Plymouth Rock Auto Insurance

Terrible. They upped their policy prices drastically and unjustifiably but won’t explain why. The claims department is even worse, my accident took place on 08/11/2023. The claim agent and the supervisor continue to tell me, "Just wait to hear from us." Why my car sits at repair shop racking up storage charges. They still have not let me know if they are approving my claim or denying my claim. The customer service is horrendous. I spent 30 minutes on the phone waiting for an agent and finally decided just to hang up.

Terrible. They upped their policy prices drastically and unjustifiably but won’t explain why. The customer service is horrendous. I spent 30 minutes on the phone waiting for an agent and finally decided just to hang up. While waiting on the phone the message you get is to to text for assistance- and when that agent responds via text- the message you get is to call their 1-800 number for more assistance (the same one you spend 30 mins waiting to talk to someone). Mind blown. Useless, waste of time. Shop around. There are much better companies.

I switched to Plymouth Rock three years ago in search for better rates, but Plymouth Rock is a scam company. They are the worst instance company one can have. I have 3 cars on my auto policy with them, I pay them $4500 (for full coverage) every 6 months on autos, not to mention the home policy. My 2021 car, which is fully covered recently got into a little fender bender and the dealership estimated repairs were $6600. Plymouth Rock estates for repairs were $840. They wanted me to use after-market parts, polish the headlights rather than change them on my 2021 brand-new car and it took them from May 2023 to July 2023 to get the $840 (agents never reply or pick up the phone when you call).

It meant going into their portal and clicking various buttons to get to the “documentation” tab which if you do not log in regularly you’ll never see an update. Unbeknownst to me, they revoked my collision and comprehensive with no email or phone call because I didn’t upload correct documents. Keep in mind this was 3 weeks after having the policy before a single “correspondence” message on there.

I made an insurance payment earlier in the week and their flawed auto-pay system took a payment anyway a week later. No way would I ever stand for a hand grabbing my Money they don't deserve. It's on now!

This insurance company is fraudulent. Bait & Switch tactics. Raised my Moped Insurance 300% after 3 years. They will try to rob you blind, lie and take advantage. They are rude, disrespectful and unhelpful. Stay stay...away!!!!

I had a very unpleasant experience with this company. I am a safe driver and I am an physician. They canceled my insurance policy without notifying me because they reported that they could not verify my residency. They were, however, providing me with renters insurance. I was asked by my apartment complex to verify my renters insurance and found that my auto insurance had been canceled without my knowledge. This placed me in a very awkward situation. Had I been pulled over during this time, I would have had a violation which could have potentially resulted in the loss of my medical license.

One week after my wife's car was totalled by one of their clients they still hadn't interviewed their own client and established fault. Even after I sent them a video of their client running a stop sign and T boning our Grand Cherokee. They did come up with a settlement figure and would subtract 5000 from it until I arranged to have a salvage yard pick it up. Of course I would also have to pay off the lien to clear the title. Then I would have to pay the storage fees and they would reimburse me up until a set date. Of course with that date there was no way I was going to be able to retrieve the title before. So in other words their client totalled my car then they want me to do all the leg work and all with no rental offered. Filed with State Farm and was done in about 3 hours. Settlement on the way. Jeep gone the next day all done. If I ever see this garbage insurance company again I'll file with mine and Plymouth can go.... themselves.

This insurance company is fraudulent. The appraisers and staff are not knowledgeable and make decisions based on their own personal experience instead of professional. They will try to rob you blind, lie and take advantage of you especially if you are a woman. They are rude, disrespectful and unhelpful to say the least. You get what you pay for. Stay away!

They ended my policy without notifying me why and the accidents that occurred on the report are not me. The dates presented are not in line with my driving history due to the fact I had not owned a vehicle at the time nor was around during these offenses to happen.