Shelter Auto Insurance Reviews

I really appreciate the patience and professionalism from Melissa. She helped answer all of our questions patiently and politely. She was willing to work out any problems or questions we had to where we were happy with our result!

I switched to Shelter two months ago because they gave me a good quote for both auto and homeowners. I just purchased my house. And then I had a car accident March 9. Shelter sent me a letter stating that my auto policy was being cancelled effective March 30. When I called to inquire about it, I was informed that my home owners insurance was also set to cancel on April 19. But I had not received anything regarding an issue with my homeowner’s policy. They then sent me another letter stating that I had requested the cancellation for the auto policy. I had made several phone calls to my local agent to try and get this resolved. And left voicemail. But did not get a call back. I’m very frustrated with Shelter. It has been a waste of time and I definitely would not recommend them! Very poor customer service.

Lazy insurance adjusters who want you to do all of the work. Insurance adjusters that leave a lot of questions unanswered. Our car was deemed a total loss weeks ago and the loan still hasn’t been paid. I would not recommend Shelter to anyone.

Shelter dropped my auto insurance on 2 of my vehicles. Without warning. And I was on autopay. I didn't find out till Nevada DMV sent me a letter about lapsed insurance. I just found out what they did will cost ME $3000.00 TO FIX. I'm going to have to sell my cars. I'm broke now. There are thousands of us. CLASS ACTION LAW SUIT IN PROGRESS. Contact **

Don't use this insurance company, my agent Jeff ** was very deceptive on just how much my monthly bill was, he lied. Never sent me my actual policy, I called Progressive & he lied about my entire policy.... attached screenshots of how he double billed me. After asking around I'm not the only person he's done this to.

I was with them for over 20 years. I needed insurance for my daughter and they wanted to hike our rates on all our vehicles. They wouldn't work with us at all. So, we switched to Progressive, which gave us much lower rates. A couple of months later, we got a bill for $110 because they had adjusted our rates on a policy that had already been paid.

This is February 26, 2024. My is broke down. I literally starting calling this company at 8:30 a.m. to just get my car towed. I started with contacting 1-800 Shelter..the lady did not speak English..I asked her to transfer me to someone that spoke English.. she refused to do that.. Then had to deal with 2 other agents with Shelter by the name of Cindy from the Sellersburg, IN area to another agent by the name of Angie..both agents behave as though they are 2 year olds. I asked Angie and Cindy if they would please get a towing company that was located in Salem, IN, they both said no, so a towing company did not come to pick up my car for a total of 5 hours.

We have had Shelter Insurance for home, auto and some personal insurance for 30 years. We have had fair success with small claims but until a May 7th severe hail storm no experience with major claims. It is now 3 months since the storm and we have received only a partial check for less than 1/3 of the total estimate from their recommended contractor. The contractor has been very patient but requires a 50% down payment to order products for the repairs. The agent has been hard to reach and the claims estimator says he mailed a supplemental check 2 weeks ago but it has not been received. He now says he has to cancel the check and issue a new check.

So I started a claim back in February. We had a bad storm so I had hail damage real bad totaling in my car. I made the claim, went to get my appraisal and never heard back from them. Here it is June 18. For the last two weeks I’ve been calling the claims adjuster assigned. Never got a response. Call the one 800 number, spoke to a lady that gave me her supervisor number Jacob ** and he was just rude when I called him. He was like, "Yeah have. You can’t. What do you want?" after I told him I'm trying to see was going on and check the status of my claim. I’ve got three different totals amounts that they were going to pay for my car. One came out to 7000 then five 5800. Now it’s down to 4700 and he still can’t give me information. He telling me let him look into it, he will call me back just to get me off the phone while he’s eating!

My SL500 was hit parked, backed into across my passenger side. Here are some numbers you should keep in mind. These are the approved rates that they told me they can approve for work to be done on my car. Body work $56 an hour. Paint $56 an hour. Mechanical $85 an hour. Once you have your car checked out at a shop the actual cost will not ad up. If you own a Mercedes they will not adhere to the standards Mercedes strongly recommend that the shop is certified by Mercedes. The cost that I paid out of pocket to have my car repaired properly was over $1200, and they only paid out $560 for diminished value.