Mendota Auto Insurance

We have a claim which the driver damaged our property on 2/22/23. Insured has insurance however after providing everything to the adjuster they will not pay nor call back. Gary **, adjuster and his supervisor Andrew ** apparently do not car that the company takes money from clients for auto protection then just do not pay if something happens. This company is a fraud and is just like SVB bank! Watch out and do not buy insurance from Mendota because you will get sued by the person which you cause damage and your money would be better spent paying for an attorney to help you after you damage someone's vehicle or property.

Kenyatta ** needs a lesson in customer service. My parents do not speak English well and I have been the middle man for this total loss claim. Her instructions are very unclear and does not help understand the process. She does not answer her phone, but seems to prefer texts. It does take about 48 hours for her to respond. She scolded me over the phone due to me not being patient, so I've tried my best to back off. Toyota sent over the title on 1/31 and Kenyatta is still telling me they haven't received it, so I just called to let her know that Toyota was sending it again but she ended up hanging up the phone mid sentence because I was "rude". She is the one that raised her voice at me, but I did nothing but listen.

I called in to make a payment because my account wasn’t charged. Asked to speak with a manager because clearly the employees need to be trained again. The employees give you one answer then management gives you a whole other answer. I spoke with HELEN, she is the rudest women on earth and should not be working for a company if she doesn’t know how to speak to customers correctly. I was explaining why I was calling and what one of her employees told me and she decided to not let me speak. She kept speaking over me not letting me talk.

Went to make our car insurance payment this month. Our insurance went up 1000.00 with no knowledge. When I called to find out what the problem was. The rude woman said, "Well it's because your kids were added to your policy." Excuse me? Who gave you that right? She said, "There's nothing I can do to help you, you'll have to your agent." I said, "Well it's a holiday. How am I supposed to do that." I hate this company. Their customer service is horrible. I cannot wait until January when we can find a new company.

My policy that I have had for 3+ years was cancelled by their own doing with no prior knowledge to me. You can't use online payment as it never worked. I called my premium in as usual on 4/28/21. It was processed by live person and recorded my voice authorization by me to take $52.00 dollars within 3 days. I was given a authorization number and done. On 5/07/21 no money taken from bank so I call to find out cancellation. The woman I talked to put words in my mouth and tried overtalking me. I apologize and ask for manager. She put me on hold and dumped my call. That is the last time I've been ** on by that horrible company. DO NOT EVER USE MENDOTA INSURANCE. I have another claim and it's totaly different from same company.

I was notified Saturday February 27th around 5 pm via USPS that my insurance policy would be cancelled on March 1st at 1201 am. Obviously unable to reach anyone with the company(s) The Zebra / Mendota due to it being a weekend, my policy was cancelled. Now as of the 1st, I have contacted both companies and been informed that my financial institution declined the payment that was set up to automatically occur. However, my financial institution doesn't show a record of a declined transaction and I received no notification other than the extremely late postal letter.

I pay insurance automatically from my bank account. I noticed that I didn't have a charge from Mendota and called them and they told me my policy was canceled and my license was suspended. I had to pay $156 before doing my route this afternoon causing me to be 30 minutes late. I drive a school bus. I cannot afford to have a tarnished license. It is now tarnished because of them. My insurance rates at a couple of the places I contacted for insurance wanted to charge me much more for insurance because of it.

I received an additional bill after I cancelled w/ Mendota. It was not stated why on the invoice, so I called them. The lady that answered really had a hard time explaining why to satisfy my mind. She was borderline rude & shouldn't be customer servicing. Glad I cancelled my policy!

In January of 2017 our daughter was hit by one Mendota’s insureds. After three years of patiently waiting for any sort of response from Mendota regarding our claim and four months of negotiating on a settlement amount, we are now seven days with a false payment in hand and back to square one, faced with making a decision on exactly what we were trying to avoid in the first place, litigation. They wrote us a bad check after three years of our daughter suffering from her permanent injuries. To top it off, they’ve been nothing more than RUDE throughout the entire experience. TOTALLY UNACCEPTABLE!

This company is very unprofessional and rude. They took over 400.00 out of my account in a 6 day period without authorization. When I called they basically said it legal because policy went up based on address and they would not refund any money. I would strongly recommend not going with this company.