New York Life Reviews

I have had multiple times I have had to use short term disability in the past for a surgery of some sort. First time having to use this company. Worst company I have ever had to deal with. They do not care about you or you trying to recover. All they care about is paperwork every four days that forces me to pay Dr office to send it in. You call personnel is very nice. But get used to calling cause you'll be harassing them over everything while they hold out on payments knowing you had surgery. They aren't worth the headache. Go somewhere else that actually looks out for their consumers.

Literally followed everything to the T and I had to call after hearing nothing for two weeks just to be asked questions and provide paperwork I already provided for STD. I literally will NEVER use them again. They don’t respond to anything. They don’t follow up. They don’t pay you the money you give them. They never pick up the phone and they lie about timelines. I’m about to have to pull my daughter from daycare and her other services because they don’t want to get back to me while I am out of work. I am dissatisfied with this company and they are truly disgusting.

This company has become a total rip-off!!! For 30 years I allowed them to take $30 from my account for my life insurance and that does NOT include the $2900 I front loaded at the beginning from a cancelled life insurance policy the beginning of 1992. Then less than 2 years ago they tell me they have to raise my monthly premium to $68.34 per month. NOW they tell me that they have to increase my premium to $136.50 or they will let my policy expire!!! What the hell have they been doing with all my premiums over the last 33 years??? Stock market has gone through the roof over this time. Cut their ridiculously high salaries and get rid of the extra staff.

I applied for life insurance and thought it sounded too good to be true but couldn't figure out why. Well they have a so-called contest ability period of two years. If you die they can deny the money by connecting the death to a question you answered on initial application. Stay away from this company and go with a company that has a two year graded death wait. At least at the end of that time there's no question. They complain about fraudsters and they found a way to be one themselves. Thank goodness I found out before I wasted valuable time.

This has been the worst experience I’ve ever had. My employer uses NYL for Short Term Disability claims, and I began dealing with them in February 2025. Since then, no one has proactively communicated with me about the status of my claim. I’ve had to do all the legwork myself just to ensure representatives were working on my case in time for payment. For the past three months, I’ve called this company twice a week to follow up. My claim has been passed around to four different representatives since February, and not one of them has reached out to me. Every time I call, I’m told a callback request will be submitted—but not once have I received a return call. This company is, without a doubt, the most unprofessional, unsympathetic, and disorganized organization I’ve ever dealt with.

Raise a concern regarding the lack of communication from the analyst assigned to my case. Throughout this process, I have not received a single phone call or direct outreach from her regarding important updates. Instead, I am left to discover the status of my case a day or two later—after receiving a letter in the mail that she considers her form of communication. I find this lack of timely and direct communication both frustrating and unacceptable, especially considering the importance of the matter at hand. Clear and prompt communication should be a standard part of the support provided.

This has got to be the absolute worst company ever. I have used them several times for disability claims through my job. The first claim manager Mr. **, took his time and done nothing, and was rude. So I just opened a claim on March 18th 2025, and I asked for a different one. I am convinced that no one in that place works. My claim manager Lakisha has done nothing, and it's still under review since March 18th. So I have asked to speak to her supervisor, Alex M. I have left her several voicemail, she never answers the phone, nor does she ever return her calls. In the meantime, I am not getting paid, and they don't care. I called today, and after getting the runaround, as I asked to speak to a different Supervisor, all they did was "we'll escalated the call." Really? So if you have a choice, do not use this company.

This company, New York Life was recommended by a friend so I took the plunge. Months later, I had not received any communications on my investment. I reached out to my friend to find out what was going on...Soon after, a meeting was set up. I entered the meeting to find the room full of People. SO apologetic, blah blah blah...to this date, I have not heard from this company since meeting. Almost a year.

My company provided LTD coverage through NYL. They have been totally uncooperative and absolutely dishonest. Unfortunately they are regulated by ERiSA which gives them the legal right to deny claims for any reason, despite conclusive evidence that the claim is valid. It's just a numbers game to them - their business model relies on people just giving up.

They are the worst company I have ever dealt with!!!! They don't return phone calls. I have three new doctors to report. It's been over 90 days and they said that my case would be reviewed and final decision in 90 days. I have two letters with decision due dates and no decisions been made. I can't seem to get on the app because the app said I don't exist. I created an account. They can't find my account with my ID number, they can't find my account with my Social, app doesn't work so I can't follow any forms if there is any forms I need to file. Worst experience of my life is dealing with them. Nobody returns the phone calls.!!!!