Progressive Auto Insurance Reviews

My wife's car was totaled in September 2011 after a head-on collision with a car driven by a minor insured by Progressive Insurance. They encouraged us to settle all claims before a full diagnosis was obtained and all medical treatments completed. They challenged the cost of medical services or the need for medical services. In the end, they refused to consider the seriousness of my wife's injuries in working a settlement - taking the position of, "Here is what can give you - take it or leave it." We are seeking legal representation before the California status of limitation comes upon us (2 years) and have filed a complaint with the State Insurance Board.

This insurance company is the worst company to be with. I was with them for 15 years, then I was in an accident. Wow! How they seem to change faces. Their repair shop is shotty. The accident wasn't my fault, but my insurance company took the side of the other person. I thought I paid their bills. I got my vehicle back with one new headlamp and the other one wasn't even cleaned to look halfway good. They only waxed the right side of fender and hood and left the other side all dull. Instead of totaling the vehicle, they chose to do $7,000.00 of repairs to the vehicle including a junk yard frame (they said it's their choice). I'm trading this vehicle tomorrow. It looks bad. I am so disgusted with Progressive. They didn't even give me a rental because Enterprise RAC didn't have any rentals. Whatever! Go to GEICO. They offer better rates anyways.

I purchased a 6 month policy with Progressive for $185.00 a month. When they sent a renewal notice, they wanted to raise my rate to $220.00 a month. I couldn't afford that amount due to my husband's recent job loss, so I didn't renew. (There were no changes in the policy other than the rate, no claims or traffic tickets.) I parked the vehicle until we could afford to pick up insurance with another company, which we did at a much lower rate. Now, I'm being billed almost $400.00 for a policy I didn't renew, on terms I didn't agree to and on a vehicle that wasn't driven. I've tried to speak to someone from Progressive about this, but they said there is nothing I can do and they will continue with collections. I fulfilled my 6 month agreement. How can they raise my rates and automatically renew my policy without any consent from me? This is absurd.

After having an accident, I had to deal with an incompetent, almost slow Ron ** who was very unprofessional and laughed at us while we were going through the worst time regarding this accident. We asked to speak to his supervisor, to which Ron said we were not able to speak to Mike ** because he would not take our call and that he would speak to him. After waiting a week, Ron said that Mike did not want to speak to us and the matter would be handled by Ron. He was very, very unprofessional. Please help! What can we do? I want to sue Progressive because my car is still sitting there without an estimate or date of completion. I will and I promise I will! Drop Progressive Insurance Company immediately because of Ron ** and Mike **, the two worst people in Progressive Insurance Company, let alone supervisors.

When I disagreed with the offer for my totaled car, they said that only one customer the agent ever saw managed to get the number changed. Rude behavior and take what we offer or shove it where the sun does not shine was the agent's attitude. Not good experience. Not one bit good.

On January 2, 2013, I was at work, took my lunch and headed down to the parts store to get some new wiper blades for our winter (Minnesota). I heard a clink and a pop from the engine, and saw smoke in the cabin. I pulled over and saw a fire underneath the car. I put the fire out with a fire extinguisher I actually had to buy from the parts store. So I called, got the car towed to a Volvo dealership and awaited an assessment. They found out there is a hole at the bottom of the engine, which leaked oil onto the plastic splash guard, which is what caught on fire. On top of that, when the adjuster came out to look at the car, he asked me if I placed a heated pad under the car to warm the engine (what nerve) and deemed that the car is unrecoverable due to wear and tear. Really? 137K miles was wear and tear that put a hole in my engine?

Progressive Insurance was fully responsible for an accident that totaled our Volvo, sending me and my two children to the emergency room, and subsequent physical therapy, which continues to this day. Two years after the accident, despite my locating their office and driving to them while still using a cane weeks after the accident (damage to my spine / discs), Progressive forced me to pay out of pocket for two years - offered no settlement at any time - while forcing me to produce all medical receipts in addition to the fact that I had every medical provider submit these directly to them. Progressive attempted to allow the Statue of Limitations (2 years in Virginia) to run out, thereby having no obligation to pay me a dime.

On November 19, 2012, a young man backed into our brand new 2013 Honda CR-V, cracking the plastic bumper cover. He was nice enough to give us his insurance info and said he would contact them right after Thanksgiving.

I had it for short time. It is the most expensive auto insurance in the USA.

On 12/19/2012, as I was getting ready for work, a lady hit my parked car driving about 35-40 mph. We both happened to have Progressive. A claim was submitted under her insurance policy and my car was towed to a collision center. I was also provided with a rental car and everything was fine. On 12/21/2012, I was contacted by my adjuster and was told that my car was deemed a total loss and I would receive a check for $5,445.41. After some time had passed, I had decided to purchase a new vehicle. This is where things started to get shady.

Weekend before Christmas: I went to visit my parents during Christmas this year. I believe it was on the rainy Sunday before the 25th. My mom told me after I woke up that my car (2004 Ford Focus) had been struck by someone. Basically, there is a huge scratch on the driver's side, trailing from bumper to bumper, and left my rear left tire flattened. The guy who hit my car (an "investigator"), who was apparently speeding in the rain, was insured under Progressive and left his info card on the car's windshield while it was raining (idiot move, guess he was not a very smart "investigator").

My 15-year-old daughter and I were in the McDonald's drive-thru. There was a tan-colored truck ahead of us and a full-sized black Expedition waiting behind us. Both my daughter and I were still wearing our seat belts. We're just chatting with each other when suddenly my red Hyundai Elantra jerked forward with some force. My car was in first gear at the time and my foot on the clutch. Had I not released the clutch so fast, I would've hit the vehicle in front of me. On impact, my daughter and I were tossed forward quite a bit. My daughter said she got a sharp pain at the base of her neck and then an instant migraine. I somehow managed to hurt my left shoulder. The girl never even got out of her car; I did. And after making sure everyone was okay, told her to have her info ready because I was reporting it. I called the local police just for them to inform me they can't do anything because the parking lot is private property.

We were insuring our autos through Progressive Insurance for about two months, at the agreed rate of less than $120 per month. We allowed Progressive to have access to our checking account (direct billing). On the third month, with only an email notice four days before the billing date, they took over $400 from our account - leaving us very little in the bank for our other bills. Of course, we worked with our bank to get our money back and immediately got another insurance company. Their excuse for trying to jack us up? Our 24-year-old son who lives an hour away from us; was married to a woman for two years and at the time of the attempted theft of our hard earned money, was divorced from her for the last two years. We still occasionally had a piece of her mail showing up at our house.

Dirty, lying thieves. They won't fix or pay and denied damage. Sounds like you heard it before that their standard line is they don't know if the accident was the cause of damage. How the hell else could it have happened? These people are nothing but liars and thieves. Glenn Renwick has to know what his claims and billing people are doing, but maybe he likes the money. Also, he gets ten million a year as the CEO of these thieves.

I was rear-ended by a person who was insured through Progressive last Tuesday, 12/11/12. My car is not driveable, and it’s already been a week. They have not yet sent my car to inspection, doctor or renting a car. I am tired of their crap. I hired an attorney. I was flexible with them and did not want to go this far.

I just had a lady with Progressive Insurance back into me at the grocery store. I was already backing out when she started backing out. I stopped my car and blew my horn but she continued to back and stroke my car in the side. I called the police and had a report made and it was clearly written up as her fault. Progressive is stating that it's both our fault and refuses to pay. These people are rude and clearly do not intend on paying for anything. Something needs to be done about these crooks. I am going to speak to a lawyer regarding getting my car fixed plus the mental anguish that this is causing.

So we (my wife, brother-in-law and I) migrated from Arizona to Oregon. Like many Americans, we're migrating in hopes of better opportunities (e.g. work) and for six months, things were very rough in Oregon (edge of homelessness rough). We could not afford the Oregon rate (and a new pay-up front fee) for AAA, so we looked around for a switch. Progressive offered the best rate it seemed, 2 vehicles (just liability), no large upfront registration fee and just a low monthly payment of under $60.00. Awesome! Nope!

I have called and emailed everyone who will answer at Progressive Insurance. I tried to explain what was going on with the lying, thieving claims people and billing people cancelling my paid in full policies they don’t care giving me double talk about how billing works. I know how it works. Claims and billing lies and steals from customers, they’re very dishonest people. You have opened a can of worms. You all can’t lie forever. You all will be caught sooner or later enjoy your money and lies you crooks.

I had a guy rear-end me while stopped at a stoplight. I called the police and they said they could do nothing for me. Ok, I got everything from the guy and called my insurance company where the lady made a claim for me, which was nice. I didn't get a call from Progressive till a week later and even then it was a voicemail, which stated to get in touch with a Amy **. It’s impossible. She didn't answer her phone and she ignored me completely. Finally, I got annoyed and talked to another representative and he said that she sent out a letter and was waiting for a reply. That was three weeks ago, ok.

I have just received my policy renewal. When I opened up the letter, I saw that my premium has been increased by 30%. I was outraged. So, I got on the phone with an agent from Progressive, and one agent said that the price to do business in Oklahoma has gone up due to past Natural disaster claims in the last few years? I didn't understand that at all. Why would you raise the premium on a customer that has paid in full every 6 months, has no accidents, has no tickets, and has been a loyal customer? Another thing, no one in this world can control what Mother Nature does. So why raise the premium? So, I spoke to a friend that is an agent for another insurance company, and she has told me that Progressive is trying to scam us by raising the rate. She told me to contact them again and to speak to an underwriter for Progressive. I spoke to them, and of course, no help. So Progressive has just lost a loyal customer, and I'm bringing my business to someone else.

Progressive Insurance has to be the worst insurance company I've ever dealt with in all my years of driving. In the year I was with them, they tried all sorts of ways to take more money from me. A few months ago, a letter was sent to me that they found out that I have an underage driver in my household and so they were going to add him to my policy for an extra $800 a year. The only problem, I only have a 6-year-old daughter and she doesn't drive yet. When I contacted Progressive, I had to wait about 30 minutes before someone picked up. I told them about the letter I received, and they said that they found out I had an underage driver in my household named Richard **. I told them I don't know a Richard ** and that I have a 6-year-old daughter.

Progressive auto insurance claims adjusters of GA: 6 months ago, my girlfriend and I were struck by a motorcyclist. The impact was severe enough to cause $8,500 worth of damages to my car. We were struck while stopped in a driveway. My medical bills and other expenses have not been covered to date. The auto is no longer in the same precondition and I have neck and back pain. My loss and cost involved are high and have been my issue from the start to date. Progressive has field adjusters peeking in windows, following me through town and hiding in the woods. Is this how Progressive works? I only want my bills and car back before the accident. Flustered to date, victim of auto accident.

I paid this transport company to move my 1973 VW Bus that I had just gotten inspected and passed for state registration. The transporter gave me no paperwork or filled any out regarding the condition of the vehicle before transport. He promised to call on delivery. He informed me, after I contacted him when he was 2 days late, that he had 3 blowouts on the drive and it was an expensive and not profitable trip. He was an hour away in Limon at 6pm getting replacement tires. He chose to drop my bus off at midnight without a call to avoid confrontation about a damaged front end that has destroyed the windshield and metal frame around it. He also left a rock from a neighbor’s yard next to the damage to make it appear to have happened by vandals, but the damage is clearly not from the round rock nor could it have been done by a person because of the extent of damage. Besides that, it was discovered within 30 minutes of being dropped.

Progressive Insurance charges high rates for stupid reasons. They sent me a letter required by the government saying that I did not qualify for their lowest rates because there was no evidence of a car lease for the past three years on my credit report and there had been two inquiries on my credit report in the last three years. I sent them an email saying that I found a much better rate with AAA and I would give them one opportunity to keep my business. Progressive sent me a pre-written response filled with red tape asking me to contact some other department. I sent them an email to the new department telling them to shove it where the sun doesn’t shine. I went with AAA. That was the best customer service I ever had with Progressive. If you like that kind of customer service, then by all means go with Progressive; otherwise, try someone else. There are plenty of better choices out there with better rates.

They are raising rate up to $300 per year. The only consequence for them is that they will be losing a customer, because of their rate hikes, despite the fact of all the discounts they supposedly had given me. They claim that all policy holders rates have gone up, not just me.

Accident on 6/17/2012; the car has never been fixed properly. The lying claims people have never shown an estimate or check that they show on claims tracking online. They have changed claims tracking 3 times which I have copied every time they change it. They think that as long as it’s on their tracking, it’s okay to lie about claims but I have copies of every change they have made. Progressive claims people are nothing but rude, lying thieves, and dishonest people. They will pay someday, now or later. Have a nice day you lying thieves; you too Glenn Renwick, CEO of all these crooks.

On 11/21/2011, my 13-year old daughter and I were rear ended by a Progressive insured driver while waiting at a red light. When the Progressive insured driver learned I called the police and requested assistance, she left the scene. A police investigation revealed the driver has prior license suspension(s) for DUI and after reviewing her odd behavior on the 911 recording, was suspected of being drunk and fled the scene for fear of being arrested for DUI again. I pressed charges. Progressive never disputed liability, but has not been cooperative. Progressive claims adjusters and claims representatives are disrespectful, unprofessional and unethical. Claims adjusters agreed to fix only the cosmetic damages, but have refused to fix other known/reported accident related damages within close proximity to the point of impact.

I called Progressive as I was downsizing to a smaller car and was trying to get the best price, since they advertise constantly how competitive their rates are. When the agent stated the amount, I had to have her repeat it three times, as I didn't think I was hearing her correctly. They wanted $9,000 a year. (No, not $900, $9,000.) I have had two serious car accidents in the last three years, neither being my fault. But because of the accidents, they were going to charge an outrageous fee. I am 42 years old, single, do not drive far distances and have never had a ticket or accident that was my fault. I'm still flabbergasted over that quote.

My insurance agent provided me with auto insurance computations, which indicated Progressive was the lowest priced with the most coverage. She mentioned the company had a program called Snap Shot, which involved hooking a small data receiver to your vehicle to provide information about your "braking habits". If the data Progressive receives indicates good driving habits, credit is applied to your account. I have two vehicles insured - one is a truck, which is only used occasionally. I continuously received emails from Progressive telling me they weren't receiving data from the truck even though I drove it at least once a month.

When I applied for Progressive, we gave them all of our information - SS numbers and driver's license numbers. They came back with a reasonable rate so we took it. A month after that, they said they had to raise our rates because of a ticket they've "just found". I told them we had a contract. They said it did not matter, they had to raise my rates. So, I fired them and went with Farmers that honored the old Progressive rate.

You will be tempted to get Progressive Insurance maybe because they offer slightly more discounts. But remember, if you ever need them, they are horrible. The customer service representatives can get very rude and nobody will apologize to you. The roadside assistance is also really bad. In my experience, I have needed them and they kept saying it takes half an hour, but it actually took 3 hours for them to come and help me and the person that came threatened me. They are not afraid of lying. You can call a couple of times to ask a question and each representative will give you totally different information. It is just not a good insurance at all. It has the worst customer service.

I am not a customer. I am a TV viewer, whether or not I choose to be, of Progressive Insurance ads. About the time of the Aurora theater shootings, Progressive aired a commercial showing Flo and other agents in a "shoot-out" scenario with their price-guns. I was appalled by the ad, but I felt somewhat gratified when the ad did not show again. "Wow!" I thought, "Someone at the corporate level has intelligence and sensitivity!” This past week, I have again seen the "let's point our guns at each other and threaten to shoot" ad a couple of times. I just viewed it EST at about 1PM. It is a distasteful ad. It makes guns to appear as toys. It makes gunplay look like fun. Folks, guns are not toys and your portrayal is not funny. Go back to whoever pulled the ad after the real-life shootings and have them talk to the insensitive dolt(s) who approved its current re-issue. It does not send a positive message to anyone about anything. I sincerely hope someone reads this, passes the thoughts along, and does something positive.

Progressive is not in the interest of the consumers but their own. Adjustors are a joke at Progressive, due to a recent accident that involved an insured driver by Progressive. It’s been over 3 weeks and still not resolved. I have called and asked for a Regional Manager for the Austin, Texas area, no call backs. They are certainly the worst auto insurance company out there. If you have to deal with them, hire an attorney immediately and make sure you have a police report because they will certainly try to get out of paying any claim. They are a sorry excuse for such a huge insurance company. I am telling everyone who has Progressive Insurance to change now while they have a chance. They are certainly crooks and will not pay out even when it was their insured's fault even with the police report. Pia ** and Melissa ** are certainly not trained well enough as adjustors. They had real nerves to tell me that I could only be in rental for 1 week.

I have been with Progressive for 2 years and they have screwed me over each year. The first year, they had my VIN number wrong in their system causing the DMV to suspend my license for not having insurance even though I did. The police towed my car for driving with no insurance, which caused me towing fees, not to mention not having a car until the DMV had the correct information. When I spoke with Progressive, all they could say was "I'm so sorry." Now, after the hurricane, the frustration is through the roof. I am waiting for my car to be towed. When I spoke with Progressive, they said that the tow company was trying to reach us but was unable to, just to find out that once again Progressive screwed me over and gave the tow company the wrong phone number! All they could say was "I'm so sorry." I am definitely looking for another insurance company. Twice is enough!

My first ever claim was denied even when I was paying extra for mold cleanup. Two months later, they dropped my policy sending me a refund check without any note. I called them and asked. They said they had a hard time reaching my mailing address to tell me that they cancelled my insurance. The guy on the phone had the guts to ask me if I wanted another quote. I told him, “I will pay few hundreds more to have a better company than you, retards.”

I got rear ended by a driver, who has Progressive Auto Insurance. She was following too close, driving on wet roads with bald tires. The police report states that I did nothing wrong. My own insurance company (State Farm) investigated and found that I did nothing wrong, yet Progressive is claiming that I am 20% liable, even though I'm the one that got rear ended! These people are crooks! I'm filing a complaint with our State's Dept. of Insurance, but don't expect much help since I'm sure they're in bed with the insurance industry. Insurance = legalized extortion! An old man once told me, "Go to any city in America and look for the biggest, fanciest buildings you can find. Chances are they are owned by banks and insurance companies."

Progressive ripoffs - I refused to sign check for Monroe's Frame and Body Shop. My car was not fixed or repaired properly. Claims person, Renee, put on claims tracking that car was fixed and claim was settled and paid. Kevin Monroe is threatening me because I won't sign the check for him to be paid. Renee ** is a blatant liar. She has never talked to me in person. I have never seen the estimate or check. How do these lying thieves keep out of jail? This is a felony offense. If anyone else stole a few thousand dollars, they would be locked up pretty quick. Claims people must be immuned to ordinary people laws. They are lying, crooked thieves. Have a nice day, Mr. Peter 'Lone Ranger' Lewis. Bernie Madoff is in prison for stealing and he had more money than you, Mr. Peter Lewis.

Did I mention that Progressive cancelled all my paid-in-full policies after the accident? They said I owed them even more money. I have paid-in-full receipts for six months at a time on my auto policies. I have a Harley-Davidson motorcycle and a Four Winds Motorhome which I have paid-in-full receipts for a year at a time. These thieves cancelled the motorhome months before it was due, stole the remaining balance. Then when the motorhome would have been due again, these idiots tried to bill me again. The trouble with liars is they can't keep their stories straight. These lying thieving idiots don't care that they are losing a customer that they are getting thousands of dollars a year from. Old Flo is sucking in more new customers everyday with that dumb commercial. They are robbing customers to pay for that stupid commercial. That's okay. Customers are just stupid nobodies. Anyway, have nice day on your big yacht, Peter "Lone Ranger" Lewis.

I had an accident on 6/17/2012. Progressive Insurance is still delaying it. They denied it and won't fix or pay. I’ve read over a thousand complaints against Progressive just this year; 500 just in Ohio in the last four months. People who have Progressive better get new insurance before it's too late. I would like to find out how to start a class action lawsuit against Progressive Insurance and boss man, Peter Lewis, needs to get off his yacht and take a good look at the thieves running or ruining his business. He will make more money running his business honestly than letting the thieves that run it now run it into the ground.

I had a car under Progressive Insurance and when I got a new car, I called them to remove the old car and add the new one on January 19, 2012. They made a mistake and removed the new one instead of the old. I was driving without insurance for nine months. The only reason why I didn't realize it was because they keep sending me both cars in my policy. When I called them, they went back, reviewed all the phone calls, and found out it was their mistake. Now I want my money back for all these months without insurance. I don't want their business anymore. But they won't return my money plus they insured my car again without my authorization.

The customer care is absolutely rude! They don't know the answer to common questions and then give you bad information. They leave you on hold for a very long time. I am willing to pay more somewhere else just so I don't have to ever call here again!

On September 26, 2012, my F-150 Ford pick up truck was wrecked, leaving all side panels damaged. Progressive dragged out the claim as my truck sat at the dealership and today, 10/23/2012, Justin **, Progressive Insurance agent, told my husband that they would repair the back end of the truck for this claim. If we wanted the other damage considered, we would have to file new claims. Progressive Insurance is seeking to extort multiple deductibles per claim for the truck. Progressive Insurance is refusing to honor the insurance contract that says my vehicle is covered in full for damages in an accident. Progressive Insurance is unethical and should be held accountable for breach of contract and extorting money.

I was rear-ended while sitting at a red light. Columbus, Ohio police came, made the report. The driver of the other car left the scene. There was a red light camera at this light. I called Progressive and reported the accident. A guy named Brandon ** called me a few days later and told me he would meet with us then told that a claims person, named Renee, was going to look at the car. She came to the garage. The mechanics put it on the lift so she could see it. She told the mechanics that she could see that the left rear axle was bent and the rear bumper was completely knocked off. Renee called me later that day and said she wanted to take the car to Monroe’s Frame and Body Shop. I told her that I thought they should fix mechanical damages first. She insisted that it goes to frame shop first. She sent it to Monroe’s Frame and Body.

In February 2011, my bathroom had major water damage due to a leak behind the tub. It seems to have been there since the house was built in 2011. It was detected when a small wall along the tub that was tiled popped its seam. Suspecting water damage, but nothing else visible, I called a plumber who drilled a hole in the wall, stuck a camera down the hole and found standing water and a ton of black mold. Progressive/Homesite was called and they sent an independent adjuster who met with my plumber.

I switched to these guys a few months ago. They offered the same coverage as Allstate at a considerably lower premium, and I liked their e-commerce model a lot. They sent me a plug-in device to determine if I qualified for a discount. After a couple of months, they emailed to say I didn't qualify because of hard braking. I guess that meant coming to a complete stop in traffic because I'm a senior driver who stays with the traffic flow. I just received notification of a new payment schedule with an 18% increase in premiums. I'm getting back to where I was with Allstate. Bait and switch? My recommendation: stay where you're at and don't accept any plug-in from an insurance company. Are we surprised? Don't you love banks and insurance companies? If we didn't have to have them, no one would do business with these guys.

I am a 28 year old individual with a perfect driving record up until three months back, when I received my very first speeding ticket. Yes, it happens to everyone and it was clearly my time. I take full responsibility for my actions and am willing to accept all consequences for speeding. It was not until I received my insurance bill in the mail that I realized the massive hit I was going to take on my insurance. I am a great customer; I pay my bills the second I receive them (often a month early), and I've never had a claim against my name. My insurance went up over $200 within the six-month time period. Upset with the amount, I called to speak with a customer service rep, but they were completely rude and gave me no support. Needless to say, Progressive was unwilling to budge on money and I was able to find car insurance elsewhere, for about $150 less than with Progressive.

I had an accident on 6/17/2012 and Progressive won't fix or pay. I made legitimate complaint to BBB and they mailed me back and said Progressive made an explanation. BBB told me that's all. Goodbye, lying, cheating **. You win again. Don't waste your time asking BBB for help. They're another dirty joke on taxpayers.

We joined Progressive when we moved to Lake Murray, SC since we had excellent service from them when we had damage to our boat from hurricane Charlie in Florida. Our other insurances are with Geico and I regret that we did not get our boat insurance with Geico. We went boating about two weeks ago and docked our boat at our private lake dock. There were no problems whatsoever with our boat. A storm came onto Lake Murray and we had terrible angry waters. We could not even walk on our floating dock. The boat was slamming into the dock and slamming the water for several days. We just moved here so we had no idea how violent the lake could become.

I had to use these clowns for boat insurance as part of an umbrella policy with USAA. My boat sank and they found a loophole involving the timing, and denied the claim. Consumers, do not be fooled by the commercials. Progressive cheats people!

On Progressive Insurance radio commercials, they advertise how great their rates are! Evidently, I fell into the "does not apply to all states or situations" group. I live in Louisiana and after my husband passed away, my renewal came up and the agent informed me that I would have to pay a higher rate due to the fact I was I widow. It had nothing to do with the claim I had filed prior to the renewal! Yeah, right! What liars!

Ripoff crooks, the car was hit in the rear on 6/17/2012 - Progressive is still in delay, doesn't pay or fix. They teach them to stall customers until they get mad and give up or they hope you hire a lawyer. They would rather pay a lawyer thousands of dollars to drag it out than to just fix or pay you for your car if it can be fixed. Worst, greedy, lying thieves I've ever been in contact with. I won't even talk to you in person. I would rather be arrogant, rude and insulting on the phone. Greedy lying cowards.

I contacted Progressive claims. Renee insisted to go to their preferred shop at Monroe's Frame and Body Shop - owner Kevin Monroe. They said they put it on frame machine and put on the new rear bumper. I took it out to drive and it vibrated and shook so bad I couldn't drive it. I went back to Monroe's, asked if they drove the car after they worked on it. The person named Ed said they don't drive them after they worked on them. I couldn't believe he said that to me. I took it to another shop that Progressive does business with. The alignment person told me that he couldn't align it properly because of the rear end and frame damage.

I filed a claim on the roof of my travel trailer for water damage due to weather. My policy said that wind, rain and hail were covered. They denied it over the phone and then sent a claim adjustor to come and tell sorry, no pay; did not even want to check it out and had no intention to cover it from the get go. I will get a lawyer ASAP. I pay every month on time because your company said it was covered! I should have been putting it in a savings account every month then I would have all that money I gave you for nothing. What a rip off company you are running. I will tell all not to use your company ever.

I purchased what was supposed to be good insurance from this company. I have had this insurance for many many years and have never had to use it. Then came the day I ran my boat into an underwater obstruction. The engine suffered a dent but what was worse, it sucked mud/sand into the water intakes and caused the engine to overheat thereby destroying the engine. It was almost new with less than 300 hours on it. I had two people on the boat with me who witnessed the incident. I took my boat to the repair shop, who then informed me that the engine would have to be replaced, part of it anyway totally about $4,500.00. I filed my claim and to my amazement, it came back denied! They said it was normal wear and tear!

My husband purchased commercial insurance for his truck in Jan. The rate was reasonable but took 3 months to get all the paperwork straight. Six months later, he increased his coverage as he got his own FMCSA operating authority. When we got the premium bill for this change, it was increased over 3 times the original quote. After numerous trips to see the agent, she finally got it 'straightened out', blaming it all on the corporate office; and it ended up being slightly double what we were quoted. He only stayed in business for 2 months and gave up truck driving. Progressive would not cancel his coverage and still tried to charge us an additional month of premium after all the paperwork they had requested to cancel the coverage had been sent to them 3 times. The last letter I got was threatening to turn us over to a collection agency for the premium charged to us after he cancelled. I have never dealt with such a messed up company. Months to get the coverage going and seemingly impossible to cancel, thank God we did not have any claims!

I was in a recent accident where the other party is also Progressive Insurance. This other driver of a pick-up truck backed into the front of my car. I was with a passenger and they told me I can't use her as a witness of the incident. I took pictures of the accident showing that this pick-up truck has a plywood blocking his back view mirror; hence, he also told me that he didn't see me and tried to offer money to pay for his fault. Unfortunately, I trusted Progressive Insurance will take care of me and did not call for police. They told me after three weeks that they are not paying for the damages for each car since they are taking each party's word that we are not at fault even though I have a stronger evidence that it was his fault. So lesson is call for police for any accident to to get police report. Take video or record conversation or better yet, find an outside witness.

I worked for the County Clerk's office where I live. When I mentioned to someone who worked filing appeals of decisions, she warned me Progressive is good about fixing vehicle damage but very bad about paying for injury. They are the subject of more personal injury appeals than any other insurance. I still stayed with Progressive. I have had a policy with them since 2004 without ever making a claim. I had an accident where the other driver was at fault so his insurance had to pay for fixing damage. I did suffer an injury, have had two separate doctors confirm I have suffered an injury from accident and now they are making me go to a doctor of their choosing so they can get his opinion regarding my injuries. Since he is being paid by Progressive, I can only guess what his final diagnosis will be since they are paying for him. I wish I would have listened and dropped them right away. I shouldn't be put through extra pain and exams because they are too cheap to pay for me to be treated when I paid them all these years.

I received the renewal notice on my insurance and found that my premium increased almost 50%. I have not had any accident or claim on my policy in more than three years. When I call about the Increase, they told me that the increase was because our state had given them approval to increase their rates and that my credit was not satisfactory under their guide lines of risk. I pay all of my premiums in full when I get my invoice for them but that was not good enough. I think that this company is being run by a bunch of accountants that look at statistics and totally over look at the customers that they serve. I am appalled and I am here to tell you not to do business with a company that treats you as a number.

Because of Progressive's failure to file the SR-22 and the liability release from an accident that occurred, I received no notice and my license was suspended. Therefore, I was arrested and I am now facing criminal charges for driving on a suspended license. Progressive is the worst company to ever have. As far as I'm concerned, they can blow me.

I had been insured by Progressive for about 10 years. Well, when my renewal bill came this time, I went into shock. It was about double the last one - $1,500 for 6 months! Their explanation was as follows: (1) You have fewer than two open, satisfactory loans and accounts; (2) You have no auto loans or leases reported open for the last 10 years; (3) You have no open loans or accounts; (4) The average open date of all your reported loans and accounts was less than 20 years ago (Note, this one does not make any sense in view of items 1, 2, and 3; they may mean more than 20 years ago.). And they also say, “Your payment terms are not our most favorable.”

My daughter and I were rear-ended three years ago. We were stopped to turn when a man texting rear-ended us, pushed us into oncoming traffic then struck head on. I was the only person in the 3-car accident that was insured and of course, to my bad luck, I have Progressive. I have uninsured/underinsured. It has been 3 years and our medical bills still have not been paid. I had fractured the ribs of my 15-year-old who had very serious whiplash and her knees were smashed. My car was totaled in the accident. When Progressive paid the replacement of my car (wow), they replaced my car that did not have a dent. Nothing’s wrong with it.

Hassle galore: My 24-year-old daughter was hit by a woman in the Speedway parking lot on August 12. The driver was not even looking where she was going and ran into my daughter's car, which was stopped with her SUV putting an actual hole in her door. When my daughter wanted to call the police, the other driver said it was private property and they would not respond. (We are from Michigan, and the accident occurred in Ohio. So my daughter was unsure of whether the police would come and yes, they do respond to accidents on private property in Ohio.)

On September 2, around 10pm, I had gotten into an accident. I called my insurance, which is Progressive and they hung up on me twice. They didn't serve me with a rent-a-car when I have full coverage. They told me they don't rent from airports and they are closed because of the holidays. So I had called the airport and they said they are open 24 hours and they still didn't give me one, so I was left stranded on the freeway; mind you that I was out of town. I had to flag someone down to give me a lift.

I've been a loyal Progressive auto insurance for 5 or 6 years without any accidents. Last March, I married and called Progressive about adding her to my policy. The quote was higher than her current policy so we decided not to add her. Last month, I noticed that my bill from Progressive was about four times what I normally pay. I called to inquire about the change. Apparently, my wife (who had insurance with another company) had been added to my policy without my approval and the amount was the prorate for the last few months. After being rudely treated, I was told that there was no way to get that money back and that we had received two letters (which we did not) for me to sign to prevent her from being added to my policy. However, the idiocracy didn't end there. Apparently, the marriage discount wasn't added into sum.

My daughter was the victim of a hit and run, a criminal offense. The police caught the person within hours. Upon notifying Progressive, she was told it might not go against her and she would have to pay the deductible. This is ridiculous! They do anything they can to not pay out. Here is a case where they have a crime, the perpetrator's name and address, yet they want their client to belly up. Unbelievable, I had recommended not going with an impersonal online company because of this very reason. They should be shut down. I contacted both Brian, the online rep, and his boss, Kelly, and was told, "Tough." So now, you know the cost of saving 40 bucks a year in premium, $250 deductible which you pay whether it's your fault or not. Even if a crime (hit and run) is committed, they do not care. You still pay. Save yourself this aggravation and deal with a local rep that will go to bat for you and also supports your community. You should be ashamed of yourself for not going after the culprit and making the victim pay.

I had full coverage on my Tacoma when I was in a hit and run accident. I was required to pay for my deductible since the other party ran (which is normal, I’m not upset on that). I got my vehicle set up for repair and they told me the windshield was not covered. I said I had full coverage but they said glass is not covered. So I called the glass side to receive a discounted windshield and they told me they had covered it and to talk to my original agent who also told me it had in fact been covered. They told me it would only take 3 days to fix and it took a week.

Progressive Insurance is the worst insurance company. I am most thoroughly dissatisfied with Progressive's level of service and pay out in handling my insurance claim for damage to my property during a storm. First of all, it took six weeks for them to decide how much my claim was worth. One of my windows got broken and the frame was damaged. I pointed out to them that their service took so long that I could have sustained additional damage to my window because it had rained in this time. I was told that was why they advised customers to cover up windows so as not to get additional damage. The storm had blown some of the fascia from my roof, and I was told they had assessed this damage at $88. There was damage to the siding and my hardwood floor.

A car hit me from behind (yes, he was talking or texting on his phone). He had Progressive Auto insurance. Progressive did pay my deductible as I had State Farm. However, I did contact Progressive as I lost two days work and was out about $200.00 for the car rental. I tried and tried to get what would come out to about $500.00, without any call backs from Progressive and the runaround. I did not want anything like pain and suffering, etc. I did not want to get an attorney for such a small amount. I was thinking they would work with me in a fair way. Well, that did not happen and I did end up $500.00 out of my pocket. They don't call back and will give you the runaround. I was glad to hear all the bad news about Progressive. I was not the only one they screwed - just trying to be honest with Progressive cost me $500.00. I'll never buy Progressive Auto insurance.

I have been a long-term customer of Progressive. They recently raised my rates by $200 a year in spite of my immaculate driving record! Unbelievable! The only explanation they were willing to give was an Economics lesson about the cost of doing business. What a scam! This is a huge increase. Yes, I am looking for another insurance company but still don't understand how they can get away with these unjustified and outrageous cost increases. I've communicated with the insurance commissioner for the State of California because I am tired of these large businesses getting rich – not by having a useful business – by gouging people and ripping them off. It is not the cost of doing business, it is greed for profit. Don't use Progressive as your auto insurer! They will stab you in the back at the first opportunity!

I was rear ended by a Progressive insurance holder. I went to the doctor because my back was hurting. I was told that maybe the pain came from the fact that I am old. This happened a few years ago. Before this happened, I actually had Progressive Insurance. I had called and set everything up with a very nice person. Then a few days later, I signed the loans papers for my car. I called Progressive to let them know that everything was going just fine and to start my insurance effective that day. I was asked by the customer service representative why I didn’t pay the insurance the day that I had set everything up. She said that I must not have had any money. I don’t think that that was any of her business what I had or didn’t have. Progressive Insurance customer service is lousy.

Nightmare getting through their process with my claim – I had a pipe leak between my kitchen and basement which resulted in flooding my basement and a portion of my kitchen – down the wall (the pipe took kitchen sink water and dishwasher water). I called Progressive and they had to send an adjuster up from Florida (I am in NY) which took two days. I had mold, etc. and have three young children. The adjuster said the basement carpet would be fine; meanwhile, ServePro said it had to be removed along with paneling, vinyl tile flooring in the basement, etc. In the kitchen, the large base cabinet, sink, and dishwasher had to be removed; and since they are hardwood cabinets (older), they came apart in pieces along with the sink and counter top that went across my dishwasher. ServePro said the subfloor has to be replaced and the vinyl flooring as well. Two cabinets are gone; sink and flooring has to be replaced; 24x24 Berber carpet in basement, etc.

I have had car insurance with Progressive for about 10 years. They say I have a "Diamond Membership" with accident forgiveness and all those other lies. About 6 months ago, I had a small fender bender where I did $3,800 damage to the other car. The damage on my car was almost unnoticeable, so I didn't file a claim for myself. They said my rates would not go up because of this accident. A few days ago, I got a notice to renew my policy and the rates had jumped from $156 a month to $250. When I called and asked why that was, they said I would have to pay the extra amount until the damages they had paid out were paid for.

A policy can be started online for many insurance policies as many commercials advertise. In January, I moved between different states and purchased a new car. My former insurance provider only covered regional areas, and didn't cover the state I just moved to. I went online, and got a Progressive quote. It was the lowest, and so I opted to purchase the policy. I paid the six month premium online as well. I selected to have a paperless billing, that discounted it a little more. (Of course, without paper bills, a person has to be more vigilant about looking online at their account changes). Before I knew it, my original "quote" had risen by over $100 and I was going to be billed via e-mail for it at a later time.

I am a 10-year Platinum customer. My rate just increased by 20% for no reason. Then they suggested to get the Snapshot device for my car to get up to a 30% discount. I got it and put it in my car that barely goes anywhere and they only awarded me a 7% discount. **! The point is they're increasing rates for no reason, tricking you into getting their tracking device that captures who knows what.

I had been with Progressive for 15 years (autos, boat and umbrella policy). I submitted a claim in June 2012 for $2,900 because one of my boat motors had been vandalized and I needed two heads replaced. They declined the claim even though the marina mechanics attributed the motor failure to the foreign particles in the engine. My Crusader 350 engine only had 1,080 hours on it and I was told it was normal "wear and tear" by the Progressive investigators, who are obviously struggling to justify their existence within the company. My port engine has the same hours and is fine (it did not have the same foreign object diet as the starboard). So in Progressive's infinite stupidity, they denied my $2,900 claim.

My car window was broken into. The thief apparently also did damage a panel and I was told that this is not part of the glass claim. They have dragged their feet and now they want to charge me a deductible for part of the damage. The adjustor was told that there was no body damage (not going to a body shop), but she said that it is and I am furious. This was one claim over one incident and they are treating it as 2 different claims. I will definitely never use this insurance company again. Very soon I am getting rid of them. They have a different person in a different department handle every single claim separately. Unbelievable. I am going to complain to the BBB too. Terrible service and claim handling.

I have an Infiniti FX35 which is insured by Progressive for the past 1 year. I had their Snapshot driver and was happy with their discounts, actually fooled by it till now. I was over at my friend's place when someone hit my driver side door and there was this huge dent. It was one week before this accident that I added my wife to the insurance plan and she was new to the US so that reduced my deductible to $100 and as soon as I filed my claim, they started treating me like a criminal. I did not know who hit my car so my claim was to be paid by Progressive. Initially, I just saw the dent alone but did not see the other damages. Then I noticed that my passenger side door mirror had hit a tree in this impact and was broken.

I have an automobile business, so three vehicles were insured by Progressive plus my ex-wife’s van. The dilemma started with Progressive when I asked three times to remove my ex-wife from the policy. All my contact was through office calls Southside in Gloucester, VA. Every time I called, I got the runaround. Finally, she said she removed her name off the policy. However, I still have to pay for an extra driver on the same policy which again my ex-wife, so no change has been done. So I called again and again, the same lady kept answering the phone and giving me the runaround. Finally, she said, “If you want to take your wife's name off the policy, you need to provide documents to prove that she no longer lives in your house.” So I said my ex is in Africa and there’s no way for me to get a hold of her (which can be proven) and also, she has a separate policy bought through the same office.

I have had my two cars insured through Progressive Insurance for 9 years with platinum status. I have never had a car accident, ticket, or anything while under this policy. I've been paying $69 per month (with very minimal coverage) for the past year. I moved recently to a different state, and I called to get a policy written for the new state (Florida). I was told that I would now be paying $250 per month! I was given no explanation for the huge increase, other than “That is Florida for ya." There was no attempt to try to save me money or offer any other explanation than the fact that I moved to a different state.

On July 16, 2012, I woke up to my car being broken into and vandalized. I called Progressive to file a claim and on July 19, 2012. They sent an inspector to my job to inspect my car. I showed the inspector the point of entry as well as the damages the thieves made to my car. The inspector told me it would take an hour and I could go back inside to work. A whole three hours later, I went out to check on the inspector to find him sitting in his truck. When he got out, he told me some of my property would not be covered since it wasn't attached to the vehicle. I understood that as I read my policy thoroughly. He then told me my car was totaled! As an insurance agent myself, I have never heard of a comprehensive claim ending as a total loss. It was at that time that I asked what my options were and was told I could get another estimate and make a decision as to what I wanted to do. I was not given a copy of the estimate nor did the inspector say I had to agree with his inspection. Because I knew my car was not a total loss, I got an estimate from a reputable Chevy collision shop, which had the opportunity to inspect the same damage as the Progressive inspector and was told it would cost less than half of what the Progressive inspector stated and my car is not a total loss.

I've been with Progressive for about 6 years. The only thing I've used them for was when I've locked my key in the car. So with all the floods in Houston, my car got flooded on the way to work. I crept and crawled to the car shop in all the rain. I then called Progressive after I was recommended to call my insurance company. The car was in the shop for a day getting fixed. I filed the claim, the lady told me someone will call. By that time my car was fixed, I now have a $1,100 bill. So, they asked me to fax the bill to them so they can look at the repairs. Well, I just got a call back from the insurance adjuster who stated, "Progressive isn't going to pay because the car is already fixed and the car shop doesn't have the old parts so they can prove the damage was actually flood-water related."

I just received my auto insurance renewal from Progressive. I've been a loyal, model customer for 3 years. This renewal had a 6-month policy increase of $180.00! I've had no tickets, no accidents, no claims, nothing! Their excuse for raising my rates? My credit does not meet their criteria. What **! Well guess what Progressive, kiss my loyal **! I've cancelled you and changed to Esurance. I'm only saving $20 a month, but it's better than paying you for a ** reason! My credit has been the same since I started with your company. Good luck keeping your customers doing this stuff!

I was first contacted by a Progressive Insurance agent about switching car insurance. I refused because I have been with another company for 5 years and was rather satisfied. He insisted and gave me a quote that was substantially lower than my previous insurance carrier. I agreed to switch based on the quote, but soon after I received an increase in the quote with no reasonable explanation. I filed a complaint with the Better Business Bureau and they agreed to honor the original quote.

I had boat insurance with Progressive for 6 years - no claims, no issues. I bought a new boat and updated my policy. I thought I paid for the next year. I went to process a claim from a minor accident. I was unknowingly 11 days past due on my policy. They chose not to honor my claim. The claim was minor, but if this is how they deal with a minor issue, wait until you have a big problem. Don't find out, find another insurance company. They suck.

I hope nobody else ever has to deal with claims against someone insured by Progressive. On July 12, I was involved in an accident with a person insured by Progressive. She pulled out of a side street and wiped out the left side of my pickup. Since that time, I have had the unfortunate experience of trying to deal with Progressive's claims representative. I say "trying" because the person assigned my claim only works Wednesday through half a day Friday. Backup claims reps tell me that they can't help me because the primary person is in charge. What a crock! Meanwhile, I'm without a vehicle, losing time and money and spending my days leaving voice mails that never get returned. I guess my lawyer will be the next person I call.

One of their ''insured'' people was driving along, and they were in a stone refinishing truck. Something fell off of the truck and cracked my front windshield. This was on July 2nd, 2012. I notified them and they, after 2 weeks of screwing around, blew me off. I called their main office, and after waiting, was denied. I sent them a picture and still, I was denied. What a ripoff! Stay away from them!

Am I the only one that thinks the new Progressive commercials are ridiculous? When they first began advertising their new "Snapshot" program where you plug the thing into your car to track your driving activities, I thought that was "Big Brother" enough! The chick with the red lipstick is so creepy, and they act like an insurance Nazis in their commercials. Now, the new commercial comes out where the red lipstick chick is on all the TV's everywhere commanding everyone what to do, and no one can get away from her, no matter that they are trying to change the channel. Total control freaks! I would love to know how much of Progressive customers money is being spent on their ridiculous commercials! Scary company!

A friend of mine left me a power of attorney on his vehicle for the six months he was deployed. He left before I started driving the truck, so when I couldn't find any insurance cards inside, I assumed it was uninsured. I called Progressive and started a policy on the vehicle. When he got back, I explained the situation to him and it turned out he had Progressive insurance on the vehicle the whole time. So, I was kind of unhappy that I just paid $500 for no reason so I called Progressive and they sent me a check for all I had paid while the vehicle was double insured. Not bad at all.

Am I a criminal for buying another car? I bought a car, and had an accident that following day. I haven’t had an at fault accident with the company for over 5 years that I have been with them. They are forcing me to provide my cellphone bills, pictures of the car I only had for 1 day that proves that the car was not wrecked already when I got it. They are making me feel like a criminal and I'm the one that’s out here! I have a new, wrecked car! Joy-Joy! Let’s put it to them here and ask them to do what I pay them for years! Fix my accident please, that is what insurance is, right? Otherwise, who would need an insurance company?

They stole money from me and added a car. Well, they let unknown people add a VIN ** as a 2002 Honda Accord. I almost lost my license for this car that never existed. How is that possible? And, they charged me for it and I tell them to transfer me to a supervisor and I get a, "hell no," and was hung up on after I paid over 700 dollars a month on 2 cars, clean record, no tickets. One accident that was not my fault, I get $1000 added. For 6 months, it goes up. They are fraud scam gypsies,

Forget the loyalty. My rates have continuously increased the last 3 years a few dollars a month and then jumped $12 monthly this last renewal period. I have all the discounts: 5-plus years with the same company/insurance, multi-car, and no accidents/tickets for the last 5-plus years; same cars (all old; newest was a 2001 model) and same driver and usage; I have anti-theft on 2 cars, have electronic monthly payment from checking account and paperless billing, etc. So when I called to find out why my premium had increased, the reason given was that my credit score had gone done a little.

I have been with Progressive Insurance for three years. They keep increasing my fees every half year without any reasons. I was told they have to increase because other people in our area have accidents. You know what? I changed to other company with much cheaper. There isn't any loyalty as they said in the ads.

I had an incident with a car wash company about a scratch on the driver's side. I called Progressive, explained the situation, and gave the address of the company and phone number. This was June 15 or 16, 2012. There's no reply till a week later, because I had to call to see why no one got in contact with me. The claim rep finally left a message. I did call him back, but it was already a recording. His name is Nicholas, and I never spoke to him directly. Then, I received a letter from him on June 24, 2012 that he has been reached by me. That's totally untrue. I've been with Progressive for a long time and never experienced this unprofessionalism before. Please contact me as soon as possible to get this resolved.

Don't be fooled by Progressive Insurance commercials. This is the worst company to deal with. My car was involved in two-car crash, in which it was obvious the other driver was at fault and was insured by Progressive. There was no injury on my side, and less than $5,000 damage. The Progressive Insurance immediately began to make calls to all involved, witnesses, etc, not to find truth, but to get them off the hook. Progressive then stalled, no communication, and then denial. They really are counting on having to be sued and know, to take an insurance company to court is very difficult, time-consuming and likely they will outspend and wear down the opposing side, who they hope will simply give up. Now, Progressive would be a very good company to have when you are at fault because they fight for you and make the other driver at fault. So, if you are a bad driver, I would suggest you buy Progressive.

Progressive was my insurance company when my truck was stolen and found burnt completely the next night. That was April 2nd. I had full coverage. To this day, they will not pay the damages. They have accused a handicapped 15-year old I had living at my house that does not have the use of his hands and legs. They have accused me, etc. They don't have an adjuster locally for an auto theft just for the accident. I finally filed a complaint with the California Insurance Board. I will never get Progressive Insurance again.

Don’t be fooled by their commercials! This insurance sucks! I had a small accident on 5/3/12 driving on a curvy road. A turkey went in front of me, it was pouring and well, I hydroplaned across the street getting myself in to a lot of trees and rocks. So, I called Progressive and explained everything. The lady I spoke to was very nice and professional, all though I said to her "I am on the side of the road, my car is stuck, it’s raining and I need a tow!” Ten minutes went by, 20, 30, 45! Really?

A Progressive customer damaged my building and no damages paid - A client of Progressive hit my building and knocked 2 streetlights down. It has been 2 months and Progressive has not paid the $590.07 required to repair the building. All that has been done was to give me the runaround. They are a terrible company!

In January 2012, I called in to cancel my policy because I had gotten a different vehicle. Recently, I noticed a recurring charge of $88. I thought this was for my student loan payments. Apparently, my policy was not cancelled. Progressive's response is that because I changed vehicles, my vehicle was not doubly covered; therefore, they would not be issuing me a refund (which should total $440). If I had sent them paper checks, my policy would have been cancelled when I had stopped sending payments. Since they were free to remove the money from my account, they could take it as long as there was money available.

I hit a deer on Memorial Day last May 28th, 2012 at 3:30 am in Vinita, Oklahoma, which is 300 miles from home. I called my insurance after the accident and I gave them our location to send a tow truck. They said we were on a tollway and they couldn't send a tow truck. I then put the officer who helped us on the phone and he told them they could come get my car. My fiance and I were stranded all day due to the holiday. We had to stay in a hotel until Tuesday when Enterprise was open.

They do not pay claims. When my car was hit by one of their insured, who followed the law and left the legally required information including an admission of guilt, they still refused to pay the claim. The runaround has been ongoing for months with no end in sight.

These people suck, like big, big, big time! I have been their customer since years now and I decided to add my wife as well on my list. I was told that I would not incur any additional charges when I add my spouse. Today, when I called to do so, the rep said that it is not possible and directly doubled my premium! In spite of reminding her that I was told that I wouldn't have to pay a lot, she said, "This is all I can do for you if you're still interested!" Seriously? These people seem to be paid for their rudeness and not for helping the good old customers. I believe they are only concerned with new customers and come up with fake speeches to lure them and that's about it! They don't care once you're trapped! Bloody liars!

After my car was totaled, Progressive offered a sum nowhere near the current value of my car. They showed me a list of comparable cars sold from months ago, not even close to my car, with way more miles. When I asked of the cars currently for sale, they did not have any. Take it or leave it offer.

We had a terrible experience with Progressive. We had an accident with our travel trailer where our awning extended while we were towing, basically tearing up the fabric. After multiple arguments with the adjuster, they refused the claim because they stated the awning was worn. They would not pay a dime. So, the insurance is only good if the equipment is new? It's clear that this company does not care about service, only to sell policies and not follow through on their commitments. They also screwed over the repair facility we took the trailer to. Gave the OK to order the materials and then informed them they would not honor the claim. Bad way to do business.

My sister got in an accident and we have State Farm. The opposing party at fault has Progressive - and I have to say I have never heard of a car insurance harassing people. I always thought those commercials were funny and appealing, but after this incident I will never ever choose Progressive. First it was the non-stop calls to my sister who was in so much pain from the accident. Sure, she weighs under 100 pounds and was hit from behind. The car didn’t have too much damage, but her body did. Progressive kept calling her literally every day. On top of that, the lady wanted to meet up with my sister face to face. Who has time to do this sort of thing? And why is it important to do that anyway? It started to feel stalkerish with the calls and wanting to meet up.

The car went in for minor front end repair from an accident - 2009 VW Jetta Wolfsburg. It came back with the hood and lights all wrong. The hood seemed too long/hooded over the headlights. It appears that they used non-OEM, perhaps used/refurbished parts. It doesn't look right. Worse, the shop they chose apparently can't properly recode a car after taking the battery out either. The stereo doesn't work now, which was working when I dropped it off, but of course, the stereo is now not working as soon as I picked it up. It is all just a big coincidence. What a crock.

Some stupid guy hit the back of my car and the insurance company cannot find this dumb guy anywhere. Unbelievable! Cheap company! They never answer your calls! I hate Progressive Auto Insurance!

I hit a sign with my truck and called Progressive. They sent me a tow truck that picked my truck up and ran my company trailer into the sign 3 times, incurring damages of $2900. I called Progressive and filed a claim. I was told by the claims rep that I would get a call next day. The claims rep called and sent me an email that I couldn’t download. I called the claims rep back 7 times. All I got was an answering machine. I left a message explaining how I needed the file format changed. I got no call back. One week and 3 days later, I called and complained. I got a call back and was told they needed me to go get an estimate, take pictures, sign and send an email back. I explained by email that I couldn’t download the email. I got a reply that the email was not an attachment. The next day, I got an email saying that due to my not responding to what Progressive wanted, the claim would be closed. I called in anger and explained to another claims rep what happened. She sent me to another claims rep that changed the format and I was told that the lady in which I had talked to closed my claim and left to vacation and wouldn’t be able to do my claim till the following Tuesday.

I received a computer-generated robo-call on my cell phone, offering a great rate on auto insurance. I responded and then waited for someone to come on the line. When I told them to take me off their calling list and never to call again, I then asked if the caller understood me. He responded in a clearly sarcastic manner, "Do you mean never ever to call you again?" When I repeated myself, and asked if he understood he laughed and said, "No," and then hung up on me. This company will never see a dime of my business and I will make it my mission in life to let everyone I know not to do business with this sleazy company.

An additional note to the information I provided previously. I talked to the person in charge of this claim, Greg ** in Knoxville, who was quite smug and arrogant. He told me the other driver said he had his lights on and that he saw me but did not have enough time to get out of the way. I reminded him again that I stated the other driver did not have his lights on. He said, "Can you prove that?" I asked if the other driver could prove he did have them on. I told him the first thing the other driver said when I asked him if he saw me, was "no".

I was involved in a "no fault" accident in January 2012. The policeman said it was no fault and it happened in a parking lot. Normally, no fault means that each person's insurance company pays for the damage to their client's vehicle. The claims person from Progressive, my insurance company, played phone tag for weeks. I always had to leave a message for him, no matter what time of day; and it would never be until at least the next day before he called me back. I left him a brief message as to what happened and never heard another word until I got my renewal notice stating I was charged with the accident and my premium doubled. Excuse me?

You cut off my insurance for no apparent reason. So now I cannot drive my $27,000 Arctic Cat Prowler ATV (1000 cc). You had insured it once. I went to the DMV for plates and found out you canceled my insurance. The DMV put me through holy hell. They told me I should look into things better. They said I was stupid and probably could not even know how to change the oil on it. The state inspector says it’s the only one of this kind in the USA. I need help now or it is getting big news coverage. Thanks.

I was hit by one of their insured and had to run them down to get them to stop. After I called the police, Ms. Margaret **, and (a few minutes later) her son Avery ** got out the car; he was using profane language and kept telling her they had to go! He gave me his license and she gave me the insurance and vehicle information but refused to wait on the police and left. After the police arrived, I called the insurance company to file the claim and informed my insurance company. Progressive had me bring my truck to estimate the damages. I was told if any other damages were found once taken to the repair shop, all they had to do was call.

I have a wrecked 1995 truck with a damaged passenger door. Progressive totaled it, and we all agreed that a 95 truck in average retail condition was $7,125. With a $1,000 deductible, I expected a check for $6,125. They called and said the truck had a blown head gasket and was worth only $3,800. They said they could tell it was blown from the photos. Yes, they said from the photos. After I turned it over to my attorney, they cut me a check for $2,116 made out to me "only". They knew there was a lien on the truck and were trying to get me to take the money and run. When questioned where they came up with their number, they produced a "Prior Existing Damage Report," wherein they were taking every normal dent and ding (that made it in "average" retail condition); and they were deducting full retail cost to fix every one of them. Strange, but the document number on the bottom of this report was a combination of the claim number and date and time it was created. You know, it just happened to have been created the same day they cut me the bogus check and the day they were notified my attorney was involved.

A girl hit me from behind. Progressive paid the basic claim but keeps telling me they can't get my deductible. The girl hangs up on them when they call her. That's all they want to do about it. I call every week and they tell me the same thing, they haven't gotten their money either. Well I think they have, every time I pay my insurance bill. Now I've received a letter stating if I would like for them to proceed with a lawsuit, it will come out of my deductible. Where is that fair?

After contacting Progressive and logging on, I found out I have to pay the full insurance by the due date. When contacting Progressive, the response was the following: "You can pay in 5 installments but you already used 4 so..." Why not notify the consumer (who by the way keeps your business alive) or let them know before they purchase the insurance? So had I not contacted them I would have never known. There should be a law on this "surprise" addition to your insurance. I am very much dissatisfied!

I am unable to log in because the page refuses to take my user ID and my password - everyone I talk to wants to change my password. This password will not be changed because I use it in honor of the woman I loved for four years and was engaged to marry. She met her maker on 01-28-2011. I would rather change insurance companies (which, I will, if this problem is not resolved by my next payment). I have gone all the way to the supervisor with the same results.

I have been a long time customer of Progressive. I was left high and dry after an accident that was not deemed my fault. A bunch of lying jerks, they need to review their business ethics. I will complain as much as I can to everyone I know. Count on it.

On 3-3-12, I was on my pontoon boat with two friends going into the Intercoastal Waterway from St. Joe Bay when we passed through some seagrass. The engine overheated and I shut the engine off. I checked the oil and it was okay. I then checked the water pump belt and it was okay. I raised the outdrive and it was covered with seagrass, which had covered the inlet water ports cutting off the water supply to the engine and causing the engine to overheat. We removed the seagrass, let the engine cool down and restarted the engine. The water temperature showed normal temperature, but the engine was making a funny sound. So we decided to return to the boat ramp. On the way back, the engine backfired several times and then shut off.

I wouldn't even give them one star if it was an option. Let's start with saying that at the time of purchase of my insurance plan, I was informed that paying every 6 months would be cheaper than every month. So once every six months, I'll receive a phone call telling me it was time to pay again. This past time, I had not received a phone call so a payment was not made on time. One day after the required pay time, I was in an accident where a drunk driver had hit me as I was making a turn. We both stopped and switched information. He was gone within five minutes after the collision happened. Not even enough time for an officer to show up. The next day, I called Progressive to file a claim and they informed me that they would not cover me because I did not have coverage at the time of the accident.

Progressive used Domestic Violence situation to cancel policy - I was in an abusive relationship that I was finally able to break off and had to sign up for new car insurance because of problems I was having with the one at the time. So I answered all the questions and never placed his name on the application as a driver since he wasn't living at our address anymore. He was on the previous insurance and I had even gone as far as delaying when it was to go into effect, so he was covered by insurance at the time. Our landlord has records of everything that had been taking place and there is a clause in our rental agreement that if one of the renters could not afford to stay there, they needed to find a reasonable replacement for a roommate. He didn't care, so he didn't bother finding a replacement. He has no job, unemployment and all he does is go on the internet playing games.

I am insured by Progressive and my car was flooded so they told me it was a total, then changed it and told me it was repairable so my car finally got towed to the shop. The adjuster took forever and a day to go out and look at it. So, finally they got there and tried to badger me to the shop workers, telling them that I am crazy and etc. So, I decided to complain to that adjuster's supervisor, thinking I'll get more professional results but I was wrong.

I purchased policy, filed claim of stolen vehicle. Police recovered the vehicle in three days. I signed impound release to Insurance on 3/27/2012. Agent called for statement recorded. Then five days later, I received a packet from Progressive. It included over 20 items for me to return to them. I answered all the questions to the best of my knowledge. Why did they ask for medical records? I was not filing a claim for an accident(?). Why did they ask for my nephew's name and address and the name and address of his friend? Why did he ask my daughter ten days later, if she knew the number of children, and their names, of her mechanic?

On 2/13/12, I was hit head-on by a party driving the car of an insured for the Progressive Insurance Company. The other driver was cited for no headlights by the Modesto Police Dept. and she was determined to be at fault for causing this accident. No one has seen the vehicle until she was in my headlights. I have also suffered major injuries caused by this auto accident occurrence. On 4/18/2012, I received a letter form Progressive Insurance which states, "We have completed the liability investigation and determined that their insured is not responsible for damages." I called the (800) number on the letter then was transferred to the 4712 Stoddard, Modesto office to the manager, **. I then told him that I was confused about the letter saying the claim was closed. How could they close the investigation without even talking to me? I also asked him if they even received a copy of the police report. I have been calling and leaving messages for a month. The claims has been calling me and leaving messages, but not returning my calls until days later, so I never got the chance to speak to anyone until that day with **.

I was hit yesterday by a Progressive customer. She stated fault at the scene by saying she was in a hurry and did not see me. I was in the street driving and she was pulling out of a parking lot and hit me. The adjuster said he is not ready to process the claim because he is not ready to say that their customer is liable. If she is not liable, then he is saying that I am liable. How can I be liable when she hit me and stated so at the scene?

I had obtained Progressive Insurance back in May 2011, I paid the bill off in 2 payments. I submitted the paperwork I needed to to remove a charge for liability, at that time I asked if there was anything I needed to pay, and the representative stated no. On April 13 2012, I called in and was going to pay $60 which was $5 more than what my bill stated I owed for the new year. And at that time the representative told me I owed another $10 from 2011 (I was told I was paid off). I decided to cancel my policy with them and now they are charging me $30 more. This is an outrage. I have never been treated with such disrespect by any insurance company I have done business with!

I brought my car to Progressive after having been rear ended by one of their policy holders. I dropped it off on 3/15/12 with the understanding that they were going to replace the bumper and detail the interior of my car due to coffee stains resulting from the accident. I was asked to pick up my car on the 23rd. When I went there, the associate informed me that the bumper had been replaced and that she was giving me a $50 check to have the remaining detailing done. She stated that the majority of the car had been detailed, but that they had finished the trim molding around each door. I told her that didn't sound right and that I'd like to see my car.

Deep discount and deep lies! My premium went up so I called the company and I was offered deep discount. After a month, I checked my policy online and found out that they removed my husband under insured drivers and put him under "other" as "never licensed" without our knowledge. That’s how they gave me "deep discount" by removing him under insured driver. Again, this was without my knowledge. I talked to three different people and got three different answers.

While stopped at a red light, another car rear ended mine. The other driver was charged with the accident. At the time we had Progressive Insurance (10 years). They would not even pay the full amount to fix the car, also claimed that the other driver had no insurance, which put the cost of the deductible on us. After that, we were fed up with Progressive and went with another insurance company. While getting the other insurance, we were told that the same accident is on my record and we will have to pay more monthly for that even though the other driver was charged with the accident and was responsible. We know it was Progressive who did this because we canceled their insurance. Also, the new insurance company told us this is very hard to remove from your record and will have to pay more for the next 3 years because of it! How can this be legal?

Contacting Progressive for home insurance was one of the worst experiences of my year. After several long phone calls and emails with Kevin **, I was issued a policy and I cancelled my former policy with a local firm. Then Teri **, an assessor from Millennium Information Service, Inc., came to the house. Her report resulted in cancellation of my policy by email. So much about the way I was treated, and the process itself was either wrong or just sloppy. I believe if I were inclined to consult my lawyer about it, he might advise further action. I will not pursue it, mainly because I am utterly fatigued and fed up with Progressive. Some of the assessor's comments were warranted and were part of my rehab plan for the summer (trees too close to house, for example).

I called Progressive Arbitration Unit at 877-818-0139 to request the ability to be present at my arbitration hearing and the representative asked that I hold on the phone while she asked. She returned to the line and stated I could not be present at the hearing. I requested to speak with the individual she asked about the hearing, determining she clearly has more information than the representative on the line. She said "no", I again requested to speak with the representative that she asked and she again said no. I then requested her name and ID number and she said “I'm not giving you anything” and hung up the phone.

In July of 2011, a Progressive insured driver made a left turn crossing traffic and directly into my car. The driver was clearly at fault for the accident and was cited. Progressive considers my pain and suffering to be worth $10.60 per day. I have daily back pain, loss of sleep (for 8 weeks), neck pain, the inability to participate in my normal daily activities and not maintaining my usual quality of work at my job. $10.60 per day is what Progressive Insurance considers my life to be worth. Do not give this company your money. Use any other insurance company. They will not consider you to be of more value.

My car was hit by a negligent truck driver for Amigos Trucking. The driver cut me off and ran into my car. He damaged the front of my car and kept on driving. I had to chase him down to inform him that he hit me. It’s a miracle he didn’t kill because of his negligence. Amigos Trucking stated this was the 2nd accident that they have had in one week’s time. That in itself doesn't look good for this company. I filed a claim with their insurance company which is Progressive. The investigator rules in their favor stating they were not at fault. Amigos Trucking hit me, so I certainly do not agree with this at all. They are just trying to protect the driver’s CDL license, which he would more than likely lose, since this is clearly his fault.

Home owners insurance increased 250 percent, no claims!: Insurance went from $950 per year to $2400. No claims was ever paid by Progressive on my home. There are lots of song and dance from phone support, not answers. They are forcing me out of their coverage. Why? I am not sure. Who can I complain to?

I now take the train to work. If it doesn't matter, why did they ask me how many miles I drove to work everyday when I got the policy with them? My car sits in my driveway five to six days a week. I thought that Progressive's Snapshot program could help me lower my rate. Now, I'm a "hard braker". I counted how many times I put the brake on last weekend on the way to the grocery store; it was nine times. Then, I came home and checked my Progressive Snapshot account, it told me that I hard braked 12 times! Oh, my God! The program stinks and everyone should know it. They upped my car insurance premium for the next six months, upped my homeowner's policy and lowered my MC insurance by $20! Big deal.

We switched to a different insurance company and Progressive knew a week before what we were doing, and they took all the money not even the small amount that they were supposed to take out! Plus, we were being over charged from my son when he was on the insurance for almost a year! After his car was taking off and he had his own insurance, and was no longer living with us. We have been promised by managers and everyone else that the money would be in there for 4 separate times now, and still is not there! I feel that they are messing around with us for leaving, we have been with them for years!

Refusal to pay towing and storage - My 1998 Volvo S70 was totaled on September 14 of last year. The driver who caused the accident had state minimum liability that had to cover 2 damaged vehicles, resulting in my settlement being a thousand dollars less than Kelly Blue Book value. Three months had slipped by before my settlement check was delivered on December 15. I immediately deposited it into my credit union account and withdrew the money on December 19, when the hold was over. I wanted to grab that money because (redacted) with Progressive Insurance had threatened to stop payment on the check, as I was the reason they could not pick up my car from the body shop. I had refused to pay towing and storage.

My vehicle was rear ended by an insured Progressive driver. I filed a claim with them and they repaired my vehicle. I filed a liability claim with them and tried to settle with them 19 months after my loss. I sent them a letter in January 2012 and the adjuster did not respond until late February 2012 with a phone call. In March, she sent me an offer and followed up with a phone call. When I reviewed the offer, it was low and offensive. I communicated with her in writing and she called back with another verbal offer of $250 more. I sent another letter stating that it was unacceptable. She called back today and Gaily said, "Your two year statute of limitations have ran out. There is nothing I can do on this claim". I spoke to her manager and he confirmed that Progressive's statute had ran out. I asked him how I would know that. He looked in his computer and said a letter was mailed to me on June 9, 2011 stating the statute.

I was traveling west on 58th Ave. in Arvada, CO. A car in the lane next to me slid into my car. I called the police. There is a police report and the other driver even received a traffic violation. I cannot get the $500 deductible paid from the other insurance company, which is State Farm. I have heard very disturbing information from my insurance, Progressive, saying the police was not even called to the scene of the accident (there is a report that I faxed to both companies) and that I slid into his car.

This is what was told to me by a supervisor named Paula. I wrote the company many emails and apparently this supervisor, who is in the customer care department, did not have access to my emails and neither does her supervisor. The emails I wrote that had large implications with my policy rates went to their "internet team" but evidently they do nothing with them (i.e. you can write all you want and it would be all in waste).

In 2007, I was involved in a roll-over auto accident that caused my requiring spinal fusion of a couple vertebrae. I also have shoulder pain, and at times, severe neck pain. I was told at some time that I will require neck surgery. Since the accident and surgery, I have been going to a pain clinic of Progressive's choosing for treatments.

After over five months of driving around with the snapshot unit in my vehicle, I've just been informed that I don't qualify for the snapshot discount. I called a representative to ask for the reason as I am an extremely safe and road aware driver, with over 40 years of driving without anything more than an occasional parking ticket. I've never had an accident and drive approximately 5 miles to work, where my vehicle remains parked for 8+ hours, and then is driven home. As a musician, there are occasions when I drive home from a gig, which would explain the high risk portion of the tracking device, but that's not the reason that I was denied. The first person that I talked to proceeded to explain to me what the device tracks, and I politely let her know that I had already researched that online and knew that before I installed the device in the first place.

The key problem: I found my insurance price that the Progressive confirmed to me lately much more expensive than the price I heard from the car dealer, who introduced the insurance and mediated for me to pay my insurance fee to Progressive first. The Progressive agent took the broker fee $347 I paid to the dealer on February 17 by relying upon the dealer's deceptive mediation without letting me know the facts.

My vehicle Toyota Sienna was stolen from my front yard. I was accused of selling or having to do with its disappearance on February 19th or 20th since I don't know the time it was taken. I had an appointment to take it to the shop to fix the front end by Progressive Insurance and taking advantage of this appointment. I have its front windshield replaced due to road hazard. Being accused of dishonesty from my part is morally very wrong from this company. Who investigates them? Did they steal my vehicle? Are they that cheap? It is to my standards of belief upon them coming up with this scheme of accusing me because they had it thought out themselves. They’re asking for phone records credit history, why? Are they practicing law behind their desk? Do I have constitutional rights on this? They have not even been in contact with the Sheriff Department of Vehicle status. I am very frustrated and very angry to be treated like a hoodlum.

I just purchased my new Benz 2 months ago, and it was a nightmare with those auto insurance companies. I was with Geico before I purchased my Benz, and the reason I want to change my insurance company is that, Geico raised my fees by about $400, from my 2007 Lexus RX350 to 2011 Benz 300, and is now about $2,500.00 a year. I started to shop around for a new policy, and the cheapest and the worst insurance company is 21st Century, at around $1,700 a year. The day I purchased my Benz, I have waited for it for 6 hours at the Benz dealership, just for 21st Century to fax a correct insurance ID card. I have called 6 times (same person answers, so they only have one owner and one employee? ). They have faxed it 6 times in 6 hours. They have faxed the card with a wrong date or wrong VI number for five times. I cancelled this insurance in the next 3 days.

We have been with Progressive for over five years without making a single claim. We bought a 2012 Kia Sorento back in August 2011 and had full coverage placed on it. Every month without fail, our insurance payment was auto-drafted from our account. We moved to Colorado in December and of course updated our info, or so we thought. We received a cancellation notice on February 3, so we immediately called Progressive and were told it was due to non-payment. Our bank info had not been updated, so my wife gave the CSR our updated info and even asked if there was anything we needed to do to be fully insured as the bank owns the car. We were assured not only that we were covered but also that we should disregard any additional cancellation notices.

My truck caught on fire while at a repair shop due to no fault of the shop. After they sent out an adjuster, I was told that the truck would be a total loss but they could not give an amount for the truck until I returned paperwork they were sending me. I received the paperwork of which, it was a request for my title (which is free and clear), all keys to the truck, all maintenance records, 2 power of attorney's (blank of course), release of my vehicle for a storage facility of their choosing for the purpose of finding the cause and release for my personal credit. All of this before a value could be given to me.

Claims: We had a 1994 Coachmen Catalina RV. We had roof damage on it from a hailstorm; we have proof of the hailstorm, pictures, etc. That was in 2010. Progressive claim: denied. We repaired the roof ourselves because if you've gotten an estimate for that sort of thing, it's really expensive especially if your insurance company wigs out about paying for it. My husband bought the canned rubber that you roll on and spent several weekends getting it finished. A year later, there was a wind storm/tornado that ripped through our town and ripped the front of the roof off like a sardine can causing complete water damage and complete and total destruction of the inside of the RV.

I have had Progressive for the last 10 years, been fortunate enough to never have to use it until know. My husband was involved in an accident; the other party was at fault. Both of them have Progressive, my husband has been contacting them regularly since he can not open the boot of the car and the response he gets is that they have not been able to contact the other party and they have to wait until they get the report since they can not determine who is at fault.

On December 27, 2011, a young man who was properly insured by Progressive made a left turn in front of me at an intersection and hit me head on. A police report was filled out and both of us had insurance, he with Progressive and me with American Family. My insurance company filed a claim for me against Progressive's driver. At which time, Progressive did an eligibility investigation on the young man. This is after he already had insurance and had the accident and determined that his application had been falsified in some manner and they canceled his policy, leaving both of us to fend for ourselves.

I purchased boat insurance from Progressive over a year ago. I hit an underwater rock pile in January of 2012 and destroyed the lower unit (transmission) and cause a hole in the power head (engine). Well, I filed a claim with Progressive. The adjuster stated that they would pay for the lower unit ($1,400) but not the power head ($7,000). The power head was only two years old.