Colonial Life & Accident Insurance Co.

Colonial Life & Accident Insurance Co.

 1.5/5 (162 reviews)

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Overall Rating1.5 out of 5
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About Colonial Life & Accident Insurance Co.

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Verified Reviewer
Original review: May 24, 2023

Supposed to pay some for every chemo treatment..They started out ok..Now saying they aren't paying anymore! SUCH A SCAM! You can bet I will put this all over the internet!..And then some! Paid on it 27 years..This is how they treat you! PATHETIC COMPANY!

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Verified Reviewer
Original review: Dec. 15, 2022

I have been paying for this coverage for 5 months. Was not told it was a contract and I can not opt out of it. They also false advertise if you do end up in the hospital as I did due to a negligent driver who tboned me on the right side. It's sad.

3 people found this review helpful

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    Verified Reviewer
    Original review: Nov. 9, 2022

    2 years ago I was approached by an insurance agent selling Colonial Life benefits and life insurance. As an employer and small business, I elected to get one of my employee's dental insurance and then chose to get life insurance plans for myself. Fast forward to last month, said employee quits. I reach out to Colonial Life and request they be removed from my billing. Turns out, the agent screwed up setting up the account and did not put it as a Group business, but listed the employee's private bank information as MY business bank account. I am then told that said employee has to reach out to them to remove MY business account and provide their own. They cannot simply remove my business account because THEY screwed up setting up our policies.

    What was their solution? To call my bank and tell them to block the monthly automatic withdrawal payments. The kicker? That includes MY life insurance policies that I have been paying into for 2 years. Colonial Life's official stance is to forfeit the life insurance policies I have paid into to remove the measly dental plan I was paying for one of my employees. When I explained that this is unacceptable, they said it was out of their hands, even though THEY screwed this up from the beginning. Now I have to pay for THEIR mistakes. I was covering health insurance for that same employee with another company. I emailed them and in 5 minutes they removed them from my billing. Why is that so hard for you to do Colonial Life? Stay far, far away from this company.

    7 people found this review helpful
    Verified Reviewer
    Original review: Nov. 8, 2022

    I've been paying thousands of dollars per year for an insurance company to protect me and my family in the event of an accident or unforeseen illness (like we all do). I have been unable to work due to a rare infection I got due to a standard cortisone injection. Resulting in three operations in my hip and ongoing physio and rehabilitation to get back to work. I've now been without pay for three months!! They don't respond to emails and calls and do not understand the worry and financial stress they are putting on me and my family. I honestly thought I was protected, however they do everything possible to avoid paying and prolong all communications. I'm appalled at the customer service. Do not waste your money with this company!

    16 people found this review helpful
    Verified Reviewer
    Original review: Sept. 27, 2022

    I had this life insurance when I was employed 1993. I retired 2012 and decided to keep the insurance. There is always an increase every year. Recently, I was told in order to keep my insurance my premium would triple monthly. If I don't pay the new amount, all the money I paid basically is zero.

    8 people found this review helpful
    Verified Reviewer
    Original review: Sept. 24, 2022

    This company is the worst. I tried so hard to get a short-term disability policy through them at work but they make it so hard, no one was able to get one. Having said that, their short-term disability only covers new issues, mental health and no pre-existing problems (even cancer in remission) is covered. Kind of seems discriminatory to me. I was finally forced to get a policy with a company separate from work…at least this company cares about its consumers.

    8 people found this review helpful
    Verified Reviewer
    Original review: Sept. 17, 2022

    Updated on 10/26/2022: I waited for 2 months just to be told no for my short-term disability insurance. This company is a complete rip off. Save your money, open up a Capital One savings account, hold your own money. Do not give this company or any company the power over your income. All the money I put into this company I could have saved on my own. Learn how to invest your money. Learn how to save your money. You don't need these companies, stay away please. As much money you give these companies you could have saved your money for your short-term disability. You don't need them. Keep in mind you don't need them.

    Original Review: This company will give you the complete running rounds. They do not want to pay your disability claim. I've been waiting just to get an answer for approval for my disability ever since August 8th 2022. I'm still waiting. No one has no information. Everyone that works there is clueless. This company is the worst by far.

    12 people found this review helpful
    Verified Reviewer
    Original review: Sept. 12, 2022

    Since retiring 2 1/2 years ago I have spoken with 9 representatives trying to get them to bank draft my monthly payments. Not one has been able to do this. I finally signed papers to cancel the policy. The debit payment I made was supposed to trigger a bill being sent to my address. Today I call to find out it was applied to my suspense account but nobody knew why. I'm tired of this, so I cancelled the policy. Absolutely ridiculous service!

    4 people found this review helpful
    Verified Reviewer
    Original review: Aug. 24, 2022

    I've had them several years and never had to use them, unfortunately I had an accident and filed a claim. I did my claim online thinking after I was done that would be IT. NO. This paper needs to get done. That paper needs to get done. If I hadn't been back and forth with them I never would've known. The customer service was awful. I'm looking to change them now!!!

    14 people found this review helpful
    Verified Reviewer
    Original review: Aug. 9, 2022

    I have had Colonial for a long time even their cancer, and life policy I am just fully covered, this review is for this year, usually they are great and they do payout on all my claims. But this year they are taking forever to payout. Before within 2 week I would have my direct deposit, but my most recent claim, so far 3 weeks ago, I have still not received payment and when you call or do online chat they just give you a script reading "thank you for your patience", I am so tired of hearing that, my last claim they kept telling me, "Please allow 5 to 7 (which means 10 business days) for your claim to be processed," and the girl kept saying that they were within the time, I literally had to count with her on the calendar to show her it had been over 10 business days??

    But the new claim is now officially 3 weeks in process???? They need to get back to the company they used to be or just be more honest, I would appreciate it more if they said, "After covid we are short of staff and are doing the best we can," because that would be honest but to give you the same crappy script over and over is frustrating. Maybe they do not realize that we need the money? So my review is for this year's service, but I have been with them for a long time and this year was actually the worst for them.

    8 people found this review helpful
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    Colonial Life & Accident Insurance Co. Company Information

    Company Name:
    Colonial Insurance