Matrix Absence Management Reviews

I am shocked with this company. I am an employee of a big Corporation and I am getting checks of $20 dollars per week on Disability insurance. What I supposed to do with these peanuts? What a Joke!!! Now will get Lawyer in the game. Worst company ever.

If I could give this 0 stars, I would. This is the worst leave management company ever! I was switched to 3 Claims Examiner during my first month of pregnancy disability. They do not respond to emails nor calls. Their process is horrible with no follow up. My pregnancy disability turned into short term disability of which all my providers returned documents to support this claim. The 1st lady received the documents then tells me I am being transferred to another lady. The 2nd lady never contacted me and then I realize they transferred me to a 3rd person. This 3rd lady claims she didn't receive the documents from my providers so she snail mailed me letters 2 weeks ago asking me to get these from my doctors (again). I was completely blindsided by the snail mail while the first lady faxed AND emailed me a copy of the requested documents. Matrix process is completely inefficient and inconsistent.

This company needs to be put out of everyone's misery. Theirs for the poor ethical practices they embrace and those that are forced to deal with because of an employer. I had a ridiculous time with FMLA while my Mom was in hospice care at home and instead of focusing on my Mom and being with family while Mom was dying, I had to deal with them and the demands of Mom's records for approval of the FMLA. Personally, I felt this alone was uncalled for as they had no financial skin in the game.

I cannot believe how unprofessional this place is. No communication, no returned emails. They continue to keep telling me that my doctor needs to send over the documentation for my FMLA which my doctor has for almost a month now and they continue to say they don't have it. My doctor has asked me to ask them. Have they changed their fax number? What can I do sue them? Yeah right they are protected by the government. No justice. Stay as far away as possible.

We have been going through the process of a short-term disability claim and FMLA. Claim was submitted on 10/22/24 and we are still waiting on answers. FMLA claim was submitted and approved quickly. However, here we are 52 days and still under review for Short-Term Disability Benefits to either be approved or denied. Claims examiner is very unprofessional and does not respond to emails “when she asks you to give follow-up questions. Same with phone calls state you will get a call back in 24 hours and you hear nothing.

They drag their feet and get snappy when you just won't your money. They never communicate and will keep putting different people on your claim. Someone is always on leave. No one cares basically. Avoid them if you can. This is sad really.

I wish that I never have to file a claim with this Matrix Absence Management, Really disappointed with the way they handled my claim & my claim was denied. I got sick due to some disease and got treated but I had to stay unpaid for 2 weeks on my sick leave.

So this is absolutely frightening. My husband is out of work - we just filed a claim. Looks like I'm using my retirement money to support us. I can't believe the government allows this. I was unimpressed with their intake person.

Horrible follow-ups and execution. I requested accommodations months ago and they wrote back today after I was laid off by Samsung. I heard all the bad things about this company beforehand, but what can you do when your company contracts them out.

I cannot believe how unprofessional this place is. No communication, no returned emails. Then you'll get a letter telling you that you're denied. They continue to keep telling me that my doctor needs to send over the documentation for my FMLA which my doctor has for almost a month now and they continue to say they don't have it. My doctor has asked me to ask them. Have they changed their fax number? I've asked it. I've emailed it. Still no reply. Now all the sudden I get denied. I don't know who or what I need to do. And if one of you guys on here reading reviews know what's the next process or a lawyer to contact please contact me.