Matrix Absence Management Reviews

Worst experience Possible. I provided all information on the first day possible (30 days before claim date). I asked multiple times if they needed anything else and was told no, they do the rest. I follow up a week later and my case manager said she couldn't reach my doctor!!!! No heads up. I have to coordinate all Matrix correspondence with my doctor. After surgery SAME THING. I follow up to find out they didn't reach my HCP for proof of surgery. NO HEADS UP. I coordinate all paperwork transactions between matrix and my HCP. I missed the first paycheck and still working on it.

There is not one positive thing I can say about this company. I truly recommend staying away from employers that use this company. They give you the runaround when you are able to talk to somebody. They lie about sending forms to your doctor so they can deny your claim or hold off payment.

it's a shame that this company boasts about their integrity and professionalism in dealing with people whose lives are interrupted by a disability. I will never be able to work again to to my cancer and various surgeries that prevent me from doing so. They have no ethics in dealing with my case and keep lying and cutting off my monthly payments. They are completely a disgrace to anyone with a career ending injury and consistently lose all paperwork sent to them and treat me like a loser on the phone. You couldn't pay me any amount of money to be proud to work in such a position. I wrote to them in such this manner and stated that they probably can't wait for me to die. But as I wrote to these lowlife people, I plan on being around a long time and will be willing to help any one who needs help dealing with this immoral company.

An absolutely horrible company. The 11 weeks I was off work I received 3 half pay checks and one nonexistent pay check. Come on people... Its 80 hours every two weeks. How hard can that be? Glad I'm not hand to mouth like I was when I was younger! Getting an employee seem to be their last priority. The people that answer their phones are nice enough... but the company is horrible!

Don’t expect any updates on your claim or responses to any communications. They will deflect,delay and then deny. Give a blanket reason “not a serious condition” at the very last minute, even to cancer.

I wish I could give 0 stars. I went out on medical leave on 11/19/2024. Waited for the approval for about a month. My leave has been extended and now have to have surgery. I made sure all my medical documentation was in along with MRI results and my surgery date. Oh forgot to mention the caseworker denied my STD after 1/13/2025. And with all the information provided my caseworker still denied my STD with upcoming surgery next week!!!! It’s this why we pay for this and they just deny you.

Experience with Matrix is worse than negative. April ** and others do not call back, and repeatedly put obstacles in your way for processing claims. When your own employer apologizes for the absurdity of their process... that speaks volumes. Know that based on the facts and experiences, they are NOT for the employees they should be serving. Their objective appears to do anything possible to not pay for what I have paid a premium for in the event of an unforeseen need. This company needs to be reigned in, or shut down. I work for a great company who has outsourced this portion of benefits... and they DO NOT represent their client's values by failing to do their job, while being incompetent and unprofessional.

At a time when I need to be resting from surgery, when I have signed the release form for them to be able to contact my doctor, they are still sending all forms to me. Instead of my surgeon's office who has a surgery scheduler in office who deals with this. Rude phone call, very disrespectful and late response to return calls. App is not user friendly.

Complete lack of professionalism and empathy. I’ve had to use them a couple times for workplace leaves. They have denied my short term disability despite my doctor saying it is medically necessary—they called my doctor a liar because I was technically able to sit in a chair and type. I have left every single phone call with them crying and/or enraged.

This company is horrific to work with, they keep denying my short term, they seem to think they are above the doctors. My doctor has even called and spoke with these idiots. I have now lost my medical because I can't pay my portion. I have life-threatening conditions and now I'm not medicated and am unable to see my doctor at all. I'm at a loss and thinking class action might be the way to go based on all these reviews.