Policygenius Life Insurance Reviews
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About Policygenius Life Insurance
Policygenius allows you to easily compare and buy life insurance online. In minutes, you can get quotes from over a dozen insurance companies and save up to 40%. With Policygenius, it’s never been easier to compare insurance and apply online.
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Policygenius Life Insurance Reviews
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- 4,949,385 reviews on ConsumerAffairs are verified.
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Reviewed April 12, 2020
We had a great experience with PolicyGenius. Communications were timely and very professional. They worked hard to get us the best plan/policy that suited our circumstances. We are glad we chose them as our initial choices with others weren’t fruitful. We will definitely recommend them to others.
Thank you for your kind review! At Policygenius we work with several companies so we can get the life insurance plan that works best for you. Thank you for allowing us to provide financial protection to your family. -Elaine D.
Reviewed April 9, 2020
Reviewing available plans was a breeze and the application process was simple. I'm confident that the plan we chose was the best for us and even follow up questions were answered promptly. We received the best price that I found after using other servicers that provided direct quotes.
Thank you for your feedback! Our goal at Policygenius is to provide our clients with the best plans for their situations at the best price. Thank you for allowing us to provide financial protection to you and your family! -Elaine D.
Reviewed April 9, 2020
PolicyGenius agents were very helpful during the insurance application process. They addressed my questions quickly and provided periodic update through the process. After comparing with different vendors, policyGenius provided the most reasonable quote compared to others with the same request. I would highly recommend!
Thank you for your review! At Policygenius, we pride ourselves on having open communication with our clients and providing great prices. Thank you for allowing us to provide financial protection to your family. -Elaine D.
Reviewed April 7, 2020
Policy genius has their stuff together. They help the process move along smoothly and without causing a feeling of a rush or pressure to move forward. I can’t recommend them enough. They helped me find the best rates and I didn’t have to pay any extra for that service.
Thank you for your review Jeremiah! We are so glad to hear you had a great experience with us. At Policygenuis our goal is to get our clients an excellent rate while providing a seamless experiences for our clients. Thank you for allowing us to provide you with financial protection! - Elaine D.
Reviewed April 7, 2020
The most important thing to me is clear communication and Policygenius gets an A+ in that department. They were fast, easy, and so helpful. I have already told many of my friends and family about Policygenius and will continue to do so. Thanks for making everything smooth and helping me obtain the cover need to protect my family!
Kameron, thank you for your kind review! At Policygenius we pride ourselves on our knowledgeable licensed agents who keep open communication with our clients in order to get them the best life insurance coverage. It is wonderful to hear that you were very satisfied with our process. Thank you for trusting us with the financial protection for your family! -Elaine D.
Reviewed April 7, 2020
I highly recommend Policygenius. Used them after hearing about them from a friend who also uses them. Was described to me as a "white glove service" and I agree. It was painless and frictionless the way the insurance usually ISN'T. I liked the easy to reach consumer service, frequent check ins, and in-home health check up. I'd definitely consider using them again for another kind of insurance.
Daniel, thank you for your review! Yes, at Policygenius we pride ourselves on having licensed agents who provide optimal customer service and have open communication with our clients. We are very happy you were satisfied with your experience with us. Thank you for allowing us to provide you with financial protection! -Elaine D.
Reviewed March 22, 2020
Policygenius representatives were extremely helpful throughout the process of finding and purchasing life insurance. The reps were quick to respond, provided help in a few simple steps, and were always courteous. The company provided many helpful prompts that kept me informed as to the status of my application and what I needed to do next. I would recommend this service to anyone looking for assistance with securing life insurance.
Thank you for your review! At Policygenius we pride ourselves on helping to streamline the life insurance process, and providing open communication with our clients. Thank you for allowing us to provide financial protection to your family. -Elaine D.
Reviewed March 18, 2020
Incredibly easy and straightforward process to purchase policy. All reps I spoke to were fantastic and gave good advice with no pressure. Appreciate the initial contact gave info without having to provide mine. I was kept updated through the entire process.
Thank you for your feedback! At Policygenius we pride ourselves on having licensed agents who educate and assist our clients, rather than up-selling them. Our goal is to streamline the entire life insurance process. Thank you for allowing us to provide financial protection to your family! -Elaine D.
Reviewed March 17, 2020
Very easy and professional process. They kept me very well informed during the whole process. Seemed to be a much easier experience than going directly through an agent or insurance company. I would highly recommend to anyone for life insurance.
Thank you for your review! At Policygenius we pride ourselves on having licensed agents who go above and beyond to assist our clients. We also work with several life insurance companies so we can get you the best price. Thank you for allowing us to provide financial protection to your family! -Elaine D.
Reviewed March 11, 2020
I found this company through NerdWallet.com and the whole process was great. They stayed in constant contact through the entire process. I had to change my initial medical appointment multiple times and it was very easy to get a hold of a live person. Life Insurance takes a while to complete and they were involved the whole time. A+
Thank you for your feedback! At Policygenius we pride ourselves on having licensed agents who are very responsive to our clients and provide communication through the entire process. Thank you for allowing us to provide financial protection to your family! -Elaine D.
Reviewed March 9, 2020
Policy genius was very professional, thorough and efficient every step of the way from start to finish. They made sure we were aware of everything. I would definitely recommend them to anyone needing help securing life insurance. They answered all questions and left nothing to your imagination.
Thank you for your review! At Policygenius we strive to inform our clients and keep very open communication with them throughout the process of obtaining coverage. Thank you for allowing us to provide you with financial protection! -Elaine D.
Reviewed March 3, 2020
Customer service at Policy Genius is top notch! They are quick to respond, and they always have thorough answers to my questions. I was able to find an affordable life insurance policy, customize it to my particular needs, and the process was surprisingly painless.
Thank you for your feedback! At Policygenius our goal is to provide affordable life insurance options and excellent communication to our clients. Thank you for allowing us to provide you with financial protection. -Elaine D.
Reviewed Feb. 29, 2020
Great customer service. They answer all my questions and guide me to the complicated process of getting life insurance. They made it simple; they explained the best options for me, they recommended articles to expand my understanding of life insurance. I really appreciate their time, great energy and wonderful service! I highly recommend this company for any insurance service you need.
Thank you for your review! At Policygenius we strive to give our clients options and education so they can make informed decisions when purchasing their life insurance. Thank you for allowing us to provide you with financial protection! -Elaine D.
Reviewed Feb. 24, 2020
Policygenius helped me find a life insurance policy at a great rate. They handled all the work and made the whole process a lot easier for me. Seriously, they sent someone to give me my physical, which was a pleasant experience, and they almost did my paperwork for me.
Thank you for your feedback! At Policygenius our goal is to make life insurance convenient and transparent for our clients. We are glad you had a great experience with our agents. Thank you for your business. -Elaine D.
Reviewed Feb. 21, 2020
Very quick and helpful when I was looking for life insurance. I got quotes from other places in the past and was disappointed when the actual price was substantially higher than the low price quote. I got my policy and a great price!
Thank you for your review! At Policygenius we partner with several life insurance companies so we can get our clients the best price. Thank you for allowing us to provide you with financial protection. -Elaine D.
Reviewed Feb. 17, 2020
My experiences with Policy Genius was excellent! I got an excellent policy from a major company at the lowest rate. I compared with other companies. With Policy Genius you can buy more insurance coverage for fewer dollars,. A great concept. Plus the company constantly kept me in the loop with emails during the entire process.. Highly recommend!
Thank you for your review! At Policygenius we pride ourselves on providing excellent communication and customer service. We are glad you were happy with our process. Thank you for allowing us to provide you with financial protection. -Elaine D.
Reviewed Feb. 8, 2020
The process was incredibly simple and fast, and saved me from having to price check multiple sources. I got a great rate from an incredible company. I now have peace of mind knowing that my kids are covered if something were to happen to me.
Shandell, thank you for your review! At Policygenius we have the advantage of being able to compare prices of multiple insurance companies at one time. We are glad you had an excellent experience with us. Thank you for allowing us to provide financial protection to you and your family! -Elaine D.
Reviewed Feb. 6, 2020
PolicyGenius provides attractive rates, but appears uncomfortably close to a "bait and switch" tactic. This stems from the design of their online health questionnaire. This questionnaire does not capture much significant health issue information, which yielded an overly optimistic quote in my case. As a licensed insurance agent/financial advisor with a term policy only 3 years old, I ran a quote on myself and was pleasantly surprised at a quote for a longer term policy at $140 per month less than I'm paying now. In the phone interview, I disclosed the same information I put on the electronic quote request form. The "real" quote came back over $300 per month higher than the online quoting tool.
In our profession, it's incumbent on the agent to do a good job of field underwriting to generate the most reasonable quote for each case. Charitably, I'm just going to say that PolicyGenius's online quoting form (comparable to what we do in field underwriting) does a poor job of capturing the applicant's health status, causing misleading insurance quotes.
Hello Bill,
Thank you for your feedback.
We are a growing enterprise, and critical feedback like yours is necessary and helpful for us to improve. While no one likes to get called out publicly, it does demonstrate how poor your experience was for you and the need for us to continuously improve.
The team at Policygenius is always working to improve the accuracy of our online quoting tools to help potential clients make the right decision in obtaining life insurance, and we apologize for setting poor expectations during your online experience. Further improvements are an ongoing priority for us even in cases when they may only impact a small percent of shoppers. After receiving an online quote, the next step in our process is a phone call with a licensed insurance advisor so that the advisor can collect additional information, review potential options and provide a recommendation to ensure a quote for insurance coverage fits within a client’s budget.
I would be happy to speak with you by phone about your concerns and help you to find the right coverage. Please feel free to give me a call at 646.240.4832 at your convenience so we can provide a personalized experience to you. Thank you again for taking the time to bring this issue to our attention.
Sincerely,
Elaine DoudClient Experience Associate, Policygenius
Reviewed Jan. 31, 2020
My husband was without life ins policy for over 2 years and we have a child! Our lives are so busy and hectic I tried a few times to work on getting a policy in place for him with an agency but to no avail. You guys made it direct and simple, plain facts and details, options, calls at off hours when we could speak, setup a Saturday health appointment at home and actually got us to sign up for a term life policy! Thank you.
Mr. and Mrs. Radich - thank you for your review! We are so happy to hear you had an excellent experience obtaining your life insurance coverage through us. At Policygenius we strive to make our process convenient and responsive so busy families like your's can obtain the financial protection they need. Thank you for allowing us to provide financial protection to you and your family! -Elaine D.
Reviewed Jan. 24, 2020
I was grateful for all the help navigating this process. Each team member I worked with was friendly, low pressure and willing to assist. I have told several friends about my experience with Policygenius, and will use your service again! Thank you!
Drue, thank you for your review! At Policygenius our goal is to provide friendly and knowledgeable customer service. We look forward to assisting you in the future. -Elaine D.
Reviewed Jan. 24, 2020
Easy to work with and to communicate with. Kept me informed during the whole application process. They always answered the phone, I always talked to a knowledgeable human being, and were always helpful on the first try. I was skeptical pickling them off the web, but I’m glad I did.
Jorge, thank you for your feedback! We are glad to hear our representatives were helpful and responsive. Our goal is to provide excellent customer service to each of our clients. Thank you for allowing us to provide you with financial protection. -Elaine D.
Reviewed Jan. 22, 2020
The Policy Genius team worked tirelessly to find a provider that worked for me. After one failed attempted they found a better provider and better price! This process took a while but it wasn’t policy genius’s fault. They kept me up to date with all information. I would recommend them to anyone. Thank you again!
Spencer, thank you for your review! We are so glad to hear you were able to find a good policy at a better price with us. Since we work with multiple insurance companies this helps us provide multiple options for our clients. Thank you for allowing us to provide financial protection to you and your family. -Elaine D.
Reviewed Jan. 17, 2020
Great overall service! The communication from the beginning of the process all the way to the end was clear, consistent, and frequent. I am very happy with the policy I achieved. It will help me sleep at night knowing my family will always be well taken care of. I would definitely recommend Policygenius.
Kevin, thank you for your kind review! At Policygenius we strive to provide excellent service to our clients. Thank you for allowing us to provide financial protection to your family. -Elaine D.
Reviewed Jan. 7, 2020
Everything was very Professional and easy. I would tell a friend and the price was ok for my age but I have Not received any Paper work in over a Month. Could you find out what the problem and I wanted my payment to come on the 1st.
Charles, sorry to hear about the mix-up! You'll be hearing from a member of our Customer Success team shortly! - Theresa S.
Reviewed Jan. 7, 2020
Super simple, great rates. When I signed up I was worried that the rate I was provided was not accurate. The final rate was as quoted. The customer service has been great and their follow up is outstanding. I would highly recommend this service for anyone looking to get life insurance.
Jeffrey, so happy to hear we were aligned with your pricing expectations. Thanks for the review. We hope you consider us for your other insurance needs. - Theresa S.
Reviewed Jan. 2, 2020
I filled out online application & was given a quote. A representative called back the next day as they said they would but after verifying information that I had put on application the quote he gave me was higher so I have no idea why they give you a quote online but don't stand behind it when they talk with you on the phone???
Bridget, I do apologize for the misunderstanding. There are several factors that contribute to pricing fluctuations. If you want to discuss the specifics with us, please do give us a call at 855.965.2255 and we'd be happy to walk you through the details. - Theresa S.
Reviewed Dec. 29, 2019
I was looking to finally add some life insurance. I had looked around on my own but found it to be a bit of a mess and kind of confusing. The team at PolicyGenius made things so easy even down to giving me a call to make sure the in-home nurse verified my appointment. Everything went so incredibly smoothly that I even used PG to change my home and auto policies.
Robert, thanks for the review and thanks for allowing us to assist you your home & auto insurance. We're always here for you; to help simplify the insurance process. - Theresa S.
Reviewed Dec. 27, 2019
It's been nearly three weeks and they still haven't provided me with a quote. I know it's the holidays...but THREE WEEKS AND NO QUOTE???? I've contacted 5 different companies directly and all replied within 24 hours. So what on earth takes three weeks?!!! Absolutely ridiculous.
Hi Clare,
My name is Jennifer, and I am one of the managers on the Policygenius Home & Auto team. I wanted to personally reach out to apologize for your experience. Please know that your feedback is greatly appreciated, as we continue to work on improving both our products and processes.
On behalf of our team, I apologize for the holdup in receiving your personalized quotes. While we expected a delay due to the holidays, the extent of what you encountered was certainly unacceptable. We hold ourselves to a higher standard and it’s disappointing to know that we did not demonstrate that here. With respect to your quotes, we’re more than happy to discuss them with you, if you’d still have us.
Ultimately, our mission at Policygenius is to provide an unprecedented client experience. Once again, I’m genuinely sorry that we were unable to deliver that to you. I am more than happy to be your main point of contact from here on out, so please feel free to reach out to me directly at 855-695-2255 x2 if you would like to discuss your experience further or share any specific concerns.
Thank you,Jennifer
Reviewed Dec. 24, 2019
They coordinated everything. There were no hidden fees, the final price matched the quote (but that probably varies depending on health screening results). They kept me well informed about everything. The email reminders kept us on pace but were always polite. I would recommend them to friends and family.
Danyon, thanks for your review. We pride ourselves on transparent pricing and I'm pleased to know we were able to deliver while keeping you informed throughout the process. - Theresa S.
Reviewed Dec. 19, 2019
I'm very pleased with the service you have provided me right from the very start, to the medical examination, medical records check. I received weekly updates on the status of my application I was kept well informed all the way through the process. I would recommend your company to all my friends.
Thanks for the review, Armando! Glad we kept you informed and supported throughout the process. - Theresa S.
Reviewed Dec. 14, 2019
The whole process was easy and Policygenius was guiding you from the application process to the final approval of the policy. They were impartial and were working with what you want as a customer and not even try to hard sell you with anything.
Franz, we're so pleased you found the process to be simple and supportive. Thanks for the kind review! - Theresa S.
Reviewed Nov. 15, 2019
Policygenius helped us save by finding the best rates for life insurance that worked for us. They facilitate the process and made it as seamless as possible. Would recommend for anyone looking to save and secure life insurance for their family.
Melissa - thank you for your kind review. We're so happy to hear you enjoyed working with us! - Theresa S.
Reviewed Nov. 13, 2019
The process was very easy and fast. I liked the low pressure approach, too. In the end, I got the coverage I wanted at a good price. They made it very easy for my spouse and I to apply for insurance at the same time. We were able to schedule our medical exams at the same time even though we ended up with different carriers.
Eric, I'm so pleased we were able to help you and your spouse navigate the insurance buying process. Thank you for the kind review. - Theresa S.
Reviewed Nov. 12, 2019
Policygenius provided very quick and easy communication, while staying respectful and it never felt pushy through the entire process. I don't think this process could be any easier and I hope this company and this business model replaces the current insurance industry. Thanks!
Scott, we hope we can shake things up in our industry too! Glad to hear you had a positive experience and thanks for the kind review! - Theresa S.
Reviewed Nov. 5, 2019
I used the PolicyGenius site to review what options were available to me in setting up a term life policy. Their communication during the evaluation process was clear and the options were outstanding. They set up everything to get the underwriting process going and, in the end, the policy ended up costing less than the quote. Their service was awesome and I would absolutely recommend the experience.
Jennifer - thank you for your kind review! I'm so pleased you had a great experience with us. - Theresa S.
Reviewed Nov. 3, 2019
Policygenius helped me obtain life insurance quotes quickly. Within a several weeks, I was able to find and secure a life insurance policy that will protect my loved ones. I'm truly glad I was able to do business with Policygenius. I have told all of my friends about their service.
Sean - Thank you for your kind words. I'm so happy to hear we are able to give you peace of mind. - Theresa S.
Reviewed Oct. 31, 2019
Fast, efficient, was not hassled to select a policy even tho I took a full month to accept the policy offered and the pricing of the policy could not be beat. They did a great job working with me to find the best policy to fit my lifestyle.
Sean, happy we could help! Thanks for the review and for your business. - Theresa S.
Reviewed Oct. 29, 2019
My husband has had life insurance with the same company for over 30 years. As he approached the age of 65 the premium doubled to over $450 a month. We could not afford that! I searched for alternatives and found Policygenius. After researching the company and finding many positive reviews I gave them a call. I spoke with Jake **. He was extremely knowledgeable and helpful. I gave him as much information as I could then it was up to my husband to complete the process. If you've been married for any amount of time you know you can't MAKE your spouse do anything and it took him a while to follow up. Jake ** was very considerate in reaching out to us to help move the application along and make sure we were informed every step of the way. We now have an affordable life insurance policy for my husband and we're very happy with the service and the product that Policygenius provided to us.
Susan, thanks so much for your kind review! I'm so pleased Jake provided great advice and kept you on track with your financial goals. - Theresa S.
Reviewed Oct. 26, 2019
Policygenius helped me find a life insurance policy at a great rate that will provide a peace of mind to me and my family. They handled all the work and made the whole process a lot easier for me. Customer service is great.
Nilton - thank you for your kind review. We take great pride in helping customers protect the most important things them, their families. - Theresa S.
Reviewed Oct. 25, 2019
The entire team at Policygenius was very friendly, answered all of my questions thoroughly and gave me regular updates on the status of my policy. I would recommend them to anyone needing to purchase life insurance. They made the entire process simple and easy to complete.
Heather - Thank you for your kind review! I'm so pleased to hear we were able to make the shopping process simple! - Theresa S.
Policygenius Life Insurance Company Information
- Company Name:
- Policygenius Life Insurance
- City:
- New York
- State/Province:
- NY
- Website:
- www.policygenius.com
