Progressive Homeowners Insurance Reviews

I have Progressive home insurance. Progressive said my siding is not covered. They'll blame everything else for problem to not pay. My house was inspected progressive and everything was fine. Now I have one complaint after 7 years. They do not want to pay.

My Terrible Experience with Progressive – Why You Should Avoid Them. I want to share my frustrating experience with Progressive’s homeowner’s insurance so others can avoid the headache I went through. From the moment I filed a claim for a small bathtub leak, I could tell it was going to be a nightmare. The way they handled everything was unprofessional, dismissive, and completely lacking in customer.

I purchased bundled car and home insurance through Progressive, not fully realizing at the time that home insurance was through a secondary company, Homesite. After my coverage started Homesite sent out an inspector, which is not uncommon. A week or so later I was notified that I would have to replace my roof and fix a section of railing on my deck or they would cancel my policy in six weeks. Though my roof didn't have any leaks it was fairly old and I had been thinking about replacing it this year, and I had actually already started getting quotes from contractors. This was in January in Virginia and snow was on the ground.

We were happy to get a home year policy Progressive with Homesite Insurance. Unfortunately, we had a water leak and at first thought it was going to be an awful thing, but my attorney son sent a letter and it went very well after that. We were very happy with the process and how our bathroom/bedroom came out. That was our 2nd claim in 40 years and the first was with a different company. When it came to our renewal from this company they were increasing our yearly policy by almost $2,400!!!! Yes! The increase was almost $2,400! On top of that to add salt to the wound my deductible was going to increase to $5,000 from $1,500! The roof, if we had a claim, was going to cost us 7%. So I was very thankful that I found a company to insure us for the same. I paid the first year with only a $500 and all the same coverages!

This place is the worst. They are happy to take my premiums for years. Then they fly a drone over my house saying they will not renew my policy unless I get a new roof. Roof was good for another 5 years at least but I scheduled to get a new roof just to keep my policy intact. Now they cancelled me even though the work is scheduled to be done.

If I could give negative 10 stars I would. I have been a Progressive customer with home and auto for over 10 years. I have had ONE claim in all that time. A tree fell on my house in Jan 2023 during an ice storm. The claim adjuster lived in Texas and had no clue about New England Weather. The adjuster who came to view damage did not even attempt to look at my roof, did not bring a drone or any other equipment to view damage. Finally settled the claim and I get my renewal for this year. Surprise! They increased my 'wind and hail' deductible to $19,000 from $1,000 and my policy rate went from $2,000 to $3,000. This should be illegal. They will not change my wind deductible back to $1,000 and tried to tell me it was not due to the claim

Had a hail storm. Called roofer to check on roof. They said yes it needs to be replaced. Called and made a claim with Progressive. They sent inspector and he said, "Yes need to be replaced." Desk adjuster denied claim, saying damage on roof is 1 inch and hail was .75 and stated 1 inch hail was in 2019 when we had different insurance. I pulled the weather and it does show 1 inch hail on date of loss, but Progressive says it’s not from one of their trusted sites they use for weather. This totally makes me sick. I would stay away from this company at least for home insurance. Filed complaint with state insurance board. Might need to get an attorney. 20 roofs in neighborhood being replaced due to storm.

Monsoon Storm/Hail Wind Damage to my home; Progressive continues to lie and PLAY LET's MAKE A DEAL. Been living in a hotel since August 2024. I filed formal complaint with Arizona Insurance Department. Progressive is now playing let's make A Deal and will not show the repair bill estimate. They are rude in Claims, All Claims in East Coast, time difference from MT time Arizona.

They increase your rate yearly. They only apply a bundle discount for 6 months to your auto insurance then increase the rate for both. They don’t offer many options. Customer service is deficient especially the underwriting team and when you’re looking to cancel any policy.

Had coverage for 6 years w/o claims. I had a house fire in 10/23. Progressive continuously & unreasonably delayed payments and actually had entire project (total rebuild) on hold for over 4 months without any progress at all. I was continuously lied to, denied payment for justified expenses. The unsalvageable inventory was ridiculously low-balled in terms of value. (Had about 1500 items). Was always told "next week" when I asked when to expect payments/decisions. Stay away from this Company & don't fall for their commercials. I dropped them at renewal time. Whew.

I called to get a home insurance quote. I spent half an hour on the phone with an agent, after already filling all the details online, just to tell me they can't give me any coverage. Guy took his time, also, clearly taking much longer than necessary. Not a good sign. Unbelievable waste of time.

A toilet tank failed in the Fall of 2024 and damaged an upstairs bathroom, kitchen, dining room and basement. Our agent, Alberto ** with Progressive has largely been unresponsive. He does not timely address our questions, if they are replied to at all. We have requested alternate housing as my wife is pregnant and our kitchen is unusable. Asbestos has been discovered in the basement during the water mitigation process. There is dust and remnants of demolition everywhere. Alberto has not been cooperative. Our best estimate for reconstruction is $115,000 replacement cost. Progressive has offered us only $62,0000. Complaints with the State of New Jersey have been filed and we are debating retaining legal help.

I don't normally do posts like this and complain on social media.... But maybe this will help someone. I have homeowners insurance through Progressive. Last year I received notification that before they would renew the policy the roof needed replaced due to granulation. I was told after it was done I would need to submit pictures and receipts. Which both were done. I received a call this week from progressive asking me to submit an invoice from the contractor. I said we did it ourselves I did not have a contractor. She said we needed a contractor to do it. I said that is not what the letter said and are you guys going to pay for the contractor? (On a side note they said the pictures were all good.)

They will claim that every issue is because it was installed wrong. Progressive Homeowners insurance is a scam. They did it to me and they have also done it to a coworker of mine. I'll never ever use them again.

A tree fell on my house February 28, 2024 and left me with $30K worth of damage. Progressive only offered me $7400 to fix it stating that the rest of the damages are "historical". I only bought this house 3 years ago at which time there were no cracks or ceilings caving in - how could this be historical? Progressive won't budge, closed out my claim and now I have a damaged home that is literally crumbling by the day, boarded up and we are living in a war zone. Progressive's employees have been rude, dismissive and just absolutely atrocious! This has been the worst and most horrendous experience and me and my children could end up homeless after this as we do not have any money to fix the house.

I am writing to bring to your attention a deeply concerning issue regarding my recent experience with Progressive Home Insurance. On March 14, 2024, my home suffered significant damage due to an EF1 tornado, resulting in the destruction of my roof. Naturally, I turned to my insurance provider, Progressive Home Insurance, for assistance during this trying time. However, to my dismay, I discovered that despite faithfully paying my premiums, I received no support whatsoever from the company.

I had Progressive for about 4 years for auto and homeowners insurance. I never filed a claim for either. Then they canceled my homeowners insurance saying that it was because I lived in California. They even had me on the phone for 15 minutes, pretending to not know I live in California before they told me the news. They said it was the fire danger in CA. I told them they gave me the lowest danger rating for fire when they insured my home. They didn't care. I guess you could live in an underwater home or in Death Valley in CA and they would still think there was fire danger. Intelligence doesn't run strong with this shoddy company. They will screw you over out of the blue. I immediately went to USAA Insurance and they signed me up immediately.

Progressive don’t care about their clients. They just collect your money every month. My water heater bust in my house where my shoes was and damage my shoes. I sent pics in. Had proof of ownership in. They first was looking for anything to deny me then they ask me did I had proof of have the shoes. I sent pics of me wearing them then they had some lady contact me which was a manipulator and was playing both sides. Fake acting. Cool on the phone then sent a email saying the pics wasn’t enough. I’m in the process of hiring a attorney. If I can give them a zero I would. They're unprofessional con artist and liars. They don’t care about their clients. I really feel they're racist and they think ** people can afford designer or expensive things so they assume you're lying. Please do not waste your time.

I had a sewer backup in my new 1 year old home. Sewage flooded my bathroom, bedroom and walk in closet. The adjuster would not return calls or emails, it took them 3 months to pay the water restoration company who cleaned up the mess. After waiting 3 months for pay, they threatened to put a lien on my home if they didn’t get paid. They gave me such a small amount to fix my floors and replace my carpet that I ended up paying a large amount out of pocket. The adjuster was basically nonexistent. I had USAA for years but switched due to the increase rates, big mistake.

When calling Progressive to update something as simple as an address for my homeowners insurance you can expect to spend over 1 hour waiting. They transfer to different department or companies (homesite home insurance) again and again, and each time it takes about half an hour waiting over the phone. All in all, you can expect to wait over 1 hour to do something as simple as updating an address -- it is completely insane.

Some guy came to my door claiming to do inspection for Progressive, exterior home. I requested his business card or ID, he refused and walked away. I don't have policy with progressive however I submitted a quote online and I didn't like their rate, regardless they still send some rude people banging on our door.

We changed our car insurance to Progressive so bundled our home insurance also. 4 months later we got a notice that a home inspection was necessary (never needed one the 7 years we were with Geico). I emailed the inspection company and never heard back. Then 6 months later we get a notice that our insurance is not being renewed because we did not let them make an inspection. The underwriter said the inspectors contacted us multiple times. I asked for proof of an email - as they certainly did not respond to mine. Of course they did not have this. They said they left 3 voice messages - I went through every message received for 3 months and there was no message from Texas state inspectors. They do not give you a phone number that you can contact - say you can only email them.

I got a renters policy with Progressive in 2022. I went with them due to I already had my car insurance with them and never had any issues. First year of the policy was fine although it was a high price and I was suppose to get a discount on my car insurance but did not. It did not affect my car policy in any way. This year when the policy renewed I was double charged the first month which I disputed but nothing happened. In October of this year I canceled the policy to which the lady was very rude and I was told I would get a refund but did not. I just called to check with them about this refund and was told I still owe them money even though the policy was canceled and I was never notified about owing this money. My next move is to change my auto policy for this company is horrible and I have been with them a long time to be treated so badly.

"Inspector" supposedly deemed our home needed a new roof, citing "missing shingles" (there is ONE tab that is missing from one of the 3 tab shingles), "significant wear", "granule loss", "discolored shingles" (ALL shingles discolor in the sun)....Basically a bunch of false claims. I can't even verify that he was looking at the right home. Worst company I have had the misfortune of dealing with!! ***STAY AWAY UNLESS YOU WANT TO BE BULLIED INTO REPLACING YOUR ROOF.***

After a February fire that pretty much gutted my second floor I put in a claim. Not only was/is the settlement amount incredibly low, it was an insult. They are supposed to be paying 300 dollars a week for "expenses." It's never on time and I have to have my adjuster call over and over to find out what the problem is this month. It was due in October and it's November 6 and still no response. They actually prefer to MAIL the check and that takes four or five days, this when they can send it securely in a matter of seconds with a state routing and account number. Backward? You bet and they flat don't care about your problems. Do yourself a BIG favor and don't hire Progressive. They don't have a customer service department with live people like their car insurance does. Because of this I'll be leaving at the end of this nightmare. A company with good CS is a definite must and this isn't one of those. Too bad they'll lose my car insurance business too.

Progressive increased my premium by 100% to $3400/yr. Others had increases of 30 to 50%, but my policy was more than doubled. I have never filed a claim, and the usual reasoning that "Florida has hurricanes" doesn't apply because others at a townhall meeting had increases but much less, and NONE of them had a 100% increase. I'm selling my home because of Progressive and their unmitigated greed. I will never do business with them again.

Don’t bother using Progressive Ins. They don’t pay the claims. In fact the adjusters don’t even communicate with you. They try to settle for less than half the claim and drag out the remainder with lawyers. I would never recommend them to anyone. They are a nightmare to work with. They take your money for the policy but after that good luck! Never use Progressive Ins. You will be sorry you did. I am!

I called Progressive Home, by Homesite this morning about some clarification about my policy, spoke with a gentleman by the name of (Ri----do) who was the most unpleasant person ever who sounded like someone who hates his job and did not seem happy to be talking to anyone. He was very rude, unprofessional, asked one question and did not give me the chance to answer the question, This gentleman (R----do) transferred my call without notifying me...

On September 29th of 2022, my husband and I obtained and homeowners insurance policy from Progressive to begin on October 1st of 2022. The policy was contracted to last one full year, and we paid for the policy in full at the beginning of the contract for a total of $2,095 as listed in our paperwork. On August 9th, 2023, my husband and I came back from a trip to Colorado and found a notice from Progressive in our mailbox that had been forwarded from our previous address. It stated "Unfortunately, because we didn't receive the minimum amount due requested in a previous notice, we canceled your policy as of the date shown above", which was on August 5th. Obviously, we were both quite confused as we had paid our policy premium in full at the very beginning of the policy period.

System allows you to get discounts if you enter your Progressive policy that you're not actually eligible for at which point you will be billed. Customer service agent cannot see a history of why changes were made and can't escalate to someone who can actually help you. Just a huge waste of time and kind of a bait and switch.