Plymouth Rock Auto Insurance Reviews

I have been a loyal customer of Plymouth Rock Assurance for several years, maintaining my policy in good standing with zero claims and always paying on time. Historically, the company conducted home assessments themselves, but they recently shifted this responsibility to customers as a self-service task. I was not aware of the importance of this new requirement and unfortunately missed completing a self-home assessment.

Shockingly expensive car insurance. I had Plymouth Rock for one year and was paying nearly $300 a month for bare minimum insurance, on a 2012 car. Right before my policy ended, I called the company to find out why with no points, and A clean driving record my policy was so expensive. I was told that they could not tell me at that time, but they would go over everything when I renewed. A month later I find out that my new price per month is $337 a month now, still no explanation on why. I ended up canceling my policy and going with Geico Who is giving me full coverage, AAA and only a $50 deductible for $200 LESS a month. I cannot for the life of me understand why Plymouth Rock is so expensive and apparently they don’t know either.

I obtain car insurance because someone recommended this company to us. I did quote online and at any point I can't remember seeing that we had to use their tracking application called Yubi. I received an email after we got insured and that was it, I ignored the email because I did not know that you must use the app to be insured. I got the app on my phone but was not able to figure out how to use it. I went on vacation and we received a letter in the mail while on vacation that our policy was being canceled because we failed to use Yubi tracking app. I called to get our policy reinstated and was told we were considered risky drivers for not using the app!!!! This was ridiculous. They are trying to control what you do and your location all the time and failing to make it a priority. People understand this when you get a policy online. I was told I was not notified via phone call because I got my policy online!! Stay away from this company!!! It is not reliable!!!!

Stay away from this scamming company my house was vandalized. These ** won't pay. Me lied about me having my items included. Ignored my furniture being vandalized. I will not be dealing with them anymore.

Plymouth Rock filed claims when I was simply asking questions and now we are uninsurable until these claims they filed fall off. Please do not insure with them. Their customer service is the worst, and they do not care about you and will screw up your score and make you uninsurable. Evan who claims to be a supervisor provided the worst service.

The short of my feedback: unless you enjoy wasting time on insurance shopping and dealing with non-sense from Plymouth Rock, stay away from the company. Details of my experience can be found below. On 05/28/24 I got a quote (through progressive.com) which I approved and got my insurance with Plymouth Rock. On 06/21 I received an email from Plymouth Rock stating that the policy will be cancelled due to the following reasons:

Horrible customer service, pushy and aggressive. Stay as far away as you can. Horrible horrible horrible. I wouldn’t go to this company if it was the last one on earth. I hope they get shut down! 0 stars.

Terrible experience., I have been paying for more than 2 years and never had an accident. But now I have on accident and that was the other person fault. I called the insurance to let them know what happened but the person was very rude. Terrible customer service. Please don’t choose this company.

Had this insurance for a few years. Never filed a claim. However, when I tried to ask about whether or not they would cover an issue of a leaking pipe they opened a claim so they could tell me no. Even though no payment was paid out it still was a strike against us. Soon afterwards we received a letter stating there were hazards reported and they needed to come out and do an internal inspection of our home. (And outside) We have a well-maintained house inside and out! So they send a guy out, he takes pictures...they get back to us. The letter states our hazards. 1. A ladder leaning against our shed (which my husband just put there a day ago after unloading his truck from work) 2. A 1" gap at the front door stoop against the house.

Plymouth Rock makes you download a UB app where you have to log a certain amount of drives, I carpool to work so I do not drive however they still log those driving. And asked me if I was driving a passenger on a plane walking? Why is it their business what I’m doing while I’m not driving. It should not be legal for them to track me. Meanwhile, in the contract, it says that I opted in for the app. But when I didn’t download the app, they sent me a letter of termination advising that I cannot have that insurance without using the app and technically illegal for us to be tracked 24 seven.