Esurance Renters Insurance Reviews

I thought insurance was a good company to invest my moneys in until I needed them. My car was stolen on July 17th 2022. Same day I filed the claim and on this day August 19th I still have not spoken to anyone. I called to ask to speak to a supervisor because the claims rep I had I left her four messages no return phone call. I left the supervisor over her a message and no phone call. I cannot continue to invest in a company and spend my money for over 5 years and now when I need them they're not here for me. Thank you Esurance for your false advertisement in your commercials.

Thankfully, I've never had to use my insurance. My premium has never gone down either. I have had this company for over 5 years with me just making payments. It's not really clear to me what's covered and what's not or how I could be making the most out of having this. If would be nice to get a refund for not using it in such a long time. I feel like it's money going down the drain. I suppose it's better to have it and not need it than to need it and not have it.

This is a horrible company and the adjusters do not communicate with you. I have been dealing with a claim for months and I have not gotten a phone call or response from my adjuster after I was assigned a new one. I have provided all documentation including a police report and I am still not receiving the service I pay for. I reached out to a supervisor who assured me that a call would be returned and it’s been months. Still no callback after leaving message including emails. I am extremely disappointed and left to replace my own items after a break and not to mention I’m a new mother.

Customer service was always friendly and helpful when I had questions or needed something and I could call Esurance at any hours when I was in need. The claims process was OK, but could have been better. It seemed like the process was longer and more difficult than it should have been. Nevertheless, I was happy with the coverage and felt like if something were to happen, I had coverage that was going to take care of me and my family.

Esurance seemed to have a good selection of a variety of options pertaining to insurance. Setup was easy. We Did most of it online. I did need to make one phone call but that went pretty smoothly. I think it will cover any theft, fire damage or flood damage. That about covers everything that I think that I may run into as far as insurance is concerned.

It was a very unique and relevant to use customer service and I would really go for it again. I would not hesitate to tell friends and family about it at all. When it comes to claiming for anything at all, we all have to be patient. I did not wait for an unreasonable amount of time to claim back like I normally would have had to with some of the other companies. As we all want the best out of our insurance companies, I can say is that they have strict policies that are also flexible for their customers and I found them quite fair. I did indeed get the best out of my insurance, I was comfortable with my coverage and I was always at ease unlike when I knew I was not covered at all. In the end I was happy with what I was paying for.

I had a great customer service experience. They answered all my questions and showed their expertise on the subject. They helped me get the best deals with great quality of service and experience. I wish they had more options but I was able to find one that suited my needs. They did provide me with a lot of information and help with making my decision and explained to me differences in them. I was happy with the coverage that I received. I believe that it was fair for the price I was paying and benefits that I was receiving. I enjoyed the customer service as the best part. They were always happy to help any way they could.

Everyone there was very nice and helpful when it came to all the questions I had about the policy that was right for me and my needs, and I already knew they were good from references. I never had to file a claim with them. Hopefully my luck will continue and I never will have to file anything with them. There were several different policies I could choose from which is important because I wasn't exactly sure what everything involving Renters Insurance entailed. The coverage seems like it's good but I am not sure I really need it but I know as soon as I cancel it something will happen so I'll keep it for now.

Customer service is fine with this company because I have had only called maybe two times and the person I spoke with was very very helpful. I have never had a claim processed so I am assuming it would be fine if I did because customer service is fine with this company and issue free. Policy options are not so good because I wish I would not be forced to have to do auto withdrawal as my payment option as I really do not like doing auto withdrawal. Coverage is fine since I really feel like having renters insurance is a waste of time since I have never filed a claim but keep paying for it every month.

My customer service experience with Esurance was a delightful one. They helped me every step of the way in finding the coverage I needed within my budget. The claims processing department was a huge help. They walked me through my claim step by step without hassle which made my experience delightful. The policy options were not as wide ranging as I expected them to be at first but there was still enough options for me to pick out one that suited me. Esurance coverage options are the bee's knees. There's so many different options to choose from that it can be a little overwhelming but in the end it helps.

They are really nice and help you when you need it and answers all your question. They are there when you need them anytime anything that happens. They have a good claims process. I haven't had a problem with them at all. I really like their policy. It is a good one. I think they have a lot of options I think that are good in a lot of ways. They have a lot of different coverage. I have a good one. I don't have a lot of them that were good - I pay a little not a lot.

Satisfied and very good service. Can provide whatever the customer wants. The voice I hear is clear and loud. No statics on phone. Good personality and advisable. Good security. Be good sometimes. Don't be judgmental. Even they're customer service they need to respect them and give them a respect. We must know the quality before quantity of each other. Know how to recognize others. Can be not good sometimes but overall it's good and know how to communicate with others. Specifically in the one who needs. Coverage of all it's satisfied. Because you know they have good policy, a security, a good communicator and cashier. They are all pleasant and beautiful.

Someone lived in my apartment previously and they need their information. How can I provide that info. They wanted to cancel my insurance policy if I cannot provide. It's funny. I switched to another insurance company. There are many insurance companies out.

Thanksgiving weekend 2014: I am from FL, I rented a car in NC. While merging onto the highway the man behind me sped up to block me from merging. The rental car I was driving had some very faint marks behind the rear tire. The man's headlight was broken. I report the claim to Esurance. I receive an email a couple of days later stating that my claim representative was **, and that if she hadn't reached out to me yet, I should call her. So I call her. That was a HUGE mistake. The woman so very rude, stating that it was a auto email, and that she was busy with a lot of other claims. She didn't have time to deal with my claim. After a few minutes of berating from ** I asked to speak with her supervisor. She said he wasn't available and hung up on me. I called back and she ignored my call. So I called the Atlanta claims dept where she works and asked for her supervisor. He was a very nice man who did her job for her.

Called Esurance to get a renter's quote for my 80yr old mother. Rep transferred me to "agent" who then started asking me questions until I figured out - no warm-transfer, so no-clue why I was calling. Started over saying, just want a quote for my mom's apartment. He said, "Esurance does not have renters. We are their sister agency." Then as we got closer to quote, I hear him filling out form of yet another 3rd party. I stopped and said this is fraud/not trust worthy and I was transferred from 1 company to another without my knowledge. My State Farm agent provided me a basic quote in 3mins... I said mom's new apt address is xyz and presto. Where is our Government to limit the "trickery"?

After seeing the commercials for Esurance, I decided to get a quote when my Allstate (yes, their parent company) was up. The quote online was significantly less that what I am currently paying. I thought this was odd so I contacted customer service via phone. After taking all of my information, setting up the policy & payment schedule, I checked my email to print out our new insurance cards. To my surprise, the rate on the email was over $250 more than the agreed to rate with the agent. I contacted Customer Service immediately to find out where the discrepancy was.