Mendota Auto Insurance Reviews

I was originally given a quote for liability insurance for $28.32 per month. Wow, that sounded awesome and could afford that, no problem! So I called and accepted this offer but when I asked about the total payment to get policy active I never got an answer. I asked for this total 4 more times and never got an answer. Finally when I called and said I was ready to make payment and begin the policy I was told my 1st payment would be $59.40. I made a payment of $60 and then they sent the documents via email and thinking that math didn't add up right. I saw a $25 policy fee was added on but was never informed of any fees.

Let’s see where should I start. So I was covered my Mendota full coverage for both my vehicles. I got rear ended. I thought great at least I have insurance... wrong. I tried calling their 24 hour line and got nothing but the welcome message. I tried for hours to make a claim! So I waited till the morning to call. Well to my surprise I call the next morning to get told that my policy was cancelled due to non-payment. Never got a notice until it was too late. So I start going through my bank account. It was taken out. Now here is the funny thing I have a payment receipt. How is it right as I go to file a claim that very day my insurance got cancelled? I tried talking to the company and they were very rude about the whole situation. It looks like I am out that payment. This company has very poor customer service. They will cancel your policy as soon as someone hits you. I don't recommend anyone use them. They are a scam.

My SUV was hit & run by this insurance's customer on Apr 15, 2018 when my vehicle was parked in Southern California, I had eye witness and Police report, and he admitted to police that he hit and damaged my vehicle. Mendota assigned an adjuster in Nashville, TN, after I filed a report, I made multiple phone call and voice messages to the adjuster, she took more than a week to call me back to arrange vehicle inspection. The local vehicle inspector took more than necessary pictures and collected extra information which was not necessary.

Called to pay bill, get transferred 3 times, then get put on hold for 15 minutes while the guy is calling me ma'am the whole time until I corrected him. ALL TO TRY AND PAY MY BILL> Can't wait to change companies. This one is TRASH and they are full of **.

Went to make my last payment of $170+ for final payment on my insurance. It's almost time for a new policy so it had another option to pay last payment and renew at the same time at $345.00. Well I picked just current bill payment. It had the $345 in a grey area making it look like it wasn't picked but the current payment was in bold black. I said pay and instead of it saying, "Are you sure you want to pay $170" it just said paid $345. So now I'm out that extra money that wouldn't have come out until the end of July. My husband was injured on the job a year ago so money is tight. So beware of the greyed out area when making a payment.

Mendota provided my required insurance sufficiently. The only contact I initiated was when my rates actually increased after my policy renewed several times. I was not happy with the increase at all.

It is very hard to call customer service. You have to say you're making a payment to get a live person. Otherwise, getting through the prompts are impossible. The customer service is terrible. This company is not reputable and should be shut down. I can't wait till my husband get 1 last thing removed from his driving record to go to another company. Do not waste your hard earned money or time with this awful business. The website is a joke. Can't even print your ID card from it. Terrible! Terrible! Terrible!

I haven’t been with Mendota Auto Insurance that long. We pay our insurance through an agent friend of ours. And when we do talk to them they’re rude. They never are willing to explain or discuss anything we ask. This company has major issues in its staff. I would say go to another place. Everything about this company screams, “We don’t care. Just pay us and shut up.” The guy way overcharged us then when we called him on it he called my wife a liar. So we showed him the proof and he said it was our fault. I don’t like Mendota, every time we talk to them it’s always "you’re wrong we’re right. Now shut up and move on." They totally suck.

Cheapest policy that I found and I shopped around a lot before choosing my company. I would recommend Mendota to help save you money. However, they only offer a 6 month policy to members. The customer service department is not much help since mostly everything is done in their website. So far I have been happy with Mendota except that if you add a vehicle or drop a vehicle you have to pay a large deposit. Also the only way to get the best price for your policy is you have to have a card on file. I wish they offered a year policy. It might cost more for a year but would be better in the long run.

Mendota is by far the cheapest insurance company that we could find for our two cars. We found it thru a local broker and have been using them for 2 to 3 years or so. However, I do not like the fact that they bill me different amount each time. They send a small forest thru the mail. And both times we needed them because someone hit us. They didn't seem to have any ** to give us. Also, most of the time when we call them they don't know who we are, many times they have sent us notices stating our insurance was going to be dropped due to nonpayment even though the payment went thru. I am looking into other companies for this service.

I have had Mendota Auto Insurance for 3 years and the overall experience is good. They have good customer service and answer the phone calls in a reasonable time. They send me my statements on time every single month. I like how in general the rates are reasonable. But I dislike how my rates have been changing every 6 months. I don’t understand how if I live in the same city and same town that I did 6 months ago but my rates change without even being in an accident or any type of involvement.

My parked vehicle was seriously damaged by a Mendota insure. Step one, wait, step 2 wait, step 3 initiate contact repeatedly so that you may given instructions on how to prepare your own claim i.e. get a password, a phone app, submit pictures to a third party company, wait, step 4 beg for an estimate, step 5 beg for details pertaining to rental, step 6 beg to not have to be out of pocket for rental, step 7, deal with the low ball estimate. I'm currently stuck at this point. How long will this company be an ongoing concern? Having to slide in and out of my truck for over a month has been nightmarish. They want me to be out of pocket for rental and then review rental costs for reimbursement? Hmmm. A true spectacle for a regulatory review board.

Well I have a car accident in April 21th and just to make large history short they resolve my case until September 19th, they take 5 months to resolve it!!! And they only call me one time, one time in 5 months, I try almost every ** day to contact them and don't even answer the phone, it was a really nightmare, stay away from this "car insurance".

My husband was involved in an accident with a driver who is insured with Mendota Ins Co. After reading the reviews I was quite concerned with the claim being processed. The day after the claim we took a trip and was unavailable for 7 days. When we returned home I received 3 notifications from Mendota. I called our adjuster and was promptly connected. Ninel was very professional and quickly assigned an outside adjusting firm who came the next day to look at the damages. We were advised we would be contacted in 48 hours. We spoke again with Ninel, she reviewed the estimate and sent it to be approved. We received our check 3 days later. This situation was handled quick, efficient and very professional. Thank you Ninel, you have done a great job.

I was in an accident on 02/15/16 and failed a claim. I was told after filing that I would be contacted within 2 days by an adjuster to go over details. It is now 03/01/16, and I have not once spoken to the adjuster assigned to me. I received a dumb email stating the name of the adjuster and a phone number to contact her, but I've never been contacted by Yoselin. I called her twice last week, and twice this week and have not heard anything. I finally got fed up and called their CSR department and asked to speak to their supervisor. They connect me with a supervisor, Tim, who's not even in the same office as Yoselin. He proceeds to take all my information over again and said that I will receive a text about some app where I could submit photos of the damages to my car. I haven't even received that text yet!!! I said that my frustration is that I was told that I was going to speak to an adjuster and nothing.

My car had an incident, the company provided a towing car. They said that they would call for fees informations and where the car would be. After 15 days I've got and letter saying that I owe them 368,00 Dollars for storage get and services. And the company wouldn't pay for it. I have called them more than 4 times and leaving messages and they don't respond to my calls. And the bill keeps rising. Who is responsible for that? You'll be the judge.

My insurance is through a company called KAI and when I was hit on the night of Friday the 13th of January 2017 I filled a claim that night. It took KAI's claim rep till the following Wednesday to make contact. The estimate was emailed to KAI's adjusters at Mendota on Thursday. It's been 8 days and Mendota has told us 3 times they never received the estimate which is BS as I've personally sent it 2 times as well as the body shop 2 times. I believe they are deliberately dragging their feet. In the meantime I'm not able to work and I can't pay my rent which is due in 2 days.

People at this insurance company are not good with customer service. I asked if they was BBB accredited they lied and told me no so I wouldn't leave a bad review. As a owner of a business owner I am very disappointed in the lack of respect and care for their own company. They work for and not caring for their boss in this situation because I'm sure if their boss knew how rude and short they would certainly not have a job.

They can't deduct the right amount auto insurance from my account. They double billed me. They can't insert the correct amount to be deducted. I had to call the bank for them to take care of it. They have to be instructed monthly. Worst insurance company I have ever had.

WORST INSURANCE COMPANY EVER!! My dealership "recommended" Mendota 3 years ago and I have been a LOYAL customer always making my payments on time NEVER lapsing or late. My payment was due on the 13th and since it was a Sunday and I couldn't call to make a payment when they are closed, I called Monday morning the 14th and paid. I asked if it could please be backdated since I made the payment as soon as I could the next business day and they REFUSE to do so. Not only that, my payment wasn't considered processed until today which makes it a 2 day lapse and now DMV is issuing me a $502 fine for both mine and my mother's vehicle!!

I was hit by someone that was driving one of their insured cars. She ran a stop sign and smacked right into me. I was pregnant with my daughter at the time and had my 2 sons with me. She ran off when she heard police sirens and my case has been "pending review" per Mendota since then. My attorney sent a demand for 46,000 and they are offering roughly 8,000 for me and my children for a hit and run. I am so jumpy when I drive, I can barely do so. The adjuster was rude, the customer service sucks, and they are crooks. They are "reviewing" a case because the driver wasn't their insured, but the car was their insured vehicle. SMH, they are hoping I let it go, and I won't.

3 months for claim settlement when one of their drivers hit me. Didn't have my correct information even though I left many messages and my insurance tried to contact them several times. Ended up calling my mother in law to find me. What a bunch of clowns.

Mendota Insurance has without question the worst customer service I have ever witnessed in my 54 years on this planet. If you are lucky and never have an accident, the price is very cheap. This insurance will prevent you from getting a ticket. That's it. If you ever have to file a claim, prepare to hire an attorney to get any help.

Mendota Insurance needs to be reviewed by the Minnesota Better Business Bureau. On December 11, 2015 I had an auto accident with one of their insurers in San Diego, California. For weeks I tried to communicate with their claims adjuster Mark **. He never returned my calls. The person with whom I had the accident admitted guilt in causing the accident and said this to my insurance claim adjuster. Just today I got a notice that my claim for full reimbursement of my deductible was only going to be processed for 80% of my out of pocket costs. In looking at the other comments made on Mendota Auto Insurance in this link I see that there is a common thread to their business practices. They delay communication and do not support their claims as they should. Mark ** should be an embarrassment to the industry.

My wife was involved in a traffic accident by one of their clients and it took three weeks for me to get any answers on what they are going to do and to date all I have received is the runaround. The claims adjuster's message on her phone, in which I could never actually talk with her and said that if I could not contact her I was to contact her supervisor and that she, herself, would contact me in 24 hours, was a complete joke. My insurance company tried 5 unsuccessful time to get them to reply to them. Even though my insurance company had sent them all the information about the accident, the accident report as well as the traffic ticket that their client received at the scene, was ignored and they never replied to my insurance company whatsoever. This is no a very professional or honest company. I feel sorry for the people that have decided to purchase auto insurance from them... I wouldn't.

This is the WORST insurance company I have ever dealt with and I am 65 years old. Don't believe them when they charge you for full coverage. My son's truck was damaged by NTB and they refused to correct the problem. We went to Mendota and they told us, "TOO BAD. TOO SAD. We are not going to help you. We are not going to repair your truck." So what good is FULL COVERAGE IF YOU CAN'T GET YOUR VEHICLE FIXED? Look. All you see are people who have been ripped off by this company.

This company win rip off of the year award. They steal money and after calling and trying to understand charges that was applied to the account they explained that by adding one vehicle my monthly charges would be 323 and it was a month after learning not by mail, email or convo but by them taking it out of my acct. I never authorized this amount to be taking from my acct. And the customer service department didn't know the prorated credit means and how to explain the amount that was stolen. They double charged and I feel sorry for the owner of this company and now understand why it has a one star rating because the employees that they have is going to sank his company with lawsuits. I have recorded calls all which proves they can review charges on the acct.

This is the worst insurance company I have ever had to deal with. First, their driver hit me. I waited to be contacted by a rep. After 2 months of being ignored by Mendota after sending several emails I finally had my truck fixed and paid for the repairs myself. The accident happened in September of 2015 and today is February 29th 2016. I sent the receipts from the Auto repair company 3 different times to my contact at Mendota. Each time she says she lost them. On the 4th time I refused to send them to her and told her to check her email. This went on for months. She did find my emails after weeks of being Radio Silent but now we have another hurdle. They are now requesting that the auto repair company send a receipt from their supplier showing what they paid for the bumper. My repair guy has sent the information which has been lost by Mendota.

I had a 1999 Corvette and was involved in an accident with a Mendota customer. I had the car for 3 days and it is now totaled. They not only drag their feet, but carried minimum insurance and I along with the other victim had to have my insurance take care of everything as this company does just about nothing to resolve their claims. Their license should be pulled along with all these "cut rate" companies as the only service they provide is "we have car insurance" when in fact, when responsible for a claim, they pay nothing.

I want to share with you how my family's life has changed since May 19, 2015. On May 19, 2015, my car was hit from behind on my way to work by a MENDOTA insurer. At the accident, I called 911 and she admitted it was her fault, she told me and the Norfolk Police officer she was reaching in her bag and was not paying attention. MENDOTA insurer called me the day after the accident to ask me how I was feeling. I told her I was hurting and that I went to the ER and I wanted my car fixed. She assured me that her mother's insurance company, Mendota, knew about the accident.

Was told when I signed up for insurance that my seventh month would be waived. I never heard that before but I went with it. So when it came time to pay the next payment I thought I would go online to pay it just in case and when I logged into my account it said there was nothing to pay that the account was paid up. So naturally I assume (and you know what they say about that) they had waived it like I was told. No, it was canceled and I received a call from retailer about my vehicle having no insurance and that if it wasn't taken care of they were coming to pick up the vehicle. I tried to call my home office with insurance and I get what I always get, an answering machine (they never answer). So I had to call the main customer service number where I was told I'm now in high risk because I allowed it to lapse. ;) Thank you scums of the earth. Sorry excuse of a company.

WARNING! WARNING! WARNING! My PARKED vehicle was hit by a Mendota insured driver who was carrying a non-owners policy. This person was 100% at fault and received a careless driving ticket. Mendota will not pay the claim. My vehicle was totaled and we have 3 little kids. They did NOTHING! The worst experience I have ever had with an insurance agent. The driver that hit my car also happened to be my landlord and he is evicting us over the matter. Welcome to HELL.

This company takes my payment every month out of my account, and for the second time in a row, they have been dragging their feet with payments, decisions and the willingness to answer calls and questions. I cannot wait until I get an opportunity to change insurance companies. This has driven me crazy! It has been a month since the approval of repairs and the check still has not been sent. I am stuck paying for a rental car until someone answers a phone or a question. This is unbelievable the incompetence of this company. Please do yourself a favor and pay more if you have to. This company will drive you crazy and waste your time and money!

We needed updated coverage to qualify for a new car loan. They had the best reputation with the dealership. Everything runs smoothly every month. When we needed to add our teenage driver our rates did not skyrocket. Each and every interaction we have had with customer service has been both pleasant and helpful. They do direct billing from our checking and have never made a mistake. We are very happy customers!

Was with Mendota for years and years until I sold my car and bought a new one. I called them to cancel the old car and simply to add the new one. Simple enough right? Wrong. They told me that had to see my agent and it wasn't possible to do it over the phone and they assured me that I was going to get my money for that month back since I called on the 31st of the month. Well they charged me and when I called back they said it's because they needed a cancellation notice in writing mailed or emailed to them. I did and still nothing.

While the insurance is inexpensive, their customer service is awful. Their insurance underwriter here in Denver is rude whenever I call to ask or dispute something. However, if he needs something from me or wants me to continue insurance with them, he is sweet as pie. I had nothing but problems with them.

We needed updated coverage to qualify for a new car loan. They had the best reputation with the dealership. Everything runs smoothly every month. When we needed to add our teenage driver our rates did not skyrocket. Each and every interaction we have had with customer service has been both pleasant and helpful. They do direct billing from our checking and have never made a mistake. We are very happy customers!

On September 10, 2015, I stop at agent office and request cancel policy on my car due to sale of my car. Agent lie to me and did not send cancellation to stinker Mendota company that going without customer permission in bank and stealing money. Mendota hiding their phone number and tells you to contact agent at **. Agent hanging phone on you and don't answer question. This company sounds like set up by illegal Mexicans and should be under investigation! It must be out of business ASAP!

I went backwards and hit a Mercedes on the bumper. Owner took it to Mercedes dealer to get it fixed. Charged $1600 plus. My insurance is going up over $60 per month so I am switching to Progressive.

Covered under Travelers insurance, I have had great experience with the company. Had to file a claim and talked to a representative that was helpful every step, making sure that all information was taken and done right.

When I went in they were friendly, didn't make me wait, asked me a minimum number of questions before they found the insurance that was just right for me. Then they helped me find the best price suitable to my needs. I was in and out of their office in less than twenty minutes of my time.

In April, my 2011 Toyota Camry accelerated when I tapped the brake. It was totaled. Thankfully I nor anyone else was seriously injured. I immediately called Mendota's claims department and reported the accident. The following day an adjuster called me but because I was driving I asked her to call me back. She never did. I called her several times and never got a response. No adjuster took my statement. When I finally reached a supervisor, I was informed that I had a different adjuster. When I talked to that incompetent, she told me that I caused the accident. Apparently she was reading from the police report (which was later discredited through my own efforts) because she certainly was not repeating what I reported on the night of the accident. She said, "You accidentally stepped on the gas instead of the brake". A court found me not guilty of reckless driving.

I had a car accident, second in my life, I was a caregiver to my mother on Oct.18, 2015. I totaled my car and checked on the person and she said she was fine. I went to the hospital, had test, at the time it was only bruises, yet my foot and knee hurt. After going home I couldn't walk and went to get a MRI, then my neck went and I went again for my neck. It was very damaged. In getting new car insurance, they said, "Mendota said she said it was $1850 worth of damage." I saw no damage to her car. I just now receive letter from Mendota saying that she is to get another check $2500 for her damage!! She was just fine. I had a broken foot, knee damage and severe whiplash. What gives? I want to see her car damage and bodily damage. By the way I had never received anything. Please respond my new number is **. Thank you. The claim number is **.

I obtained Mendota Insurance through an insurance broker in September of 2014. I wish I had done my research before obtaining a policy with them because I would have definitely NOT done business with this company had I known the nightmare it causes its customers. In March of this year my 2007 Chevy Equinox was stolen from my home. I made a police report with Chandler Police & filed the claim with Mendota & hoped for the best. It was found a few days later by Phoenix Police in a bad neighborhood. Unfortunately I was never notified by the police & instead was eventually informed by my lien holder of the discovery & whereabouts of my car in mid-April.

This insurance company is the worst. My advice to anyone, do not get this company. Cheap is not always the answer because with this company you don't have insurance anyway, just a paper policy to show coverage. But really when it's time to put a claim in get a lawyer and then call the better business bureau next, cause Mendota will take you to hell and back before they pay.

So I purchased a policy with Mendota and I pay for a full year. Anyways at the time of the purchase everything was great - I liked the price and the services didn't sound bad so I went ahead with it. It's been 3 months now and I ran into my first problem, at the time of the purchase I told the worker I needed an sr22 filed and they told me they were gonna take care of it so I didn't think much of it until my job informed me that my license had been suspended. So I had to get a hold of the DMV to find out why. Turns out these ** at Mendota never bothered to file the sr22 and didn't even realize it until I confronted them on it and I might add they're not gonna reimburse me for the license renewal fee I have to pay the state... ** right...

I work for a car dealership. My customer was in an accident 2 weeks after purchasing a car. His adjuster seems to be everyone's adjuster **. Who is never available, never answers her phone and does not call people back. I have emailed, faxed and left messages on her phone trying to assist my customer with his claim. I have yet to ever speak to ** who works 6:00 am-2:30 pm PST, weird hours for an adjuster. Either way it has been since 04/16/2015 as the date of the accident and nothing has been done. My customer has given up because he has no hope with ** or Mendota insurance.

I was in a car accident on 4/3/2015. I reported my accident the following day. I was told that the adjuster will call me back Within 24 to 48 hours. 10 days passed by and no call. No responded to my call or haven't gave me a call back. Call to speak to someone, was left on hold for an hour till someone came on. The adjuster answer the phone and a half hostile voice repeating that she was out for 10 days sick and that's why she couldn't help me with my and I couldn't speak to a supervisor and making threats.

My husband and I had just bought our first car together about 6 months ago. We were told by our car salesman from Bell Ford in Phoenix, AZ that a friend of his can get us a great deal on insurance so we can take the car off the lot. Completely naive, we agreed to it. A month or so passes by and we get a notification of cancellation from Mendota saying they weren't going to insure us because my information could not be verified with the local MVD. I reviewed the information and although I thoroughly gave them ALL of my personal information, they had put my husband and some RANDOM WOMAN on our insurance policy.

I was in an accident and so far 6 days later an adjuster has yet to call me. I keep being told one will call me in 24 hours but nobody ever does. Meanwhile I'm out of a car, and can't put it in the shop. I have yet to receive any info on a rental. Basically my full coverage feels like I have liability with boo boo insurance. This company is a joke and does not care about their clients.

Well over 30 calls to adjuster in regards to my truck.... 21 Days later still no truck... I had to type my own incident report and send it to adjuster with photos and estimates.... I did their job for them and they still cant get their ** together, I would be ashamed to be an employee for this company.

So I had Mendota for about two years with no problems. Last year I severely broke my leg and could not work or drive. My payments were on auto draft from my bank account so I immediately called and informed Mendota that I would no longer be needing their service. 03/2014 I spoke to 3 supervisors and nobody explained that I had to fax a cancellation. The next month I find out that they had been trying to take payments out of my account. I then again called and spoke to more supervisors again not mentioning anything about faxing the cancellation. Of course I purchased a new policy with a different insurance company 05/2014.

On 12-27-2014 their insured hit my parked car. Their insured admitted fault. They sent me two letters saying to conduct myself as if the insured was uninsured while they investigate. I have had so much trouble reaching them that I bit the bullet and had my insurance go after them. They are freaking insane.

Mendota is the worst company I have ever dealt with. My car has been "in the shop" for three months now because Mendota absolutely refuses to answer phone calls. When I got home today, I had a letter in the mail from a collections agency trying to sue me for the damage done to the other vehicle involved in the accident! I called the number on the letter, and they said they were suing me because they couldn't get in touch with Mendota!!! I've called Mendota 4-7 times a week since the accident happened with no response. I'M NOT SURE THEY'RE A REAL COMPANY.

I was hit by a Mendota insured person. They sent a claim adjuster within days, rude but he showed. I have been trying to reach their claims adjuster for almost a month. Dalwin ** has not returned a call. I do not want too much time to lapse. Mendota sucks. All I want is for them to get my vehicle fixed. I do not have any interest in being a client of theirs.

I had to pay out of pocket for someone hitting me. No one would talk to me, sorry company. Going back to geico.

One star is too much for this insurance company. I am dealing with a claim where their client was clearly at fault and it's been a week and my car is still not in the shop. It took 20 phone calls to even get a call back for them only to give me a roundabout answer. I just bought the car that was hit and I couldn't wait to drive home and show my family and friends my new car which isn't going to happen now since this insurance company is so disorganized. All I want is for my car to be fixed but apparently even though they've accepted liability it's too much to ask. And now when I call in about 50% of their employees seem to be off through the new year! Must be nice. What would really be nice is to have my car back and to not be driving an unreliable and unsafe rental car that took me three days to get and the action was all done on my part. Mendota just sat there and let me stress out and do the leg work. From what I have read this is common for the company. I don't know how they even have a license to operate at this point.

I was the victim of a hit and run. I had to deal with a Sarah **, who the whole time acted as if she was doing me a favor and paying out of her pocket.. Two weeks have gone by and I'm just now hearing from her and she still has a nasty attitude... It sure felt good to save on a low monthly quote but God forgive you should need them to repair your car. Just go with a name brand if you can or be ready not to have any accidents. THE WORST insurance I've ever had to deal with....

I started out with another B rated insurance company to lower my insurance bill. Within a month they transferred me to Mendota Insurance. No bother to me, I didn't care. My monthly payment was $70.00 which was a lot lower than the previous carrier. I get an email to call them. They need to update my insurance information, so after 6 calls to Ashley leaving voice messages with no response, I demanded to talk to someone.

I was in a car accident with my grandmother and her friend. My grandmother was the driver, I was on the passenger side and her friend was on the back seat. My grandmother tried to miss a deer and lost control of the vehicle and hit a tree. Her friend had 3 broken ribs and I had pain in my upper back and neck. My grandmother had insurance through Mendota. This is the worse insurance company ever!!! They do not return phone calls and they are so rude. I have been seeking medical treatment and my doctor put me on work restrictions.

My Mercedes Benz engine caught fire 3 weeks ago. The claim adjuster has dodged my calls and looked for every reason not to pay this claim. I am an RN. I worked a double shift and asked a passenger to drive. A hose broke and the fluid caused the engine to catch fire. It is my intention to report this to the Florida Attorney General.

My insurance agent signed me up with Mendota insurance. I paid faithfully, never late. My son that lives with his father and his friend, I called him to come over after school to go retrieve my blood pressure medicine to drive my car because I was dizzy and he did. Although he wasn't on my insurance, I had full coverage. It started raining. He hit a hydro plane in the road, lost control and hit a sign and some other pole wreck my car. Got police report, called Mendota, reported accident, adjuster came out. 3 months later, me and my son did sworn statements. Between those times, I got 2 phone calls from claim department and no one returns my call. Here it is almost 4 months later, my car still not fixed. No one calls me after leaving multiple messages. It's not fair cause I don't know rather they're hoping I am going to fix it or what because it has been since April 30 2014, go figure. Should I get a lawyer at this point????

Never use Mendota Insurance. I have filed a claim due to hail damage. It took them over 2 weeks to get an adjuster to come out and look at my car. And after everything was said and done, it's been over 3 weeks since the check was supposedly sent to me... Had to have them issue a new one and overnight it. I'm not holding my breath on that... I'm calling A.M. Best Company and "DORA" Division of Insurance and the Better Business Bureau | US and Ripoff Report. ** this company. They are so quick to add fees and jack up my rates but when it's their turn to pay, they never do... They are a ripoff. NEVER use this company... Looks like I'm not the only one that thinks so!!!!!

I purchased a car and insurance broker tell me this is a good company [Mendota]. Anyway, I was at a bar and my car was keyed. I called Mendota insurance and they were nice in the beginning then they became nasty and had me go through a torture style interrogation. The verdict is still out, but Mendota is strong arming its customers. They take your premium but when it's time pay claim, don't want to pay so try find every way possible not to pay!

My daughter had an accident in a vehicle that I purchased. I had just recently bought the car and only had liability and she wasn't a covered driver. I received a phone call from one agent who was quite rude and then after a week I receive another phone call from a coverage investigator asking a ton of questions. My daughter lives on campus at school now, but has lived off and on with other relatives. To me, the agent was trying to say that I was committing fraud by not adding my daughter to my insurance. She wants to know why my daughter doesn't live with me but uses my address. That's her permanent address. I used my parents' address for many years as a permanent address.

I sold my car in early August due to a problem that would cost more to repair than I paid for the car. I'm still required to have an SR22 and proof of it to keep my license. To save a lousy twenty bucks, I went through Discount Insurance Group instead of my previous insurance agency. They hooked me up with this mickey mouse ** company "Mendota" aka "Mendakota." I just got a letter from the DMV about my previous insurance being cancelled and that I have to provide proof of continuous SR22 coverage or my license will be suspended on 9/11/13. I showed them all of my Mendota paperwork, but there was no SR22 certificate. I wasn't previously aware of a particular certificate being required, and apparently the lady on the phone at Mendota had never heard of it being required. She promised to fax it over to the DMV as soon as she got off the phone with me.

I recently sign up with Mendota Insurance on August 19, 2013. Unfortunately, I was in a minor accident on August 25, 2013. When I sign up for insurance, I did it through an agency. Big Mistake!!!!! I called Mendota, made my claim and wanted to get a rental due to my accident. They stated to me that I did not have rental reimbursement. I stated to the claim adjuster that the company I went through made a mistake and I had proof that I had rental reimbursement on my policy. After proving that I had rental reimbursement, which it took about a week just to get them to recognize I had it.

THEY DON'T PAY!!!!!!!!!!!!!!!!!!!!!!!!!! I was driving up the street when I was T Boned by another car. The driver admitted he was at fault to me and the cops. Because of the accident I was having to get doctor care and the 2 side doors on my car repaired. I was out of work for 6 days and was in a lot of pain. The ** didn't do the right thing and accept liability. Even though a judge said the other driver was responsible. I was trying to get a loan towards my settlement because of the financial hardship I was put on. They ignore calls and don't pay. THEY ARE CRIMINALS AND ANYONE WHO WOULD WORK FOR THEM IS A SCUM BUCKETY!!!!!!!!!!!!!!!

My van was hit by someone while parked. I filed a claim with the insurance company. Finally an appraiser came out. He sent an appraisal. I spoke with a company representative. He was rude and arrogant and not even the person assigned to my claim. However, when he called me back he said (like a kid in a candy excitement) he had now taken over my claim. He sent me another appraisal of the damage (his version) and reduced coverage of the damage. All done with pictures from another state. They say A/C damages did not occur in the accident.

I had gone into pay my car insurance on 6/26/13. I checked my bank account the next day to make sure payment had gone through. Well, they had overcharged me. I called them and they had told me to come in. I spoke to a representative and they said they could refund the over charge at that time. So I had told them to cancel my policy on the 6/28/13. I have the copy of the cancellation request that was faxed to the main office. Today 7/15/13 I had received a letter stating that I have to send a blank check to them so that they can have my bank account information to make a refund of a lesser value. I tried calling the company. All the phone numbers I could find for them were disconnected or no longer in service.

First day started out trying to get my windshield replaced. Not a simple task with Mendota. They have you on hold for a very long time just to say you have to wait for an adjuster. Never had to go through an adjuster to get a windshield fixed. I have had no other claims. I was an easy $2k for them in my premium. While I was waiting for their adjuster to contact me, someone had broken my back windshield. (I couldn't believe it!!) Anyway now I couldn't drive my car at all. Tried to call Mendota again with not a response except that I have to wait for the adjuster.

Literally, the biggest joke of an insurance company ever. They must hire any idiot off the street. A girl hit my parked car and unfortunately had this incompetent insurance. It took over a week for them to even contact my insurance who hounded them all week when the girl was clearly liable (then didn't contact my adjuster like they should have but said they spoke to a random person with Mercury which is my insurance). Finally, my insurance waived my deductible so I could get my repair process started and said they would continue to try to reach them and make them pay for it. Most frustrating company ever to deal with and their supervisor is rude and totally unprofessional. It is not rocket science. You hit a parked car, you are liable. Instead, they told the girl to not speak to my insurance when one simple voicemail admitting liability would have helped me get my repair process under way. Beware of these scam artists.

In the small town of Arcadia, Florida there was an accident on Sunday, March 24, 2013 morning that involved two parked vehicles in the owner's driveway, covered to protect from damage from the elements of nature, and a 1990 Jeep Cherokee. Let us start at the beginning. The owner of the Jeep is the daughter of the driver. The driver had recently been released from the Desoto County Memorial Hospital due to neck surgery. The Jeep was in a drainage ditch across from a 1980 V8, 4 speed, 350 engine, power everything, burglar alarm, manual transmission, glass top classic Chevy Corvette, and a 1998 Ford Mustang that was parked alongside the Corvette.

I recently was told by "Just Auto Ins.", a broker for "Mendota", that they had a better deal for me with another insurance company. So I was interested in the savings and said go ahead and hook me up. Well, they never did and I ended up somehow paying more for the same insurance I already had. So I told them I wanted to cancel my policy. They said okay and would send off the paper work to "Mendota". Well, I never heard anything from them. It’s been more than 2 weeks for them to send me a cancellation on my insurance. I just found out that they still took this month’s payment from my account. That’s probably why they've been stalling. I feel that they were dishonest and misleading over the whole thing. Watch what they tell you and believe none of it. They just want the sale. "Just Auto and Mendota" Insurance are corrupted and should not be in business.

My car was sideswiped while it was parked outside my house during a snowstorm in the early morning hours about 2:00 am. When I called Mendota to report the claim, I was still waiting to hear back from someone on another claim that happened a month or so prior to the sideswipe. I was not really too worried about the situation before because it was only a $268 claim to replace my back window (but a phone call would have been nice just to know they care about their customers). Anyway, when I finally did get someone on the phone, he was near impossible to work with. He didn't want to help me get into a rental and said I didn't have rental insurance.

I recently used Mendota when purchasing my used vehicle. It's an older model - no need to go super expensive. At $197 a month, I received the worst service I have ever encountered. For one, I switched bank accounts and they continued to charge the account that is closed month after month and giving me harassing calls that my payments did not clear. I come to find out they never save this information in the system after they process a payment. Second issue, after cancelling service, it has been nearly two months and I still have not received my refund payment. I called them to find out the broker who handles their account in Las Vegas does not follow up with them once changes are made. They do not know of any change unless they contact them directly or go into their system to make an update. Horrible, horrible, horrible. Don't do business here!

I was rear ended and Mendota insurance was hard to contact. They never returned calls and did not pay for the damage to my vehicle due to some snag in the other driver's coverage. They took four weeks to let me know that they weren't paying. I was stuck with repairs. Awful company. I would never deal with them.

I was in a small fender bender, which damaged/dented the driver side. The front left tire took the brunt of the damage by bending the front axle, damaging the transmission, rotor, brake assembly, plus body damage down the entire left side of my SUV. Mendota refused to pay any of the $3800.00 for the internal damage. They have told several lies, plus they sent their accident investigator to my mechanic’s place and told my mechanic that I am a liar, 3 different times, & they also reported my car to CARFAX with bogus information. I’m scared to get the body worked on for fear they're going to not pay that either, & I will be stuck with that bill too, which I can’t pay on disability income! My experience has been horrible & this company is what they call a "cut-rate" company. I strongly advise: do not trust or use this company for your vehicle insurance!

I was involved in an automobile accident (traffic stopped and he ran into the back of my stopped car propelling me into the car in front of me) by a person insured by Mendota Auto Insurance (Kingsway Financial Services). A police report was filed indicating other driver's fault. I contacted Mendota and filed a claim. It has been a week. I have called several times and left several messages that have not been returned. Today, I received a letter that they were trying to reach me and that they are investigating the accident and that they will not pay for car rental charges while investigating loss and to contact my insurance for repairs. This auto insurance company is a fraud scam, giving the runaround to avoid paying claims. They have a poor record with the BBB and numerous complaints online. They should not be allowed to sell auto insurance and should not only be put out of business, but put in jail.

I used to have insurance with Mendota in Las Vegas. Every time I had a question and called them at the customer service, they would either tell me to call my agent or just read the notices I was receiving. I went to my agent/broker and they would call and they (Mendota) would be rude to them! They would put it on speaker because I asked them to since I wanted to hear what they would say. All of the customer service people are rude! I'd rather call welfare! I would never recommend anyone!

On December 3, 2011, I was side swiped by an individual insured by Mendota Insurance. The local police surveyed the situation and due to the minor nature of the accident, did not file a report as is the standard procedure in Texas (this needs to change). On 1/20/12 a Mendota Representative sent me a letter claiming me as responsible "when your vehicle squeezed in between our insured's vehicle and the sidewalk.” This seems like quite a feat of physics as my vehicle is a half ton truck and the Medota Insured drove a full-sized van and contact was not made until the side view mirrors hit (front 1/4 of the vehicles). This company needs to have their license revoked.

On 02/25/11, my insurance policy was increased for initial payment of $120.69. The company did not notify me of increase in policy. And there was no signed agreement to this effect. I signed up with GEICO on 02/27/11. And I cancelled with Mendota on 02/28/11. The $120.69 charged on 02/25/2011 was meant for period of 02/25/11 to 03/24/11. However, because I was not formally informed of increase in policy, I had my insurance cancelled with Mendota on 02/28/2011.

Two months ago, while I was stopped at a red light, another motorist drifted from oncoming traffic and hit my car head on. She admitted fault to police, all stories from parties involved and witnesses were the same. Although she insisted, she was insured, she could not locate her insurance info.

On October 15, 2010, my parked truck was hit by a driver insured with Mendota Insurance. It took a week for the company to send someone out to do an estimate on the damage. During this week, while trying to talk to my adjuster, I was hung up on twice by receptionists, and was told that I could not talk to a supervisor. The adjuster told me that they would reimburse me for a rental up to $30.00 per day but I had to incur the cost first and they would just reimburse me. Let's see, I'm parked, not even in my truck, and I need to pay for my own rental? A maximum of $30.00 per day? You can't even rent a Renault for that! So now, I have been out of work for a week, as this was my work truck and the body shop says that it will be two weeks more! This is truly the worst company that I have ever dealt with and I have already hired a lawyer to sue.

On May 15, 2010, I was hit head on by Mendota’s insured driver. I promptly turned in the claim the next business day. The local business office was open first thing in the morning and took copies of pictures of the accident for their records. They gave me the number to call Mendota and I promptly called them. They wanted my insurance State Farm to pay the claim and after researching this, I was not comfortable filing it on my insurance as it was their insured’s fault.

I have repeatedly asked and called complaining about someone hitting my car. I called, told them, and they say that they can't do anything until a claim goes through. What concerns me is someone is making false claims, and at my expense. I was told by some people that this person is doing it and I complained, but I see some lady on the highway writing my plate no. and looking at my car and taking a picture of it. I called my insurance and they said they don't do that, they call first. I feel that someone is doing it there and not letting anyone know it.

I purchased Ins from Mendota, on that same eve my car was stolen, and was involved in two hit and run incidents. Mendota denied my claim, because I did not add my brother on my form. My brother was homeless. I told them that he stay with me sometimes, and with my sister at another address. I sent them all the police report, because he was arrested that same night, and presently still in jail waiting sentence. I told them that he got his mail at my house, as well as my sister's. I still have mail of the people that use to live in my house. Was I also to put their name on my policy, because mail come to my home? My car was a total loss. My brother had no permission to drive my car, because he had no license, and he is legally blind, but they said that I should have put him on my policy. Also, they cancelled my insurance with them. My car was totaled, and I am being sued by the people that he hit.

I was hit from behind while visiting Tucson, Arizona on 12/31/2009. The guy at fault was insured by Mendota Insurance Company. I reported the accident to them the next day. I was contacted by the adjuster within a week regarding the accident during which time I asked about a rental car. I was told that a maximum of $40 per day would be compensated and to keep track of the receipts. While my car was not drivable, I was able to get rides in order to mitigate damages. I was called a few days later and told that an appraiser will contact me regarding my car. I was not contacted but received a letter (within the week) with a valuation for my car based on its condition and the "Fair Market Value."

I was denied an entire auto insurance claim due to these peoples’ typographical error on every page of their insurance declaration package. Insurance coverage was purchased after accident, but Mendota's "effective date" was retro-active and thus making eligible for claim. One judge seemed to think so and would have given me reason had it not been because Mendota's reps in L.A (regular attorneys and not representatives as every insurance company is supposed to have in every state) said I waited 10 months to inform them of accident. The accident of which, if they ever were informed, was only to confirm insurance coverage by the guy at fault - request to which they denied. After some research and to everyone who might want to know, the statue of limitation says that 2 years is the limit in which you can present a case on insurance on property damage. No money was being asked of Mendota and the entire case collapsed.

We are the lien holder of this vehicle. The customer was insured with this company at the time of the accident. They did not want to pay us the balance that the customer owed or even help us resolve the case because they say that they do not know if the customer was the one driving or not. The case is that the customer did not have a Florida license but they went ahead and insured him anyway. I do not understand why they did not cover the accident since he was insured. They do not want to work with us and never return our calls.

I was in an Auto accident involving a person Insured with Mendota Insurance. I was assigned a claim number, and given an agent and phone number for her, but she never answers the phone (always voicemail) and does not return voicemail messages left. I have yet to be able to find out if the other party actually is insured (under investigation according to a letter I received ) or what the progress is on the claim. An adjusted did come out and evaluate my vehicle, but it is now a over a week later and no contact with me has been made to even advise what the estimate of damage is.

I was involved in an auto accident with one of Mendotaa's insured drivers. This happened in July of 2005. I received an estimate on 08-05-05. I have left numerous messages for Ms. Cosgrove, however, have only spoken with her twice since receiving the estimate. I have repeatedly tried to give them my correct mailing address if they would prefer reaching me by mail, they have both my cell and home telephone numbers and my email. They claim they are unable to contact their insured, while I understand that presents a problem for them, I would like to know that my claim is being handled responsibly and not being ignored until the time has run out for my to fix my car. I would go and have someone fix the damage to my car, but I am not confident Mendota will cove the cost. I can and may have to use my own insurance in order to get this taken care of, I just think they have a responsiblity to me or at the very least to at least respond to my calls and emails.