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Policygenius Life Insurance

Policygenius Life Insurance

 4.1/5 (361 ratings)
  • 5 stars
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  • 1 stars

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About Policygenius Life Insurance

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Policygenius allows you to easily compare and buy life insurance online. In minutes, you can get quotes from over a dozen insurance companies and save up to 40%. With Policygenius, it’s never been easier to compare insurance and apply online.

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    Overall Satisfaction Rating

    • 5 stars
    • 4 stars
    • 3 stars
    • 2 stars
    • 1 stars

    Pros

    • Learning center
    • Evaluates 13 providers
    • Simple tools and calculators

    Cons

    • Medical exam with provider

    Bottom Line

    Policygenius Life Insurance provides a learning center, clear recommendations, helpful tools and top-rated agents. Policygenius connects customers with life insurance providers who may require a medical exam.

    Top Policygenius Life Insurance Reviews

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    Rated with 5 stars
    Verified

    I was looking to finally add some life insurance. I had looked around on my own but found it to be a bit of a mess and kind of confusing. The team at PolicyGenius made things so e...

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    Rated with 5 stars
    Verified

    Super simple, great rates. When I signed up I was worried that the rate I was provided was not accurate. The final rate was as quoted. The customer service has been great and thei...

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    About Policygenius Life Insurance

    Policygenius is committed to simplifying life insurance shopping by providing jargon-free explanations and easy-to-use tools to calculate coverage needs. In less than 10 minutes, customers can estimate their coverage needs with Policygenius’ life insurance coverage calculator and their monthly prices with its quote tool.

    The company collects quotes from multiple life insurance companies based on the customer's age, health, family history and requested coverage. The quote tool provides offers from 13 life insurance providers and displays the best quotes for the customer. All further application requirements — such as a medical exam — must be completed with the insurance provider.

    Are Policygenius’ life insurance partners actually good?

    Policygenius partners with vetted life insurance companies that have a reputation for excellent customer service, long-term financial stability and competitive price scales. These life insurance providers include:

    • AIG
    • Banner Life
    • Brighthouse Financial
    • John Hancock
    • Liberty Mutual
    • Lincoln Financial Group
    • Mutual of Omaha
    • Pacific Life
    • Principal Financial Group
    • Protective Life Insurance
    • Prudential
    • Savings Bank Mutual Life
    • Transamerica

    Policygenius Life Insurance coverage & terms

    Customers shopping for term- and whole-life insurance on Policygenius can choose coverage limits between $5,000 and $10 million.. The company's partners offer whole-life insurance and term-life insurance with lengths between 10 and 40 years.

    Though whole life insurance is an option, Policygenius recommends most young, healthy individuals choose a term length based on the length of their financial responsibility. In other words, an adult with young children or a 20-year mortgage is only financially responsible for those for about 20 or 25 years and should choose a 25-year term.

    Whole life insurance, according to Policygenius, is best for older people, those with health conditions and people who are looking for smaller amounts of coverage.

    Policygenius also recommends a coverage amount around 10 times a person's yearly income. For example, an adult with young children, a mortgage and an income of $50,000 should consider a policy that pays out $500,000.

    Policygenius representatives can help customers navigate their needs and find which types are offered by providers, including:

    • Simplified issue life insurance
    • Guaranteed issue life insurance
    • Final expense insurance
    • Variable life insurance

    How much does Policygenius Life Insurance cost?

    Customers shopping for term- and whole-life insurance on Policygenius can choose coverage limits between $5,000 and $10 million. The company’s partners offer whole-life insurance and term-life insurance with lengths between 10 and 40 years. Significant cost indicators for life insurance include:

    • Age
    • Health status
    • Family history

    Younger people in good health with a history of healthy family members pay significantly less for their life insurance.

    Customers can minimize premiums by opting into lower coverage amounts and terms. However, if you choose a smaller amount of coverage and a shorter term, you may need to purchase another policy later in life, which costs more. As Policygenius’ monthly premiums are fixed for the term, it's more cost-effective to purchase a longer policy at a fixed price when you’re younger.

    Policygenius Life Insurance FAQ

    Are Policygenius agents affiliated with insurance providers?
    No, Policygenius agents are independent brokers who recommend a provider based on a customer’s profile, coverage needs and budget.
    How does Policygenius make money?
    As an independent broker, Policygenius receives a commission every time a customer chooses a provider recommended by a Policygenius agent. The commission is built into the price of your policy and Policygenius charges no additional fees, so you’re still getting the lowest price available.
    Does Policygenius require a medical exam for life insurance?
    Policygenius does not require customers to get a medical exam before receiving a quote, but your provider might require one before activating the policy. If the quote Policygenius provided changes after completing a medical exam, you can ask your agent to find a better solution with another provider.

    Is Policygenius Life Insurance any good?

    Policygenius Life Insurance is perfect for those who want a life insurance policy they can understand and afford. The Life Insurance Learning Center helps customers understand terminology and options so they can make an informed choice. Policygenius' tools allow most customers to calculate their needs in seconds, and the company has agents available by online chat, phone or email to answer any further questions.

    Policygenius Life Insurance Reviews

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    How do I know I can trust these reviews about Policygenius Life Insurance?
    How do I know I can trust these reviews about Policygenius Life Insurance?
    • 3,391,907 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 16, 2021

    Maybe this works for some people, but this is supposed to be an online process. Their advertisement is "Compare and Buy Insurance Online"--just google it and see. So I submit their online information and nothing for several days. Finally one day I answer a phone call identified as "Potential Spam" just to see who has been calling. It's Austega from Policy Genius. First comment from her is to confirm my birthday and zip code. Really? This was supposed to be an online process; and if you want to talk on the phone, then you should have a published number and your agents should provide an extension that can be reached by calling an accepted number. But no; you call me---from a blocked number that Verizon identifies as spam and want me to start answering questions with personal information. How many data breaches have we already had? This is a terrible security practice. I politely told her "no thanks". I'll go elsewhere. Be careful people.

    Policygenius Life Insurance response

    Dear Mike,

    Thank you for bringing your concerns to our attention. I am sorry we did not meet your expectations. Obtaining quotes with Policygenius includes a brief phone call so a licensed agent can communicate the life insurance options available to you, and initiate an application for you if you wish. I apologize for the confusion for our phone number coming up as spam. That is something we are working to rectify so that our number is clearly labelled as Policygenius, but unfortunately with some carriers our number is not clearly labelled. Verifying date of birth and zip-code is a standard part of our process to make sure we are speaking with the customer who submitted the online inquiry. However, if you expressed concerns with providing information to an unknown number, the licensed agent should have offered to provide you with our phone number so you could call us back. I want to apologize if this did not occur. Our phone number is 855-695-2255 which is listed at the bottom of our website, policygenius.com.

    Thank you,

    Elaine Doud, Client Experience Team

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 9, 2021

    Complete waste of my time.

    1) The nurse sent out by AIG did not wear his mask properly for the entire visit. And was 30 minutes late after I had been fasting all day.

    2) Initially quoted at $221 a month. I was expecting that given my nicotine history. However, after waiting a month for them to get medical records from my doctor, the rate was 2x that due to one ER visit I had two years ago. I sent numerous messages to the broker explaining the hospitalization, and how there were no underlying health issues discovered, that I was given the all-clear, etc.

    All in all, I waited more than two months on a decision that was unacceptable.

    Policygenius Life Insurance response

    Dear Brian,

    Thank you for bringing your concerns to our attention. I’m sorry you have had a disappointing experience with Policygenius.

    With regards to your medical exam: we work with a third party medical vendor to arrange medical exams, and I apologize that the medical examiner who visited you was late and was not properly masked. I have submitted a formal complaint about this to the medical vendor, on your behalf. I also apologize that the final price you received from AIG exceeded our earlier estimate. We provided that first estimate to you based on the information you shared with us on our website and in our discussion on the phone, and that quote is subject to change. After the medical exam, the insurance underwriters have the ability to make a complete and final assessment of risk and arrive at a final price. In this case, we could have done a better job at providing an accurate estimate for you, and we will review this case as a team to determine how we can do better.

    If we can help you explore other insurance options, we would love to do that, and I have contacted you privately to discuss this more.

    Thank you,

    Elaine, Senior Client Experience Associate

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      Customer increased Rating by 3 stars!
      Verified Reviewer
      Original review: Jan. 5, 2021

      By the time they did, I had coverage with a different company. The truth is that if the person who interviewed me initially had listened better, he could have given me better advice on the product I needed.

      Policygenius Life Insurance response

      Thank you for your feedback Joel. I want to apologize for the poor experience you had with us. This is not the level of customer service we strive for at Policygenius. If you are willing to provide some additional information I can look into this in more detail for you. I can be contacted at 646-240-4832 if you are open to discussing by phone.

      Sincerely,

      Elaine Doud

      Senior Client Experience Associate, Policygenius

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      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 13, 2020

      I tried to apply for a life insurance policy, but due to straight-up discrimination, my application was never even submitted. One of the steps is to talk with an agent and go through your medical history. I called and spoke to my agent and we went through a brief questionnaire. During our conversation, I revealed I was on the autism spectrum. He had an audible reaction to this and then asked me "how I experience autism". I gave a brief overview of my symptoms and explained that it doesn't negatively impact my life or my health.

      He said he wasn't sure if he could submit me for life insurance. He would talk to the underwriters and get back to me. Weeks went by and I never received any updates. So I called in to check the status of my application only to learn they had never submitted it at all. I am perfectly healthy and never in a million years would have expected my diagnosis of "traits common to Aspergers" to change my ability to receive service from an insurance aggregator. This is plain out discrimination.

      Policygenius Life Insurance response

      Hi Erin,

      Thank you for your feedback.

      We are a growing enterprise, and critical feedback like yours is necessary and helpful for us to improve. While no one likes to get called out publicly, it does demonstrate how poor your experience was and the need for us to improve.

      Our agents service members of the community with a wide range of pre-existing conditions, health impairments, and past medical procedures, and need to ask a number of questions to provide the most accurate quotes upfront. As we can always do better, we have provided feedback to the agent on how to have best handled your case. After further investigation we can confirm that the agent did not follow through in submitting your request for quotes, though I have personally submitted your information to obtain quotes for you. I do apologize for these errors that ultimately caused the delay in providing the quotes. We will be providing additional training around better follow through with this specific agent. Further, your case has been escalated to our management team to help keep it on the right path.

      I would be happy to speak with you by phone about your concerns. Please feel free to give me a call at your convenience so we can provide a personalized experience to you. Thank you again for taking the time to bring this issue to our attention and I will be emailing you as soon as I have obtained your preliminary quotes.

      Sincerely,

      Jeremy

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      Rated with 2 stars
      Verified Reviewer
      Original review: Sept. 24, 2020

      The people at Policy Genius are typically very helpful and kind, so that end of the company is wonderful (and their website is pretty great too). But, the sheer amount of hoops you have to jump through for some of the recommended carriers is insane. I started an application for life insurance to replace an existing policy three months ago, and they still need more information. I'm a generally healthy younger person, and the last experience I had with life insurance took less than a month total. I don't know if it is just a lack of experience on the recommended carrier's end, but unfortunately I can't recommend Policy Genius, as they were the company that recommended them.

      Policygenius Life Insurance response

      Dear Alphonse,

      Thank you for your feedback.

      We appreciate your feedback and are working to improve our processes to prevent this type of situation in the future. I will personally see to it that your application is expedited to the best of my ability to help get you a policy. It looks like we were successful in getting your wife a policy in four weeks, which is the expected timeframe for a straightforward application.

      For your own application, the life insurance companies we work with must complete underwriting for each client, and this may entail different requirements depending on the client’s current situation and health history. However, we recognize that three months of processing time is certainly not standard or ideal. Unfortunately due to COVID 19 your initial blood test could not be processed and we had to await approval from the life insurance company to use the results from your doctor instead. This caused delays in the turnaround time. We completely understand your frustration with the length of time the process has taken and apologize for the delays.

      I would be happy to speak with you by phone to address your concerns. Please feel free to give me a call at 646-240-4832. Thank you for bringing this situation to our attention.

      Sincerely,

      Elaine Doud

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: July 29, 2020

      Terrific experience. 1) Professionalism of the staff. 2) Easy to do business with. 3) Crisp and Timely communication. 4) I loved the digital experience outside the first phone call. There was not much telephonic contact and that’s the way to do modern business.

      Policygenius Life Insurance response

      Thank you for your feedback Tamanna! We are so glad to hear you were happy with our service. Our goal is to combine excellent customer service with technology to create a streamlined process to purchase insurance. Thank you for using Policygenius! -Elaine D.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: July 28, 2020

      Policygenius is truly a great company. They helped my wife and I get a policy within a matter of days. Everyone I spoke with was very helpful and knowledgeable. They help you navigate the different companies and policies. With so many companies out there they make sure they get you the right one for the right price.

      Policygenius Life Insurance response

      Thank you for your review Aaron! At Policygenius our goal is to provide multiple options to our clients, along with non-biased advice. Thank you for allowing us to provide financial protection to your family! - Elaine D.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: July 22, 2020

      PolicyGenius helped me to secure coverage when no other agency or broker could. I am sincerely grateful. Communication with me during the process was top notch. They followed up with me appropriately and answered any and all questions I had. Thanks.

      Policygenius Life Insurance response

      Thank you for your feedback Carlos! We are so happy to hear we were able to get you coverage, and that you were satisfied with our service. Thank you for allowing us to provide financial protection to your family! -Elaine D.

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      Rated with 5 stars
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      Verified Reviewer Verified Buyer
      Original review: July 17, 2020

      Competitive prices and great service. The quotes provided by Policygenius were good and the service rep was patient enough to answer all my questions. I had more quotes from other vendors and Policygenius was able to check with the same vendors and provide a competitive price.

      Policygenius Life Insurance response

      Thank you for your feedback Tarun! At Policygenius we combine great quotes with excellent customer service. We are so glad to hear you were happy with our service. Thank you for allowing us to provide you with financial protection! -Elaine D.

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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: July 15, 2020

      I am an international student and was trying to buy a term life insurance. Getting life insurance is really challenging for the F1 visa holder but Policygenius did it for me!! I am really happy and grateful for the Policygenius team, especially for John. He was so helpful and awesome!!!!! Thanks, guys!

      Policygenius Life Insurance response

      Thank you for your review! At Policygenius we strive to provide exceptional customer service to all of our clients. We will share with John's manager that you were happy with his service. Thank you for allowing us to provide you with financial protection! -Elaine D.

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        Policygenius Life Insurance Company Information

        Company Name:
        Policygenius Life Insurance
        City:
        New York
        State/Province:
        NY
        Website:
        www.policygenius.com