Liberty Mutual Life Insurance

Too hard to reach someone on the phone and the automated system just isn't people-friendly. I hate it. I feel we as customers should be able to speak to someone without going through all the jumping hoops to get to a real person.

Although the life insurance is an employer-provided plan, I do enjoy the discounted premiums. I find it very affordable and adequate and have the option to purchase more coverage during the open enrollment period.

Like most insurance companies their pricing system is ridiculously volatile. I received a base quote, then another higher quote, then one more higher quote, finally I received another that fit what I needed and the cost actually went down $50 after all the back and forth. My record is 20 years perfect and I just think there should be a standard and not the **. All in all, so far I’m happy with it “but” who knows when this will change.

Let's face it, this is just one of those things that I bought many years ago just to cover my family and I have forgotten about it. I mean it was 10+ years ago. The nurse came out and did our physicals at our house and then we were covered. The only reason I even remember we have the policy is because I see the money deducted from our banking each month. Hopefully I don't have to leave a true review of life insurance for many more years! All I can say is the policy is simply there.

A representative with LM called on me. It was over a year since I requested information by a mail-in postcard I rec'd in the mail in an envelope which lead me to believe it was associated with social security. The rep was at my home for almost 6 hours! I could not get him to leave! He made me feel increasingly guilty when I asked him to leave the info and I would look it over and let him know. He arrived just before supper time. I am an insulin diabetic and after such a long sales pitch I truly believe I was not thinking straight as I hadn't eaten since lunch.

Liberty Mutual, April 9, 2019. Addressing Kia Sportage bought on March 26, 2016. Insurance cancelation on February 13, 2017. Julie canceled Laurelle ** car 2 months after the policy ended and the money was not refunded. The money was put on a Home Policy for the car instead of the Sportage. This was why you canceled the payment schedule and it was wrong. It has been since Feb. 23rd since I had the wreck which resulted in Hospital and Car damages not counting the personal damage it caused to my credit for not being able to perform duties as usual. I am writing you as I owe the bill to Cris at ** just for the parts and labor not including the damage to the front of the car and door. I really feel that you should help with this due to the facts.

Because I had a life insurance policy with LM, I thought to lower my increasing auto insurance with another company by switching to them. This is a lesson in NOT believing advertising. The first rep took my info and set up a policy; when I went to check on it and make the first payment, they had the policy completely wrong. The 2nd rep. supposedly changed the policy but could not send the corrected one for me to sign.

This company is a joke. Someone named Elizabeth case manager don't use her. She shortens your checks. I'm entitled to use this STD first time in 14 years and she messes up every other check making up some excuse. Class action suit needed!!

After my husband died Liberty refused to pay me his spouse because their headquarters were in Illinois not Texas. Texas is a common law state, my spouse and I were common law for 7 yrs and Liberty refused to follow our state law where we lived and from the state we paid for their insurance. Instead they gave insurance to my father in law who bought a new car. And myself and my children were left with debts, mortgage, broken sewer lines and the death of our husband, father and sole provider. We paid 250 a month for what? No insurance nor 401k that my husband paid so his wife And kids could be taken care of. We lost our home, car, everything in the home just trying to pay for everything. They go and gave it to father in law that we saw 1hr a year on Christmas because they say they don't honor Texas state law of common law marriages.

I have copies of a policy, they said it does not exist. The Hewitt customer service say it is not in the system because it lapsed. They sent me a letter of the lapsed policy, however, I never received that letter. I said that never happened, then they said I had to retire from Liberty to qualify for the policy. I received a retirement policy from the Federal government when I left them, so I am not believing them. They will not allow me to have this policy, and I am retired. I just want what I'd rightfully mine, I worked hard for my retirement.