New York Life Reviews

They denied my claim because they "were missing a page" of my FMLA. Got a copy from my doctor office and all pages were scanned and faxed to NYL. SO many people have problems with this company where I work. People are getting behind on bills because their STD payments are not being made timely. Everything is a battle. I caught them in a lie now about my paperwork, thinking about contacting a government agency since it was for FMLA and they denied me even though all paperwork was sent.

They were unable to ever get my records which were easily accessible by following the command prompts from the phone directory of my doctor. Continually had to get records and fax to them as they do not use email and the upload function of their website never worked over the 3 months I was down. Absolutely zero consumer service from case manager Erin. Filing a complaint with my company. Hope to get them removed as a provider for our company. Highly recommend steering way clear of this group.

Many issues: they do not actually contact your provider. I called many days in a row to ask if they got a hold of her and never talked to the same person twice, so how do they know that the contact has actually been made? They prefer to use physical mail which means that by the time you actually get the paperwork they send, you only have maybe 1-2 days to complete it until they close out your STD/FMLA request. They send so much paperwork that you don't know what you need to complete. On top of my actual temporary mental illness, this has caused me so much stress. They do this on purpose so that you give up and they don't have to pay you.

Lies & says they don’t receive info that providers send, even w receipts they received it. Does anything to keep people from getting benefit payments. Doesn’t care if you get evicted or anything due to their constant stopping your payments. Will watch you lose everything and not be helpful at all.

We filed for our LTD in MAY, we paid for it through our employer Target. NYL drug its feet even putting the claim into the system and has also drug its feet on the review of my husband's medical/psych disability. Now we are being evicted. We should have received our money back in June had they done what they promised back in May. Excuse after excuse and delay after delay. Don't waste your money on this product.

If you're even lucky enough to even get your LTD benefits from this company, They will not pay you consistently every month! One month you might get it on the 17th or the next month it might be on the 23rd, 25th, 27th Who knows. It's complete roulette. The absolute worst insurance company EVER!!!! The only thing this company does well is find ways to stop paying you. I 110% believe they put all their resources into shafting claimants one way or another unfortunately.

This is the WORST company to have insurance with. They give you the most difficult time to get your disability approved. AMANDA ** and her team is horrible at communication and following up. They called me the day my case closed to inform me that they couldn’t get in touch with my doctor to approve my case. My doctor and I have been doing everything to get my case open but they keep asking for more and more documents at the last minute. I’m now late on all of my bills, can’t afford my copay for my doctor visits, and my job is threaten to cut ties because NYlife hasn’t updated my case. I’m still waiting for my case to be approved which has been closed since 06/05/2024.

Horrid benefit waiting period means I didn't get paid at all the one time I tried to collect. Conflicting information from customer support had me go fill out (and get denied) state benefits, suggesting I could collect from NYLGBS if I did so. This was not the case.

Paid insurance for short term disability for over 11 loyal years through my employer and never had need for a claim until recently. Became ill and out of work for a few months due to debilitating symptoms from unknown condition. NY Life denied claim stating my records did not support functional impairment and “no documentation of what activities or tasks unable to perform”. Records clearly indicated what my impairments were and testing was still in progress in search for a diagnosis. During appeal doctor provided a letter and finally a diagnosis.

NY Life is literally stealing from me. I was given mistaken advice from my benefits supplier, and I applied for Disability insurance. Shortly after the application I realized that I didn't need this coverage. Per NY Life's instructions I sent in the form to cancel. I called shortly after and months before the policy even took effect and to ensure they had received my cancellation. They did. However, the policy went into effect anyway. Almost 8 months later they are still taking money from my check every week. I have called them at least a dozen times and spent hours and hours on hold. When I call, they always say that they DO see the cancellation, but don't know what is going on. They always promise to call me back, but NEVER do. Their call center must be only a few people because I get the same reps every time.