Colonial Life & Accident Insurance Co.

Bought universal life in 1992 for my husband. The agent did not tell me that when my husband reached age 80, the premium would jump so high it was not affordable. Nowhere in the policy can anyone understand this practice either. Do not purchase from these people. The policy is not even worth 200.00 dollars now. God should have his wrath on them.

If I could give them (0) stars, I would. I signed up for multiple coverages, accidental, disability, cancer etc. just to have a small safety net in case something happened to me or my daughter. Well in Dec of 2019, I was walking and somehow ended up tearing my right MCL, visited the orthopedic doctor day of injury, have been under his care, MRI showed the tear, did the orthopedic operation, and am still under his care and doing physical therapy. When I tried to make a claim under my accidental injury insurance, Colonial denied claim for out of pocket expenses, roughly $5K to $8K. Colonial said that the injury was not an accident, nor a sickness since I showed some arthritis. They refused to pay anything. I appealed and they still denied benefits. Company such doesn't have an issue taking premiums but finds any reason possible to deny claims. Will inform my company and friends of their practices.

I was a customer with this company for almost a year, so I only lost $1000. Glad I found out now instead of years down the road. I got their temporary disability plan as a safety net for myself. I learned I needed a total left hip replacement back in February. Before I even started I talked to TWO different ladies at this company, two different occasions, two different days to see if I was eligible and was told the exact same thing both times. Which of course there is no proof of even with their quality control taping for assurance line of bull. "Sure, Mary, ya can draw before surgery and $900 a month for up to six months afterward. NO PROBLEM." Well, no problem turned into a NO before surgery because I had a right hip operation 6 years before. Even though their own rules state, you can't have a preexisting condition for a year before the policy--they kept giving me the run around. They requested paperwork after paperwork.

I have been a client for many years. Have received payments on cancer claims in the past without too much trouble. I was told by my doctor I had Stage 0 cancer, went in for lumpectomy and came back Stage 1 so I needed a mastectomy. They will not pay my claim for the mastectomy because they say I didn't have cancer. Well, technically the lumpectomy removed it but I had no choice but to get the mastectomy because I had radiation before and it could not be done again. My pre & post diagnosis after mastectomy was breast cancer....and they won't pay. Well, I'm canceling and will sing it from the roof tops, don't trust them!!!!

I paid this company for over twenty five years for life insurance. All they did was increase my premiums until the value was not worth continuing. Big ripoff. They calculate and increase your premiums until continuing with policy is senseless.

I have had Colonial life for several years (over 15). I have filed cancer, sickness, and accident claims and have always got prompt settlements. I received notifications when my claim was received and also when they mailed the payments. The mail claims that I sent were usually about a 10 -14 day turnaround and the faxed claims were about half that. I am very pleased with Colonial life and would recommend it to anyone. Jim, Bryson City, NC.

Good luck trying to cancel with them. You'll get more run around then trying to make a claim! It's such a shame this company has no interest in being a good, trustworthy company. If they were, they'd probably get more customers and make more money. Not worth it!

My son had an accident on 3/25/19. I filed a claim on 10/8/19 and it was effortless. About 2 weeks later, I had money in account and multiple emails alerting me that the funds had been deposited. He had a bill from physical therapy that I was able to pay as well as help him with other things that he needed. I even received another payment that I wasn't expecting. They sent an email notifying me that I had another deposit coming my way. I hope they keep up the good work.

I got this insurance from work. I became sick with cancer and made a claim. They paid me less than the cost of one chemotherapy infusion and called it "a lifetime payout" and gave me the run-around about the documents they needed. They made it sound wonderful when I first signed up, that they covered everything but it was all a big lie!!! Example, they pay for "doctor visits," yeah a whooping $25.00...keep in mind you can only claim once a year for doctor visits. Basically, you can't rely on them during hardtimes!!

I experienced a heart related problem on 6/28/19. I was taken to the Emergency Room and ultimately admitted for a battery of tests. Upon my release from the hospital I filed a claim on 7/1/19 with their online website. Since then I have made 23 additional emails and spent nearly 10 hours on the phone with their various reps. I have been told by reps that I am due a payment of some $1200.00. However, 3 months later they have yet to send a payment. Every time I call to inquire they have some new excuse. They include "we had a building emergency had had to close for a day, We are under new management, Your check is going out tomorrow and we have no record that you ever went to the hospital." Meanwhile I am sitting on a hospital bill of some $9000.00. I spent another 2 and a half hours on the phone with them yesterday and I was told they are "reviewing" my claim.