Progressive Homeowners Insurance Reviews

I got a renters policy with Progressive in 2022. I went with them due to I already had my car insurance with them and never had any issues. First year of the policy was fine although it was a high price and I was suppose to get a discount on my car insurance but did not. It did not affect my car policy in any way. This year when the policy renewed I was double charged the first month which I disputed but nothing happened. In October of this year I canceled the policy to which the lady was very rude and I was told I would get a refund but did not. I just called to check with them about this refund and was told I still owe them money even though the policy was canceled and I was never notified about owing this money. My next move is to change my auto policy for this company is horrible and I have been with them a long time to be treated so badly.

"Inspector" supposedly deemed our home needed a new roof, citing "missing shingles" (there is ONE tab that is missing from one of the 3 tab shingles), "significant wear", "granule loss", "discolored shingles" (ALL shingles discolor in the sun)....Basically a bunch of false claims. I can't even verify that he was looking at the right home. Worst company I have had the misfortune of dealing with!! ***STAY AWAY UNLESS YOU WANT TO BE BULLIED INTO REPLACING YOUR ROOF.***

After a February fire that pretty much gutted my second floor I put in a claim. Not only was/is the settlement amount incredibly low, it was an insult. They are supposed to be paying 300 dollars a week for "expenses." It's never on time and I have to have my adjuster call over and over to find out what the problem is this month. It was due in October and it's November 6 and still no response. They actually prefer to MAIL the check and that takes four or five days, this when they can send it securely in a matter of seconds with a state routing and account number. Backward? You bet and they flat don't care about your problems. Do yourself a BIG favor and don't hire Progressive. They don't have a customer service department with live people like their car insurance does. Because of this I'll be leaving at the end of this nightmare. A company with good CS is a definite must and this isn't one of those. Too bad they'll lose my car insurance business too.

Progressive increased my premium by 100% to $3400/yr. Others had increases of 30 to 50%, but my policy was more than doubled. I have never filed a claim, and the usual reasoning that "Florida has hurricanes" doesn't apply because others at a townhall meeting had increases but much less, and NONE of them had a 100% increase. I'm selling my home because of Progressive and their unmitigated greed. I will never do business with them again.

Don’t bother using Progressive Ins. They don’t pay the claims. In fact the adjusters don’t even communicate with you. They try to settle for less than half the claim and drag out the remainder with lawyers. I would never recommend them to anyone. They are a nightmare to work with. They take your money for the policy but after that good luck! Never use Progressive Ins. You will be sorry you did. I am!

I called Progressive Home, by Homesite this morning about some clarification about my policy, spoke with a gentleman by the name of (Ri----do) who was the most unpleasant person ever who sounded like someone who hates his job and did not seem happy to be talking to anyone. He was very rude, unprofessional, asked one question and did not give me the chance to answer the question, This gentleman (R----do) transferred my call without notifying me...

On September 29th of 2022, my husband and I obtained and homeowners insurance policy from Progressive to begin on October 1st of 2022. The policy was contracted to last one full year, and we paid for the policy in full at the beginning of the contract for a total of $2,095 as listed in our paperwork. On August 9th, 2023, my husband and I came back from a trip to Colorado and found a notice from Progressive in our mailbox that had been forwarded from our previous address. It stated "Unfortunately, because we didn't receive the minimum amount due requested in a previous notice, we canceled your policy as of the date shown above", which was on August 5th. Obviously, we were both quite confused as we had paid our policy premium in full at the very beginning of the policy period.

System allows you to get discounts if you enter your Progressive policy that you're not actually eligible for at which point you will be billed. Customer service agent cannot see a history of why changes were made and can't escalate to someone who can actually help you. Just a huge waste of time and kind of a bait and switch.

Filed a claim after the cat 5, they low balled me by 135k! Atty says they are dragging feet! 10 months later! Nothing! Except my policy went from 2100 to $4500! So they can just steal your money and that’s that! This is Fraud in my opinion! I paid & they don’t want to honor the contract! Won’t ever buy another house! This is the most corrupt process ever! The mtg co should be responsible! They are the ones that FORCE THIS INSURANCE! Let them come handle the corrupt contractors and drama! I’m ready to just walk! If it goes back to the bank, I would cancel the claim and let it sit! It won’t pass an appraisal without a new roof, doors and windows! They can take the loss! My advice after all this, don’t buy in Florida and definitely don’t use this corrupt company! Stay away. They don’t pay!

We had a very bad tornado hail storm in August of this year, and I had hail and a storm damage to my Siding and my roof, and I filed a claim with Progressive and they dragged it out until December 1 and they denied my claim due to the fact that they didn’t find any storm damage. They said, "It was only wear and tear to me. Storm damage is wear and tear on your property." They were very unprofessional. No one contacting me. No one reach out to me and told me. I called the offices several times. I just think my claim was handle very unprofessional and they did not wanna pay out all my money. I’ve been paying with a them of years over the years and they did not pay out. They so unprofessional, never use progressive ever. They need to be sued.

I switched to Progressive for low rates for home/auto bundle. Upon renewal, my auto premiums went up by 25% and home went up by 60% from when I signed up, with no claims/tickets or change in coverage. They gave a low rate to lure me in, then changed their pricing. It is difficult to deal with this company. The app is terrible. Their customer service is awful. Do not risk it.

I received a letter stating that upon review, they will be unable to renew my policy, due to not knowing the age of the roof. In 2017 filed a claim for my roof, in 2018 had to submit a whole folder about the process of getting a new roof with pictures, copy of the contract, when it was completed in order to get the money from the claim. So now why don't they know the age of my roof? Absolutely refuse to get that folder from the claims department. Why doesn't the claims department automatically put that in your folder? Making us have to resubmit this? You can't be very good if you're getting rid of customers, when you already have the information in your system. I think I call this mind-boggling stupidity. I Just don't get it.

2 years ago, my home was broken into while I was home, several doors kicked. Progressive said the damage was pre-existing. Tell that to 911 while I was on the phone reporting it while it was happening. This February 2022 warmer than normal temperatures, snow melting, heavy rain over night floods all my pool equipment: pump, furnace, 2 fuse boxes, damages the patio, sidewalk, pool cover, fences, everything. I pay extra to have the pool covered. Flood damage is not water damage, not covered. Progressive/Homelite is a complete scam.

I was paying a premium of $1350 a year and chose to switch to Progressive for a lower rate with similar coverage but a higher deductible. First year my premium was less than $900 - the 2nd year it went up to $1350 (not notice or anything) but still had the higher deductible. I was not happy about it but stayed with progressive. The 3rd year I received an email that per progressive I was "not supposed to receive". It was what was being billed for my premium - and it went up to $2500. I immediately called Progressive and was told that they were going to call me before billing my mortgage company and discuss the increase before billing. They did not call me and they did bill my mortgage company and this was completely unacceptable to me. This is more than a 150% increase in my bill in 3 years!

Don’t bother with these clowns. They won’t cover you after finding reasons to NOT cover an issue, then will drop you like a hot rock if you don’t agree to a bunch of unreasonable terms. Not worth your time... plenty of other companies will give you way better coverage and actually cover you... not these snake oil salesmen. Sham company. Zero stars if that was possible.

Avoid this insurance at all cost! We were hit with the worst winter storm in 100 years and were completely out of power for three weeks. Much of the power system for our business was destroyed. The creepy underwriter for this policy (midland underwriters) denied a relatively small claim and refused to help us. Don’t waste your money! Get some other company!

After being accepted by Progressive for homeowners policy they they called a month later and said they drove by our house to do an inspection and wanted documentation on the age of roof and questioned the my front door that is in process of upgraded replacement. Even tho I, after the fact, eventually found their fine print that they do exterior inspections they never mentioned it in any phone communications at new policy signing.

Spent almost 20 Minutes filling out a online request for home Insurance. Last step in the process was to call a phone number to get the quote. When I called the number, I was told that my completely remodeled home inside and out did not qualify because it was built in 1900. I called a friend of mine in a town that has 100's of homes built in 1900 and the 1800's and he informed me that he dropped Progressive because of their high rates and not following through on his insurance claim with them.

They were extremely helpful. They gave me prices of competitors, even ones that were lower prices! The gentleman who helped me was extremely friendly. He told me what all my options were. Once I found a policy I wanted to pay for a year upfront and he walked me through the process and carefully explained how to fill out the online forms. I definitely recommend them!!!

Worse adjuster ever!! Problem June 24 he mailed mitigation check then mailed us 3 check! Now mailing a check for cabinets to reconstruct company?? I have a lot of accounts with you! Looking at other insurance!!! Worse person I’ve ever felt with! Walter waters! Still have not got my claimed fixed.

Company has been fighting me for 2 years over a homeowner's policy where the mover lost thousands and thousands of dollars of antiques. They are deceitful and lie through their teeth. I will now have to hire an attorney to fight them to re cooperate the loss, when it states specifically in the policy this is covered.

We have auto insurance through Progressive and they keep advertising bundle home and auto so I thought I'd try it. We have four Great Danes, 2 of which are show dogs and 1 was number 33 in the country in 2019. When Progressive asked if I had dogs, I informed them I had Great Danes. Evidently Great Danes are on their can not insure list. I guess I'll be looking for a new automobile insurance also now!

I have home insurance from Progressive. Insurance declaration page has NO contact information at all. Only name of the agent. I googled and found general number for Progressive home insurance. Progressive representative finally gave me phone number for my agent. But I was surprised that the number was not in service. Thus, I had to call general number back. Total I spent more than 2 hours to submit copy of alarm certificate. I could do it for 5 min if information would be on my page. It's ridiculous. Why do not provide all contact info on declaration page and prevent customers from losing time on the phone????

I was happy with Progressive until they wanted to increase my home Insurance 178%. Could not get answers to why the increase - just a list of possible causes without any ability to tell me how each impacted me. They said they had no way of determining the impact of each factor they cited. They tried to blame Homesite but I got a quote from another Insurance Company that is underwritten by Homesite and it was almost the same as I was paying. Progressive either made an error or has some odd algorithm that skyrocketed my rate. They said my Insurance Score was worse than before so I believe that may have been the main impact but they couldn't confirm that. Odd that my Insurance Score got dramatically worse when I had no claims and my Credit Score is about the same as it has been in the past at 823.

Our mother’s property is in a guardianship at the Brooklyn Supreme court. The Vera Institute, The guardian of our mother’s property, located at ** has been contracting Progressive whose owner is "Al" since 2011. Al has, since 2011 billed our mother’s estate for incomplete work we had to complete ourselves with another contractor, for work not performed and continually billed the estate with excessive fees. The latest example is to bill the estate to repair a wall he is charging $45,000 to do. On our own, we received an estimate for $5,500 to get the same work performed. Repairs are basically done at fair market value. How could there be such a discrepancy in prices? We believe that this company is engaged in some type of racket with the Vera Institute. We ask that this matter be investigated as soon as possible.

They do not process cancellations, had to call a second time to get them to refund money that was owed to me for overpayment by my bank (another story). They are less than ethical and not professional. You have to follow up on everything.

I called Progressive Auto insurance today to cancel a vehicle I sold. First my policy price raised $20/month because of loss of multivehicle. Then I was asked who I had homeowners through. When I told them Progressive. They had no record of my homeowner's insurance. After searching for my policy, I realized the guy I spent 1 1/2 hours with didn't send me the policy. They said they didn't even have a record of a quote? Funny? He asked all the insurance questions about my house, told me it was going through a sister company Liberty Mutual. But yet I had NO HOMEOWNERS INSURANCE FOR 5 MONTHS???

We had water damage nearly two months ago, My husband has lung problems and the mold from this half-finished project while we wait for approval to continue the repairs has caused him to become sick. The company is stalling and fighting for paying for what should have been an open-shut claim. Their appraiser missed that there was mold and wet boxes when she came. They keep stalling while our house is torn apart and garage full of wet and damaged boxes. I recommend you go elsewhere. This is a disaster.

It took two months to decide that Progressive does not honor what they've quoted. In July 2019, based in their quote I've had paid $357 for 6 month period, in August 2019 they charged me $42.00 due to an "adjustment" since I did not bundle my home insurance with them, which by the way they quoted $350.00 over than my actual provider; now in September 2019 they are charging me $427.00 more, base in public records showing that my 2 boys are living with me and they've decided to add them to the policy?

I have had Progressive vehicle insurance for over 10 years. Recently I utilized them for Homeowners Insurance when purchasing my house. Three days before closing on my home I was informed that Progressive was cancelling my policy, claiming I needed to completely replace my roof. Neither my appraisal, nor my professional home inspection indicated any need for roof replacement. My inspector stated our roof probably had about 4 or 5 more years of life. I provided Progressive with a copy of my appraisal and my home inspection, and requested that my policy be reviewed by a second underwriter. They simply sent me an email stating my documentation was insufficient and the policy was still to be cancelled. I will never work with them again and would advise everyone to avoid them.

The dock and boat lift at our Florida house were damaged by the seawall which failed during hurricane Irma. Since these would normally be covered under "other structures", Progressive's financial liability under our hurricane insurance was limited to just over $3500. Instead of paying the claim, Progressive spent hundreds of dollars on an adjuster and a structural engineer to come up with reasons not to pay.

I've had Progressive home insurance for eight years. I recently reported a minor dog bite incident. I did not file a claim, and I don't believe a claim will need to be filed. I received a refund check in the mail today without even a notice of cancellation. I contacted their customer service, who informed me that my policy is being cancelled because of the reported dog bite (keep in mind no claim has been filed). They didn't even have the decency to talk to me about the issue and outline what our options are... I assumed my premium might go up, but I had no idea they would cut and run. I have had their auto insurance for ten years (never filed a claim) as mentioned previously homeowners for eight. If you're looking for an organization that values customer loyalty, do not do business with this company.

Progressive discontinued my first home owner's policy in October of 2018. When I was asked to change the underwriter, the amount went from $250 a year to over $1200 (this included partial payments fees not necessary) for the same annual coverage. I cancelled my homeowner's policy on 3/8/19. When I received my refund, I expected to be reimbursed for the $140 that I was initially charged for the unused partial payments fees (my bank and I paid the total policy amount up front). Progressive should have reimbursed me the $140 overcharge once they realized the policy had been paid for in full at the beginning of the policy period.

Had some roof damaged and it was brought to my attention that Progressive had insured my starter $169000 home for $298000. Shame on them for taking advantage of a young buyer! Now I will have to pay for a new roof myself. Why have insurance?

Progressive insurance is a very poorly organized company that will lead to a frustrating problem. I insured my home and paid in full. Two months later, I got a telephone message stating that they looked me up on social media and found pictures of a dog that is not allowed on the policy and thus, policy was pending cancellation. I have a Scottish Terrier. Perhaps they saw pictures of dogs that I liked on pinterest? Regardless, they informed me that I have 30 days until cancellation. I got a new insurance, again, paid in full, now waiting for my refund from Progressive.

I have been a customer of Progressive Insurance (both home and auto) since 2005 but they no longer have my business. They left me without homeowners insurance and failed to provide notification that this would occur. The business relationship between Progressive and Ameriprise was dissolved at the end of August 2018, which resulted in my insurance being discontinued. Neither company would take responsibility for the situation. Progressive forwarded a copy of an email that they claimed to have emailed me but there is absolutely no record of me receiving such an email. They also claim to have called but there were no missed calls on the date they claim to have done so. My phone number and email were all verified to be correct in their records. These claimed attempts to notify me seem rather lame when so much is at stake for the customer.

We have had a roof leak and have never filed a claim. Progressive uses a company, ASI that is supposed to handle our claim. They seemed to be good at first sending someone out to tarp the roof and pull up our brand new carpeting so nothing would mold. That was about a month ago. No one has even bothered to let us know what they are going to do moving forward after multiple phone calls the man handling our claim can’t be bothered I guess. The adjuster told us that after they okayed ripping up our carpet and leaving a hole in the drywall that they won’t be giving us enough money to meet the deductible no matter what the cause is.

Switched to Progressive home and auto to save some money. Was never asked about my animals. One day at 1 pm one of their people decided to show up at my house. My dog did what he is supposed to do and barked and intimidated the hell out of the guy. Long story short, now Progressive won't insure my home because I have an "aggressive dog". My dog is an American Bulldog which is commonly mistaken for a Pitbull but either way, he did what he supposed to do. You would think I would get cheaper rates because absolutely nobody is coming into my house without my permission but Progressive has to deny us. I will gladly pay another 120/year to Travelers who know what kind of dog I have. This "dangerous dog" list is complete **!

Progressive gives me peace of mind during bad storms. I don't have to worry if anything happens to my house. They respond quickly to my calls and the insurance inspector is very helpful. Their price was right for the amount of coverage I needed. I shopped around a little bit but they were the best with customer service, response time, and timely payout for repairs. They should offer good customer discounts and discounts if you've been a customer for a long time with no claims.

Progressive was the cheapest at the time, and I didn't have to go to them I just used the computer. They were easy to deal with. I was able to do everything online. It has been ok and it was the coverage I needed.

Progressive was the cheapest option for the coverage that we needed and was recommended by the agent that we have been using for several years. We also liked that there is a local office. But I think homeowners is relatively expensive and I don't feel like the coverage is sufficient in some cases. I also don't think the policies explicitly state what is or is not covered.

I have shopped around to compare prices and found this company to be most reasonable. I have them for many years. You get comprehensive services which I like. They are easy to work with. The rates are reasonable and customer service is good. Response time is quick, too. I would recommend them to friends and family.

I like how comprehensive their service is and how easy it is to do business with and I don't have to worry about anything doing business with them or with my policy. Also, I don't have to chase them to get an answer and the answer very quickly and readily.

My husband and I are using the company prior to purchasing a home to cover our car insurance. This company seems to have good rapport with people. It is in good standing with people. It seemed to provide good customer service and I have not had any issues with company.

The policy covers all of my needs and the company has great customer service I feel I can rely on. Other policies I looked at also cost more and didn't cover all of my needs. Anytime I have had to contact Progressive they have been very helpful and knowledgeable. Any time I have dealt with them they have been very courteous and also helped deal with my problem in a timely manner.

Friends had used Progressive with good results and they had recommended them to us, and we had a positive experience, too. They are very good at what they do, and very helpful. Their advisors and staff are very friendly and pleasant. They are always accessible, any time, and they explain things well, breaking them down in understandable, clear terms. There are no hassles at all with them. Also, my policy is flexible. I hope they make prices lower and possibly have more payment options and methods. Also, they should make pricing options more clear, and spend time addressing costs only, or have a separate category for this.

There are plenty of other insurance agencies out there but with mine it's easy because my family have worked through them for generations to come. They are reliable. They keep me updated, and secure with my faulties of the property, hurricanes, tornadoes, water damage etc. But I dislike the fact that sometimes it can be a hassle to get through burdens like when a tree fall in our yard into a neighbors yard and they won't accept our insurance coverage.

Progressive's price was great and everything about it. The customer service was good as well. But there were better prices out there. They should look at other prices and change. The company needs to do more and the company needs to seek other people out to get some updates on prices, they should do some survey to understand their customers. The prices need to come down. Insurance should never be this much.

My family has used Progressive Homeowners Insurance for years because they have always taking care of my family and kids and I will always respect them for the great service that they provide. I like that they seem to care and that they are a dependable company. I have been very satisfied with the product.

I like that the policy is broad. It covers damages to the entire property, inside and outside, especially water. Since I live in Florida, a hurricane zone this gives me comfort. The way to file a claim is simple. There is no need to call and deal with a representative with endless questions. It can be done on a website making it easy. The company is one that I have used before and that I was satisfied with. So I have no doubt that I will continue to be pleased.

Progressive was suggested by my mortgage company when I bought my house. I like the fact that I can bundle my car insurance and my home insurance and receive a multi-car discount. I like that it's bundle in with my house payment as well. However, they are a little more high priced than other insurance companies. Also there is not an agent's office that close to my home. When something happens I like to talk with my agent in person.

Being the closest insurance company to the house, Progressive is easy to get to, and they're easy to somewhat understand. Their people are friendly and they try to explain stuff. They also have different tools now to make it easier to look up information, including a mobile app. I like that you can bundle everything and have a lower rate, which helps make it easier to get things done. Also, we can get different items that we might need for the future and subtract things as well, without making the policy too high. I just wish they could make the policy a little easier to understand, and to have more stuff to include with the policy, and friendly people to help out with policies, on what you want or need to have.

My sister has insurance with this company, and after moving to Jacksonville Florida for Miami I was looking for a new insurance company. I need a good insurance company to protect my new house and my family. And thanks to my sister I have a great insurance company and I can go to bed every night and feel very secure. If I have a problem or a emergency like when my roof was damage because hurricane Irma they took care of the payment very fast and I was very happy with the job. They improve my roof so much. Now my house looks great.

Our Progressive Homeowners Insurance policy came with the realtor. At first, I was going to change it, but for the amount of coverage, I initially believed it was a good deal. Then, the increases came, but all in all, the company's excellent reputation was the thing that kept me with this company. I like that they have a comprehensive coverage for most problems that befall a homeowner, a claim adjuster that responds in a timely fashion and a representative that will suggest updates or modifications to the policy. But sometimes, I think the price of the policy could be reduced and not lose coverage. Also, their policy could use a little more a of the layman's language to convey their meanings. The rate adjustments could be a little more relatable too.

Progressive has reasonable rates, good service, quick enrollment, very little red tape. They provide decent coverage on the home but high deductible. The policy was ample for my needs at the time but I prefer more coverage when I can afford it. Coverage limits not very high and they do not pay claims as readily as Allstate, AAA and some other insurers. Nevertheless, they have the lowest rates of companies I sought quote from.

I have been a longtime Progressive customer. I started when I was needing Renter's insurance and when I bought my house I had found it easier to stay with Progressive through the years. I am part of their loyalty program that allows me discounted rates. They have been progressive in every aspect of insurance coverage with me and my needs. Easy to contact and speak to if I need to amend or change items on my policy. Easy to do business with as well. They provide the coverage I am looking for with the pricing I am also looking for. I have them for my auto and motorcycle insurance as well.

They have reasonable rates, comparable to others but they have a better reputation. This was a better fit for me. They also have great customer service. The employees are very pleasant and helpful and easy to deal with. They explain everything very clearly. But I wish they had a local office. I am of the generation that prefers to speak to someone face to face and one on one with a designated agent. Other than that, I'm very pleased.

They offered the best coverage for my family's needs. I know that whenever I need information they will always respond as quickly as they can. I love how they bundle all my insurance needs and I get a discount for bundling them all together on top of paying every 6 months instead of every month as well. They are always working with me to make sure my needs are met even during the months that I do not have a payment due from them. They are very attentive and I like that because with previous companies I pay the bill and that is pretty much it.

We have bundled insurance, we cover our RV, motorcycle, autos and home. We have used Progressive for a long time. They have reasonable prices for the same coverage as more expensive companies. When there are items I don't understand I ask the agent to explain them. The policy is pretty clear and easy to understand.

This was the best priced policy, and I already had other policies with them as well. It was great that they offered the bundle pricing. I like how easy they are to work with. They were able to give me a quick quote when I needed it and have given me consistent service ever since! I love my insurance company and I think they do a great job. Super awesome and amazing!

They do a great job in all aspects. I love that they make it so simple. My initial visit with the company was just for a quote online. I went further as to speak with an insurance salesperson. They laid everything out for me. They also helped me in choosing what would be best for my property as to its location and the chances of different things being able to damage it. I also love that they bundle all of my insurance needs in order to save me money.

Rates were very affordable and the employee who sold me my policy was especially knowledgeable and kind. She answered every question I had without hesitation or lies. I like the fact that the deductible, if needed, is taken from the settlement check which means I don't have to come out of pocket with anything, especially in a time of need or disaster. I love what they stand for as a company who serves my needs. They are a wonderful company with great employees. Their business practices are so great and I would recommend anyone to go ahead and check them out to get a quote.

I went on Google search, and found some reviews from current Progressive customers. In addition, I looked at each company's pricing and their coverage. Progressive has a very reasonable premium cost. It covers a lot of the important things that I care about and doesn't force me to overpay. I have yet to make a claim on the policy. Hopefully, they will honor it. Overall, pretty satisfactory.

We chose to go with Progressive because they were the cheapest company. We may shop around in the future for better coverage but for right now we need the cheapest available. The coverage is not great but I suppose you get what you pay for and we aren't paying a ton for it. So for now it works for what we need but we will up our coverage at a later date. The customer service was decent and I liked that they didn't call me every two seconds after I requested a quote to get me to sign up with them.

Progressive was offered first and made sense. I did not need to shop around or get different quotes from multiple companies. They seemed to be open and honest about how they compare. They are knowledgeable, informative, easy to contact, office front, communicate well, affordable and friendly. Great customer service and easy to understand the employees. But they could do a better job of making insurance, claims, and coverage easier to understand. I think all insurance companies could do a better job of that.

Used an insurance agency who recommended Progressive as being the best for me. I have recently considered moving to another that is quoting me less. I'm not sure they have as good a reputation though. Progressive is not too expensive. I hope to use it sometime in the future to replace my roof. I've had some leakage through it. I'm worried about some of the trees in the back also. I pay all my bills on time so if I ever have to use it I expect to get excellent service.

I have been with them for a while now & I feel as though they know what my wants & needs are. If I need to change something up, they usually make it very simple and just ask a few questions. Most of the time I can make the needed changes via phone or email. Whenever I have to file a claim, they make it easy for me. I don't have to go through a lot of red tape each time I need to file a claim. They explained to me the coverage I have on my home very well. But they should have more detailed information about the coverage of pets & personal property, I am not 100% certain how all this is covered. Do my items get replaced at 100% value or is there a lesser value if they are older. Do I need to have special insurance if I get a pet and if so, what does that cover?

I choose progressive home insurance so I could have all my needs in one place. Progressive insurance covers home and auto. If problems arise with my car or my home, Progressive insurance is the only way to go since I have had Progressive for many years and have never had any problems and provides great coverage. They have always done me right and I would not change. I like too the way my auto insurance has always been handled.

Progressive is one of the only ones available in this rural area where you can actually walk in and see an agent. I like the friendliness of personally knowing my agent. Progressive also covers all property at replacement value. But it is high cost and would like to be able to get something cheaper in the in near future. However, I like being able to see an agent face to face so probably will keep it. Other brands cannot do this so this is nice.

They offered a good deal and I already had car insurance with the company. They are innovative and helpful. Progressive protects the most important aspects of my life. It is useful and needed. Great job on offering personalized accounts. It is a great experience.

I like that you can pick and choose options in order to pay what you want to pay within reason and you can fit your policy in your budget. Most companies do not offer that or anything like it. Very easy and comfortable overall.

Easy doing business with Progressive without any complicating issues. I have peace of mind. I would improve Progressive's website features. The pages tend to load a bit slowly and are not very engaging. It is a boring website. But other than that, Progressive is an established company with positive reviews and word of mouth recommendation. This homeowner insurance policy was recommended by a trusted member of my immediate family. Recommendations by a trusted person always has positive effect and reason to pause.

I love that I'm able to bundle with car insurance. Being able to bundle is a great advantage over all other companies and it gives me a more affordable price rather than pay separately and paying double. I also love how friendly and dedicated the employees are. Any questions or concerns I have they are able to answer in a timely manner. I have never had any issues with this company. But even if there was any issues I'm sure it would get resolved quite easily. I chose Progressive because it was easy and convenient and a great price. But it would be better if the price of my insurance cover go down.

I like that I can pick and choose how I want to insure my home and that I can bundle with my car insurance. I also like that there is low rates, and as time goes on the rates become cheaper. I chose Progressive because of the awesome coverage I had with my vehicle, it just made sense to keep with the same company. I also got very good recommendations for other people that it is an honest provider to go thru. Others have had trouble with the claims they have submitted taking too long, but this has not been the issue for me.

A family member said to go to Progressive and I did. We drove there and talked to an agent. I found what I needed there. I like all the features my insurance has and the amount of coverages is good. They keep me protected if something should happen to my home.

Progressive is a very good company. We had State Farm before, but we are getting a better rate from Progressive for the same coverage so it only made sense to switch. It's an excellent policy that covers everything I need to be covered and a good rate.

I like having multiple insurances with this company and it gave me a low rate. Not the lowest but the coverage was better than others. The customer service is very good and I like that I can add or change my coverage at any time just by going online. I had car insurance with them already. The bundle rate was better and it would be too much of a hassle to switch and go with someone else. They were very easy to deal with when buying our home and the whole process was seamless. I have not had any issues with this company and when we made claims they were handled professionally and quickly. They explained everything it detailed and answered all of my questions. They were responsive and understanding of the situation.

I chose Progressive because I am a home owner and I got a discount. I bundle all three of my vehicles and home for one low price. All other policies made me feel like they either did not cover what I needed covered or were for non-home owners. I also like that if I need to change something they do not make me pay the difference up front. But I would improve the customer service. Some of them don't know what the answers are to your questions. They make me feel like they are just reading from a dialog page.

It's the cheapest in this area and I like that I can pay monthly makes it very convenient. They know their stuff and not afraid to dig a little deeper to get a better quote and all things that are needed. I didn't like the fact with having a freezer break down, they needed a bunch of info from a fix it guy first and that was going to cost more money than replacing the food in the freezer so I lost out on the food but it's the breaks of life. The staff is very friendly and they know a person by name when you walk in the office. I've dealt with them for numerous years and will continue with them until I can't any longer.

I checked around for different insurers and found Progressive to be the right fit for us. We bundle our home and auto together to save money. Bundling the auto it made the warranty most affordable. I like the Progressive coverage and the price. I like that this also gives you coverage for your car if you have a flat tire, lock your keys in the car or any emergency that you might have. But I would like debris coverage...with high limits. Just in case. It would make me feel warm and fuzzy. I would make the whole thing more affordable...home and auto. Overall it has been a good experience for us.

We have tried many other homeowners insurance companies but Progressive was the most reasonable. We also like the fact that many of our friends and relatives have this homeowners and recommended very highly. But I would like the premium to be lower. I am on fixed income so it's expensive to keep up with it. I have never made a claim but it keeps going up. But I am happy with my insurance... It's one of the best homeowners insurance.... I have never had a problem or issue with this insurance company so far.

Easy to get approval, was fairly painless and was able to get my policy taken care of in a short amount of time. The process was simple. Best price available and it was from a trusted provider. The old policy was probably $1000 more per year than this one, so it was a pretty easy choice. However, I would always like it to be cheaper, but it is what it is and there isn't much I can do about it.

We use Progressive for our car insurance and offer discounts to bundle. They are very affordable and they cover a lot of things. I know some companies who do not cover everything that we needed. We looked at other companies and Progressive fit our budget. The company has been quick when we had to call and make a claim. I would suggest them to family. We love this company and have never had a problem with them. I hope they stay around.

This homeowners company has given us the best rates for what we needed. While researching it had the best reviews from the companies we were considering. My family has liked their customer support for any interactions we have had with them and the options they offer us for our policy.

I chose Progressive but then I switched to Esurance for better price. I chose Esurance only because I need home insurance for my mortgage approval. However, with Esurance I don't get the roof coverage as well as other company. The roof was only covered according the age of the roof even in the case of hail or wind damage. They cover as little as 20%. I find that is a bummer!!! I like Progressive a lot but I wish they had a better price quote for bundle than others so I can go with them - Bundle discount when I have both auto and home policy. It is nice to have a discount to save money when I could trust the company cover my car and home.

I have insurance not only for my home but as well as car insurance through Progressive and it works. They have kept me quite satisfied over the years even when I had hail damage and water damage from my water heater exploding. Progressive has been consistent for the last couple years. The pay has not increased at all the last few years. It did a couple years ago and that's when I started looking around for a different insurance but found their companies to be even more expensive. I think my insurance is overpriced but comparing others it actually is not bad. I live in a mobile home and the insurance with Progressive is close to 800 a year. To me that seems ridiculous.

Progressive provided lower prices with more coverage than other companies. Overall they had the best and most reasonable price for the coverage I was looking for. I like that I can go online for just about everything. The app is very convenient. It's not necessary for me to sit on the phone to wait to speak to a live person. I like that I can customize my coverage to fit my budget. But I dislike that the driving monitoring app did not substantially reduce my payment. I would like to see an option to split monthly payments in two payments. I'd like to be able to pay half at the start of the month and the other half near the middle of the month.

Having Progressive homeowners insurance means so much to me because I know if I need to use it my agent is as close as a phone call. I also know that if the need arises they won't cancel because of a claim! It just made sense to have 1 place for insurance Vehicle & home! It just works good for me! The premiums are reasonable & competitive! I am happy with my Progressive insurance & the only thing I could ask for would be if the premiums were free. I have had Progressive insurance for over 15 years. I get a discount because my Jeep is also with Progressive & I am confident any claim on my house would be as expedient as the claim I had to have on my Jeep 4 years ago!

Progressive is widely known. Their insurance was the most affordable at the time and consultant was very nice helping us along the way. They offered other services and bundled discounts that helped us make a decision on the company. They are friendly, honest, easy to reach and always available. They are quick to answer any initial claims. However, they raise rates often and sometimes large amounts at a time. Also, claims can be a hassle with homeowners with getting payments in a timely manner. Other than that they are a good company to work with on insurance needs.

I like that they keep things simple and yet are customer focused and give good rates. They have your back and are always available to speak with you and help. Progressive could stand to make their website a little better. It's very plain and not sophisticated at all - could have more resources on it. Nevertheless, I chose the company I did because they also hold my mortgage loan, so it seemed simpler that way. I have many other products with them.

Progressive has the lowest rates and best coverage and I have had experience with them in the past with other properties. I like the cost, coverage, ease of communicating with my representative. They are nearby and always available for my questions or concerns. They have been great all the time and I would not consider leaving them at this point. I am very satisfied!!!

Progressive is okay, however, they are expensive and hard to work with. When we filed a claim they were difficult and didn't want to approve us even though our neighbors on both sides that we share a roof with got approved after a horrendous hail storm. But we picked them because we had car insurance through them at the time, which ended up saving us a little bit of money in the long run.

Progressive was easy to set up, offered through our bank that carries our home loan/mortgage payment. Easy to keep track of just one monthly payment for mortgage & insurance all-in-one. Also, the rates are fair for the coverage offered. Reputable company/brand that we trust. When we had to file a claim, it was a fairly easy process & paid out in a timely fashion. They possibly could add loyalty rewards for long term customers though.

They were more helpful in getting me to understand the different policies. I called probably 6 insurance companies and Progressive's price was better. Simple and easy to understand terms, many insurance companies speak gibberish and policies are hard to understand. My only issue would be the personality of their customer service reps, maybe be more personable with customers. I try making them laugh a bit and it's like talking to a recording almost.

When I did my research I found that this company had great rates that I could afford and good customer service to deal with your needs. Also, this company knew what I wanted and they went out of there way to come up with a plan that satisfied my needs and a policy that I could live with. I believe if I needed them tonight they would go out of there way to help me.

This insurance is bundled with my auto and by having them as my provider, discounts both home and auto. Obtain perks for longevity, service, extra value items. It's a win-win. Other homes I had different providers and none compare to my current provider. Progressive is the best in the business to me. Everyone would want lower rates though.

I was referred to by a friend, and I was quoted the cheapest deal with the option of bundling my vehicles and boat as well which saved me even more money. I have been able to bundle other insurance with my homeowner's insurance to get a better deal and I always receive good service when I have called or received a call from my agent. They need to keep me more up to date with what new things or deals or savings are available though.

I know other homeowners who have Progressive. They were highly recommended. Rates are good too. They are easily accessible either through phone calls and/or internet and/or text messaging as well. Representatives are very nice, kind, knowledgeable, and understanding. Other than lowering their rates there is nothing I would like to see changed. They rank a 100 in my eyes. Very pleased with them.

Information is hard to follow and so many pages to go through, lengthy language, and annoying. They take a while to respond to emergency stuff. But well known and Progressive had lower rates than other companies. Also good commercials and feel secure with them. Good coverage and did not raise rates with issues. Good prices for what they are willing to cover, would use again. Natural disaster coverage, feel like they care, feel secure with them and what they offer.

I liked and choose Progressive insurance because they gave me a fair price for what it covered. I checked around first before I choose them and they seemed to be the best for the price if I had er deductible but it seems to be ok for me. It has everything that I need and it met my needs so I am satisfied with it.

I like the simple policy that they offer, nothing confused, nothing hard to believe. Since long long time they have a very good program for their customers, and my family and friends recommended this insurance and company. Progressive offers what we need for homeowners insurance, and the other companies are too many complicated. And the best part of all of this... is the fees for the main insurance, is more attractive over the others in the market. I really like to improve the utility bill though, they have many items and we need something more simple. The minimum payout must to be lower too, because this insurance can be paid in the long term and more customers will be happy to be part of the company.

Progressive was recommended to me by people that had a lot of experience with insurance companies in my state. Plus I had very positive experience through Progressive with a car I once owned before I became a homeowner. They are always very helpful when you have any questions about just about anything, as long as it is somewhat related to home or auto type subjects matter. The cost is too high, but then I think everything is too high. I can afford it, but have never made a claim. I am fortunate living in an area without such things as hurricanes or earthquakes.

Progressive's premium is low and half the premium of my previous insurance, yet it covers the same thing and the same value. However, Progressive needs to do something like that one insurance does if you have no accident and lower the price on the insurance the longer you have it and don't use it. That would be a good incentive for their customers and would keep more of them too. Insurance must be a good business to own because there's very few homes that burn or flood. Progressive could also reduce the deductible.

I had my three vehicles insured through Progressive already so I just had them add the house. It was super easy for me to do. I choose Progressive insurance because they are one of the cheaper rates than other insurance companies. Bundling discounts is pretty awesome too. But I would like to have more discounts for long time customers. Show appreciation for loyalty. Keeping insurance for long term can be hard for some, so rewarding their loyalty would be cool. Nevertheless, I got discounts for adding the house, and my rates are cheaper with three cars and three teens.

Progressive has great pricing and great customer service whenever I call or email. They are always friendly and willing to help with any issues or questions that I may have. I had previous experience with their auto insurance coverage so I was familiar with the company, their policies, customer service and their pricing and I knew they would be right for my homeowner's insurance policy as well.

I was looking for a homeowner insurance policy, the one that they offered met the criteria I needed. They had a better price compared to other companies. But like most companies this one is only concerned with the bottom line, don't let the commercials fool you. They do not care about the actual consumer. They only care about the stock price. They need a better web presence and web app. It's hard to get the information you need. Usually, I need to call and spend hours on the phone to get the information from an agent. It often counters info on the website.

This company is great and I trust this them fully. I already have my auto insurance with them, and I received a discount for bundling my home and auto policies. Plus, they were the cheapest I found. I like how the process was easy, starting from the quote process, all the way through the actual purchase of the policy. I really liked the customer service I received.

Progressive gave me the cheapest quote of all of the other insurance companies that I checked on. I like how I can insure both my vehicles and my home and am always able to add on any other's vehicles that we might purchase. They have a great customer service and they are always there to answer my questions if I have any. I like being able to do all of my insurance needs online as opposed to have to go into an office. I like being able to call the 800 number should I need to do that too. But they been actively raising my insurance periodically and I don't have any coverage other than just liability that is required by law so I can't figure out why it keeps going up.

I like Progressive. I was able to bundle my home owner's insurance with my car insurance and that made it cheaper than getting them individually. It's also easier to make one low payment each month to cover both of the policies. I wish they offered more levels of the insurance though because I live in a smallish condominium. My condo is not going to be a place of great expense and I was hoping to get more of a break on the cost.

Progressive was the cheapest option that offered everything I wanted. It was easy to purchase and use which also makes it great. After viewing other policies this one just made more sense to me. The policy is simple for me to understand which makes things much easier to figure out. I also like that I can get online and view my policy as well as make any changes that I need. It is easily accessible. Making it easy makes a huge difference in how I feel about a company.

Progressive insurance the sub Homesite failed me my family. My son is sick 12. The apt I was in leaked through the ceiling big holes. They wanted me to get a plumber then said I had 10 days or I'm cancelling your claim. Progressive never said they were sub it. They deceived me. Lied. What can I do. There was a kid Jacob **. I just want to have his license pulled. I'm so furious.

I change my homeowner insurance from State Farm to get insurance bundle discount from Progressive. Biggest mistake in my life. We have a few monsoon here in Phoenix and now my roof is leaking and I contact Homesite and the adjuster show up 1 day late to check my roof and the leak inside and say is gonna try to help me. 2 days later they get back to me with $3000 to fix my leak and fix the roof and they told me they recommend to find someone to fixed for cheap. That way I can keep some extra money. They refuse to pay for my roof. Worst insurance company.

My homeowners insurance was raised almost $300. Never had claim. Said it was debt to ratio. My credit is in the 800's. After hang on phone forever said they would do review and send paper copy of insurance. Never done. Will be looking for new insurance. Happy with car insurance... not homeowners.

Had an event last December that flooded the house. I am disabled and my wife was pregnant and they gave us a fraction of money to repair the damage and still have not paid us for our personal items which is over $80,000. They had the nerve to tell us to produce receipts for everything that was purchased even though that pictures and another insurance adjuster saw the items and the Damage they try not and will not pay out claims unless you sue them or get a public adjuster. The adjuster was very rude and disrespectful towards us and Progressive even only put the policy in my name and not my wife and they knew that I had health conditions and had a near-death event which would have left my family in Dire Straits had the event occurred a couple of months earlier. Then to add to injuries they increase my premium by 35% which raised up my mortgage.

I bought homeowner insurance with the company. I paid my policy up for a year and someone broke into my condo and now they are giving me a hard time of paying my policy off and the third party company they are working with. ASI their customer services is the worst. I will never refer no one to neither company at all.

Buyer beware! Progressive has re-sold my homeowner's insurance to 3 different companies in the 3 years I have been a member. They also have upped my premium all 3 years while also upping the deductible 5x the original amount. There must be zero oversight by any regulatory agency as I am sure there are many others out there with similar stories. I have never had a claim with them but God only knows how they would screw you. If you had similar experience with them please share so others will steer clear of these crooks!

We had a fire Aug, 2017. Well it is Aug, 2018. We have not had our claim resolved and our home is still in disrepair one year later. Progressive does not want to pay to bring my home to its original pre-fire condition. They have sent a second rate construction company to give an estimate that is $11,000.00 lower than our lowest estimate. We will have to either pay for materials and try to do the work ourselves or pay out of our pockets to restore our home. We paid our premiums in full and on time, they will take your money and if you have a problem, they will not help you. They immediately increased our home owners by $800.00 per year once we filed a claim. Stay as far away from this carrier as possible. Absolute nightmare, left hanging in the lurch without of pocket expenses and my home a mess for a year now.

On July 21, 2018, a storm hit and burn out my AC/HEATING UNIT. I have no air in the house and it's been over 90 degree weather. I called and filed a claim, I asked to get place in a room or a coolant unit. They decline. Per my policy I have coverage. They told me since your house is still liveable we cannot provide room or cooling unit. How is a house still livable with the thermostat saying over 95 degrees in the house. When the HVAC company came to see about unit, The tech stated that I will need another unit and everything will need to be replaced from the outside and inside. When the tech turned in paperwork to my claim adjusted, he lied on the report and said something different. My adjuster told me that they will not be paying for any damages. I called and did a customer complaint on the tech cause he told me one thing and turn in something different.

Worst customer service I have ever experienced. Unfortunately. I had to file a claim due to a storm that hit my area on June 24, 2018. I had to call every day just to get information. I asked on several occasions to speak to a supervisor or manager and to date have yet received a call. I will NOT renew this policy and would not recommend them to anyone. Also, will not renew with Progressive.

Progressive starts you with a 15% discount on new homeowners insurance but that goes away 5% a year for three years. That allows Progressive to seem cheap. Our homeowner's insurance went from 1300 to 1850 per year this year with no notice or explanation. We have not filed a claim. They overvalue your house but then change a percentage deductible which leaves you with a huge out of pocket for a theft or hail. They are all show but it is a terrible company. We switched to State Farm.

Progressive sent me to Homesite, which turns out to be a non-accredited company according to Consumer Affairs. There was zero notification that I had been redirected to Homesite. I get to the page to bundle car and renter's insurance and it gives me the price and I think it's reasonable so I do it, giving them my debit card information. Then it says, "Congratulations on your renter's insurance, would you like to get car insurance now???" I'm like, "Where is my car insurance???"

I bundled home and auto insurance back in March 2018 (I thought). I cancelled my previous home insurance. Progressive then screwed up and never started my new home insurance with Homesite. So my mortgage company informed me I didn't have insurance on my home for 1+ months, and now they are charging me $570 for just the few weeks I was "without" insurance. Progressive and Homesite are completely UNWILLING to fix their mistake. They claim they can't retroactively start my insurance and they are unwilling to credit me for their mistake. Apparently their mistakes are not their problem. And they care so little about their customers they are willing to lose them for life. Don't get suckered into switching to progressive. Just a horrible, horrible company to deal with.

I have never had to use the insurance but it’s $100 lower than the other one I had so for that I give Progressive a 9. Thanks for the lower price, I can pay other bills.

Have been with Progressive insurance both auto and homeowners for approx 5 yrs. Yes, sometimes the rate might be slightly higher than the competition, but reputation based on research, tells me the dollars invested are well worth it.

We closed on our house on 03/30/2018. On April 4th our AC unit was stolen. Progressive refused to cover the claim because we had not moved in 4 days after closing. This is legal, but not moral. The clause in the policy is intended to keep people from insuring a house they do not intend to live in from insuring it as if they do live there. It was not meant for situations where you close and simply have not had time to move in yet. WARNING, FLOW DOES NOT PAY!!! AVOID AT ALL COST!!!

They increased my rate during the same policy year without sending me any notification. The only update that I got that it changed was the notice my account was billed. Attempted to call to get more information and the automated system hung up on me twice, which just added to my frustration. It is a very bad sign when they do not want you to talk to a person. I think it is time to change providers since my policy is due for renewal soon.

After a previous cancellation of our homeowner's policy due to a dilapidated swimming pool in 2014 we contacted Progressive for a homeowner's quote. We were upfront about the cancellation and the condition of property and pool. We provided extensive documentation including pictures of the condition of our home. We were assured there were no issues in covering our home for the upcoming year.

Progressive has dragged their feet for over 2 months in fixing our roof leak. We had several promises to get it fixed quickly, but no results after 2 months. I would rate them zero stars in customer service. Now in seeing complaints to Consumer Affairs they have a terrible ratings record.

The very day I wrote the scathing review of Homesite Insurance I received a call from my adjuster telling me that they were going to cover the whole job except the oil tank itself and its contents. Good news. The reason I gave Homesite 3 stars is the investigation could have gone lots faster. I feel that three weeks without use of the oil heat is a bit much. Beyond that everything is a go for the completion of the cleanup. Homesite is a good value but a bit slow.

Hurricane Matthew hit N.C. hard in Oct. 2016. Our yard was flooded up to our front steps (we had our house built up because of the potential of flooding in our area). Almost a week later, the water had subsided enough for us to check for any damage due to the wind and high waters. Other than a few shingles and outdoor items blown away or ruined we felt blessed. Then we checked our backyard! Our inground fiber glass pool was almost drained and had our lawn chairs and an anti mosquito bowl (about 20 pds.) were inside the pool. We immediately entered the pool and removed the items and were sick to see a crack in the bottom of the pool.

To make a long story short, I was promised that my claim would be quickly handled several times. I was in a no fault accident, I provided everything they required and took extra steps to ensure things would be handled quickly. I was promised to my face 6 days after the accident that my check was in the mail, everything was settled, and I should be driving again no later than the weekend. Here I am, a month after everything, still paying for insurance while being ghosted by my claims agent, supervisors, even the agent who sold me my plan in the first place. Looks great on paper, but pray you never need them for anything but that.

I was with the company for renter's insurance for over 2 year, no problem. I called in March 2017 about something and the agent convinced me to add water damage coverage for ONLY $8.00 more a month. I remember this conversation because we talked for a while, just so I can make sure there were No Hidden costs. Well I got the email telling me the $8.00 was coming out my account AND then $128.00 taken out too! I didn't get an email about that! When I called, they tried to do a Jedi Mind Trick on me! When a policy is renewed we ask for a down payment amount yada yada. Wait what?!

In December of 2016 I changed my home and car insurance to Progressive. A Week before Christmas they wrote me an email, not even a letter, saying they give me 5 days to get a new roof and get my house painted or they will cancel the insurance. My roof was older, but not leaking, and there was only a little paint that was chipped on the house. I really got my house reroofed in the timeline, but since the deadline was December 28, no contractor was able to do the work, since it was too cold and most were on vacation. Progressive was totally unresponsive, even after my contractor talked with them on the phone and asked them to extend the deadline! They still canceled the insurance! I really think something like this should not be legal! Where are the consumer rights here? This insurance company is a rip off!

Customer service is poor to mediocre. There appears to be no human involvement in the underwriting process. They create policies without accurate information (they didn't know what type of roof was even on my home, and I'd had the policy in place for nearly five years before I filed my first and only claim). They raise your rates every year and communicate this to you via letters in the mail that you're expected to comb through. You deal with three different companies if you have an issue with a claim - Progressive, Homesite and Wardlow. The term coverage is a stretch: I ended up spending $5,000 to have my roof replaced (and this was a 1,500 sq. ft. ranch-style home in Texas).

Progressive covers everything even if the sump pump dies. I am very pleased with their service coming from DuPont who covered nothing.

Well last week I went to bundle my insurance with Progressive. BIG mistake. They charge my account $750.00 x 3 = $2,250.00 so I called. They said I would have a check for $1,500 next day. Did not happen, or the day after, and the day after. I have been put on hold for hours. Still have not gotten my refund. And what about my checking account. They don't care that they have put me so far in the red I can't get out. I canceled the homeowner's insurance now. They told me I have had it for 4 days. I won't get it all back, REALLY!!! I don't have a clue what to do to get this paid back. Any ideas?

Rates sounded great when getting a quote, with 500 deductible. Then to find out that it don't cover drains, does cover storms, unless it's Hail damage. It covers it but your deductible changes from 500 to 5000.00. Insurance companies are coming sneakier by the day in ways to charge you and not cover anything. I guess If my house burns down I'll be in great shape though!?!

The floor collapsed in our rental house damaging major appliances and furniture on a Thursday afternoon. Still hadn't heard from the company until afternoon on Friday. Our claims representative is in Phoenix, and no adjuster ever came to view the property or the damage. They took the word of the landlord's adjuster, who hardly stepped foot into the house to inspect the damage. On the following Thursday, Homesite said it was caused by poor ventilation and we were not covered. As a renter, I am not responsible for the structure. My insurance does not cover the structure, it covers the contents. I am covered. They don't want to pay. We have had to pack and move as the house is not livable, incurring further expense. Horrible company. We will be exploring further options to get our coverage.

We have had to make no claims, but so far we are pleased. Progressive was recommended to us by our son. It was a very reasonable amount for quite good coverage, and we are able to pay it online which is a big plus.

New policy for me but they were very helpful when applying. Progressive insurance agent were very attentive to all of the questions I had as I setup the homeowner insurance policy.

They are a good company to work with. I had a claim and was paid fairly quick for the necessary repairs that needed to be done. My only problem was that they took a while to pay the company that did the drying in our basement after a flood. The company called me several times because they weren't paid, so I was dissatisfied that it took Progressive so long to take care of their payment.

They are a good company however when a Hurricane Sandy ripped thru my yard taking one of the largest trees on the block down, they did not inform me that since it fell into my neighbor’s yard that they needed to call and put a claim on their policy. I went ahead and had paid someone to remove and take tree away all to find out that my policy would not cover this. It's important for insurance companies to explain perils and what is and is not covered!

Haven't had to file a claim with Progressive. The premium is lower than most for similar coverage. Progressive has an easy website to navigate and provides digital insurance cards which are very convenient.

I never had to make a claim so I really don't know how their service would be other than the fact that I have and have used their auto insurance and they are wonderful.

I do like our insurance company. They are local and are always there when we need them. The only problem is how high the prices keep going up every year.

We had hail damage on our property and roof. They can put in a timely manner and compensated us for what we lost. They always have gotten back to us in a timely manner and I have never had to call them more than once for anything. Very informative when I needed them.

I also use Progressive for Auto insurance and it is easy to sign up, get a quote, and make my monthly payments. I have not ever had to file a claim, but feel like if I did, they would be helpful and easy to work with.

A storm shorted out my breaker box, a tv, a xbox one and my refrigerator. I filed my claim on the 28th of Sept. They was told this was a major hazard and that I should not mess with it. However I am disabled - I have to sleep with a fire extinguisher while my breaker box sparks. I have partial electricity throughout my home. The furnace doesn't work unless I mess with the breaker box. We have no means to keep groceries. I have had cords strung out across my home so my stuff works, washer, tv, internet, etc. I have fallen, blacked my eye, scraped my nose, been to the doctor twice from being sick due to heat and breaker box. Now they tell me at least another 7 to 10 days my kids and I are expected to live this way. It has already been 20 days since filing the report.

When I signed up for Homeowner's Insurance with Progressive, I authorized them to withdraw MONTHLY payments. However, they took it upon themselves to withdraw the ENTIRE YEAR and then made me wait almost an entire month before they would put that money back! I had to talk to at least 4 different people and, of course, it was never their fault. I have cancelled my insurance with Progressive and would highly advise against using them for any reason. Nobody had a sense of urgency or a sense of accountability and did not seem to understand how withdrawing over $1000.00 dollars out of somebody's account could possibly cause a problem for some people. I had to actually call my bank with Progressive on the phone to make sure the 1000+ dollars cleared out of my bank account, before they would put it back in over 21 days after they withdrew it. NIGHTMARE!!!