Homebody Reviews

My landlord referred me to Homebody insurance. I spoke to a person to complete my application, and it was easy to sign up. I feel like I received enough coverage for my items.

I had renters insurance through Homebody, and after our apartment complex displaced us due to emergency repairs—Homebody did everything in their power not to help. They actively fought against covering our displacement. I talked with our claims examiner—Janet H., who promptly shut us and our landlord down. Janet also notified me they weren’t covering someone else renting in the same building as us. Why? Apparently, they deemed that because the corroded pipes didn’t burst yet, so they couldn’t cover us…so what they meant was, when the pipes did burst and flooded our home, they would have paid out even more money to cover the loss of our belongings? I only needed 508$ to cover a week at a hotel, they couldn’t be moved for that little.

I had taken homebody renters insurance when I moved to a new building. Soon as I noticed that Geico my auto insurance company was offering better rates and I took renters insurance from them. It's very diffcult to cancel with homebody. The only way to cancel is by calling and the customer service person Conner was very rude. While it is a rule in New York that if you get a new policy for the same risk older policy is supposed to provide you reimbursement - Homebody refused to honor that. Stay away from Homebody if you can.

I moved into a new place. And Homebody was the company that the leasing office recommended. Their process is streamlined and it's been good so far. I enjoy it.

The signup process with Homebody was easy. It was for my apartment complex. I tried to do it online but then I couldn't, so I did it on the phone. Everything I needed to know was laid out to me, so it was pretty quick.

I was just trying to get into an apartment complex and they asked if I wanted a renters’ insurance. I just went with who they had, which was Homebody. It was easy to set up. They took care of it pretty much all in the office for us, so it was simple.

Renter’s insurance was required for my apartment, and Homebody was just the insurance they offered right there on the spot. It was all offered during the leasing process when I filled out my lease, and it was super easy. I just signed up straight through there and that was that. Homebody is good, as long as it met the minimum that I needed for renting.

Homebody was the default insurance of the apartment I was renting. I use the insurance and my experience has been good.

This insurance policy I have only covered the owner not the renter. My home was wiped out by hurricane Helene and Milton. I've tried to cancel this policy several times. They will send a cancellation confirmation and then turn right around and change your account again. I cancelled in October of 2024, it is May 2025. They are a scam and if you don't live somewhere requiring you to pay insurance for the owners you don't want this insurance. If you do have to find someone more honest. That won't steal your money and refuse to respond with an reimbursement and actually cancel the service you never needed.

This is my first time using Homebody for renters' insurance, and I chose it because our apartment complex recommended it. Signing up and finding information about cost and coverage were both easy. The price that I got is reasonable.

I got my Homebody renter's insurance through my apartment. The signup process was a little confusing because there seemed to be a miscommunication between what I actually paid for and what the apartment said. My portal said I didn’t have insurance, but when I logged into Homebody, it said I did. I wasn’t sure if I was supposed to pay through the apartment or Homebody, though it seems like the payment went through one of them. This was my first time using Homebody, though I’ve used other insurers before.

The apartment complex that we just moved into uses Homebody for renter's insurance. They just sent me a link to set it up and it was all online. It took a couple of minutes. At 20 bucks a month, it’s reasonable. It's cheaper than Geico or Progressive. Overall, it was simple, fast and easy.

A renter's insurance was a requirement for the apartment I'm renting. Homebody was the quickest insurance that I found. The setup was all done online and that was easy. I’m very satisfied.

Homebody was referred to me saying I needed it for my apartment. Signing up was super easy and the pricing was fair.

I got my renters insurance at Homebody since it was offered through my apartment complex. They provided it because it’s easier. The enrollment process was very easy and I had a good experience.

I got renter’s insurance through Homebody. I'm at an apartment complex and they recommend it to me. The signup process was easy and I’ve always carried renter’s insurance to protect my belongings.

Homebody was offered on my rental properties’ website. It was the easiest thing to do because it was already on there and I didn’t have to go through anyone else. After I tapped a button to get a quote, it asked a bunch of questions, took all my information, and then gave me my options.

I got renters insurance with Homebody because it was required by my rental company. The signup process was easy, and I completed everything in about five minutes.

I didn't enjoy my service with homebody at all. They were very rude and I was left on hold when I asked to speak to a supervisor because the representative didn't want me to speak to a manager. He said he can't do nothing for me. What do I want to speak to a supervisor. I stated, "Because you're weird and disrespectful" and then I hung up. Called back and spoke with Brandon the supervisor and he helped me and solved the problem. Some of your staff needs to be retrained on how to handle paying customers with professionalism and dedication so they get a one star. ⭐️

Homebody was the provider already in place, which I needed in order to secure a six-month lease on my apartment. The sign-up process was fast and straightforward, and everything was done quickly via an app.

I moved to a new place and I was gonna go with State Farm. But they were taking too long and I was within one day to move in. After I signed my lease agreement, it popped up in my new townhouse website. I put my payment information but they already had all my information from the lease agreement so it was easy and it didn’t take long. In terms of pricing, State Farm offered me the renter’s insurance for $8. But I ended up paying $19 a month after the fees to Homebody.

Working with Homebody was really easy. I just clicked the link online and it was a good price. I've only been with them for a week.

Homebody was the first option that the landlord had through the portal, so I just used it for convenience. I think it's pretty easy to set it up. And, overall, it's a competitive price. It’s affordable.

I moved and Homebody was who the place I moved to went through. It was my first time having it. I called and it was just five minutes. They did all that for me.

I needed renter's insurance, and the apartment I moved into recommended Homebody. It was easy to find information about the insurance that I was looking for. The entire enrollment process with them went smoothly and took only 20 minutes.

Homebody was suggested to me through my apartment complex when I first moved in. The signup process was easy. I just chose which coverage I wanted, picked the plan, and paid for it. I ended up having to change it, so I called and that was easy too. Customer service was very helpful, and the cost is good. My experience has been good, so far.

We had to get a renter’s insurance for our lease, and Homebody was recommended by our leasing agent. The application process was smooth and easy. They provided all of the steps for us, and then we just completed it. The app is good and it is fast for us to understand it. We check it sometimes to make sure stuff is going smoothly. Their price is cheap too.

I sought renters insurance twice over this leasing cycle. The leasing cycle usually goes from August to July. I needed it first in August because I was moving into my first apartment. And then I moved out to a new apartment so I needed to get new insurance. I searched up some renters insurance in Google and found Homebody. I had some friends who verified that it was legit, so I went for it.

Homebody was recommended by my building, and the purchasing process was very smooth and easy. The cost is fair, and their customer service is good.

I got the information from my landlord. I was procrastinating because I thought the process was going to take longer and harder, but I don’t even think it took me 10 minutes. Everything was actually smooth and easier than I thought. It was only 19 bucks and it dropped my rent down 100 bucks.

My apartment manager told me about Homebody. I signed up online, which was easy. I just gave my address and chose the kind of protection I wanted.

This company is scamming college students.. I signed up for a one year policy and they didn't cancel the policy after the year.. We moved out of the apartment and they kept charging my account and now they only want to refund me for 2 months of the overcharge..The customer service isn't helpful and I am disappointed that the insurance company would take advantage of young college students like this.

The website and app don't work. I had to call multiple times to resolve issues. Customer service operators did great and were very helpful. The app says that I need to enter an email verification code but there is nowhere to enter it. I also went through the process on the app to purchase a policy two times and both times it said successful but nothing actually was done.

My son took up a renter’s insurance policy with Homebody, formerly Resident Insure, in March 2017 when he was a student at University of Arizona. As his father, I put it on my card. Little did I know that there was no termination of this insurance - they just keep charging you until you formally notify them that the lease is terminated. In my case, I did not notice this until 7 years later in reviewing my recurring charges. In Arizona, the law requires insurance companies to provide a prorated refund for any unused portion of prepaid premiums when a policy is canceled for any reason. But Homebody doesn't care. When approached, Homebody credited me for only 2 quarters. Please beware that renter's policies have NO FIXED TERM, and Homebody will happily charge you forever!

Signing up with them was all right. The reps were really nice and cooperative.

When I got the apartment, they told me I needed to have renters insurance. I used the card that they gave me which is Homebody. The signup process with Homebody was fast and easy. Their coverage was good, too. I'd recommend them to a friend.

I had to get a renter's insurance because it's a requirement when you're renting. I've had Homebody in the past. It was recommended to my previous apartment where I stayed, so I continued to use them when I moved into my house. I signed up online and it was easy. Their cost is affordable, too.

I moved into a new apartment complex and they kind of had a partnership with Homebody so whenever I was signing the lease, they were the default renter's payer. I have a roommate and the first time, there was no clear instruction of signing my roommate as well to the lease. Later on, the administration from the building was reaching out and saying we have to have both. It was an easy process later when I had to call and someone really helped me out -- creating a new contract with my roommate being there. That was a very like 10 out of 10 experience. They were super friendly, approachable, and it was easy to explain.

The sign-up process was very easy. The agent that I had on call was correct. It just took a few minutes.

I got an email from my new apartment with the link to Homebody and the signup online was easy. I would definitely recommend them. It's affordable and the customer service is good.

When I moved to Arcadian Apartments, they introduced me to Homebody Insurance. It was better than the one that I had before and they do a lot more. They're easy to handle too. The other one, every time I wanted to gain access to the app, I had to be calling them. Also, when I got to use their app one time and I got locked out, I got to create a new account.

Homebody is better than Lemonade. The people that I lease to, Country Home, told me I needed renters insurance and recommended Homebody. I got through quick, and they signed me up. It was really easy and cheap.

The coverage with Homebody is affordable. I've been paying it, but I haven't had any damages or no theft or anything. My experience has been fine.

My experience signing up with Homebody was easy. I did it online and the website was perfectly user-friendly.

The signup with Homebody was good. It was easy, though I had to get a second coverage because my apartment number was not included in my first. That was the downside. But it was all right. Everything ended up working out.

I work in a leasing office at my apartment complex and I also live here. Homebody is the company that we partner with. Getting signed up for coverage was really easy. Our resident portal here has a quick setup feature. So, if somebody is moving in as a new tenant, they are able to kind of follow that and it really did. It only took me two minutes, which is good because the company that we partnered with before will no longer serve our residents. So, a lot of people had to switch this past year. Pricing is decent. It's cheaper than what I was paying before. I appreciate that everything is accessible online. It's pretty straightforward, which I like.

The signup process at Homebody was easy and the cost seems fair, too. I'm happy so far with my experience with them.

The sign up process was so easy. The rep that I talked to was so helpful and she made things easier to do.

My experience with Homebody has been easy 'cause I do it through the portal. You just go in, you select it and enter your card information and it's good. I liked that I was able to customize it with what I wanted. I'm satisfied.

We were looking for a nice deal in the renter's insurance for the apartments and we had a pathetic experience with one company. Then, somebody recommended us to go through Homebody and we got a good deal. We wanted to add a few more people into the same insurance policy and Homebody was the only company that did it for us. Their coverage is one of the best I ever seen overall. They provided us a lot of options and it's convenient and easy to understand for people like us. It was such an amazing experience.

DO NOT GET THIS INSURANCE! They kept charging me for 4 months after I moved out. I tried cancelling my policy but they won't allow you to cancel. YOU HAVE TO CALL TO CANCEL and they NEVER pick up. I waited multiple hours calling to cancel and they don't pick up. I am still paying for insurance on a place I don't even live. Pathetic.

I was moving into Hanover 8th Street Northeast and they required renters’ insurance. I applied to Homebody but the actual apartment that I applied for switched it. So, I'm waiting on the new unit and then I'll update it again. But it was good. The sign-up was easy. I went in and it asked which plan, I clicked on a plan and put my card in and I received my insurance. The email stated that they would let the apartment rental office and everything know that I have rental insurance. I like that Homebody reached out to inform us of the payment due because sometimes we forget. So, I appreciate it. For Homebody being my first time, I'll be in good hands. It’s been a great experience.

Everything is great with Homebody. It's a fairly cheap expense monthly, but the peace of mind that comes with it is priceless. They're an easy insurance to sign up with and great to work with. They have such wonderful customer service. I recently had to call to switch because we moved apartments, but the online process for that was hard. I had to call since I couldn't do it online, and they were extremely helpful.

Where I live, they want me to have rental insurance. The rental office gave Homebody to me, and I am satisfied with it. I just called and it was easy as 1, 2, 3. The customer service was knowledgeable and the coverage was what I wanted. The price is reasonable as well. I'm happy.

My apartment complex sent me a link for Homebody because my previous insurance was expired and I was delinquent. I had a quadruple bypass surgery and didn't get the mails in a month. I went through the link my apartment complex sent and signup was easy. It was just a click of the finger. Everything was done online, and I didn't even speak to anyone. They were responsive through the email when I sent it. Homebody covered what I requested and I didn't have to do very much. However, they need to look at the deductible and the premium to see how they can be a bit more competitive. I haven't shopped around, but from my previous insurance, Allstate, it was a cheaper premium. I didn't have time to mess around though. I was behind one month with my insurance, so I had no other choice but to go ahead and do this.

This is the worst insurance company I have ever been across. If your apartment complex uses them as a third company don’t even bother renting there. This company is a scam. They charge you to verify your insurance. I paid two insurance for two years for no reason. I never signed an agreement with or never even knew. Somehow they covered me all while already having insurance. Scammers.

My apartment complex offered a pretty low rate for Homebody when I was signing up to rent here. So it seemed like the best option. I had an issue with the card and they helped me get to the bottom of it, which I really appreciated. So they were very helpful and kind. Most places require renter's insurance and it's nice to have in case my apartment gets broken into or there's a fire. Nice to know that most of my stuff would be replaced.

I went to change my insurance to a new address. Gave the girl my card info. She charged me for insurance and 1400 dollars at a women’s clothing store which I blocked the transaction. Do not give these crooks your card info.

I would give them zero stars if I could. My daughter used them for her college housing for 6 months from fall 2021 through early 2022. She was told they would cancel when she moved out. We continued to be charged, tried to cancel numerous times by calling and emailing them. I even sent an email to the address where billing came from, requesting reimbursement for premium they were charging that was not authorized. I finally spoke to someone live last week, they told me they were cancelling both premiums going forward but could not refund anything back because the email was sent to a non-monitored box.

So far, so good. Good communication, emails, and reminders when the payment is due.

I had to get renters insurance, and Homebody was convenient to get started with and easily linked to my apartment. They just had one plan that I could pick from, and it was super easy to sign up. So far, my experience has been great.

I wouldn't use it again. Make sure to reach out and cancel. They might even bunk on you not cancelling it. Had my card had not expired, I would have been charged in perpetuity. This could be their business model.

I had to get renter's insurance and Homebody was the one that I had to get through my apartment complex. Their sign-up process was fine.

Enrolling with Homebody was easy online. The cost and coverage are fair.

I needed renter's insurance and I've heard of Homebody before so I got it. The signup was a breeze and it's going really well.

On the apartment website, they advertise Homebody as a partner so it's super convenient and easy. When I go to pay rent on the website, it takes 10 seconds to get the renter's insurance from the left-hand column where they have Homebody on there. The only frustrating part is it doesn't automatically add everybody on the lease on there. You have to do that manually.

Homebody Insurance has the worst customer service. They charged $25 because my payment did not go through. They did not contact me and after the Rental property charged $25 penalty, I came to know. The guy who is at customer service has the worst behavior. I recommend no one should take the insurance.

Rental insurance is required. The apartments I lived in changed insurance companies midway through my rental. The first company continued to double bill my account for about 4 months after the new company took over. They did reimburse me the full amount that was debited from my account. When I moved out, Homebody was the insurance company. I did not notify Homebody of my move and was thinking the property managers would notify them that the tenant, me, had moved. Turns out, they don't. I noticed the auto debits on my account and reached out to Homebody to notify them I had moved. They needed me to provide them the official rent termination docs so they could reimburse me. They didn't accept the management signed doc I sent that had the term date on it.

Contacting customer support was very easy. I called and the rep answered within a minute. I tend to get my problem taken care of quickly though it sometimes depends. I've had a short operator who’s not as communicative, and then I had a good one. I'd recommend Homebody if people ever need renter's insurance. I’d say I have Homebody and I would want them to sign up. It's not too shabby.

I called Homebody and told them I wanted renters insurance. They went through everything and told me what was available. The sign up process was very good.

Signing up with Homebody was good. They got very easy and simple questions.

Homebody is cheaper than the others. Signing up was decent and smooth. It took about 10 minutes.

The process to sign up for coverage at Homebody was good. It just had me a little lost with the ID theft because I was like, "Do I really need that?"

The sign-up process was pretty quick. It took about five minutes. The price is pretty fair. Homebody has been doing pretty good.

Doesn’t offer backtracking on charges if you weren’t able to cancel your policy in time after move out. They make you call an agent and don’t allow you to cancel easily online. Website is not customer friendly & is buggy. Insurance was almost $30 for $100k coverage which is higher than most companies.

They had a good deal. Signing up with them was very quick and painless. They were efficient. They also had a breakdown of all the important details on their website. You can compare the prices and see what they cover.

I would give this company a huge ZERO stars. I live in Texas. I moved out of my apartment on 4/10/2024. You can't cancel this policy online, so I had to wait until I had time to call and cancel. I called on 4/16/2024 to cancel the policy and coverage effective that day. Instead, the representative refused to cancel the coverage immediately as requested and refused to provide a refund of the remaining policy premium, and instead insisted on making the policy cancellation effective on 4/30/2024, forcing me to continue coverage through 4/30/2024 on a dwelling I don't live in anymore. This is AGAINST STATE LAW.

Homebody had a good deal for me so I went with them and the signup was easy. I did it purely online. It was quite easy to enroll and get information.

I bought the insurance online and it was very convenient. My policy with Homebody is good.

I found my experience extremely frustrating. This was provided as an option with my rent, however, they will not cancel your policy when your lease ends — I called and they would only reverse one of the months I was charged.

I made a phone call to customer service to cancel the policy and move to another apartment. The rep was helpful.

I don't even want to give them one star, but I had to so I could leave a review and warn everyone how AWFUL Homebody is. Unfortunately, my apartment complex partners with them to process renters insurance so I'm forced to continue dealing with their shady ways of business. They offered me a renters insurance policy and had all of the information needed to submit the policy. Instead, they put my policy on hold but didn't actually tell me it was on hold or why it was on hold. I only found out I was 'uninsured' when I saw a $25 non-compliance fee assessed to my account. Then they told me they were unable to reverse the charge since I didn't provide proof of insurance - when they were the ones who literally provided my insurance policy and told me I was good to go. I thought I would be done with them by cancelling my policy, but since they process all insurance for my complex, I have to keep dealing with them.

My son obtained a renters insurance policy with Resident Insurance in 2019. Upon moving apartments in October 2022, he acquired a new policy with Resident Insurance, apparently under the assumption the original policy would be automatically canceled. However, both policies remained active and charged for four years, resulting in significant duplicate billing.

I had a very good experience with Homebody. It offers good coverage, and signup was a very easy process. It's very valuable to have this coverage because if anything happens, they're responsible. It's good to be able to pay somebody to be responsible for my things. If someone doesn't have any insurance, then they should come on with them.

Signing up with Homebody was easy. It was just a few clicks. It's a decent price, too.

I had a problem last year when I signed up for Homebody and then they stopped charging me for some reason. I went eight months without it. But I don't think that was their fault. I'm not quite sure what happened, but I noticed that I didn't have it just sheerly at random. I had to re-sign up because my other policy was terminated. But it's so easy to set everything up.

Nice product. Low price. Great value and customer appreciation. I like the prices. I like the products that they have and I'm extremely excited to get this taken care of. Also I want to find out what other products you have. I tried to input the information but it wouldn't take it.

Homebody was horrible. It covers up to $15,000 personal, but it didn't tell me I had a limit on my electronics. I was only covered for $1,000 in electronics. I'm out of a computer but there's nothing I can do about it. I recently filed a claim. I don't like how they gotta go to different parties. Customer service was all right, though.

Signing up with Homebody was easy and quick, especially because it was through my apartment. They had all the paperwork ready.

Homebody was affordable and they gave a reasonable amount if we do end up losing certain things. It sounded like it was a really good deal for us. The first time we tried to renew with them, it was really easy. They just asked us a couple questions and we filled it out. It was really simple and fast. This also goes with the customer service for them. They also did a good job at it because we needed to add in two more people and we had to renew the renter's insurance, and they helped us out with it. It was also pretty fast. They just asked a couple questions, like how much we wanna put in coverage. But as far as the coverage and how everything is, it's really good. The services are great. We feel taken care of.

Getting signed up with Homebody was nice and easy. The only thing I got a complaint about is they keep trying to bill me two times a month and I'm not doing it. I pay on the first and they wanna bill me again on the 25th.

I had Homebody (formerly ResidentInsure) rental insurance for two years. No issues with signing up and billing, but when it came to terminating the policy as I was moving out, they made it difficult to do so. I emailed them, and waited a week, no response. Meanwhile they charged me for the next month. Tried emailing them again, still no response after another week. Finally I used customer service chat and they refused to refund the charge that had been well after my request. They claimed their emails state that this email address isn't monitored, but no such thing was stated anywhere in the email. Another email address was listed but it was in relation to a specific service charge. I would not use Homebody again.

Homebody's reps were good and the whole time talking with them wasn't long. Getting things started was very easy. This is totally good one to do. I love it.

I rented an apartment while I was waiting on this home that I purchased so I only used the insurance for two and a half months, but I got good service. It was a very good experience with Homebody. Signing up was smooth and when I had to cancel the service, it was very easy.

For the most part, working with Homebody has been pretty good. Signing up was super easy.

I call for help or a question and things work smoothly with Homebody. Getting a rep was not very hard. Look into this company if you're looking for some kind of renters insurance.

Working with the reps has been fine. My insurance covers anything less than 100,000.

ResidentInsure has an easy-to-navigate website. It's reasonably understandable. I recently had issues getting in with my account because I forgot my password. I didn't know my policy number, so I just called them. There were no long wait times. We were in different time zones so I had to do it a little earlier in the day. But, every question I had was answered efficiently. The policy that I have is good for a first-time apartment owner like myself, so I feel like it covers what I needed to cover and it was reasonably easy to sign up for it. They're a decent insurance company. They work with different insurance companies. So, if you need a different type of insurance, they can help you out with that. Like I got my pet insurance through them as well.

I signed up online, then I did it over the phone, and my experience was great. I had to switch, and that was good. I had no idea what I was doing, but I got it done.

I wanted my payments to come out at the beginning of the month. The ResidentInsure lady said, "We can let your policy lapse for a few days and make your new insurance policy start on the 11th so that you'll get billed around the beginning of the month." It didn't bother me that I wasn't gonna be covered for a couple of days because there are no hurricanes on the way. But the leasing company nailed me with a penalty that was as much as a month worth of insurance for the gap of five days. Other than that, ResidentInsure is good.

The customer service is good. Sometimes, the hold time is long. But I haven't had any problems with calling in and making sure I make the payment every month. ResidentInsure is a good thing to have in case something happens.

I set up my policy with ResidentInsure online and their website was pretty manageable. It took me less than 15 minutes to finish. I had to speak to somebody once to reset my account and they were very personable and helpful. I would recommend them highly. They have affordable prices and there's no waiting to speak to somebody. You can sign up yourself and pick your own policy.

I signed up for a renters insurance policy, underwritten by Merkel, in February for my new apartment. The signup process was very simple and straightforward. Unfortunately, I had to file a claim for water damage at the end of March/beginning of April. The claims process has been horrendous. We have been told our claim is declined 3 times, then each time get a call back requesting more information followed by another denial. The time we have spent trying to get this sorted has been excessive. The representatives assigned to our claim have been so far from helpful that it’s absurd. Don’t walk, run, away from this company!

They are the worse insurance company with the worst customer service. They don’t tell you any of the policies and end up charging you more after the lease is finished. When I called to get a refund they were very unhelpful. Do not use this company for insurance.

I rented a furnished apartment for 90 days and bought renters through the property management company's website. They used ResidentInsure. Even though I moved out when my lease expired they charged my credit card again and I didn't notice it until they did a second time 90 days after I moved out. They would not refund the 90 day premium even though I did not live in the apartment or could not file a claim. How is this legal?

They did not cancel my policy from the phone call that I had with them, and charged me an extra auto renewal payment. I went online and cancelled my payment. They then charged me again. The customer service was terrible and unhelpful. They do not value you as a customer and do not think that you have the ability to stop them from doing wrong. Do not use anything provided by this company.

I had ResidentInsure for my renters' insurance while in an apartment for a year. They automatically renewed a year payment on January 1st when my lease was for a year from mid-January to mid-January. When I got around to rectifying the situation, they would not reimburse from the date that I moved out. I have never had this issue with any legitimate insurance company. Stay away!

I have moved close to 8 times for work in the last 3 years so I am very familiar with how reputable insurance companies operate. I signed up for renter's insurance because it was recommended by the apartment I stayed at. I absolutely cancelled my policy upon moving out in 2018 but got an email this week (2020) saying my policy was due for auto renewal. However, they couldn't find my phone number in the call logs of a supposed system that of course only they have visibility to. Regardless, even if I had forgotten to notify them every single insurance company I have dealt with previously such as Geico, Travellers, or their 3rd party handlers have had zero issue reimbursing me for the time after my lease ended.

I rented an flat through Resident Insure but I didn't liked the flat and the Resident Insure send my money back in our bank account. Very safe and trustworthy company! If you want to stay safe use this company, if there are any problems and you don`t like you will receive your money back.

We used this insurance for a year as recommended by our landlord. I can't speak for the quality of the insurance itself as we never had a need to file a claim. However, as others have mentioned, the company forces you into an annual auto-renew that you can't opt out of. There is no way to cancel this auto-renew. Having read reviews prior to signing up, I was well prepared and used a credit card with an expiration of less than a year to ensure they couldn't steal an extra annual payment. But I also tried doing things correctly; I ended my service online well before the renew process took place and I called their customer service asking twice for verbal confirmation that I would not be charged. Despite this, a month later I just received a "payment failed" notification in my inbox. They actually tried to charge me.

ResidentInsure is borderline criminal. They insure a lot of college students off campus housing, almost always these students' rentals are one short school year and done with the rental. Yet the ResidentInsure policies apparently auto renew a 2nd year. So bogus because they know these are college students 100% graduating and moving out. Their attempt to recharge our credit card was thankfully declined by our bank because the charge looked suspicious. And because they had an older cc expiration date. What about all the folks/parents who are now getting cc charges and not even noticing? Beware of these crooks.

I moved out of my apartment 8 months ago and cancelled ResidentInsure via phone. Today I got an email letting me know that I had an automatic payment about to be processed. I called to see what was going on and apparently the policy was never cancelled. I was able to cancel today, but the person I spoke with would not issue the prorated reimbursement for the months I was not using the policy. That's easily $150 out the window. Extremely dissatisfied and will not use this company again!

I had some items stolen from my vehicle which was located on the premises of the insured property. Unfortunately, the most valuable items were not covered. Beware, because you think you are covered especially when you go through the online signup and you choose your coverage limits. Electronics are only covered up to $1000. Which I find incredibly low considering that laptops can cost 2-4x that amount. I was surprised to hear that after my laptop had been stolen I would not be able to cover the cost to replace it.

This company is awful. I had insurance through them at the last place I lived. I moved and cancelled my policy with them, received confirmation of my cancellation, and I'm still being charged. I have called them 4 times now. The first 4 times I wouldn't be able to get a hold of anybody so I had to leave a message. The most recent time I managed to talk to someone but as soon as I mentioned I have a record of them cancelling my account I was transferred and put on hold until their phone system forced me to leave a message. Unless you plan on having a policy with them until the day you die I'd highly recommend not purchasing insurance from these people.

When my daughter transferred out of student housing ResidentInsure kept billing us for renter's insurance. They refuse to refund any of the months they charged us when she was no longer a resident there.

I moved out from an apartment and call talk to Resident Insurance agent to cancel the policy and stop automatic payment. However, they keep taking money out of my account for the next 3 months. When I notice that, I called and talk to them, they said they do not have a record of my previous phone call, so they cannot refund me. Learn from my mistake and do buy renters insurance from this company, they will rip you off.

They have good customer's assistance and when you needed help they are very quick to respond. I was able to do my claims and was very successful and they have a very reasonable rates. They have great and awesome team that assist their clients and they are very responsive. With my claims and inquiries they offer the assistance they can give. They have good and reasonable rates. Very affordable but I have to leave for some reason that I need more options. As my family is growing I need something - more policy. Policy options for me is good but some are not on my match or I need more options as I'm growing a family and they have different needs.

The claims process was very simple to me. You call the company or use their app and let them know of your issue. They immediately showed concern for me and my family. They made sure we were safe. On the app you are able to upload pictures which helps speed the process up. My claims process happened very quickly and I was very satisfied. The people I have dealt have been very polite and genuinely concerned about me and my needs. They always go the extra mile to help me. I would recommend this company to anyone I know that's renting.

Very helpful group of people that took well care of all the processing. Didn't require much effort on my part. No hassle system. Very enjoyed my experience with them. Good customer service that was friendly and did not act like they hated their job. Was happy to talk to them and will continue to use their service. Great coverage. Exactly what I needed to make sure I was covered if anything was to happen. I enjoyed having the peace of mind knowing I was covered by the service. Had a great policy option for me to choose from. Was able to get an affordable plan without paying too much for it. Would use the service again and recommend it to a friend.

I never had a claim while using this company, they were good in other ways. Price for their insurance was reasonable and they covered belongings and other things. I would recommend them to use as a rental insurance or car. When I would call for anything the company employees were always courteous and helpful. They did not put you on hold for long periods of time, they could usually fix any problems, like change of address, etc by phone. If you have a problem like a leaky faucet or overrunning toilet they would cover your belongings that may have gotten damaged. I do believe they cover fire and theft too. It covers your belongings inside and outside of your home. If I had to stay somewhere else it covered that. I think I paid under $20.00 a month for the policy.

During the period that I had renters insurance, I never had to file a claim. But if I would have needed to, I would have been confident that it would have been handled professionally. Everything went satisfactory when I applied for the insurance. I feel like I was guided in the right direction in getting the coverage that I needed. I paid what I felt was a very small amount to have the assurance I would be covered. Options were spelled out in a way that was easy to evaluate what my needs were and what coverage I would need to pay for.

They did promptly receive my claim however it was a very long road to get the claim settlement and payment as they were going out of their way to try and make me expect that the job done was less than my standard and what I had lost. Very short to return calls. However wouldn't seem to listen to who I needed to speak with that I couldn't speak to the adjuster due to non-English understanding on his part. I could not understand him as his English was very poor. I was happy with the coverage and the monthly premiums. It was an easy payment plan with an autopay features that allowed my payment to always be timely. It was sent out in an easy to read format and showed easily what was covered and when payments were due. It was very clear about what was not covered as well.

I never had to use the claims processing, since I never had to file a claim with them. They're a reasonably respected company, so I'm sure that their claims processing is just fine though. I never had an issue with customer service, and the one phone interaction I did have was pleasant and short. The phone menu was brief and quick in its routing to an actual living human being. Coverage was extensive and had I had an actual issue, nearly everything of importance to me would've been covered. Review your coverage for yourself. I just wanted basic coverage, and that's what I picked. Not sure folks looking into renters insurance are going to need some massive selection of policy options to choose from though.

Only had one claim. Had a break in and they stole a few things like a tv, stereo, and Xbox. The claim processed fairly quickly with no real problems. Customer service was just okay. Wait times on calls were longer than I would have liked; however, once I talked to someone they were nice and generally helpful. They covered everything that was stolen and damaged. Absolutely cannot complain about the coverage. Of course, you pay more for the great coverage. Several policy options were available. At the time, I was in college and didn't have a lot of money to spend. Esurance had several affordable options for poorer college students.

Esurance is a really great company. They truly care about me as a customer and always do the most in order to make life easier for me and to provide the very best protection and coverage for me. They are truly an honest and caring company. I really feel like their customer service is truthful and honest and will never fail or let me down. They are always willing to be there for me and help me in my time of need and will provide the very best service. If I were to rate Esurance and their coverage, I would have to say and give it a great score of one hundred percent because they truly put forth great effort to please me as their customer. If I were to describe their policy, I would have to say that I am very hey and happy with it overall and they are always progressing into a much better company before and are always honest and trustworthy.

I lived in an apartment that had a combined package (ones that include gas, electricity, and internet) in Baltimore. When I moved out, I was charged for an entire year worth of renter's insurance. I'm highly disappointed that they charged without notifying me and I'm warning others about this scam.

Always there when I need them. Always do what they can to help their customers. No long waiting on the phone and no having to listen to the automated recordings for very long at all. I never had to actually do a claim. I just always made sure I paid my premium on time and they were very helpful in helping me take out the policy. If I had any questions, I knew I could call them and they would be able to answer my questions in a timely manner. They provided many different policy options. Umbrella, renters, car, motorcycle, home etc. The renters ins is very reasonable. I now have regular home insurance through them since I now own a home. My automobile insurance is through them as well. The coverage is great, especially with the automobile insurance I have through them now. I have the road side assistance and have used it a total of three times (due to locking my keys in my car). They are a very helpful insurance company.

Each time I had to speak to anyone in customer service they were always very professional and polite and took the time to answer any questions I had and explained each one with great detail and made sure I understood everything completely before ending my call. From the moment of the claims processing to the finished product was very quick and was to my complete satisfaction. The claim was always filed and processing began within 24 hours and I was always totally satisfied with the process time.

I had to over pay my rental insurance, and not informed when I was to receive my obvious refund, that it would go on the credit card used for payment. Now that I cancelled, I can't receive my refund that they knew I would be requesting to be mailed to me. This seems like a very unprofessional way to do a business transaction. I no longer have the credit card I used, they still refused to refund my money. I have to wait for the credit company to reject it and then the credit card company is responsible on refunding my money. The credit card does not have my current address and was told to call them. I don't' believe that I have to go through all this to just get my refund that they knew would need to be refunded.