feel they are trying to steal my comfort. They never notified me and sent me a letter stating that they don't have proof that they did and are trying to hold me to the $1660.93 in interest.

I called to report the death of my father, gave them my current address and they mailed the claim forms to an old address. After waiting a week I called in again, the representative said she would print an address label and mail out the forms again. Waited another week and still no forms. Called in a 3rd time and representative emailed me the forms. I had asked about emailing the forms on the first call and the rep said they can't do that. Now they are paying the claim and it has been 8 days since the check was mailed, hasn't shown up. THIS IS THE WORST COMPANY EVER!!!

I've been with Transamerica since 2012, and I don't even know where to begin with my distaste for this disaster of a company. I realized after a review of my insurance policy by my bank that I was misled in how my premiums are calculated over time. Every 7 years my monthly cost was slated to jump astronomically, and I was never advised this upfront. Now I've been trying to cancel my policy, and I've been given the runaround every time I call. Not only do I have to wait an inordinately long time to get through to someone, but the person on the other end is typically so incompetent that I feel I could do their job better.

I and my 3 siblings each received bills for loan interest $15.56 on a loan amount $210.23 or within 2 or 3 cents difference between all 3. The policies are one digit right behind each other. None of us have never had life insurance with TransAmerica or any of their affiliates. I believe this to be a scam and when I call, the customer service persons tell us to just pay the bill or our policy will be canceled. We don't care because this is not our insurance carrier. However, my fear and reason for posting this is that someone else might just pay it on behalf of their spouse or parent that they might be caring for and handling their finances. Please do not give your money to this company or their scammers. Go to a reputable insurance agent.

I am having the worst experience with Transamerica Life Ins. I have been paying on this policy for 30 years. They are billing an exorbitant amount for my life insurance. In 2016, they took all my cash value with no explanation as to why. Now when I get a bill from them which is supposed to be quarterly but I receive a bill 8 months out of the year. This month my premium was $263. I then received a notice that I have to pay $506 next month. Now that I am 69 years old, they are trying to get me to let my policy lapse because each bill I receive has "final notice" on it with a memo stating if I am even 1 day late. My policy will be canceled. Someone please contact me if you are having the same problem. Can we start a class action lawsuit? We live on social security alone so $506 means we can't eat or pay our electric bill next month. I almost had a second heart attack when I got that notice. Help!!!!

I have seen all these negative reviews and am so thankful my experience has been so wonderful. I'm sorry for all who did not have positive experiences. My father passed away 12/26/2017. I knew he had taken out a small 5000 dollar policy in November of 2014 to help pay to lay him to rest one day. He also took out a 100,000 dollar policy. The 5000 policy would pay in full after 2 years of payments and the accidental would if his cause of death was accidental. He paid 33/month for the small policy and 6 for the accidental.

Updated on 01/23/2019: I have been paying for a $50K life insurance policy for 26 years and have never missed a payment. About 2 years ago they told me that my premiums didn't support the cost of the policy and they would ask for arbitrary amounts. I paid the extra payments but would still receive cancellations due to nonpayment. I would send them proof of payment, the policy would be reinstated and then the same thing would happen again in a few months. When I called to complain about this practice they sent me an illustration stating that they were increasing my premium 1000% for the following month.

I have two term life policies that I got 15 years ago with Monumental. Unfortunately, Transamerica bought Monumental out. I really hate that. But, it is what it is. O.K., I had my insurance premiums coming out of bank automatically each month. In October of (2017) one of my policies went up. They never told me. Did not notify me of this at all. In November, I received a letter informing me that my insurance was not paid in October because it went up and I did not leave enough money in bank. O.K. I called in a payment for 3 months (October, November, December) 2017. I paid over phone. They said I was paid up until January (2018). I called in January to make my monthly payment on both policies and they tell me that I still owe $76.50 for 1 of the policies that was not paid.

After following all procedures for filing a claim from November 18th, I still have not been paid despite doing everything on my part that was required. Lack of communication on the part of Transamerica has held up this claim.

I'm writing in regards to my mom Rebecca ** long term health care. Policy number ** claim **. Mom was evaluated by TransAmerica's nurse Jan of 2016 when she was entering Canoe Brook Assisted Living. All repeated sent reports, faxes, transmissions were said to never arrive for around 3 months. Hours and hours on hold, multiple faxing of documents. Over 20 faxes of huge stacks of documents sent, were claimed to be never received. Finally, after months of stalling, they said they got them but then denied the claim.

Buyer beware because there are people that will give this company positive reviews which is a fix. Everyone I know, myself included, from people who make 6 figures to the poorest of my friends and associates have told me that they’ve had extreme negative experiences with Transamerica because of their deceptive practices and are under the radar of the law due to protection loopholes and our ignorance solidifies their deceptions. They use bait and switch policies and renege on their contracts and many claims get denied by way of paper wrangling even after you’ve submitted what is specifically asked for in a timely manner.

I wish I can put zero stars. I went out on disability 8-8-16 and Transamerica has given me hell. I thought I’d have the additional 1000 a month but my claim gets denied then I have to send in paperwork and I get my money every three months. Smh. It’s sad I have two small children and I’m a single mother that additional money is for them. I put my claim in August so I can go back to school shopping for them. I didn’t receive the money until October. Now I’m told my claim is denied because after a year you have to be Totally Disabled. My year was 8-25-17 so I sent documents from 8-27-17 AFTER the year and my claim was still denied. I’m still out on Disability. I pray I can get through with them to get the money by Xmas for my children.

They provide $1,000 complimentary accidental death and dismemberment, through my credit union. I was in the process of signing up for an additional $50,000 more until I noticed the fine print that said coverage is reduced 50% at age 70. I am 72. I hate deception!!! I will not agree to paying full price for 50% coverage. I am glad my beneficiary won’t have to deal with their deceptive practices!