Metlife Dental Insurance Reviews

Metlife is horrible. They violate the terms of contract by paying less than contracting. Their checks bounce. Disgusting and shameful. Their reps are clowns.

Wish I could give zero to negative number review to MetLife customer and provider service line because they suck so terribly. They seem not care about their patient and in network providers. They never pick up their calls.

The worst service ever. They don’t care. Looking for others to consider a class action suit.

We sent a claim for a routine dental cleaning, had to sent the claim multiple times (3-5) because every time we need to confirm with the customer service their system keeps saying they don't receive the claim. No dedicated email for customer service, either you send your file thru fax (obsolete technology) or thru regular mail. Can't believe a big company like this don't have an email for customers. Better fix their processing and customer service.

They are horrible. I’ve submitted 2 claims both times they said they didn’t receive to claim and then 2 more times responding to questions.

Metlife dental HMO is one of the worst insurance companies to deal with. Outsourced customer service (witch you can't understand) poor communications skills, long wait times, and getting transferred all the time. Their member service portal doesn't have the right information and you can't look up the schedule of benefits, it shows not available. You talk to the web tech and they can't fix it. Has to be mailed within 10 to 14 days. Just frustrating!

Metlife Dental is the absolute worst Insurance I have ever had. They repeatedly do not cover my claims even though I have followed all of their procedures. They are claiming that they don't receive the X-rays needed even though these have been sent numerous times by Dentists that were involved. Therefore, they refuse to pay their portion of the claim. It is ludicrous as these have been sent registered mail and was signed for. Also, I was told by there CSR that the X-rays were received. Then when you don't hear anything and call back they tell you they haven't received them. It's horrible how they operate.

Poor customer service means I call the answering machine, get asked the same questions, and end up staying on the phone for long periods, often talking to a machine. After 30 minutes, someone finally answered, and I asked for a list of providers in my area. He said it would arrive in my email within 15 minutes of my request. Do you really think it takes 15 minutes to send an email? I never received anything. I have been with this company for over four years. Last year, they denied the claims, so I had to pay for the lack of service.

They will now cover anything because they base what they will cover off of you previous dental history from your past insurance. Terrible insurance. Do not recommend them. I'm stuck paying for it for the next year for terrible coverage!!!!

As a provider, I have been on hold for 2 hours. I have been transferred 2 times. I selected "claims" on the automated line, it sent me to the wrong person. That person said they are overwhelmed with phone calls that they have people handling multiple lines, some of those are not technically suppose to go to them. He then promised he would directly connect me to the person that can help me and that I would not have to provide all of the patient's information or my information again. He sent me to another person that said she was unable to help me and had to transfer me. This is for services already provided to the patient. The way they treat providers is shameful.