New York Life

This is the worst company I have ever dealt with. Mother passed away the middle of January and I am still trying to file a claim. Every time you think you have provided them with all the information, they need they turn around and want more information.

I have sent over all paperwork requested and I'm going on week five without any disability payment. Case worker is extremely hard to get a hold of. Every time I call I get the run around then forwarded to someone else and put on hold. Why am I paying for insurance if it's not helping me. They have yet to reach out to me. I have to do all the calling and follow ups to make sure anything is getting done. Thanks a lot!

I applied for whole life insurance thru AARP with New York Life. I have hypertension and take medication. I was denied because their rep said underwriting said “the medication that I take it appears that I have a heart condition”. Has anyone else been denied because of something that “appears” to be occurring? Just wondering.

I did a withdraw from my IRA account. Was told about fees which is fine and check supposed to arrive between 5-10 business days. Check never arrived after 20 days so I called and was told a lot of people doing withdraws and some people waiting over a month... They cannot do direct deposit, you can not go on website and request a withdraw, this company way out of date. As of today still have not received check. Stay away from this guys. Just open account at your local bank. Customer service will be better and faster!!!

This is my mom's $15,0000 policy which she paid over $119 a month for many years (over $25K worth). She passed away 2 months ago and NYL AARP keeps delaying payment with various incorrect reasons. It is "under review" according to Emily **, claims manager. The last 2+ meetings have been "cancelled" with no reasons given. Do yourself a favor and choose a different company. These people are crooks!

First off, it takes anywhere from 40min-2hrs to get ahold of anyone. I’ve tried calling my leave manager multiple times and left messages and she never calls back-Danisha! I am a nurse and broke my ankle so obviously I am not able to return work until it fully heals since I’m on my feet all shift. They put a start date of my leave for the very next day after my last day worked (5/6/2022) rather than from the date of injury (5/7/2022) or the date I would’ve worked my next shift after Injury (5/11/2022).

I was diagnosed with COPD and NEED medications asap. Called for loan on my $ and got run around. Thus if my health and could not get immediate help getting loan. Had to wait 9 days for loan form. Then mail so won’t get MY money for another week or more. New York Life has no issue taking my payment but When I am in desperate need for help they would not help me in any way shape or form. Feel bad for my kids if I pass away trying to get My policy amount. I wouldn’t recommend this company to my worse enemy. Pathetic customer service. 8 calls and absolutely no help When you are very sick. I’m irate and may possibly cancel. My account as they did nothing to help a sick person in need of meds. Terrible policy and company

Today I was on a call for 22 minutes before a manager finally came on the life to tell me the results of my call. 2 other departments could not give me any information after all the information they requested. They would say this is not my department let me put you through to the correct person. Then I would be left in silence until I asked are you still their. They would reply we are taking notes. I would not recommend them to others. The people they seem to be hiring and training has gotten worse over the years.

If there were zero stars I seriously would've chosen that option, their wait time is insane 5-6hr wait time, then it asks if I want a call back. I go ahead and choose that, enter my phone number then it just continues to hold and lets me know it's 5-6 hrs again! Then when I do get someone they transfer me again!!!! Even after I tell them I just waited and assures me there won't be another wait.... transfers me to an automated service just so I can be told it's another 3-5 hr wait now even tho I wasn't suppose to be on hold again! You guys are the worst. I hope and pray I never have to deal with you guys again!! Turned in all my paperwork and for some reason you want more paperwork which you never told me about. I turned in everything you requested...Ugh just the worst to deal with.

My family and I have had policies for decades. I updated my policy due to a recent medical condition. THE AGENT AND UNDERWRITERS WERE VERY FRIENDLY AND VERY ACCOMMODATING UNTIL THEY DENY YOUR APPLICATION. I have requested the return of my medical records. The agent said they would be returned—-that was months ago. I’ve received the run around since AND I HAVE YET TO RECEIVE MY MEDICAL RECORDS… This is extremely poor customer service. I feel awful trusting NYL with my very personal documents. I am going on my blog and social media to share my experiences.