Nationwide - Homeowners Reviews

Worse service ever that I had to contact the CEO of Nationwide to get a response after an inspection at my house three weeks ago. After I contacted the CEO, three Nationwide representatives finally contacted me today. Looking for a new Homeowner's Insurance Company.

After 25 + years and paying approx $100,000 in premiums, they dropped us for having 2 small claims in 4 years. That is absolutely despicable. We should all band together and do a class action suit. They’re a bunch of crooks.

Nationwide is a joke! They will have you waiting and waiting to be denied. They do not contact customers in a timely manner and won’t follow through on their promises. When things get messy they will pass you along to someone else who knows absolutely nothing. Someone who will lie and string you along as long as possible. Long story short, we pay homeowners insurance but still have a significant amount of hail damage that our coverage should pay for but this is not the case. Run as fast as you can! They are not on your side.

Buyer beware. Had roof damage from hail. Nationwide did not send an adjuster, they sent someone from Seek Now who did a 360 degree view of the roof. We also had two professional roofers with BBB 5 star rating inspect the roof as well. They both said there was clearly hail damage. Nationwide called me and said the pictures provided did not show any damage. That was a bald face lie. They offered a settlement of $703. I told them to keep the money. Currently actively looking for their replacement. Do not believe that Nationwide is on your side, they are on their own side. Will not do business with them again and would suggest you don't either.

The only thing they are good at is handing out non-renewals. 37 year customer, very few & minor claims. Dropped like a hot potato after filing a roof damage claim and they would only pay for 1/2 the roof repair (who ever heard of such a thing!?!?). Can't get any info to the top dog CEO - told that the CS rep was it, they have no one higher. That's malarkey! I understand it's a business relationship, but it's like being stabbed in the back by someone you trusted. Do not insure with them. They used to be good - not anymore. Run!

After 42 years of service with Nationwide I had to file a claim after a chimney inspection said I had damage to my roof shingles. I contacted a reputable roofing company, and they showed me pictures of hail damage and found water damage in my sunroom. I called Nationwide and filed a claim. They sent some young kid out to take pictures (my inspector came and showed him what was going on) he took pictures and left. I have photos of hail damage to my flashing, vent and my shingles as well as water damage to my sunroom ceiling. Nationwide is trying to say that my flashing is hail damage, but my shingles aren't. How is that possible? Now I'm trying to fight with them.

Nationwide is not on your side. 30 years home and auto, no claims. A hail storm dinged up my roof and now a window leaks and I am not covered? I have video evidence and their own inspector said it was definitely hail damage. Neighbors with other insurance are getting new roofs and $. Now I am being told if I don't make the repairs at my own expense I will be dropped. I have changed my auto and saved $800. They take your $ and don't help you when you need it. This company has a culture of greed and wants to take from their customers. Their first thoughts and words are no and how can we keep your money.

I initiated my homeowners claim in March- it’s now September. Almost 6 months old and still nothing finalized on my basic roof claim. Communication is horrible- like 30 unanswered emails and voicemails- They have even switched my claims representative and she is equally unresponsive- so frustrated- I will never do business with them again and I recommend you don’t either.

Stay away from Nationwide, I had a water mixer valve fail in the wall soaked the whole house. Then Nationwide sent out their water mitigation people and they waited and waited until I had mold everywhere. I called in another contractor and they said $58,000 to repair the damage. And this contractor has the highest ratings. Nationwide wide said $17,000 that's it. NOw I can no longer rent the house and am being forced to sell it without a kitchen or bathroom. Because Nationwide's people removed everything

The initial experience with Nationwide was fine. It was the surprise bill that was horrible. I had a security system Nationwide gave a discount. That was fine. The bad part was they needed documentation with in 60 days and did not let me know in any way (They said they sent an email that I never received). When they did not receive it I received no notice. Cut to 9 months into my policy and I get a surprise bill for $300. I do not know what it is for. I called and found out the reason. I then see if I sent the documentation today could the bill either be eliminated or prorated. Nationwide stated that the prorated amount would be $0.08 for 3 months of service. Nationwide math states that 25% of $300 = $0.08. If I cannot trust Nationwide with simple Math how could I ever trust them with my insurance. I left and will never go back.

They came to my house in January. Took pictures for the renew. We have to clean up outside and we have to tear our barn down or fix it with little notice after my family was in a accident black mailing to drop us if we do not comply. Avoid this company. They are cold. Kelly ** in the Xenia Ohio office is rude. She shows no compassion. Do not get this company.

I recently filed a claim for what I believe is obvious wind damage on my shingled roof. This was also attested to by a roofing expert and I thought concurred with by the Nationwide third party inspector. Adjuster fully denied the claim stating it was only wear and tear. The shingles are obviously creased. They refuse to review and refuse to grant a reinspection. I am a 40 year customer who has never had a major claim. Pretty bad that they are unwilling to work with me at all. Very poor service.

Nationwide had determined by drawing a map with a pencil, that our property is in a wildfire area. There had never been a wildfire remotely close enough to cause alarm. They cancelled the policy with no way to reason with them.

My parents have carried Nationwide for a number of years and their home office moved from the city that they were in. My parents are in their 80s and have been living in their home for close to 50 years. Nationwide dropped my parents home insurance over $143.00. They sent emails to my 80-year-old mother who is on fixed income about an increase in the payment. She doesn't do technology at all and instead of having the decency to call and get the $143.00 discrepancy resolved they dropped them from their homeowners insurance. When they inform me of this, I call to rectify the situation because they made their payments every month without fail they refused to reinstate the policy and quoted them a significant higher amount. Another example of corporate greed and not taking care of our elderly.

I have been a customer for 21+ years. I have made a claim for a burst waterline and was told it would be covered. Now I am being told a different story and they are not going to cover it. "Sorry you're not covered because the leak was for over a week." Really it was under the house and could not be seen. It's like many on here have said. "Nationwide is not on your side." I am cancelling today and encourage everyone to stay away from this company. I would put no stars but it wouldn't let me. Raise their prices constantly to leave you high and dry when you need them.

We have paid Nationwide Homeowners insurance for 13 years now. Our water heater busted and caused damage to our hardwood floors. They lowballed us and will not pay sufficiently to cover repairs. You will be forced to take them to court to make them pay. Be aware and choose some other insurance to avoid such heartbreak OR self-insure.

1. How can I see so many 1 star reviews yet CA says it is 1% of reviews. Out of 344 reviews; that would be 3.4 reviews right? I see 9 on the first page. What gives with the chart CA?

I own a 6 unit commercial building in Cincinnati--bad hurricane came and ripped a portion of the roof open, which of course created extensive damage to the inside of the building. As typically we filed a claim to help with the 30k worth of costs associated with the damage. They only disbursed $3k and said damage was due to other circumstances related to the building. ARE YOU KIDDING ME??? Garbage policy and insurer--State Farm would have been a better option--so disappointed--I warn you stay away from Nationwide--they look for reasons not to pay out on claims--scam insurer... Scam insurer. Beware.

Home was damaged by hail-- Broken glass caused for severe damage to our basement. Took forever to get an adjuster assigned and once he was-- indicated that they decline these claims regularly. Their goal is to take your money and never help. Even if they're the least expensive option (they're not) it's not worth it. They do not wish to help anyone. Do not do business with this company.

I had an incident in my after being away for 2 weeks. The pressure tank sprung a leak and sprayed water all over my fuse panel thus melting it. Which kicked the main breaker half way off thus cutting the heat. I notified them immediately, as you are supposed to. The first gentleman came and looked around then called a large claim because a bathroom pipe had frozen between the tank spraying water everywhere the bathroom sink was also. I had mold and warped ceilings cupboards floor boards etc. a real mess. When the the large claims guy came he kept trying to tell me I abandon my home. All my clothes, meds, Money, jewelry etc was there. He said she said issue was he told me I couldn’t do anything until the investigation was complete.

This is a review I wrote on a Nationwide broker/agent but it perfectly reflects the lack of character and integrity of the company and everyone that works there. I tend to trust people easily. I trusted Terry ** and that was a big mistake. I won’t stop trusting people as a result. I’ll just toss Terry’s name into the stinking garbage bucket of others like him that I have encountered. NBS Insurance Agency and Terry **, the agent and I believe owner, along with Nationwide Insurance Company, are a huge disappointment. It turns out that Terry ** has no sense of honor, is lacking in honesty and integrity and is a perfect example of how businesses turn against customers when it’s to their advantage, refusing to do the right thing. Terry will turn his back on you if it suits him.

I've since moved on to greener pastures but I do remember how enthusiastically they raised my premiums on a regular basis and how horrible they were when it was time to process claims. Their staff was rude, thoughtless, insulting and manically dedicated to persuading you not to proceed with your claims. There are countless better options! Beware and take heed.

Is very horrible experience very unprofessional. We had a storm that was a 102 miles an hour wind they paid for one door. They had insurance agent come out and engineer. But my next door neighbor got all new siding, new door, and all new windows. We had the same damage! The only difference is that they did not go through nationwide horrible company! Do yourself a huge favor and never go through them!

The company did not reach out to me regarding this review. However our adjuster has gotten back to us and had some personal issues, we are moving towards a resolution at this time as far as I know.

I have a remodeling company and deal with insurance companies and adjusters all the time. On a recent storm there was a lot of exterior vinyl siding damage and had to replace the entire home's siding. Prior to the start of the project I told the adjuster that they were under figuring the square footage of the home to underpay the homeowner, he tried arguing that it was enough. Job finished and they were short by almost 600 sq ft and wouldn't do a thing about it. I've had this before with other companies and they always make the adjustments at the end. But not these people, guess their Not "On your side".

It's very unfortunate to find out this big of a company acts like a scam. We purchased our homeowner insurance, providing all accurate information and received a quote. Even though it was a bit higher than the quotes we received from local agents, we decided to go with NationWide, thinking they are a large and reputable company. A month later, they sent out an inspector and then told us they need to increase the dwelling cost, therefore our premium. We did not agree with the over 100k dwelling cost increase because the original dwelling cost was close to every other quote we got. So we called the customer service multiple times to see if we could keep the original dwelling quote, which they declined. So we cancelled our policy and waiting for a prorated refund.

Nationwide is on your side…unless you have pit bulls as pets, in which case they will stereotype, prejudge, and then discriminate by refusing to insure you. By making it harder for pit bull owners to get home insurance, they are perpetuating a myth and contributing to their overpopulation in shelters, ultimately leading to many sweet and unaggressive dogs being euthanized. All based on ignorance. Discrimination is wrong, whatever form it takes. Even if you don’t have pit bulls, please don’t give this company your business!

I have been with Nationwide since 1984. The company has provided excellent car insurance and repair services as well as affordable homeowners' insurance. I am a satisfied consumer. I pay for what I need. And the policies are adequate!

I had a water claim years ago and the insurance company went above and beyond to get my kitchen redone even better than it was originally. I had new cabinets and flooring countertops installed. What a blessing.

Nationwide agent in Lexington SC assured me I had Mold cover. Then when I needed to use that coverage they said I did not have it. It is a state law requiring Mold coverage. They also insured the owner of the house I rented so they teamed up w him to avoid paying my claim. My sister died due to the Mold in that house. The DCD

I am very dissatisfied with Nationwide and would not recommend going with this company for anyone who owns a home. I put a claim in on 4/6. Today is 4/29 and they are still investigating. I now have to come out of pocket for something insurance should handle. This issue should have been rectified ASAP yet they do not see the importance of it. My entire downstairs has been damaged due to water overflow from the toilet. Floors had to be pulled, baseboards were damaged as well as cabinets.

I have never seen such as a worthless adjuster. I had a claim opened since earlier march and this adjuster Jared ** is racist and lazy on top of that. At first he took forever just to show up at my house. After 4 days for filing a claim for basement flooded he finally showed up to look at the damages but it was already too late because I had already hired a mitigation company, the guy called him and left him a voicemail about the situation in the basement he never responded back. He did say he was gonna send me the settlement the same night he came over. He never did. He actually went on Vacation.

Today I spent a considerable time applying for home owner’s insurance online. I filled everything out and even received a policy number. I just received a call who said he had to confirm a few items. As he went on, it was obvious he wasn’t looking at my online application at all. He was going the same questions I had answered online. Then, he wanted to confirm the information. He didn’t have the outside structure correct, the utilities or even whether or not the residence had a fireplace or not. He then quoted a far lower quality of insurance policy than I had agreed to online .... for more money. Nationwide is NOT on your side. And now I have start all over again elsewhere.

Nationwide has NEVER failed to be honest and fair in resolving any insurance issue. I have lost a garage and contents to fire. A few auto accidents (I use Nationwide for Home/Auto & Life), and each time I have had to contact nationwide, they have always "been on our side". I damn sure miss my agent, Norm **, he retired, however the service remained of the highest standard with our new agent. In my experience, if you pay your premiums, are honest and fair with nationwide, they will offer the same.

I had a question about a claim and didnt know if we had to file under our insurance or not as it was not our fault and claim rep had no clue and sent me to a claim agent out of my state and he had no clue/never got back to me when promised. I had to contact him 2 times before I heard from him and he said, "Yea pay your deductible and we'll file a claim on the other insurance company and hope that you can get your deductible back." NO. That is not how that works.

I have had Nationwide Homeowners insurance for over 30 years and have been very happy with them. I have had to make claims with them due to wind and fire losses. Nationwide was always very helpful from the beginning to the end of claims.

Nationwide is surely on your side when it comes to all of your insurance needs. I remember when I was younger and all the different insurance companies my Mom and late Dad used. Then they finally settled in on Nationwide. After that I never heard any complaints concerning homeowners, let alone the other insurance they offer. The big thing was when I went to Columbus, Ohio and saw the transformation that Nationwide took from just insurance to the the point of the children's hospital was changed to and currently still is named, Nationwide Children's Hospital.....They bought most of the block and rebuilt the hospital for all to enjoy.

After paying my premium in full. 18 days later, sent a demand for more money and canceled my policy. This is the kind of company they are. I called customer service. Stated that I had changed something. I asked them what had changed. Nothing.

Have all cars, home, rental properties through Nationwide for years. First time I have a claim. Our corporate rental property had new tenants. After 1st month, we did not receive any rent. Thus we paid a visit to the property. The person/s found in the unit was not anyone we had ever met. We told him a) the rent had not been paid b) We did not rent the unit to him, he was not on the lease c) And he had a dog - the unit was "no pets"... He had to leave. We gave this person/s 3 days to vacate the property (as required by Wa State law).

Have done nothing to help us after fire. Just tried to lowball us on our house. Only gave us an offer of half of what our policy was for. We have a 150% replacement cost and only offered us about half of that.