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Progressive Homeowners Insurance

Progressive Homeowners Insurance
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Overall Satisfaction Rating 3.68/5
  • 5 stars
    11
  • 4 stars
    19
  • 3 stars
    7
  • 2 stars
    4
  • 1 stars
    7
Based on 48 ratings submitted in the last year

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Progressive Homeowners Insurance Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
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Verified Reviewer
Original review: Sept. 14, 2020

Company has been fighting me for 2 years over a homeowner's policy where the mover lost thousands and thousands of dollars of antiques. They are deceitful and lie through their teeth. I will now have to hire an attorney to fight them to re cooperate the loss, when it states specifically in the policy this is covered.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 24, 2020

We have auto insurance through Progressive and they keep advertising bundle home and auto so I thought I'd try it. We have four Great Danes, 2 of which are show dogs and 1 was number 33 in the country in 2019. When Progressive asked if I had dogs, I informed them I had Great Danes. Evidently Great Danes are on their can not insure list. I guess I'll be looking for a new automobile insurance also now!

4 people found this review helpful

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    Rated with 1 star
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    Verified Reviewer
    Original review: June 23, 2020

    I have home insurance from Progressive. Insurance declaration page has NO contact information at all. Only name of the agent. I googled and found general number for Progressive home insurance. Progressive representative finally gave me phone number for my agent. But I was surprised that the number was not in service. Thus, I had to call general number back. Total I spent more than 2 hours to submit copy of alarm certificate. I could do it for 5 min if information would be on my page. It's ridiculous. Why do not provide all contact info on declaration page and prevent customers from losing time on the phone????

    4 people found this review helpful
    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: May 22, 2020

    I was happy with Progressive until they wanted to increase my home Insurance 178%. Could not get answers to why the increase - just a list of possible causes without any ability to tell me how each impacted me. They said they had no way of determining the impact of each factor they cited. They tried to blame Homesite but I got a quote from another Insurance Company that is underwritten by Homesite and it was almost the same as I was paying. Progressive either made an error or has some odd algorithm that skyrocketed my rate. They said my Insurance Score was worse than before so I believe that may have been the main impact but they couldn't confirm that. Odd that my Insurance Score got dramatically worse when I had no claims and my Credit Score is about the same as it has been in the past at 823.

    Seems to be a common theme when I read reviews of Progressive, that the home insurance rate increases dramatically after 3 years without explanation. I got a much lower rate from another company and moved all my policies to that Company. I'm paying a little more for my auto insurance but saving on my home owner insurance and 2 travel trailer policies. I tried to get answers for 3 weeks and just got nowhere. Every time a different rep when I called and no one took ownership of my issue to try to get it resolved except the last rep I talked to. She at least discussed it with her Supervisor and called me back the next day but still had no answers.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 29, 2019

    Our mother’s property is in a guardianship at the Brooklyn Supreme court. The Vera Institute, The guardian of our mother’s property, located at ** has been contracting Progressive whose owner is "Al" since 2011. Al has, since 2011 billed our mother’s estate for incomplete work we had to complete ourselves with another contractor, for work not performed and continually billed the estate with excessive fees. The latest example is to bill the estate to repair a wall he is charging $45,000 to do. On our own, we received an estimate for $5,500 to get the same work performed. Repairs are basically done at fair market value. How could there be such a discrepancy in prices? We believe that this company is engaged in some type of racket with the Vera Institute. We ask that this matter be investigated as soon as possible.

    6 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Dec. 23, 2019

    They do not process cancellations, had to call a second time to get them to refund money that was owed to me for overpayment by my bank (another story). They are less than ethical and not professional. You have to follow up on everything.

    10 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Dec. 16, 2019

    I called Progressive Auto insurance today to cancel a vehicle I sold. First my policy price raised $20/month because of loss of multivehicle. Then I was asked who I had homeowners through. When I told them Progressive. They had no record of my homeowner's insurance. After searching for my policy, I realized the guy I spent 1 1/2 hours with didn't send me the policy. They said they didn't even have a record of a quote? Funny? He asked all the insurance questions about my house, told me it was going through a sister company Liberty Mutual. But yet I had NO HOMEOWNERS INSURANCE FOR 5 MONTHS???

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 29, 2019

    We had water damage nearly two months ago, My husband has lung problems and the mold from this half-finished project while we wait for approval to continue the repairs has caused him to become sick. The company is stalling and fighting for paying for what should have been an open-shut claim. Their appraiser missed that there was mold and wet boxes when she came. They keep stalling while our house is torn apart and garage full of wet and damaged boxes. I recommend you go elsewhere. This is a disaster.

    12 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Sept. 5, 2019

    It took two months to decide that Progressive does not honor what they've quoted. In July 2019, based in their quote I've had paid $357 for 6 month period, in August 2019 they charged me $42.00 due to an "adjustment" since I did not bundle my home insurance with them, which by the way they quoted $350.00 over than my actual provider; now in September 2019 they are charging me $427.00 more, base in public records showing that my 2 boys are living with me and they've decided to add them to the policy?

    Even when I've sent the documents showing that they have the incorrect info, they are still charging me for the 1st two months of premium, before removing them and going back to what I've been quoted at the 1st place, the worst part is that their customer (un)service and underwriting department does not talk the same language. I rather to pay $50.00 more to a professional company than waiting my time and money with Progressive... in the bright side, they have good TV Commercials.

    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 1, 2019

    I have had Progressive vehicle insurance for over 10 years. Recently I utilized them for Homeowners Insurance when purchasing my house. Three days before closing on my home I was informed that Progressive was cancelling my policy, claiming I needed to completely replace my roof. Neither my appraisal, nor my professional home inspection indicated any need for roof replacement. My inspector stated our roof probably had about 4 or 5 more years of life. I provided Progressive with a copy of my appraisal and my home inspection, and requested that my policy be reviewed by a second underwriter. They simply sent me an email stating my documentation was insufficient and the policy was still to be cancelled. I will never work with them again and would advise everyone to avoid them.

    31 people found this review helpful
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    Progressive Homeowners Insurance author review by Matthew Brodsky

    This company acts as a broker that offers homeowners insurance policies through its partner, Homesite. It has an A rating for financial strength from AM Best. Customers who need to file a claim do so through Homesite.

    • Cost: Smaller annual home premiums hover around $900, while larger homes have policies closer to $2,000 a year.

    • Plans and coverage: Progressive’s base plan covers dwellings, personal possessions, medical payments for guests, personal liability and loss of use. Options include guaranteed replacement cost coverage and additional coverage for valuables.

    • Discounts: Discounts exist for home alarms, new homes and seniors.

    • Availability: Progressive customers can sign up for homeowners insurance in every state and Washington, D.C.

    by Matthew Brodsky Insurance Contributing Editor

    Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.

    Progressive Homeowners Insurance Company Information

    Company Name:
    Progressive Homeowners Insurance
    Year Founded:
    1937
    City:
    Mayfield
    State/Province:
    OH
    Country:
    United States
    Phone:
    (855) 347-3939
    Website:
    www.progressive.com