Matrix Absence Management Reviews

  • 4,658,490 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

About Matrix Absence Management

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Pros
  • Responsive customer service
Cons
  • Frequent delays in payments

Shop with confidence

Compare with top companies

Matrix Absence Management Reviews

Filter by Rating

  • (5)
  • (1)
  • (2)
  • (9)
  • (279)

Popular Mentions

    How do I know I can trust these reviews about Matrix Absence Management?
    • 4,658,490 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Matrix Absence Management?
    • 4,658,490 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Punctuality & SpeedStaff

    Reviewed April 22, 2025

    Worst experience Possible. I provided all information on the first day possible (30 days before claim date). I asked multiple times if they needed anything else and was told no, they do the rest. I follow up a week later and my case manager said she couldn't reach my doctor!!!! No heads up. I have to coordinate all Matrix correspondence with my doctor. After surgery SAME THING. I follow up to find out they didn't reach my HCP for proof of surgery. NO HEADS UP. I coordinate all paperwork transactions between matrix and my HCP. I missed the first paycheck and still working on it.

    Thanks for your vote! Report

    Reviewed April 9, 2025

    There is not one positive thing I can say about this company. I truly recommend staying away from employers that use this company. They give you the runaround when you are able to talk to somebody. They lie about sending forms to your doctor so they can deny your claim or hold off payment.

    Thanks for your vote! Report

    Not sure how to choose?

    Get buying tips about Disability Insurance delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Customer ServiceStaff

      Reviewed April 9, 2025

      it's a shame that this company boasts about their integrity and professionalism in dealing with people whose lives are interrupted by a disability. I will never be able to work again to to my cancer and various surgeries that prevent me from doing so. They have no ethics in dealing with my case and keep lying and cutting off my monthly payments. They are completely a disgrace to anyone with a career ending injury and consistently lose all paperwork sent to them and treat me like a loser on the phone. You couldn't pay me any amount of money to be proud to work in such a position. I wrote to them in such this manner and stated that they probably can't wait for me to die. But as I wrote to these lowlife people, I plan on being around a long time and will be willing to help any one who needs help dealing with this immoral company.

      It's a shame that someone like me has to be treated like a worthless human being. I cannot say enough about how these people have treated me and still do. An American disgrace of a company that's supposed to help people that can no longer work. Thousands of dollars I have had to pay over the years due to the lack of records they claim were missing and other unprofessional tactics they use to deny my rightful claim, which is not that much. Right now I have to hire another attorney due to some lame tactic they just put on me. No check the last two months and still no letter explain the details.

      I received two rude and unprofessional phone calls and have yet to see a letter explaining what I am penalized for or what their reasoning is about my so-called violation. I would back down and never give up to this corrupt company and their unprofessional staff. I can't believe how low this company will go to ruin a hard-working person's right to claim disability. Thanks for the help of my friends and even my doctors to help me get by. The overall common attitude people have about this company is the same. They are the worst company anyone has had to deal with and they don't care. How this company is still around is amazing considering all the disgusting tricks they use to deny us benefits. They are a mockery to the hard-working people in the U.S.A.

      Thanks for your vote! Report
      Customer ServiceStaff

      Reviewed April 3, 2025

      An absolutely horrible company. The 11 weeks I was off work I received 3 half pay checks and one nonexistent pay check. Come on people... Its 80 hours every two weeks. How hard can that be? Glad I'm not hand to mouth like I was when I was younger! Getting an employee seem to be their last priority. The people that answer their phones are nice enough... but the company is horrible!

      Thanks for your vote! Report

      Reviewed March 15, 2025

      Don’t expect any updates on your claim or responses to any communications. They will deflect,delay and then deny. Give a blanket reason “not a serious condition” at the very last minute, even to cancer.

      Thanks for your vote! Report
      Punctuality & SpeedStaff

      Reviewed March 11, 2025

      I wish I could give 0 stars. I went out on medical leave on 11/19/2024. Waited for the approval for about a month. My leave has been extended and now have to have surgery. I made sure all my medical documentation was in along with MRI results and my surgery date. Oh forgot to mention the caseworker denied my STD after 1/13/2025. And with all the information provided my caseworker still denied my STD with upcoming surgery next week!!!! It’s this why we pay for this and they just deny you.

      I’d like to see these people work with the medical conditions people have and see how long they could do it for. Let alone the very gruff responses if you get one at all. It’s an absolute joke if you ask me. If I have to go back to work early it will worsen my condition further and result in hip replacements in both hips. But here’s a question, since when did these case workers become doctors? You have to jump through hoops and still get nothing and already used all my PTO time. Thanks for nothing.

      Thanks for your vote! Report
      Customer ServiceStaffProcess

      Reviewed March 3, 2025

      Experience with Matrix is worse than negative. April ** and others do not call back, and repeatedly put obstacles in your way for processing claims. When your own employer apologizes for the absurdity of their process... that speaks volumes. Know that based on the facts and experiences, they are NOT for the employees they should be serving. Their objective appears to do anything possible to not pay for what I have paid a premium for in the event of an unforeseen need. This company needs to be reigned in, or shut down. I work for a great company who has outsourced this portion of benefits... and they DO NOT represent their client's values by failing to do their job, while being incompetent and unprofessional.

      Thanks for your vote! Report
      Customer ServicePunctuality & Speed

      Reviewed Feb. 28, 2025

      At a time when I need to be resting from surgery, when I have signed the release form for them to be able to contact my doctor, they are still sending all forms to me. Instead of my surgeon's office who has a surgery scheduler in office who deals with this. Rude phone call, very disrespectful and late response to return calls. App is not user friendly.

      Thanks for your vote! Report
      Customer ServiceStaff

      Reviewed Feb. 27, 2025

      Complete lack of professionalism and empathy. I’ve had to use them a couple times for workplace leaves. They have denied my short term disability despite my doctor saying it is medically necessary—they called my doctor a liar because I was technically able to sit in a chair and type. I have left every single phone call with them crying and/or enraged.

      Thanks for your vote! Report
      Customer ServiceStaff

      Reviewed Feb. 27, 2025

      This company is horrific to work with, they keep denying my short term, they seem to think they are above the doctors. My doctor has even called and spoke with these idiots. I have now lost my medical because I can't pay my portion. I have life-threatening conditions and now I'm not medicated and am unable to see my doctor at all. I'm at a loss and thinking class action might be the way to go based on all these reviews.

      Thanks for your vote! Report
      Loading more reviews...

      Matrix Absence Management Company Information

      Company Name:
      Matrix Absence Management
      Website:
      www.matrixcos.com