Nationwide - Homeowners

Nationwide agent in Lexington SC assured me I had Mold cover. Then when I needed to use that coverage they said I did not have it. It is a state law requiring Mold coverage. They also insured the owner of the house I rented so they teamed up w him to avoid paying my claim. My sister died due to the Mold in that house. The DCD

I am very dissatisfied with Nationwide and would not recommend going with this company for anyone who owns a home. I put a claim in on 4/6. Today is 4/29 and they are still investigating. I now have to come out of pocket for something insurance should handle. This issue should have been rectified ASAP yet they do not see the importance of it. My entire downstairs has been damaged due to water overflow from the toilet. Floors had to be pulled, baseboards were damaged as well as cabinets.

I have never seen such as a worthless adjuster. I had a claim opened since earlier march and this adjuster Jared ** is racist and lazy on top of that. At first he took forever just to show up at my house. After 4 days for filing a claim for basement flooded he finally showed up to look at the damages but it was already too late because I had already hired a mitigation company, the guy called him and left him a voicemail about the situation in the basement he never responded back. He did say he was gonna send me the settlement the same night he came over. He never did. He actually went on Vacation.

Today I spent a considerable time applying for home owner’s insurance online. I filled everything out and even received a policy number. I just received a call who said he had to confirm a few items. As he went on, it was obvious he wasn’t looking at my online application at all. He was going the same questions I had answered online. Then, he wanted to confirm the information. He didn’t have the outside structure correct, the utilities or even whether or not the residence had a fireplace or not. He then quoted a far lower quality of insurance policy than I had agreed to online .... for more money. Nationwide is NOT on your side. And now I have start all over again elsewhere.

Nationwide has NEVER failed to be honest and fair in resolving any insurance issue. I have lost a garage and contents to fire. A few auto accidents (I use Nationwide for Home/Auto & Life), and each time I have had to contact nationwide, they have always "been on our side". I damn sure miss my agent, Norm **, he retired, however the service remained of the highest standard with our new agent. In my experience, if you pay your premiums, are honest and fair with nationwide, they will offer the same.

I had a question about a claim and didnt know if we had to file under our insurance or not as it was not our fault and claim rep had no clue and sent me to a claim agent out of my state and he had no clue/never got back to me when promised. I had to contact him 2 times before I heard from him and he said, "Yea pay your deductible and we'll file a claim on the other insurance company and hope that you can get your deductible back." NO. That is not how that works.

I have had Nationwide Homeowners insurance for over 30 years and have been very happy with them. I have had to make claims with them due to wind and fire losses. Nationwide was always very helpful from the beginning to the end of claims.

Nationwide is surely on your side when it comes to all of your insurance needs. I remember when I was younger and all the different insurance companies my Mom and late Dad used. Then they finally settled in on Nationwide. After that I never heard any complaints concerning homeowners, let alone the other insurance they offer. The big thing was when I went to Columbus, Ohio and saw the transformation that Nationwide took from just insurance to the the point of the children's hospital was changed to and currently still is named, Nationwide Children's Hospital.....They bought most of the block and rebuilt the hospital for all to enjoy.

After paying my premium in full. 18 days later, sent a demand for more money and canceled my policy. This is the kind of company they are. I called customer service. Stated that I had changed something. I asked them what had changed. Nothing.

Have done nothing to help us after fire. Just tried to lowball us on our house. Only gave us an offer of half of what our policy was for. We have a 150% replacement cost and only offered us about half of that.

I had been with Geico for decades and my insurance kept creeping up a little bit every year so last year I decided to shop for a new rate and Nationwide saved me about 500.00 for the same coverage, GREAT!! I had to change my auto insurance to them in order to get the rate which was higher but ultimately I was saving a net of about 200.00. Not going to retire early on it but a buck is a buck, or so I thought! Fast forward a year, we have had no claims as usual and my auto gets auto renewed but my homeowners is in limbo. I didn't get a call or anything and here I am on September 16 and my policy expires on September 24th. Only reason I knew something was up was because they sent me notification that my automatic monthly payment was coming out on the 24th in the amount of 300.00 and its normal about 490.00. I looked online thinking maybe it was a COVID credit like all the other companies are doing but it wasn't!

We pay, what I believe is a very high premium compared to other insurers, and yet after a 72 hour blackout recently our insurance co. said "Sorry" when it came to covering about $350 worth of spoiled food in our refrigerator/freezer saying that even if we had coverage we would have to make an itemized list as we removed it from our appliance, photograph each item and then price like items in the grocery store and finally, there would have been a $500 deductible! On the other hand, my Granddaughter's homeowners said NO PROBLEM, NO DEDUCTIBLE, just go get your groceries and bring us the bill - no itemized list and no photographs of the damaged foods. I think it's time to shop for cheaper and BETTER coverage elsewhere AND I am really disappointed!

Have been looking around for a replacement policy and still in the decision mode. Many of the above factors are better at the competition. Have been with this company for many, many years, but their pricing, especially, is become off the charts.

We got quotes from Most Major Insurance Carriers for our Townhouse purchase; and though certainly NOT the Cheapest, we went with Nationwide cuz they've been around a while, and they're NOT tied to any Shareholders...

Price for policies are too expensive for amount of coverage you get. You can adjust your coverage but when you do you are not getting what you need for what you are paying. I recommend you do your own research with different companies and use the same coverage quotes and see which company offers you the best price.

Recently my wife lost a diamond stone in her wedding ring. Our policy covers jewelry and we did submit an appraisal prior to coverage. Ring was valued at $12,200. I submitted the claim and within days it was approved for the appraised value. A few days later I received the check. I was expecting my premium to increase due to the claim however to my surprise my premium went down a few dollars.

I've had Nationwide for about 5 years now. I was forced to file a weather related claim after the derecho on August 10th. My siding ripped at all corners of the house and somehow my kitchen floor fell about half inch. They told me that the floor happened because of several years of deterioration (my home was built brand new in 2008). They refused to repair the siding on the left side of the house and said they would repair the right side and gutters but it's less than my deductible! I got an estimate for $4700 for repairs to the right side and gutters and my deductible is is $2500. That $2200 would of helped me a great deal. Something doesn't add up with this company. Time to find different insurance!

They have to be forced to pay and end up paying restoration company but not my out of pocket expenses or ruined furniture but do send out paperwork increasing monthly payment. They lie and say the check is in the mail...Still waiting... Been since January and it’s the end of April. I hate this company and hope no one ever lets them screw them over.

I live in East Nashville that was hit badly by the tornado on 3/3/20 and damaged my wooden fence (about 255 ft), part of it fell down and other damages in each side of the fence, I filed a claim in the same date, a claim specialist Mr. ** came on 3/9/20 gave me estimate for 144 ft replacement damaged fence $3,539.88 & 16 feet gate $604.70 & hauling $119.33, so the total amount $4,263.91 & issued me a check for $3,263.91 after $1,000 deductible. I called Lowe's to hire a professional licensed fence contractor to get the job done but they said the entire fence got damaged and need replacement, also the hauling fee $119.33 is too low, then gave me estimate for $7,995.

Nationwide will have your back on mayhem. They covered hail and wind damage on my roof in a very proficient and incredible way. Got the check immediately. Really Trustworthy. They sent a ladder company to assess damages and coordinated with my contractor and their adjuster.

Horrible! Nationwide is NOT on your side. I have had Nationwide Insurance for auto, home and other (wedding ring) for over 20 years. Last year I chipped my wedding ring diamond and filed a claim. Even though my coverage covered reimbursing the original (retail) cost of my ring they said they would only give me the wholesale value. They wanted us to take a 10k loss! $10,000 less than we paid, folks! Agent Randall ** had purchased the agency of my original agent and one can only gather he switched my policy at some point without my consent. To add insult to injury, I was told I should have claimed I lost my ring to get the full value!

Hi this is Steve with Taylor HVAC and Mechanical. I was insured with Nationwide for a year-and-a-half and in the last 6 months they have totally ripped me off in every way possible known to the insurance world. I would strongly recommend anyone who is looking into getting insurance with this company to look elsewhere. They are by far the biggest joke I've ever dealt with in my entire life. I'm a 42 year old business owner and have dealt with lots of insurance companies and I would definitely not recommend them to my worst enemy.

Only had Nationwide insurance for two years but, know that Nationwide is only for Nationwide. Filed a claim of the that a theft took place when we sold our home and moved out. Nationwide kept asking for same document over and over. Finally, after waiting over 5 months we were denied. Their agents don't have conscience or souls... Don't know how agents sleep at night. That's why I say Nationwide is only on Nationwide's side. Company should go out of business for the way they treat their customers..

Had a roof leak repaired by a local reputable contractor. There is damage to the ceiling and walls near where the roof leak was repaired. The Nationwide adjuster came out to survey the damage and issued a check for damage to the walls but refused to pay for the roof repair because he was unable to visually inspect the damage before the repair, even though he admitted he could see the repair and the damage caused by the leak. Unbelievable!! Nationwide is not on your side!!

I paid 10 years of home insurance premiums to this company and when I filed for stolen property, was asked for the same documents over and over again. The adjustor closed my claim, telling me that I have not responded to her paper mails that I never received. She had my email and stopped sending me emails. This company needs to be audited!

Updated on 03/07/2020: Update. I am suing Nationwide and the contractor they provided for neglecting to remedy half the home from a hot water leak. If you have a claim against Nationwide, expect to have to take them to court.

A classic bait and switch company telling you one thing when you sign up but always finding a way to not pay valid claims, routinely covered by other insurance providers. Customer service is non-existent.

I have had Nationwide homeowners and property insurance for years. For the first time, in early 2019, I needed to file a claim. They stalled, lowballed and took up an inordinate amount of my time over many months. I finally got that property repaired and they covered the majority of the cost. I paid a few thousand. I have now filed a claim on my own home and they are even worse. All the homes in my neighborhood are getting new roofs from hail damage on May 24. Not me. Nationwide wants to replace a few shingles. They arbitrarily closed my claim. They have not responded for over two weeks to the photos, video and roofing company report. I am now resorting to hiring my own independent roof inspector.

Nationwide rejected my homeowner's insurance application because in July 2017, I claimed through my renter's insurance (through Allstate) a total of $1100 - a small and meagre amount to cover damages in the unit below. The water from the bathtub caused water leakage in the unit below. Allstate paid for the damages in the full amount. Since this valid claim is linked to my social security, Nationwide rejected me. Think how they will treat minor claims and big claims when some bad happens to you. Message to Nationwide: Don't be an insurance company if you cannot handle claims. Stop offering insurance to people right now. Stop collecting premiums from people you think are "safe" and will never make a claim.

We’ve had Nationwide home and auto for the 12 years we’ve been in our home. No auto claims. One home claim in 2011 when hot water tank flooded our hardwood floors and Nationwide paid to replace entire living, dining and kitchen floors and to pay our hotel stay for 17 nights, about $17,000. But when hurricane Florence hit we had downed large elms, entire roof shingles pitted and lifted, 40 ft privacy fence blown out, cement driveway lifted and broke to large pieces from root ball. Entire damage out of pocket over $26,100 with Nationwide paying $6049.