Policygenius Life Insurance Reviews
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About Policygenius Life Insurance
Policygenius allows you to easily compare and buy life insurance online. In minutes, you can get quotes from over a dozen insurance companies and save up to 40%. With Policygenius, it’s never been easier to compare insurance and apply online.
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Policygenius Life Insurance Reviews
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Reviewed April 9, 2020
Reviewing available plans was a breeze and the application process was simple. I'm confident that the plan we chose was the best for us and even follow up questions were answered promptly. We received the best price that I found after using other servicers that provided direct quotes.
Thank you for your feedback! Our goal at Policygenius is to provide our clients with the best plans for their situations at the best price. Thank you for allowing us to provide financial protection to you and your family! -Elaine D.
Reviewed April 9, 2020
PolicyGenius agents were very helpful during the insurance application process. They addressed my questions quickly and provided periodic update through the process. After comparing with different vendors, policyGenius provided the most reasonable quote compared to others with the same request. I would highly recommend!
Thank you for your review! At Policygenius, we pride ourselves on having open communication with our clients and providing great prices. Thank you for allowing us to provide financial protection to your family. -Elaine D.
Reviewed April 7, 2020
Policy genius has their stuff together. They help the process move along smoothly and without causing a feeling of a rush or pressure to move forward. I can’t recommend them enough. They helped me find the best rates and I didn’t have to pay any extra for that service.
Thank you for your review Jeremiah! We are so glad to hear you had a great experience with us. At Policygenuis our goal is to get our clients an excellent rate while providing a seamless experiences for our clients. Thank you for allowing us to provide you with financial protection! - Elaine D.
Reviewed April 7, 2020
The most important thing to me is clear communication and Policygenius gets an A+ in that department. They were fast, easy, and so helpful. I have already told many of my friends and family about Policygenius and will continue to do so. Thanks for making everything smooth and helping me obtain the cover need to protect my family!
Kameron, thank you for your kind review! At Policygenius we pride ourselves on our knowledgeable licensed agents who keep open communication with our clients in order to get them the best life insurance coverage. It is wonderful to hear that you were very satisfied with our process. Thank you for trusting us with the financial protection for your family! -Elaine D.
Reviewed April 7, 2020
I highly recommend Policygenius. Used them after hearing about them from a friend who also uses them. Was described to me as a "white glove service" and I agree. It was painless and frictionless the way the insurance usually ISN'T. I liked the easy to reach consumer service, frequent check ins, and in-home health check up. I'd definitely consider using them again for another kind of insurance.
Daniel, thank you for your review! Yes, at Policygenius we pride ourselves on having licensed agents who provide optimal customer service and have open communication with our clients. We are very happy you were satisfied with your experience with us. Thank you for allowing us to provide you with financial protection! -Elaine D.
Reviewed March 22, 2020
Policygenius representatives were extremely helpful throughout the process of finding and purchasing life insurance. The reps were quick to respond, provided help in a few simple steps, and were always courteous. The company provided many helpful prompts that kept me informed as to the status of my application and what I needed to do next. I would recommend this service to anyone looking for assistance with securing life insurance.
Thank you for your review! At Policygenius we pride ourselves on helping to streamline the life insurance process, and providing open communication with our clients. Thank you for allowing us to provide financial protection to your family. -Elaine D.
Reviewed March 18, 2020
Incredibly easy and straightforward process to purchase policy. All reps I spoke to were fantastic and gave good advice with no pressure. Appreciate the initial contact gave info without having to provide mine. I was kept updated through the entire process.
Thank you for your feedback! At Policygenius we pride ourselves on having licensed agents who educate and assist our clients, rather than up-selling them. Our goal is to streamline the entire life insurance process. Thank you for allowing us to provide financial protection to your family! -Elaine D.
Reviewed March 17, 2020
Very easy and professional process. They kept me very well informed during the whole process. Seemed to be a much easier experience than going directly through an agent or insurance company. I would highly recommend to anyone for life insurance.
Thank you for your review! At Policygenius we pride ourselves on having licensed agents who go above and beyond to assist our clients. We also work with several life insurance companies so we can get you the best price. Thank you for allowing us to provide financial protection to your family! -Elaine D.
Reviewed March 11, 2020
I found this company through NerdWallet.com and the whole process was great. They stayed in constant contact through the entire process. I had to change my initial medical appointment multiple times and it was very easy to get a hold of a live person. Life Insurance takes a while to complete and they were involved the whole time. A+
Thank you for your feedback! At Policygenius we pride ourselves on having licensed agents who are very responsive to our clients and provide communication through the entire process. Thank you for allowing us to provide financial protection to your family! -Elaine D.
Reviewed March 9, 2020
Policy genius was very professional, thorough and efficient every step of the way from start to finish. They made sure we were aware of everything. I would definitely recommend them to anyone needing help securing life insurance. They answered all questions and left nothing to your imagination.
Thank you for your review! At Policygenius we strive to inform our clients and keep very open communication with them throughout the process of obtaining coverage. Thank you for allowing us to provide you with financial protection! -Elaine D.
Reviewed March 3, 2020
Customer service at Policy Genius is top notch! They are quick to respond, and they always have thorough answers to my questions. I was able to find an affordable life insurance policy, customize it to my particular needs, and the process was surprisingly painless.
Thank you for your feedback! At Policygenius our goal is to provide affordable life insurance options and excellent communication to our clients. Thank you for allowing us to provide you with financial protection. -Elaine D.
Reviewed Feb. 29, 2020
Great customer service. They answer all my questions and guide me to the complicated process of getting life insurance. They made it simple; they explained the best options for me, they recommended articles to expand my understanding of life insurance. I really appreciate their time, great energy and wonderful service! I highly recommend this company for any insurance service you need.
Thank you for your review! At Policygenius we strive to give our clients options and education so they can make informed decisions when purchasing their life insurance. Thank you for allowing us to provide you with financial protection! -Elaine D.
Reviewed Feb. 24, 2020
Policygenius helped me find a life insurance policy at a great rate. They handled all the work and made the whole process a lot easier for me. Seriously, they sent someone to give me my physical, which was a pleasant experience, and they almost did my paperwork for me.
Thank you for your feedback! At Policygenius our goal is to make life insurance convenient and transparent for our clients. We are glad you had a great experience with our agents. Thank you for your business. -Elaine D.
Reviewed Feb. 21, 2020
Very quick and helpful when I was looking for life insurance. I got quotes from other places in the past and was disappointed when the actual price was substantially higher than the low price quote. I got my policy and a great price!
Thank you for your review! At Policygenius we partner with several life insurance companies so we can get our clients the best price. Thank you for allowing us to provide you with financial protection. -Elaine D.
Reviewed Feb. 17, 2020
My experiences with Policy Genius was excellent! I got an excellent policy from a major company at the lowest rate. I compared with other companies. With Policy Genius you can buy more insurance coverage for fewer dollars,. A great concept. Plus the company constantly kept me in the loop with emails during the entire process.. Highly recommend!
Thank you for your review! At Policygenius we pride ourselves on providing excellent communication and customer service. We are glad you were happy with our process. Thank you for allowing us to provide you with financial protection. -Elaine D.
Reviewed Feb. 8, 2020
The process was incredibly simple and fast, and saved me from having to price check multiple sources. I got a great rate from an incredible company. I now have peace of mind knowing that my kids are covered if something were to happen to me.
Shandell, thank you for your review! At Policygenius we have the advantage of being able to compare prices of multiple insurance companies at one time. We are glad you had an excellent experience with us. Thank you for allowing us to provide financial protection to you and your family! -Elaine D.
Reviewed Feb. 6, 2020
PolicyGenius provides attractive rates, but appears uncomfortably close to a "bait and switch" tactic. This stems from the design of their online health questionnaire. This questionnaire does not capture much significant health issue information, which yielded an overly optimistic quote in my case. As a licensed insurance agent/financial advisor with a term policy only 3 years old, I ran a quote on myself and was pleasantly surprised at a quote for a longer term policy at $140 per month less than I'm paying now. In the phone interview, I disclosed the same information I put on the electronic quote request form. The "real" quote came back over $300 per month higher than the online quoting tool.
In our profession, it's incumbent on the agent to do a good job of field underwriting to generate the most reasonable quote for each case. Charitably, I'm just going to say that PolicyGenius's online quoting form (comparable to what we do in field underwriting) does a poor job of capturing the applicant's health status, causing misleading insurance quotes.
Hello Bill,
Thank you for your feedback.
We are a growing enterprise, and critical feedback like yours is necessary and helpful for us to improve. While no one likes to get called out publicly, it does demonstrate how poor your experience was for you and the need for us to continuously improve.
The team at Policygenius is always working to improve the accuracy of our online quoting tools to help potential clients make the right decision in obtaining life insurance, and we apologize for setting poor expectations during your online experience. Further improvements are an ongoing priority for us even in cases when they may only impact a small percent of shoppers. After receiving an online quote, the next step in our process is a phone call with a licensed insurance advisor so that the advisor can collect additional information, review potential options and provide a recommendation to ensure a quote for insurance coverage fits within a client’s budget.
I would be happy to speak with you by phone about your concerns and help you to find the right coverage. Please feel free to give me a call at 646.240.4832 at your convenience so we can provide a personalized experience to you. Thank you again for taking the time to bring this issue to our attention.
Sincerely,
Elaine DoudClient Experience Associate, Policygenius
Reviewed Jan. 31, 2020
My husband was without life ins policy for over 2 years and we have a child! Our lives are so busy and hectic I tried a few times to work on getting a policy in place for him with an agency but to no avail. You guys made it direct and simple, plain facts and details, options, calls at off hours when we could speak, setup a Saturday health appointment at home and actually got us to sign up for a term life policy! Thank you.
Mr. and Mrs. Radich - thank you for your review! We are so happy to hear you had an excellent experience obtaining your life insurance coverage through us. At Policygenius we strive to make our process convenient and responsive so busy families like your's can obtain the financial protection they need. Thank you for allowing us to provide financial protection to you and your family! -Elaine D.
Reviewed Jan. 24, 2020
I was grateful for all the help navigating this process. Each team member I worked with was friendly, low pressure and willing to assist. I have told several friends about my experience with Policygenius, and will use your service again! Thank you!
Drue, thank you for your review! At Policygenius our goal is to provide friendly and knowledgeable customer service. We look forward to assisting you in the future. -Elaine D.
Reviewed Jan. 24, 2020
Easy to work with and to communicate with. Kept me informed during the whole application process. They always answered the phone, I always talked to a knowledgeable human being, and were always helpful on the first try. I was skeptical pickling them off the web, but I’m glad I did.
Jorge, thank you for your feedback! We are glad to hear our representatives were helpful and responsive. Our goal is to provide excellent customer service to each of our clients. Thank you for allowing us to provide you with financial protection. -Elaine D.
Reviewed Jan. 22, 2020
The Policy Genius team worked tirelessly to find a provider that worked for me. After one failed attempted they found a better provider and better price! This process took a while but it wasn’t policy genius’s fault. They kept me up to date with all information. I would recommend them to anyone. Thank you again!
Spencer, thank you for your review! We are so glad to hear you were able to find a good policy at a better price with us. Since we work with multiple insurance companies this helps us provide multiple options for our clients. Thank you for allowing us to provide financial protection to you and your family. -Elaine D.
Reviewed Jan. 17, 2020
Great overall service! The communication from the beginning of the process all the way to the end was clear, consistent, and frequent. I am very happy with the policy I achieved. It will help me sleep at night knowing my family will always be well taken care of. I would definitely recommend Policygenius.
Kevin, thank you for your kind review! At Policygenius we strive to provide excellent service to our clients. Thank you for allowing us to provide financial protection to your family. -Elaine D.
Reviewed Jan. 7, 2020
Everything was very Professional and easy. I would tell a friend and the price was ok for my age but I have Not received any Paper work in over a Month. Could you find out what the problem and I wanted my payment to come on the 1st.
Charles, sorry to hear about the mix-up! You'll be hearing from a member of our Customer Success team shortly! - Theresa S.
Reviewed Jan. 7, 2020
Super simple, great rates. When I signed up I was worried that the rate I was provided was not accurate. The final rate was as quoted. The customer service has been great and their follow up is outstanding. I would highly recommend this service for anyone looking to get life insurance.
Jeffrey, so happy to hear we were aligned with your pricing expectations. Thanks for the review. We hope you consider us for your other insurance needs. - Theresa S.
Reviewed Jan. 2, 2020
I filled out online application & was given a quote. A representative called back the next day as they said they would but after verifying information that I had put on application the quote he gave me was higher so I have no idea why they give you a quote online but don't stand behind it when they talk with you on the phone???
Bridget, I do apologize for the misunderstanding. There are several factors that contribute to pricing fluctuations. If you want to discuss the specifics with us, please do give us a call at 855.965.2255 and we'd be happy to walk you through the details. - Theresa S.
Reviewed Dec. 29, 2019
I was looking to finally add some life insurance. I had looked around on my own but found it to be a bit of a mess and kind of confusing. The team at PolicyGenius made things so easy even down to giving me a call to make sure the in-home nurse verified my appointment. Everything went so incredibly smoothly that I even used PG to change my home and auto policies.
Robert, thanks for the review and thanks for allowing us to assist you your home & auto insurance. We're always here for you; to help simplify the insurance process. - Theresa S.
Reviewed Dec. 27, 2019
It's been nearly three weeks and they still haven't provided me with a quote. I know it's the holidays...but THREE WEEKS AND NO QUOTE???? I've contacted 5 different companies directly and all replied within 24 hours. So what on earth takes three weeks?!!! Absolutely ridiculous.
Hi Clare,
My name is Jennifer, and I am one of the managers on the Policygenius Home & Auto team. I wanted to personally reach out to apologize for your experience. Please know that your feedback is greatly appreciated, as we continue to work on improving both our products and processes.
On behalf of our team, I apologize for the holdup in receiving your personalized quotes. While we expected a delay due to the holidays, the extent of what you encountered was certainly unacceptable. We hold ourselves to a higher standard and it’s disappointing to know that we did not demonstrate that here. With respect to your quotes, we’re more than happy to discuss them with you, if you’d still have us.
Ultimately, our mission at Policygenius is to provide an unprecedented client experience. Once again, I’m genuinely sorry that we were unable to deliver that to you. I am more than happy to be your main point of contact from here on out, so please feel free to reach out to me directly at 855-695-2255 x2 if you would like to discuss your experience further or share any specific concerns.
Thank you,Jennifer
Reviewed Dec. 24, 2019
They coordinated everything. There were no hidden fees, the final price matched the quote (but that probably varies depending on health screening results). They kept me well informed about everything. The email reminders kept us on pace but were always polite. I would recommend them to friends and family.
Danyon, thanks for your review. We pride ourselves on transparent pricing and I'm pleased to know we were able to deliver while keeping you informed throughout the process. - Theresa S.
Reviewed Dec. 19, 2019
I'm very pleased with the service you have provided me right from the very start, to the medical examination, medical records check. I received weekly updates on the status of my application I was kept well informed all the way through the process. I would recommend your company to all my friends.
Thanks for the review, Armando! Glad we kept you informed and supported throughout the process. - Theresa S.
Reviewed Dec. 14, 2019
The whole process was easy and Policygenius was guiding you from the application process to the final approval of the policy. They were impartial and were working with what you want as a customer and not even try to hard sell you with anything.
Franz, we're so pleased you found the process to be simple and supportive. Thanks for the kind review! - Theresa S.
Reviewed Nov. 15, 2019
Policygenius helped us save by finding the best rates for life insurance that worked for us. They facilitate the process and made it as seamless as possible. Would recommend for anyone looking to save and secure life insurance for their family.
Melissa - thank you for your kind review. We're so happy to hear you enjoyed working with us! - Theresa S.
Reviewed Nov. 13, 2019
The process was very easy and fast. I liked the low pressure approach, too. In the end, I got the coverage I wanted at a good price. They made it very easy for my spouse and I to apply for insurance at the same time. We were able to schedule our medical exams at the same time even though we ended up with different carriers.
Eric, I'm so pleased we were able to help you and your spouse navigate the insurance buying process. Thank you for the kind review. - Theresa S.
Reviewed Nov. 12, 2019
Policygenius provided very quick and easy communication, while staying respectful and it never felt pushy through the entire process. I don't think this process could be any easier and I hope this company and this business model replaces the current insurance industry. Thanks!
Scott, we hope we can shake things up in our industry too! Glad to hear you had a positive experience and thanks for the kind review! - Theresa S.
Reviewed Nov. 5, 2019
I used the PolicyGenius site to review what options were available to me in setting up a term life policy. Their communication during the evaluation process was clear and the options were outstanding. They set up everything to get the underwriting process going and, in the end, the policy ended up costing less than the quote. Their service was awesome and I would absolutely recommend the experience.
Jennifer - thank you for your kind review! I'm so pleased you had a great experience with us. - Theresa S.
Reviewed Nov. 3, 2019
Policygenius helped me obtain life insurance quotes quickly. Within a several weeks, I was able to find and secure a life insurance policy that will protect my loved ones. I'm truly glad I was able to do business with Policygenius. I have told all of my friends about their service.
Sean - Thank you for your kind words. I'm so happy to hear we are able to give you peace of mind. - Theresa S.
Reviewed Oct. 31, 2019
Fast, efficient, was not hassled to select a policy even tho I took a full month to accept the policy offered and the pricing of the policy could not be beat. They did a great job working with me to find the best policy to fit my lifestyle.
Sean, happy we could help! Thanks for the review and for your business. - Theresa S.
Reviewed Oct. 29, 2019
My husband has had life insurance with the same company for over 30 years. As he approached the age of 65 the premium doubled to over $450 a month. We could not afford that! I searched for alternatives and found Policygenius. After researching the company and finding many positive reviews I gave them a call. I spoke with Jake **. He was extremely knowledgeable and helpful. I gave him as much information as I could then it was up to my husband to complete the process. If you've been married for any amount of time you know you can't MAKE your spouse do anything and it took him a while to follow up. Jake ** was very considerate in reaching out to us to help move the application along and make sure we were informed every step of the way. We now have an affordable life insurance policy for my husband and we're very happy with the service and the product that Policygenius provided to us.
Susan, thanks so much for your kind review! I'm so pleased Jake provided great advice and kept you on track with your financial goals. - Theresa S.
Reviewed Oct. 26, 2019
Policygenius helped me find a life insurance policy at a great rate that will provide a peace of mind to me and my family. They handled all the work and made the whole process a lot easier for me. Customer service is great.
Nilton - thank you for your kind review. We take great pride in helping customers protect the most important things them, their families. - Theresa S.
Reviewed Oct. 25, 2019
The entire team at Policygenius was very friendly, answered all of my questions thoroughly and gave me regular updates on the status of my policy. I would recommend them to anyone needing to purchase life insurance. They made the entire process simple and easy to complete.
Heather - Thank you for your kind review! I'm so pleased to hear we were able to make the shopping process simple! - Theresa S.
Reviewed Oct. 25, 2019
PolicyGenius provided good pricing and easy to follow steps, with prompts when I was slacking off. They made every step of the process as easy as possible. I was never left wondering what would happen next or when it would happen. Great communication!
Lou, so happy to hear we met your expectations and helped keep things on track. Thanks for taking the time to leave a review! - Theresa S.
Reviewed Oct. 22, 2019
I needed to set up a life insurance policy and it was quite easy and painless, thanks to PolicyGenius. It did take about 6-8 weeks to complete but that is normal for life insurance procedures. I’d recommend using them for your insurance needs.
Hi John, glad to hear your process was seamless! Thank you for choosing Policygenius! - Theresa S.
Reviewed Oct. 19, 2019
Easy to apply, get medical exam and follow along through the approval process. Feel like prices are fair and customer service was excellent so this was able to be crossed off my to-do list. Life insurance made simple with several quotes made my experience quick and easy.
Hi there Jeremy! Thank you for the review! We're happy that you had such a positive experience. Thank you for using Policygenius for your insurance needs. - Theresa S.
Reviewed Oct. 18, 2019
Fast and friendly service. Extremely knowledgeable staff that answered all my questions and concerns. The whole process from beginning to end was easy. I would recommend Policygenius to my friends and family. They make the whole process very easy and manageable.
Hi Holly - Thank you for the review, we're glad that your experience was positive! Thank you for choosing Policygenius!
Reviewed Aug. 28, 2019
Policygenius helped me find a life insurance policy at a great rate. Everyone I worked with was friendly so easy to access via phone, text and email. They handled all the work and made the whole process a lot easier than I had anticipated. I would definitely recommend to anyone looking for life insurance.
Ashley - Thank you for the kind words! I'm so pleased we were able to provide you with great rates and great service! - Theresa S.
Reviewed Aug. 28, 2019
I needed life insurance and turned to PolicyGenius. I applied with a company that ended up denying me after providing all of the information they requested. I was bummed out that I'd have to start the process all over again, but I didn't have to! The folks at PolicyGenius found me another company, and I ended up getting my life insurance through them. Throughout the entire time, they proactively kept me in the loop. Every step of the way, they were there. I can't recommend them enough. I will use them again in the future.
Tanisha, we are so happy to have been able to find coverage for you and that it was a great experience! Thank you for the review. - Theresa S.
Reviewed Aug. 27, 2019
This was such an easy process. They had a quick questionnaire when I first inquired. It gave immediate prices so I could see what was being offered and if it was a good fit for me. Someone followed up shortly after. I’m a business owner, wife and mom - so I’m very busy and it seemed like everything was quick and easy to manage. Great prices and everyone was incredibly friendly to work with. I highly recommend working with policy genius no matter what your needs are - they found a great fit for my husband and I, our situation, family and future planning.
We appreciate the review, Rachel! Policygenius strives to make insurance buying easy & transparent. - Theresa S.
Reviewed Aug. 27, 2019
Policygenius was extremely helpful in finding me a great deal in insurance and made everything so easy. They kept me apprised of what was going on with my application and made sure I was informed of what was going on every step of the way. They did an awesome job!! I can’t thank them enough.
Reviewed Aug. 27, 2019
Quick, painless, and easy to work with. Oh, and it saved me a ton of money on existing policies. A few forms online, a quick phone call, and we had policies ready to sign in a couple of days. They also were accommodating on minor tweaks or hypothetical scenarios. I'm confident that they will help me shop around regularly to keep competitive rates, coverage, and so forth. It helped us cut costs and expand our coverage to make sure we have just what we need.
Reviewed Aug. 27, 2019
Policygenius helped me find a life insurance policy at a great rate. With one process, many options were compared for me to make an informed selection. They handled all the work, answered questions, and made the whole process a lot easier for me.
Reviewed July 23, 2019
The process was very user friendly and thorough. I was called back after I submitted my information. The customer service rep was knowledgeable and courteous. I have recommended this to family and friends. Follow up was good as well. Once everything was in, I was able to relax.
Carol, I'm so pleased to hear you had a great experience with us! Thank you so much for your kind words. - Theresa S.
Reviewed June 26, 2019
Policygenius takes forever. I submitted my application on 11/1/18. I was not "active" till almost 60 days later! During the application process they would send me questions. Say it was Monday. I would reply that day. They would reply back, "We'll reply "next week""... Happened a few times. How frustrating. When promised I would receive a "gift card" to Amazon I never received it. Contacted them a few times but they don't seem to care. Probably cause they already have my business.
We are a small but growing company and critical feedback like yours is necessary for us to improve. While no one likes to get called out on in a public forum, it does demonstrate how poor the experience was for you, in particular with regard to how the matter of your gift card was handled. We are apologetic for this oversight.
You brought this matter to our attention on June 26th and we promptly sent your gift card on June 27th. One of our managers personally handled this matter and notified you that it was resolved on July 1st.
With regards to the timeline of your policy, it generally take up to six weeks for policies to be approved, and I see yours was approved in five weeks. We will be reviewing our procedures to see if improvements need to be made to that timeline. We sincerely apologize for any inconvenience and I’m pleased we were able to resolve this for you.
Please don't hesitate to reach out to us if there are any follow-up questions or concerns. Thank you again for the feedback and your business.
Sincerely,Theresa Silvestro
Operations Manager, Policygenius
Reviewed June 18, 2019
I have been pursuing a life insurance policy through PolicyGenius for over three months now. My guess is that a review checker will respond very promptly to this message, but that is the only time I have ever received a prompt response. When I signed up for the initial phone call with a specific time, they never kept their appointments. I am an ideal life insurance candidate — 31 years old, want a short term and am fairly healthy. This should have been an open/shut case. However, the PolicyGenius reps have consistently said they are working on getting my records and then blame me when they fail to follow up with doctors.
This experience has been far from easy and I am now looking for other providers. What an unfortunate waste of time — all PolicyGenius had to do was stick to their promises and they can’t even do that. It’s a bit chilling to think that if their reps can’t stick to their own promises, what will happen in the unfortunate event that the policy becomes due... I don’t know if I would be able to count on their promises then either.
Good evening, Rockford,
Thank you for your feedback. I want to sincerely apologize for the experience that you've had throughout the process with us.
I completely understand your frustration. Our agents should have called you at the times that you had specified. We will ensure that further training is provided to address this gap. I also want to apologize if we made you feel that you were at fault while the carrier requested medical records. We wanted to maintain transparency throughout the application process. It was never our intention to place blame on you or any parties.
Thank you for providing this feedback and additional information required to help move the process along.
Our mission is to find our clients the best policy for their needs. We will continue to work on your application on our end. I apologize for the inconvenience that we've caused and am open to further discussion. Please feel free to reach out to me so we can further learn from our mistakes.
Best regards,Agnes L.
Reviewed Sept. 22, 2018
They were very helpful and made buying life Insurance easy. I was wasting time shopping around without getting anywhere. It was nice to find one site to get multiple quotes and not give my personal information to 100 different sites. Very fast and helpful. I would definitely recommend.
Reviewed Sept. 22, 2018
I was very pleased with the ease and accessibility of shopping for life insurance through PolicyGenius. They were very helpful and made sure to find the best product for me and my situation. I was very confident in the process and the people at PolicyGenius.
Reviewed Sept. 21, 2018
Signed up for life insurance for my wife and I. This was by far the easiest way to get several quotes without having to send a bunch of different insurance companies my info. The rates we got through PolicyGenius were a good bit cheaper than what I’d been quoted by a financial planner. They kept in touch along the way and just made it simple.
Reviewed Sept. 21, 2018
PolicyGenius gave me the best quote and service than I have gotten from any insurance company! They got me insurance with the company I wanted at a lower rate than any other place I tried. I would highly recommend them.
Reviewed Sept. 21, 2018
I am 62 years old and I applied for life insurance along with my wife a few months ago with Policy Genius. We had an amazing experience! The process was so simple and everyone was so nice! We got an amazing price which actually was about half of what anyone else was quoting us! I am very pleased with everything and would highly recommend this company to anyone interested in purchasing insurance. We could not be more satisfied!
Reviewed Sept. 21, 2018
When searching for life insurance for my husband and myself to replace expiring policy, they were awesome to deal with. Husband's went smoother than my own. After a few misunderstandings, PolicyGenius reached out to the company and made sure my policy was correct and in force. Wonderful to deal with and I would recommend them highly.
Reviewed Sept. 21, 2018
My experience with PolicyGenius was very satisfying. I was looking for a term life insurance policy. Once I contacted them, they explained the process, took down only relevant information and helped move the process along very smoothly. They accommodated delays on my part very politely and helped me stay on course. A huge thumbs up from me for the ease with which I was able to have the medical tests completed, obtain the results and select the most appropriate policy from a reputed company.
Reviewed Sept. 21, 2018
From the beginning to the end, the people at PolicyGenius were awesome! I had been looking for a policy on my own and got sick and tired of having my phone "blow up". They took the stress away and walked me through it with ease. I now have the policy I want and I can't thank them enough for their diligence. You won't regret it should you decide to get some help from them. I would recommend them to anyone! I already have!!
Reviewed Sept. 21, 2018
When my husband and I found ourselves without life insurance because of an unexpected job layoff, the team at PolicyGenius provided immediate and excellent service. PolicyGenius took the guesswork and legwork out of our life insurance search, assisting us secure reputable carriers who provided reasonably-priced and well-suited life insurance policies. A real time and money saver at a critical time in our lives!
Reviewed Sept. 21, 2018
PolicyGenius changes the way you buy insurance. For the first time ever, I felt like I knew what was happening with the insurance process and that my input mattered. Fast. Friendly. Responsive. Helpful. Game changing. Buying insurance was actually a pleasant experience.
Reviewed June 25, 2018
We had been dragging our heels applying for life insurance because the process can be complex and require a lot of paperwork. PolicyGenius made comparing policies easy and did not restrict our options to just a few. They will try to upsell, but they are not pushy about it. When we decided which policies were best for us, PolicyGenius handled all the scheduling and logistics of paperwork so that nothing would be missed or listed incorrectly. Great experience.
Reviewed June 22, 2018
PolicyGenius made it easy for me to shop for a low rate. It's like using Kayak for travel plans -- one stop to look for the right provider. The UI is really well done, with simplicity in mind (but with supplemental articles available for when I wanted more information). I didn't have to deal directly with the insurance company at all. After I applied online, PG called me to complete the application. After the physical exam, they kept me posted via email as to the status of my application, and when everything was ready to go, I digitally signed my document. I even got the rate I was initially quoted!
Reviewed May 10, 2018
I was looking to change my life insurance provider due to rising costs. PolicyGenius was so quick and easy and everyone I spoke with was great! They fit my schedule for testing and it was easy. Thanks so much!
Reviewed May 7, 2018
I was a bit hesitant to purchase life insurance but this company took out all of the footwork for me. They presented me with top rated companies at a great price for me to choose from and they were able to get me the maximum coverage for my family. I am really thankful.
Reviewed May 4, 2018
Talking about efficiency, they call, text and email me for reminder and/or updates. Each and every representative that I’ve spoken with are nice and pleasant with good product knowledge. My husband and I are happy with PolicyGenius, keep up the good work????
Reviewed May 4, 2018
I work in the life insurance industry and I decided to work with PolicyGenius because of the simplicity of their process. Their carriers are top notch and their communication throughout the process made this a great experience. I strongly recommend policygenius for anyone looking for life insurance or other insurance options. I have already referred over three friends and family members.
Reviewed April 27, 2018
They gave me no information about where my insurance application was in the process. They texted my phone even though I asked them not to. I also had to contact the insurance company multiple times on my own because PolicyGenius did not know what was going on. I think they made it more difficult because sometimes I would get conflicting information. Do not use them. Judging by the other positive reviews I can only assume they have gone downhill. Bad customer service. Bad experience.
Thanks for sharing feedback on your experience Justin. We apologize that we were not able to meet your expectations in this instance. We take all feedback seriously and have thoroughly researched your case. In the event there are additional insights you'd like to share after our call today, please don't hesitate to reach out.
Reviewed March 24, 2018
Service was very good throughout the process and the agents were very proactive in communication. They made the entire process very easy. Sometimes they over-communicated, but I guess it would work for some people. Overall, I was very happy with their service and would recommend them to other people.
Reviewed March 23, 2018
I was skeptical to use PolicyGenius, since I had never heard of it before. Came across it online. From start to finish I was totally satisfied with the fantastic customer service they provided. Everything was done professionally and in a timely manner. They followed up by phone or email on everything. It's rare to find good customer service these days. But PolicygGenius definitely provided it. I was able to get a new policy that was 1/2 the cost of my old.
Reviewed March 23, 2018
Everyone was very helpful during the process of acquiring life insurance and kept in touch during the entire process. Would highly recommend PolicyGenius for all the products that they handle. Was very happy overall... I really liked their follow up and I felt that they were on my side and working hard for me.
Reviewed March 23, 2018
Great experience. Did a tremendous job of finding me life insurance at an reasonable rate and the amount I needed. I now have peace of mind for the next 20 years. They followed up with me every step of the way. From the initial application to the physical to the final quote, everything was a smooth process. Highly recommend.
Reviewed March 23, 2018
The website was easy to navigate and got my quotes super fast. The folks at PolicyGenius were super responseful when I had questions (via phone, email, or chat) and kept me updated throughout the underwriting process. I never bought life insurance the old fashioned way, so it's hard to compare, but I have no complaints.
Reviewed March 23, 2018
I requested the policy be assigned to my SBA lender on the application. Policy Genius implemented the policy without ensuring this was done. When I approached Policy Genius they told me to work directly with insurance company. This has resulted in a significant delay in the policy being assigned and the closing date of the business loan potentially being delayed. Two stars for price but subtract three stars for not making sure the policy was assigned.
Our operations manager will be reaching out to you to ensure we're facilitating the next steps where possible. Thanks again and have a good day!
Reviewed Feb. 16, 2018
I'd been dragging my feet and meaning to get life insurance for some years, and PolicyGenius finally got me over the line. It was super helpful to see a bunch of quotes in one place without having to call around, and then they kept the ball rolling so I didn't let the final paperwork slide. The whole process was pretty painless and now it's one less thing to worry about.
Reviewed Jan. 10, 2018
Great resource to get exactly the information and coverage you need without having to deal with any archaic agents or unnecessary steps. Comparison shopping and ratings were the best part of the experience as it made it one-stop shopping. Would definitely recommend to anyone shopping around for life insurance.
Reviewed Jan. 9, 2018
I recently searched for, applied, and finalized my life insurance policy with PolicyGenius and it was extremely easy! Everything was very straightforward and easy to understand. I was contacted a few times by the PolicyGenius teams for clarification of points on my application, and they did all the legwork to get me the best rate. Highly recommend.
Reviewed Jan. 8, 2018
I had previously tried to get life insurance with my normal insurance company, but was not given the best rates due to anxiety, which I felt had no bearing on mortality. I found PolicyGenius and applied through them and ended up getting the highest rating for life insurance. They saved me thousands of dollars on my premiums over the life of the policy! And they're communication was excellent throughout the whole process. I highly recommend them.
Reviewed Jan. 6, 2018
When the premiums were too high for the first policy I was offered, PolicyGenius helped me find another insurance provider with similar coverage at a much better rate. Their staff was always friendly and helpful. I would recommend them to anyone looking for Life Insurance who doesn't want to deal with traditional agents.
Reviewed Jan. 6, 2018
PolicyGenius helped in my search for a solid life insurance policy. They were very prompt from the start and very responsive throughout the process. They patiently responded to all queries and worked closely with the provider. In the end they helped me get a policy backed by a solid insurance company at a very good rate.
Reviewed Jan. 6, 2018
From the moment I contacted PolicyGenius to the first payment for my life insurance I was extremely pleased. The first person I spoke with clearly explained the entire procedure. He even helped me choose the best insurance company for my needs. Along the way, I received emails explaining everything that was happening every step of the way. Anyone looking for life insurance needs to contact PolicyGenius! Don't go it alone!
Thomas - we're so glad you had a great experience. Thank you for using Policygenius!
Reviewed Nov. 26, 2017
Great people! Great service! Great company! I highly recommend using PolicyGenius! I was looking for new life insurance and someone told me about PolicyGenius. They communicate well -- both by phone and email -- and are very helpful and efficient. I got what I was looking for, and at a price that makes sense. And they are all so friendly, too. Thank you to the PolicyGenius team!
Reviewed Nov. 16, 2017
I have never been so well treated and informed when working with a life insurance agent. They were prompt, attentive and helped me when the first insurer couldn't offer me the anticipated preferred rate. I would absolutely recommend PolicyGenius!
Reviewed Nov. 14, 2017
Best ever website to find a life insurance policy and great service overall. It's very easy to get quotes, see which life insurances are the best based on policy amount, medical conditions, etc... The info is all the website, no need to leave a phone number and get 10 calls a day... Definitely recommend.
Reviewed Nov. 13, 2017
We used PolicyGenius to compare different life insurance policies. We ended up finding a company we'd never heard of that had the best rates & best ratings for both of us. We were very pleased with how well the process went & we also loved how you can get text alerts. Highly recommend.
Reviewed Nov. 12, 2017
Very easy and straightforward. Minimal customer service needed but when I spoke with them, they were helpful, friendly and professional. Definitely recommend PolicyGenius if you're comparing life insurance options out there. Very happy with the quality and service I received.
Reviewed Nov. 11, 2017
PolicyGenius was very helpful during the process of purchasing life insurance. They were open and honest about the different life insurance providers and the benefits and drawbacks to each. It was nice to have their advice with so many different providers out there.
Reviewed Nov. 11, 2017
They had great rates and were easy to use. In general the process of getting life insurance can be a little overwhelming, but they had great customer service and cared about making the experience as easy as possible. I would recommend them to others.
Reviewed Nov. 8, 2017
I'm not going to lie... insurance is intimidating. PolicyGenius made it easy for me to apply for life insurance and made a seemingly complicated process easy. I was able to get the application started via my mobile and friendly agents were able to help me along the way. I entered in all my information online and was able to compare different options at the click of a button. I really like that I was able to find a well known provider via the platform and feel confident that I got the best policy for me.
Customer support was great! I had recently gotten married and had a lot of questions about what policy made the most sense for me and my new family. They also did an awesome job following up with me when it was convenient for me, all the while being friendly and knowledgeable about the process. Once I picked a provider, they helped facilitate the medical exam, which was super easy and provided in house before work so I didn't have to schlep anywhere. Results were ready immediately and I was able to get insured asap! I'm so glad I was able to use PolicyGenius to help make a complicated process easy. I've already shared my experience with all my friends and family! I couldn't be happier about it!
Reviewed Nov. 3, 2017
I recently got married, so knew I needed to get life insurance. I used Policygenius to compare quotes from a number of top companies, and then purchased an AIG policy through them. I loved all the tools to help me not only compare policy prices, but to also compare the plan features. The agent I spoke to on the phone, Alex, was super helpful! He answered all my questions, and I never felt like I was getting sold. Throughout the process, I got updates as to what was happening with my application, which I appreciated. The whole process took less than 4 weeks, which was quicker than what was communicated. Thank you Policygenius!
Reviewed Nov. 3, 2017
Lots of hard work. Great People at the company. Thanks to Jennie ** and Kelly **, I appreciate your help. The best customer service and work ethic. The agents are so kind & helpful. I would recommend this company to everyone.
Reviewed Nov. 3, 2017
Easy to use. The website provided rate illustrations from dozens of insurers, so it was easy to pick the best rate. Follow-up from the brokers via phone and email was very helpful. It made the process of shopping and enrolling for life insurance, which can be a very user-unfriendly process, very simple. I'm happy with the insurer I ended up selecting, the coverage I'm getting, and the price I'm paying.
Policygenius Life Insurance Company Information
- Company Name:
- Policygenius Life Insurance
- City:
- New York
- State/Province:
- NY
- Website:
- www.policygenius.com
