Nationwide - Homeowners

I had an incident in my after being away for 2 weeks. The pressure tank sprung a leak and sprayed water all over my fuse panel thus melting it. Which kicked the main breaker half way off thus cutting the heat. I notified them immediately, as you are supposed to. The first gentleman came and looked around then called a large claim because a bathroom pipe had frozen between the tank spraying water everywhere the bathroom sink was also. I had mold and warped ceilings cupboards floor boards etc. a real mess. When the the large claims guy came he kept trying to tell me I abandon my home. All my clothes, meds, Money, jewelry etc was there. He said she said issue was he told me I couldn’t do anything until the investigation was complete.

This is a review I wrote on a Nationwide broker/agent but it perfectly reflects the lack of character and integrity of the company and everyone that works there. I tend to trust people easily. I trusted Terry ** and that was a big mistake. I won’t stop trusting people as a result. I’ll just toss Terry’s name into the stinking garbage bucket of others like him that I have encountered. NBS Insurance Agency and Terry **, the agent and I believe owner, along with Nationwide Insurance Company, are a huge disappointment. It turns out that Terry ** has no sense of honor, is lacking in honesty and integrity and is a perfect example of how businesses turn against customers when it’s to their advantage, refusing to do the right thing. Terry will turn his back on you if it suits him.

I've since moved on to greener pastures but I do remember how enthusiastically they raised my premiums on a regular basis and how horrible they were when it was time to process claims. Their staff was rude, thoughtless, insulting and manically dedicated to persuading you not to proceed with your claims. There are countless better options! Beware and take heed.

Is very horrible experience very unprofessional. We had a storm that was a 102 miles an hour wind they paid for one door. They had insurance agent come out and engineer. But my next door neighbor got all new siding, new door, and all new windows. We had the same damage! The only difference is that they did not go through nationwide horrible company! Do yourself a huge favor and never go through them!

We were displaced from our home on 9/1/2021 by a Tornado. We cooperated fully with our Nationwide adjuster and agreed to use an "On Your Side" repair company, but today is 3/26 and between the company they recommended to us and our adjuster there is still no approved estimate for repair so nothing but gutting our home has been done.

I have a remodeling company and deal with insurance companies and adjusters all the time. On a recent storm there was a lot of exterior vinyl siding damage and had to replace the entire home's siding. Prior to the start of the project I told the adjuster that they were under figuring the square footage of the home to underpay the homeowner, he tried arguing that it was enough. Job finished and they were short by almost 600 sq ft and wouldn't do a thing about it. I've had this before with other companies and they always make the adjustments at the end. But not these people, guess their Not "On your side".

It's very unfortunate to find out this big of a company acts like a scam. We purchased our homeowner insurance, providing all accurate information and received a quote. Even though it was a bit higher than the quotes we received from local agents, we decided to go with NationWide, thinking they are a large and reputable company. A month later, they sent out an inspector and then told us they need to increase the dwelling cost, therefore our premium. We did not agree with the over 100k dwelling cost increase because the original dwelling cost was close to every other quote we got. So we called the customer service multiple times to see if we could keep the original dwelling quote, which they declined. So we cancelled our policy and waiting for a prorated refund.

Nationwide is on your side…unless you have pit bulls as pets, in which case they will stereotype, prejudge, and then discriminate by refusing to insure you. By making it harder for pit bull owners to get home insurance, they are perpetuating a myth and contributing to their overpopulation in shelters, ultimately leading to many sweet and unaggressive dogs being euthanized. All based on ignorance. Discrimination is wrong, whatever form it takes. Even if you don’t have pit bulls, please don’t give this company your business!

I have been with Nationwide since 1984. The company has provided excellent car insurance and repair services as well as affordable homeowners' insurance. I am a satisfied consumer. I pay for what I need. And the policies are adequate!

I had a water claim years ago and the insurance company went above and beyond to get my kitchen redone even better than it was originally. I had new cabinets and flooring countertops installed. What a blessing.