Nationwide - Homeowners Reviews

I had been with Geico for decades and my insurance kept creeping up a little bit every year so last year I decided to shop for a new rate and Nationwide saved me about 500.00 for the same coverage, GREAT!! I had to change my auto insurance to them in order to get the rate which was higher but ultimately I was saving a net of about 200.00. Not going to retire early on it but a buck is a buck, or so I thought! Fast forward a year, we have had no claims as usual and my auto gets auto renewed but my homeowners is in limbo. I didn't get a call or anything and here I am on September 16 and my policy expires on September 24th. Only reason I knew something was up was because they sent me notification that my automatic monthly payment was coming out on the 24th in the amount of 300.00 and its normal about 490.00. I looked online thinking maybe it was a COVID credit like all the other companies are doing but it wasn't!

We pay, what I believe is a very high premium compared to other insurers, and yet after a 72 hour blackout recently our insurance co. said "Sorry" when it came to covering about $350 worth of spoiled food in our refrigerator/freezer saying that even if we had coverage we would have to make an itemized list as we removed it from our appliance, photograph each item and then price like items in the grocery store and finally, there would have been a $500 deductible! On the other hand, my Granddaughter's homeowners said NO PROBLEM, NO DEDUCTIBLE, just go get your groceries and bring us the bill - no itemized list and no photographs of the damaged foods. I think it's time to shop for cheaper and BETTER coverage elsewhere AND I am really disappointed!

Have been looking around for a replacement policy and still in the decision mode. Many of the above factors are better at the competition. Have been with this company for many, many years, but their pricing, especially, is become off the charts.

We got quotes from Most Major Insurance Carriers for our Townhouse purchase; and though certainly NOT the Cheapest, we went with Nationwide cuz they've been around a while, and they're NOT tied to any Shareholders...

Price for policies are too expensive for amount of coverage you get. You can adjust your coverage but when you do you are not getting what you need for what you are paying. I recommend you do your own research with different companies and use the same coverage quotes and see which company offers you the best price.

Recently my wife lost a diamond stone in her wedding ring. Our policy covers jewelry and we did submit an appraisal prior to coverage. Ring was valued at $12,200. I submitted the claim and within days it was approved for the appraised value. A few days later I received the check. I was expecting my premium to increase due to the claim however to my surprise my premium went down a few dollars.

I've had Nationwide for about 5 years now. I was forced to file a weather related claim after the derecho on August 10th. My siding ripped at all corners of the house and somehow my kitchen floor fell about half inch. They told me that the floor happened because of several years of deterioration (my home was built brand new in 2008). They refused to repair the siding on the left side of the house and said they would repair the right side and gutters but it's less than my deductible! I got an estimate for $4700 for repairs to the right side and gutters and my deductible is is $2500. That $2200 would of helped me a great deal. Something doesn't add up with this company. Time to find different insurance!

They have to be forced to pay and end up paying restoration company but not my out of pocket expenses or ruined furniture but do send out paperwork increasing monthly payment. They lie and say the check is in the mail...Still waiting... Been since January and it’s the end of April. I hate this company and hope no one ever lets them screw them over.

I live in East Nashville that was hit badly by the tornado on 3/3/20 and damaged my wooden fence (about 255 ft), part of it fell down and other damages in each side of the fence, I filed a claim in the same date, a claim specialist Mr. ** came on 3/9/20 gave me estimate for 144 ft replacement damaged fence $3,539.88 & 16 feet gate $604.70 & hauling $119.33, so the total amount $4,263.91 & issued me a check for $3,263.91 after $1,000 deductible. I called Lowe's to hire a professional licensed fence contractor to get the job done but they said the entire fence got damaged and need replacement, also the hauling fee $119.33 is too low, then gave me estimate for $7,995.

Nationwide will have your back on mayhem. They covered hail and wind damage on my roof in a very proficient and incredible way. Got the check immediately. Really Trustworthy. They sent a ladder company to assess damages and coordinated with my contractor and their adjuster.

Horrible! Nationwide is NOT on your side. I have had Nationwide Insurance for auto, home and other (wedding ring) for over 20 years. Last year I chipped my wedding ring diamond and filed a claim. Even though my coverage covered reimbursing the original (retail) cost of my ring they said they would only give me the wholesale value. They wanted us to take a 10k loss! $10,000 less than we paid, folks! Agent Randall ** had purchased the agency of my original agent and one can only gather he switched my policy at some point without my consent. To add insult to injury, I was told I should have claimed I lost my ring to get the full value!

Hi this is Steve with Taylor HVAC and Mechanical. I was insured with Nationwide for a year-and-a-half and in the last 6 months they have totally ripped me off in every way possible known to the insurance world. I would strongly recommend anyone who is looking into getting insurance with this company to look elsewhere. They are by far the biggest joke I've ever dealt with in my entire life. I'm a 42 year old business owner and have dealt with lots of insurance companies and I would definitely not recommend them to my worst enemy.

Only had Nationwide insurance for two years but, know that Nationwide is only for Nationwide. Filed a claim of the that a theft took place when we sold our home and moved out. Nationwide kept asking for same document over and over. Finally, after waiting over 5 months we were denied. Their agents don't have conscience or souls... Don't know how agents sleep at night. That's why I say Nationwide is only on Nationwide's side. Company should go out of business for the way they treat their customers..

Had a roof leak repaired by a local reputable contractor. There is damage to the ceiling and walls near where the roof leak was repaired. The Nationwide adjuster came out to survey the damage and issued a check for damage to the walls but refused to pay for the roof repair because he was unable to visually inspect the damage before the repair, even though he admitted he could see the repair and the damage caused by the leak. Unbelievable!! Nationwide is not on your side!!

I paid 10 years of home insurance premiums to this company and when I filed for stolen property, was asked for the same documents over and over again. The adjustor closed my claim, telling me that I have not responded to her paper mails that I never received. She had my email and stopped sending me emails. This company needs to be audited!

Updated on 03/07/2020: Update. I am suing Nationwide and the contractor they provided for neglecting to remedy half the home from a hot water leak. If you have a claim against Nationwide, expect to have to take them to court.

A classic bait and switch company telling you one thing when you sign up but always finding a way to not pay valid claims, routinely covered by other insurance providers. Customer service is non-existent.

I have had Nationwide homeowners and property insurance for years. For the first time, in early 2019, I needed to file a claim. They stalled, lowballed and took up an inordinate amount of my time over many months. I finally got that property repaired and they covered the majority of the cost. I paid a few thousand. I have now filed a claim on my own home and they are even worse. All the homes in my neighborhood are getting new roofs from hail damage on May 24. Not me. Nationwide wants to replace a few shingles. They arbitrarily closed my claim. They have not responded for over two weeks to the photos, video and roofing company report. I am now resorting to hiring my own independent roof inspector.

Nationwide rejected my homeowner's insurance application because in July 2017, I claimed through my renter's insurance (through Allstate) a total of $1100 - a small and meagre amount to cover damages in the unit below. The water from the bathtub caused water leakage in the unit below. Allstate paid for the damages in the full amount. Since this valid claim is linked to my social security, Nationwide rejected me. Think how they will treat minor claims and big claims when some bad happens to you. Message to Nationwide: Don't be an insurance company if you cannot handle claims. Stop offering insurance to people right now. Stop collecting premiums from people you think are "safe" and will never make a claim.

We’ve had Nationwide home and auto for the 12 years we’ve been in our home. No auto claims. One home claim in 2011 when hot water tank flooded our hardwood floors and Nationwide paid to replace entire living, dining and kitchen floors and to pay our hotel stay for 17 nights, about $17,000. But when hurricane Florence hit we had downed large elms, entire roof shingles pitted and lifted, 40 ft privacy fence blown out, cement driveway lifted and broke to large pieces from root ball. Entire damage out of pocket over $26,100 with Nationwide paying $6049.

I lost many of my possessions in a storage unit, because Nationwide refused to pay the storage unit fees after they agreed to pay the fees! Unbelievable! Nationwide is a disgusting and deceitful company! My advice is to stay far away from Nationwide! For anyone considering Nationwide as their insurance provider, just look into Nationwide's bad faith, and how the company was hit with $18 million in punitive damages in 2014, and realize just how deceitful Nationwide is!

We lost our home in the Camp Fire. Nationwide is refusing to pay for our new home even though we have the correct coverages on our policy which I’ve verified with the CA Insurance Commissioner’s office and with the Nationwide Representative who was here in Chico in person. The email I received yesterday states they will only pay about $3k of the $80k they still owe us and they won’t pay that until AFTER we close escrow on our new home. Dealing with them has been about as traumatizing as the event itself. They also had an error on my RV policy that limits my coverage, 10k less than it should be and they’ve refused to make that right as well. I am filing complaints with the CA Insurance Commissioner’s office and I recommend you do the same in your state as they are the agency that can hold Nationwide accountable. And of course, please don’t purchase insurance from Nationwide.

They gave a quote a full month before policy started. I made a decision based upon this quote. After policy started they doubled the premiums under the rationale that my property was undervalued even though they had valued it more than any other company to start with. I canceled and they turned it over to collections. Quotes are bait for suckers.

When I switched to another insurance company I requested reimbursement due to the impounds were covered for one year. I received the reimbursement 2 months later. However I am not able to deposit the check due to my ex wife name is on the check. I have explained to different representatives from Nationwide this issue, to find out the Underwriters will not remove my ex wife’s name regardless of circumstance. They will not make any exceptions to their rules or policy. My question to the Underwriters what happens if the person in question cannot be located?

Nationwide is NOT on your side. I have had Nationwide insurance since before 1996. I have all of my insurance through Nationwide, home, autos and motorhome. I had three minor claims with them in a short period. Someone tried to break in my stained glass front door while I was away in my motorhome. I filed a police report and insurance claim. $2034.00. A pipe leaked in my upstairs bathroom and caused minor damage in the floor below. I filed a claim. $1090.00. A family of raccoons decided to live in my attic. They needed to be evicted and the damage they caused repaired. I filed a claim. $5467.00.

We had a plumbing leak in later October that resulted in several inches of standing water. The adjuster is ignoring the claim and issuing ridiculous demands such as original sales receipts for every single household item being claimed as a loss. This is unconscionable. After eleven weeks, the home is still uninhabitable, plumbing fixtures, flooring and wall materials are missing, and the adjuster won't approve repair quotes from Nationwide's own contractors.

I am on a budget so I have so much to spend it and Nationwide was within my means. I went with this company because they gave the best quote. The company offers Convenience. I can call and get someone on the line quickly. The agents makes sure you understand what you're purchase. I also like how they show compassion to their customers. I can also email them. However, I dislike that they increased price each year. I know it's a business, however it's getting kind of steep. I also dislike how when I renew there is always an extra fee on it. It's getting pricey, however this is the best yet. Overall I like the company.

Before I decided, I did a lot of reading and Nationwide had good reviews about their company. They had good coverage and great rates at the time I was looking for flood insurance for my home. Very good customer service and local office so if I needed someone to talk to, I could go directly there to talk to a person about a certain matter. And also good reliability on their website. But I would like it if they had more customer service people that knew more answers to more of my questions when I call. And I wish they didn't have to check my credit and not do rate increases so much based on my credit.

They are a great conversation with the company and they are always there for and seem to care about what's going on with you. I like that they will let you know what's going on with your policy and availability of other people. They also offer policy that will call in the night if something is wrong. They also are more affordable price than other companies.

Nationwide covers me and dog. We bundle our auto and home insurance together. The price seems affordable and I pay roll deduct the premium. They covered me when I got rear ended by a hit and run driver.

I already had automobile policy with this company and had previously had renter's insurance so it was a natural progression to get homeowner's insurance. It is a comprehensive policy and I was able to bundle with other policies. I like that it has local offices and the other benefits for roadside assistance. But I would like it if an agent would contact me at least once a year instead of all contact being by mail. I also wish they gave a discount for long term, no claims customers.

Nationwide has great customer service. They care about the customer, their phone can be called anytime and the phone representative is always available. It's easy to use and on the web. Sometimes though, it seems that the bill is hard to understand. There should be more clarity and transparency should be a mission. Still, Nationwide is a solid company and their name is popular. It has been used for generations. It was what my family has always used and it is what I'll keep using.

They been around for some time. My friends, my family and my coworkers have been using them for years and I've heard a lot of good stuff about them. I've been with them over many years and everything about them is fabulous and great. They're nice, easy to work with. They're helpful and friendly too. They're also cheap and I can pay easy. Super wonderful, all good and amazing.

Nationwide has the best price I could find for what I'm looking for and also I bundle it with my car insurance. Before I sign up I checked the reviews online and all I asked some people around that I know. I want to see that my premium it will not go high if I file for a claim. I want to feel that I'm safe and I can do the best. What I dislike the most is when I cannot reach my agent or my agent is not very helpful. I want to feel that I can depend and my agent is there for me.

Nationwide had the best deal at the time of renewal area. The company was quick to renew with no hassles... Covers what is needed to have on policy... it's a peace of mind to have. Always keep updated each year. The company makes the client informed when due and what should be added. But I wish it to be cheaper. Prices are high as usually the cost is hard to maintain for a average family. Also wishes always there were more companies to compare with cost but never enough time...

We like that Nationwide gives an amount that you have to have for a deductible for it can be added for insurance. It does us what and what is not included in the flood insurance. What we dislike though is we have to pay more for the deductible than it can be used to fix the problem. It does cover areas not near the flood area and the insurance is too high to pay when it is not needed. We live in an area that does not need flood insurance. I thought that this insurance was the best one when I looked it up the internet but I needed to know more right now.

I had Nationwide home/auto bundle insurance for 3 years, during which time I had multiple extremely negative experiences with this company. One time they screwed up some paperwork on their side, and cancelled our home insurance by mistake. To make it worse they informed our mortgage lender of this cancellation, which caused a lot of stress for me as they could have led to some serious issues with the lender. I had to spend a lot of time and energy to straighten things out for a mistake that Nationwide made.

I was recommended by my local agent. This company gave me the best price and was streamlined. I was told that they offer rewards for loyalty as well. I am very pleased. They are easy to do business with and have great plans and payment options. A lot of things can be done online. They also have knowledgeable agents. However, I wish their mobile application worked a little better. I also wish they had better options of bundling different policies. Other than that, Nationwide is a great company.

I would choose this homeowners insurance policy over other insurance policies because it's retro. Other insurance policies don't have the standards set straight than Nationwide insurance. I like this homeowners insurance policy. I like the comradery between the agents in the insurance.

The price is high and it goes up if you use it but you must have insurance and Nationwide was everything I wanted. They are well known and have a long history of faithfulness to their customers. Great coverage. The price and the features are fantastic and the people are great. The company has never let me down and I don't ever expect them to disappoint me. If they did I would find another company.

The only reason that I like my insurance company is because of my agent. Otherwise the price is too high but my agent helped make it more affordable. She didn't let the company rip me off. My agent is the best. She walked me through my policy and told me everything that I needed and didn't need for my area. She was honest and straightforward about everything and gave me the best rates possible.

When I first purchased my policy, I went with a local agent that was recommended by my in-laws. Nationwide has many options to choose from and the price was good then as well. I like that they offer a flood insurance rider. I think that's important. But prices are going up, so I am not sure if Nationwide is an economical policy. I am thinking about bundling coverage, but haven't been given an incentive. But it's nice that it's a local branch office. The people in the local office are friendly and helpful. Customer service from corporate is not the best.

I already had an auto insurance policy with Nationwide. After comparing their coverage with similar coverage from other insurance companies, I found that Nationwide's coverage was as good or better and their prices were about the same or lower than other companies. Nationwide is a privately owned company so no stockholders to satisfy. They give discounts for multiple-policy coverage (home and auto). They give you the option of signing up with a local agent to service your policy or of signing up through their website so everything can be handled locally &/or through the website.

I have been insured by Nationwide for over 55 years and have always trusted them and their agents. My parents also trusted them. I like their exceptional agent, very pro-active, down to earth and willing to inform and provide any discounts I may be eligible for. However, after a house fire 25 years ago, adjusters should be better trained and more sympathetic to the homeowners problems and not try to "nickel and dime" them to death. Adjusters main concern seemed to be to limit your claim.

I like that Nationwide covers theft, water backup, personal injury, and other losses, and I can bundle my car and home on the same policy. They have reasonable prices and the payments are superb. Nationwide is nothing more than amazing.

With Nationwide, I can bundle my home and auto. It makes paying them easy and it's easy to keep track of. They insured my stuff and that's all I need. I just like to keep things simple and they are always there, morning, noon and night, whenever I need anything or a problem that needs to be fixed.

Nationwide always have my back and I have good coverage, they have good rates and a good price that I haven't seen anyone come close to offering me the same service. I really do enjoy them. I have had no problems with Nationwide and they haven't given me a reason to doubt them.

Nationwide is bundled with our other insurance so we get a slight discount. However, they give us the run around sometimes. They should be local, too. We have an agent that disappears and I wish we had a different agent. He is hard to get a hold of most the time. He's worthless and doesn't help.

Nationwide is simple, I setup an inbound account that pays the homeowners insurance bill once a year and I don't have to deal with paying another bill each month. But the company can't seem to find a structural engineer to evaluate my concrete deck which is cracking and Ramjack came out and gave me a bid to repair it but the Nationwide is dragging their feet. Don't use these guys. It was affordable but I'm going to bundle my car insurance with my homeowners to get a better deal with Allstate. They seem to have their ducks in a row.

When we switched homeowners policy around 10 years ago, Nationwide had the best coverage for the money. Their customer service has been outstanding in the past. We have made no claims, but our agent makes sure we are covered properly. Also, our questions have been addressed fully over the years. I would like it if the premiums would not get up so much each year though. We have had no claims during the time with Nationwide so a bigger discount would also be nice.

The previous company I used went bankrupt and I needed to get my home covered asap. I have tried calling for quotes at least 5 different companies, and Nationwide had the best price. Nationwide is on your side, their slogan is great. I have had them for 6 years and never had to use them. Friendly and personable. My premium goes up a bit too high too fast though. I hope somewhere down the line everyone's premium or account gets a credit.

Nationwide was the cheapest there was at the time and it gave me a discount on my auto if I used them for homeowners insurance. I like everything. It's reliable and I like that they bundle everything. I've never had an issue with Nationwide ever and don't think I will in the future so I will continue to stay with them.

I wanted a reputable company with a local agent and when I checked reviews Nationwide came out on top. Nationwide has both local agents and online access. Very convenient for managing policies. Fast service is important. I had a very positive experience.

Cheap price for pretty good coverage but still well known companies to choose from. I was familiar with Nationwide from past experience with my family having this insurance while I was growing up. My experience with Nationwide has been fine and have had no problems yet and I hope when and if a problem arises in the future they will have my back.

Lender-placed. I live in Florida. Insurance is difficult even when I have had no claims or issues and do not live in a flood zone. But am glad for the good coverage and service I receive and know if I had a claim I would receive help when I needed it regardless of the issue. Easy to deal with Nationwide and helpful and responsive when called regarding questions and provide answers in understandable plain English explanations of your policy and coverage with polite service. But their website is somewhat clunky and phone wait hold times are sometimes long. But overall result is very good which offsets any annoyances navigating their site or listening to their hold music which is also good.

They are within a couple of miles from my residence and know me when I call in. They are most helpful and always take time to answer any of questions and concerns with a smile and friendly attitude. At the moment and I am happy with all the features of my combined home and auto insurance policy. They go over each feature and discuss options that are within my budget means. I have had them as my home and auto insurance company for over 30 years. This company also is one of the larger and a very reputable company.

Nationwide was the best price for what I was getting. It was easy to go online, search through the application, apply and then get a quote. I then called for some further information. I would have a little less expensive and more options in policy prices. An ala carte so to speak. Make it easier to go through the process of adding insurance for your home. Other than that, it's easy to understand the contents of the policy. What it stands for and the contents within describing what is covered and making sure I have enough coverage in case something was to happen.

Nationwide has life insurance and auto insurance. It offers more than homeowners insurance and you can get all of your insure through them. They are always there when you need them. They were easy to talk to and the quote was free plus the price was reasonable. I was able to insure my home and my truck with one company. They need to lower their prices though. Young people deserve a chance of having insurance without paying a stupid high price. Insurance companies need to give younger people a break on insurance.

I got a discount on my car insurance if I have other insurance with the company and there was no pressure by my agent to obtain this insurance. It covers what I need for what I have invested in the house, although I think the price is a little too high. I have to wait to be approved until an inspector came out and inspected the inside and outside of the house. Still, I like the peace of mind the insurance gives me and the amount of protection. I've had this insurance as long as I can remember.

I already had auto insurance with Nationwide so I bundled policies. It was more convenient and cost effective to have the same company for both. The customer service is great. If they don't have the answers, they'll find them. Plus, I can get someone on the phone and get answers in a reasonable amount of time. Otherwise I'm pretty content with Nationwide but I would like the rates to be a bit lower.

After the way Nation - not on your side - Wide jerked me around I will NEVER EEEEEEVER get or recommend this "insurance" company. Nationwide is a freakin' JOKE. They claim to cover a home problem - but then make you wait for 7 MONTHS with a crappy temporary sink (that their contractors who do not even speak English do not understand how to install) for the fix. NUMEROUS times the contractors they hire cancel an hour before they promise to show - this after I TAKE VACATION TIME to be home, and or cancel plans to be home and THEY NEVER SHOW. I need to hire an attorney and begin charging for MY time - by the hour too!

Nationwide has a favorable reputation and is recommended by family. The agents office tries to be very helpful and local agent available too. Coverage is adequate and price is average. However, the adjuster did not do her job in a timely manner. Often have to wait for agent assigned to us to call back or be available.

Nationwide homeowners insurance policy was the cheapest at the time we were looking and we have heard good things about them from close friends. They are easy to work with. They responded back to us quickly when we first contact them and whenever I contacted them, I got a quick response back. Was able to contact through email and get a quick response back as well. The agents were all courteous and friendly. But like any company I would always improve the cost of home insurance. Always seems high or there always seems to be catches as to what will be covered and how much they will cover. Seems like insurance companies try to pull fast ones on you.

Nationwide is very trustworthy and has been around and beats out many, many, many of the other companies that are around nowadays who provide homeowners insurance. Nationwide is amazing and we love them. I chose this company for their friendliness and ease of business to do with them. They have had our backs whenever disaster or inconvenience occurs and they have never given us a problem about settling with a check or squaring away any differences in the policy amounts that may come from what we have to come out of pocket for any expenses. They've always reimbursed and always been there no matter what many times that we've never had to go out of our way to have everything we needed.

I like Nationwide because of their in-depth knowledge and customer service skills. I like the way they interact with their customers and how they settle agreements. I love the way they handle and approach matters. They have more options for you to choose from and they make a way for you to be well serviced and cared for. This company gives me all the advice I need in order to make a decision so that I can benefit greatly from my choice.

I chose Nationwide through recommendations from other people insured with this company like friends, family and other acquaintances. Plus their reputation over the many years they have been in business. Nationwide always has great customer service and when you have a claim they handle on a very puthional schedule. You always get a check rapidly. But I would like to have a local office instead of handling 100 percent of everything over the phone. Their service is exceptional over the phone, but sometimes it's nice to meet with someone face to face.

Nationwide is easy to do business with and has good rates. Their website is easy to use and makes sense. They are also friendly on the phone, courteous and knowledgeable. I've tried other insurance companies but came back to them. My dad used them for all the years he was alive. He loved them and trusted them to do the right thing. I trust them too.

Nationwide is connected to my mortgage payment and it is what was recommended by the realtor and the finance company. But I had to purchase flood insurance separately. Given that I live on the Southeast coast you would think the insurance companies would figure out a way to include this coverage.

I like Nationwide because it's provide good opportunity for the investor. It's provide a good communication with insurance account holder and the company. I chose Nationwide for my home future safety.

They offer the best coverage and these policies are very fair. I like that they cover a lot more than normal when it comes to damages. I lost a lot things in this recent hurricane and all of it was covered under my insurance. With other companies, nothing else would have been covered. Also, the overall price is one of the best things about Nationwide.

I like Nationwide because you can bundle services to get a better rate. They allowed me to bundle my home insurance and auto insurance. They also have great customer service and cares about their customers. I have used other insurance companies previously and I think Nationwide is better than the others.

I really like Nationwide. I compared this company and other companies before making a decision to go with this company. Nationwide has a great reputation and they have met the needs that I have had. They are a well known company that provides excellent coverage. Their rates are excellent, and the customer service reps are awesome. Their commercial are good too. They are clever, and they let you know that they will always be there when they are needed. Customer service is excellent. There are lots of locations and their website is set up in a way that allows to obtain the information that I need. My family will be using them for a long time. Nationwide is one of the best insurance companies ad I think they are better than Progressive, Geico or State Farm.

Nationwide Home Insurance is a great service and is vital for homeowners. I like how comprehensive their coverage is plus you are able to customize the services within the plan. Specifically, I really enjoy how they cover incidents of mold, water damage, fire damage, tree damage, earthquake damage, etcetera. It is really helpful to owners that these things are covered so they are assured that their huge home investment is protected. However, I wish they would improve the cost of the plans as they are a bit expensive, and a quicker claims process too.

Price matters. I had an agent look up prices for various companies and he gave me quotes. Nationwide was the cheapest rate. We go with the same amount of coverage but cheaper rates than my last company. I like having all of my insurance in one place as having different companies makes no sense and is a waste of time.

I feel Nationwide is a leader in their industry and I'm confident in my choice. I bundled my homeowners insurance with my auto insurance which gave me a discount. I like my awesome local agent. My agent is easy to get a hold of and answers all my questions in a timely manner. It is easy to access information whether by phone or online so I have help whenever I need it. But as a long time customer with no claims I should get more benefits, I wish items were easier to figure out what I need and do not need.

I've had Nationwide for probably over 30 years. They've been very easy to talk to, easy to get a hold of what I need them and explain things very well. They are close by and whenever I need to speak to someone they are very friendly. The only thing that I don't like about Nationwide is their rates are quite a bit higher than a lot of other companies that I've been checking with. Despite that, I chose Nationwide because my parents also had Nationwide and I just felt they were good company and were Reliable and always there when I need them.

I like Nationwide Insurance and I have it for 20+ years. I searched other insurance companies and all of them were much more expensive then Nationwide. Nationwide has better coverage plans that are not that expensive. We had a claim in our new house and a adjuster was at our house the next morning. Our door window was fixed within five days. Nationwide Insurance is great for us and we love it a lot. But I wish they had more adjusters in our area that work at night because some bratty kids threw a rock on our back sliding door and shattered the glass.

Nationwide is great. It was recommended to me by a friend who had recently bought insurance through them. I checked many different companies in my area and they were the best choice. It's cheaper and I love the price. At my old company I paid $80 for the basics but with Nationwide I get more for less. Everything in my house is covered by Nationwide and I feel great knowing I'd be taken care of if something happened to my house.

Nationwide is very good homeowners policy and the best kind of insurance company. They have good customer service, good fair prices, good selection and have different type of options. Nationwide has good rating from me.

Best insurance company. I like Nationwide's reliability after a hurricane in Southwest Florida. Nationwide is on your side and they were there for me when I needed them and none of my neighbors had a company come out to them. Less premium and a lower deductible would be nice, however.

I like the coverage for many different aspects of homeownership including pets, valuables, structural, weather related and accident related. I have had only 1 claim and it was easy to handle with the insurance agent and not very stressful. I also like the claims process and the customer service. My agent is also local. I also get discounted rates on my auto insurance policy by using the same company for homeowners insurance. But Nationwide could have lower premiums and many choices of deductibles and coverage for all types of water damage regardless of the cause and not have so many exclusions and limitations so you really feel protected in all scenarios.

I shop for insurance and Nationwide gave me even more coverage than the company I had for less money. The agent I spoke to was very informative and helped me also combine things in order to save money. I told him of the high costs of the other insurer I had and he assured me that they could beat that price and they did just that. I was very happy with the final result. I just wish that the companies would all have to make it plain to see how much they charge for each service they provide so we could easily compare who is ripping the people off.

I have always used Nationwide because my family and my husband's family all use them and it is just a tradition. Also it is easier than starting over with a new place. They have mostly served all my needs for 43 years. However, I wish I could choose a cheaper coverage plan, I don't like the generic plans they use. I would like to customize my own plan just including property I own. Other than that, pretty well satisfied. I like that I have a real agent that I can go to for questions and know that she will be upfront about cost and other questions I might have.

I have Nationwide now for over 20 years, they have always come through when I needed them. Other policies with others don't measure up to what I get from Nationwide. Has the coverage with my flood home insurance for what they charge. Just went through a hurricane and it was so easy making a claim cause my damage and flood claims, I got it fast and very helpful. But they can improve on not waiting for someone to come down to look at the property, my pictures should of enough to see the damage. My whole state was under water.

Nationwide covered just about everything we need for the region that we live in. They are always there no matter what time of day or night when you need to talk to them about your policy or a possible claim. I liked the agent that I was dealing with and I love that he is local to me. However, as with most companies, they really do not want to pay when there is a claim. Even though I have been a customer for 10 years and have been paying all this time to make a small claim because of hail damage to my roof, they really did not want to pay for it.

My husband and I were burned out of our home. We have four children three of them school age. They are rude. They don’t return phone calls and most importantly they treated us like criminals not victims. Our children are horrified and upset. No compassion no sympathy for our family WHO LOST everything. They put us in a hotel and forgot about us. NATIONWIDE IS NOT ON YOUR SIDE.

Jimmy Bibb is the worst insurance agent ever. He is non-responsive and not capable of writing a policy correctly. Worst of all, when it becomes clear he has made a major mistake, he not only doesn't fix the problem he denies he made the mistakes. Run fast from Jimmy ** and Nationwide Insurance.

I have a bundle policy with Nationwide Insurance, Car Insurance and House Insurance. I had to file a claim on the house insurance for damage to my roof on September 9 2018. We had a hurricane come through our area and it rain for 3 days and dropped about 8 inches of rain during that time. I noticed two spots on my roof that were not there before the storm came through. These spots were dips in the roof and you could tell the paneling under the shingles had been damaged by water from the rain. I went up on the roof myself to inspect these areas and could tell that the wood had been damaged. I called Nationwide and filed a claim. Because of some many claims from the storm Nationwide had to send out a contracted adjustor to inspect the roof. When the adjustor showed up he did the usual things adjustor do. He took pictures of the roof and ceiling inside the house and took measurements.

I lost many of my possessions in a storage unit, because Nationwide refused to pay the storage unit fees after they agreed to pay the fees! Unbelievable! Nationwide is a disgusting and deceitful company! My advice is to stay far away from Nationwide! For anyone considering Nationwide as their insurance provider, just look into Nationwide's bad faith, and how the company was hit with $18 million in punitive damages in 2014, and realize just how deceitful Nationwide is!

My 87 year old mother who has Alzheimer's Disease has had Nationwide Insurance for over 50 years. We filed our first claim 3 weeks ago due to a leaking hot water heater that damaged the floor. It took over a week for anyone to contact us. Lots more details but the bottom line is they denied the claim saying it was our fault. They said We should have noticed the leak. We knew they wouldn't replace the hot water heater but why not the floor? Terrible customer service. Nationwide is not on your side!!!

We have been with Nationwide and never made a claim until 2 months ago. They had a company come out to put dryers out and rip up part of the carpet and padding and cut through the drywall so that I could pay for my plumber to fix the bursted pipe in basement. After that... nothing. I emailed the adjuster, I don't know how many times, to get a response "do you have any questions?". He never answers any of my questions. It's like he ignores everything. I know he is getting to my emails because he's responding to my emails. They are trying to pay the bare minimum.

I have had Nationwide insurance for over 25 yrs. I had a fire in September 2017. I have been in a hotel for about 10 months for them to settle. They have tried to make feel like criminal. The adjuster is terrible. He doesn't call you back. He doesn't tell you anything. They are very rude people and I did everything they have asked me to do. They were throwing so much crap at me I had to get a lawyer. The agent told me a month ago that my claim would be paid off but they not sent my lawyer anything. This is a terrible company and they are always going up on my premium every year. I understand how it is legal to do a consumer like this. I am very disappointed in this company.

Fire destroyed home. Home took a year to rebuild with lots of lack of communication between Nationwide and Contractor, resulting with poor workmanship causing 3 return trips to correct problems and still existing. Personal contents was the worst in paying out. Had $200,000 personal contents ins, did my due diligence in providing proof of loss; depreciated items close to 40%, received half the amt claimed on contents. Nationwide puts up a facade that they are on your side, when in fact they are on their side. 3 rate increases in a 2 yr period because of fire.

The cost is outrageous, feel as though I am renting my own house. Tiffany cost for copper coverage. I have yet to use the "coverage" as the two issues I had were not covered!

I had accident that totaled my car and they helped immediately with the process of filing my claim and guiding me through the process. They were nice, very caring and professional. They made a not so nice incident, painless and they made feel at ease that everything would be taken care of.

Appears to be overpriced... premiums seem excessive for coverage bought. No real price incentives associated with insuring both home and auto. Using auto-pay feature is convenient but no reduction in premiums accrue.

I had all of my assets (car, boat, M/C, & home) insured through Nationwide. My home for 32 years. I had a roofing company (Joe Shearin - Shearin Construction) replace my roof (that wasn't leaking - just old) and they left the shingles off overnight and it rained into my home. Nationwide paid to replace the roof but fought me "tooth and nail" on paying adequately to cover the damages from the water coming into my home. They sent out an adjuster several times who refused to acknowledge the obvious damage, had a forensic engineer come out and he claimed that the damage was due to humidity and cats rather than the obvious of rain pouring down my walls and damaging the insulation in my attic and drywall on my ceilings.

I have paid ins. on my house for over 20 years, it was broken into while I was gone over the holidays and now I feel like I am the criminal. They want me to sign an authorization form. I am an older adult and I have had 2 different adjusters come into my house to see what happened. Also this was reported to the police and I am waiting for the report, but I am the one that was wronged here. Do I need to get an attorney to get this settled. I think I have done everything that they have asked me to do. Any assistance would be appreciated.

Very poor customer service. Was with this company for over 30 years. Never filed a claim. They hiked my premiums every year and tried to tell me I was getting a discount. Went with another company and paid much less. Don't be fooled people.

Nationwide purchased our old company a couple of years ago. We had a whale of a hail storm shortly thereafter. They paid the entire amount minus my deductible and was very prompt on service. They even paid for the 50 year shingles on the roof, new gutters, and siding and a couple of screens and a storm window. No hassles at all. I am happy thus far with them, and have our auto insurance with them.

Magnum Appliances did a horrible installation of a fridge to my neighbor's unit, resulting in massive leaks and water damage in several units in my bldg, including mine. My kitchen floor and living room/dining room areas have received water damage. First Magnum sent their own rep to survey the damage approx 1 1/2 months after the damage. Then I was told to get in touch with Mark from Nationwide who is the surveyor who took months to respond and finally survey.

My wife and I HAD a bundle with Nationwide which included - Home - Auto (x2) - and Pet ALL FULL coverage. We set up AUTOPAY on all three. Home is bundled with our Mortgage and property taxes and auto/pet on a debit card. We had to replace the debit card and grabbed a statement to get a customer service phone number which happened to be for Pet insurance and reset AUTOPAY on the new card. About 4 months past and we received a demand notice from a collection company on behalf of NATIONWIDE, wait, what?

I can certainly state that their cute little song, "Nationwide is on your side", was far from true for me! Went with them in Sept. 2017 for home and auto. Had a terrible time with them for homeowner ins. Underwriter wanted repairs done within 27 days, tried contacting her to discuss this and she did not return call or email, then I was sent a notice that I was being dropped almost within the same week of getting notice for repairs!

Nationwide was easy to deal with when they were merely collecting premiums from us for 26 years. We were loyal, never shopped our policy once. But when we experienced a major loss due to storm damage, Nationwide was very clearly NOT ON OUR SIDE. Their claims process is utterly unbearable. We have always liked our agent and dealing with Nationwide, but this process has left us heartbroken and disappointed.

On 7-24-2017 at 1:25 AM a tornado hit our community in Stevensville MD. Our home sustained heavy damage from multiple trees falling on our home. After settling ourselves from the horror and shock of this tornado hit we began a long process of recovery. At first the insurance company was good. They arrived quickly, gave us money to house ourselves in a hotel and to purchase the essentials. The adjuster stated that we probably had $30,000 to $40,000 in damage and would be 8 to 12 weeks before we could be back in our house. A rental home was arranged where we live now - 3 months to the day later.

Three months ago, the crawl space (basement) of our NEW home (purchased 7/2/2017) was flooded by a broken water pipe in our crawl space. We notified the plumber who installed ALL of our plumbing. The plumber in turn notified his contractor's insurance company, Nationwide Insurance. The plumber's insurance company, came to our home some two days later to investigate (examine) the flooding damage to our home: ALL of the insulation in the floor (crawl space) was destroyed and had to be removed.

After a recent hail storm, an adjuster came to the house and told me to use "scrap" siding from the front of the home on my other damaged side. They told me "cushions come with" outdoor furniture so they would not cover that either. Every step of the way working with them has been a BIG hassle. Another adjuster came because I complained, she noted more damage, and then promptly quit the company without writing anything in my case file. A third adjuster came out and was so hostile it was unbelievable. You cannot get anywhere with this company when there is damage - their playbook is to pay as little as possible to their customers and provide less than zero customer service.

We have had Homeowners insurance with a company called Allied for over 30 years including through three separate forest fires in Colorado. In that time we've had no claims and always paid on time. At some point last year, Nationwide took over Allied. Apparently someone drove by our house and took pictures of our house and surrounding area. Within the year Nationwide canceled our house insurance based on their claim that we have trees 100 feet from our house. 100 feet! It is impossible to not have a tree 100 feet from your house in most parts of Colorado. There were no options to rectify the situation or any suggestions for mitigation; we were just dropped like a hot potato. We had one month to find a new company.

I had a termite bond on a house that I purchased. The bond stated that there was no previous or current termite damage. Nationwide insures these companies for things such as this. My purchase depended on this report clearing the house of such damage. When we got in there, we discovered that the house was completely termite eaten from top-to-bottom. We had to replace the whole structure from the rat sills, floor joists, wood flooring, wall studs, top plates, and part of the roof and spent over $65,000.

This company has lost its mojo! I have been with Nationwide for 15 years. Let's talk about the homeowners policy first. I lived in California and my house there was insured by Nationwide. Then I moved to Oregon and bought a house with husband. Nationwide said I had to insure our house in Oregon with them because it was my primary residence, REALLY! Ok now let's get to the car policy. Keep in mind I've been with Nationwide for 15 years, no accidents or any claims but every 6 months my premium keeps going up. The liability limit is low, dear Lord what if I got $500,000.00. I wouldn't be able to pay the premium. I didn't even call them to get an explanation for the rate increase, I just dropped them! And sent them a letter telling them to put their policy where, well you know!!! I've now got excellent coverage with a lower premium with, DRUM ROLL PLEASE - GEICO!!! Woohoo. People Drop Nationwide and Hit Them In The Pocketbook!!!

So beyond angry, I don't even know where to begin. We buy a house, call up Nationwide and get a quote. Quote sounds good so we go with them. In the meantime, HUGE mistake! They decide to come by our house one day while we're at work (that's what most people do, work) and decide they want to say that we're not living there. #1 who in the world are you to say we're not living there? We moved in the day we signed papers, the lazy person obviously just seen no car in driveway and deemed it that we didn't live there, which is beyond bull crap!!! #2 if you had any reason to think we weren't living here, you should have asked.

We had homeowners insurance with Nationwide for over 30 years with one claim over the entire period. After a morning storm, we called Nationwide to get an estimate for the damage. It was 3 weeks before they sent anyone to our house and the first thing the adjuster said when he got out of his leaking car was "Nice roof" making a reference to our only previous claim.

They are good at helping on certain things. They call and check on you. Some things they aren't that great on. Other than that I can't really complain.

Terrible Adjusters!! Terrible Service! They avoids phone calls, gets rude with an attitude and does not return calls or update the client. I have been a customer with them for over 20 years and the treatment is horrible. Once the claim is resolved, I will be switching companies.

My homeowner's insurance has increased 191.00 in three years! I have never filed a claim for anything! I'm now going to compare and change companies. I will ask about their policy on increases on both homeowners and Auto insurance!

I just called my Nationwide agent to see if I could get an inspector to come look at my roof for hail damage. Immediate response: "Before we get started, and if you want to file a claim, I want you to know that you have a 1% deductible, so your part before we begin, is $3,300." I'm currently looking at any 'policy changes' which would have changed my (grandfathered in - I thought - as a 20+ year customer) $500 deductible to 1% of my home's value. I certainly didn't agree to the change. I was given an 1-800 number to call in the event I want to file a claim. My home/auto/other Nationwide premiums continually go up - even though I haven't any tickets, claim filings, etc. I'll be shopping for a new Insurance company due to Nationwide premiums, service, and changing my roofing deductible w/o appropriate discussion and/or communications and/or my approval if applicable.

After calling customer service 3 different times and each told me my renters insurance would not cover my loss, I hired an attorney who said they had to open a claim and he spoke to them and they opened a claim. 3 months later still no word on the claim. We provided them with the information they requested. They haven't denied but have not made it right. They are ignoring me. My attorney said after 6 months we can take them to court. This is a game! What is the point of having renters insurance if when you have a disaster and lose everything they leave you empty handed? At Christmas we had no tree, no furniture, no decorations, only the new beds that we borrowed money to replace after being in a hotel for several weeks then to moving to new rental. I tried to submit a claim in September and it is now Jan 30th and we are without many essential things still!

Through strong storm my garage ceiling fell over my car that was parked there! I have two claims. Car & home. The adjuster for the car took her sweet time & showed up 4 days after & was late about 4 hours from the time of our appointment. She has not down a thing! The adjuster of the home came on time but 4 days late! He reported everything to the main office but the guy who reviews the adjuster documents is declining everything! His name is Ray **. The most dishonest, prejudice, hateful, full of complex man ever. I am so disappointed with these people & this insurance co. I will definitely will change my insurance after these claims pass through! Please do not join the Nationwide insurance!!!

Horrible, deceptive and sloppy service is exactly what I have received so far from Nationwide insurance services. I have been shocked and disgusted with their lack of service, and from my perspective, saying Nationwide is on your side is a blatant and bold faced lie. So the situation was that one night, my neighbors tree, which is been hanging over my house for some time, fell down ripping a giant hole in my roof and landed in my bedroom/office. I had been sitting at my desk working on bills about three minutes before the tree fell. I got up to get a snack and that's when the tree landed on my house and it sounded like an explosion. A giant branch landed right at the chair where I had been sitting three minutes earlier. If I've been sitting in the chair when the tree fell, it would've hit split my head open and I would not be writing this today.

I am a General Manager of a roofing contractor in Denver Co and selected certain areas to locate homeowners who might have hailed damage property from some of the hail storms this year. If they are either unaware or were turned down by the insurance companies claiming not enough damage, that would be preposterous for these areas? I have seen enough physical evidence from the hail storms in 2016. The areas we have seen are literally catastrophic. NO claim in these areas should be declined? My complaint is with Nationwide who has denied approving a claim on 5 out of 6 structures that 4 of which has taken over a month to basically get an inspection done and that had to be done by an engineer hired by Nationwide.

Nationwide is truly a wicked company. Their insurance adjusters are worthless people with no conscience. I don't want to write what happened but I can tell you this. It happened three years ago and I will never, ever fail to tell any prospect looking into this company to beware of the bad service they have provided me.

The underwriter would not disclose the reconstruction details, so the lending company wouldn't want it. When submit the cancellation through DocuSign (which has digital DocuSign envelope ID), 4 months later they would claim never received it or associated with the account, and insisted the cancellation is due to non-payment initially. Even sent the non-existing coverage to debt collection agency. That would be another branching headache to deal with.

After experiencing premium increases renewal after renewal, my Nationwide agent convinced me to sign up for their "SmartRide" program to record my driving and to qualify after the program is completed up to 40% off my next premium renewal that would stay in place as long as I had the policy. For those who are not familiar with this program, you install a device in your auto that tracks your driving for several months and records any incidents that they would consider would make you a higher risk customer. You get a weekly report on how you are doing and what % of a discount you are eligible for on a week to week basis.

I have a list of damages that is over $50K dollars in damage with my home and business. Nationwide wants to give me $1K (over phone talking with ED). I have been with them for 40 years. I am a widow. Just went through Hurricane Mathew and we are in a emergency zone. I called my local agent at Beach Nationwide in Savannah - Matt. He didn't even respond. We are in desperate need of power, tv and internet. I lost 6 trees that fell on my deck, fence, roof, porch, etc. My pharmacy lost closed 10's of thousands. I have been in tears for over a week. We lost our refrigerator and freezer. Downstairs flooded. Windows broke. We are devastated. What do I have insurance for if they are not concerned about their customers.

On July 4, 2012, a hail storm impacted the Murrysville PA area with 1 inch hail. This storm took its toll on a large number of roofs including ours. At the time, we had Nationwide Insurance and filed a claim for the damage. The Nationwide Agent, Alan **, appeared and told us they would never pay for our claim after glancing at our roof from our front yard. They did deny our claim and we filed an appeal. Nationwide sent a roof engineer to investigate our claim and he did find hail damage however Nationwide again refused to honor our policy. We filed suit however since we did so beyond the 1 year statute of limitations within our policy, we will lose our case.

I have had Nationwide since 2000 when we purchased our first home. They were recommended when we signed our mortgage. We started off paying $330.00 a year for very reasonable insurance. This quickly went up to over $800.00 yearly for the exact same coverage without our knowledge. It is now 16 years later, our payment always went into escrow so we never knew about the changes until this year. When I called to cancel with Nationwide they offered us pretty close to the rate we gave them back in 2000. Why now? Why take advantage of us for 16 years and not value us as a customer?

Nationwide sold me a bill of goods when my agent proposed I consider using their commercial policy for protecting my condo in the event there is interior damage to the condo. 3 years into the policy a pipe burst in between the wall facing the hallway and my utility closet. Nationwide stated that because the water originated from the external side vs. internal / interior wall to the condo the policy does not cover this event. The building / HOA maintains a policy for such circumstances, however there is often a huge deductible associated, which oftentimes is a shared expense to the homeowner(s) should a claim is reported. In my case the total deductible came to $5000 (out of pocket) shared between the owner below my condo unit and me.

Horrible company to deal with. I was unfortunate enough to have a major mitigation company to deal with a water leak from above the ceiling. They did a south of the border job of mitigating the damage. I had Nationwide rep inspect the site and then had 2 of their "preferred contractors" bid the job. My own contractor wouldn't touch it because of previous problems with Nationwide. The bids were ridiculously low. They failed to acknowledge major amounts of work required. I called the Nationwide rep back out to point out the deficiencies. She merely stated that any additional work would be dealt with on a case by case basis. NEVER ALLOW THIS. Get an accurate baseline bid first.

I had nationwide policy for my auto (4cars), home and 2 commercials for past 10 years paying over $5K/year. There was huge hail damage in my neighborhood. All my neighbor's insurance (not nationwide) have covered and repaired all their damages (roof, siding, gutter) but nationwide rejected almost every damages at my property. Contractors & I provided pictures of hail damages from roof and outdoor AC but based nationwide experts, all damages have been rejected. They ask me to get HVAC contractor to indicate the location of AC leak and if it is due by hail damage. AC contractor has charged me over $200 and indicate the location where it was leaking (from hail damage). I then submitted the report to Nationwide and they still rejected the claim without paying me back for the report. Just wanted to share my experience with Media. Hope this helps your decision.

I was recently notified of a $100 a year rate increase on my Homeowners policy by Nationwide. The reason was something on my credit report. I have a 770 credit score and have been a Nationwide customer for 25 years. I wonder how many others are overcharged this way and don't notice it because it is handled through escrow. I got a better policy for less money through another company. Nationwide is not on your side. I wish that I could spend millions on lobbying.

My 83 year old mother has been insured by Nationwide since the 60s. She returned home from rehab to find a damaged floor from water leak. She called Nationwide and they sent a crew to dry the area. This was followed by a contractor who tore the flooring up. It was at this point that an adjuster came out and ordered the work to stop, stating Nationwide would not cover the claim. The adjuster should have assessed the situation prior to any authorized work. My mother did not approve or ask for her floor to be removed. Now she has ambulatory problems and a damaged kitchen floor, unable to fully use her kitchen.

Sandy -- we got hit. We live on the south/western part of Long Island. They came promptly but denied a good portion of the claim and specifically the back up portion of the policy. They paid part of the relocation and blamed the power down on the flood and not on the wind. They managed to twist and bend the facts in order not to make payments. I need information from whoever can help identify whether or not they paid for back up insurance. In addition, after an accident by car did you experience an unusual increase in premium?

Nationwide Insurance/Duffy Plumbing and Heating, Brian and Erika Duffy, Honesdale PA 18431. Duffy Plumbing and Heating was recommended by our General Contractor on a project known as the Anchor Building Project, the revitalization of Downtown Honesdale by the development of a Data Center to bring Business Class Broadband to Wayne County PA. He was first contracted to install the plumbing system in the building. He put the system in but did not put the clean out traps in properly. He then demanded full payment for unfinished job. We had to get another plumber to finish the job.

I've been a loyal customer for many years and have almost everything under Nationwide. I've been faithfully paying my premiums and have never had a claim. In November of 2015, I had water in our finished basement due to a leaking refrigerator hose. The claims process is horrific. They first tried to bully me into thinking the damage came from ground water. The inspector they used was lazy, the remediation company they used was lazy and all Nationwide cares about is themselves and how much money they save. If you have a choice, change insurance companies asap. It was the worst customer service experience I've ever had.

Do not get insurance from Nationwide!! I recently had my roof damaged from hail, they gave me so little money I feel like I have to get a fly by the night roofing company that will not be there tomorrow... I had hail damage 7 years ago and was insured from AAA. They were great! They got my roof and a/c fixed with no headache at all... Nationwide has been the exact opposite!!!

I have been a loyal Nationwide customer for over 20 years both home and auto, premiums paid every month as required. Never really had any problems with them until March 2013, I had a house fire and my home was a total loss, the first realization that there was going to be a problem was the adjuster said "Why are you insured for such a low amount?" I told him I answered a bunch of questions the agent asked and even questioned the amount but he (the agent) stated "Don't worry you have replacement coverage," well the reality is, replacement coverage is basically a small portion of the policy limit 20% to cover what they call replacement coverage, the real problem is when an adjuster lowers the value of a home by manipulating the square footage just to obtain a lower rate. When there is a loss it creates a huge problem.

Had damaged electrical service after a tree came down in a storm... My claim was promptly and fully compensated by Nationwide. I have been covered by this company for 40+ years... For both auto and home and have declined offers from competitors. The local Nationwide office in my county has always been quite helpful with numerous non-claim issues.

My boyfriend had a fire in his garage. He contacted the insurance company while the fire fighters were here on July 1st. His garage still is not finished. As of 5 months later the garage still has the smell of the fire. A cleaning company called Proclean came in and cleaned the whole house since smoke went through the house as well. The house did not have water for a month and 4 days, but the cleaning company still came in and clean with no water in house. They brought water bottles to clean. The cleaning was not done very good. His house is about 3,000 sq ft and they spent 3 days cleaning from 10am - 3pm. Instead of using companies in our area they used companies that had to drive 2 and half hours away to come here.

I would recommend this family of agents to any and all peoples. We have been with them for 35-40 years and knew the parents who started the agency. We have found them all to be honest, reliable and truthful. We bundled our house and cars together with them. We've only had very few claims over the years and they have been handled quickly.

This company is one of the best out there. Very affordable and they really come through for you. They called me to make sure I was alright and if they could do anything for me. Told me to call if I just wanted to talk. What company does that in this age and time?

It's a good homeowner insurance, I highly recommend them. They cover almost everything. They answer any questions you have. I pay a reasonable amount every three months. The only problem I have with homeowner insurance is they recently went up. I will be addressing this issue with them. Other than that, everything is ok.

Nationwide insurance company has a good reputation of providing good feedback to me as a customer of what I want in my home coverage. Every year I see the information. If I have any questions they provide the answers pretty fast not having me wonder if they know what they talking about.

Fire, very minor and was only offered $35 for our sofa which was damaged beyond repair.. Wish the agent had explained replacement costs to me further vs the cost of a new couch. I did not want to rip them off but a $35 one? I guess I should throw out a sofa every couple of years regardless of its condition and usability.

I have been a customer with Nationwide for twenty years. I've only used it twice. When my neighbor's tree fell on my house, their insurance handled it. After months of have a hole in my roof and not being happy, I made a call to my agent. He was at my home the next morning. Went back on the roof and found damage they had not included. After his inspection, a check was written to me and a new contractor number.

I have homeowners and auto insurance with Nationwide for which I receive a nice discount. It has been a great experience with Nationwide and would never go with another insurance company. Any claims I have made with them it was taken care of very quick and very fair. I have an agent who only works for Nationwide and does it all with one phone call. Any changes I want to make or questions I have it's down with no problems. I pay my premium on their website which is very easy to do and of course I can call my agent to fix a problem I have on the Web. They have been one great company to deal with!!!

We have had a great experience. Claims have been handled in a timely and hassle free manner. No complaints here! Our experience with Nationwide has been easy and positive. We are kept informed about our policy and everything else seems to take care of itself. When we did have claims they made the process as easy and painless as possible and got everything taken care of.

Nationwide has been great to work with. Very knowledgeable and helpful when it came to setting up the policy. I was unsure of how much coverage I should have and we sat down and went over all aspect of home ownership and what coverage and amount was best for us. They are also very friendly and courteous and respectful. I never once felt like I was dumb or ignorant to insurance, they helped me feel comfortable all the way. I would recommend Nationwide to anyone, but be specific about your needs and don't be afraid to ask questions, for they have the answers.

I like dealing with Nationwide because they put the customer first. Whenever I call them about a claim they always resolve the problem that I am dealing with. No matter what I have an issue with, Nationwide seems like they have all the answers. This company is one of the best brands for any type of insurance. They say what they mean and give you an accurate solution to your problem.

So far we haven't had any negative issues with our home insurance company. They're always quick to answer questions and explain things very carefully. Even when we were unsure about the level of coverage we actually had they were wonderful with answering questions and talking about any other policies that might be a better fit.

I pay a higher premium than others I have asked. I bug my agent about it, to no avail. Any homeowner claim I have ever made with them was long ago and I remember little. I don't remember the outcome but it hasn't left a bad taste in my mouth. My auto is bundled with it and we have made several auto claims. I am so satisfied with them about their treatment of us there that I have nothing but praise for the company and would never leave [almost].

I never had to use it and it is very expensive. Every year the premium continues to rise. Plus the things that aren't included is ridiculous with no replacement cost.

Who better to insure our first house than the company with whom we've insured our vehicle and various rentals over the years? When we did have to file a major claim (stolen car), Nationwide was right there. A few informational phone calls and we had their check in our hands in less than two weeks... In an amount much higher than we expected! As a military family, we move A LOT. It's good to know that "Nationwide is on our side" every step of the way. I would recommend Nationwide WITHOUT RESERVATION to anyone looking to buy homeowners insurance, or any other type of insurance that Nationwide provides.

It's good insurance. Just wish they had more flexible policies instead of only selling replacement cost insurance. Their representatives are always friendly and helpful and answer my questions. If I could afford it I would get all my insurance at nationwide, I think they are the best. I also love that I can check my bill and many other helpful things on their website. It's easy to use and convenient.

I feel lucky I had never had to use it, it covers all the elements of living here South East Houston TX. Fire, Water and many many more at a very affordable price with the Bundle I have.

Nationwide is a convenient insurance company. They have many locations and are internet friendly. The people who I have been in contact with through the company have always been courteous and helpful. The prices seem fair.

I have been with Nationwide for home and auto insurance for over 25 years. I have only had to file one claim on my homeowners. I had a new roof put on after a tornado hit close to my house. They are great.

I have been a customer for over 25 years and I'm very satisfied. My claims have always been handled quickly and to my satisfaction. I would highly recommend this company to anyone who is looking for insurance.

My Nationwide insurance is reasonably priced and covers all I need it to cover. I have never made a claim so I can't make a judgement concerning their claim processing ability.

They didn't give me enough money to fix an accident. A pipe broke in my kitchen and flooded the house and below the house. It was expensive getting a plumber. It took about a week after I contacted the insurance company to call me and make an appointment to look at it. They gave me an estimate to fix the floor and cabinets but it was not nearly enough.

I had to have new roof put on my house due to storm damage. They were great. They sent an adjuster out quickly and he explained every step of the process.

I have been very lucky given weather conditions, but my family has always had Nationwide and it's almost a family thing! Have several different policies to include home owners, automobile, and my father has life insurance and also has them for all his needs. Had to use Nationwide about ten years ago, regarding a claim, was easily and quickly taken care of.

I had a claim about 2 yrs ago, first ever. They promptly sent an adjuster to my home on A Sunday! He took charge, had a company there within an hour who started repairs immediately. When we had trouble with a contractor they handled everything.

We fortunately have not needed to file any claim or claims with our recent homeowners insurance company – Nationwide. Cross your fingers as Halloween is just a few days away on a Saturday night as well. As I said we haven't need to file any claim so far but our homeowners insurance company seems to be on the ball so far. We have had some not so fun experiences in the past. When we had kids living at home, especially teenagers. Something always seem to get broken, mutilated or destroyed. A few claims such as broken window happening as kids were playing baseball seemed forever to get processed.

I am very happy with Nationwide. They have always been there for any needs. Happy to say I never needed to use them for any type of disaster, but do believe I would be very satisfied with their service if the time ever came. I have found them to be the most reasonable in pricing with the best coverage. Only had them for about a year, not sure what else I can say. Overall, my opinion is this is the best.

Very helpful in getting what you need and not what you don't need. They are in the business to sell insurance but not make you purchase what you don't need and still be covered for what you need.

It is relatively easy and painless; however, the company recently parted ways with my local agent and now I must rely on a 1-800 number. Also, I think the premium is a bit high but I've been with the company 17 years. I cannot comment on the claims process because I never filed a claim. Changes were easy to make thru the local agent and were done timely. Whether that is true in the future without a local agent remains to be seen.

I had car insurance, property insurance and a renter's insurance policy with Nationwide. I moved out of state and didn't renew the small renter's policy. Shortly thereafter I was getting collection notices from an agency representing Nationwide. I will be changing the rest of my insurance and so should you.

I have used Nationwide for over 10 years and I have been well satisfied with the service I get from them. They are reliable, trustworthy and offer good communications.

I have had my home and auto insurance with Nationwide for 1 year. I have always paid on time and have not had any insurance claims. Yesterday, I received a notice of cancellation for my home insurance. The reason for cancellation, "log siding, too high of risk". Really?! Log siding is too High Risk? I live in town less than a mile from the fire station. The home is 2x6 construction with log siding! Needless to say I will be cancelling my auto insurance with them ASAP! Thanks Nationwide! I see who's side you're on!

I have had my homeowner's insurance policy with Nationwide since June 1995; that's 20 years of premiums that total approximately $24,000. Prior to my recent claim, I have had only one other claim to cover damage to my home from crippling ice storm in 1999. To their credit, Nationwide processed that claim quickly and quietly but then again there was not a home in my subdivision without damage, so there was little doubt in their part of what had happened. My son, who is diagnosed Bipolar, was robbed at gunpoint and lost several expensive electronic/digital equipment. He was, unfortunately, off his medicine and experiencing a manic episode; so his recollection of the events was not the clearest and his ability to explain what happened was not reliable. On top of this, he was jailed several times, among other extenuating circumstances.

I have been a loyal customer of Nationwide for almost 25 years. I never had any claims until 2013 when I lost over $40,000 property. My claim would have only paid 10% of the loss, less my $1000 deductible, which meant they would have only had to pay me a pitiful $3,000, but they chose to turn their backs on me, denying my claim... after all those years of loyalty. I now consider them a joke. It was a critical point in my life, placing a real burden on me. I have been gradually phasing them out and can't wait to be rid of them forever. I regret ever having given them my business.

There was an attempted break into my property via my garage door. The garage door was damaged with a crowbar and was sticking out of the wall by 2 feet. The garage door was pulled so far out of alignment that it is non-operational. I filed a police report and contacted Nationwide home insurance who I've been a client with for several years with no claims during this period. Nationwide sent a representative from a garage door company, he took photographs and made a report. However, I received a letter from Nationwide indicating that even though my garage door is covered in my policy they will not replace my door. I am a senior citizen and now have no security on my garage. Nationwide are "not on your side" as they claim in their slogan. Do not insure your home with them as they do not conduct themselves ethically.

It's all fine and friendly until they have to payout on a claim. Having a Nationwide Insurance policy is as close as you can get to having practically no coverage, but still being required to pay for the privilege.

Several years ago, I noticed a leak next to my fireplace, water on my carpet. I hired a contractor to find and repair the leak, which was a repair to my roof. Everything was good until several years later when I noticed water was entering my home again. Once again, I hired another contractor who told me that the was coming from in between the slab and brick next to my fireplace. Again, I hired a contractor and he sealed the area that he determined was causing the water to enter my home. The leak came back so I hired a third contractor that examined the area and saw no interior wall damage yet his meters indicated that there was moisture in the area.

Nationwide is not on our side. They do as little as possible and do not communicate or follow up on any matter. 5 months later, water and trash still remain in our home because their preferred water damage restoration company hasn't finished the job. How can reconstruction start with my preferred reconstruction when their preferred reconstruction company isn't going to get the other part of the job. We were told there would be detailed and open communication throughout the process but initiation was always on our end. Even when the roll off dumpster was filled, they joked about taking the rest of the wet trash down the street to another dumpster... Well, that wasn't a solution. So it remains at our home. By the way, Nationwide's preferred restoration company is Total Construction in Omaha, NE.

Nationwide is trying to keep $110 for a policy I had for the total sum of two days. I told them BEFORE I paid for the policy that I would be canceling it as soon as I found a better rate and they want to charge 10% of my premium for the cancellation. NO ONE TOLD ME THAT I WOULD BE CHARGED THAT AMOUNT UNTIL I HAD ALREADY PAID. They are criminal and greedy **!

Looked at my roof with 4 inches of snow on it and tried to tell me it was fine. After I insisted on another adjuster they gave me enough to patch it. Now when it's bad again they want to send an engineering firm out to inspect my house. 8 years after they have been taking my money. Anyone else?? I'm thinking class action suit?? Anyone??

Last Jan, a windstorm came through central NC in which my truck was damaged from a tree that fell and limb broke free from. The owner of the tree was insured with Nationwide, not on my side insurance, who to date, has not contacted me but his insurance has contacted an attorney and treated me like a dog; all of which Nationwide cannot answer a simple question relating to the claim which would prove they acted in good faith and neither has their cheap one-sided attorney; who has only sided with the insurer and not fully or fairly investigated this unlawfully denied claim. I would recommend not having these people for your home owner's insurance, I don't and never will.

A contractor doing sewer replacement severed our sewer line and forgot to reconnect it. The result was 8 inches of sewage in our basement for 4 days. The contractor ignored our calls to fix it. Nationwide, the contractor's insurance has delayed payment for 3 months by saying they didn't get our claim along with the list of damaged items. They asked for the list 3 times. They won't answer my phone calls or e-mails. They offered us a little more than half of what we are entitled to. We refused so they offered us $2000.00 less. We had to replace essential items to the tune of almost $6000.00. From what I read and hear from other people who have had to deal with Nationwide this is the norm for them. Payment is delayed for at least 4 months. Nationwide is not on anyone's side.

This company has been illegally taking money out of my checking account for almost a year without my knowledge b/c the policy was cancelled by me in 2014. Since I wasn't aware that the payment was still being taken out in 2015, I called to request a refund of all of my money and they refused, stating they do not owe me any refund b/c I shouldn't have waited almost a year to contact them. I was only aware b/c I received an email stating my payment was going to be taken out for 2015.

I am in the appraisal process trying to get paid for a claim Nationwide denied last year. It is about a $60,000 claim. Evidence that this is a valid claim and should be paid is overwhelming. Nationwide has already paid thousands to defend the denial. The agent is very arrogant knowing Nationwide will never pay this. I hired a public adjuster that charges nothing up front but gets paid 25% of the claim if successful.

I received a letter stating that if I didn't take the branches from touching my roof and put a rail up on the deck where my pool entry exit is and if I didn't remove "debris" from my yard, my insurance would be cancelled as of March 29 of this year. I was rear ended by a tractor trailer (doing 65 mph and I was stopped) last October 21st and have been out on disability since that time. I was hoping to have been back to work by now but that doesn't seem to be happening at this point. I have been insured with Nationwide for almost 20 years now and filed only one small claim in that time. Now they want to cancel my insurance because I can't get out and do the stuff they want me to do because of their new "Safe Home" program. Safer Home how about we get rid of the electricity and the bath tub and the stove and geeze even the toilet too and then our homes will be really safe then.

Never filed a claim/increase in premium. Just received notice that premium was going up $20 per month! Only explanation given was "prior carrier discount decreased."

Winds peaked at 75 mph in strong gusts with rain, it knocked two large sections of fence. I sent pics to Nationwide. I was called. I did the best I could explaining damage, but I'm mechanic not a fence person. A week later I was called and advised that I would receive 300 dollars after 500 deductible. I explained I couldn't get a company to come out and prop fence up for 300 in California. I would use a 1/4 of that in dump run. I asked, "Will this raise my policy monthly payment?" The agent said this wasn't her expertise.

Our roof is about 14 years old. We moved in 2004 when the roof was only 3 years old. In 2013 we had strong wind and rain that damaged about 50 shingles. We were with Liberty Mutual then. They only offer us $300 for the repair. Our deductible was $500. We did not take advantage of the claim fearing of our insurance premium might increase, so I bought shingles and repair it myself. As of today the roofer that came with the adjuster said that the roof need not be replaced and that it was pliable. Keep in mind this is in February 2013. It's cold out so I do not know what he means by pliable.

The person who's buying our home reported to their agent that they called Nationwide to obtain a quote for Homeowners only to be told that they could not write coverage for the home for him because the property had multiple claims. When my husband and I get this information we are totally perplexed because we have had only 2 claims in 15 years and can be verified by Chubb Group of Insurance by request of a Loss Run.

I have now been in temporary housing (a small 2-story condo with no furniture in some rooms) for over 5 and a half months for a job that should have taken 5 weeks. While I was out of town on a business trip, the faucet in my sink failed, causing water damage. I also have cancer. As a result of chemo, my bones' density has been impacted and I need a new hip. I currently walk (barely) with a cane. I cannot get the surgery I need until I get back into my one-story house. I cannot get back into my house because Nationwide simply cannot settle a legitimate claim in a reasonable amount of time. I am 57 years old, I've never had a claim before, and I simply cannot believe what a nightmare this is.

Eric **, the adjuster, was very professional and dedicated throughout the process. I was able to get a new roof quickly after filing my claim. Really thankful for all his work! Great and positive experience.

On July 7, 2014, while on vacation, I received a call from the police department that my house was on fire. Upon arriving, I discovered that a lifetime of memories and memorabilia was completely destroyed. The fire marshal blamed an electrical appliance, i.e. a room air purifier, in my son's room (he has asthma) as the culprit. I filed my claim the same day with Nationwide. Believe it or not, the Red Cross showed up before anyone from my insurance company did. When Nationwide responded, Warren ** showed up and declared the property a total loss, as did the Aberdeen Fire Marshal. Mr. ** put us up in a hotel, was most courteous and professional. Something you don't expect from Nationwide, as we have learned from experience.

I contacted the national number for nationwide in order to apply. The agent accessed the listing service and downloaded pictures from the sales listing. After reviewing the pictures, she asked me really unprofessional questions like, "Why is your house so expensive?" I explained the realities of the DC real estate market and shrugged things off.

Last year Nationwide decided to do a courtesy review of our (2) homeowners policies. 1 for our home, 1 for a house we rent out. They raised the coverage for both properties which raised my premiums and told me I either pay the higher premium or get another insurance carrier. Also, this "courtesy review" came with a list of conditions that had to be met before renewal. Some cost me money, some were stupid, for example: "trash on the front porch/safety hazard". I contacted the tenant and he had 3 water jugs on the porch the day of the inspection, waiting for the water man to replace with full ones. Same thing as other comments posted on this site, it was a big hassle trying to get pictures of the completed items. They would not come out and re-inspect, they said it was my responsibility to prove the items were addressed. Then the local insurance office started giving me problems, treating me like I was the problem. When I called Nationwide corporate, it was just as bad as the local agency. What compounded the situation was that over the 17 years with nationwide, I bundled all my insurances with them. What a hassle to leave, I would not recommend this company to anybody! Beware

I recently had braided water line burst, 16 days to hear from company after reported. Was told personal things are not worth anything. Their adjuster wrote they sent out cleanup crew sprayed for mold. This did not take place. Asked to have it changed so paperwork was correct. The adjuster left and said we don't have a claim. I think lawmakers should put some laws in for us instead of all for them. I would never use Allied Nationwide again. They are a dishonest company. I am looking for other insurance.

I shopped around for homeowners insurance when my last contract was up and liked the price I was quoted by Nationwide. But then came the headaches. They wanted the trees trimmed, and a few other things done. Okay, I did that. Then they wanted me to photograph the whole place for them. Fine. They didn't like the pictures, so I did it again. They still didn't like them so I did it again. About the time I was ready to go elsewhere, we agreed and wrote the policy and I paid them. About a month later they sent someone around to "measure the house" they said, and several weeks after that they called me up and canceled the policy stating reasons that we'd already covered and agreed upon. Now I have to go look for insurance all over again. I'll never deal with Nationwide again.

Filed the claim 8/7/14. The first pictures of the entire damage and as many individual pictures of damaged and destroyed item as I could reasonably find on August 12, 2014. August 13, adjuster asked for the list of items to be split up and put in a Word or Excel file. August 17th, 2014, I sent the revised list in an excel file and asked if there was anything else I needed to do. August 20 emailed adjuster to confirm that receipt of the file, Adjuster replied that he had received it and was reviewing it. August 29th, 2014 emailed adjuster for update - no response. September 4, 2014, I emailed again asking for an update. Adjuster responded that he needed to have someone come and investigate. Ok come and investigate a month and umpteen rains after the fire, but please just do something on this claim.

I had painters paint my home a few years ago. The first rain after they had left water was leaking heavily into the garage. I called a Roofing and they made a repair to the flashing on the corner of the garage where it exits into the gutter. During the next rain, we did not notice any leaking into the garage. Fast forward - My wife and I are adding much to the front of the house where it meets the garage. I notice a small hole in the cedar window trim. I touch the area which looks fine on the outside but is springing back and forth with no support behind it. I call a Handy Man service who removes the siding and reveals the damage. The damage was to 4 exterior studs, the OSB, Insulation, Window Trim, Sill, and Siding. I put a tarp over the affected area until repairs could be performed. During the next rain, I went outside and noticed a small amount of water was spilling past the gutter onto the front of the house. This was the exact location where the flashing repair was performed as mentioned above.

We purchased a homeowner's policy through Allied Insurance, DBA Nationwide, in June of 2013. The broker we purchased the policy from was Tier One Insurance/Ahi Group; the agent was Kyle **. We were originally quoted $1098.81 for an annual policy, and we can provide documentation of the quote. Allied sent a bill to First National Bank of Omaha, our mortgage lender, for $1355.65. I immediately contacted our insurance broker, and he stated this was a pricing error. Kyle ** assured me this was our quoted price for the year; moreover, he stated the policy would not increase to this amount at our renewal date in another year, and if we had a policy increase, the only increase would be if Nationwide had an overall increase for all of their policy holders. Kyle stated these increases are usually in the 5% range when they do go up. Although First National Bank of Omaha paid out $1355.65 to Allied, we received a refund check for $256.84. This amount was deposited in our account on 07/31/2013.

Back in June 2013, my family suffered a house fire. I can go into a lengthy and horrific story of what has happened, but will give readers the best summary I can. The original Claim Adjuster became hard to reach, no return calls, and only when I contacted the State Insurance Commissioner's Office, he finally called us back 3 months later. He submitted us a check for $113,000 for an estimate to repair of $160,000.00. He was also looking to use a contractor that has know to have committed fraud. This contractor's past clients had nothing good to say about him. While all this was going on, our house had been retaining water, no electric for sump-pump in basement, and mold growing throughout. The reports provided had no Hygienist or Structural Engineer attached to estimate of repairs. I had to fight for this to be done, which turned out to be that one foundation wall needed to be replaced and special handling of mold. This Claim Adjuster was moved from property to another department, but recently has been stated to no longer work for Nationwide.

I recently applied for a HELOC at Nationwide solely based on a quick review of lenders and their HELOC rates. Shortly after submitting and documenting my application, I contacted Nationwide because I had not received status of my application. The rep on the phone was courteous and, after reviewing his computer system, told me that the underwriting team needed a couple more documents related to my income tax returns and income which I immediately provided. Weeks went by and I then received an email indicating that they have made a decision on my application and that were unable to approve my application at this time. The email also said Nationwide would contact me by mail explaining its decision.

I had several leaks in roof due to horrendous weather conditions of a harsh winter. Lots of snow and ice compounded storm after storm leaving me with a lot of water damage in several rooms. I had been with this company for approximately 17 years and put my first claim in and was extremely disappointed with the service and outcome. I was denied any help for fixing my roof. Nationwide hired their own Engineer to write up a report to discredit my claim. Meanwhile, the Engineer never even went up on the roof where I had put a tarp to investigate why it was leaking. When I asked the adjuster for a copy of the engineer’s report, he told me it was not their obligation to provide it to me.

I have often wondered why there is insurance. You pay the high premiums. You do this so that you are protected when something happens. Unfortunately, if you do put in a claim they tell you not to do it. I had water damage from a burst pipe under my sink. It was a 5000 claim. All went well. I thought this was great. Nationwide took care of it. Then two years later, I had another water problem in my back bedroom which appeared to be coming from the roof/or the electric heat pump that butted up against it. Well, Nationwide told me not to put in a claim. That I was putting in too many claims, I could lose my policy. I ended up paying for the repairs myself.