Sun Life Financial Disability Insurance

If you use these people, I hope you have savings if you ever need to be out for short or long term disability. I have gone 3 weeks without pay, as a single mother of 3 and it looks like it’s going to be at least another week. When I turned everything in they told me they would contact me if they needed any further information. I was never contacted, when I was supposed to be paid last week, but did not receive payment I called them and they informed me they were waiting on two pieces of information, both of which they had to contact me about, but did not. They are the most sorry company I have ever dealt with. I heard bad things but I didn’t expect it to be like this. I should not have to constantly stay on top of someone to do the job they are PAID to do while I am not being paid. I don’t know how I’m going to make it now.

Personal loan, ATB… 2 years of payment and even though medical doctors and a primary care social worker submitted and confirmed documents submitted… They retracted based on it was a previously diagnosed condition… As the doctor was not in clinic or practicing it was put on my credit report!!!

I’m trying to find out information on cashing out and/or to update my pension information (address, beneficiary, etc) from a former employer who entrusted it to Sun Life. I called the number for the relevant department (1-800-644-3661 option 1). After over 40 minutes of listening to music (not even a call back option or information on approximate wait time) I hang up, googled and called their Customer Care Department only to be told that the number I called originally is the only one that has my information and deals with my pension and the only thing they can do is to transfer me back there (they apparently don’t even have an email address or any other mode of communication).

If I could give zero stars I would...I was told that my claim would be approved and all of my paperwork is in order...My claims agent Mathew stated he would be sending an approval letter via email....Lies...He not only lied once but twice....I will be in dire straits before I receive the first payment from my short term disability claim. ...This company stinks... I am very disappointed in my employer for choosing to do business with Sun Life...They could care less about their employees...I am going to ring the alarm....Horrible....Horrible ....Company.

I was injured at work and filed a claim, it took 4 months for them to process it and another six more to get paid. My claim became long term at six months, that's when they disappeared. Emails bounced back, waited on hold for hours, letters returned. Today, after four years of trying to get through I did. They claimed my case was denied by my doctor, the same doctor who approved my disability pension and workers compensation for the same injury. After telling them that, they said, well your payments from us would have been reduced by your pension and workers comp. Even if it was approved I would get nothing. I paid over ten dollars a week for that insurance, why?

I have been trying to talk to the health insurance for several days. Each time I wait for hours, get transferred to another department, wait and advised to call another day another time another number but despite following that advice I am still waiting for hours, get transferred and told to call another time. Unacceptable to be treated that way for something that is supposed to take a few minutes....

TERRIBLE TERRIBLE TERRIBLE - You have been warned. Total bunch of crooks, and should be banned. I asked to move my funds from them to another provider and it took over 6 months (in comparison I also transferred other funds from another company at the same time and it was one form and 6 weeks to get my money from the other company) with Sun Life it was over 40 emails, 18 phone calls, and around 14 forms. They claimed they had lost some of my forms, and refused to accept them via email and insist they had to be posted but then never posted the ones they had lost, then other forms they said after 6 weeks from them receiving them that they were not filled out correctly?

I’m an insurance agent. My wife insurance through her employer and Sun Life will fight you tooth and nail not to pay you. They denied her short term disability, they are fighting for accident plan. Had to go through hoops just for them to receive paperwork. We been transferred to different departments even though we ask for the legacy department when we call. We upload stuff through the portal and receive an email confirmation but they said they never received it. We email it over. Now we have to prove we pay for accident plan. We send paycheck stub where it shows it’s taken out but they didn’t believe that so we had to go through employer so it’s been a nightmare. I sell insurance and never seen this before. Please stay away from Sun Life.

This provider has hidden practices that allows for them to not payout claims. The staff is rude and continually tries to pressure you into investing money with them. I would not waste my time with this company or trust them with my money. They don't care about the client's needs or well being, they only want your money. A true greed based company.

My daughter was killed last year. I've been very depressed, not able to sleep, anxiety, etc. I tried to go back to work, but I couldn't function. My psychiatrist took me out of work again. My claim was denied bc my psychiatrist named some of the same diagnosis (plus new diagnosis). They denied my claim. They said I couldn't have the same diagnosis from my first claim. Well, I've never lost a child before last year. They have you to get all of that paperwork filled out, just to deny you!! They are trained to say "NO"!!