SafeAuto Insurance Reviews

Safe Auto has to be hands down the absolute worst for car insurance out there. Their agents are lazy boldfaced liars. They create stall tactics and fake cancellations to force you into paying these bogus inflated monthly payment increases. Our payments went from $191 first month 03/19 PAID ON THE FIRST, $195 second month 04/19 PAID ON THE FIRST, to $225 third 04/19, plus a $95 immediately (for not signing some bs form they never sent to us) in just two months. We received two forms (this month 04/19) out of nowhere with "second notice" on them both.... **. We check our mail AND emails daily and never received a form from them. Had we received them we would have signed them and sent them back no biggie. We call them and they're blowing smoke up our **. We tell them we're not paying and we'll just find another agency. All of a sudden they're willing to have the forms faxed over to them.

Safe Auto is the worst insurance company out there by far. I had been with them for 2 years with no accidents, and no tickets. Always paid on time every month. The one time I put in the wrong account by 1 number all hell breaks loose. They never contacted me to tell me the policy was going to cancel for non-payment. They cancel it on the 15th of the month. Them send me a letter. I call and ask why they didn't send a letter sooner, and they claim the bank rejected the payment a week after they cancelled the policy. So I had paid to reinstate the policy and then cancelled after these shenanigans, and cancel the payment I had made that morning, and they are trying to charge me a $175 Cancellation Fee. They are out of their minds. Good luck getting me to pay. Next step, Better Business Bureau. Safe Auto is a horrible company with horrible people and even worse practices.

I was hit by another driver while I was parked. I called Safe Auto that same day, the other driver had already reported the accident. They told me the claim number and said that Aiden would be contacting me. I waited several days, unable to use my car, because the outside mirror was destroyed. The first couple of days I was not too concerned, as I was snowed in. I then called them back, because I never heard from Aiden. The woman who answered the phone told me Aiden would get back to me. I asked when, she didn't know. She then claimed that they hadn't called, because they had no contact information, which was not true.

When I initially got my policy, I was paying $186 a month for 6 months. When my 6 months was up, it raised to $206 a month. They said this was due to the taxes raising in my city. Okay, fine. It was still the cheapest insurance I could find. Then, when my insurance policy renewed another 6 months later, they raised it AGAIN by $28 a month. At this point, I have had no claims, no accidents and my insurance policy keeps RAISING. They couldn't provide me with a reason as to WHY it kept raising. I switched to Progressive where my insurance was over $100 cheaper than what I was paying with Safe Auto. They are a RIPOFF. Would not recommend.

I recently purchased auto insurance through Safe Auto. 24 hours later I receive an email stating my premium has increased by $31 and I will be receiving something in the mail with further details. One week later I receive a BILL “due” in 3 days for more than double the monthly payment I had been quoted and signed paperwork for. There is also a notice with the bill stating my premium has increased by $256. I’m given some story about how they operate on “two dates” and the first one isn’t actually my due date?? The second date is nowhere on my bill but THAT is the date I need to pay by to avoid cancellation. They claim that my accident a few years ago is why my premium increased. Except I gave them all of that information from day one so why couldn’t they tell me the accurate cost from the start!? Because they reel you in with a super cheap start up fee and then jack it up within a few days.

I contacted and purchased Auto Insurance from Safe Auto however I was able to get a better deal from their competitors. I called in to cancel 2 days later. I paid $181 for the policy, which was back in May 2018. I'm still waiting on my refund, however, I'm now being told it was sent to the DMV due to Safe Auto didn't have my address. Who sends a refund to the DMV, scammers that's who. Please don't use this insurance company, clearly, it is legal to steal from hard working people.

I don't have the issues with Safe Auto like I did my last insurance company shelter. I don't get runarounds, it's affordable for my insurance needs, and they are quick to taking care of what is asked from them by me when needed. Also friendly customer service. So far I've had nothing but positive experience. As of now I highly recommend. Hopefully that doesn't change. I've been with them a year now as of today.

I was going to change to Safeco Insurance. However my husband decided he did not want to so I called and canceled 15 minutes later. 3 days later I see that money is pending to still be taken from my account and instead of it being put back I'm told a check is being mailed. TERRIBLE customer service. Very glad I did not go with this company!

Have been trying to reach adjuster for 5 days. When I call it places you on hold then voicemail. I’ve called at least a dozen times and left half a dozen voicemails. Even visited their social media sites and was told I would be “contacted shortly”, but that has not happened either. I have never experienced this with any of my other insurance providers. I would NOT recommend SA to ANYONE. I’d rather pay a higher premium than to get such poor service!

Safe Auto Insurance is an insurance company that I pay money to for really no reason 99.9% of the time. I just pay my bill every month. I don't like how they will up my rate at times without letting me know why. Also, their website was recently changed and it is a pain to use now.

Safe Auto is a fraud. I did an online quote for an SR22 and after checking two other companies I decided to go with Safe Auto. When I called back less than 1 week later with the quote number they gave me the quote mysteriously went up. After complaining I was told that they didn't have my vin number to which I stated to then that I could not have proceeded without it. Then there was the excuse of my social security number, I don't have not have I had in almost 10 years any fines or tickets and I stated on the app that I didn't have good credit but I was working.

Safe Auto Insurance company is an online insurance company. I do not think the company has any in person offices. They are cheaper than the alternatives, at least in my area. I have nothing but good things to say about them. I had an accident while I was with them that was handle promptly. I would recommend them to anyone that wants to save money.

I tried to make a payment with 2 cards and they told me I could but I had to make it at the same time. Due to the situation I was in, I couldn’t. The guy said I could 3 way call the other person that would be paying the rest. While calling intl that was going to be a problem. They did nothing to help. On top of this, this wasn’t the first time they had made things difficult for me. I’m cancelling my policy. This company is trash.

After I canceled my policy Safe Auto took 10% of 6 months' premium. I have never heard of anything like this before. My advice keep yourself away from these cheat people. The customer service is terrible.

I always make my payments the second I get my paycheck, because of this I know I have no way to miss a payment. That being said, I went to go pay my bill for July, and instead of paying with my debit card and getting charged the $3.95 fee, I went ahead and paid using my checking account or so I thought. I put in my information correctly, and went along with my day. Sometime after, I got a letter saying my insurance was going to be cancelled if I did not pay by 8/13/18. I was confused because I paid a couple weeks prior.

Worst service I have EVER experienced! I had a policy with them for 8 hours! I repeat, ONLY 8 HOURS before realizing my policy did not include full coverage (which I need for a financed car). I spoke to a representative by the name of Luis & he told me I COULDN'T CANCEL MY POLICY!!! Told me to wait 24 hrs for a confirmation or a call back! (Later found out, THEY DONT EVEN MAKE OUTBOUND CALLS) Wtf!!! So I took his word for it & called EXACTLY 24 hours later!

Safe Auto has very deceptive business practices... I've been with them for several years but not without challenges... I had to file a complaint because I'd rec'd my monthly billing statement 3 days before it was due, ensuring Safe Auto could charge me a late fee. Then I'd pay my premiums for the 6 month period and would have to contact customer service to have a supervisor deduct the $10.00 surcharge, i.e. ($241.00-$10.00=$231.00) but I couldn't pay just the $231.00 online though both options were clearly visible.

I am not even a member of Safe Auto and will never be based on my experience with a claim. A Safe Auto insured driver rear ended me and I put in a claim. I had to do the job of the adjuster and take my own pictures and videos to send them through a Safe Auto app so they could do an "estimate". They did the estimate and sent me a check and promised me a rental car while my car was being repaired. I ended up having to pay 4 days for a rental car because they did not want to pay for a whole week that I was without my car. I go through Travelers insurance and also went through State Farm and Progressive before and I never had to deal with such crappy customer care with any of them as I had to with Safe Auto. This is the worst insurance company I ever had to deal with and the accident was their client's fault.

They only got 1 star because I couldn't do zero stars. UUUGGGHHH! I started a policy on 06/19/18 and paid $235, I cancelled the policy on 06/23/18, I was informed that I was not getting a refund and that I have a balance on the account of $190 because I self cancelled before the intended cancellation date they can charge me 10% of the 6 month premium. Which if I do not pay they will send to collections. I feel like they trick people out of their hard earned money and can get away with it. I have never had an insurance company that keeps our money if you cancel a policy that you clearly do not need.

I had to be admitted to the hospital for an emergency surgery and will be out of work for a few weeks. I called to see if they could waive this month's payment as I have been a customer for quite some time. I was told no. Then my policy rates went up to no reasoning other than I suppose they felt that Ohio was getting too good a deal. Tack on top of the highly annoying harassment mail they start pumping out the first of the month and phone calls, they charge you $3.95 to pay your bill online. This company is complete crap when it comes to looking out for their customers. Every one of my other monthly bills I am responsible for were more than willing to help me out in this time of need except for them, and their supervisors aren’t good for any answers to any questions you have. Pretty much, they suck and I’ll be shopping for a new provider ASAP. I can’t be the only person who has fallen on a hard time that they could give a damn about.

It was rather simple to get an insurance policy through Safe Auto! I was so very happy to have found this. The price is the cheapest that I could find in calling around & comparing prices. Some prices that other companies are asking for are completely absurd! I will never try to get a policy with any other agency! But I hate that my insurance company mails my payment so early & it always says my payment is due way before it is actually due. They also call a gazillion times to remind you of your darn bill!

I have always used Safe Auto. They have always been cheaper and met my needs for the most part. The people who work at Safe Auto are very kind and always respectful. If they didn't know the answer to my question they made sure they went ahead and asked someone else who would know the answer. They were always very helpful when I needed them to assist me. When I had gotten into an accident, I have received several calls to check on me over a few weeks of time after the accident. However, they only offer full coverage insurance on vehicles that are of newer age. I can't afford brand new vehicles and when I purchased my truck it was a 2001 and they didn't have full coverage available for me and my vehicle. Other than that I absolutely love the company. I would most definitely refer any family or friends even strangers to Safe Auto.

I was a good paying, happy customer of 5 years. This until I was injured in a not at fault accident. I’m unable to get the recommended treatment because of not having the money as I fight Safe Auto. They don’t give a damn about their customers. At times when your insurance company should be there they are everything but that!!! Then they have the audacity to try to raise my rates...

I never had Safe Auto, but I work in a car dealership for a Buy Here Pay Here and Safe Auto doesn't want to pay out to the bank if the car is totaled. We as the dealership would have to call many times thru the week to get any results. Do yourself a favor do not get Safe Auto. Pay a little more for someone else, we now let our customers know they cannot use Safe Auto for Full Coverage cause of their BS, when you're looking for Insurance view for the reviews and discounts that is the best way to shop for Auto Insurance.

I called Safe Auto 11/2017 about having a vehicle removed. Come 2/2018 I was wondering why I was still paying the full amount for one Vehicle. I was told they show no record of me requesting to have my vehicle removed. So I ask if they could remove and make a payment. 4 days later they still did not remove my vehicle and they did not take my payment out.

Was charged my first month then they more than doubled the premium and said if I didn't pay the increased premium I would not have coverage until I paid the higher premium. When I said I wanted to cancel and return my initial payment. They would not return my full amount, deducting fees, etc. The best though was that they would mail me a check! They instantly took my money but they want me to wait to give me my money back. Absolutely absurd! I would give them 0 stars but I was forced to leave at least one!!!

When I requested a quote from Safe Auto for auto insurance for my son, I listed an accident and a failure to yield citation on their form. The quote came back for $348 monthly premium. I signed up and paid the $348. The next day I received an e-mail stating that I owed $544 more. I called to cancel and was told to cancel it would cost me $348 plus $114 more just to cancel the policy I had for 2 days.

Yes, I realized it could go up from the quote when you're pricing new insurance but DOUBLE!?!? And then when you cancel within 26 hours because you really can get better/cheaper insurance, you're charged $25 cancellation AND a $40 application fee... LOL... WTH!!! If I could give them zero stars I would... How this came to light. I paid them $135 to start the insurance at 7AM. The next morning at 7AM I received a bill due in 10 days for $213!! So I called them and cancelled at 9AM.

I switched from Progressive to Safe Auto on December 11, 2017. About Dec. 26 I received a threatening letter in the mail that my insurance would be cancelled if payment was not received by Jan. 11 2018. In two days I received a text about such payment, then another letter, another email, etc. By Jan. 11, 2018 I was a nervous wreck, from fifteen days of harassment, I called to pay my bill and was charged 3.95. Wow I thought, then here comes Feb. and the harassment starts again. I paid my bill on Feb. 9 2018 and set up auto payments. On Feb. 26, 2018 they charged me another 117 bucks.

My vehicle was stolen 12/20/17; as of 2/20/18 my theft claim with Safe Auto is still "under review". We provided everything they requested including handing them over the ID of the thief we found in the vehicle. They have been stalling us and each week requesting additional information that could have been provided in the beginning. Each additional item they request comes with a 7 day turnaround time, so as of today they said they need another 7 days. The adjuster has been indignant to the inconvenience we have experienced.

Paid $78 Bill on 5th. Cancelled on the 12th because I got better insurance for a cheaper price. Asked for a refund, they charged me $25 to cancel and they are only giving me a $3.00 refund! Safe Auto is the worst insurance company out there! Overcharge people for minimum coverage, send cancellation notice 3 days after they mail you a bill. Then don't refund your money when you cancel just a week later! Safe Auto sucks... Use anyone else but these people! Oh and they charge you an extra $3.95 to pay your bill online or on the phone! That's addition to the $10 fee per month they charge you to even pay your bill monthly! They suck in so many ways. Read all reviews about Safe Auto before you even think about using these butt heads!!!

Safe Auto is the worst car insurance company ever. Don't even waste your time or money on them because all they will do is give you a hard time, give you a big headache and waste your time... Unless of course you have no life and you have all the time in the whole to devote your life to calling them and trying to fix your policy and your bill that would randomly go up for no reason. Not send you proof of insurance until you called 4 times asking for them to send it. Never sending you paperwork you're supposed to sign. OMG I can't believe how horrible the experience I've had with them. I'm so done with them and I would advise for no one to ever waste your time or money with them. They are really not that much cheaper than other insurance companies. Maybe $5 a month you would save for having them which is not worth the bs you will go through with them.

I was hit by a Safe Auto insured driver who was cutting through a parking lot, came around a corner & slammed into my car which was driving straight on a side road. Safe Auto says they're not liable. So if you have Safe Auto you can make a left directly into oncoming traffic & don't worry. You're not liable. Guess everyone should be off the road when you're coming if you're insured with Safe Auto. Scam insurance company for sure!

Safe Auto Insurance agent guaranteed me that my monthly bill would be $81 and so I agreed to have them as my car insurer. 9/2/2017 well my next bill was $133 Which I did not pay and they cut my car insurance days short of a month 10/27/2017 that I had paid for and which me and the car insurance agent agreed on. THEN I get a letter from Safe Auto Insurance saying that I owe $35. What nerve! Cons!

Upon purchasing a new policy yesterday, Safe Auto claims it will take up to 72 hours for them to 'electronically file' my SR-22 with the BMV. Up to 72 hours to send an email??? They had no problem taking my money electronically. THAT was immediate! They won't email the insurance card to me. They won't fax it to me. They won't allow me to come in and pick it up. Now, I have to drive illegally for 2 more days, because they won't give me what I paid for. The only reason I gave them a 2 star rating is because they are the most inexpensive company around. But if you're trying to get your license back? Don't go with these guys. Go with a small company out of the Yellow Pages. You can walk in the office and get the paperwork that you paid for immediately.

We bought our 2012 Ford Fiesta from a dealership so obviously we had to have full coverage insurance. The price difference was only ten bucks from our previous insurer, so we decided to go with Safe Auto. Fast forward five months and our car was hit by a runaway tire on the freeway. Don't know whose it was or where it came from. Called the insurance company right away and went through the runaround to find out how much they'd pay after us paying the deductible. They sent an estimate of around 3 grand in damages, a week later sent a check for a little over 1,700. Our deductible was 500, but the shop was one of those that pay your deductible if the damages exceed so much. Our insurance came to an end October 1st, so we switched to Geico because it was over a hundred dollars cheaper for full coverage.

One month in and already the worst car insurance company I have ever dealt with. Never before have I seen a company with so many white lies and sneakiness to get money out of you. I have had one policy for exactly 30 days as of writing this, they have charged me 2 times and are now asking for a third that is over twice as much!

On Wednesday, July 19, 2017, Safe Auto went to my online checking Account and deducted unauthorized $292.00 for car insurance which they already received on July 14, 2017. I called Safe Auto and explained to them that they have gone to my Checking account and deducted this money which was unauthorized. The Customer Service representative told me that they would refund my money back to me. I told them that was my Car payment for the month of July that they took, and that my vehicle would be repossessed, but to no avail from them. Later, I was told to send my bank statement even though they are seeing that they have this unauthorized money there. However, I did email it highlighting Safe Auto on my bank statement and covering up the other places that I do business with.

Beyond pissed off. They cancelled my son after 15 days and they are only refunding back 13 dollars. Stay away from these rip offs. They are the worst insurance ever. They will let you have insurance then cancel you after you pay out your ** then only refund back 13 dollars of 220 dollars and doesn't even have insurance for the month.

I opened an account with Safe Auto 9 years ago. I have never filed a claim until 5-11-2017 when my husband hit a pack of hogs during a hail storm in Texas. We met with the adjustor, but never heard back from Safe Auto. After calling 4 times a day to Ryan our claim rep and leaving numerous messages, I have lost hope. I am in the market for auto insurance and I am sure my husband's car will never be fixed. Thanks for all the years of taking my payments Safe Auto!

Before you purchase insurance through Safe Auto I would recommend getting a copy of your DMV or motor vehicle accident report claims and accidents to them. SafeAuto will rip you off by adding additional accident so they have a reason to raise your rates. I was told 130 I must and they said I was going to be paying 230 now. They are cheapskates and they will use you in any way to raise your car premium. I highly recommend that you do not use Safe Auto. They are liars. They are users and they love to play games with your customers. I complete this was dissatisfied with the service I had to let my cancel due to the fact they wanted 300 premium to pay and so again I recommend that you have your DMV record to prove that what accidents you had. They will pull anything out of your ** to raise your rates. They raise mine claiming I had 5 accidents not 2 when I had 2.

Annoying. I pay 4-6 months at a time. Every 3-5 months, without fail, Safe Auto is blowing me up threatening cancellation. I know when I'm due. I know what I've paid. I have credit card bills to prove it.

I claimed a wreck on 3/2/17 and have just received a quote, a very unimpressive quote at that. Not only that but I am being charged for storage of the car because they do not pay for it after a quote is received. They stated this on the 9th and I got my quote the 15th. Claim was made on the 2nd. I have talked to so many different people that are handling my case, it is ridiculous. I would rather pay $100 a month insurance than this junk.

Literally nobody there can explain why.

Last Wednesday, a driver hit my car and ran. The back is needs repair but is still drivable. I did a claim and it took 48 hrs just to get an adjuster. They never answer the phone. Was told yesterday that this falls under Uninsured Motorist and to drop my car off for repair. Get a call later today that they gave the police report, located the driver, but have to confirm he has no insurance. Until they do so, it is under collision instead which is bull crap. He hit me and ran. Obviously he has no coverage. Why am I being penalized? Definitely not a happy customer.

I was applying online for a quote for auto insurance from Safe Auto Insurance. I went online to get the quote and I came to find out the company did not want any credit information. They did not ask me for my credit score. The only thing they were talking about was my age. The simple fact I was 45 years old, but I have 27 years of experience on the road... I asked the person on the phone about the quote. The customer service agent, the woman kept talking about my age and how old I am. Then she kept telling me my quote of $304 down and $284 a month has nothing to do with my credit has everything to do with my age. She said the same thing 10 times to me, because I asked her different questions about my car insurance for my 2003 Acura 3.2 TL. I even gave her my VIN number, so she could give me the correct quote. But she constantly barraged me with enormous amounts of quotes for my car.

SAFE AUTO: How they are the most stupid company on the planet. Let me count the ways: Signed up and days later I get the first bill. You call in, and there are three levels of push this number to get... Even huge companies like Amazon and Walmart do not have that many levels. HERE IS THE KICKER: Each month they send you your bill real early, WAY before it is due. If you do not pay right away, they send you a CANCELLATION NOTICE a few days later. NOW, mind you are not canceled. Nevertheless, it says CANCELLATION NOTICE on top. They are just sending you a cancellation notice ten days before your bill is actually due threatening you to pay on time.

I was traveling 75/85 North toward downtown Atlanta when Mr ** hit me in the rear of my Audi A7. I filed a claim with his insurance company (Safe Auto) two weeks ago and I was assign to ASHLIE **! Then a day later my claim was transfer to BRAD then now is being handle by Ellen **. I spoke with her and her supervisor Katie last week and I was told they looked over the police report and needs to speak to their client before accepting liability. I called Ellen on Friday and she told me again that they wanna give their client the chance to call them first but he doesn't call by Monday. She said they will accept liability base of the police report. Today 01/17/2017 at 11:41 am ET Ellen ** called me and said they wanna give their client one more week to respond.

I used to compare.com to get a policy on my new vehicle that I purchased. I am currently downsizing and had a $40k+ 2014 Tundra on a lift that I traded in for a 2017 Camry ($25k+) to lower my payments. I switched insurance to Safe Auto from Aggressive because they quoted me at 180 a month and I paid a $220 deposit. 10 days later they sent me a bill for $630 and when I tried to cancel and get refunded they only gave me back $40. They completely lied to me about the upfront cost, never mentioned that $40 was an application fee. (Total **. I did it online through compare.com.) On the phone and through emails I was never told this until I received this bill. They are dishonest and stole from me bottom line. I am reporting them to Better Business Bureau. Fair warning... DO NOT give this company your money.

So, Safe Auto claims I didn't pay in June or August. They claim the nonpayment amounts was on next month's bill. We knew absolutely NOTHING about it for 5 MONTHS!! ALL our bills they mailed were the same each month until just now. We suddenly got a bill saying we owe three times our normal monthly amount due!! I called and asked what is going on. GET THIS, I claim I didn't pay June (5 MONTHS AGO) only hearing this now. I said I did pay!! They claim I made the payment and it went through the I supposedly called my bank one minute later and claimed it was a fraudulent charge. WHAT?! Are you kidding me right now?!

Okay, so my husband was in an accident in September, he barely left our home when an uninsured driver, with a SUSPENDED LICENSE for the last DECADE pulled into the oncoming lane and struck him head-on. He was rushed to the hospital, nothing broken thank goodness but he had some serious burns and abrasions from the accident, including one that was so bad he'll be scarred for life with it...

My daughter was involved in an accident with someone insured through Safe Auto in September 2016 in a vehicle which belong to me. Both parties received tickets. My daughter's ticket was for driving in a center lane. The Safe Auto insured was cited for not having a driver's license and failure to yield. My vehicle was totaled.

Safe auto is the worst auto insurance company in the world. I was quoted one thing which confirms amounts in email and charged double when I called the insurance company. This company has done nothing but lie and deceive consumers all to hold onto a few hundred dollars. Each time you call to cancel you are given new information that you weren't informed about before. They won't allow you to speak to a supervisor and will only transfer you to a line that rings and rings. Safe auto reps aren't even aware of how to file a formal complaint. This is the most bizarre insurance company I have seen. PLEASE BEWARE!!!

TRIED to cancel my policy because I sold my car June 10th. Here we are August 10th and they still have not reimbursed me for the month I paid for insurance when I actually no longer had the vehicle. After numerous phones calls and being misinformed repeatedly, I finally spoke with someone who knew what they were all talking about and I did everything required of me to do/send. Tell me why I still have not been reimbursed and why underwriting has done nothing to complete this transaction. Totally ridiculous and I can guarantee I will never use this company again. I will also be sure and let friends and family know what a poor excuse for a business Safe Auto is. Now I wait for a supervisor to call me back tomorrow between 11pm and 8pm.

Very disappointed. When I called I was told I would only be paying $114. When I called to make my payment they were charging me $207. How can it go up so much in one month? I just decided to go back to my other insurance where they keep the price the same. They sure don't keep going up on their price.

I called Safe Auto two weeks ago to sign up for insurance. After talking to the agent on the phone about the policy, I found out he lied about the policy he was giving me. He gave me state minimum for 122 a month when I was requesting for the same policy I currently have but the same company kept raising their rates with no car accidents or speeding tickets on my record. I called back after finding out I had minimum insurance that did not cover anything. They told me I can cancel if I send them documentation that I currently have insurance. No other insurance company would do that. If I don't want to do business with you I don't have to but they were forcing.

I was involved in an accident over a month ago. I have Safe Auto. It took them one week to contact me about my claim, two weeks for the claims adjuster to call me, three weeks to tow my car to a shop and 4 weeks to fix my car! My policy covers up to $600 for the rental! I only had the rental 28 days at $20 a day, now ENTERPRISE is charging me $427!!! Now Safe Auto saying there's nothing they can do about it!

Some drug dealer runs a yield sign and hits my car head on. 2 crackheads come and get the drugs and gun out of his car. Then another car shows up to get the drugs and gun out of there before the cops get there. The car ain't even registered to the gangbanger. He lives over 100 miles away from here. He has full coverage insurance through Scam Auto and they won't even pay any money for insuring somebody that's a hazard to the road and driving around dealing drugs. They just laugh and lie. Safe Auto is a bunch of thieves that pretend they are adjusters. They need to be rounded up like the Knights Templar and set on fire for ripping off Americans.

My 2013 Silverado LTZ truck was hit by a Safe Auto insured driver as I was exiting a hospital parking lot. An SUV with blacked out rear windows backed out of a parking slot into my right front fender and door. Luckily I got a police report. It stated "contributing factors for accident" were "failure to yield" and "improper backing" on her part and the word "none" on my part.

I was hit by a Safe Auto insured driver. They were quick and courteous when I filed my claim. The next day Kelli ** calls me and explains that an appraisal person would call me the next day. Also I noted that her time was 4:57p.m. My time was 3:57p.m. when she called meaning she called 3 minutes before she was off work. SMH. I waited 2 days no response. So I calls her I'm getting her voicemail every time. I sent her an e-mail in regards to my claim and she responds back saying her computer is having an issue and she apologizes for the delay. Why didn't she call? Then she says could I send her a copy of the police report. Whoa!!! Isn't that her job? She says it would help to determine liability.

My daughter was involved in a car accident with a Safe Auto insured. This happened in a school parking lot. There was a police report that cited the Safe Auto driver at fault. My daughter was sitting still. That was also noted in the police report. We contacted Safe Auto after we had obtained the completed police report. This accident was greater than two months ago. They have postponed handling our claim in which our daughter has been without a car and we have had to make other arrangements at much expense to our family. I not only called Safe Auto multiple times but each time that I called there was a new person handling my claim due to others being out of the office or it being sent to a different department. Even supervisors were not available to help me.

I have had a pleasant working experience with Safe Auto. They have settled my claims expeditiously and I have had no problems with them or my coverage. My policy includes my car and my son-in-law's car. The premiums are affordable.

It is an affordable insurance with different coverage packages for your needs as a consumer. There are different deductibles. And as I stated before - very affordable. Rates do not go up with tickets or accidents.

I've had Safe Auto for over 5 yrs now and never had any problems with them. Their customer service is excellent. Their claims dept is fast and efficient if you ever need to file a claim. I'm extremely happy with them and would recommend them to anyone looking for a good insurance company.

We have been with Safe Auto since April 2015 and haven't had any claims. They are pleasant when you call with a question or problem. I have no reason not to recommend them at this time.

Safe Auto is the best insurance company I have found so far because they pay their claims in a very timely manner, and if I have any problems they have a 1-800 number so I can speak with a representative 24 hours a day, 7 days a week. These are imperatives I must have in companies I do business with.

It was not very good. They told me I qualified for a better rate then 2 weeks later they said I owe them more money for a ticket almost 4 years ago. They are very disorganized and do not explain themselves in a manner that makes sense. I am not sure I will be doing business with them in the near future.

Safe Auto is open 24 hours a day. They always worked with my age and my driving record. They were friendly, informative, and always available. Safe Auto has something really special about them. I hope more people check it out.

I haven't had much experience yet with my insurance company. It's cheaper than the rest so far. I enjoy that everything can be done online, from quotes to payment. When shopping I found that a lot of the companies that I wanted to check out didn't let me do online quotes or let me start the insurance online.

They have always been ok with me. I have never had any problems with them. They are a fair price and treat me normal. I have no complaints whatsoever about them. They have resolved any issues I have had in the past in a timely and accurate manner.

They are very helpful with your needs. They make sure that you get the best deals. The customer service is awesome, and they try to fix your problems, if there are any, and if they cannot fix them, they will try and find alternate routes. They are also affordable for college students.

I have only used this company since March of 2015, but have not had one issue with them. Wonderful customer service, prices are unbelieveable. I recommend them to anyone needing insurance.

It was basically an online insurance coverage... easy to get and fast. Didn't need to talk to anyone, was able to print cards out right away... Could do it any hours of the day. It's just the minimum someone needed.

It's only 5 dollars cheaper than my last company I was with. I purchased insurance online for 78.00/month. Then they send me a bill two days later for an additional 154.00 to be paid within two weeks. I thought I had found a cheaper rate, but I hadn't. They could've stated the reason I was being billed and charged more. I was upset.

I was rear ended at a stop light by a Safe Auto policyholder driving a Ford F-150 pickup on July 8, 2015. My car is a 2005 Ford Focus SL4. I have two estimates for the damage, one for $2,800 and one for $3,460. The low estimate does not include all of the damage because we are unable to open the trunk because of the accident. Safe Auto sent someone out to take pictures to send back to their home office.

I was struck on the left rear side of my vehicle on May 29, 2015 by an insured Safe Auto driver. The driver left the scene before police arrived and I was not able to get her contact information. However, I did take a picture of her white Nissan Quest with tag number **. The following week my insurance company provided me with the police report and the driver's insurance company. I called Safe Auto Wednesday June 3, 2015 and the customer service rep said an adjuster will me on Thursday June 4, 2015 and if I don't get a return by Friday to call back.

My wife had been taking a class and driven a fairly curvy section of highway at the end of a mountain pass through the winter months in all kinds of bad conditions so was very familiar with the road. She had also taken an emergency driving course as part of her training and has a clean driving record. We'll call her WIFE. It had just finished raining hard and the roads were wet. She is driving her car with a passenger at a safe speed for the road condition and upcoming blind turn she's familiar with. A car careens by her in the passing lane. Let's call him DICK. WIFE enters blind turn to see that DICK lost control on the tighter right-hand turn, obviously crossed her lane, and when she saw him he was just exiting her lane on the right, sliding onto the shoulder then over-corrected and now was coming back across into her lane.

I was involved in an accident where a client insured with Safe Auto Insurance backed into me from her parking spot after I made a U-turn on a legal street and began driving. Even though I had the right of way on the street, Safe Auto Insurance believes I'm at fault 50%. Therefore, I've only received 50% of the estimate they wrote out for me for the damages on my vehicle and refuse to pay the other half. Because there was not a police report found, or bodily injuries, I'm unable to get the police or an attorney involved.

They are scams. Do your research. They will give you easy start up then bill the hell out of you. When you ask why you get no answers. So anyone with same service please post. Just maybe we could get a class action lawsuit. Not that I care about money. But they sure as hell do!?

I'm a victim of a private property accident. My minivan was smashed in on the side electronic door by a safe auto customer. They estimated $1100 to fix. Now all of the sudden the guy who backed into me like a race car driver says there was no accident at all. Now I'm being treated as if I'm trying to add insurance fraud to my resume. They immediately became rude every time I spoke to them. I've never had a return phone call yet, they indicated that they had taken pictures of the other guy's car and they would call me after their vacation of 7 days is up. I've waited a month already. They're trying to get out of their end of the bargain, and being very rude and unprofessional about it. I can not believe they operate within the law. If so, the laws need changed drastically.

So for all of you that even have a thought of ever using Safe Auto Insurance please look at their reviews. My daughter's vehicle was hit by one of their insured motorists on November 7, 2014. Not only did they hit her vehicle but 2 other cars and took out a gas pump which cost 40k to replace. Their insured only had minimum coverage of 10k. They've been BS in us for 7 months.

I ran over semi tire-tread on the way to drill (I'm Army National Guard). I called that day and created an incident report. When I returned home, I took my car to Cron's Auto Body to get an estimate. The charges were at least double my deductible so I called back. The Adjuster ** called me on Friday, May 1, 2015 @ 16:16 CST and left a voicemail. The voicemail stated she would call me on Monday. Friday, May 1, 2015 @16:45 CST. I returned her phone call.

I filed a claim with my insurance company Safe auto. My vehicle went into the shop on April 13, 2015. Today is May 5, 2015 and my vehicle is still in the shop. The shop is waiting on Safe auto to approve the repair to be completed on my vehicle. I have been constantly trying to contact my adjuster at safe auto to find out why this process is taking so long, phone calls, emails. No return call from safe auto. I have had a rental since the day I put my car in the shop. Safe auto was suppose to be paying $20/day on the rental car. They only paid for 3 days. I had to pay out of pocket so far $970.00.

I am a victim in an accident. One of their customer hit my car in the parking lot. I am now still working for my claim with the Safe Auto Insurance company. But I can say it is my worst experience ever. I have been trying to reach the adjuster for 2 days and made more than 10 calls per day and left multiple voice mail. No one answer the phone call. No one call me back. Right now, the only way for me is to wait. I read the other's review and feel hopeless. The company like this can still exist is amazing. I will keep update my case and see what will happen.

March 27th, 2015 I was at a stop light behind a semi when a person came barreling down on me going 50-60 mph and rear-ended me. I saw him coming and braced myself. The impact threw me into the semi in front of me and the airbags deployed in the car behind me. I was knocked silly. I was rushed to the emergency room in an ambulance and by time I was in the ambulance the driver that hit me had fled the scene in his car!!! It is now April 7th and we have been informed the accident will not be covered because it was a hit and run and the police have not yet found the criminal that hit me.

Purchased insurance in January 2015, paid the down payment, within a week received another bill, paid that one. Three weeks later received another one. My stepson was in a accident last month. I was told cause he was in another state at time of accident, they would not cover. Worst insurance company I have dealt with.

My car was stolen September of 2014 and its still not settled. They told me they would be issuing me 2 checks, one for the body damage and one for the mechanical issues. Was informed by the shop that the motor was seized and the car is going to be considered totaled. When Safe Auto was informed they now say they gave me a check and they don't want to finish paying for the claim.

I purchased insurance through this company several months ago. I removed one of my vehicles from my policy and my payment went up! I call and talked to a customer service rep. Real nice young man and he talked to his supervisor asking why the increase. First they said some paperwork I did not send in, but when I explained I sent it in back in with their envelope. Well guess what? He saw the paper work then. OK, so again I ask why did the premium increase? Well then no explanation just that it’s what the monthly payment is... I am canceling my premium and will never do business with them again and I would not recommend this company to anyone, and if you are searching the web for cheap insurance this is not the one. Please save your money and stay away from safe auto insurance!

After reading all these reviews I regret not seeing them earlier. Before I get to my crazy experience I want to say to everyone that sees this to please get onto your states BBB (Better Business Bureau) website and write your complaint. It's easy and they will hopefully start to investigate. I have read a lot of your complaints and with everyone having the same problem with Safe Auto, it could maybe warrant multiple lawsuits. They haven't screwed me out of too much money so far but they could if I don't get out now. I am trying to get their attention: postings on my FB (I don't want ANY of my friends or family trusting them), Twitter, BBB in Ohio cause that's where my local Safe Auto Company is so please report to the BBB website so they can't do this to other people.

Some lady made a U turn in front of me. It was her fault. She admitted responsibility for the accident. She was insured with "Safe Auto" Insurance. Safe Auto approved payment to repair the vehicle. After I sent my car in for the repairs and the repairs were completed, "Safe Auto" "reversed" their decision and denied the claim. So I'm out $ 2000.00. DO NOT BUY INSURANCE FROM SAFE AUTO. You will be very sorry once you have to file a claim. These people are underhanded and very slippery. Buyer beware.

In Sept 2011, I was involved in accident with a Safe Auto policyholder. Over $8000 in damages to my car. Their policyholder was given a ticket, went to court, pleaded guilty and paid the fine. Safe Auto said they were not responsible and refused to pay claim. Friend of mine who is an attorney contacted them to say he was representing me and that I would be suing in small claims court. Their attorneys sent him a letter saying they were representing Safe Auto and to contact them IF I could find their client to serve her.

Hit a deer 5 weeks ago. I filed the claim before I made it home. It took 5 days for someone to call me back, 13 days for someone to look at my vehicle and determine it was totaled. A week later I finally got a call back and they want to give me about 1500 less than its worth. Now after 5 weeks of dealing with this, nobody will take my calls or call me back including the supervisor. Still have no money from them to buy a different vehicle. 10 days ago they signed the confirmation card that they received my paperwork back. Got a call that they will be picking up my vehicle though. I do NOT recommend this company to anyone! Cheap insurance=cheap service and nobody knows anything!!!!!

August 2013 I had an accident. I had full coverage. I had expired card and new card same policy # in the truck. Accidentally gave officer expired card. Got a ticket for no insurance and at fault. Went to court showed proof of insurance. Ticket removed. Safe Auto took til July 2014 to settle claim. I was sued in June. Now my license is suspended and I have to have a SR22 to reinstate license and pay several thousands of dollars. I have called Safe Auto to see if I can get copies of the check and or paperwork. Claims adjuster will not return my call.

My car was stolen on 4/10/2014 and I called as soon as I filed the police report that morning and reported to Safe Auto's Claims Department thus opening up a claim. I had full coverage insurance with Safe Auto with my premiums being paid and current at the time of theft. I turned in everything I was asked to in a timely manner and here it is DECEMBER 11, 8 FULL MONTHS LATER, and they STILL have not made an offer to me for this claim. All police reports show that the vehicle was stolen from my residence around midnight or so and found a few hours later on fire in a neighboring county (we live in a rural area of Oklahoma). The adjuster has been giving me the run around and WHEN I'm able to FINALLY get her on the phone (which seems to take an act of Congress!), she is condescending, rude, and asks me questions that the police officer I spoke with said she should be asking an investigator as I am neither an investigator nor a criminal psychologist (she keeps asking me "why would someone do" this and that "why would there not be many personal belongings in the vehicle"). Mind you it was found COMPLETELY BURNED.

My husband and I took out a policy with safe auto on Sunday night while at home. After hanging up and making our payment, we left to go to the store and head to a friend's house with our two small children. (Our previous company raised our rates for a no-fault claim we filed after being told it wouldn't affect us, so we switched to them). Not five minutes after leaving our house (we live in the country) we hit a BIG deer and our 2004 suburban is now inoperable. Called to make the claim since we have full coverage, and apologized for this. The customer service rep (kept mumbling her name) stated that it has happened before and not to worry. So we didn't, until my husband got a call from a specialist claiming that she believes we have committed insurance fraud and that we will go to jail.

I called to get an insurance quote and because I was not purchasing at this time but was price comparing, the lady told me no I couldn't get a quote and call back when I was ready. I said I can't get a quote. No, have a good day. Called several times - my calls was rejected.

This is by far the worst auto insurance company I've ever come across and the adjusters and supervisors are just as dumb as they come!!! It's like no one in today's time realizes without your clients, you have nothing! I honestly don't see how they have any clients. The adjuster assigned to my case (nick) wasn't helpful at all. Didn't answer any of my questions. I left several messages for a supervisor (Beth **) over all of the adjusters complaining, but never once received a call back. I spoke with a regular supervisor (Carlos) and made a complaint with him and expressed how I no longer wanted that person handling my claim, but nothing was done and then I called back in to check the status of my claim because no one had contacted me. That same supervisor was of no help and suggested that I speak to the very same person that I complained to him about and when I asked for a number to someone who might be able to clarify somethings for me since they were no help I was told that they aren't allowed to give me that information, even though its pertaining to my claim and I'M not just some stranger calling in! I'M constantly being told one thing and then another. It's like everyone who works for this company is just full of it.

I have been calling Liz the claims adjuster since Monday to get the ball rolling on which seems to be a straightforward claim. My car was hit by one of your members while parked in front of my house. No one was in the car luckily and your member was very apologetic. I said not to worry and we will just have the insurance company deal with it. I have called the main line and selected the prompt customer service specialist and got Kayla on the line. First of all, she does not specialize in customer service. I asked Kayla when I would receive a call back from Liz on Wednesday. She stated Liz has up to 24 hours to return calls. I called on Monday and it is now Wednesday, that is more than 24 hours. I asked for Liz supervisor's name and phone number. Kayla became annoyed when I asked for the spelling of the supervisor's name. I left a message for the supervisor Beth ** with no response.

These guys took over 2 months to take responsibility for their client ramming me from behind at 30 miles an hour while I waited at a stoplight. Even though, their client signed a statement admitting guilt, claims adjuster Tanisha **, refuse to accept responsibility for 2 months. Which meant that I could not get my car fixed for 2 months, could not get my doctor's bills approved or paid and I could not get a rental car. Tanisha was rude, incompetent, refuse to return phone calls, and then when it finally came time to settle the claim, if you tried to lowball me because I didn't have an attorney. These people are not to be trusted. Beware, if you ever come into contact with Tanisha **, you are about to get ripped off! This is the most unprofessional, morally bankrupt insurance company I've ever dealt with.

Recently had a car theft claim. Worse experience ever - actually worse than having my car stolen. I want them closed down and send everyone to the unemployment office. No wonder they so cheap because they have cheap service.

We have been a PAYING customer of Safe Auto for at least 13-14 years with ZERO claims. Because my daughter went to college full time out of state, they stated that she would have to register her car in our state in order to stay on the insurance. Then they decided that we could keep her on our insurance, but if there was an accident they would deny her claim. Then they cancelled our policy, with the stated reason being that WE "refused to remove her from our policy." This is insulting, frustrating, angering, AND now we have to deal with the banks calling us to threaten repo-ing our vehicles for lack of coverage. In addition, their rates are not much lower (if at all) than anywhere else. I STRONGLY recommend NEVER using this insurance company. I am afraid of what would happen if you DID actually have to make a claim.

I set up a policy online in March. I had State Farm and USAA auto insurance previously. A couple months ago I had gotten a ticket. Had to take proof of insurance to bmv. When I showed my policy, they checked with safe auto. They said they never heard of me and my policy was not valid and the number belonged to someone else. Now I have to go to court on this. Have no idea how this can happen. And I now realize I don't even have a receipt of purchase.

Had an accident, totaled my Infiniti. Got cheap, used car. My insurer on all my cars had been Geico, but decided to try Safe Auto as though they would be cheaper for simple liability insurance on cheap used car. I should have checked. Quote from SA was $107 first month, $77/month thereafter. I stupidly agreed! I had to get in touch with Geico to cancel policy. In doing this I asked them what their quote would be, for same policy I had purchased from SA. They gave me a quote of $200 for 6 months, 1/3 of SA was charging! Immediately called SA to cancel their policy. Was told I would have to pay them $77 anyway as I could only cancel within 3 hrs of having bought policy.

Original claim started in April. Since that time I have had 3 different adjusters along with leaving multiple messages for supervisors who do not return calls. This is so crazy as they can send you a bill or reminders all the time. But no one returns calls in the claim department. And judging by the reviews I have read this is happening way too often. Help is needed!!! Big time!!!

I'm not insured with Safe Auto (thankfully); however, I do work in a provider's office and we have had numerous patients that have been in motor vehicle wrecks and, of all the insurance companies, Safe Auto is the worst to work with. They constantly employ delay tactics to withhold payment for treatments to their insured and because of that we have had to certify all claims to them to ensure receipt. And they still continue to deny receipt of claims. I strongly urge anyone looking for coverage not to buy a policy from them because if you get in an accident, you will have a difficult time getting help and more and more providers are getting tired of their antics. Beware!

Zero *s. Awful customer service. I was overcharged on my Bill for not filling out paperwork I never received. One person told me it was marked as received; then three people later it's been returned. NOBODY had employee numbers or anything so I'd ask for a manager and get hung up on. Get your story straight! I told her I didn't care, just wanted to pay my bill minus the bogus charge and I'd fill out whatever they wanted. She didn't even know why they sent me to her and She couldn't help either. I had asked for a manager. I cancelled on the spot. Don't transfer me four times and hang up. I paid for a month and got ten days into this before I realized they were a joke. The dummy didn't even tell me I was being charged to cancel And refused to give me a confirmation number for my last payment of $1.00. Awful, never go with them. I cannot imagine trying to claim an accident with them.

I gave Safe Auto a down payment of $80 for liability insurance coverage. I made it known I wanted full coverage but they said my car was too old (97 Saab convertible). I found full coverage with 21st Century for the same price. I immediately canceled with Safe Auto (30 minutes after I gave them down payment). After numerous calls, I received a check 3 weeks later for $16.60. They refuse to give me money back, they stole my money.

February 21st, 2013 I was involved in an accident where I had been pursued by two young boys who repeatedly rear ended my Suburban causing me to lose control of my vehicle... this was at about 2 am or so. My body was ejected from my truck 150 ft and the kids that caused the accident left because they thought they killed me. My body was found 5-7 hours later. I was in a medically induced coma with life threatening injuries, first thing I can remember hearing is my Mom screaming I was awake...next she says, "they're saying you don't have insurance!" I panicked. Why? Because I had SafeAuto Insurance! 2/11 and 2/12/13 I had spent at the MVD with SafeAuto on the phone getting a no lapse coverage letter for one vehicle I wanted to remove from my policy and adding another.

The insured hit my car on November 5th, 2013 while it was parked legally in a parking space. I have video of the accident, and witnesses who saw it happen, along with pictures of the damage. The girl who hit her car tried to leave the scene but was too upset to get her truck turned around. Safe Auto has given us four adjusters now. At first they denied any damage was done by their client, but when the video was mailed to them (by my daughter), they changed their tune AND the adjuster. Then they decided that only the bumper was damaged (from looking at the pictures WE sent them) until they got the body shop estimate of $3600.00 or so, then decided it was totaled, and we got another adjuster who started over with the phone games.

Me and my husband had a wreck in a bad storm a couple of weeks ago. We just hydroplaned. It took over a week to come look at the car and was supposed to talk to me but never saw nobody. Then my husband calls, they finally get the car in the shop. And I am still waiting. They told me they weren't fixing my car and took my rental car. And I have full coverage too. And I have never talk to the same adjustor twice.

I sent a money order for my payment on October 11th and here it is October 21 and they have yet to receive it. They cancelled my policy and tried to tell me they never received the money order, yet miraculously, the money order was cashed BY THEM. Every person I spoke with was rude and unaccommodating and as soon as I told them I would take my business elsewhere, they told me that they would do whatever they could to retain my business. When I told them all they had to do was reinstate my policy, they clammed up. Worst customer service I have ever seen in my life!!

My car was run into by another vehicle causing an extreme amount of Damage. I owned the 26 year old Mercedes so I only carried Liability which was the minimum. The 1987 Mercedes 560SEL is very expensive to fix (1 hood hinge - $330) and I had a very good feeling that they would total the car. They approved my claim, took possession of my car and have given me the most horrid unprofessional customer service that I have ever dealt with.

My vehicle was stolen and I placed a claim. The adjuster advised me I had to wait 30 day to allow time for my vehicle to be recovered. After 30 long days without my vehicle, it took almost 2 weeks for adjuster to finalize my claim with a payout of my vehicle. They mailed POA documents and my clean title. Also, when my claim was first placed and I mailed them back the theft affidavit, they received it in 2 days. Called adjuster around the same time-frame to ensure they received and confirmation of my check being processed. The adjuster said it's not in their system and to allow 7 to 10 days for processing and time in the mail!

Our first problem with SafeAuto was when we were involved in an accident that was not our fault. When we called to report the accident, we were told to call the other driver's insurance company as there was nothing they would do. Since then, it's been a never-ending string of screw-ups on their part. We have NEVER missed a payment and never had to file a claim. We live in Oklahoma and were told that a payment for June would not be due until July since we had experienced a natural disaster. The person that told us this initially was misinformed and when we called, they transferred us to a supervisor by the name of CANDACE who proceeded to tell us that since we were not directly in the affected area, that what we were told was wrong but that they would schedule the double payment for mid-July when our premium is always due.

After seven years of paying for insurance and never filing a claim or having an accident, I was refused insurance. I let the policy lapse, misread the due date; one other time during seven years I had let the policy lapse accidentally. I was having trouble hearing the guy and asked him to speak louder. He said he would call me back but didn't. When I called back, they said they did not want to write a policy for me. When I asked to speak to the Underwriting Department management, they told me no one was available to speak to me. No customer appreciation at all!

All I have to say is Safe Auto is highly unprofessional. They do not take responsibility for their own errors and asking to speak to a Supervisor gets you absolutely nowhere. Simply said... find another insurance company that knows what is going on. So glad I did and am saving money now every month along with my sanity.

I got Safe Auto because they were $10 cheaper than Geico. Well, it cost me $12 to cancel the policy so it was not even remotely worth it. The customer service is horrible. I called twice and I could hear people talking in the background but no one would answer. The 3rd time, someone answered and she was mean, rude and a complete idiot who couldn't answer a single question I had and just kept referring me to a letter I would receive in a week. I couldn't pay their $12 cancellation fee with my card right then and there. I have to wait to pay this joke of a fee. The whole company is a joke. It really is. My premium went up $20 in 6 months. I have no accidents, tickets and I've been licensed for 10 years and I'm over 25 years old. When I asked why the ignorant girl said "Oh little changes to my policy," I've never changed anything to it. So that was **. It's not worth the mediocre amount they "save" you. Avoid this company like the plague.

I purchased a new car on Apr. 16, 2013. I purchased insurance online on the same date through Safe Auto. I paid my first installment that day of $222. Today, I logged into the account online to see why I haven't gotten a bill or anything, as it's been just over a month only to see my policy is canceled. So, I called Safe Auto who informed me that yes, policy was canceled effective May 16 due to non-payment. So I asked why didn't I get a courtesy email, text, phone call or anything saying that my payment was late, and I am about to be canceled? She rudely told me that I was notified by letter, email and phone call. Well, I work for an internet/cell phone provider. I have every email sent and received, as well as a log of all incoming/outgoing calls.

They told me a price and the following day increased it by $291! Do not trust any quotes they provide because they are not true. It will change the very next day after you've already committed. I could have easily gone with someone else and they were unwilling to refund my money. I was never told of any application fee and it was a terrible customer experience. It's not fair to people that are trying to shop around to get the best price possible. Scam auto insurance company if you ask me and I recommend you do business elsewhere, because it's not worth the hassle they will put you through.

Safe Auto Bait-and-Switch Tactic (What they don't tell you) - (Some) agents are careful not to acknowledge anything on initial phone interview that may jeopardize getting you to commit. Don't be surprised if they tell you at least $100 less per month premium over phone and you receive the actual cost on a premium statement within two days. You have the option to cancel, but it will cost you $40 in initiation fee and $25 in cancellation fee. These charges are not revealed until you receive your premium via US mail. These blogs are good and helpful to warn consumers, but please file with the BBB as well. Claims issues are only a part of it. Be sure to check other review/complaint sites regarding Safe Auto Insurance to be thoroughly informed.

I am the victim of an accident of a Safe Auto policy holder who cancelled their policy holder and would not pay the claim for the accident, citing lack of cooperation from policy holder. What is the use of an insurance policy if you want back up your policy holder when they create havoc on good citizens? After twelve phone calls, the claim representative Justin ** would not return my phone call. They denied a $400 claim that that was a simple repair. Now I have to go to small claim court to get my car repaired because Safe Auto is a scam in my opinion. My experience has not been good at all. What are they doing with the money that the policy holders are paying? Certainly they are not paying victim of their policy holders. At least not in my case. Their policy holder hit my car when it was parked. The police was the witness at the Department of Motor Vehicle. Shut and closed case. What more can I say?

We had an accident few weeks ago. I reported it to Safe Auto. The following day I got a call from Diana, the person who handles property damage. I understand that my car has liability only. I called her on how to handle the towing expenses, since it was the first time I had an accident. I left a message, called her again, left a message again.

January 11, 2011 around 1930 hours, I was on highway 55N. As I was about to pass a Semi-truck, it had a blow out. I couldn't avoid running over this tire. So after I ran it over, I heard so much wind and was smelling fumes thru my vents. That's when I pulled over on the shoulder to inspect what was wrong with the car. Since I couldn't catch up with the semi-truck, I dialed 911 and was instructed where to meet the Police. After inspection, over 30% of my bumper was knocked off, damaged tank and pump for windshield fluid, cracked windshield, cracked plastic over wheel cover and a lot of vibration in my steering wheel (I hit the tire doing at least 70mph).

I open a claim for a vandalized car . Safe Auto refused to pay for all the items stolen. I followed all instructions given by the insurance and law enforcement, but now they put the blame on me for moving the car from the original place to where the car was jacked. The cost in part is $2500.