Consumer Complaints and Reviews
I reported my cell phone stolen from my car because I knew I had left it on the center console of my car while I was getting gas. When I got to my final destination I realized it was gone. So I called it in as stolen because I knew exactly where I left it. When I filled out the claim form stupid me worded as missing from my car. So they denied it. T-Mobile and this insurance they offer is a ripoff. They've been stealing my money every month and that's why it's missing. Go to Verizon.
I feel uninsured. Horrible service. Did not want to replace my heavily soot damaged furniture. With a 20,000 dollar policy they offered me 3,000 to replace everything I owned that was damaged by a fire. I would never recommend this company to anyone. Customer service reps are rude. Canceling this coverage as soon as I am done with my claim, may even get a lawyer.
Ordered a replacement phone through my insurance claim and was shipped the wrong phone. It's bad enough the hours a representative is available for phone claims is not readily available but now I have to ship the phone back to Assurant before I can file a claim for the new AGAIN. Their system is terrible as it's a leading cause as to this issue. Their system would not let me file the claim online as I kept receiving an error message after entering my mobile number and email and going through their security checks to ensure I'm not a robot. I am beyond irritated by this company.
I bought my new iPhone by paying in full and through T-Mobile I added Assurant company's insurance to it. When I lost my iPhone the company denied to approve my claim. I keep calling to company and fulfill all requirements. Still my claim has been denied. When I called to customer care they don't even give reason for that. I Will never buy insurance from this company. I lost my iPhone and also wasted my money by paying for the insurance for it.
I got refurbished phones as replacement. My eyes are puffy and my voice is gone because I was on the phone with Assurant and T-Mobile for countless hours being bounced around like a rag doll. I spoke to at least 17 people between 11:30PM and 3:30AM. I was spoken to with sarcasm and disrespect. I had the phone hung up on me on numerous occasions by both T-Mobile and Assurant. T-Mobile reps sounded like they were from the Middle East somewhere and although some of them tried I couldn't understand what they were saying if my life depended on it... and in this case my phone depended on it.
As for Assurant reps they were downright nasty. Each rep promising to help me and nothing resolved, even failing to disclose their name to me. They all sounded like robots repeating the same crap, "I know you're frustrated. I'm so sorry. Let me see how I can help you." It was a load of BS. Basically, this is what happened. I had my phone taken from me in November 2016, I filed a claim. Had it replaced and a brand new phone along with headsets, USB, charger, and earplugs were sent to me. I paid 175.00. I was happy. Unfortunately, a day before Christmas my purse was taken along with everything I just mentioned with the exception of earplugs and the USB; they weren't in my purse.
I filed a new claim on Jan. 29, 2017 expecting to receive the same thing but this time I received a phone filled with scratches on it and no accessories. I was furious and I was told by Assurant it depends on what they have available. I was also told that it was in the policy. There wasn't any policy sent to me. But the Assurant rep expressed that it was online. I was never told to "look at the policy and if there was anything I didn't agree with or understand that it would be explained." The rep expressed that they aren't allowed to tell me about the policy. What sense does that ** make.
I paid the same $175.00 price both times and received different products. I'm still paying for my phone and now it infuriates me to know I'm paying for a refurbished phone. I could've went on Amazon and purchased a refurbished phone. I purchased a brand new phone. These companies are fraudulent and deceitful. I now understand that a replacement phone means just that. It may or may not be what you paid for in my case continue paying for. I can't quite understand this at all. I'm highly upset and I want some type of justice for what they put me through over the phone. I might have to take this to arbitration.
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Purchased insurance for cell phone through Sprint. After having phone for 6 months, phone stopped working. Had insurance on phone. Included in payment to Sprint. Told a replacement phone would be sent with packaging to return defective phone. Returned defective phone as instructed. Sprint advised Assurant billed me $200 for the deductible to replace defective phone. This can't be legal. This company has you return a defective cell phone so they can refurbish it, resale it to another customer and you get charged a $200.00 deductible because you received a defective phone from them. Sprint & Assurant profit from you returning their defective product. I would love to have a class action lawsuit filed against Assurant & Sprint. They are in this together. Both profit off the sale of Sprint's defective product.
I contacted T-mobile insurance provider Assurant team. I paid insurance from 12 $ to 14 months and when my device lost I contacted them and as per their requirement filled all the mentioned information and as per their guidance they mentioned to wait 5 business days. After that they mentioned contact by post mail to their given the web address and nothing mentioned. Assurant, Inc. 676 E. Swedesford Road Suite 300 Wayne, PA 19087. And I requested letter but they replied after 2 months and not helpful... The baddest company. No one helped me out and their policy document also wrong. Assurant Inc is cheater company. And they are cheating simple small customers like me. Please help like this and make some law to help customer on these situation.
Assurant Solutions did not help me at all. I have been paying for phone insurance for years but they decided they cannot help me just days after losing my phone in the airport. Their Customer Service has left me furious. They were rude, disrespectful and even hung up on me. They failed to do their job and I will NEVER give them my services again. This company is trash I advise you to not use if you have the option. They will steal your money without even giving you a clear explanation. Take your money elsewhere or don’t buy phone insurance. With the money I spent on insurance these past two years I should have just saved up and bought a new iPhone but now I am phoneless and out hundreds!!!
T-Mobile automatically deducted 209 dollars from my account without my authorization. As per T-Mobile it was to pay for the replacement phone that I mailed late. I tried reasoning with the T-Mobile representative that I had not authorized the deduction from my bank account. Their response was that they had started the process and I would receive a text stating they had returned the money to the account. Two weeks later I call back again. The second time they stated that they did not have any information about my phone and that it will take them 10 days to find out if the warehouse received it.
I called back 10 days later and T-Mobile representative connected me with the Assurant representative. The Assurant representative stated that they had the phone but it will take another 1 to 2 months to process the claim and return my money to the bank. I inquired if T-Mobile and Assurant were paying interest in the money that they were keeping for 3 months. Because if you multiply 3 months for thousands of customers, it is thousands of dollars that they are using without paying any interest. Basically, they are getting free loans from the customers and they do not even have to report it. This is called blatant fraud!!! Thieves!! Of course I am changing companies. I do not want to be a source of free money for these companies.
I purchased an extended warranty from Assurant in April 2016 for $724.26 for three kitchen appliances originally purchased in 2012. The cooktop (Electrolux induction range) completely failed in September 2016. I immediately notified Assurant, and it still isn't fixed! They closed out the original order without it having been fixed, and subsequently opened another. They don't seem to work with a vendor in Hawaii who can secure the parts and do the work.
I have a contract with Assurant for my dryer for 7 years now of which I pay $96 per year. I rarely have any issues with the dryer but when the knobs crack on the inside they will not turn the dryer on. Spoke to Adrienne in Customer Relations today and she is telling me that the knob is NOT covered under my warranty because it is considered "COSMETIC" according to my contract # **. Well, in MY opinion, the knob that does not turn the stem is NOT cosmetic, it is a functioning working part but trying to get her to understand that was like talking to a brick wall. The first person I spoke to before her, Roxanna was rude and was giving me a hard time also. All this aggravation over a $10 knob.
I don't call often for repairs on my dryer but when I do I have to go through an Act of Congress to get them to come out and repair it. Once this contract expires in June this year, that is IT. I will NEVER get another contract with these people ever again. They are a ripoff and refuse to cover anything that they state they will cover. Customers beware!!! Take my advice and find another extended warranty service company. I found Sears to be about the best. They will cover ANY appliance no matter where you bought it from. Assurant: If you are reading this and I hope you are, you guys better start looking for a new job soon because this company is not going to last too much longer at the rate you guys are going with ripping off customers the way you do!
On October 14, 2016, I called for service on my Maytag Refrigerator Icemaker. Between October 14, 2016 and January 9, 2017 (to date) I have not received repair or replacement. I have spent untold hours on hold on the phone, only to be told that (1) the part had been ordered; (2) the service provider had to order; (3) part was on backorder; (4) part had not been ordered (5) warranty svc had to order (6) on December 1, part was ordered; (7) wait 30 days and if not received, Claims Dept or "Higher Claims" would call me back and discuss resolution. (I had promises of call-backs by "floor supervisors" and other unnamed personnel.) To date: NOTHING! Meanwhile, we're lugging in bags of ice. DO NOT USE THIS SERVICE! In 2014, I purchased a 5-year warranty, due to expire in 2019. If no call in 2 days as promised, I am gathering info to file claim with my Attorney General's Office. USE THIS "SERVICE" at your own peril.
I've never had good experience with Assurant Solutions. I usually get a phone that doesn't work and needs to be returned again only to have to get another phone that doesn't work as well. A couple times it's taken a long time to receive my phone, and they aren't very good with communication. It's more frustrating to deal with them, than with a broken phone.
I have always had the insurance on my phone, I have a 16-year old, and a sick mom in California and I need to keep in contact with them. When my son's phone was stolen or lost (not sure which) my relationship with Assurant went down hill. Keep in mind I have 4 phones that I pay $15 a month per line and a 175 deductible. Basically over the two-year life of the phone I have paid for it several times.
So upon reporting my son's phone to the customer service women (she absolutely horrible) I was told it would take 10 business days to investigate because supposedly someone had already filed a claim on the phone. She wouldn't give me details or explain anything to me just that it would take two weeks over Christmas and new years to investigate. So my son had no phone to call his family over the Christmas break. I even had a T-mobile rep call with me and the same women (they must only have one) was rude to him. I have been a T-Mobile customer for almost 20 years and the T-Mobile rep was trying to help me figure out what was going on.
So I waited, with my son in California for Christmas and no phone to communicate, the two weeks. Over that time I sent a couple of e-mail all three which were answered incorrectly by someone who must not have actually read my emails. One email sent to me said my phone was shipped out a week before it was even missing with a tracking number???
Anyway after two weeks I call back and I am told I have to refill out a firm because I didn't state lost instead of stolen on the form they had me fill out. When I called to claim it originally I said to the same women I talked to today it was lost or stole but I didn't know what happened because it occurred during a basketball tournament my son was playing in. So I had to refill out the form. At the point I asked to speak to a supervisor, after which I was on hold for over an hour (they were hoping I'd get tired and hang up). Which I did but I still had questions. Why was it taking so long? Am I going to get my phone? What was the problem? Did I fill out the form correctly this time? So while on hold I emailed them about the hour I was on hold. Let's see what stupid thing they are going to do next.
We switched to Assurant 4 years ago for homeowners insurance. Just recently had a water pipe burst and ruin our floor. When we put in a claim these ** told us that when they rewrote our policy they didn't include water damage and too bad so sad they didn't bother telling us. So now they added water damage... for a whopping 5 bucks more a month. Meanwhile we have a thousand dollar repair we have to pay for. ** this ** company.
So last year about this time, I purchased a LG 4K Flat Screen. My wife suggested that I purchase the Assurant 360 Protection plan. Around November 30th, my television started to flicker whenever we tried to watch cable television. Then it stopped showing the picture all together on December 2nd. I then filed a claim with Assurant. I have to first start off by saying that they are the worst company that I had the displeasure in dealing with. The claim was painless at first. Then they called a technician to attempt a fix on my television.
I must say that the technician that I talked to on the phone is very professional, and will be up front with you about what steps to properly take when addressing Assurant. He just has a problem with calling you back when he says he will. So his company subcontracted someone to diagnose the issue with my television. Turned out the main motherboard was Santa Maria, and the kicker is that part is on back order. Great. So the subcontractor told me that the technician would get back to me the next day about an ETA for that specific part.
Two days later, I had to call the technician to find out what's going on. He explained to me that he was on the phone with Assurant for about an hour informing them that the part was on back order. He instructed that I should call them to find out how else they can proceed. So this is when the crap show happened. He provided me with a phone number for Service Protection Advantage. I called them and the first call was on a horrible signal, hung up then called again. Then I spoke with the most annoying customer service operator that tried every way possible to hang up on me. Great.
So apparently I was required to provide them with my contract number. Oh so the contract number that wasn't even provided to me when I purchased the insurance on Amazon, or when I filed the claim on Amazon. Go figure. Fortunately they provided me with a reference number for the claim, and they were able to verify who I was. Wouldn't she think to ask that? So I told her the situation, and she directed me back to the service technician who told me to call them. So I called back, and was directed to the Assurant Protection for Whirlpool. Now they are messing with me. So it was on me to google the actual number to Assurant to talk to them instead of that embarrassment of a sister company Service Protection Advantage.
To say the least, Assurant is no better. So I had to go through the same story with them, and the snarky customer service rep on the other line also tried everything possible to get me off of the call. So basically she told me that I had to wait on the part to service the television. Oh you mean the part that is on back order, and no ETA was given for it yet? Yeah... let me speak to your manager. So I asked her to transfer me to her manager. Of course that didn't happen. After a few instances on hold she told me that the manager was going to look at my claim, and then call me back. Of course that didn't happen. I had to call them again a few days later, and I immediately asked to speak to the manager.
After a long explanation to the manager he told me that he would call the service technician to find out about the part. The service technician left a voicemail on my phone to call him back. I called back and he told me that he was busy, and would call me back. What do you know? No callback in two days. I called Assurant to find out what the hell was going on. Back to the call the technician part. Finally the technician called me back and told me the part will be in by December 28th. This whole situation told me two things. Do not ever buy a LG Television again. If Assurant's services are ever offered to me again, it will be a hell no. Assurant is an absolute dumpster fire of a company. Stay away!!
After paying Insurance on my iPhone for 1 year. My phone had a small crack that happen back in August. I reported it to T-mobile. They said I didn't have to do nothing because I wasn't requesting a new phone. Finally the phone goes out. I try to make a claim. They denied saying it's too old to file a claim. I was transfer 3 times. On hold for over a hour before the manager who got on the phone was even more rude. Service horrible. Felt like I wasted my money for a year.
ASSurant is their name -- WORST SERVICE EVER! This company is TERRIBLE! They won't guarantee that I will get my same color of phone back, and I'm almost positive I will get some janky refurbished phone back. I called T-Mobile and told them to partner with ANY other phone insurance company in the world rather than ASSurant -- they are the worst!!! I had to choose 1 star for the review, but I wish there was a negative star choice. RIPOFF!
I am partner in a large business with 5 premises around Kent. We have 8 phones around the shops and on-road staff. These phones have been purchased through Vodafone and the contract quite clearly states who has authorisation to amend any of the contracts. We purchased 'Vodafone rapid care' to receive lost or broken phones within 4 hours! Brilliant idea, shame Assurant take 3 days to anything and never get back to you, ££££s of business lost. Assurant refuse to change any contract until the main owner gives authorisation. The owner who has never withdrawn or purchased a phone himself, it has always been the department heads.
I have paperwork stating that there are 4 heads of department that can change these contracts. Assurant won't allow more than one authorised person it seems, if you are a business (2people+) do not do business with them. Assurant won't help or try to find what's wrong, they keep pointing fingers at Vodafone and telling me to go instore, which is hard for someone who works 6 days a week. Insurance Companies aren't there to help, they are they not to pay and find the loopholes in their own contracts. Slimiest People alive. Unfortunately the only way this people work is if you report it to Ombudsman Service. It's a shame they lack any decency to help, if they have your money in their pocket.
I thought it would be right to say after my disability and filing for long term disability after doctors told me I was done with work due to my illness Assurant reviewed my case. I had no problem on collecting disability payments on my case and I work with very friendly people knowable within the company. They are very good insurance. I am very satisfied.
I put a claim in on a phone I had lost which I found later. They told me just to return the new phone and I would get a refund. I been calling for a month now and they keep giving me the runaround. Says my bank got the money on Nov 23 but when I call my bank there is no money. Supervisor was super rude and nasty to me and now on Dec 12 I still don't have my refund. They basically robbed me.
I've had this insurance for over 5 yrs. My phone wouldn't load past the LG screen. Filed claim 3 times, every time they denied it. In the end, I had to call T-Mobile to get them to accept my claim. It has been so long since I had used my phone, T-Mobile refunded my last month bill. Now, it's been 3 days still no phone. DO NOT USE ASSURANT. This company will have you feeling like you're being taken advantage of!!!
I WILL BE CANCELING as soon as I get my replacement phone. I'm better off taking my broken phone to T-mobile pay $250 and get a new one, instead of paying Assurant $175 plus $10 a month to run me around for month, denying my claim, making me call my phone company to get Assurant to do what I pay them for. Its ridiculous, they're making millions off of us without providing us with basic reasonable service because they think we have no choice. GOOGLE phone insurance companies, THERE ARE COMPANIES that offer BETTER SERVICE WITH COMPARABLE PRICES.
I went through Assurant in order to put a claim on my missing phone. The turnaround took 3 days for me to receive the device. The phone received was in a terrible condition (dings and scratches everywhere). It literally looked like someone else send it back and they just shipped over to me. However the case, when asked to send me another one they were kind enough to say Yes. The problem lies with the fact that I have to send the old one back, and they have to make sure its on the way, prior to them sending me the other one. This would leave me without a phone for a whole week and even more depending on the quality of the new device (not much faith at this point). Even though I offered to put a cc on file they were not interested. After a few supervisors they just put me to someone's voice mail and never got a callback. I have been paying warranty for 2 years ($12.00 monthly) and a deductible of ($175.00). Its truly not worth it.
Assurant, after MANY, MANY calls to get my claim resolved, continues to tell me that my claim is being rejected because they don't have my IMEI number. Hello, it is on the back of my iPhone 7 Plus box that YOU say you have a picture of and that I sent to you 3 different pictures and angles, and I have told you numerous times is right on the picture that you say you have. I have sent them HIGH DEF pics of EVERYTHING they need. Now they say they can't read the number because it's blurry. Per their request, I sent it to my own email AND my finances email and even SHE can see it plain as day. OMG these people are killing me. I am going to be extremely upset if I keep getting the run around and don't get my refund. I paid my insurance. I want my check. Crazy, even this Louis guy who was so nice said he was putting it thru because he said he had what they needed two days ago. T-Mobile or Assurant, please resolve this.
I purchased two phones from Gazelle and Assurant policies for them through Gazelle's website back in October (6th and 13th). I had to return them (wrong phone/defective) and got my money back from Gazelle - no problem. Assurant, however, assured me that they would send me checks and they would arrive at about 14 business days. It is now almost DECEMBER and I still haven't received my refunds! I keep calling and they said they are reaching out to accounting and that they will try to call me back. I've heard them say this multiple times with NO call backs. DO NOT BUY FROM THESE SCAM ARTISTS! They do NOT intend to EVER refund you for anything!
In fact, I am on the phone with them again right now being told that they cannot determine if a check had been issued and they are trying to contact the appropriate dept. to see if a check was ever issued. They keep telling me I must have thrown the check away or my address is incorrect (even though I have verified the correct address countless time)! Now they want to reach out to "data entry" and "get them involved" before they can issue a check. These people take your money and then tell you it must be a mistake on your part. DO NOT EVER BUY ANYTHING FROM THESE PEOPLE EVER!
After the birth of my daughter I was disabled for a while. I attempted to activate my insurance that I had been paying for and they kept turning me down. My physician had even filled out all the required paperwork and yet I was still turned down. I wish I would have never purchased this scam. Because that is all it is, is a scam. Do not waste any money on this company, they will never do what they say they would when you first sign up!
Had 2 Work Station MacBook Pros stolen from Apt as I was getting ready to ship. Ran up to the post office to grab the materials, nice summer day, windows all open and door unlocked. Small town in IL. Came back, not even 15 mins later. The boxes, the computers all gone from my bed where I had placed them. Neighbor thought they saw someone go in, but thought it was me. Cops weren't able to help, happened in broad daylight. Passed over the information about the computers, 15 inch retina display maxed specs for rendering stations, still technically new in box. They were back ups, if my primary failed. Never been turned on for more than 2 hours. Gave receipts and costs ranges and old repair costs receipts from Apple with Serial numbers and everything. Apple locked the systems so the person who stole them, got nice paperweights.
Assurant tried to claim that since they were older, they depreciated over 90%. They offered me ~$470 for BOTH as the stolen payoff. I explained to her that Apple computer systems are not PC's, they don't depreciated/ While I spent $3,500 A PIECE brand new, even refurbished during that time, I could get the same systems for 2,800. The Rep tried to bully me into saying yes and agreeing to the payment. I even said that I needed to talk to my wife about what she was offering and to technically see what I had in savings to see if I could replace them out of pocket, since the insurance I have been paying for (6 years with no claims) was refusing to pay. The REP would NOT let me hang up the phone and literally kept saying that they will deny it if I was to hang up and not agree to the terms. I refused.
Called my lawyer, then contacted the Insurance Bureau for the state. After giving them all the serial numbers and information with Apple invoices of the same products as "refurbished" and getting a professional contact input about "computer depreciation" I got the money to replace the systems. Don't fall for Bully tactics. If they say you have to do something, you laugh and say, no. Be sure to file any complaints to the State Insurance Controller Body. Assurant or (insurance company of Florida) has well over 13,000 complaints in the State of IL alone.
Today 11/21/16 I called Assurant to make a claim because the screen on my phone started freezing. After filing the claim I was told I was not approved. Why? 2 claims per 12 months I was told. Okay. I had a claim 11/1/15 and 6/4/16 but it's been 12 months since the first claim so I do qualify. Yes but No. Here's the loophole that led to the dead end and a now non-functional phone even though I paid Assurant faithfully for over 5 years. While speaking to the rep I was asked when the damaged occurred? I replied my phone sustained a small crack around 9/19/16 but has been fully operable until today. So to railroad me the rep put 9/19/16 as the claim date instead of 11/21/16 (actually claim date) which put me over the limit for claims.
Honestly had I known they would scam me I would have never mention September because it was irrelevant to what I was experiencing in November, but not for Assurant. It was a loophole to not take care of a loyal customer. I spoke to several reps and supervisors over a 2 1/2 - 3 hour period. Every call and transfer led to a dead end. I'm sorely displeased, disappointed and feel cheated by an insurance company I once trusted to secure my personal property. Very frustrating and hurtful situation.
So when I got my Visa credit card I figured some unemployment insurance would be a good idea due to working in the oil industry. Well I forgot about the insurance (60$ a month) and after a few years (5-6) I got laid off from the oil industry. Then visa said I have insurance to help cover any payments that were outstanding. Well I got disapproved. Total waste of money. DO NOT go with this company at all. I wasted around 5,000$ + over the years on this, which is almost 3x more than my credit card debt.
I recently filed a claim to have my cell phone replaced. The company charges $175 a month to replace you your phone and to send back a refurbished phone. You also have to pay $12 a month to T-Mobile for this sorry insurance. After filing my claim, I am told it will be 3-5 days before I can receive my replacement phone. The money was taken out of my account immediately. I don't understand why the process is so long to receive a replacement phone.
After I receive my phone I am cancelling the insurance and will take my chances with going to the Apple store to get my phone fixed or replace. I think it is ridiculous that a company that supplies insurance for all the major cell phone companies would make a customer wait 3-5 days or longer to receive a replacement phone. T-Mobile advertises that with the insurance you will receive a replacement phone within 24 hours. This is so NOT true. Assurant deserves zero stars, but since I have to give at least 1 star that is what they will get.
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Assurant Company Profile
- Company Name:
- Assurant Solutions
- Company Type:
- Ticker Symbol:
- Formerly Named:
- Assurant Group
- 260 Interstate North Circle SE
- Postal Code:
- United States