Progressive Homeowners Insurance
Progressive Homeowners Insurance
Overall Satisfaction Rating
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Based on 8 reviews that contain star ratingsSHOW RATING DISTRIBUTION

Progressive Homeowners Insurance

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Last updated: March 20, 2018

8 Progressive Homeowners Insurance Consumer Reviews and Complaints

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Verified Reviewer
Original review: March 20, 2018

After a previous cancellation of our homeowner's policy due to a dilapidated swimming pool in 2014 we contacted Progressive for a homeowner's quote. We were upfront about the cancellation and the condition of property and pool. We provided extensive documentation including pictures of the condition of our home. We were assured there were no issues in covering our home for the upcoming year.

After several months of coverage we were abruptly cancelled with no opportunity to address any issues underwriting had with our coverage. After this cancellation, I withheld the following months premium and was eventually reported to collections. I disputed the charge with the credit bureau (Transunion) and the claim against my credit was dismissed. Fast forward two years and the same collection agency progressive uses (CCS) is attempting to collect the same debt in my wife's name instead of mine. Progressive offers halfhearted coverage at average prices with no accountability on their part. Allow 3 years for hassle over any billing disputes you may encounter, and look forward to Credit Collection Services, a real treat.

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Verified Reviewer Verified Buyer
Original review: March 14, 2018

Progressive has dragged their feet for over 2 months in fixing our roof leak. We had several promises to get it fixed quickly, but no results after 2 months. I would rate them zero stars in customer service. Now in seeing complaints to Consumer Affairs they have a terrible ratings record.

3 people found this review helpful
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Verified Reviewer
Original review: May 9, 2017

In December of 2016 I changed my home and car insurance to Progressive. A Week before Christmas they wrote me an email, not even a letter, saying they give me 5 days to get a new roof and get my house painted or they will cancel the insurance. My roof was older, but not leaking, and there was only a little paint that was chipped on the house. I really got my house reroofed in the timeline, but since the deadline was December 28, no contractor was able to do the work, since it was too cold and most were on vacation. Progressive was totally unresponsive, even after my contractor talked with them on the phone and asked them to extend the deadline! They still canceled the insurance! I really think something like this should not be legal! Where are the consumer rights here? This insurance company is a rip off!

10 people found this review helpful
Verified Reviewer
Original review: April 7, 2017

Progressive covers everything even if the sump pump dies. I am very pleased with their service coming from DuPont who covered nothing.

8 people found this review helpful
Original review: Nov. 8, 2016

Well last week I went to bundle my insurance with Progressive. BIG mistake. They charge my account $750.00 x 3 = $2,250.00 so I called. They said I would have a check for $1,500 next day. Did not happen, or the day after, and the day after. I have been put on hold for hours. Still have not gotten my refund. And what about my checking account. They don't care that they have put me so far in the red I can't get out. I canceled the homeowner's insurance now. They told me I have had it for 4 days. I won't get it all back, REALLY!!! I don't have a clue what to do to get this paid back. Any ideas?

8 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: July 28, 2016

The floor collapsed in our rental house damaging major appliances and furniture on a Thursday afternoon. Still hadn't heard from the company until afternoon on Friday. Our claims representative is in Phoenix, and no adjuster ever came to view the property or the damage. They took the word of the landlord's adjuster, who hardly stepped foot into the house to inspect the damage. On the following Thursday, Homesite said it was caused by poor ventilation and we were not covered. As a renter, I am not responsible for the structure. My insurance does not cover the structure, it covers the contents. I am covered. They don't want to pay. We have had to pack and move as the house is not livable, incurring further expense. Horrible company. We will be exploring further options to get our coverage.

7 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Oct. 16, 2015

A storm shorted out my breaker box, a tv, a xbox one and my refrigerator. I filed my claim on the 28th of Sept. They was told this was a major hazard and that I should not mess with it. However I am disabled - I have to sleep with a fire extinguisher while my breaker box sparks. I have partial electricity throughout my home. The furnace doesn't work unless I mess with the breaker box. We have no means to keep groceries. I have had cords strung out across my home so my stuff works, washer, tv, internet, etc. I have fallen, blacked my eye, scraped my nose, been to the doctor twice from being sick due to heat and breaker box. Now they tell me at least another 7 to 10 days my kids and I are expected to live this way. It has already been 20 days since filing the report.

During the first week is when I list electricity in part of the house. So had they done their jobs I would not have fallen several times, I would not need cords strung all over my home and my heat would work fine. So if they get it out in the next 10 days it will have been a month they have put my life in danger by expecting me to mess with the breaker box knowing every time I am taking a chance of being electrocuted. We have had to buy a small fridge to get by, borrow cords to keep things working, time lost from school for the sicknesses. Please help if you can. Thank you. I have many pictures just do not know how to attach them that I can add them from here.

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6 people found this review helpful
Verified Reviewer
Original review: Aug. 19, 2015

When I signed up for Homeowner's Insurance with Progressive, I authorized them to withdraw MONTHLY payments. However, they took it upon themselves to withdraw the ENTIRE YEAR and then made me wait almost an entire month before they would put that money back! I had to talk to at least 4 different people and, of course, it was never their fault. I have cancelled my insurance with Progressive and would highly advise against using them for any reason. Nobody had a sense of urgency or a sense of accountability and did not seem to understand how withdrawing over $1000.00 dollars out of somebody's account could possibly cause a problem for some people. I had to actually call my bank with Progressive on the phone to make sure the 1000+ dollars cleared out of my bank account, before they would put it back in over 21 days after they withdrew it. NIGHTMARE!!!

8 people found this review helpful

Progressive Homeowners Insurance expert review by Matthew Brodsky

Progressive Homeowners Insurance is a division of the Progressive Corporation, a large company known for offering a wide range of insurance products including rental, condo, mobile home and traditional home coverage.

  • Select what you pay: Customers of Progressive can select what they pay out-of-pocket if they have a claim, and then their insurance policy will take care of the rest.

  • Legal fees covered: If a homeowner is sued because of something that happens to their home, Progressive will cover the insurance bill through its liability coverage.

  • Flood insurance available: The company offers insurance to homeowners in flood areas, which can be rare for homeowners insurance companies.

  • Free online quote: Customers can receive a free quote for what their insurance might cost them online, which is simple and convenient.

  • Multiple insurance policies offered: Progressive offers multiple types of insurance, so homeowners can purchase all of their insurance in one place. Many customers also receive a discount on things like homeowners insurance if they purchase multiple policies from the company.

  • Best for: Traditional homeowners, condo owners and mobile home owners

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Matthew Brodsky

Insurance Contributing Editor

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Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.

Progressive Homeowners Insurance Company Information

Company Name:
Progressive Homeowners Insurance
Year Founded:
United States
(855) 347-3939

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