Liberty Mutual Renters Insurance

I would give zero stars if I could. Do not use them for renter's insurance because they do not accept claims for anything. They only employ immigrant and indigent POS's and they deny legitimate claims. Never give these people your money because they will never pay out a single GD thing. Go with anyone else. It has to be better than these scum.

I had Liberty Mutual for about 2 years. For the last 6 months I have been calling in and making my payments with a customer service representative, because the bank account I was using was compromised and I've tried many times to get them to stop trying to get my payments from them! I make my payments from my disability card each month, only for them to also debit the bank account for payments as well for 6 months even though the payments from disability card goes through! I recieve emails saying payments are late and I'm being charged a double payment!

What I thought would be a pleasant experience has turned into a complete nightmare. Had them for over 2 years no problem HOWEVER, we was moving out of state and got our belongings STOLEN by a fraudulent company (which by the way we still do not have our belongings) and the person responsible is incarcerated. Liberty Mutual ACTED as if they were going to replace our things (actually gave us a very low number) only to say our claim was denied because we let the movers take our stuff? I'm sorry. They didn't have their "I am a fraud or thief" on their shirts, etc.

I looked at other insurance companies and Liberty had the best. They were surprisingly affordable and cheaper than my weekly coffee cost. The associate who helped me made it all so very easy for me to sign up. Didn't feel pressured which for me is always what makes me say no.

Buyer Beware do not buy this insurance. I put in a claim this year. Boy was l heartbroken when l found out it had changed to 500.00 deductible. I had been paying for this particular policy for 5 years. This year l cancelled the policy. You have been warned.

I have had this insurance for several years. I occasionally request a quote from other companies but I am still getting the best price. I have not needed to use it yet so I cannot commit on the customer service.

Liberty rental insurance is comprehensive and reasonable priced. I have not had to use the rental insurance luckily but I have been with Liberty for many years for rental and car insurance so I am confident if needed it would be excellent.

I have had a renters policy with Liberty Mutual for over 10 years, great coverage at a really good price. Luckily have not had to ever file a claim, but I have the utmost confidence that in the event that I did have to file a claim, that they will take care of me promptly.

Heartless company! I have been with you guys since 2017. I don't have the option to cancel my auto-pay, or even delete the bank information online. The only option you have online is to change the payment information. You keep charging an acct that already returned the payment. The charge resulted to overdraft 2x! The $18.25 resulted to $70!!! and this corona scare is making it difficult for people to work! You can't even do anything! Washing your hands about overdraft! I understand the 1st was my fault, but I tried correcting it. I went online to try to change it but nothing was there. I accepted the $35 overdraft for $18.25 but to do it 2x in a month is simply absurd!

I am very dissatisfied with my Rental Insurance policy. There were many fraudulent claims placed on my account that I was never made aware of over a three year renter's policy. I was placed on hold several times and sent to many voicemails when trying to fix the situation. Would not recommend to anyone.