Plymouth Rock Auto Insurance Reviews

I applied online for insurance. First I was told they were NOT issuing policies because of the Hurricane in August. I applied again in September, they said they do not insure those over 2 apartments (mine has 3) yet they took payment 3 times and as of today, almost 60 days have still not refunded it and keep saying they will call me back and don’t! Horrible customer service.

I have a claim since the beginning of September and the adjuster of this company does not answer my calls. I was the prejudicated part of the accident. I called the adjuster several times. When he did not respond, I called the the office company and tried to contact the supervisor of the adjuster. I left a message to the supervisor. To this day, I have not received any response from the supervisor.

I went with Plymouth Rock because, on the surface, they have the best rates. However, they make regular hikes without notifying you. My insurance quadrupled within a year without notification. I reached out to customer service online for weeks - my emails were completely ignored. I called customer service, and after sitting in a phone tree for half an hour, was hung up on by the first customer service agent I connected to (guess she was new and couldn't handle the phone). The second one put me on hold for 20 min to read my policy, and still came back with the wrong answer, which the third customer service agent corrected after yet another long wait in the Plymouth Rock phone tree. I wouldn't trust them to run a lemonade stand, much less a corporation.

Plymouth Rock is a very good insurance company. They are not over rated unlike other providers out there. They are competitive with other insurance companies and they have good deals. I used to have Liberty Mutual, The first year they were great however the following year with no speeding tickets or parking tickets they raised my insurance $160 more than what I was paying and I said no way that’s way too high so a friend of mine suggested Plymouth Rock. And honestly they got me lower price with the same coverage what I had with liberty mutual. I was very shocked and before liberty mutual I had Geico. Geico was very expensive.

I wrecked my van in Feb 2020 on a Sunday (my fault). I called up to repair the accident and spoke with a woman who said she'd send out a claims adjuster Tuesday b/c Monday was a holiday. The claims adjuster was there Tuesday at noon, figure out the estimate and I had a check in my hand on Thursday or Friday (I was not expecting that). I brought the vehicle to be repaired and they found additional damage and Bertera Collision Repair center worked with Plymouth Rock to have the additional work covered. I don't think things could have gone any better and I even made a video about my experience which you can watch here: **.

I chose this company because it had the best rates. They took 3 payments from me and are now saying they will not cover me because I have an ABOVE ground outdoor oil tank (like every other house in the area). If this is their policy the application should have been declined before payment was made. They should have asked before issuing a policy. Now my policy is canceled and I have to shop around again.

Alright so the only reason I chose this insurance is because at a Honda Dealership it was recommended by the seller. I previously had GEICO, I was lazy to call for a quote. P.R has poor and slow customer service. IT'S A MISSION TO GET CUSTOMER SERVICE CARE AS OFTEN. My biggest strike out was getting different total amounts for my insurance renewal, went from 200 monthly to 235, back to 210 when the rep John ** supposedly fixed it. Then my payment went to 205, and the final; my payment was going to go through on the 8 of April and on the 3rd I got notified I was going Roger charged $335!!! Mind you we are going through the COVID-19 unemployed. Switched back to GEICO, easy customer service, offering 15% off your policy due to the issue, paying 50$ less. I am 24 with a license since 17, no accidents, clean record.

Plymouth Rock was the cheapest best insurance I found I’ll give them that. BUT, unfortunately I was in an accident October 25th and I took my car to the collision center that works with this company and Plymouth Rock called me today on Christmas Eve to tell me my car is totaled. After it was estimated to be fixed. Why on earth would they call to tell me this on CHRISTMAS EVE! I’m very upset and sad and it basically ruined my holiday. So thank you Plymouth Rock for such a wonderful Christmas present!

I filed a claim on November 20th, 2019. It’s going on almost a month and my claim is still not resolved. I’ve never experienced a company that exhibited such poor communication. They don’t return calls, they don’t respond to email, and their appraising companies are just as negligent. I’ve only had a few claims in my driving experience. But this is by far the worst. I cannot wait until this issue is resolved because I am dropping them immediately. I do not recommend this company.

Had an awful experience with Plymouth Rock as my carrier. I was in an accident in December 2018. It was a hit and run where a car slammed into my rear then fled the scene. Luckily I was able to snap a pic of the vehicle. I reported the accident and police worked to identify the assailant. Plymouth Rock was completely useless throughout the experience which ended up lasting 9+ months. I would follow-up every few weeks with my representative assigned to the case. They would never be able to provide any assistance or update (I had to front the deductible and other associated costs with the accident and rental but I believe that is standard practice and no fault of them). A few times they claimed they would get back to me, or follow-up with item 'X', or that I would be reimbursed for this purchase, yet none of that EVER happened. I got my insurance agent involved and he was also useless, just saying that there was nothing he could do.

Not honest company. Removed a car from my current insurance - (we had 3 cars listed) and I was paying for that car $1044 a year, well they reduced my annual premium only about $400... Looking for another car insurance.

I barely got into accidents. However, I was hit by a supervisor on my way to work, they didn't have the right of way and they had a stop sign as well and I’m not satisfied of how they handled it. Plus the representative was bipolar, she got emotional for me but then became RUDE. Which, of course made me feel unappreciated as their insurance member.

Our house was hit, TWICE, by a drunk driver (they hit our house, backed up and hit it head on and they were arrested and charged with a DUI). The driver had Plymouth Rock auto Insurance. They sent their claims specialist to check our rod iron fencing that was completely ripped out of the ground, our front porch that the side of it was destroyed, the siding that was ruined (which is the old asbestos siding) and the power line that runs into our electrical meter that is stripped in areas. They then asked us to get a contractor to get an estimate for the materials and labor. This took at least a month because the fencing was solid rod iron, not a molded rod iron and probably from the 1950's. We sent them the estimate from the contractor they told us they received it and then they ghosted us for about another 5 weeks. (5 weeks of us calling them and leaving messages asking them to call us back.)

I had another insurance company that I was just done with and I needed new insurance and I chose them best on price. Big mistake by me. They told me a transaction didn't go through while I had direct deposit a month before my I was suppose to renew. I they told me the numbers from my bank were off which didn't make sense only because I didn't need to to use my direct deposit until that month. So they pulled me off of direct deposit without my knowledge and jacked the price from 170 to 210 and when I asked why it was higher than Charlie Sheen on a bender they didn't even have a solid answer. I didn't. They just kept trying to sell me more insurance after they raised my rates. The tittle should speak for itself. Please don't get their insurance. It's the worst I've ever had. Worst my last company and that's really saying something.

I contacted Plymouth Rock on my daughter's recommendation and obtained auto and rental insurance on July 25, 2019. That was the beginning of the worse experience I have ever had in my 72 years of life. I was quoted one price and was actually billed something totally different. The company was not able to supply my complex with a “Declaration Page”. Instead they offered a letter on their stationery which of course was unacceptable by my complex, I had to obtain a different policy which still was not acceptable by my complex. I then had no other choice but to obtain insurance through a different company, still have to pay for the renter insurance through Plymouth Rock. However, my auto insurance still remains wrong.

It's tough trying to get them on the phone, then they can never answer your question and send you to another dept. and then another dept. They also don't follow up on new items that should be taken off your policy. You have to push and push.

Am a Plymouth Rock Customer for the past 12 or more years. Paid for "Accident forgiveness". When they renewed me in Sept. 2018, rates went up like 25%. Called to ask, they said "Oh, it's because we changed our underwriting protocol (or something like that). Good news, since you haven't had a re-underwrite in three years, you are eligible for a re-underwriting though." Now, I do not understand how they just jack customer rates based on a change in how they rate you. But even more perplexing is that when my Agent did the re-underwrite, the rates DID come down to more or less where they had been. So OK, let's just do this.

Went with PR because of price. Purchased a newer car, got rid of an older one, rate went up? And they changed the frequency of my payments? Telling me I need to download an app "Yubi" (which has 2 1/2 stars on google play) or I'll lose a discount that's not listed on my policy? I e-mailed about these issues. Reply said they'd contact me in 2-3 days. It's been 8. No one to answer the phone on weekends? Nowhere to print ins cards on the website. Have to request them by mail? VERY unhappy with the almost non-existent customer service.

I am beyond disgusted with this company. I am not their insured but a victim of their insured's irresponsible driving. Their insured was put at fault on the police report and she admitted she should not have jumped in front of me yet they did not accept liability. 2 ** months waiting for that. Calling them is painful. Emailing is painful. I cannot imagine what it's like going in person. I cannot imagine being insured by them. Their insured never called to report anything and did not answer the phone for my rep or hers to investigate. It took her 2 months to send a pic of her vehicle. Gerri ** was awful. She is at work but either doesn’t answer or has someone give you a pathetic excuse as to why she cannot talk.

These people are legalized gangsters. They lie, delay irresponsibly any attempt to start the process. They told Enterprise Car Rental they would pay for rental on daily basis so I could go to work, then now say they never said it. They sent an appraiser, Property Damage Appraiser, who examined the car their insured rear ended at a red light, after telling police she was reaching for her cell phone, and was cited for that, who submitted the report. Plymouth Rock is now saying this appraisal isn’t valid because the car driven by their insured was out of state driver. To add insult to injury, they say they are now investigating and it could take months. How can they get away with this. Where can you go for satisfaction?? Who can you go to file a complaint?? If you look up this company, they have many bad reviews, why are they allowed to be in business??? These folks are SCUM!!!!

Lauren who is in charge of my claim regarding the incident happened in New Jersey never picks up her phone call. Responses are heavily delayed. She claims that the claims are under review by her supervisor over almost a month. Ridiculous and will go back to Progressive or Geico after my claims. Plymouth DO NOT ROCK!

I had my insurance premium for 2 autos automatically deducted from my payroll for over 20 years. I moved and changed jobs and contacted the company to give them my new address. It was 2 months before I got the new bill which was $2739.00 for the year for two cars over 10 YEARS OLD!!!! They wanted a $1,950 downpayment immediately. Mind you, I have a perfect driving record. So, I cancelled and got Geico instead for less than $1200 per year AND with the same coverage levels. I just received a bill from Plymouth Rock for $653.00 for the two months (April and May) that I allegedly had coverage with them. This number is not pro-rated per those two months but is instead some arbitrary number they made up. And It's $200 over the amount of what two months coverage would be. STAY AWAY FROM THIS COMPANY!!!! THEY'RE ROBBERS. I am getting nowhere with their customer service.

Had a good price on insurance to start, then after a few months they said I didn’t pay my insurance which I had proof of and had my bank fax in. But they keep saying they never got it, so they continue to try to charge me every month, so I get late fees from my bank because I don’t keep money in it because they keep taking it out again. I’ve talked to servers customer service representatives, all are nice with a greeting and as soon as I say my problem they get an attitude right away and say “Since they haven’t got the money I will keep being charged” but deny they got the proof my bank faxed to them. I get nowhere with them, they no longer respond to my emails regarding this and are terrible to talk to on the phone. I would never get insurance through them again and never would have knowing this.

After 6 years with Plymouth Rock I change vehicles and my rate almost doubled. Went from a Cadillac to a Toyota. When I questioned the increase my agent checked with them and provided the following explanation. They based my rate on the vehicle price when it was "New" even though it is 5 years old. My Cadillac when it was "New" was 18k more than the Toyota, so this makes no sense. I was told that was the best they could do. Found a new insurance company right away and when comparing the policies I noticed that Plymouth Rock no longer gave me the SDIP credit which amounted to about $350 discount per year. After 20+ years with no accidents or violations, all of a sudden I don't qualify for any type of safe driver discount with them. But I did notice that since I am now retired, they list me as a "mature" driver. No discount for that though.

This company doesn’t put the client first. They will collect the premiums but not pay claims when you need them. It took the company 48 hours to respond to my first claim. It’s been over 2 weeks and no settlement in place.

Last night, I was stuck on the side of the road with a flat tire. I called the roadside assistance number I had been given. The operator answered promptly. The wait was less than 30 seconds. The operator started asking for my information, to look me up in the system. The operator tried my name, my phone number, and MY ACTUAL POLICY NUMBER, and could not find me in the system.

I was in an auto accident, and almost a week later after accepting fault, they still have yet to resolve the auto claim. They are delaying the resolution because of the said excuse "please wait while we investigate our client, his coverage may be canceled or lowered due to the results." It only takes a few mins to see if someone has coverage, much less to investigate their coverage. Their constant stalling is very shady and unethical. Meanwhile, my vehicle is totaled and awaiting insurance claims. I cannot drive my vehicle, it's completely disabled and I cannot provide for my family while my vehicle is disabled.

They would not give up until I was satisfied. They paid for damages on the other car that I did not cause, just to avoid going to court, then they tripled my rates. Plymouth Rock cared about what was the best for me. My former insurance company was not interested in protecting me.

Never left a bad review before, but, Plymouth Rock is the worst car insurer (what is an "assurance company?" ) I've insured many cars with them over the last 22 years. A friend visiting us borrowed my car to go to the supermarket. She accidentally slightly tapped the front corner of another car with no damage to mine. After 22 years with absolutely no claims or tickets at all, they refused to renew my policy because they claimed she lived with me, (that would be news to my wife)! Their premiums are cheap, but BUYER BEWARE. Best to go to Progressive or maybe. NJ CURE. There is enough to worry about daily, not to have to worry about your car insurance. I need some piece of mind, don't you? I will obviously be entering a claim with the state insurance board.

I started looking for a new insurance company after I had Progressive and I was tired of the bill being different every month. I found Plymouth Rock Insurance and they quoted me about 1/3 of what I was paying Progressive and they were by far the lowest anywhere, so I took the deal. Now, after my first 6 month term is up, the premium has nearly doubled!! (They are still less than the others, but I feel cheated because they quoted me one thing.) Nothing has changed as far as drivers, cars, driving records, etc. I planned on this being the bill every month, and now, it is twice the amount that I was quoted.

When we had to add out 2 teenage sons to the policy Plymouth was very helpful in providing rates and keeping ours as low as possible. When compared to other insurances, their rates were better because we had been long time members.

They provide quality Insurance with a competitive rating that is better than most companies that provide insurance to my area. I also like that they provide all documents in a timely manner, that is easily understandable. I purchase my insurance through an independent agent, so I had no contact with the company directly, the agent handles all communication. I had great service from my agent. But I wish their late fees at Plymouth were more reasonable, being chronically ill, I sometimes am late because my illness prevents me from being able to get to the bank on time. When you live on a fixed income it is hard to budget those high fees.

All I needed was my driver license number and VIN number for my car, and we had the policy set up within a 20min phone convo and Plymouth Rock emailed me proof of insurance immediately. They have competitive rates and the website is easy to access. And the fact that we used me ATM card for my first payment makes it a convenient option to start the policy. It is easy and simple to make a payment or make changes to my policy, with their website. Every time I have ever had to call them, the customer service rep was always helpful and direct to the point. I also feel that their customer service skills are outstanding. They do whatever they have to to help solve the problem I may have. The only thing I would improve is making less of a wait time on the phone to get a hold of a customer service rep. They have everything else pretty well covered.

An on time paying, no claims customer for many years of both home and auto with Plymouth Rock, never any issues until there was. I purchased a home owners insurance policy and after the company wrote the policy and took full payment, 9 days later I received a letter saying that not only is the annual premium being raised but there is a threat to cancel because of moss on the roof which there is NOT and overhanging branches which there is NOT.

I was comparison shopping and this policy was cheaper than what I previously had. Previously, I had Progressive. Progressive could not give me a better premium, and I made the switched. The service has been excellent and that is why I stayed. However, I would like deductible reduction for every 6 months I am accident free and eventually eliminating the deductible all together. This way, I may have a chance to eventually be able to eliminate my deductible all together.

I like that when I call Plymouth Rock Auto Insurance's office they know who I am. I can always count on high quality customer service whenever I speak with someone in their local office. However, the branch office is quite small- so whenever there's an issue I have to be sure to call when my agent is there since if they are out to lunch or away from their desk it means I will have to wait for a callback. But overall, very good- we can change the policy easily as needed, and they are always very helpful and friendly whenever we call. And they have excellent price. I have been very happy with our policy for many years.

I like the prices in this company. And customer service is also good. I like the fact that they offer many services like road assistance and rental services if you lose your car. But they should improve more options for you to be able to do online. For example if for some reason you need to extend the day of your payment they can have the option for you to extended in which at the moment they don't provide that service. But I had a great experience with Plymouth. I was thinking in changing it but I didn't find no better deal than what this company is offering.

My son who has given me permission to speak for him bought a brand new car. He had an accident where the car was totaled and may I add that it was not his fault. The other individual admitted he was at fault. We thought the agent (Charles **) was handling everything and we come to find out that he was not. He had handed it over to the total loss agent (Matthew **). He told us he had sent papers out over a week ago which we never got. Several calls to him and we find out that they submitted the claim to the finance company and told us to call them.

My daughter was in a car accident 4 months ago in which her car was totaled and caused her medical expenses. The representative informed her that she needed to contact her employer, that she would not be able to do her job as a pool supervisor and that she would have to resign. She sent her letter of resignation on July 14, 2017 effective July 18, 2017. She informed her employer that she would need to apply for short-term disability benefits. She provided Plymouth Rock with the name, address and phone number of her health care provider treating her within 10 days of the first day she was unable to work, and the HIPAA form. She also provided the dates of any emergency/urgent care treatment or hospitalization, and completed the application for benefits form as requested.

I was insured by Plymouth Rock for over ten years and never had a car accident. My driving record was spotless, no tickets, no accidents. Then I had an accident where I stopped at a stop sign, but the intersection was blocked by a parked truck. I crept out and was struck by a car that was going well beyond the speed limit. The damage to the other vehicle was extensive compared to mine. I was barely moving when I was hit.

This is worst insurance company and I do not recommend my friends and family to choose. The story is following: My car and auto were insured by Liberty Mutual for more than 10 years. I was periodically contacted by email and phone call from the Plymouth Rock agents for switching over. Finally in April 2017, Plymouth Rock agents convinced me to switch over from Liberty Mutual by offering discounted rate for both car and home. The important thing is overall premium for both car and home was minimal ($100), therefore I did not have much advantage. Nevertheless, for a change and comparison of service, I have decided to switch over.

Every time I've contacted Plymouth Rock Auto on an issue their employees have been very helpful and courteous and my issues have always been expediently resolved. This company offers great customer service and affordable insurance. When I have contacted them for information or resolution of a problem they've responded efficiently and positively.

I spoke with Gerry ** representative who took care of my case where their insurer hit other car and the car spun around to hit my parked car in a parking lot. He keeps telling me he cannot pay me until they investigate everything which takes 45 days or so which means since my car was totaled I have no car to drive when it is obviously their fault since my car is parked in a parking lot and no one was inside. Then I spoke with the supervisor he yelled me while we were having conversation. He keeps telling me he does not have any information and he does not know anything when the accident happened more than a week ago. This company has terrible customer service. The supervisor actually yelled at me.

Refer to the picture attached, this is a Volkswagen CC 2012, the right front part was damaged when the car hit a deer. The insurance company PLYMOUTH ROCK said the car was not repairable and could only be totaled for approximately $8500. I did the maintenance with the car dealer. The car is in a great condition and all wheels are new. Totaling a car in good condition at a low price is the way PLYMOUTH ROCK used to avoid its responsibility! The attitude of the contact person in PLYMOUTH ROCK totality Department (A lady) was so poor. She was yelling at me and told me totality at their price was my only choice. Because of her poor attitude, I felt ill and had to ask her to send me email instead of yelling at me. What does insurance mean??? PLYMOUTH ROCK's insurance is to force customers to sell their car at a low price and avoid the insurance responsibility.

I had gotten rid of them years ago when they deemed an accident that was clearly the other person's fault. It just happened to me again. I was clearly at a full stop waiting for another person to park when all of the sudden her alarm of her car goes off and she backed 5 or 6 spaces to my car. As I saw she wasn't stopping I then tried to get in a parking space but it evidently was too late. She hit me on the side of my car as I was going into parking space. I am sick of NJ with this no-fault accident policy. This has to go cause they used it to declare the accident no fault since the officer never took a statement from me. And charged it to me as the person who said I didn't see her when I never said anything.

My car has been deemed totaled a few weeks ago and everytime I call the agent dealing with my case I don't receive an answer. I have to keep calling and calling in order to get a call back. I talked to a CR and she was so useless. Her answers were "uhmm. I don't know. Uhmm I don't see that here. Uhmm I don't know". What kind of help is that? Worst customer service from an insurance provider I've ever received. I shouldn't have to keep chasing them every single day to get answers on my case status! I would give 0 stars if I could. Looking to switch the other cars we have insured with them as well.

This company sucks. I'd give them zero stars if possible. I've just gone onto my own insurance this year, and I called multiple Insurances to compare, and this one was the sad winner. After having me give my down payment and first month's pay, the company decided to change my rate. Without even warning me they added an extra $153 to my monthly payments. Then when I asked why, I got some random responses asking about my mother's insurance? And then they credited me $30 for probably complaining about their **-up.

The representative listened to my details and processed my claim in a professional and timely manner. In my opinion, they are always very helpful and eager to work with me on different issue like payments and financial advice. I have been with this company for 20 years now. They build relationships with their customers. I have had 3 claims in the past and all my medical was paid, my car was repaired quickly and when I was not able to make a payment, they worked with me to ensure that my insurance was not cancelled. Priceless. I have referred several people to them and they are very pleased to this day. In conclusion, I would never leave this company because of their outstanding service.

I never had any problems with Plymouth Rock. They always send me a reminder when payment is due and if I ever have any questions, their friendly service is always able to answer all my questions in a prompt manner.

I have had this insurance for 30 years. It was originally called Prudential. I have not had many issues but when I did I found that they were handled quickly and efficiently. The people are nice when I speak to them. I feel their cost is comparable to other insurance companies.

When I had an accident, they were extremely helpful. I had no trouble reaching someone on the phone. They dealt with the other driver's insurance company for me and ultimately my claim was settled to my satisfaction. I appreciated their help and would definitely recommend them to others.

I have never had one problem with Plymouth Rock. They are a reputable firm and would recommend to anyone. They are always there for me. I have a great insurance agent who is always there for us. We also have car and home insurance.

Good rates, ample coverage. No problems. No claim experience with my insurer. Good discount programs. Have a good reputation in this state. Have been insured for at least five years with my insurer.

Great prices and really helpful customer service. Easy payment options, and they email you to remind you that a payment is due. I haven't had to call them for any other reason, as I haven't had an accident or any kind of claim to open.

I have had a very positive experience with Plymouth Rock. Their customer service has been exceptional and price has been the best I have found over the past several years. Premiums had only slightly increased unlike my previous insurance company. They have always felt promptly with any issue and I would not consider changing insurance companies anytime soon.

The customer service is friendly and helpful and the coverage is very good. Representatives made it easy to sign up for the coverage, make any changes to the coverage, and pay for the premiums. They took the time to explain coverages and answer any questions that I had. Prior to a trip, I called Plymouth Rock to ask questions concerning coverage when leasing a car. The agent carefully and thoroughly explained the procedure and what I needed to do to be covered during my car rental.

I've never never had an actual problem. I'm a pretty good driver, and I haven't been in any sort of accident since I've had this insurance. So never before have I really needed to really work with them on a personal level.

So far I have had a great experience with my auto insurance company. They answer all of my questions in a way that I can understand. They don't leave you on hold for hours. They communicate quickly and efficiently but still take the time to discuss your options and personal needs.