Plymouth Rock Auto Insurance Reviews

I've had USAA auto insurance for 20 years. A year ago I switched to Plymouth Rock as they saved me a little bit of money. I had to file a claim with them as my vehicle was vandalized. The process took forever and it took me weeks before I could even get so much as a text message back from my claims representative. I would spend day after day calling, texting, emailing them with no response. I switched back to USAA and canceled my policy with Plymouth only to find they debits my account hundreds of dollars days after I canceled. Horrible experience, would not recommend this company!

Extremely unhappy with Plymouth Rock. My car got rear ended. Police was called. Insurance information exchanged. Straight forward situation. Customer reps are evasive, rude, disrespectful, offensive. They treat you as if you are guilty and have to proof you are not. Absolutely not recommending this provider.

Do not insure with Plymouth Rock auto insurance! Recently my husband and I were involved in an auto accident with the other driver 100 percent at fault. Plymouth Rock was useless in getting our claim established. The accident transpired on December 21, 2024. To date, January 16. 2025 we do not have a claims adjuster assigned to our claim! We have been bounced from one department to another each individual we speak to has no authority to act. One adjuster admitted to us that they do not know how to process claims!!!

I totaled my Lexus 2024 Vehicle in June of 2024. They tried every loophole to not pay it. They were hard to get in touch with for any answers. They did not pay enough on the claim. I owe now $51,000 to Lexus. I am seeking a lawyer.

I had Plymouth Rock for years and never needed them but when they couldn't cover a new vehicle adequately I went with a new carrier. I received a refund check after sending an email inquiring about it and deposited it in my account. A second check appeared in the mail for the same amount so I knew it was by mistake so I notified my agent and a few hours later they pulled back the deposited check from my account that was my money from a refund. I've sent emails, no reply asking for them to return my money but no response.

Thanks a lot for giving me false information! Your agent said my loan was paid in full, but I checked on it and there is still $1000 owed. Glad I didn’t take your word for it or my credit would be going down. So glad your company goes the extra mile for your customers...goodbye. Oh and thanks for the refunding my deductible like your agent said. I mean we got our car totaled by some old lady, lost $3000 so might as well take another $500 from us, right!? Told me we had $3000 in damages, then gets to the shop and it’s now $9000 and totaled. Agent got what he needed then left me hanging with a $1000 bill that I was told was paid in full. Thanks Alex, you’re the best. Crooks.

"It's their promise to abort you when it matters most..." Great place for insurance, as long as you never need to use it!!! I will share the outcome of my claim and all related documentation here once an outcome is reached. Stay tuned.

If I could give them a zero I would. They never did their job in giving the other insurer the information they need. I had to deal with the other insurer myself. This insurance is lazy, and DOES NOT DO THEIR JOB. Avoid at all cost.

I have been a loyal customer of Plymouth Rock Assurance for several years, maintaining my policy in good standing with zero claims and always paying on time. Historically, the company conducted home assessments themselves, but they recently shifted this responsibility to customers as a self-service task. I was not aware of the importance of this new requirement and unfortunately missed completing a self-home assessment.

Shockingly expensive car insurance. I had Plymouth Rock for one year and was paying nearly $300 a month for bare minimum insurance, on a 2012 car. Right before my policy ended, I called the company to find out why with no points, and A clean driving record my policy was so expensive. I was told that they could not tell me at that time, but they would go over everything when I renewed. A month later I find out that my new price per month is $337 a month now, still no explanation on why. I ended up canceling my policy and going with Geico Who is giving me full coverage, AAA and only a $50 deductible for $200 LESS a month. I cannot for the life of me understand why Plymouth Rock is so expensive and apparently they don’t know either.