Liberty Mutual Renters Insurance Reviews

The special investigator is very much lacking in people skills. This gentleman was an elderly man, who made it a point to state he is a retired detective with the police department. Yet, now that he works for an insurance company, he needs to realize he isn't a "detective" anymore and not everyone is a criminal! We have never felt more victimized twice, once by the crooks who broke into our home, and 2nd, by Liberty Mutual. I have spoken to 3 agents with Liberty Mutual. Each time, they tell me "we will not give you any information until the investigation is over". They tell me if I have any questions, to speak with the investigator on the "case"..I emailed him a very cordial email. see copy below:

"Dear Mr. ***,
Thank you so much for returning my phone call this evening and keeping me informed. If you have any idea on how much longer the research will take, I would greatly appreciate that. I thoroughly understand there is a process in which the claim takes. However, after tomorrow, it will be a month since the break in and we are anxious to replace lost items as soon as feasible. ***, is a type 1 diabetic and used the "leg massager" nightly for the circulation in his lower extremities and that is certainly something we are wanting to replace soon.. If you could give me an idea of how much longer the process may take, we would greatly appreciate it. If there is any further information you may need as well, please let me know and I can do my best to accommodate.

Thanks again."

I received a reply that was very short and not personable or professional. As always the investigator does not respond with a Dear *****, or anything pleasant, no sympathy, is not empathic, simply one dimensional.

His response was simply this:"As I advised you I cannot give you a date, only that the claim still is under investigation."

I never asked for a "date", only a rough estimate on how long something like this takes. These people will not fill you in. It's the 5th week now and I'm no better at understanding where I am versus the day our house was broken into.

Stay away from this company. They are not nice, not friendly, not professional and will treat you like the crook versus the victim.