Plymouth Rock Auto Insurance Reviews

I totaled my Lexus 2024 Vehicle in June of 2024. They tried every loophole to not pay it. They were hard to get in touch with for any answers. They did not pay enough on the claim. I owe now $51,000 to Lexus. I am seeking a lawyer.

I had Plymouth Rock for years and never needed them but when they couldn't cover a new vehicle adequately I went with a new carrier. I received a refund check after sending an email inquiring about it and deposited it in my account. A second check appeared in the mail for the same amount so I knew it was by mistake so I notified my agent and a few hours later they pulled back the deposited check from my account that was my money from a refund. I've sent emails, no reply asking for them to return my money but no response.

Thanks a lot for giving me false information! Your agent said my loan was paid in full, but I checked on it and there is still $1000 owed. Glad I didn’t take your word for it or my credit would be going down. So glad your company goes the extra mile for your customers...goodbye. Oh and thanks for the refunding my deductible like your agent said. I mean we got our car totaled by some old lady, lost $3000 so might as well take another $500 from us, right!? Told me we had $3000 in damages, then gets to the shop and it’s now $9000 and totaled. Agent got what he needed then left me hanging with a $1000 bill that I was told was paid in full. Thanks Alex, you’re the best. Crooks.

"It's their promise to abort you when it matters most..." Great place for insurance, as long as you never need to use it!!! I will share the outcome of my claim and all related documentation here once an outcome is reached. Stay tuned.

If I could give them a zero I would. They never did their job in giving the other insurer the information they need. I had to deal with the other insurer myself. This insurance is lazy, and DOES NOT DO THEIR JOB. Avoid at all cost.

I have been a loyal customer of Plymouth Rock Assurance for several years, maintaining my policy in good standing with zero claims and always paying on time. Historically, the company conducted home assessments themselves, but they recently shifted this responsibility to customers as a self-service task. I was not aware of the importance of this new requirement and unfortunately missed completing a self-home assessment.

Shockingly expensive car insurance. I had Plymouth Rock for one year and was paying nearly $300 a month for bare minimum insurance, on a 2012 car. Right before my policy ended, I called the company to find out why with no points, and A clean driving record my policy was so expensive. I was told that they could not tell me at that time, but they would go over everything when I renewed. A month later I find out that my new price per month is $337 a month now, still no explanation on why. I ended up canceling my policy and going with Geico Who is giving me full coverage, AAA and only a $50 deductible for $200 LESS a month. I cannot for the life of me understand why Plymouth Rock is so expensive and apparently they don’t know either.

I obtain car insurance because someone recommended this company to us. I did quote online and at any point I can't remember seeing that we had to use their tracking application called Yubi. I received an email after we got insured and that was it, I ignored the email because I did not know that you must use the app to be insured. I got the app on my phone but was not able to figure out how to use it. I went on vacation and we received a letter in the mail while on vacation that our policy was being canceled because we failed to use Yubi tracking app. I called to get our policy reinstated and was told we were considered risky drivers for not using the app!!!! This was ridiculous. They are trying to control what you do and your location all the time and failing to make it a priority. People understand this when you get a policy online. I was told I was not notified via phone call because I got my policy online!! Stay away from this company!!! It is not reliable!!!!

Stay away from this scamming company my house was vandalized. These ** won't pay. Me lied about me having my items included. Ignored my furniture being vandalized. I will not be dealing with them anymore.

Plymouth Rock filed claims when I was simply asking questions and now we are uninsurable until these claims they filed fall off. Please do not insure with them. Their customer service is the worst, and they do not care about you and will screw up your score and make you uninsurable. Evan who claims to be a supervisor provided the worst service.

The short of my feedback: unless you enjoy wasting time on insurance shopping and dealing with non-sense from Plymouth Rock, stay away from the company. Details of my experience can be found below. On 05/28/24 I got a quote (through progressive.com) which I approved and got my insurance with Plymouth Rock. On 06/21 I received an email from Plymouth Rock stating that the policy will be cancelled due to the following reasons:

Horrible customer service, pushy and aggressive. Stay as far away as you can. Horrible horrible horrible. I wouldn’t go to this company if it was the last one on earth. I hope they get shut down! 0 stars.

Terrible experience., I have been paying for more than 2 years and never had an accident. But now I have on accident and that was the other person fault. I called the insurance to let them know what happened but the person was very rude. Terrible customer service. Please don’t choose this company.

Had this insurance for a few years. Never filed a claim. However, when I tried to ask about whether or not they would cover an issue of a leaking pipe they opened a claim so they could tell me no. Even though no payment was paid out it still was a strike against us. Soon afterwards we received a letter stating there were hazards reported and they needed to come out and do an internal inspection of our home. (And outside) We have a well-maintained house inside and out! So they send a guy out, he takes pictures...they get back to us. The letter states our hazards. 1. A ladder leaning against our shed (which my husband just put there a day ago after unloading his truck from work) 2. A 1" gap at the front door stoop against the house.

Plymouth Rock makes you download a UB app where you have to log a certain amount of drives, I carpool to work so I do not drive however they still log those driving. And asked me if I was driving a passenger on a plane walking? Why is it their business what I’m doing while I’m not driving. It should not be legal for them to track me. Meanwhile, in the contract, it says that I opted in for the app. But when I didn’t download the app, they sent me a letter of termination advising that I cannot have that insurance without using the app and technically illegal for us to be tracked 24 seven.

I'm starting here so I had Plymouth Rock insurance from 2020. I had never filed a claim before. Fast forward I'm in NYC family business the check engine light came on. On my journey I took it to the nearest bmw I could got there I was told the rodents/rats ate my engine harness. He stated that its was not SAFE TO DRIVE.The shop advised me to call my insurance which I did. The rep I spoke wit stated I was covered under comprehensive coverage. Ok now the shop has my car at this point, plymouth rock had there adjustor come out and do the estimate. Ok shop starts work now its over 9k..(yea crazy) that's another story.

My car was hit on 11/22/23. While I was in supermarket buying a turkey. The under insured driver actually hit other parked cars. I contacted Plymouth. Rapid response about getting details and my rental. I was in rental for 14days unaware that the adjuster whom I've never spoke to were going back and forth because he felt like the mechanics wanted too much money..I was instructed to take my rental back and pick up my vehicle and drive it til another auto body shop recommended by the dealership would be able to fix my car. I was told to bring it in on 1/31/24. Now with half my rental days gone the initial paperwork said 3 days to repair. Today is 3/5/24 I still don't have my car from a 11/22/23 accident. Why because Plymouth is slow walking payment and according to the other insurance company paperwork as well..I'm paying for my rental as of 2/11 which I found out from the car rental place.

I had got car insurance, had gotten into a accident, and I wasn't on my girl insurance. So they sent us a letter saying we did a fraudulent claim. So they was ignorant, no one communicated with us. And when they did they threatened us saying we won't be able to get insurance from nowhere. And when we ask for original paperwork they said no they're not sending it to us, cause we ask what did we do fraudulent and they came with cause she never added me to her insurance. That's all they keep saying. We ask for proof and still haven't sent it.

Terrible... I was alerted in May that Plymouth Rock would be cancelling my insurance due to out of state DL. This was immediately rectified. Company was notified and new in state DL information was provided. Fast forward Oct - I realized my monthly installment fee was not being removed from my checking account. Contacted Plymouth and was assured my account was active and up to date and PAID and no payment would be withdrawn until Jan of 2024 when my policy was set to renew.

I can’t possibly write everything I’ve been through in the few years I’ve had this bundle policy, so in a few words, I will tell you this company is not only incompetent and unprofessional, but the representatives are beyond rude, and will argue with you when trying to reach a supervisor. After putting you through the ringer, they tell you a supervisor will contact you in 24 to 48 hours and trust me. You will not receive a phone call from anyone. They want you to E sign everything but even when you do they claim they didn’t receive it they go up on your auto insurance every six months that’s just a brief summary. And if you’re looking for a bundle, I wouldn’t look to Plymouth Rock because it’s two separate departments, which makes things so much worse, I should’ve left them six months after choosing them!

Terrible. They upped their policy prices drastically and unjustifiably but won’t explain why. The claims department is even worse, my accident took place on 08/11/2023. The claim agent and the supervisor continue to tell me, "Just wait to hear from us." Why my car sits at repair shop racking up storage charges. They still have not let me know if they are approving my claim or denying my claim. The customer service is horrendous. I spent 30 minutes on the phone waiting for an agent and finally decided just to hang up.

Terrible. They upped their policy prices drastically and unjustifiably but won’t explain why. The customer service is horrendous. I spent 30 minutes on the phone waiting for an agent and finally decided just to hang up. While waiting on the phone the message you get is to to text for assistance- and when that agent responds via text- the message you get is to call their 1-800 number for more assistance (the same one you spend 30 mins waiting to talk to someone). Mind blown. Useless, waste of time. Shop around. There are much better companies.

I switched to Plymouth Rock three years ago in search for better rates, but Plymouth Rock is a scam company. They are the worst instance company one can have. I have 3 cars on my auto policy with them, I pay them $4500 (for full coverage) every 6 months on autos, not to mention the home policy. My 2021 car, which is fully covered recently got into a little fender bender and the dealership estimated repairs were $6600. Plymouth Rock estates for repairs were $840. They wanted me to use after-market parts, polish the headlights rather than change them on my 2021 brand-new car and it took them from May 2023 to July 2023 to get the $840 (agents never reply or pick up the phone when you call).

It meant going into their portal and clicking various buttons to get to the “documentation” tab which if you do not log in regularly you’ll never see an update. Unbeknownst to me, they revoked my collision and comprehensive with no email or phone call because I didn’t upload correct documents. Keep in mind this was 3 weeks after having the policy before a single “correspondence” message on there.

I made an insurance payment earlier in the week and their flawed auto-pay system took a payment anyway a week later. No way would I ever stand for a hand grabbing my Money they don't deserve. It's on now!

This insurance company is fraudulent. Bait & Switch tactics. Raised my Moped Insurance 300% after 3 years. They will try to rob you blind, lie and take advantage. They are rude, disrespectful and unhelpful. Stay stay...away!!!!

I had a very unpleasant experience with this company. I am a safe driver and I am an physician. They canceled my insurance policy without notifying me because they reported that they could not verify my residency. They were, however, providing me with renters insurance. I was asked by my apartment complex to verify my renters insurance and found that my auto insurance had been canceled without my knowledge. This placed me in a very awkward situation. Had I been pulled over during this time, I would have had a violation which could have potentially resulted in the loss of my medical license.

One week after my wife's car was totalled by one of their clients they still hadn't interviewed their own client and established fault. Even after I sent them a video of their client running a stop sign and T boning our Grand Cherokee. They did come up with a settlement figure and would subtract 5000 from it until I arranged to have a salvage yard pick it up. Of course I would also have to pay off the lien to clear the title. Then I would have to pay the storage fees and they would reimburse me up until a set date. Of course with that date there was no way I was going to be able to retrieve the title before. So in other words their client totalled my car then they want me to do all the leg work and all with no rental offered. Filed with State Farm and was done in about 3 hours. Settlement on the way. Jeep gone the next day all done. If I ever see this garbage insurance company again I'll file with mine and Plymouth can go.... themselves.

This insurance company is fraudulent. The appraisers and staff are not knowledgeable and make decisions based on their own personal experience instead of professional. They will try to rob you blind, lie and take advantage of you especially if you are a woman. They are rude, disrespectful and unhelpful to say the least. You get what you pay for. Stay away!

They ended my policy without notifying me why and the accidents that occurred on the report are not me. The dates presented are not in line with my driving history due to the fact I had not owned a vehicle at the time nor was around during these offenses to happen.