Nationwide - Homeowners Reviews

I had been with Geico for decades and my insurance kept creeping up a little bit every year so last year I decided to shop for a new rate and Nationwide saved me about 500.00 for the same coverage, GREAT!! I had to change my auto insurance to them in order to get the rate which was higher but ultimately I was saving a net of about 200.00. Not going to retire early on it but a buck is a buck, or so I thought! Fast forward a year, we have had no claims as usual and my auto gets auto renewed but my homeowners is in limbo. I didn't get a call or anything and here I am on September 16 and my policy expires on September 24th. Only reason I knew something was up was because they sent me notification that my automatic monthly payment was coming out on the 24th in the amount of 300.00 and its normal about 490.00. I looked online thinking maybe it was a COVID credit like all the other companies are doing but it wasn't!

We pay, what I believe is a very high premium compared to other insurers, and yet after a 72 hour blackout recently our insurance co. said "Sorry" when it came to covering about $350 worth of spoiled food in our refrigerator/freezer saying that even if we had coverage we would have to make an itemized list as we removed it from our appliance, photograph each item and then price like items in the grocery store and finally, there would have been a $500 deductible! On the other hand, my Granddaughter's homeowners said NO PROBLEM, NO DEDUCTIBLE, just go get your groceries and bring us the bill - no itemized list and no photographs of the damaged foods. I think it's time to shop for cheaper and BETTER coverage elsewhere AND I am really disappointed!

Have been looking around for a replacement policy and still in the decision mode. Many of the above factors are better at the competition. Have been with this company for many, many years, but their pricing, especially, is become off the charts.

We got quotes from Most Major Insurance Carriers for our Townhouse purchase; and though certainly NOT the Cheapest, we went with Nationwide cuz they've been around a while, and they're NOT tied to any Shareholders...

Price for policies are too expensive for amount of coverage you get. You can adjust your coverage but when you do you are not getting what you need for what you are paying. I recommend you do your own research with different companies and use the same coverage quotes and see which company offers you the best price.

Recently my wife lost a diamond stone in her wedding ring. Our policy covers jewelry and we did submit an appraisal prior to coverage. Ring was valued at $12,200. I submitted the claim and within days it was approved for the appraised value. A few days later I received the check. I was expecting my premium to increase due to the claim however to my surprise my premium went down a few dollars.

I've had Nationwide for about 5 years now. I was forced to file a weather related claim after the derecho on August 10th. My siding ripped at all corners of the house and somehow my kitchen floor fell about half inch. They told me that the floor happened because of several years of deterioration (my home was built brand new in 2008). They refused to repair the siding on the left side of the house and said they would repair the right side and gutters but it's less than my deductible! I got an estimate for $4700 for repairs to the right side and gutters and my deductible is is $2500. That $2200 would of helped me a great deal. Something doesn't add up with this company. Time to find different insurance!

They have to be forced to pay and end up paying restoration company but not my out of pocket expenses or ruined furniture but do send out paperwork increasing monthly payment. They lie and say the check is in the mail...Still waiting... Been since January and it’s the end of April. I hate this company and hope no one ever lets them screw them over.

I live in East Nashville that was hit badly by the tornado on 3/3/20 and damaged my wooden fence (about 255 ft), part of it fell down and other damages in each side of the fence, I filed a claim in the same date, a claim specialist Mr. ** came on 3/9/20 gave me estimate for 144 ft replacement damaged fence $3,539.88 & 16 feet gate $604.70 & hauling $119.33, so the total amount $4,263.91 & issued me a check for $3,263.91 after $1,000 deductible. I called Lowe's to hire a professional licensed fence contractor to get the job done but they said the entire fence got damaged and need replacement, also the hauling fee $119.33 is too low, then gave me estimate for $7,995.

Nationwide will have your back on mayhem. They covered hail and wind damage on my roof in a very proficient and incredible way. Got the check immediately. Really Trustworthy. They sent a ladder company to assess damages and coordinated with my contractor and their adjuster.

Horrible! Nationwide is NOT on your side. I have had Nationwide Insurance for auto, home and other (wedding ring) for over 20 years. Last year I chipped my wedding ring diamond and filed a claim. Even though my coverage covered reimbursing the original (retail) cost of my ring they said they would only give me the wholesale value. They wanted us to take a 10k loss! $10,000 less than we paid, folks! Agent Randall ** had purchased the agency of my original agent and one can only gather he switched my policy at some point without my consent. To add insult to injury, I was told I should have claimed I lost my ring to get the full value!

Hi this is Steve with Taylor HVAC and Mechanical. I was insured with Nationwide for a year-and-a-half and in the last 6 months they have totally ripped me off in every way possible known to the insurance world. I would strongly recommend anyone who is looking into getting insurance with this company to look elsewhere. They are by far the biggest joke I've ever dealt with in my entire life. I'm a 42 year old business owner and have dealt with lots of insurance companies and I would definitely not recommend them to my worst enemy.

Only had Nationwide insurance for two years but, know that Nationwide is only for Nationwide. Filed a claim of the that a theft took place when we sold our home and moved out. Nationwide kept asking for same document over and over. Finally, after waiting over 5 months we were denied. Their agents don't have conscience or souls... Don't know how agents sleep at night. That's why I say Nationwide is only on Nationwide's side. Company should go out of business for the way they treat their customers..

Had a roof leak repaired by a local reputable contractor. There is damage to the ceiling and walls near where the roof leak was repaired. The Nationwide adjuster came out to survey the damage and issued a check for damage to the walls but refused to pay for the roof repair because he was unable to visually inspect the damage before the repair, even though he admitted he could see the repair and the damage caused by the leak. Unbelievable!! Nationwide is not on your side!!

I paid 10 years of home insurance premiums to this company and when I filed for stolen property, was asked for the same documents over and over again. The adjustor closed my claim, telling me that I have not responded to her paper mails that I never received. She had my email and stopped sending me emails. This company needs to be audited!

Updated on 03/07/2020: Update. I am suing Nationwide and the contractor they provided for neglecting to remedy half the home from a hot water leak. If you have a claim against Nationwide, expect to have to take them to court.

A classic bait and switch company telling you one thing when you sign up but always finding a way to not pay valid claims, routinely covered by other insurance providers. Customer service is non-existent.

I have had Nationwide homeowners and property insurance for years. For the first time, in early 2019, I needed to file a claim. They stalled, lowballed and took up an inordinate amount of my time over many months. I finally got that property repaired and they covered the majority of the cost. I paid a few thousand. I have now filed a claim on my own home and they are even worse. All the homes in my neighborhood are getting new roofs from hail damage on May 24. Not me. Nationwide wants to replace a few shingles. They arbitrarily closed my claim. They have not responded for over two weeks to the photos, video and roofing company report. I am now resorting to hiring my own independent roof inspector.

Nationwide rejected my homeowner's insurance application because in July 2017, I claimed through my renter's insurance (through Allstate) a total of $1100 - a small and meagre amount to cover damages in the unit below. The water from the bathtub caused water leakage in the unit below. Allstate paid for the damages in the full amount. Since this valid claim is linked to my social security, Nationwide rejected me. Think how they will treat minor claims and big claims when some bad happens to you. Message to Nationwide: Don't be an insurance company if you cannot handle claims. Stop offering insurance to people right now. Stop collecting premiums from people you think are "safe" and will never make a claim.

We’ve had Nationwide home and auto for the 12 years we’ve been in our home. No auto claims. One home claim in 2011 when hot water tank flooded our hardwood floors and Nationwide paid to replace entire living, dining and kitchen floors and to pay our hotel stay for 17 nights, about $17,000. But when hurricane Florence hit we had downed large elms, entire roof shingles pitted and lifted, 40 ft privacy fence blown out, cement driveway lifted and broke to large pieces from root ball. Entire damage out of pocket over $26,100 with Nationwide paying $6049.

I lost many of my possessions in a storage unit, because Nationwide refused to pay the storage unit fees after they agreed to pay the fees! Unbelievable! Nationwide is a disgusting and deceitful company! My advice is to stay far away from Nationwide! For anyone considering Nationwide as their insurance provider, just look into Nationwide's bad faith, and how the company was hit with $18 million in punitive damages in 2014, and realize just how deceitful Nationwide is!

We lost our home in the Camp Fire. Nationwide is refusing to pay for our new home even though we have the correct coverages on our policy which I’ve verified with the CA Insurance Commissioner’s office and with the Nationwide Representative who was here in Chico in person. The email I received yesterday states they will only pay about $3k of the $80k they still owe us and they won’t pay that until AFTER we close escrow on our new home. Dealing with them has been about as traumatizing as the event itself. They also had an error on my RV policy that limits my coverage, 10k less than it should be and they’ve refused to make that right as well. I am filing complaints with the CA Insurance Commissioner’s office and I recommend you do the same in your state as they are the agency that can hold Nationwide accountable. And of course, please don’t purchase insurance from Nationwide.

They gave a quote a full month before policy started. I made a decision based upon this quote. After policy started they doubled the premiums under the rationale that my property was undervalued even though they had valued it more than any other company to start with. I canceled and they turned it over to collections. Quotes are bait for suckers.

When I switched to another insurance company I requested reimbursement due to the impounds were covered for one year. I received the reimbursement 2 months later. However I am not able to deposit the check due to my ex wife name is on the check. I have explained to different representatives from Nationwide this issue, to find out the Underwriters will not remove my ex wife’s name regardless of circumstance. They will not make any exceptions to their rules or policy. My question to the Underwriters what happens if the person in question cannot be located?

Nationwide is NOT on your side. I have had Nationwide insurance since before 1996. I have all of my insurance through Nationwide, home, autos and motorhome. I had three minor claims with them in a short period. Someone tried to break in my stained glass front door while I was away in my motorhome. I filed a police report and insurance claim. $2034.00. A pipe leaked in my upstairs bathroom and caused minor damage in the floor below. I filed a claim. $1090.00. A family of raccoons decided to live in my attic. They needed to be evicted and the damage they caused repaired. I filed a claim. $5467.00.

We had a plumbing leak in later October that resulted in several inches of standing water. The adjuster is ignoring the claim and issuing ridiculous demands such as original sales receipts for every single household item being claimed as a loss. This is unconscionable. After eleven weeks, the home is still uninhabitable, plumbing fixtures, flooring and wall materials are missing, and the adjuster won't approve repair quotes from Nationwide's own contractors.

I am on a budget so I have so much to spend it and Nationwide was within my means. I went with this company because they gave the best quote. The company offers Convenience. I can call and get someone on the line quickly. The agents makes sure you understand what you're purchase. I also like how they show compassion to their customers. I can also email them. However, I dislike that they increased price each year. I know it's a business, however it's getting kind of steep. I also dislike how when I renew there is always an extra fee on it. It's getting pricey, however this is the best yet. Overall I like the company.

Before I decided, I did a lot of reading and Nationwide had good reviews about their company. They had good coverage and great rates at the time I was looking for flood insurance for my home. Very good customer service and local office so if I needed someone to talk to, I could go directly there to talk to a person about a certain matter. And also good reliability on their website. But I would like it if they had more customer service people that knew more answers to more of my questions when I call. And I wish they didn't have to check my credit and not do rate increases so much based on my credit.

They are a great conversation with the company and they are always there for and seem to care about what's going on with you. I like that they will let you know what's going on with your policy and availability of other people. They also offer policy that will call in the night if something is wrong. They also are more affordable price than other companies.

Nationwide covers me and dog. We bundle our auto and home insurance together. The price seems affordable and I pay roll deduct the premium. They covered me when I got rear ended by a hit and run driver.