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New York Life
Overall Satisfaction Rating
3.39/5
  • 5 stars
    26
  • 4 stars
    13
  • 3 stars
    12
  • 2 stars
    5
  • 1 stars
    16
Based on 72 reviews that contain star ratings
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    72 New York Life Consumer Reviews and Complaints

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    Page 1 Reviews 1 - 30
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 21, 2018

    I was told when I signed up for a Life Insurance Policy in February from AARP through New York Life that my policy would have cash value if I needed it at a later time or decided to do away with the policy. Since that time, I have had money taken out of my account on a monthly basis and have not received, but only received my initial mailings with forms. Today I canceled and was told that it has NO CASH value and to "HAVE A WONDERFUL DAY." After reading other reviews today, I'm personally glad that I'm canceling at this time instead of later. I have now lost over $500 with no chance of getting it back instead of thousands like other people. I'll never deal with New York Life. Again.

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    Customer increased Rating by 1 stars!
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    Verified Reviewer
    Original review: Nov. 8, 2018

    A friend of mine who was an agent for NYL advised me to open both a term policy and whole life policy about a year and a half ago. When I unexpectedly got laid off this year, I was unable to make my very high premium payments on the whole life policy, so I worked with my agent for over a month on the surrender of the policy. He informed me that I would get a check for approximately 20% of what I'd put into the policy thus far. When the check finally arrived (2 months after I surrendered the policy) it was less than 1% of the value that I had put into the policy up to this point. Furthermore, I randomly get calls from varying agents about my term policy... It seems there is no coordination and certainly no honesty associated with this company. So basically, if you want to just donate money to major corporation with any unlikely payout at the end, stick with NYL. If not, I'd recommend avoiding this scam altogether.

    6 people found this review helpful
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    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 5, 2018

    I am experiencing very bad behavior from one of your Agent. We met about 3-4 years before, His name is Deepak **, from Edison NJ Area. His Number is **. He calls me every year, push me some insurance policy to buy, first he starts talking nice and when I speak about numbers he doesn't have much to speak. He doesn't try to understand my requirements first of all when I try to explain. He always wants to sell me whole life policy and I never want to buy it, I keep explaining same thing. But when he still tried to push I told him to send some numbers via email. He never wants to send me an email (not sure why). He then start asking me to come and meet personally. When insisted to first send numbers and if it looks fine will meet. I didn't want to spoil both of our time.

    Then the real story starts. He started cursing me with so much negative attitude. He told "I don't know why I called you..." and then he told me "I don't know why I put my leg on you". This is really not acceptable, I am victim of this negative attitude 3 times, last 2 times also he spoke to me. He gets very angry on the phone, speak few bad sentences and disconnects phone and doesn't listen to me. This made me think that entire New York Life Insurance Company itself is like this. Please make sure he never calls me again. I tried to reach Kevin ** compliance head NYL - **, it always goes in his voice mail. Never returned call till now.

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    3 people found this review helpful
    Rated with 2 stars
    Verified Reviewer
    Original review: Oct. 6, 2018

    Almost a decade ago, a professional acquaintance (NYL agent at the time) approached us to enroll in life insurance. We weren't familiar with life insurance options, so trusted the agent to guide us in our best interests. The agent had us sign up for Whole Life. Several years ago, we contacted the agent because we were concerned with the high monthly premiums that kept increasing yearly. The agent tried to deter our request for a lower coverage, then later just simply ignored our requests. Previous to that, our yearly meetings would end up in us paying more. Then, we simply ignored NYL thereafter, but never cancelled our auto-paying premiums that kept increasing yearly. We have paid an average of $280 per month for whole life.

    Now, since enrolling in Financial Peace University, we see that Whole Life is not the way to go - it is unnecessary, costs way too much, and the cash value portion gives little return. Buying term insurance allows you to then invest the remaining that you would've paid on whole insurance in a mutual fund, IRA, etc. We've also been disappointed with the lack of online resources - like online chat - to take care of our NYL needs. We would prefer to not meet with another agent who'll simply try to persuade us to buy more insurance and not listen to us. In going through brokers for insurance quotes, they supply non-biased quotes, and none of those quotes are from NYL. This, as well as our experience with NYL thus far, are reasons we are looking to leave NYL. Recommending all life insurance consumers to get educated. Whole life is not the way to go. Agents make commissions on whole life - thus pushing consumers to enroll in it.

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    8 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Oct. 3, 2018

    I called in about an hour ago after going through prompts and customer service for about 30 minutes. I was informed they have server problems same nonsense last month. I have always paid online now it says invalid server. I was then put again on hold after 10 minutes I hung up. It should not be an ordeal to call and make a payment. I am wondering now if this policy will even pay to my estate after my death. I notice they don't go green for your bills. And they have no e-mail system or even a chat online. For a company like that and it being 2018 some of the reviews I have read makes me wonder. I just wanted to pay a bill and was ask several questions. If any of you have a policy does it make you wonder why they don't off the things I mentioned. Almost all companies offer billing with e-mail except for UHC Medicare seems they can't either.

    4 people found this review helpful
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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 14, 2018

    My NY agent asked me to pay more premium for my 33-year-old whole life policy, and asked me to call 1-800 number. I called the payment center but didn't have my policy number with me; Sheryl answered the phone and refused to talk to me. Later on, I called again with my number, she said my gender is wrong and refused to talk to me again. So, I called several department, they told me that they have 2 different databases and my gender is recorded wrong on one of the database. They manipulated my data.

    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 11, 2018

    We stop our policy in November 2017. It was a business policy and NYL would not allow us to close after we closed it. They said if we no longer owned the business the policy would stand. (even though the bank account was ours.) The CSR we spoke to had us fill out paperwork, fax it in and go from there. The online form would not allow us to use it since we didn't own the business.

    See a pattern here? NYL sets you up for failure and makes it impossible to drop your policy. So the CSR said the other "best bet" was to cancel the bank draft. We did with our bank but somewhere the bank didn't cancel both auto drafts, just one. So we found that our account was still getting auto drafted and now we are out $2,200 and no recourse to recover the money because NYL says they had access granted to do it, by us. Ok. Maybe so, but funny how they only canceled a policy for me at $29.59 and not the other policy for $191.00. Our eyes are now open NYL is a SCAM, they don't care about their customers and they will STEAL from you. DO NOT WORK WITH NEW YORK LIFE! It will not serve you well.

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    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 16, 2018

    NY Life took over a $180K IRA, lied to me about fees and move money around in the past 5 years without my authorization. I have called my agent again and again and he does not respond. Filed a complaint with NY Life and they did not even speak with me. Have requested information since and they have not responded in weeks. I have lost thousands and paid thousands of dollars in fees that I did not know about or was told that I would not have by the initial Broker.

    28 people found this review helpful
    Rated with 2 stars
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    Verified Reviewer
    Original review: Aug. 7, 2018

    For a company that has over a Billion Dollars in assets, you would think they have the decency and respect for their policyholders to have more than one or two people answering the phone for the entire United States. When you call New York Life Insurance company for any reason at all. You will wait a bare minimum of one hour to speak to a human being, no matter why you are calling. This is totally unacceptable.

    27 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 11, 2018

    My husband died suddenly over 4 months ago. I received life insurance money from 2 policies he had with other companies within 2-3 weeks. I'm still trying to get the money from New York Life that is to go to our children. I feel like I have jumped through hoops with them to no avail. Not once have they called me to tell me they need more paperwork but when I call them to check on the status, they tell me they need something else. After dealing with them for 4 months, I turned it over to a lawyer. He filed it with the courts and sent them the paperwork a week ago.

    Today, after not hearing from them again, I called and was told there was more paperwork needed and it was being reviewed by their legal team. This is all over wording in my husband's will that has been reviewed by my lawyer and State Farm agent and shouldn't even be an issue. My local New York Life agent has had very little contact with me and has been no help at all. I wouldn't recommend this company to anyone and will be cancelling all our policies with them. No one should have to go through what they put you through after losing their loved one.

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    56 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 3, 2018

    My husband had New York Life insurance since he was 20. Now he is 71 years old. He had 10,000 to 15,000 saved up with them, and then suddenly he received a letter from them saying his payments had gone up so high that they had to use his saved up money to pay the premiums for 3 or 4 years. No one alerted him to this before that. Now they keep raising his monthly rate for no reason. I know they are just trying to get rid of him because of his age and he has diabetes.

    48 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 15, 2018

    I recently had a policy with you, As a customer of yours this was the most ambiguous consumer experience I have ever had. Policy # **. My agent Oney ** left in September / October. Before he left I was trying to meet with him to change my policy to a different one for nearly 2 months. When he left he said a new agent would be in contact with me. I kept continuing to allow the draft go until about December / January, until I realized I was getting calls from multiple agents, to the point I felt like I was being harassed by New York Life insurance agents and it was scammers all calling me while I was at work and not able to answer.

    Meanwhile I finally spoke to one in February once again stating I keep making these payments on a policy I do not want and I want to change it. I set a mtg with a agent for the end of March when I returned from a trip, I asked the call center to freeze my payments until I changed my policy as the policy I had I no longer wanted. I was told ok, meanwhile they drafted my account again in March. I then called and told them this is not the way I want to do business as I have no point of contact and this is completely unprofessional. They cannot put me in touch with one person and they clearly cannot listen to hold my payments until I meet with someone to change my policy. They then refunded my funds for that month in no way telling me they were then giving me my cash value back.

    I called today to see what is going on and where my termination letter was. They then proceeded to tell me that I am past due on my payments and the cash value though not a lot, had been used for my last payments. Working with New York Life insurance has been the most unprofessional experience of working with a financial institution in my life. From the customer service / to not being passed off to a single agent, to not being able to meet with someone to change my policy as funds were continuously drafted from my account. This is something that I see as a major problem with your company and how take care of YOUR monthly paying customers. I would like to speak to someone about this as I feel I was taken advantage of, and your company is saying they cannot do anything. Glad you got your money out of me and I ended up with nothing. The absolute worst experience in my life. Period.

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    22 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 12, 2018

    They are great UNTIL you have to file a claim. My father paid his premiums as agreed. He missed one payment in April because he lost a dear friend and had some serious issues. A payment was made to catch up and accepted on the day he passed. I called two different times to confirm the policy had not lapsed. Both people assured me it was in force. They processed his payment at 4:00 pm and refused to pay the claim based on a time difference. They are WONDERFUL until you actually need them. Keep making those payments and hope your family never needs to make a claim.

    30 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 20, 2018

    My 94 year old dad has paid his long term care in full (about $90,000.00) and has been using his benefits for about a 1 1/2 years. We have had nothing but problems with them. The latest was that he hasn't received any weekly benefits since Christmas because they suspended his account to clear him for another year of benefits. He has been paying his nursing company $784.00 dollars a week...which is his benefit that now has not been reimbursed. $6270.00. He has exhausted all his savings and owes on credit cards. My dad is on oxygen in a wheelchair and was just placed on hospice...probably because of stress this company has given him.

    65 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 11, 2018

    GEBA and New York Life Insurance Company “BEWARE”. If you are looking for life insurance stay away from GEBA and New York Life!!! They will change the conditions of the insurance on you and there is nothing you can do about it except “lose a lot of money”. I purchased a “life insurance policy” thru GEBA in May 1994. Three years ago when I turned 65 the policy benefit was cut in half, at which time I called GEBA and talked to someone who explained the reduction schedule to me in great detail. I was thinking about cancelling when I called, but I had already invested so much money in the policy. When I was told that the reduction would stop at $20,000.00 at age 80 I decided to keep it so the family would at least get something for the money I had spent up to that point (of course I had to continue to pay premiums, which I did).

    The premiums were over $200.00 quarterly ($247.00 in 2010) averaging around $1,000 a year. Since I called and was going to cancel 3 years ago they have collected another $3,000 from me. If they hadn’t guaranteed me that at age 80, as long as I continued to pay the premiums my family would get $20,000.00. I would have cancelled them right then and there. My Dad was almost 80 and mother is 90 so I hoping to reach 80. Last month GEBA sent me a letter stating that they were going to “TERMINATE COVERAGE” at age 80. So totally unfair to change a policy on someone who has paid all these years, if you want to make changes it should affect the new policyholders and they should be told up front what the policy is. I feel like I have been lied to and mislead and it has cost me thousands of dollars.

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    63 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 28, 2017

    I bought whole life policy when I was about 18 years old. I paid $42.00 per month for nearly 30 years and was told every year after the original 'maturity' date that the promised cash value had not 'popped' and would not. The value was supposed to be about $80k to my recollection. I was told it was only about $4k and chose to cash it out as after dozens of phone calls, I was just given the runaround. The reason I am doing this review is a young person approached me selling one of these policies from another company. He said it would be a great investment. That I would put money in and if I didn't use the life portion, I would virtually receive my initial investment back (no interest of course). I lost tens of thousands of dollars from New York Life and would never recommend a whole life policy. Put you money in other investments and buy a term life policy. New York Life stole my money.

    79 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 28, 2017

    Their website doesn't work. First their "go green" banner froze so I could not proceed nor log out. Once I found a way around it and submitted my payment I got an error message that their computer was not working. I called but they keep banker's hours when it comes to answering the phone. There's no chat option. This is my definition of terrible service. I wish I had never bought a product from them.

    40 people found this review helpful
    Rated with 2 stars
    profile pic of the author
    Verified Reviewer
    Original review: Sept. 28, 2017

    My husband had a Life Insurance Policy for years and years, I know it wasn't a lot of money and it was suppose to have interest added on to it and it had the capability of being worth more than the $15,000. When he passed away, the New York Life rep was not a very nice person, he was arrogant and was totally not a good rep. He was a smart mouth and I just wanted the money and he acted like it was coming out of his pocket, I also had a policy and it started out at $15,000 and before it was done with it was only worth $4,500. I would never recommend NYL to anyone.

    84 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 16, 2017

    My mom who has had a LTC policy since 2007 that she has been paying for in hopes that she would never used has had to file a claim after complications from kidney failure caused her to have both of her legs amputated. She has been in out of hospitals and nursing care facilities since Sept of 2016 and we provided documentation on several occasions to that fact. The bumbling of the LTC claims division is unbelievable. We should not have to continue to provide the same documentation over and over after they claimed to not have received it on multiple occasions though we have emailed it to the exact address they have provided and have read receipt confirmations.

    They have subsequently only approved an over the bed table $60 under her home health care provisions of her policy but have denied a manual wheel chair $500 (not covered by Medicare) and all of her Home Instead caregiver bills stating that she had not satisfied the 20-day wait period??? Are you kidding me? The woman has spent over 4 months in nursing facilities doing various levels of rehab and we have sent them several pieces of documentation on several different occasions to show this!!! They have denied the claims and said we have to go through an appeal process. Really??? We have subsequently filed a complaint with the state of NE Insurance department which they were very also disappointed in NYL handling of her claim. So be aware that they are great when you are paying your premiums but when you have to file a claim they are hell to work with! Very disappointed policy holder of several different policies with NYL!!!

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    81 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Feb. 23, 2017

    My father-in-law had a policy with NYL for a while. When he passed away, NYL processed the claim very quickly and paid covered amount to my mother-in-law. Yes, they paid and did not deny claim at the time of her need. My wife has a policy with them as well. However, the premiums are little on the high side, but I think this a company I can trust. Keep it up NYL!!!

    39 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Jan. 27, 2017

    New York Life insurance agents that I have dealt with are very knowledgeable in their business and if they don't know answers they search to someone who does. My insurance agent is so awesome. She also helped with retirement fund and give very good financial advise.

    25 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Jan. 19, 2017

    Have had N.Y. Life along with my parents and three sibs for over 50 years. The passing of each person, there was a personal connection with the agent. They came to our house to commiserate with us, help us, and were always there for any questions. Agents make the company and I have had some of the best, I have out lived them. N.Y. Life is not a stock company, if you want more than term then the best value for your buck is N.Y. Life in my opinion.

    35 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Jan. 18, 2017

    I have been a policy holder since I was 14 years old. I like New York Life because it is an established company and they allow their policy holders yearly to vote on their officers, and they are the only company that I know of that offers a yearly anniversary benefit check to its policy holders.

    37 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: March 1, 2016

    I am very happy New York Life chose to stay a mutual company years ago when almost all other big companies were going public. As a policyholder of several of their participating policies, I qualify for and receive tax-free annual dividends rather than some stockholder who may not even be insured with New York Life. I purchased a $100K whole life policy from them 38 years ago with a quarterly premium of $464. Last policy year, I received $900 in guaranteed cash value increase and, on top of that, a yearly dividend of $6,706, or a total increase of $7,606.

    Having left dividends in the policy each year, my death benefit is now $259K. Granted, dividends are not guaranteed, but this company has paid a dividend each year since 1845 and they currently have the highest financial strength ratings of the major rating agencies awarded to any US company. They are one of only two companies to receive such ratings. I could have used those dividends to pay all premiums for the past 25 or so years, but with that kind of return, I plan to continue paying them as long as I can. Hope this helps!!!

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    71 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Feb. 9, 2016

    The insurance was easy to get. The premiums for the insurance is reasonable. In all I am pleased with the process and with the policy I purchased. Contacted New York Life Insurance Company about life insurance. Filled out the application and was contacted within the next week. Talked to an agent on the phone and set up payments for monthly premium. Having shopped the last few month for life insurance finding a policy that I could afford and was qualified for was a very reassuring experience.

    34 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 1, 2016

    I have not purchased any insurance yet, but it is because of what my mother is going through that I don't know if I will. I know there is no exams and it is so easy to get a plan, and as long as you pay your monthly premium diligently you are covered. That's all great, but try to collect when you need to and deserve to. All these years I have heard my mother say "your father and I are covered so well, there will be no problems." It was good to see her at such peace about the decision she had made about their coverages. It has totally turned out different for her. You see my father has passed away in 9/2015. She still has not been able to collect. One lady says she is not the beneficiary on it. Mom sent a copy, doesn't matter they don't see it. Now they need the trust information.

    They never had the trust when they opened this account. All this is causing more stress and wearing her down, and it is for something she paid for with her money. Never missed a payment! Your company won't pay out, it is because of honest people like my parents that have made you so big, it saddens me that she has to go through more pain, like her husband's death wasn't enough.

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    196 people found this review helpful
    Rated with 3 stars
    Verified Reviewer
    Original review: Dec. 29, 2015

    Not much to say. Bought, pay monthly good till I die. NYL as good as any on the market. I bought whole life and have had the ability to borrow against it, with low interest repay. I believe the amount of insurance I have will help my wife if I pass before she does.

    30 people found this review helpful
    Rated with 3 stars
    Verified Reviewer
    Original review: Dec. 27, 2015

    I believe in Term Insurance. I have held a Group Term Life insurance policy with New York Life (through the IEEE), for well over 40 years. The premiums have drifted up with my age, but life insurance is to protect the people who depend on you for financial support. Actually, I've reached the point where I've save enough that my spouse will be well taken care of. Therefore, I am torn between renewing the policy every year and letting it lapse, at a point in my life when it is far more likely to incur a payout.

    26 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Dec. 26, 2015

    I've had a term life insurance policy with New York Life for several years now. All my interactions with them have been professional and productive. New York Life is one of the most financially stable insurance companies there is. So I can rest easy and know that my family will be taken care of if the worst happens. They also have plenty of life insurance policy types to choose from.

    27 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Dec. 24, 2015

    They've been around for awhile and have a good reputation. They have multiple policy options so there is something for every budget level. They also have investment services and other money investing options. They've been serving people for over 170 years and I'm happy to say I've gotten some great deals for the family.

    17 people found this review helpful
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    New York Life expert review by Neal Frankle

    New York Life Insurance Company is one of the largest life insurance companies in the world. Headquartered in New York City and founded in 1845, the company offers an array of insurance plans, as well as securities products and services.

    • Variety of products: The company sells a wide range of products, so customers can buy a variety of securities and insurance products in one place.

    • Legacy: The company has been around for more than 170 years, and its reputation as a successful and respected company has been consistently proven throughout the years its been in operation.

    • Award-winning company: New York Life has won a range of awards and garnered a lot of recognition, including being named as one of Fortune Magazine's Most Admired Companies in 2015.

    • Sustainability: The company is focused on environmental sustainability, and is dedicated to running a business that has reduced energy consumption. New York Life uses electronic communication as much as possible and they recycle, in addition to other initiatives.

    • Excellent privacy policy: The company has excellent customer privacy policies, so customers can know that their sensitive information is always being protected when they work with New York Life.

    Profile picture of Neal Frankle
    Neal Frankle Life Insurance Contributing Editor

    Neal Frankle is a Certified Financial Planner in Los Angeles. He is the publisher of WealthPilgrim.com, an information resource for consumers. He has been a professional financial advisor since 1991 and is the editor of www.MCMHA.org.

    New York Life Company Information

    Company Name:
    New York Life
    Year Founded:
    1845
    Address:
    51 Madison Avenue
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10010
    Country:
    United States
    Website:
    www.newyorklife.com
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