Matrix Absence Management Reviews

This is the most awful company I have ever had to deal with. First, the coordinator initially got mad at me for telling on them for not returning my emails or calls. Then, through this whole at the end tell me there is no payout. Are you serious?

Throughout the claim process, we have repeatedly provided comprehensive medical documentation from my husband's healthcare providers confirming his disability. Despite these efforts, we have faced persistent requests for what appear to be redundant submissions. Furthermore, there have been concerning instances where documentation submitted via your specified email channels seems not to have been properly processed or reviewed by your team, leading to delays and questioning the efficacy of your intake procedures.

I have been on my job for about six months back in September 2025, my son developed a huge mess on his face that made his face disfigured. There were numerous of doctors' appointments, x-rays, and specialist that he had to see at this point. Due to the fact that I had to take them to these appointments I was told that my job was in jeopardy. To apply for FMLA through Matrix I applied through them explained what happened. Got the paperwork got everything and I will call and report the days that my kids have doctors' appointments and the days that I had to take my son in for these treatments, they had mentioned everything was covered, but then, after that, I got a letter from my boss stating that it wasn’t covered because I took the whole day for an appointment and I was only was supposed to take four hours which something I’ve never heard of.

Worst company I’ve ever dealt with. Late payments. Payments were not correct. Never returned phone calls. Didn’t read documents I sent. No training or were trained to screw us. They need to be audited.

I believe each and every one of these reviews and honestly Matrix should be investigated. I even voiced to my claim adjuster how confusing the communication was it was very misleading. My case manager told me it was one thing that I needed to submit to get my short-term disability approved I submitted that. Along with others substantial evidence regarding my severe medical condition. She then requested something else. I had evidence of my disability from not one specialist but two specialists. My case manager lacked empathy and if you question the facts they feel like you arguing with them which is a bad choice of words. When I asked is the medical team that makes the decisions for the claims are doctors? I was told that she didn't know. How dare this company downplay my medical condition and deny my claim. Shame on them they will be not able to last a day in my shoes with this severe condition.

ZERO STARS. Been waiting on my short term disability checks for a month. A benefit I pay for weekly out of my paycheck that they are quick to take the money for and quick to withhold funds. ZERO communication. Every time I call my case examiner her voicemail says she's out for months. You're left in the dark during the entire process. This company should be investigated. You're waiting for the payment you should've gotten 2 weeks ago but your is about to be shut off in dead winter? Not their problem. Your phone that is a requirement to have for work is about to be shut off? Get over it. You can't even afford groceries and you have literally nothing in your house for nutrition? Psh..you'll be alright, they're working on it. Pretty sad you have to retain an attorney just to even TRY to get the payments they owe you.

Reliance Matrix Review: A Nightmare in Disability Claims Processing. If you're considering short-term disability insurance through Reliance Matrix, run the other way. My claim for burnout—diagnosed after severe dizziness, headaches, sleep disruption, and work errors—was denied despite timely submissions, following every procedure, and resending documents multiple ways (with confirmations) just to prove receipt.

This company is the worst; they never pay when they are supposed to and take their time in retuning emails. Even with doctors' notes and records, they told me that the medicine that was prescribed to me should be working now, and I should be feeling better even with a note from my doctor and my therapist. I am so glad I don't have to pay for this sorry ass service. They should not be able to do this to people who depend on these funds...

Truly horrendous follow up. As someone who works in a similarly stressful environment with the public I can not fathom how this company operates with the current lack of communication and accountability. If you are thinking of contracting them do your employees a favor and choose another vendor!

After working for a company for almost 4 years, I was terminated for "attendance." I was on FMLA and wrongfully terminated. Let me explain.