National General Homeowners Insurance Reviews

I got hit on my motorcycle by someone who is covered by this company. 100% their fault and that was agreed on so easy process right? Wrong... Auto claims told me to use my own mechanic to get them an estimate, cool not a problem! Took them 3 weeks to call me back and say they're going to send an appraiser themselves so fine I get it because the bike was totaled. THE GUY THEY SENT DIDN'T KNOW MOTORCYCLES AND DIDN'T KNOW WHAT A FOOTPEG OR HANDLEBAR WAS CALLED. How do you have a motorcycle license to appraise when you don't know what you're appraising.

Do yourself a favor and avoid being a customer like they would avoid paying your claim, you have been warned. They sent out an adjuster who agreed with my contractor's assessment then decided to send out another because the original assessment would have been a covered circumstance. The second adjuster got them the answer they were looking for so they covered nothing.

I have had National General and now National General Premier for several years. Last year during my renewal I realized my homeowners policy and cars were no longer bundled. I contacted my insurance broker to cancel the existing policies and merge everything together. They screwed up this change so bad, they decided to credit my homeowners policy to my auto policy instead of the home. In July we find out they are cancelling due to non payment. I call and find out it was because of the credit to the auto policy.

Someone hit me from the side that has Progressive and Progressive tries to say it was my fault but the other car was speeding and National General did not back me up after having them for a long time!!! Kaitlin In the claims department was real rude. She hung up in my friend's ear when she tried to tell her side of the story. They ** me over after being insured with them for a while!!!

Today is March 25th 2019 the Camp Fire happened on November 8th 2018 and we are still in limbo waiting for National General to DO THEIR JOB!!! We went through 3 adjusters in the beginning, we were jerked around with housing assistance due to National General changing the adjusters like they did. I am still waiting to be reimbursed for receipts from November/December of 2018. I have sent the receipts in 3 different times, sent 4 different emails asking about them, NOTHING HAS HAPPENED. I was told in Jan. 2019 that they were going to be cutting a check for 75% personal property, that did not happen. After waiting a month to find out that did not happen I was told instead to send a letter in requesting the 75%. I sent a request in on Feb. 19th 2019 requesting the 75%, today is March 25th, NOTHING HAS HAPPENED!

Claims adjusters are rude if you can get a return call from them. It has been 2 months since a policy holder severely damaged our personal commercial property. We’ve been sent to now the third claims adjuster. We’ve called and left numerous messages and emailed them repeatedly with NO response!!! Our property was damaged by the policy owner. No fault of ours at all. They were cited with speeding, etc... National General Insurance is horrendously negligent and derelict in their duties of paying claims to the injured parties of their policyholders!!! At this point, I would rate this company with a negative 10 star if possible!!!

I recently purchased a home and went through NatGen for my homeowner's insurance. After doing the home inspection they said my roof needed replaced and gave me 5 days notice to do so. My house is 12 years old. I has a roofer come out to look at it and was told I still have 3-4 years left on this roof. NatGen wasn’t having it. They still said I needed to replace it. I went through Progressive and my inspection just came back and everything is fine. Safe to say I will never use NatGen for homeowner's insurance again.

We had short term care for me and my son mostly because OBAMACARE doesn't really cover all people and it's definitely not affordable. So since we both had diagnosis of cancer 2.5 years ago then short term care was our only option but it was sold to us as a $5000 deductible. But they neglected to tell us that the deductible had to be met each quarter - SO YES $20,000 deductible per year with our policies each costing us over $800 per month each person. They also neglected to tell us that the policy needed to be reissued each quarter and each quarter it would go up in costs.

My husband and I purchased a health insurance policy through National General Insurance a year ago. Fast forward several months and we obtained insurance through employment and no longer need the services National General provides. We have attempted to cancel our policy several times. We have attempted to cancel utilizing their support desk and by both calling and emailing several times. Although they claim that our services are cancelled, they have continued to illegal withdrawal money from our bank account.

Back in Sept. 2018 National General raised my premium 30% on my Auto Ins. They said I had an accident in April. I told them I was victim of a felony hit and run. At no fault of my own. They call it non-chargeable Incidents??? I cancelled my policies, and gave them the cancellation date. They say I still owe them 86.92. I don't. I've disputed with them several times. They said they would subtract $3.00. I've left messages at the Corp. number. To date, no return call. I now have a collections Agency contacting me. Unethical, Deceptive business practices, Poor customer service Contacting the Dept. of Insurance. Don't buy from this company!!!

Have a insurance claim with this company and after a month they still are reluctant to return my call. Terrible experience with this company. How do you totally refuse to contact a party with an insurance claim. This is an extremely bad business practice on your company's part. It needs improvement.

I am writing regarding Claim ** with National General Insurance. I filed a full roof replacement claim with National General back in November 2018 due to a numerous amount of missing shingles on my roof due to a windstorm. I was on vacation and when I returned back, I noticed that there were quite a bit of missing shingles on the ground along with noticeably a ton of branches due to the windstorm. I filed a claim and was provided Linda ** as my first adjuster. Linda and I had a preliminary conversation regarding the claim and what had happened and she advised that an independent adjuster from Hancock Insurance would be coming out to do a roof inspection.

It's been over two months since my home burned to the ground in the Camp Fire. I have been lied to and given the runaround by many different representatives from this company. First they only want to give me half of what I insured my home for. And then they told me they would send the check out the next day. That was NINE days ago. I now have to get an attorney and file with the California insurance commission. Everybody I know from the area has been paid and are trying to move on with their lives. DON'T BUY FROM THESE PEOPLE.

I shopped around for quotes through Geico, and this company made a binding agreement without my knowledge or consent. They drained our escrow account after I had told Geico multiple times that it was simply a quote. Geico even sent an inspector out to our home and I informed them that we went with Allstate. Our mortgage company called to inform us that this company had taken money from our escrow account. I am so upset, as I never authorized this or signed any agreement with them. They are very scammy. They get all of your information and process it without your knowledge. BEWARE. We are in the headache of a process of getting a refund at the moment.

Our home burned completely in the Camp Fire Disaster. National General initially gave us $3,000 to live on, after contacting them again and demanding more, they sent an additional $10,000. They are always very pleasant on the phone, but nothing ever comes of it. One delay after another, one excuse after another. We had to itemize everything in the house, even after the Insurance Commissioner strongly urged all companies to pay in full without itemization for this disaster. Still waiting... Meanwhile, we have nothing and cannot move forward without our settlement.

Our house burned down and National General hangs up on us... So my husband and I just got married and he has National General for his insurance. We both had a house prior to the marriage and due to the fact that his job site was two and a half hours away from his house he stayed at my house during the week and 3 weeks ago we lost his house to a fire. Well National General is telling us now that since he didn't notify them that he was working away they aren't going to cover anything! None of the stuff in the house and none of the mortgage... Good thing he paid them for house insurance the last 5 years. The people we have dealt with have been rude and hang up on us, it's a complete joke!

I had a slab leak cost over $8,000. I got the repair done like you told me. I got a Check for only 1417. You are evil and lying insurance company. I am get a lawyer involved so you will pay out. They gave me the run away to get estimates to get the job fix and they did pay out and I DON'T UNDERSTAND WHY I HAVE INSURANCE!!! If you don't paid out for a claim.

Consumers beware of this company. After I signed an agreement with them and paid a set premium, they raised my premium without any additional signed agreement from me, and as a result they took the money out of my escrow account leaving me with a shortage. They did this 4 months before the policy was set to expire. I had no idea they did this, until bank reviewed my mortgage. No signature, no consent, no difference in policy was ever explained. DO not do business with this company.

I shopped around and received a new homeowners policy from National General Insurance after my previous agency ceased to carry homeowners policies. While out of the country on a medical emergency for my mother and into the first month of coverage, National sent me a letter that they would be canceling my policy if the roof didn't get replaced within 30 days. I contacted them 5 days of receipt of this letter (my wife was home) from Europe, explained the medical situation I was in. I asked them to work with me and extend the cancellation for a couple of weeks before I returned to the States and the roof would be replaced. They (underwriters) refused to assist me with my request even though I suggested to send them quotes for a new roof. I even called them when I returned to reconsider but they refused again. DON'T USE THIS COMPANY!

A pipe burst in my basement causing a 3 foot deep flood. I had recently moved in and all unpacked boxes were being stored there. My home insurance was paid in full for the year before I moved in. Initially, I was assigned an adjuster who contacted me quickly and spoke to me for a good amount of time explaining that I needed to document all of the repairs and items lost with photos and detailed descriptions. I felt good about our initial interaction, but it all went downhill from there.

I was notified by National General that they purchased Century National who handled our Bundle Policy for Home, Cars, Earthquake and the Umbrella policy for the last 22 years. The new rate increased 35%. After several calls speaking to supervisors and underwriters I was told that National General rates are just higher and we were welcome to shop around. So on that advice we shopped around and found an even better policy for 30% less than the new rate National General invoiced. Their Business model of buying other insurance companies and then increasing those existing policy holders 35% drove this loyal customer to a competitor.

I was never supposed to have a policy with this company. They got my information from a company I had canceled my policy with and without my knowledge or consent created a policy and took money from my escrow. It has been a month since I contacted the company and demanded they cancel that policy and return the money they took without my knowledge or consent and they still have not returned my money.

My National General insurance plan's coverage has a lot of flexibility. Also, it is much better than my previous provider. The rep I interacted with was very friendly, helpful and he went above and beyond. When we started talking, it was past his work time and he ended up staying late to work through it. There had been some issues and he followed up and we worked it out the next day. He was very professional and very gratifying. I would recommend National General.

National General sent a notice of cancellation based on the incorrect assumption that my house was vacant. They could have easily verified that I live in the house. Instead I had to prove that I reside on the property. There was no explanation, no apology for my stress and inconvenience. I won’t be renewing this policy.

My parked car got hit by someone that has National General Insurances, and I’m having a bad experience with this insurance company. They will not cover the full cost of the car rental. They have their own prices range of how much they will refund you back, and on top of that you are responsible for the cost of the rental up front and then they will refund you back, well that’s what they said. They also want me to put my own insurance on the rental.

I used National General before, so I got a home insurance policy through them. As far as their professionalism and courteousness, the customer service reps have been good. They've responded very quickly. Also, the amount of coverage provided in my insurance plan is fair. I would recommend National General.

I used a lot of insurance providers over the years. I was with Progressive but there was a contractual problem with the company I was with and they weren’t writing policies anymore through Progressive. So Progressive steered me to National General and I got a home insurance with them. The rep I had for the initial policy questionnaire wasn’t the most knowledgeable but the interaction we had went okay.

After paying my policy in full each year thinking I had proper flood insurance, I was notified that the Houston Harvey "Event" was not a "flood" which was covered, but it was a "Substantial Rain Storm" and that is NOT covered and thus the claim was denied in its entirety. Then the went up on the renewal from $2650 to $3599. That was enough, changed to a better provider, with better coverage's and a policy with far less provider exit clauses as National General used to not pay any claims in Houston. The new providers premium is $1520. I would never waste my hard earned money with a company like National General.

I got coverage on my duplex and the National General insurance guy who I talked to was nice until the very end. He won’t let me read the statement and wanted me to give my name. I heard the statement and I told him that if he made me do the same thing and give me a statement, then that will be great. When one buys stuff over the phone and then gets hit with this, “Well, I need you to listen to the statement and say you agree with me and give me your name,” that tells me people are lawyering up and they think one can get it. Yet I still ended up going with them because I needed to get something done at that point. I gotta have insurance and I can’t not have it. It’s just a necessity. I got it and the amount of coverage provided is minimum.

I saw a National General Homeowners Insurance ad on the internet and gave them a call. Paul, the rep, was a professional guy. He answered all the questions that I had and walked me through the process.

Everyone has a situation, so not going to bore you with the details of that. Just know, I tried to cancel my daughter's car insurance with National General because my daughter has been deemed incompetent due to her mental illness and granted me guardianship over her. I received Guardianship papers in May 2018 and I felt due to her illness driving would not be a option for her anymore. Fast forward, sold her car, turned her tags into the DMV. Called her agent with NG as a courtesy to let them know all measurements were done, cancel insurance. NG agent wanted a copy of the guardianship papers with good right to cancel insurance. No problem, scanned over.

I just canceled my National General Homeowners policy (through GEICO) after receiving notification that their home inspection found the replacement cost to be $200,000 higher than 2 months ago when I signed up for the insurance. The inspector took his (faulty) measurements over those on file with our town (my house is only 12 years old so all the assessment data is current), overstating our finished square footage by 850+ sf.

I have all of my insurances through my agent and she farms out my accounts to different companies. I've had plenty of coverage and one of those companies that provide insurance is National General. Having my insurance though has never been about a better sense of security. It has been about meeting requirements 'cause if it weren't for the requirements, I wouldn't have any insurance. I don’t have National General anymore though. It didn’t work so well. There needs to be better coordination and better communication from the agent trying to streamline and simplify the whole process. We don’t have claims. All we have are policies and bills, and the bills get confusing.

I have a travel trailer and I got an auto and trailer insurance from National General. I interacted with the reps pretty well. They explained everything and gave me a good rate, and I liked that. The amount of coverage provided by my insurance plan is fine. National General is a good insurance company and they’re cheaper than the previous one I had.

Home inspection was done after policy was in effect. This revealed a Stab-Lok breaker panel and they cancelled my policy without giving me any opportunity to replace the panel. They just left me with no coverage. They didn't care that my home was at risk for a complete loss, a total disaster. I have never dealt with this kind of inconsiderate nincompoops before and would not recommend them to anybody.

National General Homeowner’s Insurance had a very good price compared to a lot of other ones. I've had RV insurance through them and now most recently we did homeowners. But I would like them to have one deductible for whatever the claim is. There's another insurance company that we were looking at and they said that they have $1,000 deductible for everything whereas, with National General, the deductible is a percentage. Other than that, the customer service reps that I've dealt with have been very pleasant, knowledgeable and helpful. And I would still tell people to give National General a try.

National General raised my premium, only 2 months into the coverage, saying that my home was "under insured" at 194,000, increasing it to 255,000. I only paid 90,000 in 2013.

I purchased a home and I was directed to National General through my Progressive agent. Adam was the name of the agent I went through on the phone to get my policy set up and he was very helpful. Then, a man that came over and took pictures of the house. He was very nice and very polite. It was a great overall experience and with the amount of coverage provided on my insurance plan, I feel like I got set up right where I need to be.

I originally had Liberty Mutual for my home but their price kept on going up and I couldn't do it anymore. I had been meaning to switch to National General for a while and a couple of months ago, I got home and auto insurance through them. With National General, I get auto and family discounts because National General used to be GMAC and you can get GM discounted cars and employee discount.

I got a home insurance through National General. I've had them for a little while. I called them with whatever my issues were, probably about my payment or something with my insurance, and they were always very courteous, kind, and polite. They were very efficient as far as that goes. I feel secure because I'm covered and safe. I'd recommend!

I used to have Mercury, but once I checked into National General, I found that Mercury was way high. I also used to have AARP, which was also really high. I noticed that all these companies, after the second year, start raising prices up and if it's taken out automatically, people don't notice it. I talked with some kid from National General and he was really cool. He said to call if I needed anything. I have auto and home coverage with National General. But I have a 2006 car, with only 17,000 miles, and which I keep in the garage and use in going camping for a month out of the year, that I would like to see full coverage for that month I go camping. Then I’d take it off once the month was up. That way, if anything happened or I wrecked it, I could get it fixed.

We had USAA and they dropped us after an accident. At that time it was National General who received us. Then we ended up switching our home insurance as well. They offer more coverage for the money and the customer service is good. We've had one claim with National General.

I obtained a home insurance policy from National General Homeowners Insurance and I very much appreciated and enjoyed the experience I had with them. Prior to using National General, I had purchased from another insurance provider through an insurance broker that I've been with for 13 years, ever since I’ve been in Colorado. But the cost of that prior insurance kept rising and I didn't have any claims, so it didn’t make sense to me that it would continue to rise. I found out how uncompetitive they were after talking with the new company. Price was 100% the reason why I chose National General.

I've had my car insurance with National General for over 15 years. I'm at a flat rate and I don’t pay as much as a lot of people do. I've had full coverage on my vehicle and their coverage is pretty good. Also, whenever I call them, they really answer my questions. On the other hand, I also obtained a house insurance, and I had somebody touring the house and they canceled my house insurance due to the electrical panel, of which I'm getting taken care of. So, I don’t have a house insurance right now due to that. Other than that, I have recommended National General to other people.

I tried getting an insurance for my home from National General Homeowners Insurance. However, I didn't qualify and I got a letter of cancellation. They said I needed to replace my roof and my chimney. Nonetheless, I understood where they were coming from and I would still recommend them. Also, their reps were very professional and very friendly.

I got a National General Homeowners Insurance for my home which I purchased over the phone. The amount of coverage was good and the rep has been very helpful. He answered my question and he went step by step with everything. National General Homeowners Insurance is great and I like it.

I had inherited the car from my mother and I just went to her insurance agent, Southern Land insurance in Hendersonville, North Carolina, and told them I needed insurance. I had two kids who were new drivers and explained the situation to them. National General Insurance was the insurance they found for us. The customer service representative was very helpful because, at one point, we realized we got a North Carolina insurance because that's where the car was registered at the time of my mom's death.

I got a home and an auto insurance from National General. Prior to them I used Allstate, and National General is cheaper, so it is better. My few interactions with the customer service reps have been good. They were nice on the phone and easy to get along with. The amount of coverage provided in my plan is enough for me. I would recommend them.

We used National General for our older house and when we built the house we have now, we used the same company. When we needed some paperwork, they definitely followed through. They sent us the information that we needed and we were able to get that part done. Also, the coverage they provide is just enough.

I have a home and auto insurance through National General. They were GMEC when they started out and my husband had worked for GMEC for so many years. My previous provider was too high and they didn't meet the needs that I have like adding a car. I like the service of National General better and they have been very helpful along the way making my life easier. They make it easy to pay my bill as well as to get my papers back and show that I'm insured. Also, the representatives are very good.

National General had the best rate, so we had our RV and home insurance with them. We had our RV with Progressive previously. And when we changed the RV, we wanted to see if we could get a better rate keeping the same coverage. So when we looked across the board, National General came in exceedingly less. So, we chose them. They also gave us a decent discount for our homeowner's insurance. They also gave us an extra discount on the cars, not the RV. We were really pleased, even the realtors and lenders. They said the rates were amazing and that the average price for Homeowner's insurance in this area was $1,200 and National General quoted us less than half that.

I had my other insurance company for seven years and this year I decided to switch to National General Homeowners Insurance because I was told that if I move my house insurance, I would get a discount. I liked it, so I switched. So far, I'm satisfied with them. Their customer service agents were knowledgeable. One time, when they tried to adjust the rate for my home, I called the 800 or 888 number from the statement, yet it wasn't the right number. I'm confused but I understand the company has many other company and everyone has a different 800 number. Other than that, I'm okay. I already recommended someone to them. He was looking for a new home insurance and he liked it and he thanked me for that.

I got a rental and auto insurance from National General Insurance. Its policy was higher than Century 21 that I had in the past. However, Century 21 no longer provided services for Ohio and Cincinnati. Also, the reps from National General Insurance were very ice. I also have a dime that probably needs to be insured. But I don't think it is included because of the volume. I don't know if that would be an addendum but I'm assuming it's concluded for $4,000.

We have our home insurance with National General Homeowners Insurance. The coverage on the plan is good and so far, I'm pleased with them. I had called their customer service when we had moved and misplaced the bill and their reps were very helpful and very kind.

National General Homeowner's Insurance is a good insurance. The amount of coverage was okay and I had a good experience with them.

I was looking for an insurance company for me and my wife. National General has better coverage details than other companies. I got an auto and home insurance from them and it's a good plan. Their customer service rep was really good, as well.

I obtained the auto insurance first and then home insurance from National General. However, after my car wrecked, they were bumped, they just didn't want to insure him. So far, my interaction with their reps has been good. When I went to their office and got the auto insurance, their reps were professional, but the girl I dealt with wasn't quite knowledgeable. When I went and got the home owner's insurance, the guy I spoke to over the phone was completely thorough. As far as the car insurance, its coverage was not what we've normally had but due to the circumstances, the cost becomes so crazy. It's okay for now. We're hoping we could increase our coverage to where we were before. I'm grateful that we could get the insurance. There are companies that you're with forever and pay, but if you have something minor, they're done with you.

We have a home insurance from National General. Compared to our previous insurance provider, National General is much better as it is cheaper and it covers more. I like the amount of coverage the insurance plan provides and the people that I worked with at National General were very helpful. They tried finding whatever discount I could get because we have an auto insurance with them too.

National General was recommended by Progressive Auto Policy and I have the insurance for my home. They provide ideal coverage and they had excellent customer service that handled my claim very well. I was very pleased.

HORRIBLE INSURANCE COMPANY. THE WORST. This company will not do anything for you. You will pay your premium every month on time and they will violate your contract and disregard state law. They will not pick up the phone. They will deny your claim. They will not work with your broker or your garage. They will revoke your rental coverage for no reason with regard to your contract. There are thousands of reviews just like mine detailing how incredibly terrible this company is. They have been sued in the past in class actions and frankly they need to be sued again.

I had to call 5 to 6 times to get things straightened out. I couldn't opened the emails to e-sign. I had to fax everything from work. I had to do all the work myself. I didn't like having to make so many calls and faxing my boyfriend’s info to you because he lives with me. You seem like an ok Company but too much work on me.

I called to see if my Comprehensive deductible could be raised from zero to $1000. And what I could save by increasing this deductible. The agent I spoke to, and I didn't get his name, was super helpful in telling me my options. Seems I could save quite bit, so he increased that for me.

I contacted National General Insurance because we had bought a new car and sold a car that was insured by National General. We needed to drop coverage on the 2002 Sonata and obtain full coverage insurance on the 2016 Fiat 500 we bought on 1/10/18. Mrs. ** was very helpful, very professional and courteous as well as personable.

I got home insurance through National General and I seem to like them. The service representatives have been really nice. I called a couple of times and they answered quickly and got back with me and started to answer the questions I had. One time I called them about one house that I was going to buy and the guy was really thorough about hardwood floors; if the house had crown molding; if it had granite countertops. Then I called back as the house fell through because the foundation wasn’t good and the electrical hasn't had an inspection. So I bought the other one and I called National General back and they were really quite thorough with everything. Then my address was not correct. When I was on the phone with them, they changed it and then they also sent me plus my loan officer an email to tell that it was changed. They were really helpful with the process.

The customer service from National General was very nice initially but every time I call back, they would quote the entire policy again on the phone and start asking me all the same questions. Then I got switched to a different agent and she gave me a new quote. I called back to purchase it and then they pushed me back to the other agent who gave me my initial quote. I told her to transfer me to the agent who gave me the last quote so I can purchase the insurance without answering all the questions again.

Everything in my experience with General is good. Going with them because of their price, I also loved that things were done really quick. Everyone was very prompt and the rep was great. However, prior to buying the policy, it was not disclosed that they would subcontract an inspector to come to the house to take pictures. All that was mentioned to me was that I needed to have photos of the outside of the house, which I gave them prior to them underwriting my policy. And then two weeks later, I got a phone call from a private sector saying that General was requiring an inspection. I’m fine with the inspection but I wish the person that sold me that insurance over the phone would have mentioned that because I’m a really busy person and now I have to meet somebody.