Liberty Mutual Renters Insurance Reviews

Worst insurance company ever. They told me I only owed $127 for final bill and then went to try and charge me $959 to end my policy. They are crooks. Stay away. Do not go with Liberty Mutual. They are scammers and crooks. Save your money. Go with progressive or geico. Way better on price even State Farm. That’s what I did. I found cheaper elsewhere and great customer service. Liberty mutual lacks customer service and also they are scammers. They tell you one price then charge another and they don’t tell you about hidden fees that were never addressed to the consumer. This will not go unpunished. Believe it or not!

Do not use this insurance company. All seems well until you try to cancel. THERE IS NO WAY TO CANCEL ON THE APP. They intentionally make you call them to cancel, but don’t make that fact obvious (it is buried in 15 pages of policy rules). If you can get through after you locate their customer service number, which is hard to find, then expect to be on hold for 20 minutes. If you cancel by deleting the auto draft, which I did, then they will keep charging you, charge you late fees, then threaten to send you to collection if not paid. When you call customer service they will send you to a “Resolution Specialist”. His resolution was to repeat over and over again “you have to pay”. Absolute jerk who interrupted constantly and wouldn’t listen to, or couldn’t understand my dispute. It was like he was trying to push my buttons to infuriate me. Made me an enemy for life.

Had Liberty Mutual Renters insurance for several years now. This would be our second claim with them. The first one was when we had a fire. It was like pulling teeth to get them to pay out. But they did. Over the last week we have been having some bad storms and water came up from our sewer line in the basement. We were like we’re insured and started our claim. After fighting with the claims adjuster we were denied. Even with plumbing reports that stated the main reason was due to a sewer line that is collapsing in the middle of the line cause the sewer run off not to flow properly. Go with someone else and if you do get flood insurance just to cover all your bases.

Liberty Mutual has proven to be extremely frustrating to deal with. They make it nearly impossible to cancel your policy. Despite sending the required documents three times, they claim not to have received them and refuse to cancel our policy or refund us for the overcharges. Additionally, they auto-renewed our policy without our consent, even after we informed them that we no longer live at that address since we built our home and are no longer renting.

I had renters insurance through them. They didn't pay one dime on my claim and raised my rates. We had a tree knock-out electric in my complex. Everyone else's renters insurance paid. Not Liberty. They should be shut down.

After my brother passed away, tools of his were stolen from his apartment. I filed a claim with Liberty Mutual. After multiple discussions with the claims rep, filing a police report and contacting the apartment complex where my brother lived to insist that they respond to the claims inquiry, today I was told that without a picture of the tools, Liberty Mutual would not honor the claim. This despite the fact that the apartment management verified that they had seen the tools subsequent to my brother's passing. The claim rep was told at the beginning of the process that this was the case and yet still put me through this ordeal so they could deny the claim. Way to go Liberty Mutual!

I felt like I was victimized twice. Once by the thieves are broken to my apartment. The next by these claims wraps that let them get away with it. Avoid this company with all cost. If you need them they will not be there.

I would give zero stars if I could. Do not use them for renter's insurance because they do not accept claims for anything. They only employ immigrant and indigent POS's and they deny legitimate claims. Never give these people your money because they will never pay out a single GD thing. Go with anyone else. It has to be better than these scum.

I had Liberty Mutual for about 2 years. For the last 6 months I have been calling in and making my payments with a customer service representative, because the bank account I was using was compromised and I've tried many times to get them to stop trying to get my payments from them! I make my payments from my disability card each month, only for them to also debit the bank account for payments as well for 6 months even though the payments from disability card goes through! I recieve emails saying payments are late and I'm being charged a double payment!

What I thought would be a pleasant experience has turned into a complete nightmare. Had them for over 2 years no problem HOWEVER, we was moving out of state and got our belongings STOLEN by a fraudulent company (which by the way we still do not have our belongings) and the person responsible is incarcerated. Liberty Mutual ACTED as if they were going to replace our things (actually gave us a very low number) only to say our claim was denied because we let the movers take our stuff? I'm sorry. They didn't have their "I am a fraud or thief" on their shirts, etc.