Progressive Homeowners Insurance Reviews

When calling Progressive to update something as simple as an address for my homeowners insurance you can expect to spend over 1 hour waiting. They transfer to different department or companies (homesite home insurance) again and again, and each time it takes about half an hour waiting over the phone. All in all, you can expect to wait over 1 hour to do something as simple as updating an address -- it is completely insane.

Some guy came to my door claiming to do inspection for Progressive, exterior home. I requested his business card or ID, he refused and walked away. I don't have policy with progressive however I submitted a quote online and I didn't like their rate, regardless they still send some rude people banging on our door.

We changed our car insurance to Progressive so bundled our home insurance also. 4 months later we got a notice that a home inspection was necessary (never needed one the 7 years we were with Geico). I emailed the inspection company and never heard back. Then 6 months later we get a notice that our insurance is not being renewed because we did not let them make an inspection. The underwriter said the inspectors contacted us multiple times. I asked for proof of an email - as they certainly did not respond to mine. Of course they did not have this. They said they left 3 voice messages - I went through every message received for 3 months and there was no message from Texas state inspectors. They do not give you a phone number that you can contact - say you can only email them.

I got a renters policy with Progressive in 2022. I went with them due to I already had my car insurance with them and never had any issues. First year of the policy was fine although it was a high price and I was suppose to get a discount on my car insurance but did not. It did not affect my car policy in any way. This year when the policy renewed I was double charged the first month which I disputed but nothing happened. In October of this year I canceled the policy to which the lady was very rude and I was told I would get a refund but did not. I just called to check with them about this refund and was told I still owe them money even though the policy was canceled and I was never notified about owing this money. My next move is to change my auto policy for this company is horrible and I have been with them a long time to be treated so badly.

"Inspector" supposedly deemed our home needed a new roof, citing "missing shingles" (there is ONE tab that is missing from one of the 3 tab shingles), "significant wear", "granule loss", "discolored shingles" (ALL shingles discolor in the sun)....Basically a bunch of false claims. I can't even verify that he was looking at the right home. Worst company I have had the misfortune of dealing with!! ***STAY AWAY UNLESS YOU WANT TO BE BULLIED INTO REPLACING YOUR ROOF.***

After a February fire that pretty much gutted my second floor I put in a claim. Not only was/is the settlement amount incredibly low, it was an insult. They are supposed to be paying 300 dollars a week for "expenses." It's never on time and I have to have my adjuster call over and over to find out what the problem is this month. It was due in October and it's November 6 and still no response. They actually prefer to MAIL the check and that takes four or five days, this when they can send it securely in a matter of seconds with a state routing and account number. Backward? You bet and they flat don't care about your problems. Do yourself a BIG favor and don't hire Progressive. They don't have a customer service department with live people like their car insurance does. Because of this I'll be leaving at the end of this nightmare. A company with good CS is a definite must and this isn't one of those. Too bad they'll lose my car insurance business too.

Progressive increased my premium by 100% to $3400/yr. Others had increases of 30 to 50%, but my policy was more than doubled. I have never filed a claim, and the usual reasoning that "Florida has hurricanes" doesn't apply because others at a townhall meeting had increases but much less, and NONE of them had a 100% increase. I'm selling my home because of Progressive and their unmitigated greed. I will never do business with them again.

Don’t bother using Progressive Ins. They don’t pay the claims. In fact the adjusters don’t even communicate with you. They try to settle for less than half the claim and drag out the remainder with lawyers. I would never recommend them to anyone. They are a nightmare to work with. They take your money for the policy but after that good luck! Never use Progressive Ins. You will be sorry you did. I am!

I called Progressive Home, by Homesite this morning about some clarification about my policy, spoke with a gentleman by the name of (Ri----do) who was the most unpleasant person ever who sounded like someone who hates his job and did not seem happy to be talking to anyone. He was very rude, unprofessional, asked one question and did not give me the chance to answer the question, This gentleman (R----do) transferred my call without notifying me...

On September 29th of 2022, my husband and I obtained and homeowners insurance policy from Progressive to begin on October 1st of 2022. The policy was contracted to last one full year, and we paid for the policy in full at the beginning of the contract for a total of $2,095 as listed in our paperwork. On August 9th, 2023, my husband and I came back from a trip to Colorado and found a notice from Progressive in our mailbox that had been forwarded from our previous address. It stated "Unfortunately, because we didn't receive the minimum amount due requested in a previous notice, we canceled your policy as of the date shown above", which was on August 5th. Obviously, we were both quite confused as we had paid our policy premium in full at the very beginning of the policy period.

System allows you to get discounts if you enter your Progressive policy that you're not actually eligible for at which point you will be billed. Customer service agent cannot see a history of why changes were made and can't escalate to someone who can actually help you. Just a huge waste of time and kind of a bait and switch.

Filed a claim after the cat 5, they low balled me by 135k! Atty says they are dragging feet! 10 months later! Nothing! Except my policy went from 2100 to $4500! So they can just steal your money and that’s that! This is Fraud in my opinion! I paid & they don’t want to honor the contract! Won’t ever buy another house! This is the most corrupt process ever! The mtg co should be responsible! They are the ones that FORCE THIS INSURANCE! Let them come handle the corrupt contractors and drama! I’m ready to just walk! If it goes back to the bank, I would cancel the claim and let it sit! It won’t pass an appraisal without a new roof, doors and windows! They can take the loss! My advice after all this, don’t buy in Florida and definitely don’t use this corrupt company! Stay away. They don’t pay!

We had a very bad tornado hail storm in August of this year, and I had hail and a storm damage to my Siding and my roof, and I filed a claim with Progressive and they dragged it out until December 1 and they denied my claim due to the fact that they didn’t find any storm damage. They said, "It was only wear and tear to me. Storm damage is wear and tear on your property." They were very unprofessional. No one contacting me. No one reach out to me and told me. I called the offices several times. I just think my claim was handle very unprofessional and they did not wanna pay out all my money. I’ve been paying with a them of years over the years and they did not pay out. They so unprofessional, never use progressive ever. They need to be sued.

I switched to Progressive for low rates for home/auto bundle. Upon renewal, my auto premiums went up by 25% and home went up by 60% from when I signed up, with no claims/tickets or change in coverage. They gave a low rate to lure me in, then changed their pricing. It is difficult to deal with this company. The app is terrible. Their customer service is awful. Do not risk it.

I received a letter stating that upon review, they will be unable to renew my policy, due to not knowing the age of the roof. In 2017 filed a claim for my roof, in 2018 had to submit a whole folder about the process of getting a new roof with pictures, copy of the contract, when it was completed in order to get the money from the claim. So now why don't they know the age of my roof? Absolutely refuse to get that folder from the claims department. Why doesn't the claims department automatically put that in your folder? Making us have to resubmit this? You can't be very good if you're getting rid of customers, when you already have the information in your system. I think I call this mind-boggling stupidity. I Just don't get it.

2 years ago, my home was broken into while I was home, several doors kicked. Progressive said the damage was pre-existing. Tell that to 911 while I was on the phone reporting it while it was happening. This February 2022 warmer than normal temperatures, snow melting, heavy rain over night floods all my pool equipment: pump, furnace, 2 fuse boxes, damages the patio, sidewalk, pool cover, fences, everything. I pay extra to have the pool covered. Flood damage is not water damage, not covered. Progressive/Homelite is a complete scam.

I was paying a premium of $1350 a year and chose to switch to Progressive for a lower rate with similar coverage but a higher deductible. First year my premium was less than $900 - the 2nd year it went up to $1350 (not notice or anything) but still had the higher deductible. I was not happy about it but stayed with progressive. The 3rd year I received an email that per progressive I was "not supposed to receive". It was what was being billed for my premium - and it went up to $2500. I immediately called Progressive and was told that they were going to call me before billing my mortgage company and discuss the increase before billing. They did not call me and they did bill my mortgage company and this was completely unacceptable to me. This is more than a 150% increase in my bill in 3 years!

Don’t bother with these clowns. They won’t cover you after finding reasons to NOT cover an issue, then will drop you like a hot rock if you don’t agree to a bunch of unreasonable terms. Not worth your time... plenty of other companies will give you way better coverage and actually cover you... not these snake oil salesmen. Sham company. Zero stars if that was possible.

Avoid this insurance at all cost! We were hit with the worst winter storm in 100 years and were completely out of power for three weeks. Much of the power system for our business was destroyed. The creepy underwriter for this policy (midland underwriters) denied a relatively small claim and refused to help us. Don’t waste your money! Get some other company!

After being accepted by Progressive for homeowners policy they they called a month later and said they drove by our house to do an inspection and wanted documentation on the age of roof and questioned the my front door that is in process of upgraded replacement. Even tho I, after the fact, eventually found their fine print that they do exterior inspections they never mentioned it in any phone communications at new policy signing.

Spent almost 20 Minutes filling out a online request for home Insurance. Last step in the process was to call a phone number to get the quote. When I called the number, I was told that my completely remodeled home inside and out did not qualify because it was built in 1900. I called a friend of mine in a town that has 100's of homes built in 1900 and the 1800's and he informed me that he dropped Progressive because of their high rates and not following through on his insurance claim with them.

They were extremely helpful. They gave me prices of competitors, even ones that were lower prices! The gentleman who helped me was extremely friendly. He told me what all my options were. Once I found a policy I wanted to pay for a year upfront and he walked me through the process and carefully explained how to fill out the online forms. I definitely recommend them!!!

Worse adjuster ever!! Problem June 24 he mailed mitigation check then mailed us 3 check! Now mailing a check for cabinets to reconstruct company?? I have a lot of accounts with you! Looking at other insurance!!! Worse person I’ve ever felt with! Walter waters! Still have not got my claimed fixed.

Company has been fighting me for 2 years over a homeowner's policy where the mover lost thousands and thousands of dollars of antiques. They are deceitful and lie through their teeth. I will now have to hire an attorney to fight them to re cooperate the loss, when it states specifically in the policy this is covered.

We have auto insurance through Progressive and they keep advertising bundle home and auto so I thought I'd try it. We have four Great Danes, 2 of which are show dogs and 1 was number 33 in the country in 2019. When Progressive asked if I had dogs, I informed them I had Great Danes. Evidently Great Danes are on their can not insure list. I guess I'll be looking for a new automobile insurance also now!

I have home insurance from Progressive. Insurance declaration page has NO contact information at all. Only name of the agent. I googled and found general number for Progressive home insurance. Progressive representative finally gave me phone number for my agent. But I was surprised that the number was not in service. Thus, I had to call general number back. Total I spent more than 2 hours to submit copy of alarm certificate. I could do it for 5 min if information would be on my page. It's ridiculous. Why do not provide all contact info on declaration page and prevent customers from losing time on the phone????

I was happy with Progressive until they wanted to increase my home Insurance 178%. Could not get answers to why the increase - just a list of possible causes without any ability to tell me how each impacted me. They said they had no way of determining the impact of each factor they cited. They tried to blame Homesite but I got a quote from another Insurance Company that is underwritten by Homesite and it was almost the same as I was paying. Progressive either made an error or has some odd algorithm that skyrocketed my rate. They said my Insurance Score was worse than before so I believe that may have been the main impact but they couldn't confirm that. Odd that my Insurance Score got dramatically worse when I had no claims and my Credit Score is about the same as it has been in the past at 823.

Our mother’s property is in a guardianship at the Brooklyn Supreme court. The Vera Institute, The guardian of our mother’s property, located at ** has been contracting Progressive whose owner is "Al" since 2011. Al has, since 2011 billed our mother’s estate for incomplete work we had to complete ourselves with another contractor, for work not performed and continually billed the estate with excessive fees. The latest example is to bill the estate to repair a wall he is charging $45,000 to do. On our own, we received an estimate for $5,500 to get the same work performed. Repairs are basically done at fair market value. How could there be such a discrepancy in prices? We believe that this company is engaged in some type of racket with the Vera Institute. We ask that this matter be investigated as soon as possible.

They do not process cancellations, had to call a second time to get them to refund money that was owed to me for overpayment by my bank (another story). They are less than ethical and not professional. You have to follow up on everything.

I called Progressive Auto insurance today to cancel a vehicle I sold. First my policy price raised $20/month because of loss of multivehicle. Then I was asked who I had homeowners through. When I told them Progressive. They had no record of my homeowner's insurance. After searching for my policy, I realized the guy I spent 1 1/2 hours with didn't send me the policy. They said they didn't even have a record of a quote? Funny? He asked all the insurance questions about my house, told me it was going through a sister company Liberty Mutual. But yet I had NO HOMEOWNERS INSURANCE FOR 5 MONTHS???