New York Life

Very affordable, great service, many plans offered. Always able to change plans, great fixed rate plans, solid company, I recommend this company to anyone wanting great insurance with a great company.

The New York Life Insurance agent and representatives I've had the pleasure of communicating with were always professional and knowledgeable. This was especially true after the passing of a loved one and the required paperwork needed for disbursement of funds.

Beware of being talked into a NY Life Annuity... At this point, I recommend knowing and understanding the answer to at least the 6 questions below before locking in an annuity. If I had known the actual growth and penalty I WOULD NOT have opted for an annuity that I would have to pay them to get a portion of my money back.

They collect the money whenever you sign up but they don’t give you any benefits until the first of the following month so they could collect your money for up to a month ahead of time and give you nothing in return and you would not be covered whatsoever. They don’t tell you this. They just take your money and don’t give you anything in return.

They are willing to help and pay without hassle. They make sure all your needs are met. They check with you often to make sure your policy is up to date. If at anytime there are questions that need addressing they are readily available to help.

Lousy customer service.. Very difficult to get to the right section that can do simple account maintenance items. NY Life demonstrates it has no concept of "consumer sovereignty." Business model appears to be "for every customer lost, we get five new ones so why bother with policy holder's needs?"

I have been with New York Life for almost 30 years. I started the policy when was married. After the divorce I lowered the policy to a premium I could afford. It has grown over the year. My agent checks on me yearly. I am very satisfied with the policy.

I purchased Met Life, now New York Life through my job in the early 90’s and have paid into this life insurance company and my rates have not changed. It is also a whole life so I can pull money out of it any time.

New York Life have me a policy of 100,000 for my family in case something happens to me, at reasonable prices, the prices do increase as you age, but you are guaranteed a policy here, no matter your health conditions.

Pricing was very compatible to others, easy to understand, and easy to apply. I was able to get whole life at the age of 70 for a price I could afford. Application was short and easy to fill out. With pricing spelled out.

I'm an independent small business, and wanted to have life and disability insurance in case something were to happen to me. I applied for insurance, and first was told I was denied because I took a "COVID test". I had to call and explain to the adjuster that I did not take a COVID test, but rather the antibody test to see if I've had it in the past. He requested I send a copy of my negative results, which I did. I didn't hear from him for weeks, and when I called back, he confirmed he hadn't changed my status from denied. I finally received my approval paperwork in the mail, but with a rider that if my disability was due to mental health, I wouldn't be covered. This was because I was prescribed a common mental health medication for a mild diagnosis that millions of Americans have.

I get my statement mailed to me every year but no other communication. Used to get personal calls to check if I was happy with solution and changes or advancements created to better suit current status.

Big stable company, variety of good options, nice, very helpful and knowledgeable agents. Fast response, only thing I did not like that they did not accept social security disability and asked too many forms to be filled out.

Bad experience with my agent and new York life Insurance. I recommend before you do something ask by agent on writing. They change words. I have very bad experience With New York life insurance company.

I was a LA Metro BUS OPERATOR for 28 years. Retire March 14 2018. While I was working I able to contribute to my 401k/457 for my retirement. Their agent enticed me to roll over my money. He told me at that @ that time I had approximately 425000.00 also he said my account would grow to 1 million in time and he said he would give me 2500 a month for life than but, I was not interested at that time. Later on I had taken out 50,000 to fix my house so later, I decided to take out an annuity. I had 386,000.00 now. I am 64 years old July 21 ,2020 and I took out an annuity with New York Life and gross amount 1,309.72. I check with immediate Annuity.com. I put in the same amount and it came out to1,600.00 a month.

Have 3 policies for the past 16 years. Paying extra to build up cash value. I took out a small loan on the policy, the rep. told me that I don't have to pay, cause I had a cash value built up and the dividend amount would be adjusted towards the loan. Turned out the policy value went down, loan on the interest is being added to the principal amount, and accumulating, while I am still paying the full insurance amount plus an additional money. Getting ripped off big time. Stay away from this company..

The rudest agent - Connie ** from Houston. Scolding family members, hang up client phone call, underestimate client value and reluctant listen to client. As a result, stop dealing with this agent. Wasting money and time with her!

I was trying to set up an annuity with them and we went through all the details and set everything up with their agent and I wrote them a check and they cashed it. We went through the entire process and then some later they said sorry they are going to reject me from getting an annuity because my income is too low. It was a one time lump sum I was giving them so they could invest it for my retirement. They cashed the check and they knew the money was good. I don't understand why my income matters in the slightest, as they already had my payment upfront and they would never be any payments from me in the future. They take all their money as percentage of the money made on the investments in the annuity. So I don't at all understand how they could deny me for not having enough income when it is entirely irrelevant to the annuity.

If you read the reviews of this company, you will find a trend. Reasonable well-rated by people who have not actually made claim on a policy, very poorly rated by people who have. My experience with a Long Term Care policy fits the profile perfectly. The company has good customer service until the claim is made, then NYL will play every angle to avoid paying, responses will become glacial, and new conditions will be introduced. The company has not embraced modern technology and can only communicate by phone/fax (but is unwilling to make an international call). I strongly recommend anyone considering an insurance product go elsewhere. The security NYL offers is a mirage and you will have to fight for every penny in benefits. Amy ** is my Lead Care Coordinator and has proven to be a caricature of everything that is bad within the insurance industry.

I was a customer for over 20 years. Over that time their customer service was far below average but I signed up for a policy when I was in my 20s and kept paying it despite very infrequent status updates. Now in my 40s I have much better insurance and no need for the old policy. I have tried 3x to cancel it and surrender my policy to get the cash value funds. They give you the run around when you call and make you fill out a paper form that they only accept by fax or mail. How they can do business like that in today's age of technology is astounding.

My Annuity account continually lost value of several years and my account manager was removed from my account because he shared my personal financial information with a new account to which I referred. My business partner informed of this and I filed a complaint. I was transferred to another account manager in Dallas, Texas and had to beg for services and advice. When the Account manager was out of town there was no backup and she would not respond, leaving it to her assistant. When I had "timely" requests for withdrawals, I was simply told to fill out their withdrawal form, which is a legal document that required interpretation and explanation. I requested that and was simply told to use it. I would NOT recommend NY Life as I even had to cancel my life insurance policy because of the increasing fees and exclusions that pop-up when it suits NY Life. I am 75 and have used NY Life for over 30 years and it was a bust for me!

Their promised refund took weeks to process and I was misled three times on when refund check would be mailed. Even sent bogus UPS tracking number as part of delaying process. They are not above lying.

I have had a bad experience dealing with New York Life. I have put in my money monthly. I call to get the billing changed and they still deduct from my bank account without authorization and put me in the red. Any changes I need to do are always messed up with this company.

I applied for whole life insurance thru the agent that handles my annuity with them. (That's another story.) I had to go for a medical checkup thru them & answer the usual medical questions. Over 20 yrs. ago I had hepatitis (The Baby Boomer problem). I received treatment & was cured of my hepatitis. I had been periodically checked thru the next few years & had no recurrence. Now they also had access to my medical records but claimed that I never had follow up testing which is **. Anyway my agent asked if I'd be willing to do some more blood work to prove I no longer had hepatitis, I agreed, of course it came back negative.

My 94 yo mother passed away this April. She and my dad had a policy that should have provided a $2000 claim at the time of her passing. When I provided a death certificate to New York Life, I received a letter stating she lived beyond the average lifespan. So, if you are a client of New York Life and live a long life, this company feels you don't deserve a funeral? Shame on this heartless company!

My husband bought whole life insurance and he does not understand much English, so I called Vietnamese agent from New York Life Company to come to our house to help us fill out form and we trust on that agent. He also wanted to sell my husband disabilities insurance and said just a couple dollars more per month. My husband agreed to buy from him while life and disability. He asked my husband when I was sitting next to my husband. "Do you smoke?" So my husband said, "Yes, but quit about 5 years ago." "Any alcohol?" My husband said “yes” but occasionally with friends for party. That agent doesn’t ask any further questions and fill out the rest and ask my husband to sign a form.

If you are purchasing a short or long term disability policy from New York Life, expect to be left in the dark and a cold shoulder when its time for them to uphold their end of the deal. Our agent was as good as any agent, but this was because he is personally a great guy. However, as a whole New York Life has a major barrier between their organization and their members. Other than their life insurance portal, New York Life (NYL) has no online member services and will not send any copies of your policy.

Honestly, I would tell everyone to stay away from NEW YORK LIFE INSURANCE. My ex-husband had life insurance policy with them for 15 years with our children as beneficiaries. He died unexpectedly and when I filed the claim with New York Life, they simply denied the claim due to the deceased having missed 2 monthly payments of $28/month. He had this policy for 15 years and always paid. Before his sudden death, he became ill but did not tell anyone about it. All of his bills fell behind including the auto-pay for the premium of his life insurance. You would think that after paying a policy for 15 years without ever missing a payment, the company would pay but it's not the case. They didn't bother to notify him that his policy had lapsed. I am actually in the market right to purchase life insurance but there is no way I will ever deal with NEW YORK LIFE - THEY ARE THE WORSE!!

I used to work for NYL... They have some great products as long as you have an agent that is actually explaining all of the pros and cons to you. Employees are paid on commission only - bonuses on top of qualifying commissions. Management talks a lot about "doing what is right for the consumer" but I have personally seen so many times where the opposite is done and management will limit what they suggest an agent do based on the licenses of the agent. Customer service is pretty good if you are a client only, and not an employee.

They ask medical questions and will deny you because of your answers. But NY Life with AARP sends out ads of a final death insurance with NO medical questions, but they ask many. Then if you answer truthfully, they deny based on your answers. DON’T FALL FOR NEW YORK’S DECEPTIVE ADS!!!