New York Life Reviews

My employer just switched from Prudential to NYL. We’ve only used them for two weeks and their customer service has been HORRIBLE to work with. I’m having a baby any day and no one is clear on what needs to be done for my short term disability no matter how many times I chat or call. But the worst part of the entire experience is that they openly admitted they allow their chat reps to hang up on you if you ask too many questions! On 1/17 I live chatted with Gwynda C who rudely disconnected on me. I live chatted again and was told by Kerry Y that “if there is back and forth regarding a claim, we can disconnect the chat. The supervisors are aware of that as well.” There was back and forth because she was incompetent to answer my questions, and yet you allow your chatters to do this?

New York Life is a horrible company, run and staffed by horrible, incompetent liars who take perverse pleasure in ruining lives. I think every single person who works there has deep psychopathic tendencies because NONE of them care or have any humanity in them at all. There is not a single claim that they feel is legit, so they just use the DENY, DELAY & DEFEND tactic to wear people down. The important thing is that since everybody who works there is a psychopath, they all sleep very well knowing the lives they’ve destroyed.

If I could, I would give NYL 0 stars. They have robbed me of nearly $5000. In the first incident, based on their representative’s advice, I deposited over $800,000 with them. When I asked for my money, they refused to pay me the interest and would not give me an explanation. The interest was approximately $3000.

So I filed my claim back in 2023 and I told them I didn’t have short term disability due to my disability I deal with every day. She the lady said I would have to file std so I said ok. Denied so then I filed my ltd from 2023/2024. They denied me so now I have to appeal it because Avery the lady who kept calling me when I was in the hospital and when I got out of the hospital.. talking about no doctor sent in my medical records all joke on her. So what I did was call my doctor office and had three on three when my nurse told her we sent everything over and in my system Ms. ** sign for you’ll to get her medical records as well and they are getting them together. So Ms. Avery my case work didn’t say anything but ok.. then three days letter she said me asking me about a new doctor that my pcp refers me too.

NY Life experience was a big con job. They take so much of your money when you repeatedly say you want NO riders. Don't waste a cent with them. Liars and cheaters was my experience. Less than a quarter of my money left after 25 years.

My claim with NYL for long term disability, though time consuming, was handled in a professional and caring manner by all of the employees of this company. From my local representative to my case manager, and the NYL LTD Team leader, I felt that they were always looking for ways to help. Special thanks to Nakita, DeAnna, and Mellisa for all of their hard work! I would definitely recommend this company for all of your benefit and financial needs!

New York Life is a joke. They an excuse for everything. I filed std claim back August. Here is October still have not been paid for my claim. They called me on Aug 27 saying they have been trying to reach my doctor and not getting a response. So I get a hold of the doctor. No info received. I called back to have it resent. Make a long story They kepted telling me they didn't get the doctor's faxes so I had the doctors email it to me. I uploaded on the site. It took them until Sept 11 to tell me they denied my claim. So I sent a written letter in on 9/11th then from 9/11 to 9/20 it took them that long to send my request over to the appeal department.

They denied my claim because they "were missing a page" of my FMLA. Got a copy from my doctor office and all pages were scanned and faxed to NYL. SO many people have problems with this company where I work. People are getting behind on bills because their STD payments are not being made timely. Everything is a battle. I caught them in a lie now about my paperwork, thinking about contacting a government agency since it was for FMLA and they denied me even though all paperwork was sent.

They were unable to ever get my records which were easily accessible by following the command prompts from the phone directory of my doctor. Continually had to get records and fax to them as they do not use email and the upload function of their website never worked over the 3 months I was down. Absolutely zero consumer service from case manager Erin. Filing a complaint with my company. Hope to get them removed as a provider for our company. Highly recommend steering way clear of this group.

Many issues: they do not actually contact your provider. I called many days in a row to ask if they got a hold of her and never talked to the same person twice, so how do they know that the contact has actually been made? They prefer to use physical mail which means that by the time you actually get the paperwork they send, you only have maybe 1-2 days to complete it until they close out your STD/FMLA request. They send so much paperwork that you don't know what you need to complete. On top of my actual temporary mental illness, this has caused me so much stress. They do this on purpose so that you give up and they don't have to pay you.