New York Life Reviews

This company, New York Life was recommended by a friend so I took the plunge. Months later, I had not received any communications on my investment. I reached out to my friend to find out what was going on...Soon after, a meeting was set up. I entered the meeting to find the room full of People. SO apologetic, blah blah blah...to this date, I have not heard from this company since meeting. Almost a year.

My company provided LTD coverage through NYL. They have been totally uncooperative and absolutely dishonest. Unfortunately they are regulated by ERiSA which gives them the legal right to deny claims for any reason, despite conclusive evidence that the claim is valid. It's just a numbers game to them - their business model relies on people just giving up.

They are the worst company I have ever dealt with!!!! They don't return phone calls. I have three new doctors to report. It's been over 90 days and they said that my case would be reviewed and final decision in 90 days. I have two letters with decision due dates and no decisions been made. I can't seem to get on the app because the app said I don't exist. I created an account. They can't find my account with my ID number, they can't find my account with my Social, app doesn't work so I can't follow any forms if there is any forms I need to file. Worst experience of my life is dealing with them. Nobody returns the phone calls.!!!!

The worst company I have ever had to experience. Just can’t get it right. Easy straightforward requests are impossible to get done and the restrictions in place for the call center make even more difficult and a waste of everyone’s time.

My agent, knowing that I was unfamiliar with life insurance, omitted some key information that led me to believe I could use my policy like a high-yield savings account and cash it in when I needed it (alive though). When I found out that wasn't the case, I was already out thousands of dollars in payments. I thought it strange that though I kept paying into the policy, its value did not increase. When I asked my agent about this, he replied that I should keep paying for about 10 years at which point the account would "mature" and I would see its value go up.

I spoke with Customer Service Advocate" Dawn". She was very patient and empathetic with my situation. Dawn is a great asset to your organization, and I'd recommend New York Life to friends and family. Thank you.

NYL was nothing but trouble for my short term disability claim. They would hold 4-6 weeks of payment claiming it was the Dr. fault but they made excessive records requests and were very slow to pay their invoices. Anything not to pay. In the end I had to get my own records and pay to have multiple pages sent via fax

My wife literally had a baby 3 hours ago and I received a call from someone at NY Life demanding to talk to her and scolding me for not recognizing how serious it is for them to immediately speak with her. This is completely unacceptable behavior from anyone in the customer service industry especially when coupling that with a disability or medical leave claim. Do better.

NY Life long term care policy owners need to be aware of a sleazy way they cheat their policyholders. When a person is approved and receiving long term care benefits, they no longer pay their premium, yet they are billed anyway. NY Life uses a separate company to process claims who is most likely incentivized to keep claims and cost down. By billing people for premiums even when they are approved for benefits is a clever way to add revenue while having deniability that it was intentional.

My employer just switched from Prudential to NYL. We’ve only used them for two weeks and their customer service has been HORRIBLE to work with. I’m having a baby any day and no one is clear on what needs to be done for my short term disability no matter how many times I chat or call. But the worst part of the entire experience is that they openly admitted they allow their chat reps to hang up on you if you ask too many questions! On 1/17 I live chatted with Gwynda C who rudely disconnected on me. I live chatted again and was told by Kerry Y that “if there is back and forth regarding a claim, we can disconnect the chat. The supervisors are aware of that as well.” There was back and forth because she was incompetent to answer my questions, and yet you allow your chatters to do this?

New York Life is a horrible company, run and staffed by horrible, incompetent liars who take perverse pleasure in ruining lives. I think every single person who works there has deep psychopathic tendencies because NONE of them care or have any humanity in them at all. There is not a single claim that they feel is legit, so they just use the DENY, DELAY & DEFEND tactic to wear people down. The important thing is that since everybody who works there is a psychopath, they all sleep very well knowing the lives they’ve destroyed.

If I could, I would give NYL 0 stars. They have robbed me of nearly $5000. In the first incident, based on their representative’s advice, I deposited over $800,000 with them. When I asked for my money, they refused to pay me the interest and would not give me an explanation. The interest was approximately $3000.

So I filed my claim back in 2023 and I told them I didn’t have short term disability due to my disability I deal with every day. She the lady said I would have to file std so I said ok. Denied so then I filed my ltd from 2023/2024. They denied me so now I have to appeal it because Avery the lady who kept calling me when I was in the hospital and when I got out of the hospital.. talking about no doctor sent in my medical records all joke on her. So what I did was call my doctor office and had three on three when my nurse told her we sent everything over and in my system Ms. ** sign for you’ll to get her medical records as well and they are getting them together. So Ms. Avery my case work didn’t say anything but ok.. then three days letter she said me asking me about a new doctor that my pcp refers me too.

NY Life experience was a big con job. They take so much of your money when you repeatedly say you want NO riders. Don't waste a cent with them. Liars and cheaters was my experience. Less than a quarter of my money left after 25 years.

My claim with NYL for long term disability, though time consuming, was handled in a professional and caring manner by all of the employees of this company. From my local representative to my case manager, and the NYL LTD Team leader, I felt that they were always looking for ways to help. Special thanks to Nakita, DeAnna, and Mellisa for all of their hard work! I would definitely recommend this company for all of your benefit and financial needs!

New York Life is a joke. They an excuse for everything. I filed std claim back August. Here is October still have not been paid for my claim. They called me on Aug 27 saying they have been trying to reach my doctor and not getting a response. So I get a hold of the doctor. No info received. I called back to have it resent. Make a long story They kepted telling me they didn't get the doctor's faxes so I had the doctors email it to me. I uploaded on the site. It took them until Sept 11 to tell me they denied my claim. So I sent a written letter in on 9/11th then from 9/11 to 9/20 it took them that long to send my request over to the appeal department.

They denied my claim because they "were missing a page" of my FMLA. Got a copy from my doctor office and all pages were scanned and faxed to NYL. SO many people have problems with this company where I work. People are getting behind on bills because their STD payments are not being made timely. Everything is a battle. I caught them in a lie now about my paperwork, thinking about contacting a government agency since it was for FMLA and they denied me even though all paperwork was sent.

They were unable to ever get my records which were easily accessible by following the command prompts from the phone directory of my doctor. Continually had to get records and fax to them as they do not use email and the upload function of their website never worked over the 3 months I was down. Absolutely zero consumer service from case manager Erin. Filing a complaint with my company. Hope to get them removed as a provider for our company. Highly recommend steering way clear of this group.

Many issues: they do not actually contact your provider. I called many days in a row to ask if they got a hold of her and never talked to the same person twice, so how do they know that the contact has actually been made? They prefer to use physical mail which means that by the time you actually get the paperwork they send, you only have maybe 1-2 days to complete it until they close out your STD/FMLA request. They send so much paperwork that you don't know what you need to complete. On top of my actual temporary mental illness, this has caused me so much stress. They do this on purpose so that you give up and they don't have to pay you.

Lies & says they don’t receive info that providers send, even w receipts they received it. Does anything to keep people from getting benefit payments. Doesn’t care if you get evicted or anything due to their constant stopping your payments. Will watch you lose everything and not be helpful at all.

We filed for our LTD in MAY, we paid for it through our employer Target. NYL drug its feet even putting the claim into the system and has also drug its feet on the review of my husband's medical/psych disability. Now we are being evicted. We should have received our money back in June had they done what they promised back in May. Excuse after excuse and delay after delay. Don't waste your money on this product.

If you're even lucky enough to even get your LTD benefits from this company, They will not pay you consistently every month! One month you might get it on the 17th or the next month it might be on the 23rd, 25th, 27th Who knows. It's complete roulette. The absolute worst insurance company EVER!!!! The only thing this company does well is find ways to stop paying you. I 110% believe they put all their resources into shafting claimants one way or another unfortunately.

This is the WORST company to have insurance with. They give you the most difficult time to get your disability approved. AMANDA ** and her team is horrible at communication and following up. They called me the day my case closed to inform me that they couldn’t get in touch with my doctor to approve my case. My doctor and I have been doing everything to get my case open but they keep asking for more and more documents at the last minute. I’m now late on all of my bills, can’t afford my copay for my doctor visits, and my job is threaten to cut ties because NYlife hasn’t updated my case. I’m still waiting for my case to be approved which has been closed since 06/05/2024.

Horrid benefit waiting period means I didn't get paid at all the one time I tried to collect. Conflicting information from customer support had me go fill out (and get denied) state benefits, suggesting I could collect from NYLGBS if I did so. This was not the case.

Paid insurance for short term disability for over 11 loyal years through my employer and never had need for a claim until recently. Became ill and out of work for a few months due to debilitating symptoms from unknown condition. NY Life denied claim stating my records did not support functional impairment and “no documentation of what activities or tasks unable to perform”. Records clearly indicated what my impairments were and testing was still in progress in search for a diagnosis. During appeal doctor provided a letter and finally a diagnosis.

NY Life is literally stealing from me. I was given mistaken advice from my benefits supplier, and I applied for Disability insurance. Shortly after the application I realized that I didn't need this coverage. Per NY Life's instructions I sent in the form to cancel. I called shortly after and months before the policy even took effect and to ensure they had received my cancellation. They did. However, the policy went into effect anyway. Almost 8 months later they are still taking money from my check every week. I have called them at least a dozen times and spent hours and hours on hold. When I call, they always say that they DO see the cancellation, but don't know what is going on. They always promise to call me back, but NEVER do. Their call center must be only a few people because I get the same reps every time.

I have been dealing with New York Life Long Term Care for about 8 months. My father passed in August and had diligently paid into the policy for 20 years. New York Life is interested in collecting money but they make it nearly impossible to submit claims. I have called on multiple occasions and have been told different information each time I have called. They demand one paper, then another, then say you never sent in the one they wanted. The only time I got a little movement on them is when I tracked the dates and what I was told and asked for names and to state specifically what they told me again. They are the worst people I have ever dealt with.

I have read all these reviews about New York life and they all say the same thing. Everybody pays into the insurance but when it comes time to collect you are just an annoyance. I have been hung up redirected and bullied throughout this whole experience. My wife had a store in July instead of using short-term dis. She used her PTO but when that was exhausted she sent in a claim for shore disability in the new year. They denied her claim because they said it was an existing condition and when I asked what else I could do the agent blew me off to another department that had no idea what I was talking about. We then filed for her long-term disability because that's what they told us our notion was and directed us to do so.

I am disabled. I already had multiple disabling conditions for years but then I became officially too sick to work in 2020. It all became too much when I became sick with yet another disabling chronic disease and then a whole other a few years later. I first went through Reed Group for my short term disability (STD) and then was switched to long term disability (LTD) with New York Life through my employer. At the time they were Cigna. NYL bought Cigna. Which was a shame, because they were more understanding and patient.

Their website is still from 1990's??? It good be more automated to save us time. Calling them takes a lot of time. Especially when there is more than one owner of the policy then one has to get on the phone with them one by one.

I fell and dislocated my leg breaking my ankle in 3 places...For 5 weeks I could not use my leg. On my 4th week I asked for an extension as I still was not walking yet... Finally another 5 weeks and no decision made. I was in pain, swelling, drugged and had to go up 11 stairs (7" tall) to work ... 8 months after my accident I'm still in PT to walk and use my foot without swelling and pain. 7 weeks and 20+ calls, faxes asking my mgr to call they finally officially denied. Lol had already returned to work. I appealed and they sent two letters dated the same day. First said received, said second denied ... Pretty fast when sent to second party. In 2.5 months the only time my "case mgr" called was 2x.

Last week I have been meeting with their agent Mr **. Nice guy and all. I told him what it is I needed. I also told him that I have a financial manager and she will need to approve it. He offered me good whole life but he only offered whole life that was good for him. Not me the customer. He never once mentioned secure wealth plus. My manager told me if they don't mention this to you they are not not have your best interest at hand. It wasn't until I brought it up in our third meeting then he was like ooo yeah well. By that time I was like nope. I'll move on to the next.

I am strongly recommend do not buy this company insurance because they give you very difficult times to approve your disability. Denied many times. Even though they paid you. They tried to trick you about paperwork and they will make you pay them back. You must very carefully to deal with this company when you buy their insurance.

I had a stroke and had the policy for it but they refused to pay. I was diagnosed with a stroke at 2 of Mississippi top hospitals. Refused say their staff didn’t agree with my doctors had. I worked for a worldwide medical organization and had a stroke coverage I paid for every 2 weeks. I had worked for this company over 20 years. Had a stroke at work. Had a hard time getting benefits that I had paid for including short term disability.

I work for a big healthcare system. Need to file FMLA and short term disability for 4 weeks for health issues. I have spoken already 5 times to 5 different agents and receiving different answers on how to go about it. I was supposedly to receive a claim number within 12-24 hours of starting the claim so I could upload documents. It has been 3 days and no claim showing on the portal. They also wanted me to have my doctor fill out DIFFERENT papers than they asked the first time. Needless to say, my doctor is not happy, I am not happy and I am just being given the runaround.

I took our an Flex Annuity with New York Life Canada in March 1988. This annuity matures in 2030. I checked on it recently to find out they have no record of it. Apparently my annuity was sold to another company in 1994. Nothing was ever told to me that this was happening. The new company has no record of it either. I've made 17 calls and 4 emails to date to New York Life and they are doing nothing. I'm being told it was sold. The other Company said it was not. Since I received nothing from New York life that shows a transfer happened, I can only conclude that it was not. They have my money for 35 years, worth much more today. This was for my retirement. I'm devastated. They don't care, I feel like I've been robbed.

The whole claim process is horrible. I clearly had a 100% disability. I submitted claim and over 50 pages of dr notes, test, etc. It went days under review with the run around. Then they supposedly had their nurses review which said I was not disabled. I was going to have a lawyer take over claim. The next day case manager said he talked with supervisor reviewed and it was approved. I requested copy of policy. I never received. I had been told one thing by one person and another by others about how and when I would receive payment.

I was on short term disability and never did I once hear from my case manager? Why??? I called her 3 times! Kara needs to be fired! Worthless... When someone calls asking for their case manager, isn't it common sense to call back?

This is the worst company I have ever dealt with. Mother passed away the middle of January and I am still trying to file a claim. Every time you think you have provided them with all the information, they need they turn around and want more information.

I have sent over all paperwork requested and I'm going on week five without any disability payment. Case worker is extremely hard to get a hold of. Every time I call I get the run around then forwarded to someone else and put on hold. Why am I paying for insurance if it's not helping me. They have yet to reach out to me. I have to do all the calling and follow ups to make sure anything is getting done. Thanks a lot!

I applied for whole life insurance thru AARP with New York Life. I have hypertension and take medication. I was denied because their rep said underwriting said “the medication that I take it appears that I have a heart condition”. Has anyone else been denied because of something that “appears” to be occurring? Just wondering.

I did a withdraw from my IRA account. Was told about fees which is fine and check supposed to arrive between 5-10 business days. Check never arrived after 20 days so I called and was told a lot of people doing withdraws and some people waiting over a month... They cannot do direct deposit, you can not go on website and request a withdraw, this company way out of date. As of today still have not received check. Stay away from this guys. Just open account at your local bank. Customer service will be better and faster!!!

This is my mom's $15,0000 policy which she paid over $119 a month for many years (over $25K worth). She passed away 2 months ago and NYL AARP keeps delaying payment with various incorrect reasons. It is "under review" according to Emily **, claims manager. The last 2+ meetings have been "cancelled" with no reasons given. Do yourself a favor and choose a different company. These people are crooks!

First off, it takes anywhere from 40min-2hrs to get ahold of anyone. I’ve tried calling my leave manager multiple times and left messages and she never calls back-Danisha! I am a nurse and broke my ankle so obviously I am not able to return work until it fully heals since I’m on my feet all shift. They put a start date of my leave for the very next day after my last day worked (5/6/2022) rather than from the date of injury (5/7/2022) or the date I would’ve worked my next shift after Injury (5/11/2022).

I was diagnosed with COPD and NEED medications asap. Called for loan on my $ and got run around. Thus if my health and could not get immediate help getting loan. Had to wait 9 days for loan form. Then mail so won’t get MY money for another week or more. New York Life has no issue taking my payment but When I am in desperate need for help they would not help me in any way shape or form. Feel bad for my kids if I pass away trying to get My policy amount. I wouldn’t recommend this company to my worse enemy. Pathetic customer service. 8 calls and absolutely no help When you are very sick. I’m irate and may possibly cancel. My account as they did nothing to help a sick person in need of meds. Terrible policy and company

Today I was on a call for 22 minutes before a manager finally came on the life to tell me the results of my call. 2 other departments could not give me any information after all the information they requested. They would say this is not my department let me put you through to the correct person. Then I would be left in silence until I asked are you still their. They would reply we are taking notes. I would not recommend them to others. The people they seem to be hiring and training has gotten worse over the years.

If there were zero stars I seriously would've chosen that option, their wait time is insane 5-6hr wait time, then it asks if I want a call back. I go ahead and choose that, enter my phone number then it just continues to hold and lets me know it's 5-6 hrs again! Then when I do get someone they transfer me again!!!! Even after I tell them I just waited and assures me there won't be another wait.... transfers me to an automated service just so I can be told it's another 3-5 hr wait now even tho I wasn't suppose to be on hold again! You guys are the worst. I hope and pray I never have to deal with you guys again!! Turned in all my paperwork and for some reason you want more paperwork which you never told me about. I turned in everything you requested...Ugh just the worst to deal with.

My family and I have had policies for decades. I updated my policy due to a recent medical condition. THE AGENT AND UNDERWRITERS WERE VERY FRIENDLY AND VERY ACCOMMODATING UNTIL THEY DENY YOUR APPLICATION. I have requested the return of my medical records. The agent said they would be returned—-that was months ago. I’ve received the run around since AND I HAVE YET TO RECEIVE MY MEDICAL RECORDS… This is extremely poor customer service. I feel awful trusting NYL with my very personal documents. I am going on my blog and social media to share my experiences.

I have been paying a full premium on a whole life policy since 1993. The original salesman assured me that it would be paid in full within 10 to 12 years. Good luck with that. It’s almost worth dying to get back at them.☹️

Very affordable, great service, many plans offered. Always able to change plans, great fixed rate plans, solid company, I recommend this company to anyone wanting great insurance with a great company.

The New York Life Insurance agent and representatives I've had the pleasure of communicating with were always professional and knowledgeable. This was especially true after the passing of a loved one and the required paperwork needed for disbursement of funds.

Beware of being talked into a NY Life Annuity... At this point, I recommend knowing and understanding the answer to at least the 6 questions below before locking in an annuity. If I had known the actual growth and penalty I WOULD NOT have opted for an annuity that I would have to pay them to get a portion of my money back.

They collect the money whenever you sign up but they don’t give you any benefits until the first of the following month so they could collect your money for up to a month ahead of time and give you nothing in return and you would not be covered whatsoever. They don’t tell you this. They just take your money and don’t give you anything in return.

They are willing to help and pay without hassle. They make sure all your needs are met. They check with you often to make sure your policy is up to date. If at anytime there are questions that need addressing they are readily available to help.

Lousy customer service.. Very difficult to get to the right section that can do simple account maintenance items. NY Life demonstrates it has no concept of "consumer sovereignty." Business model appears to be "for every customer lost, we get five new ones so why bother with policy holder's needs?"

I have been with New York Life for almost 30 years. I started the policy when was married. After the divorce I lowered the policy to a premium I could afford. It has grown over the year. My agent checks on me yearly. I am very satisfied with the policy.

I purchased Met Life, now New York Life through my job in the early 90’s and have paid into this life insurance company and my rates have not changed. It is also a whole life so I can pull money out of it any time.

New York Life have me a policy of 100,000 for my family in case something happens to me, at reasonable prices, the prices do increase as you age, but you are guaranteed a policy here, no matter your health conditions.

Pricing was very compatible to others, easy to understand, and easy to apply. I was able to get whole life at the age of 70 for a price I could afford. Application was short and easy to fill out. With pricing spelled out.

I'm an independent small business, and wanted to have life and disability insurance in case something were to happen to me. I applied for insurance, and first was told I was denied because I took a "COVID test". I had to call and explain to the adjuster that I did not take a COVID test, but rather the antibody test to see if I've had it in the past. He requested I send a copy of my negative results, which I did. I didn't hear from him for weeks, and when I called back, he confirmed he hadn't changed my status from denied. I finally received my approval paperwork in the mail, but with a rider that if my disability was due to mental health, I wouldn't be covered. This was because I was prescribed a common mental health medication for a mild diagnosis that millions of Americans have.

I get my statement mailed to me every year but no other communication. Used to get personal calls to check if I was happy with solution and changes or advancements created to better suit current status.

Big stable company, variety of good options, nice, very helpful and knowledgeable agents. Fast response, only thing I did not like that they did not accept social security disability and asked too many forms to be filled out.

Bad experience with my agent and new York life Insurance. I recommend before you do something ask by agent on writing. They change words. I have very bad experience With New York life insurance company.

I was a LA Metro BUS OPERATOR for 28 years. Retire March 14 2018. While I was working I able to contribute to my 401k/457 for my retirement. Their agent enticed me to roll over my money. He told me at that @ that time I had approximately 425000.00 also he said my account would grow to 1 million in time and he said he would give me 2500 a month for life than but, I was not interested at that time. Later on I had taken out 50,000 to fix my house so later, I decided to take out an annuity. I had 386,000.00 now. I am 64 years old July 21 ,2020 and I took out an annuity with New York Life and gross amount 1,309.72. I check with immediate Annuity.com. I put in the same amount and it came out to1,600.00 a month.

Have 3 policies for the past 16 years. Paying extra to build up cash value. I took out a small loan on the policy, the rep. told me that I don't have to pay, cause I had a cash value built up and the dividend amount would be adjusted towards the loan. Turned out the policy value went down, loan on the interest is being added to the principal amount, and accumulating, while I am still paying the full insurance amount plus an additional money. Getting ripped off big time. Stay away from this company..

The rudest agent - Connie ** from Houston. Scolding family members, hang up client phone call, underestimate client value and reluctant listen to client. As a result, stop dealing with this agent. Wasting money and time with her!

I was trying to set up an annuity with them and we went through all the details and set everything up with their agent and I wrote them a check and they cashed it. We went through the entire process and then some later they said sorry they are going to reject me from getting an annuity because my income is too low. It was a one time lump sum I was giving them so they could invest it for my retirement. They cashed the check and they knew the money was good. I don't understand why my income matters in the slightest, as they already had my payment upfront and they would never be any payments from me in the future. They take all their money as percentage of the money made on the investments in the annuity. So I don't at all understand how they could deny me for not having enough income when it is entirely irrelevant to the annuity.

If you read the reviews of this company, you will find a trend. Reasonable well-rated by people who have not actually made claim on a policy, very poorly rated by people who have. My experience with a Long Term Care policy fits the profile perfectly. The company has good customer service until the claim is made, then NYL will play every angle to avoid paying, responses will become glacial, and new conditions will be introduced. The company has not embraced modern technology and can only communicate by phone/fax (but is unwilling to make an international call). I strongly recommend anyone considering an insurance product go elsewhere. The security NYL offers is a mirage and you will have to fight for every penny in benefits. Amy ** is my Lead Care Coordinator and has proven to be a caricature of everything that is bad within the insurance industry.

I was a customer for over 20 years. Over that time their customer service was far below average but I signed up for a policy when I was in my 20s and kept paying it despite very infrequent status updates. Now in my 40s I have much better insurance and no need for the old policy. I have tried 3x to cancel it and surrender my policy to get the cash value funds. They give you the run around when you call and make you fill out a paper form that they only accept by fax or mail. How they can do business like that in today's age of technology is astounding.

My Annuity account continually lost value of several years and my account manager was removed from my account because he shared my personal financial information with a new account to which I referred. My business partner informed of this and I filed a complaint. I was transferred to another account manager in Dallas, Texas and had to beg for services and advice. When the Account manager was out of town there was no backup and she would not respond, leaving it to her assistant. When I had "timely" requests for withdrawals, I was simply told to fill out their withdrawal form, which is a legal document that required interpretation and explanation. I requested that and was simply told to use it. I would NOT recommend NY Life as I even had to cancel my life insurance policy because of the increasing fees and exclusions that pop-up when it suits NY Life. I am 75 and have used NY Life for over 30 years and it was a bust for me!

Their promised refund took weeks to process and I was misled three times on when refund check would be mailed. Even sent bogus UPS tracking number as part of delaying process. They are not above lying.

I have had a bad experience dealing with New York Life. I have put in my money monthly. I call to get the billing changed and they still deduct from my bank account without authorization and put me in the red. Any changes I need to do are always messed up with this company.

I applied for whole life insurance thru the agent that handles my annuity with them. (That's another story.) I had to go for a medical checkup thru them & answer the usual medical questions. Over 20 yrs. ago I had hepatitis (The Baby Boomer problem). I received treatment & was cured of my hepatitis. I had been periodically checked thru the next few years & had no recurrence. Now they also had access to my medical records but claimed that I never had follow up testing which is **. Anyway my agent asked if I'd be willing to do some more blood work to prove I no longer had hepatitis, I agreed, of course it came back negative.

My 94 yo mother passed away this April. She and my dad had a policy that should have provided a $2000 claim at the time of her passing. When I provided a death certificate to New York Life, I received a letter stating she lived beyond the average lifespan. So, if you are a client of New York Life and live a long life, this company feels you don't deserve a funeral? Shame on this heartless company!

My husband bought whole life insurance and he does not understand much English, so I called Vietnamese agent from New York Life Company to come to our house to help us fill out form and we trust on that agent. He also wanted to sell my husband disabilities insurance and said just a couple dollars more per month. My husband agreed to buy from him while life and disability. He asked my husband when I was sitting next to my husband. "Do you smoke?" So my husband said, "Yes, but quit about 5 years ago." "Any alcohol?" My husband said “yes” but occasionally with friends for party. That agent doesn’t ask any further questions and fill out the rest and ask my husband to sign a form.

If you are purchasing a short or long term disability policy from New York Life, expect to be left in the dark and a cold shoulder when its time for them to uphold their end of the deal. Our agent was as good as any agent, but this was because he is personally a great guy. However, as a whole New York Life has a major barrier between their organization and their members. Other than their life insurance portal, New York Life (NYL) has no online member services and will not send any copies of your policy.

Honestly, I would tell everyone to stay away from NEW YORK LIFE INSURANCE. My ex-husband had life insurance policy with them for 15 years with our children as beneficiaries. He died unexpectedly and when I filed the claim with New York Life, they simply denied the claim due to the deceased having missed 2 monthly payments of $28/month. He had this policy for 15 years and always paid. Before his sudden death, he became ill but did not tell anyone about it. All of his bills fell behind including the auto-pay for the premium of his life insurance. You would think that after paying a policy for 15 years without ever missing a payment, the company would pay but it's not the case. They didn't bother to notify him that his policy had lapsed. I am actually in the market right to purchase life insurance but there is no way I will ever deal with NEW YORK LIFE - THEY ARE THE WORSE!!

I used to work for NYL... They have some great products as long as you have an agent that is actually explaining all of the pros and cons to you. Employees are paid on commission only - bonuses on top of qualifying commissions. Management talks a lot about "doing what is right for the consumer" but I have personally seen so many times where the opposite is done and management will limit what they suggest an agent do based on the licenses of the agent. Customer service is pretty good if you are a client only, and not an employee.

They ask medical questions and will deny you because of your answers. But NY Life with AARP sends out ads of a final death insurance with NO medical questions, but they ask many. Then if you answer truthfully, they deny based on your answers. DON’T FALL FOR NEW YORK’S DECEPTIVE ADS!!!

They talk you into policies with promising numbers - but once you sign up - nothing but fees. If you deposit $400, they only "invest" $370 or so. 7% in fees!? They aren't that up in stock market gains, that's for sure. It's ridiculous. They say how NY Life has "dividends" they pay - I've never received any dividends. This company is very deceiving and fraudulent basically. AVOID AT ALL COSTS!

What a joke!!! New York Life routinely misplaces documents that can't get death benefits paid out and everyone has an excuse. We have been trying to get money from them for two months and there is a failure at every level. Everyone should file complaints with their state insurance boards to hold someone responsible!!!

I just spoke with Sheri **'s Cleveland Ohio service center. Asked her speak with her supervisor Tammy **. She was on the other line. Sheri stated that I had a P.O. Box address on file for her to send a copy original policy. I told her I have already provided my correct mailing address and it is updated on your system because a letter has came to me from NYLI company. She kept on saying it's my PO Box on the system. She took all my information sweetly. But at then at the end I didn't get anything but telling me I will be corresponded thru email. If I already have received a letter from them. How can they not have my correct address on file?

I was told when I signed up for a Life Insurance Policy in February from AARP through New York Life that my policy would have cash value if I needed it at a later time or decided to do away with the policy. Since that time, I have had money taken out of my account on a monthly basis and have not received, but only received my initial mailings with forms. Today I canceled and was told that it has NO CASH value and to "HAVE A WONDERFUL DAY." After reading other reviews today, I'm personally glad that I'm canceling at this time instead of later. I have now lost over $500 with no chance of getting it back instead of thousands like other people. I'll never deal with New York Life. Again.

A friend of mine who was an agent for NYL advised me to open both a term policy and whole life policy about a year and a half ago. When I unexpectedly got laid off this year, I was unable to make my very high premium payments on the whole life policy, so I worked with my agent for over a month on the surrender of the policy. He informed me that I would get a check for approximately 20% of what I'd put into the policy thus far. When the check finally arrived (2 months after I surrendered the policy) it was less than 1% of the value that I had put into the policy up to this point. Furthermore, I randomly get calls from varying agents about my term policy... It seems there is no coordination and certainly no honesty associated with this company. So basically, if you want to just donate money to major corporation with any unlikely payout at the end, stick with NYL. If not, I'd recommend avoiding this scam altogether.

I am experiencing very bad behavior from one of your Agent. We met about 3-4 years before, His name is Deepak **, from Edison NJ Area. His Number is **. He calls me every year, push me some insurance policy to buy, first he starts talking nice and when I speak about numbers he doesn't have much to speak. He doesn't try to understand my requirements first of all when I try to explain. He always wants to sell me whole life policy and I never want to buy it, I keep explaining same thing. But when he still tried to push I told him to send some numbers via email. He never wants to send me an email (not sure why). He then start asking me to come and meet personally. When insisted to first send numbers and if it looks fine will meet. I didn't want to spoil both of our time.

Almost a decade ago, a professional acquaintance (NYL agent at the time) approached us to enroll in life insurance. We weren't familiar with life insurance options, so trusted the agent to guide us in our best interests. The agent had us sign up for Whole Life. Several years ago, we contacted the agent because we were concerned with the high monthly premiums that kept increasing yearly. The agent tried to deter our request for a lower coverage, then later just simply ignored our requests. Previous to that, our yearly meetings would end up in us paying more. Then, we simply ignored NYL thereafter, but never cancelled our auto-paying premiums that kept increasing yearly. We have paid an average of $280 per month for whole life.

I called in about an hour ago after going through prompts and customer service for about 30 minutes. I was informed they have server problems same nonsense last month. I have always paid online now it says invalid server. I was then put again on hold after 10 minutes I hung up. It should not be an ordeal to call and make a payment. I am wondering now if this policy will even pay to my estate after my death. I notice they don't go green for your bills. And they have no e-mail system or even a chat online. For a company like that and it being 2018 some of the reviews I have read makes me wonder. I just wanted to pay a bill and was ask several questions. If any of you have a policy does it make you wonder why they don't off the things I mentioned. Almost all companies offer billing with e-mail except for UHC Medicare seems they can't either.

My NY agent asked me to pay more premium for my 33-year-old whole life policy, and asked me to call 1-800 number. I called the payment center but didn't have my policy number with me; Sheryl answered the phone and refused to talk to me. Later on, I called again with my number, she said my gender is wrong and refused to talk to me again. So, I called several department, they told me that they have 2 different databases and my gender is recorded wrong on one of the database. They manipulated my data.

We stop our policy in November 2017. It was a business policy and NYL would not allow us to close after we closed it. They said if we no longer owned the business the policy would stand. (even though the bank account was ours.) The CSR we spoke to had us fill out paperwork, fax it in and go from there. The online form would not allow us to use it since we didn't own the business.

NY Life took over a $180K IRA, lied to me about fees and move money around in the past 5 years without my authorization. I have called my agent again and again and he does not respond. Filed a complaint with NY Life and they did not even speak with me. Have requested information since and they have not responded in weeks. I have lost thousands and paid thousands of dollars in fees that I did not know about or was told that I would not have by the initial Broker.

For a company that has over a Billion Dollars in assets, you would think they have the decency and respect for their policyholders to have more than one or two people answering the phone for the entire United States. When you call New York Life Insurance company for any reason at all. You will wait a bare minimum of one hour to speak to a human being, no matter why you are calling. This is totally unacceptable.

My husband died suddenly over 4 months ago. I received life insurance money from 2 policies he had with other companies within 2-3 weeks. I'm still trying to get the money from New York Life that is to go to our children. I feel like I have jumped through hoops with them to no avail. Not once have they called me to tell me they need more paperwork but when I call them to check on the status, they tell me they need something else. After dealing with them for 4 months, I turned it over to a lawyer. He filed it with the courts and sent them the paperwork a week ago.

My husband had New York Life insurance since he was 20. Now he is 71 years old. He had 10,000 to 15,000 saved up with them, and then suddenly he received a letter from them saying his payments had gone up so high that they had to use his saved up money to pay the premiums for 3 or 4 years. No one alerted him to this before that. Now they keep raising his monthly rate for no reason. I know they are just trying to get rid of him because of his age and he has diabetes.

I recently had a policy with you, As a customer of yours this was the most ambiguous consumer experience I have ever had. Policy # **. My agent Oney ** left in September / October. Before he left I was trying to meet with him to change my policy to a different one for nearly 2 months. When he left he said a new agent would be in contact with me. I kept continuing to allow the draft go until about December / January, until I realized I was getting calls from multiple agents, to the point I felt like I was being harassed by New York Life insurance agents and it was scammers all calling me while I was at work and not able to answer.

They are great UNTIL you have to file a claim. My father paid his premiums as agreed. He missed one payment in April because he lost a dear friend and had some serious issues. A payment was made to catch up and accepted on the day he passed. I called two different times to confirm the policy had not lapsed. Both people assured me it was in force. They processed his payment at 4:00 pm and refused to pay the claim based on a time difference. They are WONDERFUL until you actually need them. Keep making those payments and hope your family never needs to make a claim.

My 94 year old dad has paid his long term care in full (about $90,000.00) and has been using his benefits for about a 1 1/2 years. We have had nothing but problems with them. The latest was that he hasn't received any weekly benefits since Christmas because they suspended his account to clear him for another year of benefits. He has been paying his nursing company $784.00 dollars a week...which is his benefit that now has not been reimbursed. $6270.00. He has exhausted all his savings and owes on credit cards. My dad is on oxygen in a wheelchair and was just placed on hospice...probably because of stress this company has given him.

GEBA and New York Life Insurance Company “BEWARE”. If you are looking for life insurance stay away from GEBA and New York Life!!! They will change the conditions of the insurance on you and there is nothing you can do about it except “lose a lot of money”. I purchased a “life insurance policy” thru GEBA in May 1994. Three years ago when I turned 65 the policy benefit was cut in half, at which time I called GEBA and talked to someone who explained the reduction schedule to me in great detail. I was thinking about cancelling when I called, but I had already invested so much money in the policy. When I was told that the reduction would stop at $20,000.00 at age 80 I decided to keep it so the family would at least get something for the money I had spent up to that point (of course I had to continue to pay premiums, which I did).

I bought whole life policy when I was about 18 years old. I paid $42.00 per month for nearly 30 years and was told every year after the original 'maturity' date that the promised cash value had not 'popped' and would not. The value was supposed to be about $80k to my recollection. I was told it was only about $4k and chose to cash it out as after dozens of phone calls, I was just given the runaround. The reason I am doing this review is a young person approached me selling one of these policies from another company. He said it would be a great investment. That I would put money in and if I didn't use the life portion, I would virtually receive my initial investment back (no interest of course). I lost tens of thousands of dollars from New York Life and would never recommend a whole life policy. Put you money in other investments and buy a term life policy. New York Life stole my money.

Their website doesn't work. First their "go green" banner froze so I could not proceed nor log out. Once I found a way around it and submitted my payment I got an error message that their computer was not working. I called but they keep banker's hours when it comes to answering the phone. There's no chat option. This is my definition of terrible service. I wish I had never bought a product from them.

My husband had a Life Insurance Policy for years and years, I know it wasn't a lot of money and it was suppose to have interest added on to it and it had the capability of being worth more than the $15,000. When he passed away, the New York Life rep was not a very nice person, he was arrogant and was totally not a good rep. He was a smart mouth and I just wanted the money and he acted like it was coming out of his pocket, I also had a policy and it started out at $15,000 and before it was done with it was only worth $4,500. I would never recommend NYL to anyone.

My mom who has had a LTC policy since 2007 that she has been paying for in hopes that she would never used has had to file a claim after complications from kidney failure caused her to have both of her legs amputated. She has been in out of hospitals and nursing care facilities since Sept of 2016 and we provided documentation on several occasions to that fact. The bumbling of the LTC claims division is unbelievable. We should not have to continue to provide the same documentation over and over after they claimed to not have received it on multiple occasions though we have emailed it to the exact address they have provided and have read receipt confirmations.

My father-in-law had a policy with NYL for a while. When he passed away, NYL processed the claim very quickly and paid covered amount to my mother-in-law. Yes, they paid and did not deny claim at the time of her need. My wife has a policy with them as well. However, the premiums are little on the high side, but I think this a company I can trust. Keep it up NYL!!!

New York Life insurance agents that I have dealt with are very knowledgeable in their business and if they don't know answers they search to someone who does. My insurance agent is so awesome. She also helped with retirement fund and give very good financial advise.

Have had N.Y. Life along with my parents and three sibs for over 50 years. The passing of each person, there was a personal connection with the agent. They came to our house to commiserate with us, help us, and were always there for any questions. Agents make the company and I have had some of the best, I have out lived them. N.Y. Life is not a stock company, if you want more than term then the best value for your buck is N.Y. Life in my opinion.

I have been a policy holder since I was 14 years old. I like New York Life because it is an established company and they allow their policy holders yearly to vote on their officers, and they are the only company that I know of that offers a yearly anniversary benefit check to its policy holders.

I am very happy New York Life chose to stay a mutual company years ago when almost all other big companies were going public. As a policyholder of several of their participating policies, I qualify for and receive tax-free annual dividends rather than some stockholder who may not even be insured with New York Life. I purchased a $100K whole life policy from them 38 years ago with a quarterly premium of $464. Last policy year, I received $900 in guaranteed cash value increase and, on top of that, a yearly dividend of $6,706, or a total increase of $7,606.

The insurance was easy to get. The premiums for the insurance is reasonable. In all I am pleased with the process and with the policy I purchased. Contacted New York Life Insurance Company about life insurance. Filled out the application and was contacted within the next week. Talked to an agent on the phone and set up payments for monthly premium. Having shopped the last few month for life insurance finding a policy that I could afford and was qualified for was a very reassuring experience.

I have not purchased any insurance yet, but it is because of what my mother is going through that I don't know if I will. I know there is no exams and it is so easy to get a plan, and as long as you pay your monthly premium diligently you are covered. That's all great, but try to collect when you need to and deserve to. All these years I have heard my mother say "your father and I are covered so well, there will be no problems." It was good to see her at such peace about the decision she had made about their coverages. It has totally turned out different for her. You see my father has passed away in 9/2015. She still has not been able to collect. One lady says she is not the beneficiary on it. Mom sent a copy, doesn't matter they don't see it. Now they need the trust information.

Not much to say. Bought, pay monthly good till I die. NYL as good as any on the market. I bought whole life and have had the ability to borrow against it, with low interest repay. I believe the amount of insurance I have will help my wife if I pass before she does.

I believe in Term Insurance. I have held a Group Term Life insurance policy with New York Life (through the IEEE), for well over 40 years. The premiums have drifted up with my age, but life insurance is to protect the people who depend on you for financial support. Actually, I've reached the point where I've save enough that my spouse will be well taken care of. Therefore, I am torn between renewing the policy every year and letting it lapse, at a point in my life when it is far more likely to incur a payout.

I've had a term life insurance policy with New York Life for several years now. All my interactions with them have been professional and productive. New York Life is one of the most financially stable insurance companies there is. So I can rest easy and know that my family will be taken care of if the worst happens. They also have plenty of life insurance policy types to choose from.

They've been around for awhile and have a good reputation. They have multiple policy options so there is something for every budget level. They also have investment services and other money investing options. They've been serving people for over 170 years and I'm happy to say I've gotten some great deals for the family.

I took out my policy with New York Life in 1982 when I was 35 years old. At the time I was working in New York and was friends with a New York Life agent. I am now 65 years old and still have the same policy although I am no longer in touch with my once agent friend. Also due to several divorces over the years the beneficiary has also changed but my loyalty to New York Life has not. I would highly recommend New York Life to anyone who wishes to give peace of mind to those he or she loves.

I love my insurance company. They are always available to assist me in any questions I may have regarding my coverages. They are a very reputable company and I feel confident that they will meets my needs in case something arises. I have two policies with them. The monthly premiums are low enough for me to be able to afford. My insurance company is always offering me additional great deals on more policies. They answer and make me fully understand any concerns or questions I may have.

I have not any problems except agent are leaving and I am not informed of the replacement. I got this policy through my work, but I have left there many years ago. When they increase my payment and have not heard anything from the New York Life. I am trying to get more information, but I have not received.

So far with NYL we have never had any problems. They are easier to understand and fit our budget. I am satisfied with the service they are providing with us. Also when we have some questions or anything like that, they are readily and quickly available to answer our questions and fix whatever any problem that we could possibly be experiencing. There is not really much or anything at all concerning this matter that I would personally very much like to say extremely satisfyingly is that I have not really anything at all that I can say bad about NYL. They always keep what they say and fulfill their promises and policies without any tricks and such. I am very very very elated and extremely positive towards my attitude to NYL.

My Husband and I have had my life insurance company, New York Life, for more than 40 years. I have had personalized service during this entire time. When my husband passed away, they paid very quickly and I had no issues to deal with. Again the agent gave me personalized service and made a special visit to my home to help me decide how to receive the benefit I was entitled to. I did not feel pressure, but I felt informed about my different options. I would recommend this company for their policies and their service. I still have my life insurance policy and I expect my heirs will have a positive experience with this company in the future.

I had a great New York Life Insurance agent who helped me choose the life insurance I have now. The insurance he recommended meets my needs. It was easy to apply for the insurance and easy to state my beneficiaries. I was very satisfied with the process and can rely on this insurance to help my children and partner when I pass away.

Very little interaction with them to date. So far I am happy with the payments and policy terms, etc. I believe that this policy will allow for income in my later years. Not sure what else to say since I really have only set it up and made payments to date.

When the insurance was taken we went through a friend of the family. I wasn't happy about when he left the company to pursue something else and the new agent never came to introduce himself to us. There was really no follow up from the agent, but the insurance itself was pretty ok.

Excellent experience. NY life has been around for a long time. I have spoken to professionals and knowledgeable people at New York life, and have been with this company for many years. NY Life keeps me up to date and notifies me. Keeps me informed of changes and other benefits that may help.

I am new to life insurance. I found that this company had spelled out what was needed to set up the policy. I sent off the information, everything was promptly returned. Direct withdrawal was available, this made it convenient for me. I didn't have to keep up with making the payment.

The rep was very friendly, and the insurance is a great price. They took the time to explain the coverage they offer in words that I could actually understand. Any time I have a question someone is available to answer them. I really enjoy having this company. I feel special when I say that I have a policy through New York Life.

We have had New York Life for our life insurance for many years. They are very personable and polite to do business with. They do not push products that we do not need and work with us to find the best policies in our budget. They also allowed me to get life insurance for myself at a decent price, which I did not think I could get because I am a smoker and diabetic. So now I am ensured my family will have nothing to worry about when I pass. They give great advice and offer many different products. In fact we recently got mutual funds through them to help save up for retirement.

Anytime I need help or have an issue they are there. They are very pleasant and helpful. Several times I needed help paying my premium and had to borrow from the insurance to do it. It was very simple and uncomplicated. Representatives are very helpful and it took only a matter of minutes. Also were very helpful in helping me to adjust my insurance to make it more affordable for me.

I'm new, but from talking to them on the phone was great! They explained what life insurance was all about and the different kinds of life insurance, which made it easy for me to make my decision. They also sent me written information. I bought life insurance for my daughter so she wouldn't have such a hard time when I pass away.

We have had policies with this company for over 30 years. They are always helpful and I trust them completely. We have all of our insurance policies with them.

It’s great, low payments a month. I believe they can help others in near future - for kids, adults, your car. I would recommend them to everyone in the world. I would not change from their service.

Great customer service, easy online access, able to pay bills online right from my checking account. Always have access to my account. They have a guaranteed rate on my policy and are constantly offering special offerings.

Been with them for over 20 years. Any questions I have or concerns, they are always available to help. I would Highly recommend them. I receive dividends monthly that I can cash out on or put back into my account. They are also very good at informing me of anything changes or products that I might be interested in.

Always answers questions quickly; responds to all inquiries in a timely manner. The agents are friendly and knowledgeable. They have insurance plans for all levels.

Good service and have not had any problems. Really like my agent. He is very good and seems to care about me and my family. The price is very competitive.

I have had a great experience with the company and never any issues. Great customer service and easy to deal with if you should come across any questions. I would recommend them to anyone in search of a life insurance company.

I really like it because if something ever happened to me everything would be paid for. I also got it for my son so if something happened to me then he'll be taken care of because that little boy means a lot to me.

I have had an insurance policy with New York Life for a number of years and are satisfied with the policy. This policy has provided myself and my family for years. It also has provided security for a loan in our early years of our marriage.

Service and reliability, great customer service and attention to detail. Handled all the issues I have had in a quick and expedient way with not a lot of out of pocket costs.

I was able to obtain this insurance later in life. There was no doctor's exam required. The price is reasonable, especially for a senior citizen. The price is guaranteed not to rise for the life of the policy. I was able to set up automatic payment which is very convenient.

The only experience I have with my insurance company is paying my premiums on time, and them accepting the payments, especially when the payments are made in advance.

Very positive experience. Referred to an agent by a co-worker. Good variety of insurance plans well presented. Relatively slow to sign on. Convenient payments. Always available to answer questions.

I have had this insurance for many years and have had no problems with them. I would recommend this company to anyone that would asked. They provide me with everything that I need in an insurance company and I trust them completely.

I have had New York Life Insurance since I turned 18. My parents thought it was necessary. When I got married and we bought a house, we decided we each needed more coverage. Now, the cost had gone up. Looking to add coverage for my children as they get older.

Extremely timely customer service with a very attractive pricepoint and reputation. The representative has been nothing short of attentive and caring throughout our application process and do not expect this to drop off.

Great company. I would tell all my family and friends about this insurance company. I have been with this company for over three years now and have had excellent service.

I just pay them a bill every month and they give me peace of mind that when I kick the bucket my family won't be screwed financially. I haven't had any problems with them and haven't really had to talk to them a whole lot about my policy. I just know it's there when I need it. I got a pretty good rate too.

We bought our life insurance policies over 40 years ago. We really have not had to do anything. We make our premium payments and it grows. It's affordable insurance and we have peace of mind knowing that we have it.

I had questions when I first was looking for life insurance between term and whole life and when I called customer service they were very good at explaining the differences and very patient with me. I was extremely happy with the service I got from them. Would recommend them to everybody.

New York Life is a great company. They look out for its customers best interest. When you have questions they answer them in great fashion. It's a company that keeps you inform with any changes in your policy. They also have great rates.

Has been a great company to work with. Rates are reasonable. We do auto draft each month which makes paying very easy and worry free. I would recommend this company to anyone looking for life insurance.

No experience with company to know how good or bad they are so it's hard to rate them on this amount of information. Got this insurance by being referred by daughter and her husband, so we did it because they referred us and we did need more life insurance. It was a good deal and probably came at the right time. Rates have gone up but that is happening everywhere with all insurances. So I guess this insurance is just as good as all the rest. So, we are glad we have it and hope it's as good as the company says it is.

Just pay the premiums and hope I never have to use it. I get statements every year that list my dividends and the new amount of paid up life insurance which is helpful when looking at the total value of the policy. Other than that I do not really have any other contact with the insurer.

Got my insurance about forty years ago. I don't remember how it came about. It has a low payment because I got it so long ago when I was very young. I pay it once a year and that is all I do with it.

I have been with my life insurance co for about 15 years. The rates are reasonable. You can get a discount if you have automatic withdrawals done to pay the premiums. If you want to make changes or have questions, the representatives will go out of their way to help you and make suggestions for you to consider. You can choose the date or change the date you're off the premium due date.

They are a good company and they are very helpful and have very good customer service. They are a trusted company and have been around for a long time.

Just want to put some positive input. It seems that everyone is first to jump when they have a problem but fail to give credit where it is due. I received my Husband Life Insurance Check right away and everyone that I spoke with was very nice and polite. I would have no problems recommending this company. I am a senior citizen and have Insurance with AARP/ New York Life also. I live on a fixed income and have my payments deducted from my checking account each month.