Lemonade Renters Insurance Reviews

Justin was extremely helpful and very efficient on getting my water damage claim sorted. He reassured me about all the things I needed to do, and was very kind leading me through all the details. Especially since this was the first time having to make a renter insurance claim, I had a lot of questions and Justin answered all of them. Outstanding experience!

My claim advisor was super helpful and responsive. When there was a confusion about the cause of the damage that would have closed my case, she responded quickly to my landlord’s response with documentation. It only took about 4 days to get results back!

Hello. I had a great experience with Lemonade. Their customer service team is professional and goes above and beyond. They were efficient on handling my case in a timely manner. I hope that the company keeps the same energy as they continue to grow.

I was helped out by Dexter ** and he was very helpful and finished my claim in a timely manner. He kept me updated and did his best to help me and I was very appreciative of that. He asked me for anything he needed and whenever I asked for an update he gave it to me and I highly recommend working with Dexter.

I’ve had several renters insurance plans but this was the first time I’ve had to file a claim. I thought the process would be stressful and a headache but my claims rep Stephanie made it very easy and stress free.

I recently had a claim handled by Thalia, and she was extremely helpful, thorough, and timely in her responses. She helped make an extremely stressful situation more manageable. This was my first time dealing with a claim, and I was pleasantly surprised.

Unfortunately, I recently suffered a loss of furniture etc. during a wind storm that took down a tree in my backyard. While I’m very lucky there wasn’t more damage, it’s still a lot to deal with and, I have some very serious health problems which has compounded the stress. I was finally able to file a claim and, I can’t believe how fast and easy it was to do. My representative, Shad, was extremely helpful, empathetic and kind. From beginning to approval was processed in one day which far exceeded my expectations. I honestly expected that I would receive less than full replacement value but the approval amount will certainly replace my items at cost. I couldn’t be more grateful. I would highly recommend their services to my friends and family.

I went into the claims process expecting a difficult/lengthy battle. What I experienced was a very helpful and prompt Anya, who changed my perception of insurance companies, and made me feel fortunate to have Lemonade as a provider. My claim was a bit nuanced and took a few called to go through details of the occurrence. At any point I would have expected them to drag feet, or push back. I was met with the opposite, it was actually the claims support team that was continuously working toward next steps, while I was slower to respond because of work.

I never wished that I'd need to use my renters insurance - and I always wondered if I really needed it - but I'm so glad I had the Lemonade Team. After a flood at my apartment and 3 weeks worth of construction, the Lemonade team made sure I was taken care of and provided constant advice and communication. I was so thankful to have them and will be sticking with this company. Truly a great and easy experience -.

We unfortunately had a robbery in our apartment building and had some items stolen -- the whole submitting and processing the claim was straightforward on the app and had it all done and resolved in a matter of minutes. Really impressed with the overall experience.

My experience with Lemonade Renters Insurance has been great, they are highly responsive on any inquiries and get back to you right away. I would definitely recommend them for an insurance company as they are an honest company that takes care of your claim in a timely manner.

Belongings in my car were stolen in the locked park garage of my apartment. Although the theft is super disappointing, Jacob’s help accelerates our recovery from this bad experience. Jacob responded us in a fast and comprehensive way and answered all details of our questions.

The team member was very kind and patient. She was responsive and handled this stressful incident with grace. She was personable and provided a great experience. She has wonderful customer service and takes the time to listen and adhere to all the issues being addressed.

I had some personal items stolen from my house and filed a claim. Lemonade was very helpful. The process for filing the claim was quick and easy. The claim was approved the same day and the funds were in my account the next day. Thank you claims@lemonade.

I’ve had this type of insurance for years and I absolutely appreciate your help. Everything was handled quickly and they were very patient with me. I will be keeping this type of insurance for a very long time. They are definitely on my side.

Filing couldn’t have been easier. I did it via the chat function on the app in my phone. Sarah got back to me right away and I had the money in my account in less than a week! I expected a long drawn out process with a lot of back and forth, and was beyond satisfied with Lemonade’s customer service.

One of the only insurance companies that actually care and listen to their clients instead of bombarding with unnecessary questions. So helpful to me as a young father of 3. They've been so easy and great to work with.!

I was glad to get help from Jim and the team! I never like to complain or am one to quickly file claims on things, but when my car got broken into I had to file a claim. Thank to Jim and the team I was able to receive funds to help replace stolen property.

Filing a claim was simple and stress free with Lemonade. This was a relief after an unfortunate incident I experienced. The agents involved were extremely considerate, helpful, and very friendly. Needs were met and in a timely manner too. Kailey always kept me informed throughout the entire process.

Was obviously quite devastated when my car was broken into and numerous possessions of mine were stolen, but after submitting an initial report I got a response very quickly from a Lemonade representative. They not only made me feel like they were on my side, but truly worked towards making me whole. Overall was so pleased with the experience.

After 2yrs with Lemonade, I had my first claim, new iPhone was pickpocketed in Hollywood. Went on the app, answered a few questions honestly, took about 5min, they approved my claim in 3 seconds - literally. Most amazing service I’ve ever had with any company in my life.

I had an absolutely fantastic experience with Kaleb when reporting my bike stolen. Kaleb was clear and communicative, responded promptly, and guided me through the final steps to filing my claim. I was thrilled by the ease of the initial filing and the customer service Kaleb provided along the way. I recommend Lemonade to my friends and family.

I expected the claim filing process to take some time as it usually does with other insurance companies. But with Lemonade it was a simple and easy process on my phone and my claim was approved and just six seconds! 10 out of 10 would recommend lemonade to everyone.

Nadia victimized me in my claim process after being victimized at my place of residence. She was unprofessional when handling an email, and making efforts to help me. Instead questioned me and my supplemental police report. I believe she paid me about .50 cents per item that was stated my police report. I can’t believe this company requires a receipt for all items lost in a car fire. Who keeps a receipt for towels and clothing??? My claim should be reevaluated by someone with a little more understanding of personal items. Also the receipts that were provided for my hair tools were not even covered maybe only two items. I’m very disappointed and dissatisfied with how Lemonade re-victimized me, questioning my laundry I did that previous night that I left in the car. I should have gotten proper restitution. I would expect a call from upper management or corporate but I’m sure this company is not concerned about their clients.

My only complaint is it took soo long! I was forced to live on the streets multiple nights with my little boy because of the delay. A big portion of this was the fire department's delay. But I felt like I should've been made abominations because of this.

I appreciate the timely response to my claim. My girlfriend and I had our E-Bikes stolen from our locked garage; they were also chained. I did my part to take care of my stuff. Never have I had to make a claim for help and thank Lemonade for responding generously. I was told there is a possibility my premium may be increased. And I was also told Lemonade makes donations to causes in need with excess money they make. I suppose I don’t understand completely. I’ll be taking heightened attempts to secure my belongings and will pray for those who feel the need to steal in hopes they become righteous.

After living in a house for 30 years, I recently moved to an apartment. I had to have renters insurance so I shopped around. Lemonade got strong reviews and had great prices - and they offered pet insurance! I got both. As things happen, my apartment flooded and my cat got sick within just a few months. Claims were easy and straightforward. Once approved, it was in the bank account like a flash. Glad I went with Lemonade!

Tobias was excellent. Cannot be more pleased with his level of service during a very difficult time (apartment fire). As a result of his excellent service and Lemonade’s incredible no hassle, fast, claims process, I will be a long term customer and highly recommend.

My experience with Lemonade and my claims expert were extremely pleasant. Sarah was comforting and answered any questions that I had in a timely manner. It made the process very seamless and I didn't have to worry about if I was going to get reimbursed or not.

I was a loyal customer for nearly 4 years. When my apartment burned down, I thought it's ok. I have lemonade coverage. At first we were given $1000, which was helpful. But then, when the inspector finally came to look at the place, she said she didn't have time to inventory everything. She said she would need us to come back. Three weeks later, we still hadn't heard anything. We go to the apartment to discover we were robbed of nearly everything. I literally had to cry to my claims adjuster because we had been waiting and now nothing was left to inventory. We had found a place but couldn't move in because we didn't have enough cash. Finally we were given our funds. I understand you have to verify what was stolen, but when a place burns down, and then is hit by a week long ice storm, making a family wait for 3 weeks is ridiculous.

Jon was so responsive and so very respectful and sensitive when it came to my situation. I got my answer when I asked, he called back when a call was missed. I would definitely recommend Lemonade to friends and family. The rates are affordable and the customer service was excellent.

I filed a claim after fire happened in the building I lived in. It was very easy to file and get my reimbursement for my loss of housing and personal items. Really appreciated the quick response and hassle free to file and process my claim.

We were very upset to discover water damage in our rental in Los Angeles. The work was going to require us to move out off our rental house for over a month with our two children under 2 years old. Moving around with kids can be difficult especially if you don’t know where or how you're going to cover the costs. Thalia from Lemonade was our claims agent and assured us that our Loss of Use coverage should be able to cover the cost of temporarily relocating. All we did was submit our AirBnB receipts and after they contacted our landlord that was all they needed from us. It was so easy that it made the stress of the whole ordeal much less pointed.

Luke was a great rep. Handled my claim with expertise. No issues he explained the process and I left it his hand and got great resolution. He was kind and understanding. Contacted me during the process. Keeping me up to date on everything.

I really appreciate how convenient and quick it was for me to upload the required documents and for the team to act upon it and provide the settlement so efficiently. Kudos to Alyssa and the team for their efforts. Much appreciated!

Hi, Jacklyn my claims coordinator was fantastic. In a frantic time for us due to the issue with our apartment, she was very responsive and communicated very well which was reassuring. It made a terrible experience of having issues with our apartment a little less terrible feeling we had support.

Cassidy helped me with my claim. She was always swift to respond and very clear in what was needed for the claim. The service was easy, and the issue was quickly resolved! I provided her all the necessary information, and Cassidy was able to process the claim accurately and with no issues.

Lemonade made it easy there great I was very pleased with the way I was treated. My vehicle was broken into a few days before Xmas & every gift I had purchased the kids & tore up the back part of my truck, I was so hurt by this. I was already in the mix of getting over a terrible terrible housing situation where I had taken my landlord to court so at the time this had happened to me I was already fighting 3 months.

The app is amazing.. It was so easy to submit my claim. I have a very busy work schedule so I am glad I was able to submit all my paperwork through email. Evan was so helpful the accuracy and great customer service skills were outstanding. Thank you Evan!

The team did a great job at resolving my claim. This was a very difficult time for me and this isn’t the first time I have been through a theft at these apartments. Arlena and the team were able to resolve my issue in a timely manner and without too much back and forth.

Jacklyn was amazing and most helpful. She deserves all the praise because she helped in times we thought she couldn’t. Our family really appreciates the company the room you give the employees to help families in need. I would recommend Lemonade to anyone that is looking for renters insurance.

The people who work at Lemonade are helpful, patient and professional! It was wonderful to know that my Lemonade Renter's Insurance covered me when the pipes burst at my rental property, when I needed them the most!!! So glad that I found Lemonade!!!

Ricardo was direct, respectful, informative and helpful. He was very knowledgeable about the firm and the process which seemed seamless and much easier than dealing with past providers. I believe going forward I would use this firm for all my needs.

Our stuff was stolen, I had to drop a class, a month and a half behind in rent and my daughter's first birthday around the corner.... I began to lose hope.... and my ** sanity! I was assigned Nathan and he was communicative and prompt the ENTIRE time. It was also very straightforward. When you have all your paperwork, receipts and reports, it makes their job easier! I hope that’s the first AND last of that experience. But man am I glad that I chose Lemonade as my insurance! THANK YOU NATHAN F <3.

I had to be out of my apartment for a couple days while a leak in my apartment was fixed. My claim for loss of use was easy and quick. I had my claim approved within a few days and the process was super simple. I was very happy with the service and the outcome of my claim.

Nathan was great! He was very efficient and fair. I loved working with Lemonade. I didn’t have any difficulty with this company. It was quick, simple and they took good care of me and the claim that I had. I will be telling all my friends and family to have lemonade!

I am an "old-school" consumer - suspicious of all online promises - "2 good 2 be true" convenience and so-called "competitive" pricing. I love Lemonade - the app has a simple and attractive UI, quotes were straight-forward and their pricing was actually competitive (they also offer bundles), and I had access to live humans when needed. I had a nightmare incident which caused me to file a claim and Adam went above and beyond to walk me through the process - which wasn't an easy task given my stress level. Thanks to Adam and his team for their professionalism and kindness during a tough time.

Very fast, great customer service. Zach guided me with all the help I needed. He kept me informed and stayed in contact, only thing that worried me was the amount I got back rather what was damaged but I’m still satisfied with what they gave.

I had an awful experience when my car and belongings were stolen. The guy from the Claims Experience Team completely understood how hard that experience meant to me; he was very kind and helpful. I'm very grateful for his service and support!!

She was simply amazing. Making a terrible situation much easier. I thought I was going to have to fight but she made it all worth it. She responded to each email. Followed up with a phone call. And made sure that the customer felt heard and seen.

Jackie worked with me very quickly to get my items back as quick as possible, she stayed on top of the situation and got back to me in a very quick manner and was able to get everything resolved and settled in under a week!

Ali answered all of my questions thoroughly and was very responsive and helpful. She handled my claim quickly and respectfully. I’ve never had to file a claim through renters insurance before, and she made the process very easy and less stressful than I expected.

Cassidy was a tremendous help to my wife and I. It was extremely quick and easy to file a claim and have the payout to get my wife a replacement ring. We are so grateful and fortunate to use Lemonade. Excellent customer service, excellent company.

No receipts no money. Canceling this policy soon. Funny how no receipts were required to prove how much coverage I needed. My adjuster Ali—sucks!!! Never at work. Never return calls. Then weeks later we get emails.

It's the first time I've had this kind of experience in my life. I had only heard that lightning would ruin the TV, but I had no idea it would happen to me. Me and my husband were shocked. We weren't sure if our insurance company could handle this kind of case, but we were happy to do so. Jynuial settled our claim in one day. Thank you very much.

She was very helpful and understanding. She went above and beyond for me and my kids and I appreciate that. The company is great. I would recommend Lemonade and definitely Sarah. She was great and completed thing in timely manner

Lemonade helped me out from the beginning and always gave updates on my claim. They sent out technicians and estimators to my place of living and told me they were consistently working towards resolving my claim. They paid off my claim in a very timely manner as it was not on my side.

I recently filed an insurance claim with Lemonade after my bike was stolen and, luckily, the whole experience went smoothly thanks to Lemonade's approachable claims process and my claims advocate Stephen, who was very helpful and courteous throughout the entire process. Lemonade made the loss of my bike much less of a burden and gave me all the support I needed.

Jacob and the Lemonade Claims Team are amazing! They were prompt, professional, and courteous. My claim was handled in 3 days and I was able to move forward with my life after a very tough ordeal. Thanks again for all you have done and hopefully will continue to do.

I was absolutely devastated when I returned home from my son's high school graduation & my front door was open. I went inside & slowly noticed small things missing from my home. When I was done doing a full inventory of all the things that were taken I contacted the team at Lemonade on the Lemonade app. It was so simple to file my claim. I was a nervous because a lot of the stuff I didn't have receipts for but it was no problem. It literally took me 5 minutes to file my claim & my claim was approved in less than a minute. Everyone was so helpful with all my questions.

Filed a claim on Monday, had a few very friendly emails sent back & forth, THURSDAY night the money is on its way. Arlena was an amazing contact person and we are so happy to chosen Lemonade. 10/10 would recommend.

Perfect experience. Love the policy. Let’s go. Pretty responsive. Nathan was great as so was the whole staff. At first it went slow but then I realized there was a direct line and that made everything easier and faster. Had an approved claimed two days after that.

Best customer service ever! She went above and beyond with assisting me in my case. I got a delay with Irvine PD and she went and contacted them to verify the report was completed. I couldn’t be happier. Alyssa was professional and top notch. Thank you!

Lemonade was super helpful and patient with my claim. They were quick and easy to file with, and walked me through the entire process! I am definitely recommending Lemonade to everyone I know. Glad to know there are good and helpful insurance companies!

Fantastic service. Made filing this claim incredibly easy, and very attentive to all of my questions. I normally don’t leave reviews, but I felt compelled to recognize this outstanding level of service. It can be upsetting having an item damaged and needing expensive repairs, but Lemonade were cheerful, helpful and made it a truly pleasant experience.

I had a flood in my home from a pipe burst and ruined my belongings. I reached out to Lemonade and they started on my claim immediately. My experience with Lemonade was excellent. My agent was Jackie. She was excellent and handle my claim and issue professional. I would recommend Lemonade insurance to anyone. They are definitely there for their customers.

So, I've had Lemonade renter's insurance for several years now, at least since 2018 or even 2015 anyway. It's moved with me from apartment to storage facility to new apartment. Throughout this time I have NEVER had to file any claims. Actually I've never had to file a claim in my 23 years of being a renter. Now, on the 12th of May, the water heater burst in my apartment that had just moved into about a month prior. I was at work and water had just poured out onto my floor, leaving everything in about 3" of water. My ENTIRE apartment was a lake. I was devastated because I hadn't even gotten completely unpacked yet and much of my belongings were soaked by water and ruined. Once I got my claim submitted though, I had nothing left to do and received payment to my account the next day. EASIEST insurance company I've EVER dealed with. I can't wait for them to get auto in my area because I'm switching to them for that ASAP. Wonderful!!!

Alyssa P. was great and knowledgeable when it came to handling my claim! She made the process easy to understand, always got back to me pretty quickly, and made it clear what all was required of me at each step.

I personally loved my experience. My adjuster was quick, efficient and very communicative. He called when he needed and emailed when he needed. He explained everything very well and I plan to keep this insurance if they are ever needed again if this is how the company works.

The experience I had filing my claim with Lemonade was beyond exceptional. The whole process took less than 2 mins and boom it was approved. Had my bike stolen from outside work and the AI driven app/chat solved my problem with such ease. Amazed and Grateful. Great job team!

My bicycle was stolen from my apartment bike room, and Lemonade approved my claim within a day. What’s more, they approved the replacement value which is significantly higher than what I paid a few years ago due to the bike shortage, so I can actually afford to replace my bike right now with no out of pocket loss. Lauren, my claims agent, was extremely quick in responding and answering questions. Excellent service! Initially I was slightly worried about not going with a mainstream insurance company but Lemonade’s service has put all doubts out of my mind.

I've had nothing but good experiences with Lemonade so far. Unfortunately I've had to make one small claim due to a ruptured hot water heater, but the process was incredibly easy. My first claim on anything ever, and it was approved fast. Lemonade has been very affordable and I'm confident in their service if things go wrong. Glad they've got my back!

Very helpful and understanding!!! She was very compassionate and seemed to care what was happening!!! She helped guide me every step of the way! I appreciate all her hard work and her keeping me up to date at all times!

Recently a bad lightning strike took out my washer, my warranty had expired just days before but luckily I have Lemonade. It was easy and quick to file a claim. Katy was a great help and made the process painless.

Filing for a claim, providing supplementary documents and contacts for verification and getting my questions answered were quick and simple. Lemonade truly expressed empathy for my situation and made sure I was safe and did everything to take this problem off my plate. Not all my requests were answered with a yes, nevertheless I'm a happy customer since we came to reasonable compromises and I was always kept well informed.

Erin and the Lemonade team worked diligently and swiftly in response to my terrible ordeal. Although it will not replace family heirlooms stolen, it has given me solace. I thank the team for supporting and handling of my case. A million thanks.

I had my bike stolen and my home broken into in the past and Lemonade was always there to help. The process was so painless and great customer service! Would recommend lemonade to anyone looking for renters insurance.

Jyn worked diligently to help my family and I after an unexpected issue left us unable to use our home. Jyn, stayed in touch with me and helped make the submission process easy. The claim went from me submitting my documents to approved in 24 hours. Thank you Jyn.

First time we’ve had renters insurance and boy did it come in handy. Unexpected power outage for 18th and lost all of our food in our fridge and freezer and Lemonade came to the rescue. Fast simple and great service.

I was new to Renter's insurance as this was my first apartment. My mom said I should have it and recommended Lemonade as it is all online. I did not think I needed it as my apartment is on the third floor with a solid wood door and a good deadbolt with no access to windows but my mom said it was also for liability and insurance in case of fire. So I got it and less than 2 weeks later, a person that I had trusted ripped me off while I was sleeping and as he was leaving smashed my TV and Playstation. Lemonade was very professional and checked everything out and paid out my claim less my $500 deductible. I am very happy with Lemonade and highly recommend them. I think I have also learned that you can't trust everyone and I am more careful of who I invite into my home.

Alexis was very professional and on point on everything that was going on thru the claim. She was very attentive, caring and very helpful. Thanks Alexis for the excellent experience you have given me and my family. We appreciate you!

The whole process was Fast, efficient and most importantly helpful. What Great customer service! The agent helped make a horrible situation I I had to deal with feel resolved. Thank you for your help and I will continue to be a happy customer.

My things were stolen from my home. Lemonade helped me immediately and funded me the next day so that I can replace the items stolen. I appreciate this company and would refer anyone to them for renters insurance. I have never been in this type of situation before. Lemonade made this ordeal a nonstressful process.

I've heard horror stories about dealing with insurance claims and I was very skeptical about Lemonade's low price, but they were so quick and diligent that it actually took me longer to collect the necessary claim information than it took for them to act on it. I took a month and a half to get it all in. It took them a working day to approve my claim. With insurance, you pay for peace of mind, but Lemonade actually delivered whereas most insurance companies do not.

The claim process on app is easy and efficient, much faster than I expected. There was no back and forth emails. And the app interface is very simple. Jim is also very helpful. I really appreciate the help from Lemonade for my loss.

My phone was stolen out of my hand and Lemonade helped cover the theft which was a seamless process - it was a stressful event and Lemonade made it better with its customer support. I highly recommend their service. Thank you so much!!

My storage unit at my apartment building got broken into and roughly $8700.00 worth of items were stolen. My Lemonade policy covers theft up to $10,000.00. The items were all my tools to perform my job (I work construction). Lemonade told me because the items are tools and considered “business” they would only cover $2500.00. The tools were my personal tools bought by me, not by a business/company but that didn’t seem to matter. Asked to speak to a supervisor and was basically told “You’re screwed, there’s no way we can help you or else we would have to go back and reopen every single claim that’s been filed under this loop hole”.

I’ve had a renter’s policy for my apartment several years now across three apartments and two cities. It has always been an easy and straightforward process, with any help being provided either through fast human responses or the automated Maya system. Additionally, there are great articles online describing terms of the policies.

Our advocate Justin did a wonderful job helping us through this process. He made an extremely stressful situation easier to deal with. He was transparent, honest, and diligent. I am extremely pleased with the services provided. World class customer service!

I am beyond pleased with Lemonade Insurance. I was a victim of digital fraud and although I couldn’t recover all of my funds, they were pretty fast about responding to my claim and approving my claim within 3 day for a smaller amount due to the policy having limits. Jacob was fast and efficient as well as sympathetic of my situation. I appreciate jacob's help. I will continue to use Lemonade as my renters insurance.

Alyssa was absolutely amazing. She was extremely helpful and was diligent in her work. I was extremely frustrated and upset that someone went into my car and stole my golf clubs. When her and I talked she guided me through the insurance process.

With everything being digital-first, it made filing claims very easy and effortless. One night we had a running water flooding our kitchen and after filing the claim, Lemonade has provided everything we needed to get through the whole ordeal process with the apartment management. Thank you Lemonade and definitely will continue to use them for renters insurance in future. I definitely recommend lemonade renters insurance to all.

I had all the items I owned of value robbed from my house. It was a very difficult case because of the large dollar value of the total items. My agent, Dion, worked very hard to get my case resolved for me. It took a while, but he did come through for me. Now I can start putting the pieces of my life back together. Thanks Lemonade Insurance!

This was the easiest claim process ever completed. I have renewed faith in Insurance after not taking my policy serious - Lemonade was here to help promptly and fair. It’s refreshing to know insurance is there when you need it. As a Real Estate Broker I’ve heard one too many stories of insurance not wanting to pay, for me Lemonade has supported me in an important time of disappointment of my loss. Thank you Lemonade!

Lemonade was great. Bad enough when terrible things happen, worse when your insurance claim has to go through the endless cycle of questions and doubt. There was none of that with Lemonade. They approached it with a customer first attitude and from a place of support vs trying to find a way to NOT help. Can’t recommend their policies enough!

We were displaced from our house due to water damage. The repairs took longer than expected and we could not move back for an entire month. Zach was super helpful throughout the entire process! He was able to reimburse me for my housing expenses within 24 hours of submitting my claim. He also went above and beyond and wired us an advance in order to reserve a rental home before they were all booked up! I could not be happier with his service as well as the whole Lemonade team!! You guys are awesome, keep up the good work and stay rad!!

Devan was very thorough and answered all of my questions in a timely manner. Also I received quick responses; there wasn't anyone giving me the runaround, Devan was very helpful. Would definitely recommend this renter's insurance to my friends and family!

I have never received such outstanding customer service in my life. Julia has gone above and beyond to help us with our claim. It took a long time, over a year, but she never gave up or forgot about us. She kept us in the loop during the entire process. It's a wonderful feeling not having to keep calling and following up, Julia had our back. We will never forget the grace and compassion she has shown us. This was the ultimate personalized customer service experience.

Kaleb is being amazing with this process. I had a hard time to gather information on time since I being in and out of the hospital. It took little bit but thank you for your patience. I really think Kaleb did a great job. Thank you.

Thanks to Sasha from the Lemonade team for making this potentially difficult process easy and painless. I was super sad to lose the bike I'd had for nearly ten years. We shared a lot of memories. Sasha was considerate and thoughtful throughout the entire process. I will most definitely be recommending Lemonade to my friends.

Erin was very helpful, can't believe how quickly they resolved my claim, will always recommend. My bike was stolen on Sunday and by Wednesday the claim was processed and money was on the way - keep up the great work!!

What a superb way to handle clients and help them when they need the insurance company's help. My claim was at the border of whether it’s claimable or not and Lemonade approved it without any questions. Best insurance company I have dealt with so far!!!!

In the months of my pending claim, The communication was horrible. I kept asking for an update which I never received until I asked to speak to a supervisor. Once I spoke to the supervisor, he was able to get everything I needed and my settlement the NEXT DAY within that one phone call!

Glad I choose Lemonade Renters Insurance. Since starting my policy I have not had any issues. I recently had to file a claim and my adjuster explained everything to me in detail and made this process easy for me at such a difficult time I was experiencing. Thank you Lemonade team!

Ricardo was awesome! I had to film a claim for the first time ever and he made the entire process very easy and smooth, answered all of my questions and really made sure the entire process worked out. Very thoughtful and overall kind. Really thankful for the Lemonade team. Thanks so much, Ricardo!

I had an incredible stressful situation where my apartment was inhabitable and damaged my personal belongings. My claim rep, Adam, was so kind and helpful throughout the entire process. He helped me through the entire process and took the time to explain things very thoroughly. Lemonade is the best!

Kailey was a 10/10 super helpful and responsive. Lemonade has been nothing but spectacular. I do not leave reviews ever for anything but Lemonade has now helped me twice in two very unfortunate situations. Best renters insurance out there. I will not leave them ever.

I filed a flood claim on 11/24/20. I didn’t receive final payment on my claims until 4/2/21, only after going back and forth with Lemonade about my rug and having professionals they contracted with verify my rug was ruined. They tried to get out of paying for my vintage rug. I had to provide original purchase receipts for every item that was damaged in my apartment. The process for claiming each item was meticulous and could only be done through the app. This was a waste of time. Others I spoke to who have had a flood received payment within two weeks after their claim, but they all have State Farm insurance. I am required to have Lemonade because of the agreement they have with my management company. Otherwise I would not use Lemonade.

My apartment caught on fire in February — and the Lemonade team was quick to help with setting me up with a hotel and other accommodations (being a college kid with a tight budget). Although the claim process itself has been a hassle dealing with, Russ (the Lemonade team member that has helped me since day 1) has been always communicating and helping me with whatever I need.

Kailey, my rep was very professional and warm in her correspondence with me. The Lemonade digital experience is also very user friendly. Very glad the plan covered part of my loss. Renters insurance with Lemonade is a great investment. The peace of mind that it offers is worth the monthly fee.

John was great help. He answered every question I asked and was very polite the whole time. Even though I asked many questions, he never gave me attitude or seemed bother. If I ever had another issue, I would try to contact John directly. Thank you John!

Lemonade team was very helping and stepped up when there was a major flooding in my apartment. The claim filing process was simple and easy. The claims team was easy to reach out and explained me what is covered in my insurance. Once I submitted my claims, the team reviewed everything in 24hr and approved. Excellent service! We are very happy and would recommend Lemonade to our friends and family.

If I could give more than 5stars I would. Customer service is on point. I had a claim. Any question I had got quick response. I have had few insurance company over years. This is by far the best there is. Thanks Nathan for everything.

I was quite pleased with the handling of my recent claim. The representative was prompt and informative, and the claim progressed quickly and smoothly. They answered all of my questions and explained the case clearly to me. I would recommend Lemonade to a friend.

My apartment burned down almost 3 years ago. I reached out to ask that the payments stop being drafted and was promised they would and I would be refunded. I still haven't received the refund and all I am getting is the run around. Very unprofessional and now you want a review of this poor service.

I have been with Lemonade going on 2 years and I really feel comfortable with them as my insurer. I would definitely recommend Lemonade to anyone looking for rental or home or even car insurance. They will definitely do right by you.

Didn’t get paid for two claims and paid me what y’all want to for my third one. I feel y’all is rip-offs. I lost everything and only got half paid for one claim but I’m seeking legal advice. feel like I.

I would like to say Bayley did an amazing job with helping me with My claim. She did her due diligence and was very informational. I want to give her 5 stars for sure. I feel insured and safe with LEMONADE INSURANCE.

I had a really easy experience getting my claim processed. Cassidy took great care of me! She was very responsive and always got back to me immediately and eventually, everything got processed. Thank you for taking care of me!

Zach was my representative for my water damage claim and he was awesome!!!! Once all the info was received, my claim was completed in less than 24hrs. I will definitely keep them for my next property I’m moving to and refer them!

Easy. Fast. Very happy with the entire process. Never fun to have to report a claim and Lemonade made the experience much more pleasant. Have already sent the recommendation to friends who rent or have rental properties. Thank you for excellent service.

I was dreading submitting a claim, because I have always heard nightmare stories but Kailey and the Lemonade team made it simple, easy and were there the whole way to walk me through the process and keep me up to date. I am truly grateful for Kailey and all of her hard work and dedication.

I filed a claim due to water damage because of a septic sewer backup. I don't have the order number, but you guys paid for us to be in a hotel for a good while when repairs were being made to our house. We were only about three or four months into having a policy with you guys and then I got an email stating that Lemonade no longer wants to insure us and wouldn't tell me why. So as of November or October of last year you guys dropped us from being a policyholder. I'm assuming this happened because you guys were only charging us $22 a month for our renters insurance, but Lemonade ended up paying out a little over $9,000 for a claim and I guess being that the company didn't make any money from off of us, you guys decided to not insure us anymore. Honestly, that's kind of wrong and we had no clue that was going to happen and initially, we weren't going to use the renter's insurance until it was brought to our attention by our property management company.

Filling a claim with Lemonade was very easy. During the tough time and process of recovering from a robbery, the claim process was easy to manage and the staff was very helpful. Thank you for making this process easy and working with me to recover from this occurrence.

First off I would like to thank God for the blessing that you guys helped me with. Without the help I would have nothing. I am truly blessed and grateful for the help. For that I am without words to show my appreciation to.

I had to have renters insurance to rent my apartment. So I went with this new style online thing called Lemonade. Boy am I glad I did. I was helped through a awful time. They arranged hotels, covered my losses and were generally just great in every way! My brother laughed when I said who I had for coverage. He now has Lemonade and even has a pet policy! No joke, use this company!

Chad my claims worker within 48hrs followed through and delivered a settlement. Very understanding and called back right away every time I reached out with questions about my claim. Thank you I appreciate Lemonade Insurance company and continue to use them for renters insurance in future. I definitely recommend lemonade renters insurance to all.

I want to thank Thalia for the most expedited and praise worthy help anyone could offer. You Rock!!!! I thought I was going to have some problems getting my claim handled but I had no issues at all!!!! Thank you so much!!!!

My agent Arlena was very responsive and worked as well or even more than expected. Quick to respond, helpful, very proactive and professional. She did well in guiding me through my first ever claim. As soon as the required documents were gathered the claim was paid

The app experience was seamless. My experience with customer service was efficient and pleasant. And to top it all off, my claim was accepted and payment was processed immediately. I am very pleased with my experience and am very likely to recommend Lemonade to others.

Hi my name is Patrick **. And I am reaching out with some feedback about my claims adjuster Ms Brittany **. Ms ** provided excellent customer service to me and my family throughout the entire claim! Ms ** made sure that she answered all of mine and my family questions regarding the claim that was filed. Ms ** made sure that the claim was resolved in a timely manner. And she made sure that me and my family were involved in every step along the claim process as she explained step by step the process of the claim. I could not ask for a better claims representative to handle my claim!! And I would definitely work with /recommend Ms ** for future claims.

I had a claim when my tools were stolen from my work truck. Lemonade, and Alyssa specifically were very helpful, fast responses, clear instructions, and fair resolution, even though it had been a couple years since I had purchased them and had no receipts. The payout was fair, I wasn’t expecting any to be honest, but it will help me pay for the expensive replacements of my tools, and the deposit was within 24 hours to my account. Overall a great experience, and I may purchase coverage in other areas, and I would recommend Lemonade to friends, for at least renter’s insurance for now.

Very helpful finding avenues to show purchase history of items when purchased off Craigslist, etc. Otherwise that is something insurance companies stretch to honor and it takes a long time to convince them to do so. Lemonade was smooth though.

Lemonade came right to my rescue and made sure that I had a safe place to stay and that all my belongings were replaced! Hassle free and with the best of care that anyone could ever ask for. I would recommend Lemonade to any and everyone needing renters or home owners policies! I believe they are one insurance company that you can depend on!

Had a great experience with Lemonade, especially with Adam who helped me throughout the whole process. During times of stress, it was great that this was one less thing to worry about it. Customer service was great and payments were super fast and hassle free.

I love the work they done with my claim!!! They are amazing!!! I would recommend them with everyone I know!!! Super fast work!!! The customer service is great!!! They worked on my claim super fast and they help me with all my questions and concerns!!! They are super great when it comes to the insurance I have with them!!! I love them.

I can't even explain how much I love this company! My claim was processed and approved within a short amount of time. Erin was amazing to work with and communicated with me daily on the status of my claim. My claim was processed faster than the police were able to locate any suspects.

I love Lemonade. I tell everyone about this company. They're fair and they're very professional. They don't take forever to get back in touch with you. When you need someone it's not a recording. You can talk to an actual person.

I parked my car in my complex’s gated parking and someone broke my car’s window and got several stuff out of it at night. Lemonade team was so professional, fast and reasonable in addressing the theft. They asked couple of documents from me, I provided them and everything was resolved in a day. Definitely recommend Lemonade.

Wow! Just Wow! I've never had to file an insurance claim of any sort in before so when I had to file two in one day I was a little gun shy but the team at Lemonade made me feel welcome and were super helpful in getting my needs met expeditiously. I was shocked at how easy it was. My claim was approved the day after I provided necessary documents. Alyssa was super sweet and to the point about the process. Glad to be a customer of over 2+ years! Thanks again guys! Great Job!

Great experience submitting a claim with Christina using Lemonade. She was quick to respond to my emails and answer any questions or concerns I had. The overall experience was very smooth and at despite the circumstances, I was grateful to have Lemonade insurance on my side.

I’ve been with Lemonade for around 6 years and they will always have my business. Had to file a claim because my neighbor flooded my apartment and the complex wouldn’t do anything but run a couple fans. Lemonade put us up in a hotel and fed us while that was all going on. They followed up and genuinely cared all for the lowest price I’ve come across. My rate didn’t rise even though they said it might. Every time I’ve had to talk to them has been a great experience. Can’t wait for their car insurance to come to Texas. Thank you!

When I initiated my claim with Lemonade, I went in to it with the attitude that it was a regular insurance company. Needless to say I was grumpy and expected to have to fight for every penny. These feelings were validated when after not being able to get in contact with my Lemonade Rep, they stalled my claim, and eventually switched me to a new Rep. In comes Devan, the new rep. I came at her with that validated resentment feeling I was now carrying. It didn't matter to her. She just calmly explained how everything worked, and assisted me through the process. If my first experience was with Devan, this would be a 5 star review. Ultimately, 57 days after initiating the claim, I received my maximum claim amount and was able to build my house and possession back from the ground up. Thank you. :)

I filed a claim to cover the significant damages to my bike after a nasty crash. Sasha at Lemonade was super helpful in taking care of the whole process, and making sure I was able to cover all the repairs in a timely manner! Far exceeded my expectations. With my bike taken care of, now I can spend my energy focusing on healing up and getting back to riding. Thanks!

My apartment had flooded and I needed to vacate for almost four months and immediately upon filing a claim Zach from Lemonade talked me through what I needed to do and how to get through such a tragic experience. I was reimbursed for all the damaged furniture and they were even able to help me with housing and storage.

I took a chance with Lemonade and cannot express how easy and quick the claims process was. Thalia, my claims representative walked me through the steps clearly and was very patient and understanding of my situation and helped resolve the claims process in a timely manner.

Zach was amazing in supporting me after my apartment had a black water leak. I felt extremely happy with the response time and the time spent answering all my questions. I was completely impressed with Lemonade as a whole, and recommend it to all my friends who rent/own homes. I hope I never have to submit another claim through Lemonade again, but I have confidence that if I do it will be a smooth and easy process.

The best people to do business with. I was approved for my claim in less than a week. They returned every email. Everything was done in the comfort of my home with just a few simple clicks through my email.

We had our belongings robbed out of our car during a road trip. Although we waited a long time to file our claim, we were instantly paired a very helpful associate and they begun our insurance process. They asked for documents. We provided them. They issued our claim money with no issues or push back. In fact also answered questions that led to us filing for more money as we didn’t know we had things covered. Overall I was surprised by how well they communicate.

Ricardo was incredibly helpful and responsive during the entire process of getting my claim figured out. He was empathetic and kind and spend so much time explaining everything to me and working to get all information sorted so I could get what my policy covered.