SafeAuto Insurance Reviews

I'm not a Safe Auto customer, but was in an accident by one of their insured. Their driver pulled out in front of me and I T-Boned him on 12-28-18, and it's now 8-28-19 and Safe Auto has been giving me the run around since day one. Their driver was ticketed and admitted to the police that he pulled out in front of me. I called Safe Auto in order to get a rental vehicle and Don told me that he would have to look at the police report to see who was at fault. After knowing his driver was at fault they still didn't provide me with a vehicle. Told them that I'm a business owner and have to move around, but they never provided me transportation. I would call and get no return calls and when they call they would say that they've been trying to reach me (lies). When they didn't provide me with a rental they wanted me to give a recorded statement and I declined, because they were already playing unfair and I knew what they were trying to do.

Omg I wish I would have never purchased a policy with this insurance company. First of all I was quoted a really low rate on coverage for a car that I'm financing but when I purchased the policy the price raised to almost double. So after 2 months of paying the stupidly expensive price I found a better and cheaper car insurance company. For 40% less the price SafeAuto was charging me, for me, my wife and our 2 cars. So I gave safeauto a call to cancel my policy not long after making a payment to them. I was informed by the phone rep that it would be better if I emailed my my cancellation request along with my letter of declaration from my new insurance provider. He also informed me that I would receive a prorated refund amount from the beginning of my new policy with liberty Mutual. The none reply email informed me that my request would be processed 3 days after. Ok great, so 2 1/2 weeks pass I get a bill from safeauto for 365.00.

I started a policy with Safe Auto July 1 of 2019 I received a letter of cancellation three weeks after that. When I called customer service I was informed that my bill was due on the 31st of the month, and to not pay that any attention. How is my bill due on the 31st of every month when I thought of my policy on the first of the month, that mean y’all will be paid twice in one month which makes no sense. As of August 1 I have no coverage, there is no grace period. When I ask if I could change my payment date I was informed that I will have to redo my whole policy! Just to change my due date. This is the worst I have ever had. When I ask for literature to read regarding the cancellation policy I was told that there isn’t any, if I want to cancel it I will have to cancel it.

Was politely acknowledged (greeted) by DAN who must have been the only one answering the phones that morning. He quickly turned very ugly when I asked about the 30 day period my mom was promised she had to cancel if she didn't want this extended warranty. First thing he did was hang up. I called back, Customer service yelled at me (I believe DAN was high on drugs). For them, making my 83 year old mom buy their confusing policy, a (take money sale) to a old lady, my mom. WOW this is quality service I thought. Bottom line this company or scam business should not be in business. Hook or crook, this is plain and simple BAD... Stay away. I am going through Attorney General of Minnesota to try clear this up.

I needed SR-22 insurance. So I got online and researched who carried the insurance. The site said they carried it so I bought it. A few days later I made it to the DDS and was informed by them I did not have SR-22. After 5 phone calls to this company and over 5 hours at the DDS I found out Safe Auto CAN'T even sell SR-22 insurance in Georgia. So I contacted another company, bought the insurance from another company. I have contacted The Insurance Commissioner and am in the process of filing a complaint and hopefully suing this company. DO NOT BELIEVE ANYTHING ANYONE TELLS YOU AT THIS COMPANY. THEY ARE CROOKS COMMITTING FRAUD. I made this mistake, you don't have to.

I really didn't want to rate them but had to so they get a one star. I just recently purchased a policy through Safe Auto for them to send me a cancellation notice 9 days later. They tell me I needed to pay my premium which I paid to start my policy. So now they wanted to charge double what I paid for my premium. So in total I would've paid over $500. On top of that pay my monthly a couple weeks later which in total for the month will equal to over $800 again. Didn't have the policy that long. They sent me no notices of any changes. Definitely don't recommend this company.

I've been a policy holder with Safe Auto for over a year now and my recent experience has been absolutely awful. About 2 weeks ago I was hit while sitting at a red light and the other person fled the scene, I filed my claim and the communication with my adjuster is anything but professional. They don't care about their policy holders. I've called numerous times to only get put on hold or the line gets disconnected. They ended up telling me the car would be a total loss and I'll hear from a total loss adjuster within 48 hours, well it's now been 12 days. I have special driving privileges and now I received a voicemail from them saying my license is invalid, which isn't the case but they're trying to get out of paying. They have major communication issues, and I'm highly disappointed with Safe Auto and the BS I'm dealing with just to file a claim and getting the issue resolved, After all this is why we have full coverage just in case something happens right?

For starters it’s bad enough that their own policyholders are taking the time to warn everyone else about how bad this company is. I’m someone who doesn’t have a policy with these people and have still endured the pain they put people through. On May 12, 2019 one of their policyholders pulled out in front of me at about 40mph and totaled my car. Safe auto has took it upon themselves to make this experience as painful as they can. They offered me a settlement of $5000 for the vehicle damage. Mind you my car was valued at around $8000. They gave me some bs lie that that state of PA only allows them to offer that much which I learned to accept I will be responsible for the remaining amount due on my vehicle loan. Once again, the car was totaled and this was not my fault.

They quote a low price online and once you purchase the policy they increase the policy dramatically. I purchased a auto policy for my husband and tried to add a additional vehicle to the policy. There was not a option so we email them and they added it week later after we purchase a separate policy for our other vehicle. We called to make a payment and they told us they had to cancel one of the policies and combined the policy. We was first told they would apply the credit for the cancel policy in 7 business days. Upon the 8th business day we was told they had to send us a check. We informed them they have given us 3 different refund policies. The cost of the plan increase from $72 on 6/10/19 to $250 as existing cost for 2 basic liability policies. And we still have not received our refund. These people are crooks. BEWARE!

2 months into this policy I paid in full to avoid the additional $10.00 monthly fee. Then after a 0.00 bill next month, the following month I get a 12.00 bill. What for??? They charged me an additional 2 + 10 monthly fee because I am a renter. 5 months later WTF. Now I know $12 isn't much but I paid the bill in full to avoid additional monies. I am retired and on disability. I do not want additional fees. This is pure **. How come you're going to charge me something 5 months later after I started the policy and then paying it off!!! Now I'm shopping for new insurance. This insurance company is the worst.

Safe Auto has to be hands down the absolute worst for car insurance out there. Their agents are lazy boldfaced liars. They create stall tactics and fake cancellations to force you into paying these bogus inflated monthly payment increases. Our payments went from $191 first month 03/19 PAID ON THE FIRST, $195 second month 04/19 PAID ON THE FIRST, to $225 third 04/19, plus a $95 immediately (for not signing some bs form they never sent to us) in just two months. We received two forms (this month 04/19) out of nowhere with "second notice" on them both.... **. We check our mail AND emails daily and never received a form from them. Had we received them we would have signed them and sent them back no biggie. We call them and they're blowing smoke up our **. We tell them we're not paying and we'll just find another agency. All of a sudden they're willing to have the forms faxed over to them.

Safe Auto is the worst insurance company out there by far. I had been with them for 2 years with no accidents, and no tickets. Always paid on time every month. The one time I put in the wrong account by 1 number all hell breaks loose. They never contacted me to tell me the policy was going to cancel for non-payment. They cancel it on the 15th of the month. Them send me a letter. I call and ask why they didn't send a letter sooner, and they claim the bank rejected the payment a week after they cancelled the policy. So I had paid to reinstate the policy and then cancelled after these shenanigans, and cancel the payment I had made that morning, and they are trying to charge me a $175 Cancellation Fee. They are out of their minds. Good luck getting me to pay. Next step, Better Business Bureau. Safe Auto is a horrible company with horrible people and even worse practices.

I was hit by another driver while I was parked. I called Safe Auto that same day, the other driver had already reported the accident. They told me the claim number and said that Aiden would be contacting me. I waited several days, unable to use my car, because the outside mirror was destroyed. The first couple of days I was not too concerned, as I was snowed in. I then called them back, because I never heard from Aiden. The woman who answered the phone told me Aiden would get back to me. I asked when, she didn't know. She then claimed that they hadn't called, because they had no contact information, which was not true.

When I initially got my policy, I was paying $186 a month for 6 months. When my 6 months was up, it raised to $206 a month. They said this was due to the taxes raising in my city. Okay, fine. It was still the cheapest insurance I could find. Then, when my insurance policy renewed another 6 months later, they raised it AGAIN by $28 a month. At this point, I have had no claims, no accidents and my insurance policy keeps RAISING. They couldn't provide me with a reason as to WHY it kept raising. I switched to Progressive where my insurance was over $100 cheaper than what I was paying with Safe Auto. They are a RIPOFF. Would not recommend.

I recently purchased auto insurance through Safe Auto. 24 hours later I receive an email stating my premium has increased by $31 and I will be receiving something in the mail with further details. One week later I receive a BILL “due” in 3 days for more than double the monthly payment I had been quoted and signed paperwork for. There is also a notice with the bill stating my premium has increased by $256. I’m given some story about how they operate on “two dates” and the first one isn’t actually my due date?? The second date is nowhere on my bill but THAT is the date I need to pay by to avoid cancellation. They claim that my accident a few years ago is why my premium increased. Except I gave them all of that information from day one so why couldn’t they tell me the accurate cost from the start!? Because they reel you in with a super cheap start up fee and then jack it up within a few days.

I contacted and purchased Auto Insurance from Safe Auto however I was able to get a better deal from their competitors. I called in to cancel 2 days later. I paid $181 for the policy, which was back in May 2018. I'm still waiting on my refund, however, I'm now being told it was sent to the DMV due to Safe Auto didn't have my address. Who sends a refund to the DMV, scammers that's who. Please don't use this insurance company, clearly, it is legal to steal from hard working people.

I don't have the issues with Safe Auto like I did my last insurance company shelter. I don't get runarounds, it's affordable for my insurance needs, and they are quick to taking care of what is asked from them by me when needed. Also friendly customer service. So far I've had nothing but positive experience. As of now I highly recommend. Hopefully that doesn't change. I've been with them a year now as of today.

I was going to change to Safeco Insurance. However my husband decided he did not want to so I called and canceled 15 minutes later. 3 days later I see that money is pending to still be taken from my account and instead of it being put back I'm told a check is being mailed. TERRIBLE customer service. Very glad I did not go with this company!

Have been trying to reach adjuster for 5 days. When I call it places you on hold then voicemail. I’ve called at least a dozen times and left half a dozen voicemails. Even visited their social media sites and was told I would be “contacted shortly”, but that has not happened either. I have never experienced this with any of my other insurance providers. I would NOT recommend SA to ANYONE. I’d rather pay a higher premium than to get such poor service!

Safe Auto Insurance is an insurance company that I pay money to for really no reason 99.9% of the time. I just pay my bill every month. I don't like how they will up my rate at times without letting me know why. Also, their website was recently changed and it is a pain to use now.

Safe Auto is a fraud. I did an online quote for an SR22 and after checking two other companies I decided to go with Safe Auto. When I called back less than 1 week later with the quote number they gave me the quote mysteriously went up. After complaining I was told that they didn't have my vin number to which I stated to then that I could not have proceeded without it. Then there was the excuse of my social security number, I don't have not have I had in almost 10 years any fines or tickets and I stated on the app that I didn't have good credit but I was working.

Safe Auto Insurance company is an online insurance company. I do not think the company has any in person offices. They are cheaper than the alternatives, at least in my area. I have nothing but good things to say about them. I had an accident while I was with them that was handle promptly. I would recommend them to anyone that wants to save money.

I tried to make a payment with 2 cards and they told me I could but I had to make it at the same time. Due to the situation I was in, I couldn’t. The guy said I could 3 way call the other person that would be paying the rest. While calling intl that was going to be a problem. They did nothing to help. On top of this, this wasn’t the first time they had made things difficult for me. I’m cancelling my policy. This company is trash.

After I canceled my policy Safe Auto took 10% of 6 months' premium. I have never heard of anything like this before. My advice keep yourself away from these cheat people. The customer service is terrible.

I always make my payments the second I get my paycheck, because of this I know I have no way to miss a payment. That being said, I went to go pay my bill for July, and instead of paying with my debit card and getting charged the $3.95 fee, I went ahead and paid using my checking account or so I thought. I put in my information correctly, and went along with my day. Sometime after, I got a letter saying my insurance was going to be cancelled if I did not pay by 8/13/18. I was confused because I paid a couple weeks prior.

Worst service I have EVER experienced! I had a policy with them for 8 hours! I repeat, ONLY 8 HOURS before realizing my policy did not include full coverage (which I need for a financed car). I spoke to a representative by the name of Luis & he told me I COULDN'T CANCEL MY POLICY!!! Told me to wait 24 hrs for a confirmation or a call back! (Later found out, THEY DONT EVEN MAKE OUTBOUND CALLS) Wtf!!! So I took his word for it & called EXACTLY 24 hours later!

Safe Auto has very deceptive business practices... I've been with them for several years but not without challenges... I had to file a complaint because I'd rec'd my monthly billing statement 3 days before it was due, ensuring Safe Auto could charge me a late fee. Then I'd pay my premiums for the 6 month period and would have to contact customer service to have a supervisor deduct the $10.00 surcharge, i.e. ($241.00-$10.00=$231.00) but I couldn't pay just the $231.00 online though both options were clearly visible.

I am not even a member of Safe Auto and will never be based on my experience with a claim. A Safe Auto insured driver rear ended me and I put in a claim. I had to do the job of the adjuster and take my own pictures and videos to send them through a Safe Auto app so they could do an "estimate". They did the estimate and sent me a check and promised me a rental car while my car was being repaired. I ended up having to pay 4 days for a rental car because they did not want to pay for a whole week that I was without my car. I go through Travelers insurance and also went through State Farm and Progressive before and I never had to deal with such crappy customer care with any of them as I had to with Safe Auto. This is the worst insurance company I ever had to deal with and the accident was their client's fault.

They only got 1 star because I couldn't do zero stars. UUUGGGHHH! I started a policy on 06/19/18 and paid $235, I cancelled the policy on 06/23/18, I was informed that I was not getting a refund and that I have a balance on the account of $190 because I self cancelled before the intended cancellation date they can charge me 10% of the 6 month premium. Which if I do not pay they will send to collections. I feel like they trick people out of their hard earned money and can get away with it. I have never had an insurance company that keeps our money if you cancel a policy that you clearly do not need.

I had to be admitted to the hospital for an emergency surgery and will be out of work for a few weeks. I called to see if they could waive this month's payment as I have been a customer for quite some time. I was told no. Then my policy rates went up to no reasoning other than I suppose they felt that Ohio was getting too good a deal. Tack on top of the highly annoying harassment mail they start pumping out the first of the month and phone calls, they charge you $3.95 to pay your bill online. This company is complete crap when it comes to looking out for their customers. Every one of my other monthly bills I am responsible for were more than willing to help me out in this time of need except for them, and their supervisors aren’t good for any answers to any questions you have. Pretty much, they suck and I’ll be shopping for a new provider ASAP. I can’t be the only person who has fallen on a hard time that they could give a damn about.