Plymouth Rock Auto Insurance

Plymouth Rock Auto Insurance

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3.2(71)
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Overall Rating3.2 out of 5
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About Plymouth Rock Auto Insurance

Plymouth Rock Assurance offers home, renters and auto insurance throughout the Northeastern United States. Its car coverage policies feature competitive rates and customizable plans, and its standard coverage includes door-to-door valet and safety rides. The company’s add-on protection includes pet injury and gap coverage options.

Pros & Cons

Pros

  • Competitive rates
  • Customizable and comprehensive plans
  • Pet injury coverage

Cons

  • Not ideal for high-risk drivers
  • Limited availability

Bottom Line

Plymouth Rock’s coverage is customizable and comprehensive, and its standard plans include services like door-to-door valet and safety rides. It writes auto policies in six states in the Northeast.

Featured Reviews

Verified
Westampton, NJ

They would not give up until I was satisfied. They paid for damages on the other car that I did not cause, just to avoid going to court, then they tripled my rates. Plymouth Rock ...

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Verified
Philadelphia, PA

All I needed was my driver license number and VIN number for my car, and we had the policy set up within a 20min phone convo and Plymouth Rock emailed me proof of insurance immedi...

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What is Plymouth Rock auto insurance?

Plymouth Rock Assurance is a member of the Plymouth Rock Group of Companies. All its auto policies include built-in programs and services like door-to-door valet claims and "Get Home Safe," which covers taxi rides home.

Plymouth Rock also has a “Pledge of Assurance” that guarantees customer satisfaction and promises to issue driver policies and statements correctly the first time, process all claims professionally and sensitively, try to perform physical damage appraisals when scheduled and cover all repairs by approved providers.

How does Plymouth Rock auto insurance work?

Plymouth Rock has various auto policy options. You can customize your policies to meet your needs, and you have the choice of upgrading for additional services and benefits, including:

  • Assurance Plus: Offers mobile device and laptop replacement, pet injury coverage, car seat replacement and more.
  • Assurance Preferred: Features all Assurance Plus perks as well as roadside assistance and additional towing and labor coverage.
  • Assurance Premier: Covers new car replacement, trip interruption, policy gaps, electronic key replacement and more.

You can get a quote and buy and manage your policy online.

Additional Plymouth Rock coverage includes liability, medical payments, uninsured motorist and comprehensive collision insurance.

Plymouth Rock auto insurance quotes and costs

Plymouth Rock’s auto insurance costs aren’t available online, but you can apply for a quote on its website. While Plymouth Rock emphasizes customer service over affordability, it does offer a wide array of discounts. These include:

  • Advance shopper
  • Anti-theft
  • Away at school
  • Companion package
  • Driver training
  • eDocuments
  • Good student
  • New driver
  • Pay in full

It’s also important to note that you’ll be charged for any upgrades or additional services.

Plymouth Rock auto insurance FAQ

Does Plymouth Rock have accident forgiveness?
Yes, Plymouth Rock does offer accident forgiveness — it will waive a surchargeable accident if you meet certain eligibility requirements.
Who owns Plymouth Rock?
Plymouth Rock Assurance is a member of the Plymouth Rock Group of Companies.
Where is Plymouth Rock auto insurance available?
Plymouth Rock has limited auto insurance availability. It writes car coverage policies in six states in the Northeast: New Jersey, Massachusetts, Connecticut, New Hampshire, Pennsylvania and New York.

Is Plymouth Rock a good car insurance company?

Plymouth Rock is a solid insurance company for low-risk drivers who prioritize customer satisfaction and policy customization over discounted coverage. The company emphasizes its dedication to excellent customer support, and its many benefits and services set it apart in the industry.

Plymouth Rock Auto Insurance Reviews

ConsumerAffairs has collected 71 reviews and 156 ratings.

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Page 1 Reviews 0 - 10
Customer ServiceClaims HandlingPriceStaff

Reviewed Sept. 13, 2023

Terrible. They upped their policy prices drastically and unjustifiably but won’t explain why. The claims department is even worse, my accident took place on 08/11/2023. The claim agent and the supervisor continue to tell me, "Just wait to hear from us." Why my car sits at repair shop racking up storage charges. They still have not let me know if they are approving my claim or denying my claim. The customer service is horrendous. I spent 30 minutes on the phone waiting for an agent and finally decided just to hang up.

While waiting on the phone the message you get is to to text for assistance - and when that agent responds via text- the message you get is to call their 1-800 number for more assistance (the same one you spend 30 mins waiting to talk to someone). Mind blown. Useless, waste of time. Shop around. There are much better company. This insurance company is fraudulent. Bait & Switch tactics. Raised my Moped Insurance 300% after 1. They will try to rob you blind, lie and take advantage. They are rude, disrespectful and unhelpful. Stay stay...away!!!!

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Customer ServicePriceStaff

Reviewed Aug. 29, 2023

Terrible. They upped their policy prices drastically and unjustifiably but won’t explain why. The customer service is horrendous. I spent 30 minutes on the phone waiting for an agent and finally decided just to hang up. While waiting on the phone the message you get is to to text for assistance- and when that agent responds via text- the message you get is to call their 1-800 number for more assistance (the same one you spend 30 mins waiting to talk to someone). Mind blown. Useless, waste of time. Shop around. There are much better companies.

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    Customer ServiceCoverageStaff

    Reviewed Aug. 5, 2023

    I switched to Plymouth Rock three years ago in search for better rates, but Plymouth Rock is a scam company. They are the worst instance company one can have. I have 3 cars on my auto policy with them, I pay them $4500 (for full coverage) every 6 months on autos, not to mention the home policy. My 2021 car, which is fully covered recently got into a little fender bender and the dealership estimated repairs were $6600. Plymouth Rock estates for repairs were $840. They wanted me to use after-market parts, polish the headlights rather than change them on my 2021 brand-new car and it took them from May 2023 to July 2023 to get the $840 (agents never reply or pick up the phone when you call).

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    Verified purchase
    Customer ServiceClaims HandlingCoverageStaff

    Reviewed June 27, 2023

    I switched to them for a company discount and am regretting it terribly. I signed up in late March and enrolled for e-docs thinking it meant email. It didn’t…

    It meant going into their portal and clicking various buttons to get to the “documentation” tab which if you do not log in regularly you’ll never see an update. Unbeknownst to me, they revoked my collision and comprehensive with no email or phone call because I didn’t upload correct documents. Keep in mind this was 3 weeks after having the policy before a single “correspondence” message on there.

    In June, about another 3 weeks after this revocation, and me not logging into the portal and thinking everything was fine since I haven’t heard a single thing from them, had my car stolen and crashed. Estimated about $6k in damages. I’m still thinking I’m fine when they call up after the claim and inform me that my coverage was canceled the prior month.

    Please go to another company where agents care. I wasn’t informed about docs, nor the pending cancellation, or even the actual date when it was revoked. STAY AWAY. They’re either understaffed and overworked to where they don’t have the resources to keep up or they’re just not ethical in informing about major policy changes.

    Coming from Allstate before this, any minor update I had my agent calling me to make sure I was aware. Granted it was bad timing but you could be equally as unlucky (eg the point of insurance). Opt for a better customer experience and go with a better company.

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    profile pic of the author

    Reviewed June 9, 2023

    I made an insurance payment earlier in the week and their flawed auto-pay system took a payment anyway a week later. No way would I ever stand for a hand grabbing my Money they don't deserve. It's on now!

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    Reviewed March 30, 2023

    This insurance company is fraudulent. Bait & Switch tactics. Raised my Moped Insurance 300% after 3 years. They will try to rob you blind, lie and take advantage. They are rude, disrespectful and unhelpful. Stay stay...away!!!!

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    Reviewed Nov. 8, 2022

    I had a very unpleasant experience with this company. I am a safe driver and I am an physician. They canceled my insurance policy without notifying me because they reported that they could not verify my residency. They were, however, providing me with renters insurance. I was asked by my apartment complex to verify my renters insurance and found that my auto insurance had been canceled without my knowledge. This placed me in a very awkward situation. Had I been pulled over during this time, I would have had a violation which could have potentially resulted in the loss of my medical license.

    When I called to rectify the situation I had been informed that my policy had been canceled and could not be reinstated. The company did not show due diligence in attempting to notify me that my policy was being canceled and they canceled it for an extremely ridiculous reason. They put me in legal peril and put my career in jeopardy. I would not recommend or trust this company.

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    Staff

    Reviewed Sept. 30, 2021

    One week after my wife's car was totalled by one of their clients they still hadn't interviewed their own client and established fault. Even after I sent them a video of their client running a stop sign and T boning our Grand Cherokee. They did come up with a settlement figure and would subtract 5000 from it until I arranged to have a salvage yard pick it up. Of course I would also have to pay off the lien to clear the title. Then I would have to pay the storage fees and they would reimburse me up until a set date. Of course with that date there was no way I was going to be able to retrieve the title before. So in other words their client totalled my car then they want me to do all the leg work and all with no rental offered. Filed with State Farm and was done in about 3 hours. Settlement on the way. Jeep gone the next day all done. If I ever see this garbage insurance company again I'll file with mine and Plymouth can go.... themselves.

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    Customer ServiceStaff

    Reviewed Aug. 11, 2021

    This insurance company is fraudulent. The appraisers and staff are not knowledgeable and make decisions based on their own personal experience instead of professional. They will try to rob you blind, lie and take advantage of you especially if you are a woman. They are rude, disrespectful and unhelpful to say the least. You get what you pay for. Stay away!

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    Reviewed Aug. 2, 2021

    They ended my policy without notifying me why and the accidents that occurred on the report are not me. The dates presented are not in line with my driving history due to the fact I had not owned a vehicle at the time nor was around during these offenses to happen.

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    Plymouth Rock Auto Insurance Company Information

    Company Name:
    Plymouth Rock Auto Insurance
    Year Founded:
    1983
    Address:
    695 Atlantic Ave.
    City:
    Boston
    State/Province:
    MA
    Postal Code:
    02111
    Country:
    United States
    Website:
    www.prac.com