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Mendota Auto Insurance
Overall Satisfaction Rating
1.36/5
  • 5 stars
    3
  • 4 stars
    4
  • 3 stars
    1
  • 2 stars
    4
  • 1 stars
    71
Based on 83 ratings
SHOW RATING DISTRIBUTION

Mendota Auto Insurance

ConsumerAffairs Unaccredited Brand

Mendota Auto Insurance provides coverage for drivers across the United States. Mendota is not currently an InsuraMatch verified carrier. Contact InsuraMatch to see multiple offers from providers to find the right policy for you. *ConsumerAffairs insurance program, powered by InsuraMatch.

BOTTOM LINE

Mendota is known for offering plans for everyone, including those who may not be able to find coverage from other companies. Customers report positive experiences when filing claims. They appreciate the fast turnaround times and the prompt communication from agents.

PROS

  • Website portal makes payments and claims easy for many customers
  • Claims reporting hotline available 24/7
  • Automatic, direct billing available for easy payments
  • Customer service line open weekdays

CONS

  • Some customers experienced price raises without advance warning
  • Only six-month policies available

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93 Mendota Auto Insurance Consumer Reviews and Complaints

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Page 1 Reviews 1 - 30
Rated with 1 star
Verified Reviewer
Original review: April 29, 2019

I had insurance with Mendota for 1 1/2 years. My monthly rate was different each month. Each time I called with a question, they could never find my policy and would refer me to my agent. I had Roadside Assistance added and had to have my car towed (wouldn't start). They informed me I had to pay the tow man and submit it for reimbursement. I called Mendota to find out where to send it. 3 days later I got a call from Mendota asking what the mechanic found, I said the starter was bad. I found out I had been given the wrong fax number but was assured the check would be sent. 30 days later...no check! I called and was told it was considered a "mechanical issue" and would not be reimbursed. MENDOTA GIVES INCORRECT AND/OR INCONSISTENT INFORMATION! I WOULD NOT RECOMMEND!!!!

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Rated with 1 star
Verified Reviewer
Original review: Oct. 8, 2018

I was originally given a quote for liability insurance for $28.32 per month. Wow, that sounded awesome and could afford that, no problem! So I called and accepted this offer but when I asked about the total payment to get policy active I never got an answer. I asked for this total 4 more times and never got an answer. Finally when I called and said I was ready to make payment and begin the policy I was told my 1st payment would be $59.40. I made a payment of $60 and then they sent the documents via email and thinking that math didn't add up right. I saw a $25 policy fee was added on but was never informed of any fees.

Looking at future payment, my $28.32 had changed to $37.32 and each payment had a $3 fee attached. That was a lie and the next month when they sent the only monthly statement my charge went up to 42.32 and the fee was $9 per month and pay off was $180. I just got a notice that informed me my payoff is now $202 but didn't tell me what my next monthly payment. Almost forgot, there is also a $5 fee if you use a debit card but if you give them your banking accounts they will waive that fee. I will be calling the rep that signed me up but already know I will get his voice mail. They won't be getting any more money from me and if there is any legal action against this company you can believe I will sign up.

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Rated with 1 star
Verified Reviewer
Original review: Aug. 14, 2018

Let’s see where should I start. So I was covered my Mendota full coverage for both my vehicles. I got rear ended. I thought great at least I have insurance... wrong. I tried calling their 24 hour line and got nothing but the welcome message. I tried for hours to make a claim! So I waited till the morning to call. Well to my surprise I call the next morning to get told that my policy was cancelled due to non-payment. Never got a notice until it was too late. So I start going through my bank account. It was taken out. Now here is the funny thing I have a payment receipt. How is it right as I go to file a claim that very day my insurance got cancelled? I tried talking to the company and they were very rude about the whole situation. It looks like I am out that payment. This company has very poor customer service. They will cancel your policy as soon as someone hits you. I don't recommend anyone use them. They are a scam.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 3, 2018

My SUV was hit & run by this insurance's customer on Apr 15, 2018 when my vehicle was parked in Southern California, I had eye witness and Police report, and he admitted to police that he hit and damaged my vehicle. Mendota assigned an adjuster in Nashville, TN, after I filed a report, I made multiple phone call and voice messages to the adjuster, she took more than a week to call me back to arrange vehicle inspection. The local vehicle inspector took more than necessary pictures and collected extra information which was not necessary.

I got my local body shop quoted repair cost $724.83, Mendota quoted $456.88 only. I called and emailed to adjuster multiple times, explained the labor rate had big difference between California and Tennessee, they simply close my case. They sent first check to the wrong address, after 3 more weeks, again multiple phone calls and emails, finally they sent me a check with correct address on the envelope, and wrong address on the check. This is the nightmare, the worst auto insurance I have ever deal with.

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2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: July 9, 2018

Called to pay bill, get transferred 3 times, then get put on hold for 15 minutes while the guy is calling me ma'am the whole time until I corrected him. ALL TO TRY AND PAY MY BILL> Can't wait to change companies. This one is TRASH and they are full of **.

4 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: June 10, 2018

Went to make my last payment of $170+ for final payment on my insurance. It's almost time for a new policy so it had another option to pay last payment and renew at the same time at $345.00. Well I picked just current bill payment. It had the $345 in a grey area making it look like it wasn't picked but the current payment was in bold black. I said pay and instead of it saying, "Are you sure you want to pay $170" it just said paid $345. So now I'm out that extra money that wouldn't have come out until the end of July. My husband was injured on the job a year ago so money is tight. So beware of the greyed out area when making a payment.

3 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: May 25, 2018

Mendota provided my required insurance sufficiently. The only contact I initiated was when my rates actually increased after my policy renewed several times. I was not happy with the increase at all.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 1, 2018

It is very hard to call customer service. You have to say you're making a payment to get a live person. Otherwise, getting through the prompts are impossible. The customer service is terrible. This company is not reputable and should be shut down. I can't wait till my husband get 1 last thing removed from his driving record to go to another company. Do not waste your hard earned money or time with this awful business. The website is a joke. Can't even print your ID card from it. Terrible! Terrible! Terrible!

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 30, 2018

I haven’t been with Mendota Auto Insurance that long. We pay our insurance through an agent friend of ours. And when we do talk to them they’re rude. They never are willing to explain or discuss anything we ask. This company has major issues in its staff. I would say go to another place. Everything about this company screams, “We don’t care. Just pay us and shut up.” The guy way overcharged us then when we called him on it he called my wife a liar. So we showed him the proof and he said it was our fault. I don’t like Mendota, every time we talk to them it’s always "you’re wrong we’re right. Now shut up and move on." They totally suck.

3 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: April 29, 2018

Cheapest policy that I found and I shopped around a lot before choosing my company. I would recommend Mendota to help save you money. However, they only offer a 6 month policy to members. The customer service department is not much help since mostly everything is done in their website. So far I have been happy with Mendota except that if you add a vehicle or drop a vehicle you have to pay a large deposit. Also the only way to get the best price for your policy is you have to have a card on file. I wish they offered a year policy. It might cost more for a year but would be better in the long run.

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Rated with 1 star
Verified Reviewer
Original review: April 28, 2018

Mendota is by far the cheapest insurance company that we could find for our two cars. We found it thru a local broker and have been using them for 2 to 3 years or so. However, I do not like the fact that they bill me different amount each time. They send a small forest thru the mail. And both times we needed them because someone hit us. They didn't seem to have any ** to give us. Also, most of the time when we call them they don't know who we are, many times they have sent us notices stating our insurance was going to be dropped due to nonpayment even though the payment went thru. I am looking into other companies for this service.

3 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: April 18, 2018

I have had Mendota Auto Insurance for 3 years and the overall experience is good. They have good customer service and answer the phone calls in a reasonable time. They send me my statements on time every single month. I like how in general the rates are reasonable. But I dislike how my rates have been changing every 6 months. I don’t understand how if I live in the same city and same town that I did 6 months ago but my rates change without even being in an accident or any type of involvement.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Jan. 18, 2018

My parked vehicle was seriously damaged by a Mendota insure. Step one, wait, step 2 wait, step 3 initiate contact repeatedly so that you may given instructions on how to prepare your own claim i.e. get a password, a phone app, submit pictures to a third party company, wait, step 4 beg for an estimate, step 5 beg for details pertaining to rental, step 6 beg to not have to be out of pocket for rental, step 7, deal with the low ball estimate. I'm currently stuck at this point. How long will this company be an ongoing concern? Having to slide in and out of my truck for over a month has been nightmarish. They want me to be out of pocket for rental and then review rental costs for reimbursement? Hmmm. A true spectacle for a regulatory review board.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 16, 2017

Well I have a car accident in April 21th and just to make large history short they resolve my case until September 19th, they take 5 months to resolve it!!! And they only call me one time, one time in 5 months, I try almost every ** day to contact them and don't even answer the phone, it was a really nightmare, stay away from this "car insurance".

12 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: April 5, 2017

My husband was involved in an accident with a driver who is insured with Mendota Ins Co. After reading the reviews I was quite concerned with the claim being processed. The day after the claim we took a trip and was unavailable for 7 days. When we returned home I received 3 notifications from Mendota. I called our adjuster and was promptly connected. Ninel was very professional and quickly assigned an outside adjusting firm who came the next day to look at the damages. We were advised we would be contacted in 48 hours. We spoke again with Ninel, she reviewed the estimate and sent it to be approved. We received our check 3 days later. This situation was handled quick, efficient and very professional. Thank you Ninel, you have done a great job.

3 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: March 1, 2017

I was in an accident on 02/15/16 and failed a claim. I was told after filing that I would be contacted within 2 days by an adjuster to go over details. It is now 03/01/16, and I have not once spoken to the adjuster assigned to me. I received a dumb email stating the name of the adjuster and a phone number to contact her, but I've never been contacted by Yoselin. I called her twice last week, and twice this week and have not heard anything. I finally got fed up and called their CSR department and asked to speak to their supervisor. They connect me with a supervisor, Tim, who's not even in the same office as Yoselin. He proceeds to take all my information over again and said that I will receive a text about some app where I could submit photos of the damages to my car. I haven't even received that text yet!!! I said that my frustration is that I was told that I was going to speak to an adjuster and nothing.

In an email, I was told that I was going to get my car inspected and NOTHING. Basically, by sending me this information about an app, then I would speed about the process for them. So as a policyholder for them, I'm doing their job for them??? This is so freaking ridiculous, and it's so embarrassing. The damages to both vehicles are minor, so I don't understand why they're dragging their feet. The faster they fix it, the faster I'm out of their hair. Tim said that once I upload these photos, then I would hear something within 2-3 days, but how the ** am I supposed to upload these photos when he gave me NO instructions? This is beyond ridiculous. Definitely planning on leaving ASAP. It's cheap insurance but you will end up with a bigger loss if something happens to you. They're going to run this business to the ground.

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8 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Feb. 23, 2017

My car had an incident, the company provided a towing car. They said that they would call for fees informations and where the car would be. After 15 days I've got and letter saying that I owe them 368,00 Dollars for storage get and services. And the company wouldn't pay for it. I have called them more than 4 times and leaving messages and they don't respond to my calls. And the bill keeps rising. Who is responsible for that? You'll be the judge.

6 people found this review helpful
Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: Jan. 28, 2017

My insurance is through a company called KAI and when I was hit on the night of Friday the 13th of January 2017 I filled a claim that night. It took KAI's claim rep till the following Wednesday to make contact. The estimate was emailed to KAI's adjusters at Mendota on Thursday. It's been 8 days and Mendota has told us 3 times they never received the estimate which is BS as I've personally sent it 2 times as well as the body shop 2 times. I believe they are deliberately dragging their feet. In the meantime I'm not able to work and I can't pay my rent which is due in 2 days.

8 people found this review helpful
Rated with 1 star
Original review: Dec. 19, 2016

People at this insurance company are not good with customer service. I asked if they was BBB accredited they lied and told me no so I wouldn't leave a bad review. As a owner of a business owner I am very disappointed in the lack of respect and care for their own company. They work for and not caring for their boss in this situation because I'm sure if their boss knew how rude and short they would certainly not have a job.

11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 6, 2016

They can't deduct the right amount auto insurance from my account. They double billed me. They can't insert the correct amount to be deducted. I had to call the bank for them to take care of it. They have to be instructed monthly. Worst insurance company I have ever had.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 16, 2016

WORST INSURANCE COMPANY EVER!! My dealership "recommended" Mendota 3 years ago and I have been a LOYAL customer always making my payments on time NEVER lapsing or late. My payment was due on the 13th and since it was a Sunday and I couldn't call to make a payment when they are closed, I called Monday morning the 14th and paid. I asked if it could please be backdated since I made the payment as soon as I could the next business day and they REFUSE to do so. Not only that, my payment wasn't considered processed until today which makes it a 2 day lapse and now DMV is issuing me a $502 fine for both mine and my mother's vehicle!!

I am a divorced, single mother of 2 children and make less than $10 an hour and this fine has to be paid in full, RIGHT BEFORE CHRISTMAS!!! They absolutely could have backdated my coverage to avoid this fine but these greedy, heartless S.O. B's couldn't care less that my children's holiday is now ruined even though I cried and begged them to please do something to help me. They just don't care and are not willing to help a loyal customer. I have been paying close to $200 every month for almost 3 years and FOR WHAT???

They lost a loyal customer and caused me so much grief and stress. I do not have the $502 fine that DMV wants and it's come down to either not pay my rent or my children do not get a Christmas this year and I will not lose my home because of this. So my 2 children will be heartbroken this Christmas because their mom was terribly let down by her insurance company. They will never get another penny out of me!!! I am absolutely switching companies and will be warning everyone how terrible they are!!

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11 people found this review helpful
Rated with 1 star
Original review: Oct. 25, 2016

I was hit by someone that was driving one of their insured cars. She ran a stop sign and smacked right into me. I was pregnant with my daughter at the time and had my 2 sons with me. She ran off when she heard police sirens and my case has been "pending review" per Mendota since then. My attorney sent a demand for 46,000 and they are offering roughly 8,000 for me and my children for a hit and run. I am so jumpy when I drive, I can barely do so. The adjuster was rude, the customer service sucks, and they are crooks. They are "reviewing" a case because the driver wasn't their insured, but the car was their insured vehicle. SMH, they are hoping I let it go, and I won't.

6 people found this review helpful
Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: July 14, 2016

3 months for claim settlement when one of their drivers hit me. Didn't have my correct information even though I left many messages and my insurance tried to contact them several times. Ended up calling my mother in law to find me. What a bunch of clowns.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 28, 2016

Mendota Insurance has without question the worst customer service I have ever witnessed in my 54 years on this planet. If you are lucky and never have an accident, the price is very cheap. This insurance will prevent you from getting a ticket. That's it. If you ever have to file a claim, prepare to hire an attorney to get any help.

I've been unlucky the last few months with 2 cars and it's not a fault of my own. My first one was flooded out due to 10 inches of rain in a 2 hr period. I was at work and several other cars suffered the same fate. I immediately called Mendota. I was put on hold for nearly an hour. A rep finally answered and took my information. I was then told it would be forwarded to an adjuster who would contact me via E-mail. I told the operator, "What is this kind of service? Legitimate insurance companies don't work like this." Needless to say, repeated calls got me nowhere. I finally gave up and traded the damaged vehicle in for a new car.

Exactly one month after owning this car I was rear ended by a person who had no insurance. I called again to file another claim. I am "still waiting on a E-mail". This time I had enough and hired a lawyer. It's to the point I don't care if my car get fixed. I want to help put this company out of business. You know the saying. "You get what you pay for." Filet Mignon cost more than flank steak. Mendota is below flank steak when it comes to insurance companies. They happily take your money, but do everything under the sun to prevent paying when they have to.

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15 people found this review helpful
Rated with 1 star
Original review: June 1, 2016

Mendota Insurance needs to be reviewed by the Minnesota Better Business Bureau. On December 11, 2015 I had an auto accident with one of their insurers in San Diego, California. For weeks I tried to communicate with their claims adjuster Mark **. He never returned my calls. The person with whom I had the accident admitted guilt in causing the accident and said this to my insurance claim adjuster. Just today I got a notice that my claim for full reimbursement of my deductible was only going to be processed for 80% of my out of pocket costs. In looking at the other comments made on Mendota Auto Insurance in this link I see that there is a common thread to their business practices. They delay communication and do not support their claims as they should. Mark ** should be an embarrassment to the industry.

12 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 1, 2016

My wife was involved in a traffic accident by one of their clients and it took three weeks for me to get any answers on what they are going to do and to date all I have received is the runaround. The claims adjuster's message on her phone, in which I could never actually talk with her and said that if I could not contact her I was to contact her supervisor and that she, herself, would contact me in 24 hours, was a complete joke. My insurance company tried 5 unsuccessful time to get them to reply to them. Even though my insurance company had sent them all the information about the accident, the accident report as well as the traffic ticket that their client received at the scene, was ignored and they never replied to my insurance company whatsoever. This is no a very professional or honest company. I feel sorry for the people that have decided to purchase auto insurance from them... I wouldn't.

10 people found this review helpful
Rated with 1 star
Original review: April 21, 2016

This is the WORST insurance company I have ever dealt with and I am 65 years old. Don't believe them when they charge you for full coverage. My son's truck was damaged by NTB and they refused to correct the problem. We went to Mendota and they told us, "TOO BAD. TOO SAD. We are not going to help you. We are not going to repair your truck." So what good is FULL COVERAGE IF YOU CAN'T GET YOUR VEHICLE FIXED? Look. All you see are people who have been ripped off by this company.

10 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 8, 2016

This company win rip off of the year award. They steal money and after calling and trying to understand charges that was applied to the account they explained that by adding one vehicle my monthly charges would be 323 and it was a month after learning not by mail, email or convo but by them taking it out of my acct. I never authorized this amount to be taking from my acct. And the customer service department didn't know the prorated credit means and how to explain the amount that was stolen. They double charged and I feel sorry for the owner of this company and now understand why it has a one star rating because the employees that they have is going to sank his company with lawsuits. I have recorded calls all which proves they can review charges on the acct.

5 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: March 1, 2016

This is the worst insurance company I have ever had to deal with. First, their driver hit me. I waited to be contacted by a rep. After 2 months of being ignored by Mendota after sending several emails I finally had my truck fixed and paid for the repairs myself. The accident happened in September of 2015 and today is February 29th 2016. I sent the receipts from the Auto repair company 3 different times to my contact at Mendota. Each time she says she lost them. On the 4th time I refused to send them to her and told her to check her email. This went on for months. She did find my emails after weeks of being Radio Silent but now we have another hurdle. They are now requesting that the auto repair company send a receipt from their supplier showing what they paid for the bumper. My repair guy has sent the information which has been lost by Mendota.

We are now on 6 months for a claim less than $800. Mendota representatives must get bonuses for every time they "kick the can" down the road. If my employees treated people like this I would fire them. I don't know who runs the organization but he/she is either a crook or incompetent. Neither an admirable trait. If you get involved with this group put the pressure on immediately and call your District attorney and State insurance board right away. They will string you out for months hoping you disappear.

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10 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 22, 2016

I had a 1999 Corvette and was involved in an accident with a Mendota customer. I had the car for 3 days and it is now totaled. They not only drag their feet, but carried minimum insurance and I along with the other victim had to have my insurance take care of everything as this company does just about nothing to resolve their claims. Their license should be pulled along with all these "cut rate" companies as the only service they provide is "we have car insurance" when in fact, when responsible for a claim, they pay nothing.

6 people found this review helpful
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Mendota Auto Insurance Company Information

Company Name:
Mendota
Website:
www.mendota-insurance.com
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