New York Life Reviews

Run. This company is a nightmare to deal with. I opened a short term disability claim, sent them all the medical forms from my doctor, and after 4 weeks of waiting they canceled my claim. Why? I called and they had most of my demographic information wrong, the company I worked for wrong, and they said I was terminated by the company I never worked for. I had to refile the claim based on these errors. Every step I attempt is met with a problem. They wouldn't email a form, told me I had to download it from their online portal. My information was inputted wrong by them so I couldn't assess the online portal. Had to request a "demographic change" for the portal which can take up to 48hrs.

Obviously NYL doesn't take these review serious. They claim, if not looking further, that they have the fewest complaints - not true --- 1 1/2 stars! Policy turned down 9/25/25 - got letter re: refund that day. It is 11/7 and no refund and worse, I've called and spoken to 5 people and keep getting transferred until the last transfer results in a disconnect - terrible terrible company. If one has this problem for a deposit imagine if they actually have to pay a claim! NOT HAPPENNING - BEWARE!!!

A nightmare!! Wish I could give less than a 1 rating. We have been trying for 20+ days to simply change our banking account information from which NYLife automatically draws our monthly premiums; payments they've been drawing since Oct of 2020 (5 years). Our personal accounts were 'hacked' & we had to close our accounts and open new accounts. Every business we contacted the very day our accounts were changed (credit cards, mortgage, even Social Security) were so helpful and they changed our banking information in their systems immediately. NOT NYLIFE. We have talked with 'customer service' reps more than 8 times over 3 weeks...each one giving different information on what can/cannot be done or what has/has not been done.

The customer service (nationally) team consisted of polite staff but it was so confusing. I was transferred to four departments. My poor mama has cancer in her brain and had to verify her identity every time. It was such a hard time getting her care and every step had been made harder by their inane and seemingly purposefully complicated policies. It’s like they make it so hard to use so you never get to use the benefits and they don’t have to pay anything. I would only recommend to an enemy.

All I was trying to do was to get somebody to send me a postage paid envelope, because I needed the cash value to pay for the premiums. I asked for a postage paid envelope which I was not sent. You gotta jump through hoops through the machine. Then you get somebody to talk to, then they tell you. That well, you need a licensed agent for that, but you get twenty questions pulled on you before you can get one then, when I asked to speak to a supervisor I sit on, hold, hold, hold, hold.

I joined a hospital in February 2025. I was fully transparent that I had initiated cancer treatment in November 2024. I did buy into all of NY Life insurance products, including short term disability. On July 23rd, I had my final surgery which lasted 8 hours and I am now in bed recovering and learning to walk. Long story short, they have refused to pay my short term disability, which should be 6-8 weeks and should have been only 60% of my pay. Their reason being that it is because I had a pre- existing condition. Had I known that, I would have saved my premiums, so as to help my pay my bills during this difficult time and also have more money in my pocket. Instead of focusing on my healing, I am now focusing re-instating my GoFundMe and staying afloat. I am so disappointed and I just want the public to be informed.

Very upset with the misinformation that I received from from the insurance representative. Just seems to be a bit unethical. After a number phone calls, in attempting to cancel my policy I was told by the representative to send into a letter to do so. Six weeks later, I’m still being charged for my policy! When I called to speak to the representative as well as the supervisor, I was then given the option that I could’ve canceled it over the phone!

If I can give zero stars I would. They are the worst insurance company to deal with. I had filed a claim through my employer for STD. Fought with them for months after sending in all forms, MRI, notes from my doctor and they denied disability payments after 4 weeks because their so called experts said I can return to work. They not only denied benefits but dragged their feet in the process. Horrible company. The nerve of them telling me I am not injured enough to receive payments. They take my money with no problem. Awful company and even worse customer service and service staff. Stay away at all costs.

New York Life group insurance denied my short-term disability. I applied for benefits June 3. I was supposed to start getting paid June 21, 2025 and you guys wait until today for me to go back to work to deny me. Claim manager very unprofessional.

I have been a NY Life customer for 35+ years. I have policies for me, my wife and two sons. Aside from the policies having been sold as investments, which they were not, I maintained these accounts and opted out of the class action lawsuit that resulted from deceptive sales practices. As my sons are now older I began the process of transferring their policies' ownership to them. After two months I am still being billed for these policies. One son has been able to confirm the transfer and submitted the request for check o matic payments from his account. He still has not received any correspondence as to appointing his beneficiaries as has my other son. NY Life moves with geologic speed. Gone are the days of good old New York Urgency. NY Life has appointed Helen ** as their customer service rep. If you need service in a timely manner make sure you go to Helen **.