New York Life Reviews

Last week I have been meeting with their agent Mr **. Nice guy and all. I told him what it is I needed. I also told him that I have a financial manager and she will need to approve it. He offered me good whole life but he only offered whole life that was good for him. Not me the customer. He never once mentioned secure wealth plus. My manager told me if they don't mention this to you they are not not have your best interest at hand. It wasn't until I brought it up in our third meeting then he was like ooo yeah well. By that time I was like nope. I'll move on to the next.

I am strongly recommend do not buy this company insurance because they give you very difficult times to approve your disability. Denied many times. Even though they paid you. They tried to trick you about paperwork and they will make you pay them back. You must very carefully to deal with this company when you buy their insurance.

I had a stroke and had the policy for it but they refused to pay. I was diagnosed with a stroke at 2 of Mississippi top hospitals. Refused say their staff didn’t agree with my doctors had. I worked for a worldwide medical organization and had a stroke coverage I paid for every 2 weeks. I had worked for this company over 20 years. Had a stroke at work. Had a hard time getting benefits that I had paid for including short term disability.

I work for a big healthcare system. Need to file FMLA and short term disability for 4 weeks for health issues. I have spoken already 5 times to 5 different agents and receiving different answers on how to go about it. I was supposedly to receive a claim number within 12-24 hours of starting the claim so I could upload documents. It has been 3 days and no claim showing on the portal. They also wanted me to have my doctor fill out DIFFERENT papers than they asked the first time. Needless to say, my doctor is not happy, I am not happy and I am just being given the runaround.

I took our an Flex Annuity with New York Life Canada in March 1988. This annuity matures in 2030. I checked on it recently to find out they have no record of it. Apparently my annuity was sold to another company in 1994. Nothing was ever told to me that this was happening. The new company has no record of it either. I've made 17 calls and 4 emails to date to New York Life and they are doing nothing. I'm being told it was sold. The other Company said it was not. Since I received nothing from New York life that shows a transfer happened, I can only conclude that it was not. They have my money for 35 years, worth much more today. This was for my retirement. I'm devastated. They don't care, I feel like I've been robbed.

The whole claim process is horrible. I clearly had a 100% disability. I submitted claim and over 50 pages of dr notes, test, etc. It went days under review with the run around. Then they supposedly had their nurses review which said I was not disabled. I was going to have a lawyer take over claim. The next day case manager said he talked with supervisor reviewed and it was approved. I requested copy of policy. I never received. I had been told one thing by one person and another by others about how and when I would receive payment.

I was on short term disability and never did I once hear from my case manager? Why??? I called her 3 times! Kara needs to be fired! Worthless... When someone calls asking for their case manager, isn't it common sense to call back?

This is the worst company I have ever dealt with. Mother passed away the middle of January and I am still trying to file a claim. Every time you think you have provided them with all the information, they need they turn around and want more information.

I have sent over all paperwork requested and I'm going on week five without any disability payment. Case worker is extremely hard to get a hold of. Every time I call I get the run around then forwarded to someone else and put on hold. Why am I paying for insurance if it's not helping me. They have yet to reach out to me. I have to do all the calling and follow ups to make sure anything is getting done. Thanks a lot!