Matrix Absence Management Reviews

Clocked in but nobody's working. Call personal numbers. Nobody picks up. Go straight to voicemail. Send emails. Get a response but only from the hours of 10:30 in the morning till 12:00. I guess they only work two and a half hour days. Talk to their hotline people. They can't even get in contact with anybody. Supervisors are clocked in but nobody's working. It's an insurance company that has to wait 72 hours for their finance department to get back to them.... Does anybody work in the finance department???? Seems to be a pretty common thing. I will be speaking to my company about getting someone else. Repeat issues with other employees as well.

This is the worst company! The claims examiner never answer their phone, they take so long to return emails and phone calls. They have been giving me the run around about my first pay for over a month. "Checks were sent out and to keep an eye out" never received it. I get all of their other mail, except the checks.

⭐☆☆☆☆ (1 Star). Reliance Matrix has been one of the most frustrating companies I’ve ever dealt with. They seem quick to threaten claim denials but incredibly slow when it comes to actually reviewing the documentation they request. As soon as I submitted my claim, I received a 10-day notice warning that my claim could be denied if my medical certification wasn’t received. However, once the documentation was submitted, it took nearly two weeks for them to review it. The urgency only seems to apply when they’re pressuring claimants, not when they’re processing claims.

Every single review is accurate. This group is terrible. It makes complete sense why a company would use them. They are slow and unresponsive. And like AAA insurance, it takes you complaining to an adjuster supervisor to get the basic human courtesy. Somehow, it takes 60 business days to process a claim. How in the world can this be acceptable? I had to chase down all the documents myself after weeks of finding out what they needed for my Adjuster Amy to get back to me every once in the blue moon. To tell me the information they needed that they couldn't for some reason tell me sooner. Upload all of that, get approved, case closed, zero payment, zero response, and then my Adjuster takes PTO without finishing the job. I will never ever file with this shitty group again.

This is the most awful company I have ever had to deal with. First, the coordinator initially got mad at me for telling on them for not returning my emails or calls. Then, through this whole at the end tell me there is no payout. Are you serious?

Throughout the claim process, we have repeatedly provided comprehensive medical documentation from my husband's healthcare providers confirming his disability. Despite these efforts, we have faced persistent requests for what appear to be redundant submissions. Furthermore, there have been concerning instances where documentation submitted via your specified email channels seems not to have been properly processed or reviewed by your team, leading to delays and questioning the efficacy of your intake procedures.

I have been on my job for about six months back in September 2025, my son developed a huge mess on his face that made his face disfigured. There were numerous of doctors' appointments, x-rays, and specialist that he had to see at this point. Due to the fact that I had to take them to these appointments I was told that my job was in jeopardy. To apply for FMLA through Matrix I applied through them explained what happened. Got the paperwork got everything and I will call and report the days that my kids have doctors' appointments and the days that I had to take my son in for these treatments, they had mentioned everything was covered, but then, after that, I got a letter from my boss stating that it wasn’t covered because I took the whole day for an appointment and I was only was supposed to take four hours which something I’ve never heard of.

Worst company I’ve ever dealt with. Late payments. Payments were not correct. Never returned phone calls. Didn’t read documents I sent. No training or were trained to screw us. They need to be audited.

I believe each and every one of these reviews and honestly Matrix should be investigated. I even voiced to my claim adjuster how confusing the communication was it was very misleading. My case manager told me it was one thing that I needed to submit to get my short-term disability approved I submitted that. Along with others substantial evidence regarding my severe medical condition. She then requested something else. I had evidence of my disability from not one specialist but two specialists. My case manager lacked empathy and if you question the facts they feel like you arguing with them which is a bad choice of words. When I asked is the medical team that makes the decisions for the claims are doctors? I was told that she didn't know. How dare this company downplay my medical condition and deny my claim. Shame on them they will be not able to last a day in my shoes with this severe condition.

ZERO STARS. Been waiting on my short term disability checks for a month. A benefit I pay for weekly out of my paycheck that they are quick to take the money for and quick to withhold funds. ZERO communication. Every time I call my case examiner her voicemail says she's out for months. You're left in the dark during the entire process. This company should be investigated. You're waiting for the payment you should've gotten 2 weeks ago but your is about to be shut off in dead winter? Not their problem. Your phone that is a requirement to have for work is about to be shut off? Get over it. You can't even afford groceries and you have literally nothing in your house for nutrition? Psh..you'll be alright, they're working on it. Pretty sad you have to retain an attorney just to even TRY to get the payments they owe you.