Matrix Absence Management Reviews

I been out of work since June 1st 2018, due to maternity leave. They keep saying they don't have my medical papers faxed over for weeks now so I called them last week and the guy said that they had my papers and they are looking over it, but come to find out they still keep saying they don't have my papers and now my case being denied. I wish these folks would get it together.

Matrix Absence Management needs to be investigated and a class action lawsuit needs to be filed. They deliberately deny valid claims. The favorite line to delay your claim is they haven't received your documents from the doctors. This is very alarming. How can a large amount of people documents not received when the doctor office receives the final confirmation of the fax being successful.

I have been suffering from an "unknown" condition- many tests, lots of waiting, tons of specialists, and finally a year and a half later I am closer than ever to a diagnosis. My relationship with Matrix has disappointed me beyond explanation. When my claims examiner needed any important or timed documents she failed to ensure we communicated regarding her needs. Ultimately my employer informed me of their needs, leading to write ups and near termination. When I questioned my examiner she became defensive & placed blame on me. It would be my hope that an absence management company had compassion toward the people they served.

I have been out of work Since April. I have contacted my claims examiner several times and all I keep getting is my doctor's office hasn't faxed my forms and I have confirmation that my paperwork was faxed back to her. (Kaitlyn). I have emailed her several times and she has yet to email me back. I spoke with her almost 3 weeks ago and she told me she was waiting on me to fax documents and my pay would get started, I have yet seen any pay. This is not your money people. I will be contacting me a lawyer. It's lie after lie with her.

This company and its representatives lie, to try and keep from paying out the benefits that we as customers pay for. It's bad enough when you are injured and cannot work but even worse when the disability company cannot do their job. I did everything I was supposed to do on my end. I kept my claims examiner informed after every doctor's appointment and I stayed in contact with my Physician's assistant as to when she submitted my paperwork. Everything was done correctly and I have documentation to back this up.

This Company and its representatives lie, to try and keep from paying out the benefits that we as customers pay for. Even though you are holding proof of confirmation of faxes being received they will lie and say they don't have them. They will ignore phone calls and emails as well to keep from paying you. I have contacted this business every day except weekends and I am going on five weeks without receiving my benefits.

My fiance was injured at home early in the year. It was several breaks in his leg. Because of location of the break, it was 12 weeks off work, as long as surgery wasn't required. If surgery had to happen, it was 36 weeks minimum. From the get-go, it was hassle after hassle. It was things like "your doctor failed to send the required documents." LIES!!! I watched the person at the orthopedic office fax the information to my Matrix consultant. I held copies of confirmation numbers FROM Matrix verifying that those documents had been received. Yet Nicole "rude attitude" ** was denying they had been sent. I don't know how many times, little nit-picky things like that was the reason we went without basics like food and water and electricity.

I was off work at the end of November for a week but didn't file with Matrix. Then I had symptoms flare up again the end of December. I had to get FMLA in order to keep my job. So I called right away to file. I explained that I had been off in November for the same thing & was sure I'd be off again for it. The girl that did my intake was really nice. Then I followed up with my Dr.'s office who had not gotten any info from Matrix. Matrix got a hold of me & said they had faxed my Dr. the info. I let Matrix know I had started seeing a specialist & was off again. Since I went back to work it didn't matter. They faxed the specialist the paperwork also & they sent back the week I was off for procedures. When I followed up with Matrix I was told my claim was denied because the dates didn't match.

My last day worked was 10/27/17 and I had to fight with them and threaten to get the labor board involved after 6 weeks of no pay. Then they acted like they were doing me a favor by "rushing my claim" to get me a check before Christmas. The "nurse" that called me to review my claim was very difficult to understand, as she did not speak English very well. Communication was terrible, my examiner suddenly disappeared and I ended up working with someone else. Currently (January) I am still off work and they closed my claim because I worked a couple hours, so I am currently not even receiving short-term disability. Again no pay for a month.

I don't understand how these crooks continue to stay in business. If you don't know what 'Bad Faith' is when it comes to insurance companies, do yourself a big favor and look it up. This company operates in bad faith. I filed a claim in August of 2017. It's now December and they have yet to finish my claim. They purposely delay your claim by, failing to reply to phone calls and emails, if they do reply to an email, they will purposely send it to the wrong email address, further delaying your claim. Or send you the wrong forms to complete, or request an absurd amount of evidence from your Dr., in an attempt to further delay your claim. Something has to be done about this insurance company and their unethical practices. They have an F rating on the BBC and a 1.2 of 5 rating. That's terrible! I will be writing a letter to my congressman in regards to Matrix Absence Management. And seeking the services of an attorney.

My last day to work was 8/23/2017. I have Parkinson's. I filed a claim for Short Term Disability (STD) and it was approved so I got paid for about 12 weeks and should have been 26 weeks, Matrix denied my claim after those 12 weeks’ pay telling me that they did not get proper documentation from my Neurologist. My Dr. office said they sent them all the info they needed so this went on for a few weeks and Matrix finally denied my claim and will not pay my other 14 weeks. I am entitled to 6 months STD thru my employer, I have since been approved for SSDI benefits so I can’t get STD for Nov but they owe me for part of August and all of Sept and Oct. Do I have any recourse to get this money that I am owed?

I am writing on behalf of a person who was injured on the job at Lake Elsinore Ford. She was immediately treated like a pariah by both the employer and Matrix. She did not break any bones but suffered a crush injury to her hip that caused the employer to eventually fire her - and later, a repair surgery was performed @ $35,000 which drove us into bankruptcy.

I get short term long term disability through my work and I have recently had to go on medical leave for short term disability. Contact Matrix absence management in September. It is now November and I still haven't received anything because they keep saying that the doctor's office is not sending the fax or they just haven't received any emails or fax and the doctor's office has repeatedly sent these emails and fax to the point they are so aggravated and I am too. I'm a single mother and this is how they treat their customers. It's ridiculous.

I went on long-term disability, I receive 1 payment, sent to an address I have not lived at for 7 years (they had current address). It has been a fight to get them to pay, they have lied so much, I don't believe they know the truth. I am hoping to set up a lawsuit against them and others that have paid into this company for years only to be denied because the reps lie, lose information, twist information. If you have had problems we need to get together for justice.

Don't waste your time with these incompetent, money hungry idiots! GET AN ATTORNEY! I relate to many of you. Believe me. Despite complying with the barrage of paperwork they sent me, there was always something mysteriously missing, something else required of me; in addition to Matrix saying my doctors never sent documents, so I missed deadlines. Which was a lie! I called all 10 of my physicians to verify. How is it statistically possible to have 10 doctors IGNORE request to submit (any) medical records to this unethical/poor business practice: RELIANCE / MATRIX?

I wished that I had read these reviews and I would not be in the situation that I am in at this time. This company also stopped paying me on the first appointment day after having a total knee replacement. To top it all off, I was not notified that I needed to get all of the surgery and office records before I would be approved to continue with payments. It now has been 3 weeks since I have received a check and all of my bills are coming due. I'm also unable to walk very far and need to drive to physical therapy and MD appointments with no money to even buy gas or groceries. These people do not care and do not do their job. They list on their website that they are responsible for contacting the client's MD for office records, which never happened for me until I called 3 times over 2 days.

In 2014 I lost my mom in May, my right leg in August and my beloved job in October. I was a nurse and the facility couldn't use a one-legged nurse. I have LTD through Matrix and I have not had any of the problems that others seem to have. It may be that my claims person, Camella, is just that good or since my claim goes through the New York office I don't know. There was one time that my check did not come and Camella overnighted my check to me. No problems, no hassles.

As the other Consumer, it's bad enough being out of work and having to make ends meet with what little money you get from the insurance but when they don't do their job and you have no check coming in it really makes things harder. It's going on 2 weeks with no check. My Claim officer put stop on the day of appointment??? Even though I wasn't even able to walk and she knew this, so I guess she thought I could go back to work without walking. Anyway here I sit late on bills due to MATRIX Disability Insurance. Why don't they do their job??

It's bad enough when you are injured and cannot work but even worse when the disability company cannot do their job. I did everything I was supposed to do on my end. I kept my claims examiner informed after every doctor's appointment and I stayed in contact with my Physician's assistant as to when she submitted my paperwork. Everything was done correctly and I have documentation to back this up. My claims examiner dragged her feet extending my leave therefore I was not paid on time. Erika ** was my Matrix Claims Examiner.

I was put out on STD and my doctor missed 14-day submission by one day, had to file an appeal and they dug deep, took 3 months and denied my claim, and I was fired from job after because of attendance policy. Their doctors reviewed my claim and denied me after MRIs proved my case and numerous doctor which I had to see all went to bat as they are of course the ones that took me off work. I went three months with no money while reviewing my case to be denied. I lost everything, went homeless and had to sell car for food to feed child. Could not touch 401K unless I was fired in which finally was but it devastated my life. I feel I was denied as they found out I had an autoimmune disease and felt I'd be out more often and got rid of me.

I truly hope Matrix gets shut down. This is the worst experience I've ever had trying to get a few days off for FMLA. First they claim to fax paperwork to my doctor’s office when they never did just to stall the process. Next my doctor’s office faxed the paperwork back (right in front of me) and they now Matrix claims they never received it. You can't get a hold of anyone to help with the claim and they are always late at getting back to you. I wish my company did not deal with these people because all they care about is stalling people and making sure you don't get the hard earned leave you deserve.

I been out of work from Main Line Health Labs since 2016 and now we are going into January 2017. I'm out of work because bad knee, neck and wrist. I worked for MLH for 12 years and paid into short term and long term disability. The insurance company Matrix has made me being out of work even worst. I been selling my personal belongings and now had to put my home up for sale because I have not got paid since the summer 2016 when Matrix decided to drop my claim. The doctors, nurses and I sent Matrix everything over and over that they requested. But no matter what they deny my claim. I feel like I am heading for a meltdown. I called Main Line Health Human Resources but they are no help either. They are actually posted my job although I been hurt due to my job. Watch Amber Alert. It is just about what I am going thru and how the claims people are forced to turn down claims just so higher ups can get bigger bonuses.

It's Dec 14th and I'm still waiting for my November disability payment from Matrix. My check got lost in the mail again. I've learned to expect this to happen twice a year now. But this time it's really going to cost me. I've had some extra health problems the last couple months and the extra costs have stretched my budget to the breaking point. I've now run out of groceries and today was the last day I had to make a payment before my electricity is shut off. I explained this to the Matrix agent last week and asked if they could over-night the replacement check to me.

My company which I will not name unfortunately uses Matrix as the vendor to handle disability claims. I'm currently out of work on a valid leave due to a medical emergency in July. Enter Matrix to handle my claim. I'm going to keep this short as I'm going to deal with this through my HR dept and the individual that works directly with Matrix but suffice to say they are horrible. From the get go they have been terrible. They never sent the paperwork to me as they said they would and lied about sending it to my doctor. By the time I got it myself and had my doctor complete it they were about to deny my claim. Then it took 8 weeks to get a check and that was 5, weeks ago. Since then no money.

You have to stay on them all the time. They never call you until you call them. Had to have paperwork from them to get my money and to return to work. It took me getting angry to get an response. And I had a claims manager.

Matrix Absence Management is the company that handles my husband's employees LTD compensation. They are horribly rude, they will not return phone calls at all. You can leave numerous messages and they just ignore them. Depend solely on voice mail as a means of business operation. One representative will tell you one thing and a second will tell you something completely different. You cannot trust anything you are told. Case managers are constantly in meetings or out of the office. Nothing is done in a timely manner. They act as though they don't care because it doesn't affect them. Our creditors are screaming for payment and we can't get an honest answer as to when my husbands LTD payment will arrive. It's been four weeks with no income in our home and they could care less.

I am receiving long term disability from the Federal Reserve Bank of Kansas City. I have only one complaint about the bank. I was misinformed about whether or not another retirement would offset my disability payments. The misinformation was unintentional. I was told my other retirement would not offset my disability payments. The person assumed I was already receiving those retirement payments and I was not. When I drew my retirement my disability payments were reduced by $19K a year and I had to pay back $8K. Since I am no longer employed by the Fed I had no access to the policy and was not provided a copy when I asked for it. As for my experience with Matrix Management it has been a nightmare. I have had 3 case. I would lose benefits if the that managers, the first of which was a condescending rude and intimidating attack dog.

HIPAA Breach - Matrix and their subcontractor, MES, have been sending my private medical to a former lawyer of four years. I have at that time hired a new lawyer which removed the original esquire. Anyhow, I have now received two letters (6/21/2016 & 7/11/2016) of very private health information that was also forwarded to the former attorney. Matrix' resolve was that they contacted their sub- and that all has been erased as of today... I then said how do I know what was sent to the former lawyer as they "assured" all was corrected. Really?

I feel so bad for those who needed the long-term disability. I only needed the short-term while I went through physical therapy and waited for a relatively simple modification at my work. I was denied BOTH despite multiple doctors notes so I ended up working through the pain and it was excruciating at times. I could only handle part-time so I lost thousands of dollars in income. Months later, my work eventually gave in and made the requested modification but by then the pain had become pretty much chronic. I may have ruined that body part for the sake of keeping a job. I did look for other jobs during that time but didn't get any bites.

I've read a lot of reviews... understandably they deal with monetary issues. My friend committed suicide, my mom got sick and my kitchen flooded badly all within 2 months. I'm still amazed that I didn't get electrocuted from the flood, it mainly pooled within my kitchen fluorescent light system and electrical appliances. I worked for an airline from home... I broke down. They were pushing more work on less people (like so many other companies). The stress was unbelievable. This was probably the 3rd request I'd made for FMLA but it was definitely the oddest. They asked my neighbor (who the airlines knew I was having huge dog barking issues with) to "watch" me as well as 2 other neighbors... which is so creepy. Who asks neighbors to spy? And how do I know this?

HORRIBLE! HORRIBLE! EMPLOYERS SHOULD NOT RETAIN SERVICES THROUGH RELIANCE STANDARD & ANY EMPLOYER HAVING RELIANCE STANDARD FOR ITS EMPLOYEES. SHOULD TERMINATE THEIR "SERVICES" (if that's what you can refer it as because they don't provide a service - only lies, stall tactics, poor business practices.)

As of this year my company chose Matrix to handle our FMLA and disability claims. I have had to deal with them now 2 times for medical reasons and both times it was the most horrible experience. The automated messages back to back, the inability to get a hold of examiners, their lack of compassion for the individual, it is all just very upsetting and disappointing. I spoke with a supervisor who claimed she was going to get to the bottom of things but when it was all said and done information she gave us was not true at all. I don't know how I'm going to deal with them this go round but I am determined not to let it stress me out so thank you for this forum to express how I feel, I wish you all the best.

Matrix is the provider of choice by my employer to manage short term disability benefits. As such, they are managed in such a way as to delay payments and mishandle claims of applicants. They are almost impossible to reach, you are given a 'case handler', but they are constantly changed. Any calls go directly to voicemail. I received numerous voicemails stating my physician had not faxed paperwork and therefore I would not receive a paycheck. My physician was repeatedly send different types of forms to complete, in different formats, asking for same information.

This is the absolute hardest company I have ever had to deal with. They are extremely difficult to get a hold of. Every time I call, I have a different claims examiner. I have had to leave a message every time, and they rarely even call back. The first time someone called back was after I filled out a bad survey online. The second was after I went on and filed a new claim because my existing claim was supposed to have been extended but hadn't been a month later.

There is reason to believe this business deals in dishonesty. They are rude, difficult to contact, do what they can to stall a leave request, blame the doctor for not submitting paperwork to Matrix and there is reason to believe Matrix changes the parameters of the doctor's orders to benefit Matrix and the employer they represent. All of the leave papers are typed with no handwritten signature from the doctor. How does one know who even typed the doctor's name on the signature line?

At every turn, I was belittled, spoken rudely to, and fought for everything. They kept saying my paperwork was not received, or was misplaced. I was switched back and forth to two different people, When They Were There! I got a couple checks, extremely late, and then block wall after block wall. I'm owed a lot of money, My Money I Contributed To! I really wish there was a lawyer I could get help from, or a Class Action Lawsuit against this company so I could get the money I'm due. I've been disabled since 2013, I was told if I was completely disabled my benefits would continue for two years, so much for that.

I am highly impressed with how this company has dealt with my claim. From my first phone call, I had an intelligent English speaking representative. They have contacted me numerous times and kept in touch with my progress. No stress during a stressful process. Very helpful.

My name is Daniel! I work for Owens-Illinois that hired Matrix to handle short term disabilities! I have been off work for six months! I have got two checks -- one was for two weeks the next one was for two months! The company has refused to pay the remaining three and half months unless I release all my medical records! I have seen a total of six doctors and they all agree on diagnosis and that I should be off work! After investigating company I found out they also handle workman's comp. They want my medical records to build a case against paying workman's comp! The company is a total joke and if I could give them minus star rating I would!

I wrote a review several months ago about this company when they were handling my Short Term Disability. Now the very same company is in charge of my Long Term Disability (sending me countless letters demanding the very same information I provided to them ever since April 2015). I worked so hard my employer (PHH Mortgage) only to be released 1 day before I had back surgery. I am Perm disabled and have not been paid since October. Both companies are disgraceful.

My husband had to have CABG (open heart surgery) 2 weeks ago and is going to be out of work through the rest of this month and next month. We were told on Monday that he had 2 checks issued and they would be mailed the following day (Tuesday). Well, it is now Saturday and his checks STILL have not arrived! I was informed that the checks are mailed from Pennsylvania. We live in Maine, also on the east coast, so those checks DEFINITELY should have been here by now. My husband and I are relying on these checks while he is out of work to pay our bills, not to mention pay for the medications that he needs to be on, which he is about to run out of.

I have been on my job 22 years and have always paid into short term/long term disability. I have been out of work for 4 months and still excuses as to why I haven't received a check. My company uses matrix absent management for disability claims. These people are the worst. No matter how much medical records you supply them with it's never enough or they haven't received although I have confirmation as proof. This is so unfair especially when you're sick and this something you paid into just to have people rob you of your money with no intentions of ever letting you utilize the services you paid for to protect you in unforeseen emergency illnesses.

I had two miscarriages within a 3 month period last year. When I contacted Matrix to see what my options were regarding taking some time to heal the examiner was incredibly rude and demeaning. I get it - you're a man and think that I should just get over it. But it's not for you to judge me or treat my case according to your "opinion" of my situation. It's difficult to get a call back from them, even after leaving multiple messages. They are so unprofessional and uncaring. I hate that have to use this service for my maternity leave this year.

My kidneys went out in March 2007. The employer I worked for was Maverick Tube (now known as Tenaris). The health insurance they offered came through Matrix Absence Management. My benefits started in 2007 with the short term then a six month wait with no benefits until in my long term kicked in then finally total disability started. My complaint is that I have received the same pay for eight (8) years without any cost of living increase or earnings. Everything goes up daily; food, clothes, gas, personal items, cable bill, rent, etc. How does a person suppose to make it when everything is going up and people working getting minimum wages at least get a cost of living increase yearly. M A M states that the employer sets up the policy but eight years of receiving the same exact little monthly income should be against the law.

I just want to agree all the others that have had such a problem with Matrix. I've been off work due to a car accident where my car was totaled from back and front. I lost my job, everything. All I have is problems getting money myself or my company paid for through my job! I am so tried to do everything they have asked me to do. My pain management doctor is so tired of Matrix they don't even want to send them anything anymore. They said I quit my job when I never said I quit my job. I just couldn't do my job and since my accident which was August of 2014 I am still going months and months with no money!!! I don't know what else to do.

I have had nothing but difficulty since becoming disabled. Matrix only have added to my already difficulties accepting my health problem. That are not or helpful. I been switch to several examiner doing my process. They give you the run constantly, no one nothing. All that they want is find ways not to pay you. I have totally humiliated and frustrated. I feel like I'm begging for something my employer paid for the employees. But what a joke - never returns calls. I pretty much wish my job would have never dealt with them. Please employers research your disabilities company before choosing for your hardworking employees PLEASE. No payments for months or phone call or letters.

I am threatened with discontinuation of my benefits in nearly every conversation, then the Rep. says "I'm not threatening you". Also, my check is now several days late every month. It's horrible. I'm sorry but the identification data I supplied here is false because I am afraid of repercussions from Matrix.

Matrix has a reputation among my co-workers for consistently losing paperwork, not being able to find faxes even when sent to multiple numbers several times or otherwise being routed incorrectly internally. Due to this history I insisted last month that my paperwork be done by email so no one would have to worry about mysteriously missing faxes. This worked at first but now they are once again denying having receipt of the information, more than a month after they received it.

Matrix and its representatives need training. No one at the company knows what they are doing starting with Bill ** ext **. Totally good for nothing, he never answers his phone and refuses to confirm receipt of even basic documents.

My representative was out of the office most times I would call. When they would request documentation they would not send HIPPA documentation this slowed everything down. I had back injuries but ended up having to go to the hospital myself and pay even more out of pocket to fax medical records. Finally got approved and now I am almost another month in and my "check is in the mail". I wish these people would realize we are only contacting in dire circumstances. The lax manner in which they get help to you is in danger of costing us our mortgage and utilities. Not to mention the amassing medical bills. Very angry, disappointed, and sad.

I worked for 40 years at my employment, had long term disability ever since they offer it. I became disabled. It was the worse experience that I have ever went through trying to get my claim. They cut me off after two years. I would not recommend this insurance to anyone. Invest your money in other thing, not Matrix.

I am having the same issues as the others. Matrix blames everyone else. I was told 3 months ago they have the documents they need after a major injury. Now for 2 weeks I am getting jacked on my pay. When I contacted them it took 5 days to get any feedback and now it is my fault they do not have the documents. Matrix has caused undue stress and hardship after an accident. Like others here, they do not talk to each other or do anything to file the claim. I must always triple check them and even that doesn't help.

I have been on leave twice and both times, it has taken over 4 months to get payment from them. They never answer the phone and the people within the company don't even communicate with each. All they do is have me chase my tail and send my stress level through the roof! I truly believe they are encouraged to delay payment and close claims. I spoke to the business office for my Dr, and they said that Matrix is one of the worst companies that they have to deal with.

Matrix has held my LTD claim in review since January 2015. I have not received a payment since January 2015. They intentionally keep your claim in review and their claims processors will not answer the phone or return phone calls. Meanwhile, my bills are still due.

This is a HORRIBLE company to work with. Matrix asked for pharmacies/hospitals I had visited in between a specific timeframe to make sure there weren't any pre-existing conditions. I gave it to them 2 weeks before I went on leave. I was on leave for about 4 weeks. So we are looking at about a 6 week timeframe. I STILL had not been approved for my short term disability! I called and asked what was the hang up. They simply stated "the pharmacies/hospitals have not responded to our fax we sent them for information." I asked them "what if they never respond?" Their answer? "We deny your claim!"

I was off of work due to a shoulder surgery. The recovery for the procedure I had can range from 3 months to one year. When I initially contacted Matrix, my statement was taken down incorrect. They used the wrong dates for my leaving and estimated dates to return to work. The ladies I worked with were rude, unprofessional, had bad communication (they didn't listen effectively), consistently gave incorrect information, and were just overall unhelpful. For example, I would call, she'd say, "I don't handle your case anymore. Call **." I would call that number and it would go right back to her. I talked with my district manager, he told me to call her (I can't recall her name because she never properly introduce herself). The entire company is too unorganized resulting in my resignation. I feel like I'm owed an apology that I'll never get. However, life go on!

In Late 2013, I began experiencing pain and numbness in my neck that would radiate down my right arm and into my fingers. I went to my primary doctor who in turn sent me to a Neurosurgeon. I was taken off because the job I held required me to constantly look up and aggravated the problem. I immediately applied for Short-term disability after exhausting vacation and any other time that was able to me. I have been dealing with Matrix for well over a year now and like all the others that have listed a complaint about them on this website, I was treated like crap. I have had nothing but problems which causes stress which amplifies the pain from my conditions.

My company switched from Aon Hewitt for handling their FMLA claims and I had to deal with them and I thought they were awful. This company tells you one thing such as when I returned to work and management felt like I needed more time. I called my case worker ** and she told me to just have doctor’s office fax the extended dates. So they did this. Almost three weeks go by and on payday I don't get a check. So called my HR and they said they didn't receive any fax from doctor’s office.

I have been with my employer 6 years, never been sick. Suffered a stroke in December which left me paralyzed on my left side, and unable to walk, talk, etc. Filed claim once I was released from the hospital. The next day someone called my phone. This was the exact exchange "Yeah why can't you go back to work on light duty." No hello, no greeting, nothing. I did not know what it even was. I'm like "who is this?" "So and so from matrix."

Its difficult enough that you only receive 66.6% of your check but this company told me they mailed my check out 2 times and it took 2 weeks to get to me from the next state over. The postmark was 3 days prior to receiving it so they lied. The company needs to be reported to the BBB.

I did not receive my check on time for 4 months straight. I would call and let her know that the check needed to be cancel and reissued or overnight it to me. Well they UPS 3 checks to me. I lost my apartment! So my Claim Rep. advised me to fax in my new address. I called and confirmed that she received the new address. Called back a couple of days later. She informed me that the check was mailed to the old address. Now I'm waiting for another check to be overnight. For the last 3 days, called today and I was told that the machine that print the checks was not working. I have enough to worry about my health. Now my bills are still coming right along with late fees. I will contact my job. Ask if they had any complaint from other employees.

All I have to say: they get their paychecks, where's mine? I called my employer to complain about them. I was advised we are switching companies. Thank you Lord.

My claims examiner told me that I was approved for STD. When I didn't receive the letter and my first check that I was promised, I tried to contact him again and found that my case was assigned to another claims examiner who had to review the case again which further delayed it. I had given them my two doctors, the GP and the specialist. The specialist submitted the claim form. Matrix repeatedly would fax the specialist requests for medical records but to the GPs fax number. I wrote to them and asked them to review their intake form which showed the correct fax number to use. They finally fixed the problem. When I applied for LTD, I received a letter from a new claims examiner that explained it would take 45 days to make a decision. He did call me to tell me I was approved, but about 75 days later and counting, I'm still waiting for a formal notification. I did get a phone call and email from the claims rep, but when I email and call multiple times to follow up. Having dealt with three different claims examiners, I can assure you that if it were just one, it would be just one person's negligence or incompetent. But it's pretty much the same story for all of them which means management isn't managing. I hope I don't have to go through this nonsense for the rest of my LTD.

I have been with the same company 20 years. This is the first time I have had to use so much FMLA and OFLA. I have 2 FMLA claims and 1 OFLA claim. They have been very professional. Every time I have called and answered all my questions in a timely manner... I have a phone number of one person handling my claims. I thank them for keeping me updated via email and ensuring my job is secured...

Post surg 6 months for Cancer related side effects, still waiting after 3 months for any claim resolution. Worked for company and paid premiums 25 years. All paperwork was submitted as required, they always find a way to put you off. Is anyone interested in a class action suit? Contact me at Facebook. Let's talk.

This company has poor management upper and lower. They are not even BBB rated. They terminate anyone that questions the director's moves even though the employees are justified. The HR employee in Clearwater is his pawn to do his dirty work. They lie about who is coming out to see members. They overfeed employees so overweight and always ill. This company is a joke.

I had an injured foot that I was off work from the ER for a week excused. I had a specialist tell me I could return to work on light duty. I was then told by matrix I could return to work until full duty, no restrictions was on a Dr. Note. I was off work 3 weeks no income collected! For a 1 week excuse. Next dealing I was being taken off of medicine and became very dizzy and light headed. After speaking with my HR department I was told to call matrix again, I was told by matrix to use a FMLA leave so I followed instructions, my Dr. Gave excuse. Upon returning to work I started having more side effects from coming off the medication and worked 1/2 day and went to ER again now, since I was told I could go back to work I needed to go through everything again. I called matrix, sent all paper work and after returning to work and working a week I'm called to the office and told that I've used all UPTO, PTO and floating holiday time because my time was denied.

I had to take care of my 86 y.o dad with hx of herpes simplex encephalitis. This has left him extremely aphasic, and he has difficulty moving around. He had a uti in July which showed as increase confusion and decrease in mobility, incontinence all of which could have been a stroke or subdural hematoma from prior fall. I was denied a family leave because he didn't need my help. I wasn't necessary. The doctors filled out all the forms correctly (matrix had all the wrong fax numbers so don't rely on them getting any information) and his primary even wrote a note saying I should also get intermittent leave of absence. All denied. At open enrollment I c/o to the representative who said she would look into it and get back to me. Never did, didn't even return my calls. You have to be screened before you get a primary contact person. The screeners are 18-22 and don't have a clue re: what they are doing. They follow a script and if anything deviates they are lost. This has got to be the worst organization ever. I am continuing to complain to the union about this.

After breaking my leg I spent two months out of work. During that time I was dealing with Matrix. I pay into a plan and also get one from my company. Every part of this process was inconvenient, especially since I had a broken leg. Requests to fax paperwork and medical records. Despite authorizing gem to access my records I had to provide everything.. I am back to work almost three weeks now and STILL have not received all of MY money. The latest letter was a threat to close my claim and not pay me what is owed. I had to coordinate medical records, I'm not quite sure what my case workers job was other than to emotionally destroy me. I have had my phone shut off and other issues since I didn't get paid.. I also have children to feed. This company made an already horrible time in my life even worse.

I went on disability on 8/29/2014 for a neurological problem and called Matrix Absence Management like I was stated to by my DM. I turned in all my paperwork. Matrix stated they never received it twice. Doctor office never received the request. I sent in the information myself to see. I call, they stated they have it. The days went by and I called again the lady named Shana, stated she needed my medical records. Okay, again I sent that in days went by no word from Matrix but that they was extending my leave okay. What about my payment? My primary doctor sent me out to a specialist because it was was beyond her reach. I had to see a neurologist so I was referred on 9/19/2014. I called Matrix again to let her know of the condition she said, "Okay call me when you leave the office and let me know what happens."

Following a MVA, I had to file for STD when my physician would not release me to work. It has now been almost a month, and I still have no money. After telling me that my physician would not send my records, I asked him in person, and he stated that of course Matrix would actually need to contact the Medical Records department to get medical records (Dr. Obvious to the rescue). He also expressed surprise that a company that manages disability would not know this (Dr. Obvious is obvious!). I am contemplating a food pantry trip despite my near 6-figure income. Unacceptable.

Matrix Absence Management is in the business of approving a minimal number of employee short-term disability claims. The fewer claims they approve, the better their bottom line, and the fatter corporate management's pockets become. My doctors sent in whatever information they requested as soon as it was requested. I was even told by Matrix that I just needed to go back to work. They have NO intention of approving many claims. Matrix uses review criteria that give them the advantage 100% of the time. They are like one giant fraudulent casino...they can't lose.

I applied for short term disability Mylan on 07/10/2014. I am fairly new to the company so I applied for disability only. The rep changed it to FLMA and of course it was denied. I called to ask why she changed my information and she did not have an answer. I called to speak with her manager and she was out of the office for days. I called two days later and was told another rep was handling my account. I ask to be transfer to rep and her voice mail stated she was out of the office as well. I asked to speak to her manager and the receptionist was acting as if she did not know who her manager was so I just hung up.

Matrix is a big joke. I had back surgery on 6/6/14. Matrix keeps giving me excuses about my std pay. They keep blaming the dr office, but I have all copies of faxes that they requested from the dr. The dr office turnaround time on their request was within 24 hrs. Matrix lies and tells my hr dept that the doctor's office is the hold up. I have proof that this is a lie. It has been 6 weeks and I still have not received payment. I do not advise any company to use matrix because they lie and do everything they can not to pay. This company needs to be investigated. I despise matrix. I can't pay my bills or buy groceries because of matrix BS.

I have never been so disappointed. I have been unable to work due to a medical condition for more than 30 days. My STD has not been approved. Today I am returning to work and still waiting to hear from Matrix as to if and when I might be approved or better yet get a check. I have been lied to numerous time, phone calls not returned and it seems they always need more medical information. I have done my part and so has my MD by sending them ALL requested medical records.

I have been on short term disability for the last 3 months for kidney cancer ... In these last few months, not only having to deal with being sick from the medications, I'll constantly have the worry of if I'm going to get a check or not. I have done EVERYTHING I'm supposed to do from sending in paperwork constantly. I even went as far as sending my cat scans confirming my diagnosis and test results as well along with all my Dr.'s notes and I still get the run around saying they don't have all the proper medical records.

My spouse had surgery scheduled and filed for STD and I filed for FMLA which for me would only amount to a few days. Our company changed to Matrix because they are cheaper. Our initial contact with them was great. They mailed us packets, assigned claims reps and we were impressed. We filled out the information and faxed it in to them at the same time. We started getting letters as did our employer (we work for the same company) that we hadn't received our information and the claims were pending. My rep first claimed he hadn't received anything until I questioned him a little bit and caught him in a lie. He then changed his story and said he hadn't received the information from the surgeon.

I have been eligible for my long term dis. since Jan 8, 2014. I have made several calls never getting a reply on when I will get a check... I had neck surgery in Dec and have been doing everything in a timely fashion. I am a single mother and have fallen so far behind on my bills that my credit is taking a horrible drop. I can no longer pay my bills and cannot get any answers....

3 weeks! The ** I had to deal with said a check was mailed out on Tuesday, well it's Saturday and I still have not received it yet. When Monday comes and it isn't here, she can drive her ** and my check to me!!!!

Brief introduction. Healthy 65 year old male, with no history of work absence. While reviewing my employee health care coverage options for the coming year 2013, I elected to include short term disability protection, primarily due age. The bi-weekly cost was reasonable. On December 18 2013 I experienced a heart attack that required bypass surgery. I went home December 23rd. I faced a long health recovery, but at least I had the security of health coverage. I called my employer, LKQ corp, to relate my recovery condition and probable length of recovery before deemed work ready.

My husband's company, Ace Hardware, outsourced a number of HR responsibilities including FMLA, STD and LTD to Matrix Absence Management. We have a unique situation with three adults living in the household: my husband, myself and his mother. We have intermittent FMLA for myself and his mother due to disabilities and severe medical issues. He has been denied days as well as told how many hours or days he's ALLOWED to take in a month! Then Matrix will claim that it's because of what the doctor wrote on the medical certification.

I had surgery 5/8/13, was on STD, had a second surgery 10/3/13, STD ended, Nov 4, 2013. I had all my paper work in to Matrix, before my STD was up, had no problems, with them paying, STD. I have been lay too many times. I have no income at all coming in because they do not want to pay up. I have been told, by Justin **, that I had been approved for $1,800 a month. I even have it on voice mail and I should have my money in 5 days OR SO.... over 10 days ago.

I had been on 6 months short term disability due to a stroke and the onset of a serious medical condition. I was constantly getting late payments from Matrix Company. Once my claim went too long 8/26/13, which of course Reliance Standard says they got my claim 9/4/13. Well today is 10/28/13 and the claim adjustor there, Megan and her manager are till giving me the run around about my claim payments. Every time I call, it is 3-5 days for each of the departments to review my claim. Which the nurse review took over 3 weeks in business days.

I was diagnosed with Bipolar Disorder (Depression/Panic attacks) shortly after my employment began in 2008. I was on leave of absence for approximately 4 months in 2009. Due to a stressful situation at work, the symptoms returned and was again placed on leave in June 2013, and because of the severity of the symptoms, I was hospitalized in a behavioral clinic due to my mental state. I had a great rep at Matrix. His name was Eric. He communicated with me on a regular basis. Eric made sure that I had the necessary paperwork to bring to my doctor every time I had an appointment and ensure that I kept the company informed on the progress of my condition.

I have never been stalled and jerked around by any company the way I was with Matrix. I initially had a seizure at work and was transported to the hospital and applied for short term disability. Went weeks waiting for a determination. They made it my responsibility to get all the medical reports to them and did a half assessed job of contacting the physicians and explaining to the offices what they needed. I spent hours and hours gathering notes and reports (60 pages) and faxing them to Matrix @ $1.25 per page from Office Depot. I spent more time on my claim than any employees at Matrix. As a result of all the medical tests that were performed it was discovered that I had a serious brain aneurysm that needed attention. There were complications with mapping and the clipping of the problem that resulted with me being on long term disability.

My STD claim was wrongfully denied because Kelly **, who is dumber than a tree, stated that I had a preexisting condition. Kelly works at Matrix Absence Management who actually processes all the paperwork and does all the busy work for Reliance Standard Insurance. In fact, I did not have a preexisting condition, period. The medical doctors and nurses who have been seeing me were more than outraged when I told them what had happened. They know I did not have a preexisting condition and have already written letters and are willing to back me 100%. If Kelly and Matrix and the Insurance company want to play games, I will play games with them. The legal process is getting started. Lawsuit is underway as I will not back down and take the rude treatment given to me by Kelly who will have to answer to a Judge for her actions. It is clear as can be that my claim was unjustly denied and that my condition was not preexisting.

Well, first off, I want to compliment my SSD case worker. She was wonderful to deal with and kept the line of communication open and was very nice to deal with. Thank you, Eve. Then SSD ran out and went into LTD. Needless to say, I have a new case worker that is a lying **. I cringe every time I talk to her. She tells me about my doctor notes and says she doesn't need any and my case will run smoothly. Well, the same day she requested doctor notes. Two days later, after I asked her about the notes, she sent me a letter saying they needed notes from July to Aug. My doctor sent them that day. I called Laura several times. My case was being reviewed by a medical examiner. Two weeks pass, the same thing was stated. I checked with my doctor and they never requested notes. I told them to send them asap.The case worker stated a check would be cut the 22nd, but I have yet to receive any check. This lady, Laura, is a liar and will now have to deal with my attorney. All I can say is keep on top of them and if you get the runaround, seek an attorney. Don't play their game. I hope this company goes straight to hell!

The agent I'm assigned to is a liar and she's very rude and unprofessional. I'm praying my Job finds another company other than you to represent us in STD. This is my first time ever applying and I pray it's my last.

I requested intermittent FMLA as suggested by my HR department due to a serious aortic dissection I suffered in 2008, which limits my ability to take medication for common illnesses such as sinus headache and cold/flu. My doctor noted in her paperwork that I suffer from chronic aortic dissection which caused me to miss work occasionally due to inability to treat these common illnesses. However, when asked how often I saw her and if she prescribed medication for the illnesses, she said no (because that is the reason for missing work, I cannot take medication that elevates my blood pressure without the risk of death). Matrix bothered to read that part of the paperwork, did not talk to me or my doctor, and did not even bother to call me to tell me it was denied at a number I could reach to discuss with them - they just denied the claim saying it was not related to a serious health condition.

Matrix was always on time with their monthly electronic deposits in my checking account. The problems with late payments began in January 2012 (7 months ago). Since that time, all deposits have been late anywhere from 1 to 4 days. I am going to call them tomorrow (Monday) to see what is happening, since that will be three days late at that point. Maybe this is regular procedure, but they have insisted I go on Social Security Disability if I wanted to keep getting payments (adjusted for the Social Security amount). I wasn't moving at what was considered adequate speed and then last month, I received about half of what I normally receive (adjusted for anticipated amount from Social Security). Fortunately, I had completed a deliverable in the few days prior and after I called them, they sent the balance of the usual amount. I live in constant fear that suddenly, they will stop payments completely without warning.

Like others I have seen on this site, I received LTD benefits only to get letters stating I have been overpaid. On both points that they say I am overpaid, there was a second review and Matrix agreed that they were wrong and that there is no overpayment. Well, not too long later, I receive letters stating again that I have been overpaid. I reviewed ERISA laws and found that when a decision is made/reversed and no new information has been received, this is a 'conflict'. I also found that the negative/rude treatment I have been receiving is what ERISA calls adversarial behavior. I have complained to the San Jose Better Business Bureau, Texas Insurance Commission, and California Insurance Commission.

I phoned Matrix Absence Management Inc. at 800-866-2301 several times to request if my disability check can be direct deposited. Kipp **, the rep and his supervisor Hackett ** definitely informed me I can't because my file is from the old number (whatever it means). I thoroughly explained to them that I have a brain aneurysm and cannot drive because of my illness and that there's no one to drive me to the bank and cash their disability check. I practically beg them because I could not pay my rent on time until someone can drive me to the bank to cash my disability check. I even suggested for them to mail it directly to my bank like a bill pay, but all they said to me was it can't be done.

I have never felt so disrespected in my life. This is the worst company to have disability insurance with. They are rude, manipulative, and tell a bunch of lies. I pray God will have mercy on their souls for the way they treat customers. The things that they have you do when you are sick in your bed. They speak to you as if you need them and they don't need you. I have filed a complaint with my company letting them know they do not give good service and should be replaced with another company. My doctor said that he has never had so many forms to fill out for a company but not only that, to question his treatment and care. I pray God allows me to have a full recovery one day so I do not have to deal with such ignorance.

On 2/22/2008, I had a stroke while I was at a highly induced stressful job (manager). When I first started at my employer, I signed up for all benefits as employee only including STD and LTD in 2005 not expecting to ever have to use it. Matrix Absence Management, who is affiliated with Reliance Standard in PA, handled my STD and LTD. I didn't get on LTD until after other employer pay and STD expired in August 2008. As a benefit, I was getting $2009.00 a month which is 60% of my salary I believe on LTD. I followed the proper procedures and ensured I got progress reports from my doctors to Matrix to keep communication valid as I received LTD.

I have been on Workers Comp since October 25, 2010. The prior claims examiner never called me or returned any calls. I filed a complaint with them and my employer and then received Porchia. She has refused, time and again, to pay me my disability. She is saying that she had no medical information from my doctor or that the information was not sufficient. I told her that they must back up my claim to when my WC stopped paying me, which was on January 28, 2011. Then, my employer would not file my STD and sent me wrong forms to file LTD.

I have been on medical leave since June 21, 2011. Tonja has refused time and again to pay me my disability. She is saying that she had no medical information from my doctor, or that the information was not sufficient. I also had the same person to deal with when I was out on medical leave in October 2010, with the same issues of non-payment. I am currently in the process of seeking legal action.

I had surgery on May 19, 2011, and have been on short term disability since then. Since the claim has been opened, I have experienced numerous excuses on check delays from the adjustor and the supervisors.

I hope someone can help me on this matter. Back in April 2008, I became disabled with numerous neurological disorders, combined with severe vertigo, memory loss, and focal dystonia. I was also diagnosed through the Dallas Veterans Administration with the onset of Parkinson's disease. I was fortunate to have invested into both short-term as well as long-term disability with Matrix Absence Management through my employer U.S. Xpress where I was in the position of terminal manager.