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Plymouth Rock Auto Insurance

Plymouth Rock Auto Insurance

 2.2/5 (64 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
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About Plymouth Rock Auto Insurance

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Plymouth Rock Assurance offers home, renters and auto insurance throughout the Northeastern United States. Its car coverage policies feature competitive rates and customizable plans, and its standard coverage includes door-to-door valet and safety rides. The company’s add-on protection includes pet injury and gap coverage options.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Competitive rates
  • Customizable and comprehensive plans
  • Pet injury coverage

Cons

  • Not ideal for high-risk drivers
  • Limited availability

Bottom Line

Plymouth Rock’s coverage is customizable and comprehensive, and its standard plans include services like door-to-door valet and safety rides. It writes auto policies in six states in the Northeast.

Top Plymouth Rock Auto Insurance Reviews

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Rated with 5 stars
Verified

They would not give up until I was satisfied. They paid for damages on the other car that I did not cause, just to avoid going to court, then they tripled my rates. Plymouth Rock ...

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Rated with 5 stars
Verified

All I needed was my driver license number and VIN number for my car, and we had the policy set up within a 20min phone convo and Plymouth Rock emailed me proof of insurance immedi...

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What is Plymouth Rock auto insurance?

Plymouth Rock Assurance is a member of the Plymouth Rock Group of Companies. All its auto policies include built-in programs and services like door-to-door valet claims and "Get Home Safe," which covers taxi rides home.

Plymouth Rock also has a “Pledge of Assurance” that guarantees customer satisfaction and promises to issue driver policies and statements correctly the first time, process all claims professionally and sensitively, try to perform physical damage appraisals when scheduled and cover all repairs by approved providers.

How does Plymouth Rock auto insurance work?

Plymouth Rock has various auto policy options. You can customize your policies to meet your needs, and you have the choice of upgrading for additional services and benefits, including:

  • Assurance Plus: Offers mobile device and laptop replacement, pet injury coverage, car seat replacement and more.
  • Assurance Preferred: Features all Assurance Plus perks as well as roadside assistance and additional towing and labor coverage.
  • Assurance Premier: Covers new car replacement, trip interruption, policy gaps, electronic key replacement and more.

You can get a quote and buy and manage your policy online.

Additional Plymouth Rock coverage includes liability, medical payments, uninsured motorist and comprehensive collision insurance.

Plymouth Rock auto insurance quotes and costs

Plymouth Rock’s auto insurance costs aren’t available online, but you can apply for a quote on its website. While Plymouth Rock emphasizes customer service over affordability, it does offer a wide array of discounts. These include:

  • Advance shopper
  • Anti-theft
  • Away at school
  • Companion package
  • Driver training
  • eDocuments
  • Good student
  • New driver
  • Pay in full

It’s also important to note that you’ll be charged for any upgrades or additional services.

Plymouth Rock auto insurance FAQ

Does Plymouth Rock have accident forgiveness?
Yes, Plymouth Rock does offer accident forgiveness — it will waive a surchargeable accident if you meet certain eligibility requirements.
Who owns Plymouth Rock?
Plymouth Rock Assurance is a member of the Plymouth Rock Group of Companies.
Where is Plymouth Rock auto insurance available?
Plymouth Rock has limited auto insurance availability. It writes car coverage policies in six states in the Northeast: New Jersey, Massachusetts, Connecticut, New Hampshire, Pennsylvania and New York.

Is Plymouth Rock a good car insurance company?

Plymouth Rock is a solid insurance company for low-risk drivers who prioritize customer satisfaction and policy customization over discounted coverage. The company emphasizes its dedication to excellent customer support, and its many benefits and services set it apart in the industry.

Plymouth Rock Auto Insurance Reviews

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How do I know I can trust these reviews about Plymouth Rock Auto Insurance?
How do I know I can trust these reviews about Plymouth Rock Auto Insurance?
  • 3,426,712 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Sept. 30, 2021

One week after my wife's car was totalled by one of their clients they still hadn't interviewed their own client and established fault. Even after I sent them a video of their client running a stop sign and T boning our Grand Cherokee. They did come up with a settlement figure and would subtract 5000 from it until I arranged to have a salvage yard pick it up. Of course I would also have to pay off the lien to clear the title. Then I would have to pay the storage fees and they would reimburse me up until a set date. Of course with that date there was no way I was going to be able to retrieve the title before. So in other words their client totalled my car then they want me to do all the leg work and all with no rental offered. Filed with State Farm and was done in about 3 hours. Settlement on the way. Jeep gone the next day all done. If I ever see this garbage insurance company again I'll file with mine and Plymouth can go.... themselves.

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Rated with 1 star
Verified Reviewer
Original review: Aug. 11, 2021

This insurance company is fraudulent. The appraisers and staff are not knowledgeable and make decisions based on their own personal experience instead of professional. They will try to rob you blind, lie and take advantage of you especially if you are a woman. They are rude, disrespectful and unhelpful to say the least. You get what you pay for. Stay away!

4 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 2, 2021

    They ended my policy without notifying me why and the accidents that occurred on the report are not me. The dates presented are not in line with my driving history due to the fact I had not owned a vehicle at the time nor was around during these offenses to happen.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 24, 2021

    Do NOT use this Comp for Homeowners!! They’ve listed tons of different “water types” they will not cover! Including RAIN & GROUND WATERS!!! & They determine where the water began. Travelers, State Farm, Adirondack all cover water damages. RUN AWAY FROM PLYMOUTH ROCK INSURANCE.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 7, 2021

    I got a new policy from them and was stated a reasonable price so I took the policy. After a few weeks I noticed my policy shot up close to an extra 3K. I called and email the underwriter which never responded to me. So the beginning of June I canceled the policy. They charged me $198 to cancel. Just comes around they took $900 from my account and told me they see my policy canceled but someone must of screwed up. So now they're saying I have to wait 7 to 10 business days to get my refund and if I owe any money it will be deducted. Horrible experience

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 16, 2021

    I wish I had read the reviews before purchasing this policy, the agent was so very perceived when I purchased the policy, I ended up bundling home and auto. The problem started when I transferred my plates from a car I sold to the new one (I have 2 vehicles on this policy). I am on auto payment plan (mistake they can take your money at any time). The agent didn't take the sold car off of the policy and had me paying for 3 cars, In May my payment was $156.00 that was taken out 5/24/2012, on the same day they (Plymouth Rock) $448.10, I called, (6/17/21) they tried to justify why it was taken out and why they couldn't reimburse me. I had tried for 5 day to contact the agent, spoke with her at the beginning of this event, after which she never called me or returned my calls, 6/21/2021 called agent again today no responsive.

    After speaking with several customer reps (on the phone for an hour), terrible headache from trying to explain and to have my money refunded, and an agent speaking with his supervisor, did they say they would be refunding my money, I have to threaten speaking with an attorney to calling the BBB. They said my funds would be back in my account in 2 -3 days, Well I will see. Definitely looking for new auto ins.

    5 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Nov. 30, 2020

    Had their car/home policies for the last 10 months (Feb 2020). Gladly take money out of the bank account for both policies, but yet they can not find our homeowners policy. Constantly given the run around by their staff. Then told by one customer representative that another insurance company is taking the money on "their behalf". (Travelers insurance is taking money out of my account under the name Plymouth Rock). Yeah! As I said this insurance company is run by incompetent staff or scammers.

    16 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 23, 2020

    I applied online for insurance. First I was told they were NOT issuing policies because of the Hurricane in August. I applied again in September, they said they do not insure those over 2 apartments (mine has 3) yet they took payment 3 times and as of today, almost 60 days have still not refunded it and keep saying they will call me back and don’t! Horrible customer service.

    12 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Oct. 13, 2020

    I have a claim since the beginning of September and the adjuster of this company does not answer my calls. I was the prejudicated part of the accident. I called the adjuster several times. When he did not respond, I called the the office company and tried to contact the supervisor of the adjuster. I left a message to the supervisor. To this day, I have not received any response from the supervisor.

    I had to send a message through the messenger on the company Facebook account and then the adjuster called me on September 18, 2020. We talked and he asked me to send pictures of my car. I did it immediately and asked him to process promptly my claim because I am having problems opening the driver’s door because of the accident. After that, nobody has called me or send a message. I have not received any information of the status of my claim. Now I am contemplating to process my claim though my own insurance company because this company has not help me to process my claim.

    22 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 3, 2020

    Plymouth Rock is a very good insurance company. They are not over rated unlike other providers out there. They are competitive with other insurance companies and they have good deals. I used to have Liberty Mutual, The first year they were great however the following year with no speeding tickets or parking tickets they raised my insurance $160 more than what I was paying and I said no way that’s way too high so a friend of mine suggested Plymouth Rock. And honestly they got me lower price with the same coverage what I had with liberty mutual. I was very shocked and before liberty mutual I had Geico. Geico was very expensive.

    14 people found this review helpful
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    Plymouth Rock Auto Insurance Company Information

    Company Name:
    Plymouth Rock Auto Insurance
    Year Founded:
    1983
    Address:
    695 Atlantic Ave.
    City:
    Boston
    State/Province:
    MA
    Postal Code:
    02111
    Country:
    United States
    Website:
    www.prac.com