Progressive Homeowners Insurance

We had a very bad tornado hail storm in August of this year, and I had hail and a storm damage to my Siding and my roof, and I filed a claim with Progressive and they dragged it out until December 1 and they denied my claim due to the fact that they didn’t find any storm damage. They said, "It was only wear and tear to me. Storm damage is wear and tear on your property." They were very unprofessional. No one contacting me. No one reach out to me and told me. I called the offices several times. I just think my claim was handle very unprofessional and they did not wanna pay out all my money. I’ve been paying with a them of years over the years and they did not pay out. They so unprofessional, never use progressive ever. They need to be sued.

I switched to Progressive for low rates for home/auto bundle. Upon renewal, my auto premiums went up by 25% and home went up by 60% from when I signed up, with no claims/tickets or change in coverage. They gave a low rate to lure me in, then changed their pricing. It is difficult to deal with this company. The app is terrible. Their customer service is awful. Do not risk it.

I received a letter stating that upon review, they will be unable to renew my policy, due to not knowing the age of the roof. In 2017 filed a claim for my roof, in 2018 had to submit a whole folder about the process of getting a new roof with pictures, copy of the contract, when it was completed in order to get the money from the claim. So now why don't they know the age of my roof? Absolutely refuse to get that folder from the claims department. Why doesn't the claims department automatically put that in your folder? Making us have to resubmit this? You can't be very good if you're getting rid of customers, when you already have the information in your system. I think I call this mind-boggling stupidity. I Just don't get it.

2 years ago, my home was broken into while I was home, several doors kicked. Progressive said the damage was pre-existing. Tell that to 911 while I was on the phone reporting it while it was happening. This February 2022 warmer than normal temperatures, snow melting, heavy rain over night floods all my pool equipment: pump, furnace, 2 fuse boxes, damages the patio, sidewalk, pool cover, fences, everything. I pay extra to have the pool covered. Flood damage is not water damage, not covered. Progressive/Homelite is a complete scam.

I was paying a premium of $1350 a year and chose to switch to Progressive for a lower rate with similar coverage but a higher deductible. First year my premium was less than $900 - the 2nd year it went up to $1350 (not notice or anything) but still had the higher deductible. I was not happy about it but stayed with progressive. The 3rd year I received an email that per progressive I was "not supposed to receive". It was what was being billed for my premium - and it went up to $2500. I immediately called Progressive and was told that they were going to call me before billing my mortgage company and discuss the increase before billing. They did not call me and they did bill my mortgage company and this was completely unacceptable to me. This is more than a 150% increase in my bill in 3 years!

Don’t bother with these clowns. They won’t cover you after finding reasons to NOT cover an issue, then will drop you like a hot rock if you don’t agree to a bunch of unreasonable terms. Not worth your time... plenty of other companies will give you way better coverage and actually cover you... not these snake oil salesmen. Sham company. Zero stars if that was possible.

Avoid this insurance at all cost! We were hit with the worst winter storm in 100 years and were completely out of power for three weeks. Much of the power system for our business was destroyed. The creepy underwriter for this policy (midland underwriters) denied a relatively small claim and refused to help us. Don’t waste your money! Get some other company!

After being accepted by Progressive for homeowners policy they they called a month later and said they drove by our house to do an inspection and wanted documentation on the age of roof and questioned the my front door that is in process of upgraded replacement. Even tho I, after the fact, eventually found their fine print that they do exterior inspections they never mentioned it in any phone communications at new policy signing.

Spent almost 20 Minutes filling out a online request for home Insurance. Last step in the process was to call a phone number to get the quote. When I called the number, I was told that my completely remodeled home inside and out did not qualify because it was built in 1900. I called a friend of mine in a town that has 100's of homes built in 1900 and the 1800's and he informed me that he dropped Progressive because of their high rates and not following through on his insurance claim with them.

They were extremely helpful. They gave me prices of competitors, even ones that were lower prices! The gentleman who helped me was extremely friendly. He told me what all my options were. Once I found a policy I wanted to pay for a year upfront and he walked me through the process and carefully explained how to fill out the online forms. I definitely recommend them!!!