Plymouth Rock Auto Insurance Reviews

This year I got into a accident. A guy was flying at 70 maybe over in the right lane. I moved over to the right lane to get off the highway as I get smacked from the back right of my car. My car was sideways on the highway and I had to regain control. I got deemed my fault when the damaged proved different. He needed a whole new front bumper and more and I only had a scratch. Plymouth deemed it my fault because they think I’m a risky driver because I’m 18 and young and now I have an insurance graded speed limiter in my car which is gonna get me killed and found out no other insurance company does these things.

It has been 14 months since a drunk driver who was insured with Plymouth Rock hit my car. Plymouth Rock assumed full responsibility; however, they have made no attempt to cover the expenses incurred by the accident. They have done an excellent job of delaying and denying my claim. I do not know how they sleep at night. If I could give no stars I would. This has been stressful and upsetting.

HORRIBLE customer service. Their driver totaled my vehicle by distracted driving and made a left turn instead of yielding to oncoming traffic when I had the right of way. They said I was partially at fault? Even though I had no time to stop and by the time I seen their driver turning, I slammed my brakes, my car slid, and It couldn't stop in time. I was also going UNDER the speed limit. Their driver failed to make sure there was no on oncoming traffic.

Incompetent customer service. They randomly stopped taking automatic payments out of my bank account and then cancelled me. I set up automatic payments from day 1. They did this twice. I called them up because I saw on the website that my insurance had been cancelled, they wanted me to pay for the time that they were NOT insuring me and I told them that I am getting another insurer due to their incompetence. They reported me to the DMV as having to insurance because a few days later I received a notice from DMV. Fortunately I have another insurance now but who needs this headache to go prove I have insurance now. So they are vile to report me for their own incompetence.

Never had a collision claim or liability claim for 53 years in my life. My autos are paid in full and garaged. Both vehicles for personal use only. One vehicle I drive about 1000 miles per year. The other about 8k per year. Plymouth Rock raised my auto rates from $2800/year with $2k deductible to $3750 per year. I got better $2316 rate with AARP- Hartford with $1k deductible. I guess they had too many auto and home claims on their coastal insured customers in Cape Cod, Martha's Vineyard, etc. So they raised rates for everyone.

If you do not have a claim, they are fine. HORRIBLE experience if you have to deal with claims department. They would not pay for a new bumper. So they fixed the bumper and it definitely looks like the car has been hit. I had to wait on hold at least 8 times for more than 30 minutes. A few times I waited for almost 2 hours. I do not know how they stay in business with such horrible customer service.

I've had USAA auto insurance for 20 years. A year ago I switched to Plymouth Rock as they saved me a little bit of money. I had to file a claim with them as my vehicle was vandalized. The process took forever and it took me weeks before I could even get so much as a text message back from my claims representative. I would spend day after day calling, texting, emailing them with no response. I switched back to USAA and canceled my policy with Plymouth only to find they debits my account hundreds of dollars days after I canceled. Horrible experience, would not recommend this company!

Extremely unhappy with Plymouth Rock. My car got rear ended. Police was called. Insurance information exchanged. Straight forward situation. Customer reps are evasive, rude, disrespectful, offensive. They treat you as if you are guilty and have to proof you are not. Absolutely not recommending this provider.

Do not insure with Plymouth Rock auto insurance! Recently my husband and I were involved in an auto accident with the other driver 100 percent at fault. Plymouth Rock was useless in getting our claim established. The accident transpired on December 21, 2024. To date, January 16. 2025 we do not have a claims adjuster assigned to our claim! We have been bounced from one department to another each individual we speak to has no authority to act. One adjuster admitted to us that they do not know how to process claims!!!

I totaled my Lexus 2024 Vehicle in June of 2024. They tried every loophole to not pay it. They were hard to get in touch with for any answers. They did not pay enough on the claim. I owe now $51,000 to Lexus. I am seeking a lawyer.